# BeyondTrust Remote Support Reviews **Vendor:** BeyondTrust **Category:** [Remote Support Software](https://www.g2.com/categories/remote-support) **Average Rating:** 4.7/5.0 **Total Reviews:** 384 ## About BeyondTrust Remote Support BeyondTrust Remote Support (formerly Bomgar Remote Support) is the #1 solution for leading enterprises to accelerate and secure your service desk with centralized, efficient, and secure access for servicing and monitoring any endpoint, anywhere, attended or not. Service desks are provided with everything they need, end-to-end: centralized controls, remote access, automated scripts, encrypted file sharing, chat and collaboration for end-users and technicians, and live dashboards for KPIs and metric reporting. Organizations in all vertical markets around the globe use Remote Support to deliver superior support services and reduce threats to valuable data and systems. BeyondTrust is privately held and headquartered in Atlanta, GA with offices and channel partners around the world. Connect with BeyondTrust at www.beyondtrust.com, the BeyondTrust Blog, or on Facebook, Twitter and LinkedIn. Get a Free Trial: https://www.beyondtrust.com/remote-support/trial Watch a Demo: https://www.beyondtrust.com/demos Learn more about BeyondTrust Remote Support: https://www.beyondtrust.com/products/remote-support ## BeyondTrust Remote Support Pros & Cons **What users like:** - Users appreciate the **ease of use** of BeyondTrust Remote Support, making implementation and operation seamless. (22 reviews) - Users value the **quick and easy remote access** provided by BeyondTrust Remote Support, enhancing overall usability and support efficiency. (13 reviews) - Users highlight the **ease of use** of BeyondTrust Remote Support, enabling quick and efficient remote assistance. (13 reviews) - Users value the **reliability** of BeyondTrust Remote Support, appreciating its smooth connections and efficient issue resolution. (10 reviews) - Users value the **robust security framework** of BeyondTrust Remote Support, ensuring secure and efficient remote assistance. (10 reviews) - Users value the **robust security features** of BeyondTrust Remote Support, ensuring secure and compliant remote sessions. (10 reviews) - Users value the **effective remote control** of BeyondTrust Remote Support for seamless troubleshooting and support. (9 reviews) - Customer Support (7 reviews) - Tool Utility (7 reviews) - File Transfer (6 reviews) **What users dislike:** - Users find the **price to be a bit high** , which is their main concern regarding BeyondTrust Remote Support. (7 reviews) - Users find the **initial complexity** of BeyondTrust Remote Support daunting, requiring time and training to navigate effectively. (5 reviews) - Users report **connectivity issues** with BeyondTrust Remote Support, including loss of mouse and keyboard functionality during sessions. (5 reviews) - Users note a challenging **learning curve** with BeyondTrust, requiring time and training to master its advanced features. (5 reviews) - Users express concern about the **high pricing** of BeyondTrust, particularly affecting smaller organizations with tight budgets. (5 reviews) - Users experience **remote access issues** with BeyondTrust, complicating administration and causing service interruptions. (4 reviews) - UX Improvement (4 reviews) - Feature Limitations (3 reviews) - Improvement Needed (3 reviews) - Interface Issues (3 reviews) ## BeyondTrust Remote Support Reviews ### 1. Robust Security and Seamless Cross-Platform Remote Support **Rating:** 4.5/5.0 stars **Reviewed by:** Alejandro A. | Backoffice, Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about BeyondTrust Remote Support?** The best thing about BeyondTrust Remote Support is its robust security and seamless connectivity across multiple platforms without needing a VPN. I love how it handles privilege elevation and credential injection, making complex troubleshooting feel incredibly smooth and professional. The automated session recording and detailed audit logs also provide great peace of mind for compliance and internal tracking. **What do you dislike about BeyondTrust Remote Support?** The interface can feel a bit dated and overwhelming at first, especially for new technicians who have to navigate through deep sub-menus. The licensing cost is significantly higher than other remote desktop tools, which makes it hard to justify for smaller IT teams. Additionally, the mobile app experience isn't as fluid as the desktop version, sometimes lagging during critical troubleshooting sessions. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** BeyondTrust Remote Support solves the challenge of securely accessing unattended servers and employee devices across different networks without a VPN. This benefits me by drastically reducing troubleshooting time and allowing me to provide instant support to remote users regardless of their location. Additionally, the centralized audit logs and credential injection ensure that we maintain high security standards and compliance without slowing down our workflow. ### 2. Reliable secure access without the VPN headache **Rating:** 4.5/5.0 stars **Reviewed by:** Carlos M. | Software Developer, Web Developer, o Frontend Engineer., Mid-Market (51-1000 emp.) **Reviewed Date:** March 17, 2026 **What do you like best about BeyondTrust Remote Support?** Honestly, the best part is the granular access control and not having to deal with a VPN for secure connections. It makes the workflow much smoother, and the platform is incredibly stable. Also, the audit logs are a lifesaver for our compliance needs, giving us total peace of mind regarding security. **What do you dislike about BeyondTrust Remote Support?** The admin interface is a bit complex to navigate at first, so it takes some time to get used to it. Also, it can be a bit pricey for smaller teams, and the console sometimes feels a little heavy on resources when you're running several sessions at once. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** It makes it much easier to support remote users and vendors securely. The best part is that it works perfectly even through strict firewalls, which saves me a lot of time and hassle when I need to fix things remotely. ### 3. Security and traceability that provide complete peace of mind in remote support **Rating:** 5.0/5.0 stars **Reviewed by:** Enrique T. | Analísta, Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about BeyondTrust Remote Support?** What I value most is the security and traceability it offers. It gives me great peace of mind to be able to conduct support sessions knowing that everything is encrypted and under regulatory control. **What do you dislike about BeyondTrust Remote Support?** The cost is high compared to other simpler tools on the market, which can be a barrier for small teams or limited budgets. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** Eliminate the difficulties in connecting with users on different networks, operating systems (Windows, Mac, Linux, iOS, Android), or remote locations, without the need to use complicated VPNs or open ports in the firewall. ### 4. Powerful Remote Support with Minor Connectivity Issues **Rating:** 4.5/5.0 stars **Reviewed by:** Sodi Aldemar B. | Information Technology Support Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** March 01, 2026 **What do you like best about BeyondTrust Remote Support?** I like that I can remotely access laptops, desktops (both Windows and MACs), and cellphones. It's helpful that when I remote into any device and have the right admin access, I can do almost everything. I also appreciate being able to use GUI or PowerShell commands, which allows me to see almost everything if the session isn't cut. **What do you dislike about BeyondTrust Remote Support?** There are some bugs at the moment to elevate the session or post-connection if the device is off for a couple of minutes. I would like a reconnect option using the same session, meaning if the connection is lost, it's necessary to create a new session. It would be nice to have a reconnection button. Also, it's difficult because it is integrated with multiple devices. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** I use BeyondTrust Remote Support to help remote users fix issues with laptops, tablets, and cellphones. It allows me to access and manage these devices using GUI or PowerShell, ensuring comprehensive support. ### 5. Ease of use and adaptable **Rating:** 4.5/5.0 stars **Reviewed by:** Tommy K. | ITS1, Enterprise (> 1000 emp.) **Reviewed Date:** April 25, 2025 **What do you like best about BeyondTrust Remote Support?** This tool is very easy to use and manage, and the documentation provided is extremely thorough. I rely on bomgar daily to remotely access machines for troubleshooting and testing custom scripts. The ability to implement canned scripts has proven especially useful in my environment. Customer support to our users makes it very streamline. Integrations to our systems was not as hard since we got help with the implementation from the beyond trust team. **What do you dislike about BeyondTrust Remote Support?** Wish when creating a support ticket, they would respond a little faster. Hopefully they can do PIV passthrough more seamless Also expandable preview of the screen of a computer so we know if they are in a meeting or working before remoting in. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** ease of use to remote to users, and elevation of scripts ran, since we are passwordless running scripts as the local account through can scripts work very well ### 6. Great Chat, Advanced Functionality and Auditable Remote Action Logs **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** February 18, 2026 **What do you like best about BeyondTrust Remote Support?** The chat functionality is excellent and genuinely helpful for end users. As an IT engineer, I appreciate that every remote action is logged and auditable, making it straightforward to review what was done. Additionally, the command line feature is great for some back-end action without distracting the end user. **What do you dislike about BeyondTrust Remote Support?** The menu UI design can seem a bit outdated although functional. Users may also feel that there are too many pop-up windows and prompts to click through before they can get to what they need. The file transfer feature sometimes does not work as expected for me. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** As an IT engineer is our go-to remote session tool to assist end users who face computer/software issues. We also use it to connect remotely to unattended physical devices used for monitoring, reporting etc. Honestly I even use it to manage computers next to me, from my main work computer. ### 7. Effortless Remote Support with Top-Notch Security **Rating:** 5.0/5.0 stars **Reviewed by:** Jonathan C. | Technology Support Technician, Enterprise (> 1000 emp.) **Reviewed Date:** January 13, 2026 **What do you like best about BeyondTrust Remote Support?** What I like most about BeyondTrust Remote Support is how easy it makes helping people quickly without being in the same place. The biggest upsides are its strong security and reliable remote access, which let me solve problems faster and with less downtime. **What do you dislike about BeyondTrust Remote Support?** The least helpful thing about BeyondTrust is that it can feel confusing at first and takes time to learn. Sometimes it also feels slower than expected, which can be frustrating when you are trying to fix a problem quickly. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** BeyondTrust Remote Support solves the problem of not being able to help someone in person when their computer is having issues. It benefits me by saving time, letting me fix problems faster, and helping people get back to work without long delays. ### 8. Remote support has great new features when supporting end user clients **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** March 29, 2023 **What do you like best about BeyondTrust Remote Support?** Beyond Trust Remote Support software is evolving to be better than ever. The new features that are being released are a direct result of end user support groups webinar, where users can talk about issues, suggest new ideas, and even talk about issues found. In the recent releases of BTRS we have seen many of the suggestions mentioned now being released. **What do you dislike about BeyondTrust Remote Support?** Beyond Trust has been improving the product to be more user friendly and this is a result of using suggestions from the user clients. They have added features that are evolving to streamline with the most modern of computing today. The special user group meetings are another great function that allows the clients to learn about new features that will be released and even the road maps that in future releases. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** Just started to use the Privileged Access Management for the company training staff to better optimize training in virtual means since the company has changed so much since Covid. ### 9. Powerful Shell Access and File Transfers, but UI and Documentation Need an Update **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Construction | Enterprise (> 1000 emp.) **Reviewed Date:** April 02, 2026 **What do you like best about BeyondTrust Remote Support?** I like the functionality that lets me connect and work behind the scenes directly in the shell, or transfer files without having to take over someone else’s mouse and keyboard. I also appreciate being able to have the API handle jump client group joins. **What do you dislike about BeyondTrust Remote Support?** The UI feels a bit dated and stale. The documentation also leaves a lot to be desired, especially when you’re standing it up or trying to implement new features. Performance is generally pretty good, but it does hitch at times, and the lack of AI functionality within remote support is disappointing. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** It lets me connect to end users remotely and help them get their computers fixed and running again. ### 10. Feature-Rich, User-Friendly, and Outstanding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Josh G. | System Administrator, Enterprise (> 1000 emp.) **Reviewed Date:** December 10, 2025 **What do you like best about BeyondTrust Remote Support?** The product is feature rich and easy to use. The onboarding team was super helpful and support is great. **What do you dislike about BeyondTrust Remote Support?** There is no option to sort endpoints by logged in end user. You can manually enter the user as a comment on the endpoint which is sortable but that takes some time to do and manually updating is tedious. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** This product makes it very easy to remotely support end users on premise or working remotely. There is a web based console or a fat client console so using the product from my work computer or another machine I don't normally use while on call is very simple. There is also a mobile app for quick access in a pinch. I'm able to help end users whenever they need it wherever I am. ### 11. Secure and Versatile Remote Support, But Pricey **Rating:** 4.0/5.0 stars **Reviewed by:** Firdavs S. | Owner/Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2026 **What do you like best about BeyondTrust Remote Support?** I like the strong security that BeyondTrust Remote Support offers, as it's important for keeping our data and systems accessible only to authorized users. I also appreciate the cross-platform support, which allows the software to work on desktops, laptops, and mobile devices. This feature is very good and useful for IT teams like mine. Additionally, the initial setup was pretty easy, and the interface is user-friendly, making it quite simple to get used to. **What do you dislike about BeyondTrust Remote Support?** I find the cost and the complexity of BeyondTrust Remote Support to be a pretty big problem for me. The interface might be a bit complicated and the price seems to be more expensive than simpler tools like TeamViewer or AnyDesk. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** I use BeyondTrust Remote Support to connect to devices in my IT team, control screens remotely, and eliminate the need for physical presence. ### 12. Remote Support **Rating:** 5.0/5.0 stars **Reviewed by:** David G. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2026 **What do you like best about BeyondTrust Remote Support?** I like the easy connection with users, the event logging, and the session storage of BeyondTrust Remote Support. Session storage is particularly useful for the client process in case of issues with deleted files or unauthorized changes. **What do you dislike about BeyondTrust Remote Support?** advance the application's permissions process **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** I use BeyondTrust Remote Support for nationwide printing support, connecting remotely to install drivers and resolve configurations such as IP changes. Its session storage helps us manage issues with deleted files or unauthorized changes. ### 13. Centralized Access to Client VMs with an Intuitive UI/UX **Rating:** 4.0/5.0 stars **Reviewed by:** Pablo G. | Project Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2026 **What do you like best about BeyondTrust Remote Support?** I can jump to all aor clients VMs in a centralized way with a very intuitive UI/UX. **What do you dislike about BeyondTrust Remote Support?** It can be quite difficult to configure the first time. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** Access all our clients VMs on a centralized interface. ### 14. Powerful Tool with Security and Traceability **Rating:** 5.0/5.0 stars **Reviewed by:** Carlos M. | Analista de Segurança da Informação, Mid-Market (51-1000 emp.) **Reviewed Date:** October 28, 2025 **What do you like best about BeyondTrust Remote Support?** I have been using BeyondTrust Remote Support for my end users for 6 months, and the platform has proven valuable with its constant maturity and growth. Although the setup process was a bit laborious, the result achieved was extremely satisfying and successful. I appreciate the benefit of user segregation that the tool provides, allowing management, traceability, and auditing, which enhances the security of the remote accesses I offer, without the need to be physically present. I find the functionality of privileged remote sessions very useful, as it allows me to record all actions and use administrative permissions remotely without the physical presence of resources. The traceability, auditing, and recording of sessions for all accesses are aspects that would make me choose BeyondTrust Remote Support again. The reliability it brings to my team is invaluable. I give it a score of 10, showing how much I would recommend it to others. **What do you dislike about BeyondTrust Remote Support?** I would change the implementation part, I would like to have direct support from the manufacturer itself. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** I use BeyondTrust Remote Support to segregate users, manage and audit remote access, ensuring security and traceability without the need for physical presence. ### 15. Above-and-Beyond Support That Gets Issues Resolved Fast **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2026 **What do you like best about BeyondTrust Remote Support?** Support truly went above and beyond in helping us resolve a support issue. They were responsive and made sure we had what we needed to get it sorted out. **What do you dislike about BeyondTrust Remote Support?** More Immediate Phone in support would be ideal **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** Remote support for external clients ### 16. Consistent Remote Support solution but upgrades could be challenging **Rating:** 3.0/5.0 stars **Reviewed by:** Chris G. | Chief Security Officer, Enterprise (> 1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about BeyondTrust Remote Support?** The remote support app worked well and provided a consistent experience to both end user and the technician **What do you dislike about BeyondTrust Remote Support?** There was a time of increased security vulnerabilities and challenges to upgrade which were a risk **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** We needed to support a variety of workstations both managed and unmanaged by our organization ### 17. All functions in one, easy operation **Rating:** 5.0/5.0 stars **Reviewed by:** Michael S. **Reviewed Date:** February 19, 2026 **What do you like best about BeyondTrust Remote Support?** I like that with BeyondTrust Remote Support, all the desired features are in one tool. The Rep Console is very easy to use, and the initial setup was very simple. Features and usability are also plus points. **What do you dislike about BeyondTrust Remote Support?** I think that the screen resolution could be adjusted to the native resolution so that the resolution is not scaled at the service desk. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** I use BeyondTrust Remote Support for remote access and file transfer. The features and user-friendliness convince me. ### 18. Efficient Remote Support with Simple Setup **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2025 **What do you like best about BeyondTrust Remote Support?** I find BeyondTrust Remote Support very useful due to its simplicity and lack of unnecessary features. The user interface is straightforward, showing only what I need, and interactions are almost in real-time with no noticeable lag, ensuring efficient issue resolution without stress. **What do you dislike about BeyondTrust Remote Support?** I'm not sure if BeyondTrust Remote Support provides a calling facility, which means I have to use Teams for communication. If the app does not include this feature, it would be beneficial to have it integrated. While I think there's a chat option, I am uncertain about the availability of a calling option. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** I find BeyondTrust Remote Support solves my technical issues swiftly, providing remote support without lag, reducing stress and length of sessions, and improving efficiency with straightforward setup by the desktop team. ### 19. Consistent, Polished, and Easy to Integrate **Rating:** 5.0/5.0 stars **Reviewed by:** Sam S. | Infrastructure Manager, Enterprise (> 1000 emp.) **Reviewed Date:** January 26, 2026 **What do you like best about BeyondTrust Remote Support?** It’s a consistent, polished product that works reliably whenever I need it. It was also straightforward to integrate and easy to administer. **What do you dislike about BeyondTrust Remote Support?** From time to time, I need to log in to administer and update an appliance that Beyond Trust is hosting for us. I’d prefer that they handle the administration and manage the updates for this appliance themselves, without requiring my involvement. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** Remote access for a highly mobile, nationwide user base. ### 20. Reliable Firewall-Friendly Access, But Hard to Justify the High Cost **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Industrial Automation | Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2026 **What do you like best about BeyondTrust Remote Support?** It works through firewalls without requiring complex VPN setups, which makes it easy to access remote systems reliably across different networks. **What do you dislike about BeyondTrust Remote Support?** It’s significantly more expensive than many consumer or mid-market remote support tools. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** A lot of remote access tools are insecure. They often require open firewall ports or end up exposing plain-text passwords to technicians, which creates a huge attack surface for hackers. ### 21. Excellent Remote Access Features, But Concerns Over Lifetime License Value **Rating:** 4.0/5.0 stars **Reviewed by:** Charles P. | Solution Provider, Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2025 **What do you like best about BeyondTrust Remote Support?** Ease of access to remote desktops is the top seller with this product. This includes the great file transfer, as well as access to all the workstation details like Registry, Services, Processes etc. **What do you dislike about BeyondTrust Remote Support?** This is a very expensive product and we purchased a lifetime license. Perpetuality looks to be endangered. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** It makes providing detailed support very easy. It also allows us to "train" users to solve the minor issues they could learn to deal with themselves. We are also able to accomplish many tasks without disturbing the client, using the "Hidden" setting of Quiet Mode. We discovered that the slightest indication of a support presence on an endpoint was disruptive to the user. ### 22. Flexible and Efficient, but Could Use More Entra Support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** July 25, 2025 **What do you like best about BeyondTrust Remote Support?** What I like best about BeyondTrust Remote Support is how easy it is to access unattended devices. It just requires a double-click from the jump list. I also really like that there are multiple ways to connect—whether it’s through a session key, a jump client, or even a remote invite. That flexibility makes it super convenient to support different types of users and situations without jumping through hoops. Overall, it just makes remote support smoother and more efficient. **What do you dislike about BeyondTrust Remote Support?** One thing I wish BeyondTrust Remote Support did better is offering more options for connecting to Entra-joined devices. The jump client works fine most of the time, but it would be great to have an alternative method for unattended access—just in case the jump client stops working or gets removed from the endpoint. Having a backup option would make things a lot more reliable, especially in environments where device management can be a bit unpredictable. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** BeyondTrust Remote Support really helps us tackle a couple of key challenges. One big one is being able to access kiosk-based devices where no user is present. With unattended access, we can jump in and troubleshoot or update those machines without needing someone on the other end, which is a huge time-saver. It also makes it easy to support our end users quickly and efficiently. Whether they’re in the office or remote, we can connect fast and get issues resolved without a lot of back and forth. Overall, it helps us keep things running smoothly and cuts down on downtime. ### 23. Easy Team Collaboration with Outstanding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Enterprise (> 1000 emp.) **Reviewed Date:** February 18, 2026 **What do you like best about BeyondTrust Remote Support?** Easy to use and work together within the team **What do you dislike about BeyondTrust Remote Support?** At the moment, nothing. I have a good communication with them and the support is great **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** Working for a Global company with more than 4k users around the world, it saves time for us to fix issues remotely ### 24. Effortless Remote Access for Clients **Rating:** 5.0/5.0 stars **Reviewed by:** Nathan L. | LFC/AT, Mid-Market (51-1000 emp.) **Reviewed Date:** December 09, 2025 **What do you like best about BeyondTrust Remote Support?** Easy access to remote clients without needing their interaction **What do you dislike about BeyondTrust Remote Support?** loss of mouse and keyboard mistakes on Macs **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** People needing help with Zoom cannot use Zoom to fix Zoom!!! Also, we need to control remote computers with no one present. Thanks for asking! ### 25. Beyondtrust Remote Support Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 11, 2022 **What do you like best about BeyondTrust Remote Support?** I have been using this tool since last 4 years and it has made my jobs super productive and easy. It offers great functionalities that other solutions don't. I have used some other licensed solutions like TeamViewer etc. however BeyondTrust Remote Support tool is excellent **What do you dislike about BeyondTrust Remote Support?** My opinion on this will be the same as before. I have seen many endpoints don't appear as Online and we need to fix it by either restarting it or by reinstalling the software. Something gets broke and this all happens on endpoints. Rest all is Great! **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** Beyondtrust Remote Support makes it very easy to remote into any system and provide support to customer facing any desktop related issue. Benefit of this solution is that Service Desk and Local IT team can assist customers remotely. ### 26. Absolutely love Remote Support **Rating:** 5.0/5.0 stars **Reviewed by:** Justin G. | Senior support, analyst, Enterprise (> 1000 emp.) **Reviewed Date:** August 21, 2025 **What do you like best about BeyondTrust Remote Support?** Extremely easy to use, very versatile, works with pretty much every device or kind of computer, tablet, or phone that we need to support, and very, very reliable **What do you dislike about BeyondTrust Remote Support?** Very proprietary and can be difficult to get help with using this product because it's not universally supported **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** We have to support faculty staff, and students all around the world, and so having a unified tool that allows us to support our customers anywhere anytime is essential to our operations ### 27. Btrs review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 06, 2024 **What do you like best about BeyondTrust Remote Support?** The best about btrs is sharing files, we can easily share files to users and help them. We can run scripts to save time and quickly resolve the issue. We can transfer session other person if required for help. We can take multiple users on remote to help them. **What do you dislike about BeyondTrust Remote Support?** Nothing as of now. As btrs is user friendly. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** Taking remote sessions. With Btrs we can take multiple users at once and help them quickly. ### 28. Highly recommended remote support tool **Rating:** 4.5/5.0 stars **Reviewed by:** Brandon S. | Systems and Applications Technician, Mid-Market (51-1000 emp.) **Reviewed Date:** March 30, 2023 **What do you like best about BeyondTrust Remote Support?** BeyondTrust Remote Support works with various platforms, such as Windows, Linux, Macs, mobile devices, etc. **What do you dislike about BeyondTrust Remote Support?** There isn't documentation on what MacOS users see when they are prompted for different permissions, so you have to make your own. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** As an educational institution, our IT department works to support both employees and students. This software allows us to support both our employees and student devices remotely. ### 29. Fast and Efficient Remote Support Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Zach V. | Systems Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** October 21, 2025 **What do you like best about BeyondTrust Remote Support?** Remote support was quick in their reply and worked to resolve my issue efficiently! **What do you dislike about BeyondTrust Remote Support?** There was nothing about BeyondTrust Remote Support that I didn't like. Their support team was great! **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** We had an issue with the way we configured our policies. Certain end users were able to elevate admin privileges when we didn't want them to. Remote Support has worked with us to get that resolved before any major issues came about. ### 30. My experience with the platform is Great. **Rating:** 5.0/5.0 stars **Reviewed by:** Dominique B. | IT Support Specialist II, Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about BeyondTrust Remote Support?** The thing I like best about Beyond Trust is the easy to use and able to remote into a computer very quickly. **What do you dislike about BeyondTrust Remote Support?** The downside is that we have to always launch the representative console. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** It is solving quick and easy access to assist end users with their problems. ### 31. Honest opinion on Beyond trust **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Mid-Market (51-1000 emp.) **Reviewed Date:** August 27, 2025 **What do you like best about BeyondTrust Remote Support?** What I like best about BeyondTrust Remote Support is how quickly I can connect to a user’s system without them struggling to install or configure anything. It feels secure, smooth, and saves a lot of time when resolving issues. **What do you dislike about BeyondTrust Remote Support?** What I dislike about BeyondTrust Remote Support is that the interface can feel a bit outdated and sometimes the connection speed depends heavily on the user’s network. It works well overall but it could be more modern and consistent. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** BeyondTrust Remote Support solves the problem of physically needing to be at a user’s desk or relying on long calls to guide them. It lets me access their system directly, fix issues faster, and reduce downtime. This saves effort for both me and the user while improving overall productivity. ### 32. Great Remote Support tool with hosted and on premise options. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** July 17, 2025 **What do you like best about BeyondTrust Remote Support?** Extended functionality and not limited to remote screen sharing, including direct File system, Registry and Shell System Access capabilities. The support team is generally quite efficient in their response times, and a proactive approach results in faster resolutions. **What do you dislike about BeyondTrust Remote Support?** System updates require staging to allow devices to update accordingly. Devices that do not update their agents will be lost and will require reinstallation. Not so much a problem, but an item to be included in lifecycle management. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** End user support providing a platform to connect to devices in any location securely, and not limited to on-premises. While in addition enabling support to enhance their capabilities through included feature set. ### 33. Amazing Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Jeffrey G. | Senior Storage Engineer (SME - Enterprise Storage), Mid-Market (51-1000 emp.) **Reviewed Date:** August 21, 2025 **What do you like best about BeyondTrust Remote Support?** As the administrator and user, this is amazing product that does everything that our organization needs. Was easy implementation and has many useful features. **What do you dislike about BeyondTrust Remote Support?** What is there to dislike, this is an amazing platform. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** Allow for remote unattended and attend remote support with a secure platform. ### 34. One of the best platforms to connect or control a device remotely **Rating:** 5.0/5.0 stars **Reviewed by:** Rowena Joy R. | Technical Support Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** July 21, 2025 **What do you like best about BeyondTrust Remote Support?** What I like most about BeyondTrust Remote Support is its ability to let me view, control, and perform troubleshooting directly on a user’s machine. Deployment is straightforward, and the tool functions reliably to support remote IT operations **What do you dislike about BeyondTrust Remote Support?** “Aside from occasional network issues on the user’s end—which can affect the remote session and hinder troubleshooting—BeyondTrust Remote Support has been perfect for my needs. I haven’t encountered any issues with the platform itself. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** With BeyondTrust Remote Support, I can assist users efficiently in real time without needing to go onsite for troubleshooting. ### 35. Easy screen share and remote control tool via Microsoft teams **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Architecture & Planning | Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2025 **What do you like best about BeyondTrust Remote Support?** While working with teams outside of the country, the beyond trust remote support via the Microsoft teams platform allowed us to collaborate more effectively as instead of explaining where to find something, they could take control and show me themselves. **What do you dislike about BeyondTrust Remote Support?** From my experience of using it within Microsoft teams, I experienced no faults in the system. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** Work from home era, where teams need to be able to support each other while not being in the physical office. ### 36. BeyondTrust Remote Support beyond Reliable. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 19, 2025 **What do you like best about BeyondTrust Remote Support?** Sessions are fully encrypted (TLS 1.2+), with extensive logging, video capture, and audit trails. Works across Windows, macOS, Linux, iOS, Android, ChromeOS, and even network devices and kiosks. Multiple technicians can join a session (“session sharing” / “shadowing”) to solve complex issues faster. **What do you dislike about BeyondTrust Remote Support?** Some users note that the agent/client can be heavy on system resources, especially on older machines. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** I use BeyondTrust Remote Support to quickly and securely assist remote employees. For example, when a manager couldn’t connect to the VPN, I launched a secure session, fixed the issue, and restored access within minutes. It’s helped me resolve problems faster, maintain compliance, and keep users productive from anywhere ### 37. One of the best remote support tools I have used. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Biotechnology | Mid-Market (51-1000 emp.) **Reviewed Date:** March 29, 2023 **What do you like best about BeyondTrust Remote Support?** Seure and stable. Compatible with most platforms. Smooth upgrades and updates. **What do you dislike about BeyondTrust Remote Support?** Improve the ease of use when performing a remote sessions on Mac platforms. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** A user with Internet access, I can remote into their machine and get a better idea of their issue other than what they are telling me. ### 38. Reliable and efficient remote support solution **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Food Production | Enterprise (> 1000 emp.) **Reviewed Date:** September 03, 2025 **What do you like best about BeyondTrust Remote Support?** The most helpful things about BTRS are the ease of set-up and use. It's supported by different OS and multiple engineers can work together in one session. The fact that the sessions are encrypted, audited, logged and more is perfect for our ISO office. The tool itself is reliable and stable. **What do you dislike about BeyondTrust Remote Support?** Currently no major issues were experienced. The GUI feels sometimes a bit outdated. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** It solves the need for a solution where our engineers can control and manage devices remotely in (critical) support cases. ### 39. Ease of use Great for remote support **Rating:** 5.0/5.0 stars **Reviewed by:** joe f. | engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** March 30, 2023 **What do you like best about BeyondTrust Remote Support?** very simple and easy to use, the customers love it, we are able to fix issues with little or no interatction from our customers. great product **What do you dislike about BeyondTrust Remote Support?** nothing at all, maybe price but that is about it **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** customer issues ### 40. BTRS **Rating:** 4.0/5.0 stars **Reviewed by:** Srinivasan G. | Network security Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 08, 2024 **What do you like best about BeyondTrust Remote Support?** Multiple technicians can join a session simultaneously, with clear role assignments and controls. **What do you dislike about BeyondTrust Remote Support?** While integrations exist (e.g., ServiceNow, Jira), deeper native integrations with SIEM and SOAR platforms could be improved for better incident response automation. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** Any thing related to access issue. They are proving remote support . It's really helping us to show the live TS ### 41. Good Product with good support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2025 **What do you like best about BeyondTrust Remote Support?** Easy Handling as User Many different Adminsettings / Permissions which can be set very strict **What do you dislike about BeyondTrust Remote Support?** Doesn't find anything until now Only thing is the HA Config, didn't like the setting/handling but when it's configured, everything works fine **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** Remote support for all our customers in a secure way ### 42. BT-PAM Review **Rating:** 4.5/5.0 stars **Reviewed by:** Abhishek P. | DevOps Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2025 **What do you like best about BeyondTrust Remote Support?** We can access multiple servers by single portal whether it's AWS, AZURE or GCP. **What do you dislike about BeyondTrust Remote Support?** Nothing. Everything is good. Just we need to onboard the servers here. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** We can access multiple server through one portal. Don't need different portals for each cloud provider. Also for both windows and linux. ### 43. BeyondTrust Remote Support has changed my life at work **Rating:** 5.0/5.0 stars **Reviewed by:** Leslie A. | Systems Technician II, Mid-Market (51-1000 emp.) **Reviewed Date:** September 19, 2024 **What do you like best about BeyondTrust Remote Support?** One of the standout features of BeyondTrust is its comprehensive security framework. The platform offers multi-factor authentication, role-based access controls, and encrypted sessions, ensuring sensitive information is protected during remote sessions. Although it integrates seamlessly with existing IT service management (ITSM) platforms such as ServiceNow and Salesforce, we are not currently on those systems for service desk and we use Service Desk Plus. We are looking to implement it for our external support as well allowing us to provide top-tier customer support our users as well as our coworkers. The session collaboration feature is particularly helpful. It allows multiple technicians to join a single session, share their expertise, and resolve complex issues faster. BeyondTrust also provides detailed session reporting and recording, offering transparency and helping meet compliance requirements. I use it daily for in my role as a technician. The customer support is awesome and they will respond to emails quickly and completely. **What do you dislike about BeyondTrust Remote Support?** One limitation of BeyondTrust is its initial complexity and learning curve. While the interface is packed with advanced features, it may feel overwhelming for new users or smaller IT teams who are not as familiar with remote support software. It often requires time and training to fully understand and utilize all its capabilities. Additionally, pricing can be a challenge, especially for smaller organizations. BeyondTrust is positioned as a premium solution, and while it delivers on functionality and security, the cost may be prohibitive for those on a tight budget. Furthermore, the mobile app experience, though functional, can sometimes feel less fluid compared to the desktop interface, particularly when trying to perform more complex tasks on smaller screens. I don't feel like I know it well enough but with the Beyond Trust University training session coming up, I think I will become an expert soon enough! **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** We didn't have a solution before BeyondTrust that allowed us to enter systems without forcing the user to downoad and run software and that was taking an extra 5-10 mins per call to just walk the user through getting into their system. ### 44. My experience has been great! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** August 17, 2025 **What do you like best about BeyondTrust Remote Support?** It excels in security, control, and efficiency, making the overall remote troubleshooting process reliable. **What do you dislike about BeyondTrust Remote Support?** The interface can be a bit complex and has a bit of a learning curve before you become fully comfortable. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** it streamlines secure remote access, accelerates troubleshooting, and automates compliance audits. This leads to faster incident resolution and reliable assistance for the team. ### 45. Review of BeyondTrust remote support **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Medical Devices | Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2025 **What do you like best about BeyondTrust Remote Support?** I enjoyed how fast and easy it was to set up. Easily implemented and got to use right away. **What do you dislike about BeyondTrust Remote Support?** No dislikes. I will be using again in the near future. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** It solved the problem of having to find a software that covers both video and visual when doing an assessment. ### 46. Happy Customers! **Rating:** 5.0/5.0 stars **Reviewed by:** Kathy C. | IT Director for West Haven Public Schools, Enterprise (> 1000 emp.) **Reviewed Date:** November 06, 2024 **What do you like best about BeyondTrust Remote Support?** We have been treated very well as customer of BeyondTrust. They are a very professional company. They are willing to work with you at every level. We were very happy with their services. I would highly recommend BeyondTrust. **What do you dislike about BeyondTrust Remote Support?** I wanted to share that I have had nothing but positive experiences with BeyondTrust Remote Support. However, as you know, we are all facing budget constraints and have had to make some difficult decisions. Unfortunately, we had to cut this software from our budget. As a workaround, we have been utilizing free Zoom sessions to assist our end users. We initiate the Zoom session where the end user can share their screens with us, allowing us to effectively troubleshoot any issues they are experiencing with this free remote session. Thank you for your understanding and support as we navigate these changes. I appreciate your partnership in finding solutions that worked for our team. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** n/a ### 47. BT Remote Support Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 12, 2025 **What do you like best about BeyondTrust Remote Support?** It is the only appliance that is hosted as an on-prem about remote support, which makes it the only secure solution about the topic. **What do you dislike about BeyondTrust Remote Support?** Pricing, the high cost of licensing comparing opponents. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** It solves end-to-end secure connection by encrypting via SSL certificate. ### 48. Trust but Verify **Rating:** 4.0/5.0 stars **Reviewed by:** Dave M. | T, Mid-Market (51-1000 emp.) **Reviewed Date:** June 13, 2025 **What do you like best about BeyondTrust Remote Support?** The ability to verify with accurate and current data. **What do you dislike about BeyondTrust Remote Support?** Data updates may not be as current as .you think **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** Verification of specific coverage forms and endorsements to conform to contractual agreements. ### 49. BeyondTrust the remote support application **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food Production | Mid-Market (51-1000 emp.) **Reviewed Date:** September 27, 2024 **What do you like best about BeyondTrust Remote Support?** BeyondTrust is very user-friendly for IT technicians and its users. It allows you to remotely access devices that do not have the BeyondTrust client installed using a website link. You can deploy the client via Windows policy. **What do you dislike about BeyondTrust Remote Support?** You can install BeyondTrust jump point on one device multiple times, creating duplicates on your jump point list. Sometimes, the policy deployment doesn't work correctly, requiring manual client installation. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** If the device has the BeyondTrust client installed and is connected online, we are able to remote into it and fix our users' computer issues, even when they are not at their computer. If Jump Point is broken or users don't have the client on their device, we will still be able to reach them with the website link. Then we can get on their device to fix the Jump Point or just to assist them with their issue if we are not allowed to have the Jump Point installed on their device. If a user feels like they don't want you on their device, they can cancel the connection at any time. ### 50. Solid tools for remote support, but lacking customization. **Rating:** 3.0/5.0 stars **Reviewed by:** Darryl K. | Manager, Service Delivery, Enterprise (> 1000 emp.) **Reviewed Date:** March 29, 2023 **What do you like best about BeyondTrust Remote Support?** A robust remote support tool with top notch security. **What do you dislike about BeyondTrust Remote Support?** Support from BeyondTrust has significantly declined and the company has not provided the level of customization required for our business. They lack professional services for reporting and website portal building. The out of box reporting is very limited and requires additional internal resources to build something for basic dashboard reporting like speed of answer and average handle time. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** The last couple of years has not provided any significant updates to the product that would benefit us. Things like chat translation that come standard in other products. The mobile device support is clunky and difficult to use. ## BeyondTrust Remote Support Discussions - [What is BeyondTrust Remote Support used for?](https://www.g2.com/discussions/what-is-beyondtrust-remote-support-used-for) - 2 comments - [What is BeyondTrust remote support?](https://www.g2.com/discussions/what-is-beyondtrust-remote-support) - 1 comment - [View BeyondTrust Remote Support pricing details and edition comparison](https://www.g2.com/products/beyondtrust-remote-support/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-28+15%3A18%3A11+-0500&secure%5Bsession_id%5D=18ab3456-3d95-462b-ac9a-f3c719dfdf87&secure%5Btoken%5D=5143024bb93ad1d5516a433b6f00746c962b8e7f8c3ced568007270c5644ef5c&format=llm_user) ## BeyondTrust Remote Support Integrations - [FortiClient](https://www.g2.com/products/forticlient/reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Okta](https://www.g2.com/products/okta/reviews) - [SAML Single Sign-On](https://www.g2.com/products/saml-single-sign-on/reviews) - [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) ## BeyondTrust Remote Support Features **Administration** - Policy, User, and Role Management - Approval Workflows - Automated Provisioning - Bulk Changes - Centralized Management - Self-Service Access Requests **ServiceNow Apps** - ServiceNow Integration - Value **Administration** - Screen Sharing - File Sharing - Session Recording - Unattended Remote Access - Multi - Session Handling - Multi-Monitor Support **Functionality** - Multi-Factor Authentication - Single Sign-On - BYOD support - Password Vault - Centralized management - Role-based security - Live notifications - Live session recording & playback - Hide passwords - Temporary, time-limited privilege **Maintenance** - Remote Reboot - Remote Printing **Agentic AI - ServiceNow Store Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance **Monitoring** - Audit Logging - Activity Logging - Anomaly Detection **Communication ** - Text Chat - VoIP - Video Conference Call - Screen Annotations **Reporting** - Audit log - Reporting **Security** - Data Encryption - Compliance **Device Support** - Mobile Device Access - Multi-Platform Support - Cross-Platform **Performance** - Reporting **Administration** - Usage Information - Integrations - Diagnostics - Session Recording - Session Transfer - Unattended Access - File Sharing **Platform** - Cross-Platform Access - Mobile Device Access - Applications Management - Remote Device Control **Security** - Remote Wipe - Device Management - Device Enrollment ## Top BeyondTrust Remote Support Alternatives - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - 4.5/5.0 (3,858 reviews) - [AnyDesk](https://www.g2.com/products/anydesk/reviews) - 4.5/5.0 (1,068 reviews) - [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) - 4.7/5.0 (674 reviews)