Zoho Assist Reviews & Product Details

Simple interface and very fast. The remote connection has all the tools you can need and more even the free version! Very fast and smooth connection and the mobile app support works great as well! Unattended access is very to be integrated and implemented for the customer as well as the technician. I use it almost every day and is my remote connection tool for business as well as personal use. Review collected by and hosted on G2.com.

I would love to see some more control in the permission for technicians and groups, something that I recently needed to implement. Review collected by and hosted on G2.com.

The setup and fact that its usable on every single OS out there there is amazing. One click deployment are also nice. Since I manage couple of companies i use it almost on daily basis. Customer support is also helpful and very quick to respond to my needs. The number of features even in basic plans are amazing and the ease of integration towards the clients is pretty much one click to go. Review collected by and hosted on G2.com.

Some things like departments and labels are behing paywall which makes no sense at all since its only used for filtering. Review collected by and hosted on G2.com.

The best feature of Zoho Assist is that it just... WORKS!

It's not easy to find a corporate application you need to deploy to tens of thousand of computers, on three different platforms, on many different countries, on a great variety of networks (offices, customers, public, homes), operated by hundreds of IT team members and... it just WORKS!

Really: no deployment issues, no recurrent problems, no connection errors, no platform incompatibilities.

It has a lot of good features, but this one wins hands down. Review collected by and hosted on G2.com.

It's really difficult for me to report about issues or problems on Zoho Assist, as we setup an internal support channel to help our IT team deal with Zoho problems, and the channel remains mostly silent, because the app just works. Review collected by and hosted on G2.com.

I have been using ZOHO assist for over 3 years. It provides me with one local machine resource to connect to 4 companies and 24 machines.

My brief interaction with support 2years ago was very brief and satisfied my needs. Review collected by and hosted on G2.com.

I have not had any negative interaction with anything related to ZOHO. Review collected by and hosted on G2.com.

Zoho Assist is the best tool out there for IT Technicians. Not only does it come with tools prepared during a session, but it also allows for reporting as well. Plus, with the option to record, it works great as a tool for techs to look back on to see how a solution was made for a customer. This tool enhances my team's ability to help our users across the nation. Customer support is always helpful and quick. Anytime we haven't been able to find a solution within the software, the dedicated team lets us know our next steps for a satisfactory resolution. And the pricing is incredible. Leadership was happy with the budget cost, and I was able to help save the company money. Review collected by and hosted on G2.com.

Honestly, I dont have anything I dislike about Zoho Assist. Even the Unattended Access takes a couple of seconds for loading screens, where other companies can take minutes. In fact, its why we switched. Review collected by and hosted on G2.com.

Great remote management software. I have used both the free and paid version of this software and have had very few issues. Install is quick and easy and support was even able to extend my original trial for an extra week to test a few additional features. I use this product multiple times a week and have found it to be a crutial tool in our IT environment! Review collected by and hosted on G2.com.

I have had a couple times where the device shows offline and requires a reboot to make the device accessible. Review collected by and hosted on G2.com.

Configurations in sight. Options in menus at hand without having to continuously enter submenus. Intuitive use despite being as deep as one desires. On some occasions, the remote keyboard configuration has failed me, but it has been occasional and, in general, it has always facilitated my work without errors or setbacks. Review collected by and hosted on G2.com.

On some occasions, the selection of uppercase/lowercase remotely has worked in reverse for me. Review collected by and hosted on G2.com.

The flexibility of Zoho's suite is fantastic, the price-point makes the Zoho One suite a no-brainer when compared with competitor tools. I love the Zoho Deluge programming language which essentially means if a function is not available in the GUI, it can be built using custom functions. Review collected by and hosted on G2.com.

Zoho's support can be a little hit and miss. We are very fortunate to work closely with a Zoho partner, Ardento who have in-house Zoho specialists. Review collected by and hosted on G2.com.

I have been using Zoho Assist for some time now, and I must say that this product has significantly improved my ability to provide remote IT support. What I like most about Zoho Assist is its user-friendly interface and robust features that make it easier to resolve technical issues, even remotely. Review collected by and hosted on G2.com.

For small businesses or freelancers, the cost of subscriptions can seem high compared to some free or less expensive alternatives. This can be a barrier for organizations with limited budgets. Review collected by and hosted on G2.com.

I have been using Zoho Assist for more than 5 years. I work for a small public library system with 4 branches and I am the only "tech" person, so if something goes wrong at another location I have to be able to remote into that computer.

I have never had a time where Zoho Assist was down or unavailable when I needed it. Over the past 5 years I have only had to contact Zoho Assist support twice, and both issues were resolved in a timely manner. The most recent support ticket was an issue with a session between Windows and Ubuntu where SHIFT and CTRL keys were inputting various symbols or spaces. The issue was determined to be caused by using the native Zoho client, and was switched to the web version, which fixed the issue. During this support session with Zoho they were knowledgable about the product and were able to resolve my issue after about 15 minutes.

Zoho Assist support chat was great and I know if I need them again I will be dealing with knowledgeable and capable support specialists. Review collected by and hosted on G2.com.

In over 5 years of using Zoho Assist I have only one things that I wish was better:

Wake on lan doesn't always seem to work. I believe this is due to a combination of a computer setting on the client(s) end as well as various firewalls blocking the WOL signal. Review collected by and hosted on G2.com.