LogMeIn Rescue Reviews & Product Details

What I like best about LogMeIn Rescue is its fast and reliable remote access, which allows IT teams to troubleshoot devices instantly.

It supports multiple platforms like Windows, Mac, and mobile devices from a single console.

The strong security and easy PIN-based connection make it simple and safe for both technicians and end users. Review collected by and hosted on G2.com.

One thing I dislike about LogMeIn Rescue is that it can be quite expensive compared to other remote support tools.

The user interface and administration can feel complex, especially for new users.

Occasionally, users also report stability or connectivity issues during sessions. Review collected by and hosted on G2.com.

I find the UI of LogMeIn Rescue pretty easy to use. Connecting with others is fairly simple, and I've never really had an issue connecting to another person's computer when I needed to walk them through the steps. It's good to use and pretty easy, despite having its flaws. Review collected by and hosted on G2.com.

I think when the user access control notification pops up, it blanks out your screen. So sometimes, you're left without being able to go to the next step because it's just stuck on the screen where you're supposed to enter admin credentials, which most of the time you're not supposed to give the end user. So, therefore, you're technically stuck. Review collected by and hosted on G2.com.

Impossible to connect to a new user. We download three or four times using the same process until finally 4- 6 minutes later we get connected. Apple are even worse than Windows. Very frustating Review collected by and hosted on G2.com.

horrible interface for the client. Not intuitive, doesn't seem like anything is happening even when it works, impossible to tell it is working correctly or failing again. When I log in for my vendors using BOMGAR or other tools the interface is easier, faster and more intuitive (and actually works in under a minute) Review collected by and hosted on G2.com.

I found LogMeIn Rescue simple and effective for remote assistance. It did what it was supposed to do, which was the main thing I was interested in. The initial setup was pretty simple as well. Review collected by and hosted on G2.com.

It did not do enough for the price, especially with other remote softwares that also offer other features. It might be enough for some departments but for what we needed, it we wanted something like a Swiss army knife. Review collected by and hosted on G2.com.

We enjoy the robustness of the tool and our ability to connect to devices when needed and for the users to engage with IT Support. Review collected by and hosted on G2.com.

The application will often crash, we have had multiple tickets and support has been less than helpful. Also managing the account in different portals for the old LogMeIn rescue and GoTo has been a pain to say the least. For such a robust product that has been around for a long time, I would have expected better customer support and ease of management. Review collected by and hosted on G2.com.

Extremely versatile, easy to manage, impressive array of security features. Review collected by and hosted on G2.com.

Capterra users note it’s "quite expensive but you get what you pay for" Review collected by and hosted on G2.com.

- We can easily connect to the machines and solve their problems from anywhere so don't need physical interaction.

- as our is company is providing Work From Home LogMeIn is best tool for getting the remote access Review collected by and hosted on G2.com.

- need to see on cost and provide more features as per costing

- connection stability should be more Review collected by and hosted on G2.com.

Ease of Use

Simple Steps

Convenient for recording the issue of client Review collected by and hosted on G2.com.

Instead of AVI format, It would be best if videos can be saved as mp4 format.

Most of development teams require us to convert the recording format from AVI to mp4 before we raise a data fix ticket Review collected by and hosted on G2.com.

It is easier to understand the client's concern and resolve the issue by taking the remote control Review collected by and hosted on G2.com.

Not Applicable. It is easy to use from customer support point of view Review collected by and hosted on G2.com.

GoTo is a set of tools which will support the remote work online meetings and webinars it also offers the GoTo connects and which will helps in the situation where people in certain situations can't go to office virtually will be most useful with this GoTo feature and it will gives us a breakthrough in situations we already faced in the past like covid 19 etc. Its a simple and essential tool to be recommended and used. Review collected by and hosted on G2.com.

As every product we have likes and dislikes yes, few points that should be highlighted where when functioning it might has occasional connectivity issues and complexity of understamd the product other than that it has high build quality but more complex structure Review collected by and hosted on G2.com.