Best Remote Desktop Software for Medium-Sized Businesses

TeamViewer is a system for remote communications, designed to facilitate the management and organization of professional projects. Users frequently mention the ease of implementation, versatility with different operating systems, and the responsiveness of the customer support team. Users reported issues with high pricing for small businesses or individual users, dependency on internet quality for connection speed, and limitations in the free version.

Action1 is a software tool used for managing updates, vulnerabilities, and remote control of endpoints in a network. Reviewers frequently mention the ease of use, the ability to manage updates and vulnerabilities efficiently, and the free access for up to 200 endpoints. Users reported issues with the remote control feature being slow, the lack of a mobile application, and difficulties in adding custom software.

Zoho Assist Unattended Access is a control panel that allows users to create connections to remote devices and deploy to new machines. Users frequently mention the ease of use, the ability to customize the UI, the support for multiple platforms, and the convenience of not having to host the platform on their own server. Users experienced issues with the video quality, difficulty in finding chat after the session has ended, and confusion with the number of instructions when sending invites.

BeyondTrust Remote Support is a software that provides remote access and support capabilities, with features such as chat functionality, command line feature, file sharing, and cross-platform support. Users frequently mention the software's strong security, ease of use, reliable remote access, and the ability to work together within a team, as well as the helpfulness of the support team. Reviewers noted some issues such as an outdated interface, too many pop-up windows, occasional slow performance, and a high cost compared to other tools.

Splashtop Remote Access is a tool that provides features like file transfer, chat, and multi-monitor support for remote work. Reviewers frequently mention the ease of use, the ability to see the last time a user has logged in, the speed and simplicity of the tool, and the high level of security as positive aspects of Splashtop Remote Access. Reviewers noted issues with inconsistent connection stability, limited advanced features, a less modern user interface, and difficulties in managing large teams that need fine access to various groups.

ConnectWise Control is a software that provides remote access capabilities, allowing users to connect to various devices and perform tasks remotely. Reviewers appreciate the software's fast and reliable remote access, its ability to work smoothly on low bandwidth, and its strong security features that provide confidence during sensitive remote work. Users experienced occasional session drops that can disrupt workflow, a complex setup process for non-technical users, and limitations on advanced features unless upgraded to a higher plan.

EV Reach is a unified endpoint management tool that provides remote access, automation, and integration capabilities for IT support and device management. Users like the ease of use, seamless device transitions, quick integration, and the ability to execute complex tasks and pull real-time data rapidly, which significantly accelerates workflows and enhances user support. Reviewers experienced issues with the interface being overwhelming due to numerous features, slow access under heavy load, compatibility issues when switching environments, and operational challenges due to its inherent link to the Windows platform.

AnyDesk is a remote access tool that provides support and system maintenance, particularly useful for troubleshooting and accessing other systems in real time. Reviewers like the speed and stability of AnyDesk, even on slower or less reliable internet connections, and appreciate features such as file transfer, session recording, and permission controls, which help keep remote sessions both secure and efficient. Reviewers noted that the free and lower-tier versions of AnyDesk come with limitations, particularly around session management features, and connectivity can be an issue when network restrictions are in place, requiring users to disconnect and re-establish the connection.

ISL Online is a remote access tool that allows users to connect to and control remote devices for support purposes. Reviewers frequently mention the ease of use, the ability to group customers into lists for effective management, the quick and reliable connection, and the seamless support for Multi-Factor Authentication (MFA). Users mentioned issues such as stability problems requiring the tool to be closed down or reopened, difficulty in accessing the backend, complex configuration settings, and occasional glitches when connecting to Mac systems.