# EV Reach Reviews **Vendor:** EasyVista **Category:** [Remote Support Software](https://www.g2.com/categories/remote-support) **Average Rating:** 4.5/5.0 **Total Reviews:** 432 ## About EV Reach Provide remote IT support, automate your IT management, network and system admin tasks with the industry's most secure on-premises remote access software EV Reach enables you to seamlessly support all your users and their machines, no matter where, and without the need for a VPN. With EV Reach you have: . Secure access to your users machines no matter where they are . Enterprise-class Remote Control . Active Directory administration and Password management . Behind-the-scenes systems reporting and management . Software and patch distribution . IT workflow automation . Compliance and security management ## EV Reach Pros & Cons **What users like:** - Users highlight the **intuitive ease of use** of EV Reach, streamlining workflows for both technical and non-technical staff. (45 reviews) - Users love the **remote control functionality** of EV Reach, enabling efficient troubleshooting and seamless device management. (23 reviews) - Users value the **responsive remote support** of EV Reach, enhancing troubleshooting efficiency and user satisfaction significantly. (21 reviews) - Users commend the **remote access capabilities** of EV Reach, enabling timely issue resolution with ease and efficiency. (19 reviews) - Users find EV Reach to be a **comprehensive and reliable one-stop solution** for all remote support and management needs. (14 reviews) - Time Efficiency (12 reviews) - Users value the **efficient deployment tools** of EV Reach, greatly enhancing productivity and remote support across networks. (12 reviews) - Software Deployment (11 reviews) - Users appreciate the **automation features** of EV Reach, enhancing efficiency and reducing downtime in IT service management. (10 reviews) - Easy Setup (10 reviews) **What users dislike:** - Users often face **remote access issues** with EV Reach, making setup and reliability frustrating during usage. (14 reviews) - Users note a lack of **missing features** such as patch management, pre-built packages, and connector options. (8 reviews) - Users report frequent **connection issues** , complicating setup and functionality, leading to frustration and reliance on external help. (7 reviews) - Users experience **slow performance** and occasional latency during peak usage, impacting productivity when tasks need to be completed. (7 reviews) - Users note **feature limitations** in EV Reach, citing complex setup, mobile support issues, and occasional performance lags. (6 reviews) - Limited Compatibility (5 reviews) - Users note a **steep learning curve** for new users, making initial setup and configuration challenging. (5 reviews) - Clunky Interface (4 reviews) - Users find the **pricing high for smaller setups** , which may deter some from fully utilizing EV Reach's features. (4 reviews) - Learning Curve (4 reviews) ## EV Reach Reviews ### 1. EV Reach is a tool in our IT EUS toolkit **Rating:** 5.0/5.0 stars **Reviewed by:** SANJEET K. | Vice President Information Technology, Enterprise (> 1000 emp.) **Reviewed Date:** July 16, 2024 **What do you like best about EV Reach?** During my time as an IT professional, I have had the opportunity to work with many different remote support and management tools. While each has its strengths, EV Reach truly stands out to me because of its comprehensive feature set, ease of use, and reliability. When I visited China, I had the chance to use EV Reach extensively, and I found it to be an excellent solution compared to the multiple remote support tools we have tried in the past. What makes it especially valuable is that it serves as a one-stop solution for all remote-related needs. Whether it’s scheduling tasks, preparing detailed reports, or providing remote support, EV Reach simplifies the process by consolidating everything into a single platform. The software makes troubleshooting and resolving issues much faster, thanks to its seamless ability to connect to remote desktops and servers regardless of location. This has a direct impact on reducing response times and improving overall user satisfaction. Beyond remote access, EV Reach also provides a wide range of management capabilities such as remote software installations, system diagnostics, and real-time monitoring. This versatility helps us manage a complex IT environment with consistency and efficiency. What I personally appreciate is its intuitive, user-friendly interface. Even for colleagues who may not have deep technical expertise, navigating and using the tool feels straightforward. This not only streamlines workflows but also helps increase productivity across the team. Another key strength is its flexibility and scalability. Whether supporting a small office or a large enterprise setup, EV Reach adapts well and offers deployment options that can be tailored to our needs, both on-premises and in the cloud. On top of that, their customer support team has been consistently responsive and knowledgeable, always ready to assist us with troubleshooting or providing best practices. Lastly, EV Reach also proves to be a cost-effective solution. By saving time, reducing the need for multiple tools, and helping us manage systems more efficiently, it delivers excellent value and a strong return on investment for the organization. **What do you dislike about EV Reach?** The EV Reach tool, named as GoverLan, is a very useful and daily operational tool for my IT guys. Everything is perfect based on our requirements. **What problems is EV Reach solving and how is that benefiting you?** Implementation of new GPO or scripts remotely instead on visiting to the endpoints ### 2. Amazing Remote Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Camilo C. | Senior Technical Support Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** August 03, 2023 **What do you like best about EV Reach?** EV reach has improved significantly, the software has been working much better with more features and tools. I use it in a daily basis, and I love the way how it runs in the computer. **What do you dislike about EV Reach?** Yes, even though the dashboard or main screen looks great and it’s easy to use, having some steps for new users when they first open the app will be great. like a guided tour of the app. **What problems is EV Reach solving and how is that benefiting you?** Is making IT Solutions get faster for users in a simple way. Making It staff more empowered about their jobs and customer service. Excellence is main quality of this tool. ### 3. Easy to Use, Fast Real-Time Data, and Powerful Automation **Rating:** 4.5/5.0 stars **Reviewed by:** Marie V. | IT Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2026 **What do you like best about EV Reach?** What I really like, and what stands out most, is how easy it is to use. I can review the log without the user having to stop working, which makes a big difference. I also appreciate the automation: it executes complex tasks, and the speed at which it pulls real-time data is impressive. **What do you dislike about EV Reach?** They need to improve certain parts of the interface. At times it feels overwhelming, mainly because there are so many features packed in at once. **What problems is EV Reach solving and how is that benefiting you?** I’ve been using remote support tools for a while now, and they usually just limit me to staring at the screen. With EV Reach, though, everything has been beneficial thanks to how seamlessly it operates. It reduces incident response time, transforms support into a quiet information management system, and helps eliminate bottlenecks. It’s amazing, and I hope it stays that way. ### 4. Ticketing tool EasyVista **Rating:** 3.5/5.0 stars **Reviewed by:** Pablo C. | Soporte IT, Enterprise (> 1000 emp.) **Reviewed Date:** September 09, 2025 **What do you like best about EV Reach?** I am from the IT area and what I have liked the most about this tool is how intuitive the visualization of the ticket queue by user group is and the tasks assigned to me. **What do you dislike about EV Reach?** This year we have experienced issues with slowness and at times it has remained somewhat slow. It has been reported to support and resolved promptly. **What problems is EV Reach solving and how is that benefiting you?** Well, for the moment it fulfills the functions we had planned. We use this tool to carry out export processes (among other things) and it is quite useful. ### 5. Saves Hours with Smooth, Automated Cache Management **Rating:** 4.0/5.0 stars **Reviewed by:** Maria B. | System Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** March 24, 2026 **What do you like best about EV Reach?** The key point of this tool, which I had completely forgotten about, is that you have to clear the cache manually. This automation is extremely useful because it saves me hours of work. In addition, how smoothly it’s managed makes the user experience very pleasant. **What do you dislike about EV Reach?** It takes quite a long time to learn how to navigate the interface, and that’s really the only downside for me. **What problems is EV Reach solving and how is that benefiting you?** The biggest benefit is the ability to carry out both proactive and reactive maintenance in a non-intrusive manner, which has helped raise user satisfaction levels. ### 6. Quick Remote Administration with Simple Interface **Rating:** 5.0/5.0 stars **Reviewed by:** Dennis K. | IT-Spezialist, Mid-Market (51-1000 emp.) **Reviewed Date:** November 04, 2025 **What do you like best about EV Reach?** I like EV Reach because it offers an easy-to-use and self-explanatory user interface that shows everything at a glance. The pricing is very attractive, and the application's performance is very good. Additionally, I find the remote functionalities for connecting to the client, remote CMD, and the remote task manager particularly helpful for the easy management of our computers. **What do you dislike about EV Reach?** Interfaces for software distribution could be integrated **What problems is EV Reach solving and how is that benefiting you?** I use EV Reach for easy management of computers, especially for remote functions like connecting, Remote CMD, and Remote Task Manager. ### 7. Empowering Secure Remote IT Management in Banking Environments **Rating:** 4.0/5.0 stars **Reviewed by:** Akeel E. | System Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** September 02, 2025 **What do you like best about EV Reach?** Remote Desktop and Access with EVReach Client. Secure and unattended remote session with multi-monitor support allows our IT Department to troublehshoot our workstations. Automation and Scripting: We deploy our core banking software to all 100+ workstations with EVReach bulit-in tools fo automating routing tasks like software deployment, patch managment and reducing manual effort. Integration and Security: Deep AD Integration for device discovery is convinient for our organization. As a onboarding task, we unload EZReach for all workstations. **What do you dislike about EV Reach?** Some users report occasional shortcomings in automation reliability and user interface intuitiveness, potentially requiring a learning curve for new admins. Pricing can be higher for smaller setups, though it's justified for enterprise features in banking. **What problems is EV Reach solving and how is that benefiting you?** EVReach Agent versioning mismatch and updating agent task failing. Now, I know where you may be thinking. "That is an internal organization problem and most likely caused by a misconfiguration on our EVReach Server". If so, please feel free to reach back out to automate the Agent update to the organization. ### 8. Valuable for Remote Support, But Needs Interface Improvement **Rating:** 2.5/5.0 stars **Reviewed by:** Ralph B. | Director Of IT, Mid-Market (51-1000 emp.) **Reviewed Date:** January 08, 2026 **What do you like best about EV Reach?** I like that EV Reach works on demand whenever the user has an issue. I appreciate the ability to see firsthand the issue the user is having so it can be resolved in a timely manner. I also value the remote access to a device to troubleshoot and correct an issue. **What do you dislike about EV Reach?** I find the interface clunky and hard to use. It's hard to set up and configure, and then sometimes fails on connection. TeamViewer is more straightforward in this regard. The initial setup was difficult, and we needed an MSP for the initial install. **What problems is EV Reach solving and how is that benefiting you?** I use EV Reach for remote user interaction, helping me quickly see and resolve user issues. It works on demand whenever there's a problem, which is really convenient. ### 9. Effective Remote Control with Minor Support Time Zone Challenge **Rating:** 5.0/5.0 stars **Reviewed by:** Stephen M. **Reviewed Date:** November 06, 2025 **What do you like best about EV Reach?** I love how EV Reach allows us to effectively connect with students and staff who are constantly moving around the campus, providing a seamless way to stay connected. The capability to remotely control external computers is particularly impressive, as it's achieved by the simple process of users clicking on an external link and entering a code. This feature significantly helps in resolving external issues faced by our parent community, who often lack the IT skills required to navigate our portals. It empowers us to see what they are seeing, thereby simplifying troubleshooting and providing a much-needed bridge for effective communication and assistance. Additionally, setting up EV Reach has been straightforward and hassle-free. Installing it on a server and installing the clients was smooth, and everything has been working well since. The experience has been fantastic overall, leading me to give it an enthusiastic 10 out of 10 rating. **What do you dislike about EV Reach?** I have an issue with the support for EV Reach, which operates in US time zones. This creates a significant time barrier for us based in Australia, making it difficult to get timely assistance. **What problems is EV Reach solving and how is that benefiting you?** I use EV Reach to easily connect with students and staff around campus and remotely control external computers, solving issues for those with limited IT skills. ### 10. Reliable Remote Support with Superb Network Deployment Capabilities **Rating:** 4.5/5.0 stars **Reviewed by:** Matthew R. **Reviewed Date:** October 31, 2025 **What do you like best about EV Reach?** I truly appreciate how EV Reach simplifies and enhances my work by providing an efficient way to deploy software and scripts across both large and small networks. This capability greatly assists in managing our technology infrastructure without the need for physical presence, as I can provide remote support, interact with users' desktops, and resolve issues all from one platform. This remote support feature has saved me significant time and effort by eliminating the need to visit each user's desk physically. The setup process was also a breeze, being super straightforward, which allowed me to integrate it smoothly into our environment despite some minor challenges with script deployment. Moreover, the wide array of functionalities that EV Reach offers is impressive; I use almost every feature available, such as verifying user login sessions with the power function and utilizing the scripting function for tackling desktop issues. It seamlessly allows me to deploy software as MSI, MSIX, or EXE files effectively. Additionally, EV Reach complements Active Directory management splendidly, amplifying its capabilities for managing users and workstations significantly. Overall, the software serves as an indispensable tool in my tech stack, enhancing productivity and operational ease immensely. Also, my willingness to repurchase and my strong recommendation rating reflect my satisfaction and trust in EV Reach's unique benefits. **What do you dislike about EV Reach?** I found challenges in the deployment of scripts and ensuring they integrate correctly within the environment. Additionally, I experienced difficulties in renewing the contract, as our attempts to repurchase EV Reach were met with a lack of response from their team. This created uncertainty and frustration in the process. Furthermore, there are unresolved questions regarding how our network interacts with the software, which necessitates technical discussions with engineers. This indicates a need for more comprehensive support or clearer documentation to address network integration concerns. **What problems is EV Reach solving and how is that benefiting you?** I use EV Reach to deploy software and scripts across networks efficiently, saving time by providing remote support and eliminating the need to physically visit each user's desk. ### 11. Seamless Remote Support with Room for Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Clifford H. | IT Support Specialist **Reviewed Date:** January 08, 2026 **What do you like best about EV Reach?** I like the seamless device transitions and the easy-to-use interface. It helps me assist my customers more quickly, and I don't have to fumble around with the tool. **What do you dislike about EV Reach?** I would love to be able to manage print properties remotely. I cannot even open and see printer properties via remote device management. One of the integrated things we do often is sending files between computers with SMB, it would be nice if this was built-in to the interface like clipboard access. **What problems is EV Reach solving and how is that benefiting you?** I use EV Reach for tech support, solving remote support and device management challenges. Its seamless device transitions and easy interface help me support customers quickly without fumbling. ### 12. Management of positions, taking control, daily corrections. **Rating:** 4.5/5.0 stars **Reviewed by:** christophe c. | Administrateur systèmes et réseaux, Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2025 **What do you like best about EV Reach?** The solution allows for an efficient unification of Active Directory services, both for users and machines, while facilitating the management of workstations. Problem resolution is greatly facilitated by the ability to inject scripts and distribute software remotely. The control is quick and powerful. I consult my Active Directory with EvReach daily. **What do you dislike about EV Reach?** I have several domain controllers and I find that DNS resolution is sometimes unpredictable. **What problems is EV Reach solving and how is that benefiting you?** Updating certain software, issues with GPO or Intune policies, Windows updates. The powerful remote control saves me from traveling. ### 13. Kevin's Review of Goverland **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** July 26, 2022 **What do you like best about EV Reach?** It is amazing. I can remote to PC's by host name or IP address but the best part is you can actually remote to the PC and run commands in the command line without the user knowing (without disturbing the user) I use it to run commands, check who is logged into the PC, get network information and more!" There is also a live call option that is built into goverland so you can actually call or chat with the user! **What do you dislike about EV Reach?** Nothing I think your product is amazing it has assisted me with maximizing my productivity as a tier 2 technician at the largest credit union in my state! **What problems is EV Reach solving and how is that benefiting you?** Our problem is an IP address issue which is not related to the goverland client but its a DNS issue on our end DHCP problem ### 14. EV Reach is easy to use and has many great features. **Rating:** 5.0/5.0 stars **Reviewed by:** Adam G. | IT Support Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** September 02, 2025 **What do you like best about EV Reach?** I like that I can add printers and software without having to be logged into the machine. I also like the RemoteCMD function. It is easy to sue and navigate and simple to administrate. We use it every day for our IT support and it has been a game changer for us. **What do you dislike about EV Reach?** Sometimes it will not allow me to copy and paste into the session. **What problems is EV Reach solving and how is that benefiting you?** EV Reach helps us solve the main issue of remote support. With EV Reach we can remotely add printers and install software. We can also remote into the device and troubleshoot and resolve issues. Most times we are able to resolve the issues without having to physically be at the device which makes our department more efficient and effective. ### 15. Effortless Diagnostics and Seamless System Fixes **Rating:** 4.5/5.0 stars **Reviewed by:** Jean B. | IT support Techinician, Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2025 **What do you like best about EV Reach?** What I appreciate most is the capability to run diagnostics and implement system-level fixes without disrupting the user experience. This kind of background management is crucial for meeting SLAs and speeding up MTTR, allowing complex issues to be resolved on the first contact. **What do you dislike about EV Reach?** One aspect I dislike is that to achieve truly comprehensive proactive monitoring and management—a complete RMM solution—you need to integrate additional EasyVista modules. EV Reach is mainly focused on resolution and access features, rather than offering full continuous monitoring capabilities on its own. **What problems is EV Reach solving and how is that benefiting you?** Thanks to Ev Reach, there is now a robust and cost-effective support solution that enables technicians to resolve more issues efficiently. This leads to improved user satisfaction, as support is delivered more quickly and with less disruption. ### 16. Great Remote Task Manager Viewing and Easy Printer Management **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** March 02, 2026 **What do you like best about EV Reach?** Remote task manager viewing without having to bother the end user and being able to view/add printers as well is great. **What do you dislike about EV Reach?** It would be nice to remotely access the computers when they are online even if they are off of our local network as you can with other remote access software. **What problems is EV Reach solving and how is that benefiting you?** Remote access of company devices as well as being able to view password expiry times is nice. ### 17. The worst remote support software I've ever used. **Rating:** 0.0/5.0 stars **Reviewed by:** Nate S. | System Analyst III, Mid-Market (51-1000 emp.) **Reviewed Date:** January 08, 2026 **What do you like best about EV Reach?** Nothing. I absolutely HATE EV Reach. I've been in IT 22 years and have used multiple remote access systems. This is by far the worst one I have ever used. **What do you dislike about EV Reach?** Everything. The UI is terrible. The UX is terrible. The entire system is clunky and slow. **What problems is EV Reach solving and how is that benefiting you?** Remote access, but it fails terribly at it. ### 18. Effortless EV Management with EV Reach **Rating:** 5.0/5.0 stars **Reviewed by:** Junior Jose G. | Manager of Engineering, Enterprise (> 1000 emp.) **Reviewed Date:** March 20, 2025 **What do you like best about EV Reach?** I really like how EV Reach combines an intuitive interface, remote management, and automation capabilities. **What do you dislike about EV Reach?** While it’s currently a Windows desktop tool, I believe it would be significantly more powerful as an on‑premises web application. That would simplify multi‑user management and streamline network security configurations. **What problems is EV Reach solving and how is that benefiting you?** EV Reach addresses some of the most time-consuming aspects of IT support by enabling seamless remote access and background system management. Whether users are on-site or working remotely, I can quickly resolve issues without interrupting their workflow or traveling to their location. What really sets it apart is its ability to automate common administrative tasks like software installations, updates, and system checks. This not only minimizes repetitive work but also helps maintain consistency and reliability across our environment. As a result, we’ve seen a noticeable improvement in support response times, operational efficiency, and overall user satisfaction. ### 19. Goverlan Reach is AWESOME!! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Enterprise (> 1000 emp.) **Reviewed Date:** December 17, 2024 **What do you like best about EV Reach?** I love the ability to view everything going on behind the scenes of a computer **What do you dislike about EV Reach?** The remote desktop capability could be easier to use. **What problems is EV Reach solving and how is that benefiting you?** Everything is in one place and you can easily tell if a computer is logged on and connected to AD as well as which user is logged in and what OU the computer is in. ### 20. Excellence in a Application **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** March 18, 2025 **What do you like best about EV Reach?** EV Reach is an all-in-one program. The application provides excellent coverage with a list of features which any user can take advantage of to provide excellent service. The installation of the program is seamless and very easy. The Customer Support provided by the EV team is unmatched and allows for users to freely connect with them to solve problems and any issues faced. EV Reach is part of my daily used programs for remotely connecting to end user computers, as the program integrated into the internal network with ease. I am able to navigate the internal active directory, resetting passwords and more. **What do you dislike about EV Reach?** The only issue that I am having with EV Reach is when the systems are older, there proves to be problematic to connect. **What problems is EV Reach solving and how is that benefiting you?** EV Reach allows myself and my entire team the ability to provide remote assistance to systems all over the globe. It creates a cost saving benefit because the team doesn't have to travel to provide support to specific issues and problems encountered by the business. ### 21. EV Reach **Rating:** 4.5/5.0 stars **Reviewed by:** Zahid A. | Senior Network Security Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 12, 2024 **What do you like best about EV Reach?** I am using this product since 15 years, GoverLan is the simple , easy to use, multitasking **What do you dislike about EV Reach?** It should include patch management. EV is best in asset discovery and managing services **What problems is EV Reach solving and how is that benefiting you?** Easy to support end users, take control on lots of services at LAN. ### 22. Comprehensive tools for implementation **Rating:** 4.0/5.0 stars **Reviewed by:** Nabih U. | Systems Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** October 07, 2025 **What do you like best about EV Reach?** I love the easy device visibility, it's become a great tool for everyone. It allows me to access our employees' computers and offers various valuable features. It makes device management much easier, it's fantastic to have different user levels. **What do you dislike about EV Reach?** It would be really useful if there were a connector available between the two products. I also wish there were more pre-built packages to choose from. Occasionally, the machines do not register as expected. Additionally, I would like to have an option to hide groups. **What problems is EV Reach solving and how is that benefiting you?** This tool has significantly cut down the time and effort needed, making it very simple to automatically update specific applications. It has assisted me several times when working with users, and it also supports administrators in resolving issues for end users. ### 23. Easy Remote Assistance For IT **Rating:** 5.0/5.0 stars **Reviewed by:** Tim H. | IT Support Technician, Mid-Market (51-1000 emp.) **Reviewed Date:** July 12, 2018 **What do you like best about EV Reach?** It allows me to remotely assist end users in an easy manner while allow profiding helpful information about workstations. **What do you dislike about EV Reach?** Nothing so far. It has helped me grow significantly as a new IT technician. **Recommendations to others considering EV Reach:** Try it out and don't be afraid to poke around into the various corners as there is lots of functionality that isn't easy to see right away. **What problems is EV Reach solving and how is that benefiting you?** Remoting into computers for support, getting valuable program, printer and system information. ### 24. The perfect all in one remote managing tool **Rating:** 4.5/5.0 stars **Reviewed by:** Efraim W. | System Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** July 12, 2023 **What do you like best about EV Reach?** Integration with AD and even with LAPS. Handy tools and scripts to deploy. Easy to manage and install programs. Usefull controls on the remote control. Automation works well. **What do you dislike about EV Reach?** Missing 3rd party patching built-in. I know I can do it manually, but I need something that does patching automatically. **What problems is EV Reach solving and how is that benefiting you?** All sorts of technical support for endpoints. Interactive and non-interactive fixes or program installs. Running commands or pushing/getting files silently without interrupting the user. ### 25. It has many capabilities, is very reliable and intuitive to work with **Rating:** 4.0/5.0 stars **Reviewed by:** Kevin L. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 26, 2025 **What do you like best about EV Reach?** I appreciated how smooth and quick the onboarding process was, as it didn't disrupt the staff's workflow at all. I also really like how seamlessly all the software applications are integrated, making the system very easy to use. What stands out to me most about EV Reach is the convenience of being able to manage everything from a single location. **What do you dislike about EV Reach?** It would be nice if the remote access tool would ask the user for permission to connect. It would also be nice if it were a little more reliable so we can make sure we use it regularly. **What problems is EV Reach solving and how is that benefiting you?** This tool provides me with very fast and stable connections to remote computers. I find the remote control feature especially useful. The workflows are also easy to use. ### 26. As a long time user, I am a big fan of EV Reach. **Rating:** 4.5/5.0 stars **Reviewed by:** Nelson H. | Telecommunications Support Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** January 08, 2026 **What do you like best about EV Reach?** The remote desktop support is by far the easiest I have used **What do you dislike about EV Reach?** We have experienced problems when deploying software remotely with systems not installing the software correctly. **What problems is EV Reach solving and how is that benefiting you?** remote desktop support. software deployment. patch management. ### 27. Still the best remote support software I've ever used **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Mid-Market (51-1000 emp.) **Reviewed Date:** February 15, 2022 **What do you like best about EV Reach?** The software keeps getting better and better, no regrets. **What do you dislike about EV Reach?** Maybe update the interface a but ro match the new Windows 11 design language. **Recommendations to others considering EV Reach:** Very highly recommended. **What problems is EV Reach solving and how is that benefiting you?** Troubleshoot user issues remotely without having to their location. ### 28. Long time user... for a reason **Rating:** 4.5/5.0 stars **Reviewed by:** Pete D. | Network Analyst / System Administrator, Enterprise (> 1000 emp.) **Reviewed Date:** February 04, 2025 **What do you like best about EV Reach?** I have used EV Reach (formerly Goverlan) since 2015; a decade. To me it is a must have for our ability to service clients on our network. Remoting, monitor, installing, adding printers, and much more. It just makes everything easier. A must have in any network. **What do you dislike about EV Reach?** Current documentation on the system, features, and customization. Everyone hates doing boring documentation, but if you are going to make the best software, its not better without good documentation. **What problems is EV Reach solving and how is that benefiting you?** Remote access and computer managment ### 29. Easy Navigation and Accessibility, but Compatibility and Setup Need Work **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Enterprise (> 1000 emp.) **Reviewed Date:** January 13, 2026 **What do you like best about EV Reach?** Accessibility and ease of navigation. Works great with Active Directory. **What do you dislike about EV Reach?** Compatibility and setup when switching to an Entra only environment requires a lot of front-end setup ahead of time. **What problems is EV Reach solving and how is that benefiting you?** Able to access a device without the device being attended by another employee. ### 30. Remote Access Made Easy and Reliable **Rating:** 5.0/5.0 stars **Reviewed by:** Gabriela F. | Technical Support Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2025 **What do you like best about EV Reach?** Remote access is very useful. It connects quickly too **What do you dislike about EV Reach?** It doesn't have the feature to record features and put into zendesk **What problems is EV Reach solving and how is that benefiting you?** It allows me to see the user's problem and get to a solution more quickly at work ### 31. very good application for remote support and installation and remove application for backed **Rating:** 4.5/5.0 stars **Reviewed by:** Suraj R. | it, Mid-Market (51-1000 emp.) **Reviewed Date:** January 15, 2026 **What do you like best about EV Reach?** automation is very good installation and remove application very quickly access this application . mostly activity done by remotely minimum timeline. **What do you dislike about EV Reach?** some time to access is slow if load heavy then hang **What problems is EV Reach solving and how is that benefiting you?** problem is solved remotely and accessing fast ### 32. Effortless Access Makes EVReach Stand Out **Rating:** 5.0/5.0 stars **Reviewed by:** Lawrence S. | IT Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** October 23, 2025 **What do you like best about EV Reach?** Ease of access to EV Reach for Operations **What do you dislike about EV Reach?** Nothing to dislike as its one of the best tool in the market I could find **What problems is EV Reach solving and how is that benefiting you?** It solves our daily operations tasks to take the system remotely, broadcasting messages and software or drivers installation ### 33. EV Reach is handy tool for IT Admins **Rating:** 4.5/5.0 stars **Reviewed by:** Zahid Ali S. | Head Of IT Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** September 02, 2025 **What do you like best about EV Reach?** EV Reach Latest version is more optimized, stable and easy to use. Integration with AD is very useful **What do you dislike about EV Reach?** Licenses are bit costly, EV Reach is very strict with their license policy. **What problems is EV Reach solving and how is that benefiting you?** due to the large geographical area, it was required to assist the end users in a secure and reliable manner, we choose ev reach previously known as Goverlan. we are using this product since many years ### 34. Maybe one of the best remote support software **Rating:** 5.0/5.0 stars **Reviewed by:** Avyerinos K. | System Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** January 21, 2022 **What do you like best about EV Reach?** About automation, information of the computer and the remote assistant. **What do you dislike about EV Reach?** Using for three years now, I can't say that I don't like it. **What problems is EV Reach solving and how is that benefiting you?** Group Policies, getting reports and remote configuration without to annoying the user. ### 35. Easy to use endpoint management software **Rating:** 3.0/5.0 stars **Reviewed by:** Eric M. | IT Specialist/Network Admin, Enterprise (> 1000 emp.) **Reviewed Date:** November 10, 2022 **What do you like best about EV Reach?** They've steadily added improvements and created better knowledge base articles. **What do you dislike about EV Reach?** Still think the purchase by another company can be problematic, they are pushing their other solutions more and not focused on the Reach product. **What problems is EV Reach solving and how is that benefiting you?** We have multiple computer labs and classrooms with computers that aren't part of Active Directory. We need an easy way to manage them using local group policy and remote desktop. ### 36. Great Product! **Rating:** 5.0/5.0 stars **Reviewed by:** James L. | Senior Business Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** October 30, 2025 **What do you like best about EV Reach?** Ease of use and quick integration! Great tool! **What do you dislike about EV Reach?** Better integration with O365 and Azure would be awesome! **What problems is EV Reach solving and how is that benefiting you?** Makes it easy to provide user support and make quick adjustments to AD objects. ### 37. Could be better **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 12, 2018 **What do you like best about EV Reach?** Remote capabilities, can push software, report on machine setting **What do you dislike about EV Reach?** Sometimes the reach server crashes and does not get logon events and crashed which causes us to not be able to tell what user is logged into what workstation. Difficult to get support and sometimes the application completely crashes and losses connection to it's databases. The app losing connection to the DB(s) has been going on for a few years and support doesn't seem to have a clue of the cause or how to fix it. **Recommendations to others considering EV Reach:** Keep improving **What problems is EV Reach solving and how is that benefiting you?** Pushing software, remote access, broad config changes ### 38. A game changer for our IT Staff **Rating:** 4.5/5.0 stars **Reviewed by:** Luis F. | Server And virtual manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 02, 2025 **What do you like best about EV Reach?** I like how easy it was to get onboarded. The technical staff is very knowledgeable and quick to respond. **What do you dislike about EV Reach?** I think not having web-based interface for multi-user access is a downside of EV Reach. **What problems is EV Reach solving and how is that benefiting you?** It helped me sovle the issue with remote IT support accross many devices. The advance remote control and endpoint management is great. ### 39. governlan is a remote connecting tool for desktops **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) **Reviewed Date:** October 19, 2021 **What do you like best about EV Reach?** aesy to install and uninstall especially with the new sec 530 requirements **What do you dislike about EV Reach?** new sec530 requirements include high security and need to update or remove the softwares **What problems is EV Reach solving and how is that benefiting you?** to remote into the desktop to install the applications and to troubleshoot the issues ### 40. Excellent Product andadapting new features **Rating:** 5.0/5.0 stars **Reviewed by:** Joey D. | Desktop Support Tech II, Enterprise (> 1000 emp.) **Reviewed Date:** March 25, 2025 **What do you like best about EV Reach?** I like how well it integrates with AD to provide onsite and remote troubleshooting for IT issues. It integrates with Microsoft and Windows LAPS which is great for troubleshooting issues where a machine is off the internal network and may only have internet access. **What do you dislike about EV Reach?** I'd like for there to be an option to try and correct stale IP addresses, maybe the EV clients on the remote machines could check in with a central sever on an IP address change. It seems currently to go off DNS which has issues in our large environment. **What problems is EV Reach solving and how is that benefiting you?** It cuts down on travel cost and/or cost of shipping equipment back and forth to be fixed. I also use it to push software and run tasks in the background on machines to fix issues without interrupting the user. ### 41. Excellent product **Rating:** 5.0/5.0 stars **Reviewed by:** Umberto M. | IT technician, Enterprise (> 1000 emp.) **Reviewed Date:** July 25, 2024 **What do you like best about EV Reach?** The ability to send messages to multiple computers. Have chat with users. **What do you dislike about EV Reach?** Automatic processes sometimes don’t take data from updated PCs. **What problems is EV Reach solving and how is that benefiting you?** 60 / 5.000 Check the PCs are turned off and be able to carry out process automation ### 42. It is definitely a tool we use daily and without which we could not operate at 100% **Rating:** 5.0/5.0 stars **Reviewed by:** Prasenjit G. | IT Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 20, 2025 **What do you like best about EV Reach?** Deployment si simple, with options to deploy via domain, policy, or pre-shared link distribution. Customer support contacted me fairly quickly when I needed to troubleshoot an issue. EV Reach offers a cost-effective, easy-to-use, and reliable remote access platform. **What do you dislike about EV Reach?** EV Reach doesn't need to display all screens upon connection. There's a brief delay with no visible activity once the agent is installed. Users may think nothing is happening, but it eventually loads. **What problems is EV Reach solving and how is that benefiting you?** One of EV Reach's best features is its price, I don't think any current product can beat it. It's also easy to use and manage. As an administrator, it's very simple for me to start a remote session, and it's also very easy for the person I'm supporting to join. ### 43. EV Reach best tool for remote **Rating:** 5.0/5.0 stars **Reviewed by:** Uri M. | Global Senior Product IT Connectivity Leader, Mid-Market (51-1000 emp.) **Reviewed Date:** February 05, 2025 **What do you like best about EV Reach?** What I like most about the product 1. Very easy to install on computers 2. Using the tool is really easy and secure 3. The additional features that the tool has give me the ability to see in real-time if there is a problem with the computer I can see the status of the CPU, Hard drive, Network, process running, and more... 4. Ease of Implementation we are using it very frequently with our external Customers **What do you dislike about EV Reach?** One thing that i don't like is the product doesn't support yet on SAML in Azure for SSO **What problems is EV Reach solving and how is that benefiting you?** it resolving time when connecting to a site, as we are working with hospitals, we need to have a very fast access and very secure to be able to connect and still be secured. ### 44. easy to manage, many solutions for end users **Rating:** 4.5/5.0 stars **Reviewed by:** giulio z. | ict administrator, Enterprise (> 1000 emp.) **Reviewed Date:** July 25, 2024 **What do you like best about EV Reach?** it's easy to manage and it has many solution to talk with end users **What do you dislike about EV Reach?** in this months i have not problems, i'm happy to use it **What problems is EV Reach solving and how is that benefiting you?** Fast connection to PCs for assistance and massive installation of software and updates ### 45. Must have for all business/school use **Rating:** 5.0/5.0 stars **Reviewed by:** Steven O. | IT Admin, Enterprise (> 1000 emp.) **Reviewed Date:** December 10, 2024 **What do you like best about EV Reach?** - Quick remote and reliable sessions - Easy configuration and install - Multiple functionalities to lock a remote user out to file transfers **What do you dislike about EV Reach?** - Wake on lan is a struggle to set up - Doesnt always update IP of Wifi devices and keeps old IP configurations. Restarts dont help - Ghost admin mode is doable but at times a hassle to set up **What problems is EV Reach solving and how is that benefiting you?** They solve to resolve business/school tickets in a timely manner when you do not have to take a physical trip to the job site. The reliable connections is what helps the service be useful. Wake on Lan feature is an option but is unreliable when it comes to initial configuration. ### 46. Good expirience **Rating:** 4.0/5.0 stars **Reviewed by:** Pasquino P. | It technician, Enterprise (> 1000 emp.) **Reviewed Date:** July 24, 2024 **What do you like best about EV Reach?** the scripting configuration is very greate and powerfoul **What do you dislike about EV Reach?** the multi monitor connection will be grate if u have the possibility of scale the different monitor in a specific resolution **What problems is EV Reach solving and how is that benefiting you?** Users support ### 47. Goverlan does what it says it does, and it does it very well **Rating:** 4.5/5.0 stars **Reviewed by:** Daniel G. | Network Analyst II, Enterprise (> 1000 emp.) **Reviewed Date:** July 19, 2022 **What do you like best about EV Reach?** The Goverland Reach server does exactly what it says it does, very quickly and easily allows our Help Desk to support all of our systems remotely, including those off the network. **What do you dislike about EV Reach?** There really isn't much to dislike, it just works, but with that being said, there are a few things concerning the reports automation/software installs that I would do differently, but it still does exactly what it states it will. **What problems is EV Reach solving and how is that benefiting you?** Allows our techs to remote into systems, whether the end user is there or not, allows them to install/uninstall/repair software with very few clicks. It makes our team much more effecient. ### 48. Amazingly Powerfull tool **Rating:** 4.5/5.0 stars **Reviewed by:** alberto1dh R. | IT Systems Admin, Mid-Market (51-1000 emp.) **Reviewed Date:** March 18, 2025 **What do you like best about EV Reach?** The versatility and completeness of what the tool can do makes anyone be an expert in IT **What do you dislike about EV Reach?** needs to address better vulnerability and automation **What problems is EV Reach solving and how is that benefiting you?** trouble calls and user support ### 49. I am implementing the EV Reach **Rating:** 5.0/5.0 stars **Reviewed by:** raul m. | CISO, Enterprise (> 1000 emp.) **Reviewed Date:** March 19, 2025 **What do you like best about EV Reach?** What I like most about EV Reach is its ease of use and its ability to efficiently manage devices on the network. Its intuitive interface and advanced remote control and automation features make IT management much more agile and effective. **What do you dislike about EV Reach?** What I like least about EV Reach is that, on some occasions, the initial setup can be somewhat complex and requires a certain learning curve. Additionally, it would be ideal to improve the response speed in large networks and optimize integration with other management systems. **What problems is EV Reach solving and how is that benefiting you?** One of the problems with EV Reach is that in environments with a large number of devices, synchronization and performance can be affected, which can slow down some operations. However, this also benefits me, as the tool offers centralized management and task automation, which reduces manual workload and improves efficiency in IT administration. ### 50. We rely heavily on EV Reach in our company and use it every day **Rating:** 5.0/5.0 stars **Reviewed by:** Delmar N. | Revenue Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 22, 2025 **What do you like best about EV Reach?** It's the easier program to use, it can be set up in seconds. The best features I find incredible are the screen sharing and remote access, which make it easy to work on projects without having to be present. **What do you dislike about EV Reach?** EV Reach meets all the requirements it offers, I have no performance or speed issues. The only downside is that there are occasional server issues, and in those cases, they are very difficult to resolve remotely. **What problems is EV Reach solving and how is that benefiting you?** It's lightweight, performs well with low latency on poor internet connections, and is affordable. EV Reach builds confidence by guiding users in real time, helping them overcome technical obstacles without stress. ## EV Reach Discussions - [DNS Issues](https://www.g2.com/discussions/dns-issues) - 1 comment, 1 upvote - [Is this just a Remote Desktop Solution or can I also do software deployment?](https://www.g2.com/discussions/product-information-3be546e7-99c4-4a78-844e-cedcf151ac05) - 2 comments, 1 upvote - [Is this product designed to manage corporate internal endpoints or over-the-internet external endpoints?](https://www.g2.com/discussions/product-information-6ece32f2-dddc-410f-b7b1-84ddf1d2c4cc) - 2 comments, 1 upvote - [Is this a Cloud-based solution or self-hosted? Is it secure?](https://www.g2.com/discussions/product-information-792d3484-3b09-481b-988d-e60e155f001c) - 2 comments, 1 upvote - [How is this product priced?](https://www.g2.com/discussions/pricing-information) - 2 comments, 1 upvote - [View EV Reach pricing details and edition comparison](https://www.g2.com/products/ev-reach/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-01+21%3A18%3A28+-0500&secure%5Bsession_id%5D=8f23b1b6-5651-472a-9c94-b4a5d26f72c0&secure%5Btoken%5D=3cf62ee30a0189c0f54efc77798b11a57da93fccd371925b3fb782ffa0a3b1b6&format=llm_user) ## EV Reach Integrations - [ActiveDirectory Domain Controller for Windows 2016](https://www.g2.com/products/activedirectory-domain-controller-for-windows-2016/reviews) - [Azure Active Directory Domain Services](https://www.g2.com/products/azure-active-directory-domain-services/reviews) - [EasyVista Service Manager](https://www.g2.com/products/easyvista-service-manager/reviews) ## EV Reach Features **Administration** - Screen Sharing - File Sharing - Session Recording - Unattended Remote Access - Multi - Session Handling - Multi-Monitor Support **Analysis** - Threat Detection **Maintenance** - Remote Reboot - Remote Printing **Platform** - Unified Communications Platform - Remote Access - ITIL Policy Compliance - Asset Tracking **Communication ** - Text Chat - VoIP - Video Conference Call - Screen Annotations **Security** - Endpoint Protection - Patch Management - Service Management - Workflow Management **Security** - Data Encryption - Compliance **Device Support** - Mobile Device Access - Multi-Platform Support - Cross-Platform **Agentic AI - Enterprise IT Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Performance** - Reporting **Administration** - Usage Information - Integrations - Diagnostics - Session Recording - Session Transfer - Unattended Access - File Sharing **Platform** - Cross-Platform Access - Mobile Device Access - Applications Management - Remote Device Control **Security** - Remote Wipe - Device Management - Device Enrollment ## Top EV Reach Alternatives - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - 4.5/5.0 (3,864 reviews) - [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) - 4.7/5.0 (383 reviews) - [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) - 4.7/5.0 (476 reviews)