# Zoho Assist Reviews **Vendor:** Zoho **Category:** [Remote Support Software](https://www.g2.com/categories/remote-support) **Average Rating:** 4.7/5.0 **Total Reviews:** 694 ## About Zoho Assist Zoho Assist is a cloud-based remote support and unattended access solution designed to help businesses deliver seamless IT support and manage remote devices effortlessly. Whether you're assisting customers in real time or managing unattended endpoints, Zoho Assist offers a fast, secure, and reliable platform that works across devices and operating systems. With zero setup required on the technician's end and a lightweight client for end users, Zoho Assist makes remote troubleshooting simple and efficient, no complicated configurations, no hassle. ## Zoho Assist Pros & Cons **What users like:** - Users find Zoho Assist to be **extremely user-friendly** , making remote support simple and efficient for everyone involved. (138 reviews) - Users find Zoho Assist's **remote access capabilities** exceptional, noting its ease of setup and reliability for daily use. (96 reviews) - Users value the **fast and user-friendly remote support** offered by Zoho Assist, enhancing their troubleshooting experience. (79 reviews) - Users appreciate the **reliability of Zoho Assist** , enjoying solid features and great connection quality during sessions. (70 reviews) - Users appreciate the **easy setup** of Zoho Assist, making implementation and integration quick and hassle-free. (69 reviews) - Users appreciate the **outstanding remote connection capabilities** of Zoho Assist, enhancing convenience and accessibility while traveling. (65 reviews) - Users value the **easy access** of Zoho Assist, enabling seamless support without installation hassles for clients. (64 reviews) - Setup Ease (55 reviews) - Affordable (53 reviews) - Positive Experience (43 reviews) **What users dislike:** - Users experience **remote access issues** such as slow performance on Android and problematic keyboard functionality during sessions. (30 reviews) - Users find the **feature limitations** of Zoho Assist restrict growth, particularly with advanced options and access controls. (21 reviews) - Users find the interface to be **not user-friendly** , often feeling overwhelmed by its clutter and learning curve. (17 reviews) - Users often face **connection issues** with Zoho Assist, experiencing lag and occasional session drops during use. (16 reviews) - Users find the **pricing to be high** , especially with limitations on features for free versions affecting professionalism. (14 reviews) - Users note that **improvements are needed** in performance during heavy activity and accessibility of options in Zoho Assist. (14 reviews) - Missing Features (13 reviews) - Pricing Issues (12 reviews) - Users experience **slow loading** at times, resulting in screen lag and resource consumption during connections. (12 reviews) - Users experience **slow performance** with Zoho Assist, including lag and unresponsiveness during remote connections. (12 reviews) ## Zoho Assist Reviews ### 1. An easy-to-use tool for managing remote computers **Rating:** 5.0/5.0 stars **Reviewed by:** Sunil B. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2024 **What do you like best about Zoho Assist?** I found Zoho Assist to be a comprehensive and affordable remote access solution. They offer a generous free version (up to five devices), but for an affordable monthly fee, you can add upto 25 devices to your account. This makes Zoho Assist accessible to small businesses and startups without breaking the bank. Zoho Assist primarily runs in the browser, making it accessible and easy to use across different devices. After signing in, you can start accessing other computers from the unattended access screen. Set up is easy: you can generate a link to share with anyone whose computer you want to access, guiding them through a simple process to download and run the application needed for screen sharing and control. Zoho Assist also includes file transfer and chat capabilities. I recommend trying it out to see if it meets your needs. **What do you dislike about Zoho Assist?** Ease of mobile device access is dependent on the security protocols for iOS devices. **What problems is Zoho Assist solving and how is that benefiting you?** Allows me to access client computer without them being present. ### 2. Great service **Rating:** 5.0/5.0 stars **Reviewed by:** Richard K. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 30, 2024 **What do you like best about Zoho Assist?** Zoho Assist has been a great feature for us! It works wonderfully and we haven't encountered any errors. **What do you dislike about Zoho Assist?** So far, there is nothing we dislike. It is easy to use and user friendly. It would be nice if there was a built-in text option. **What problems is Zoho Assist solving and how is that benefiting you?** We are able to troubleshoot our clients issues remotely. ### 3. Covenient and affordable **Rating:** 5.0/5.0 stars **Reviewed by:** Pat C. | Technology Manger, Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2025 **What do you like best about Zoho Assist?** Zoho is easy to use and deploy. My customers have no problem loading the assistant through the generated link. The response time is fast when accessing the customer's desktop. **What do you dislike about Zoho Assist?** I haven't found anything negative to report. **What problems is Zoho Assist solving and how is that benefiting you?** It allows me to access a customer's PC to resolve their issues. ### 4. Helps with assisting remote and out-of-band users **Rating:** 5.0/5.0 stars **Reviewed by:** Terry H. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 12, 2024 **What do you like best about Zoho Assist?** Zoho Assist helps us to assist users who are using a home computer or are otherwise out-of-band. When these users have trouble connecting to internal resources via RDP or VPN, Zoho Assist gives us the ability to troubleshot thier problem quickly and effectviely even though we don't have connectivity to them via conventional means. **What do you dislike about Zoho Assist?** For how we use Zoho Assist, there isn't much to dislike. **What problems is Zoho Assist solving and how is that benefiting you?** When a user is on a non-firm owned machine, it doesn't have the tools installed that allows us to connect to it over the internet. Using Zoho Assist, we can simply send the user a link to get connected and help them troubleshoot any issue they're having. Similarly with firm-owned machine that use VPN, when a user is having VPN trouble, we can still help them using Zoho Assist even though we do not have direct "internal" connectivity to them. ### 5. Functional and Affordable **Rating:** 4.0/5.0 stars **Reviewed by:** Eric H. | Director of Technology Support, Mid-Market (51-1000 emp.) **Reviewed Date:** June 24, 2024 **What do you like best about Zoho Assist?** The ability to answer the UAC prompt when installing software or making system changes on user's computers is by far the most useful aspect of this app. We're unable to do this with Microsoft Quick Assist which led us to Zoho Assist. **What do you dislike about Zoho Assist?** There is some confusion when purchasing regarding unattended control vs. assisted control. I think Zoho needs more clairity on this. Second, we haven't been able to fully understand the client distribution. Each remote session wants to download a temporary app from the web where as we would prefer to deploy the client to all our users' devices. **What problems is Zoho Assist solving and how is that benefiting you?** Being able to install software remotely is the primary usecase for our IT department. The ability to answer the UAC prompt is huge. ### 6. Great choice to save time and money! **Rating:** 5.0/5.0 stars **Reviewed by:** Charles B. | Marketing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2024 **What do you like best about Zoho Assist?** We are a small real estate group who started using Zoho Assist about two years ago. We needed a solution that was easy to implement and use. Our team works remotely on different days of the week and I needed to be able to access their computers securely to assist with any IT issues, software upgrades or troubleshooting. The features offered with Zoho have checked all my boxes for the features we need. It also saves us time and money because I don’t have to travel to different location for simple IT tasks. **What do you dislike about Zoho Assist?** Our use of Zoho Assist isn't as in-depth as most, but for the features we use with the software there really aren't many downfalls. Maybe a better price point for groups with 5 or less users? **What problems is Zoho Assist solving and how is that benefiting you?** Remote IT issues and software troubleshooting. ### 7. Excellent Product **Rating:** 5.0/5.0 stars **Reviewed by:** Satish K. | Head IT, Mid-Market (51-1000 emp.) **Reviewed Date:** January 07, 2025 **What do you like best about Zoho Assist?** I did not experience any issues while using it. After using Anydesk for the last couple of years, I was pleasantly surprised that the quality and performance of this product are excellent at a very affordable price **What do you dislike about Zoho Assist?** No direct phone support for Zoho assist There isnt anything that I can think of, at the moment **What problems is Zoho Assist solving and how is that benefiting you?** Internal Team Support ### 8. Amazing Remote Support Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Eric B. | IT, Mid-Market (51-1000 emp.) **Reviewed Date:** September 03, 2024 **What do you like best about Zoho Assist?** Affordable, incredibly easy to use both for remote support and unattended agents. **What do you dislike about Zoho Assist?** There is very little to dislike. Zoho Assist has done everything we need it to do. My only complaint would be that on the basic plan I am unable to remotely deploy a script. **What problems is Zoho Assist solving and how is that benefiting you?** Roughly 40% of our staff work remotely. Zoho Assist allows my team to provide technical support to those remote staff (or even staff in the same building as the technician) without having to leave their chair. ### 9. Simple, Easy, Powerful **Rating:** 5.0/5.0 stars **Reviewed by:** Nestor M. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 25, 2024 **What do you like best about Zoho Assist?** Easy remote unattended access, I'm able to monitor what computers are left turn on at nights. **What do you dislike about Zoho Assist?** The unattended default view displays the same group and not all computers. **What problems is Zoho Assist solving and how is that benefiting you?** Remote Updates at night, being able to look for computers left powered on at night and shut them down. We have 6 locations with just 3 techs, and being able to connect and solve 95% of the system issues is great. ### 10. Most cost effective solution that works for us **Rating:** 3.5/5.0 stars **Reviewed by:** oscar c. | CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** June 27, 2024 **What do you like best about Zoho Assist?** Best licensing on remoting in with unlimited users. The multi screen feature is nice as well to easily go thorugh multiple monitors. Browser version is great, so don't need to install software to use. Lots of backend it focused functions. **What do you dislike about Zoho Assist?** Not very many options / features compared to other pricer remote software. The overall experience isn't as smooth. Sometimes requires refreshing to unfreeze, get copy/paste to work. No drag/drop. Mobile experience is not that great. **What problems is Zoho Assist solving and how is that benefiting you?** Copy / paste, computers not showing online. Option to enable/disable side popup banner when you first login. All this just creates for better experience, at the core it does what it needs to do which is remote in. ### 11. Good solution **Rating:** 4.5/5.0 stars **Reviewed by:** Vitālijs S. | Business Intelligence Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2024 **What do you like best about Zoho Assist?** Multi platform support both, for technitian and for customer. **What do you dislike about Zoho Assist?** It is easy to use solution from user perspective. It has clear pricing and good integration with companies IT infrastructure. It is easy to deploy solution. **What problems is Zoho Assist solving and how is that benefiting you?** As we have multiple branches and I work mostly remote, it helps me to support our usres, maintain IT infrastructure without adding extra expences for traveling between branches most of the time. ### 12. I love Zoho Assist :) **Rating:** 5.0/5.0 stars **Reviewed by:** Doug D. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 10, 2024 **What do you like best about Zoho Assist?** What is not to like about this product? This remote solution makes it feel like I'm sitting in front of the PC I'm working on, with full control. Once I get connected, I ask my client to walk away while I work. I'm able to reboot the PC and login without assistance, do admin tasks without needing someone to click the anoying secturity dialog boxes and such. We use the AR Assist (LOVE the markup feature) when we send our techs to the data center. It makes it much easier to see the issue rather than someone explaining the issue. There are many other features we haven't tried yet, I'm sure we will enjoy as we continue to discover more uses for the Zoha Assist. **What do you dislike about Zoho Assist?** I honestly can't think of anything I don't like about this project. I'm very satified. **What problems is Zoho Assist solving and how is that benefiting you?** Zoha Assist helps us connect to user PC that are not joined to our domain and trusted. We are able to connect within a minute with full admin rights to help resolve any issue. ### 13. Easy-to-Use and Powerful Remote Assistance Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Jeffrey H. | Systems Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2024 **What do you like best about Zoho Assist?** Ease of use. It's also quick to connect and has powerful admin tools - some of which can run without actually screen-connecting. **What do you dislike about Zoho Assist?** I can't "see" the progress of the connection steps like I can in GoToAssist. It would be nice to see, "user downloaded EXE", "user launched EXE", "waiting for user authorization" or something like that. I have to simply wait on the "waiting to connect" screen until the user does what they need to do to establish the connection. **What problems is Zoho Assist solving and how is that benefiting you?** Being able to assist my users with any computer issues remotely since we are all on hybrid schedules that overlap. It's always beneficial to actually SEE the problem the user is experiencing, especially when many users don't know how to properly describe a technical problem. ### 14. Great product for any IT department **Rating:** 4.0/5.0 stars **Reviewed by:** Sergey P. | Special Projects Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** September 03, 2024 **What do you like best about Zoho Assist?** I like the versatility. I don't need software to use it. This allows me to log into any computer and remote in to a user's station from any browser. **What do you dislike about Zoho Assist?** Occasionally there is some unusual display issues when user's have multiple monitors. But this is rare. **What problems is Zoho Assist solving and how is that benefiting you?** To be able to remote in and see what issues a user has with their computer is a huge time saver. Also we can push out remote commands throught Zoho's command prompt. ### 15. Used Two Other Remote Assistance Programs Before ZOHO Assist **Rating:** 5.0/5.0 stars **Reviewed by:** Ed K. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2024 **What do you like best about Zoho Assist?** We are a bridge club where several club members must access one of two club computers from their home. We had used two different remote access programs over the course of several years. All of us had difficulty accessing the club computers . We finally tried ZOHO Assist and everyone (4 persons) were able to access the club computers with no difficulty. There is absolutely no discussion now of anyone wanting to revert back to one of the two former programs. Also support at ZOHO Assist was excellent - the chat feaature works well and ZOHO even contacted us by phone to discuss our access problems. **What do you dislike about Zoho Assist?** First we are basic users looking for a simple system to use. We are so positive about this software that we cannot suggest any improvements. **What problems is Zoho Assist solving and how is that benefiting you?** Connectivity is so simple and consistent. ### 16. Solid remote support / access tool **Rating:** 4.0/5.0 stars **Reviewed by:** Sterling W. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 21, 2024 **What do you like best about Zoho Assist?** It generally just works when I need it and the client side is browser based so I don't need to install or manage any software. **What do you dislike about Zoho Assist?** In the earlier days, multi monitor support wasn't great. That has been improved significantly, though! **What problems is Zoho Assist solving and how is that benefiting you?** Zoho Assist allows me to access and manage desktops and servers my customers depend upon to run their business. It's a key tool to maintaining a good relationship with those customers and keeping their systems running well. ### 17. 20 years of experience with remote support tech. **Rating:** 4.5/5.0 stars **Reviewed by:** Sylvain L. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 02, 2024 **What do you like best about Zoho Assist?** Wide range on devices compatibility. All my devices and customers on the same platform. No need to switch from one to the other for Android or Linux. **What do you dislike about Zoho Assist?** The user interface is not intuitive, lots of poking around before finding what your looking for. Zoho as no standar for customer contact information amoung its app's so from one to the other some information gets loss on not transferd. **What problems is Zoho Assist solving and how is that benefiting you?** All my devices are on one platform from Linux to Android. All my customers are in one place. ### 18. Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** David T. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 03, 2024 **What do you like best about Zoho Assist?** The ability to remote into computer or Mac to take control and solve my customer's issues. This can be done from anywhere. One of my best customers needed me while in the hospital in August. I was able to help using assist, **What do you dislike about Zoho Assist?** Wish I could remote in on cell phones. There is a huge need there. **What problems is Zoho Assist solving and how is that benefiting you?** Gives me the ability to work from home and work with mutiple customers. ### 19. Very good RMM software for the price! **Rating:** 4.5/5.0 stars **Reviewed by:** Salar E. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2024 **What do you like best about Zoho Assist?** We reviewed many RMM tools before deciding on Zoho Assist for many factors. Good reviews and great pricing were top of the list with a good set of features. Had some issues initially rolling out the RMM tools but support was responsive and was able to get things sorted out quickly for us. Zoho Assist has made it easy for us to meet our clients needs. **What do you dislike about Zoho Assist?** I was never able to get the GPO deployment option to work at our initial client. The software will deploy and the computer will show on the list but remote access doesn't work. Support was quick to assist with the handful of computers but it was something they fixed on their end. **What problems is Zoho Assist solving and how is that benefiting you?** Zoho Assist allows us to remotely access our clients systems to better assist them with their business needs at an affordable price. ### 20. Zoho Assist is an elegant solution **Rating:** 4.5/5.0 stars **Reviewed by:** Gabe T. | Service, Mid-Market (51-1000 emp.) **Reviewed Date:** September 25, 2024 **What do you like best about Zoho Assist?** Intuitive controls, wide range of options, simple interface, works every time, stable connection, installation of agent is fast and easy. Unattended access is a straightforward solution that I have recommended to multiple organizations. **What do you dislike about Zoho Assist?** Billing structure for multiple technicians or users could be simpler / easier / have fewer obligations. **What problems is Zoho Assist solving and how is that benefiting you?** Remote device control over LAN without using VPN ### 21. Confusing user interface but works great once connected. **Rating:** 2.5/5.0 stars **Reviewed by:** Jim P. | Desktop Support Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2024 **What do you like best about Zoho Assist?** Once connected to a user's computer, the remote control functionality works great. It's powerful and reliable. **What do you dislike about Zoho Assist?** I still find the user interface, to connect with a user's computer to provide support services, to be less than clear for me and the user. It's almost as if I'm reading GUI commands in another language. The terms used for basic steps to connect to a user's computer leave me wondering which steps and in which order should I be choosing. The interface also tends to change when new functionality, which makes the process only more confusing. **What problems is Zoho Assist solving and how is that benefiting you?** It allows me to provide remote control support services to users, making remote support better and more efficient than phone calls alone. ### 22. good **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Games | Small-Business (50 or fewer emp.) **Reviewed Date:** May 03, 2025 **What do you like best about Zoho Assist?** fluency and that allows working with multiple applications **What do you dislike about Zoho Assist?** up to what I used, I didn't find anything that I disliked **What problems is Zoho Assist solving and how is that benefiting you?** the use of remote connection ### 23. Great Solutions To Remote In From Any Device **Rating:** 5.0/5.0 stars **Reviewed by:** Don C. | C.I.O., Mid-Market (51-1000 emp.) **Reviewed Date:** May 29, 2024 **What do you like best about Zoho Assist?** Being able to remote into any of my systems from multiple platforms from anywhere is what has me loving Zoho Assist. With Work & Life being on the move all the time it allows me to help my users faster and easier than ever. **What do you dislike about Zoho Assist?** I have not found any reason to dislike Zoho Assist. **What problems is Zoho Assist solving and how is that benefiting you?** Being able to help my users at any of our locations right away allows them to be more productive and saves me time not having to be physically at the system. even if it is a station at the other end of the building I can get them back up and running faster than walking to their station. ### 24. Brilliant remote service at excellent pricing **Rating:** 5.0/5.0 stars **Reviewed by:** Mohammed A. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 24, 2025 **What do you like best about Zoho Assist?** Ease of use Multiple platform compatibility Pricing **What do you dislike about Zoho Assist?** There is nothing I can say that I dislike **What problems is Zoho Assist solving and how is that benefiting you?** Logging onto servers remotely to assess and resolve issues whilst travelling ### 25. Very convinient **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Research | Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2025 **What do you like best about Zoho Assist?** Easy to manage remotely multiple devices **What do you dislike about Zoho Assist?** Sometimes a little bit slow and unresponsive in remote connection **What problems is Zoho Assist solving and how is that benefiting you?** Running research algorithm on multiple devices and monitoring their performance ### 26. The zoho assist service allows me to reach my clients in a professional way **Rating:** 5.0/5.0 stars **Reviewed by:** Loren Michael J. | Data Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** September 03, 2024 **What do you like best about Zoho Assist?** The price is what attracted me at first, but the features make it well worth it. **What do you dislike about Zoho Assist?** It requires the installation of an agent, which is a normal process. There is a small delay to get connected. **What problems is Zoho Assist solving and how is that benefiting you?** In most cases I am called upon to assist a user to install or use software they are unfamilar with. ### 27. Zoho Assist **Rating:** 5.0/5.0 stars **Reviewed by:** Abdou E. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 09, 2025 **What do you like best about Zoho Assist?** Solved major problem of collaboratinbg with clients **What do you dislike about Zoho Assist?** Still need more practice to be able to assess **What problems is Zoho Assist solving and how is that benefiting you?** Tried basic features and was good, need more practice to assess ### 28. Integrated Remote Control Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Daniel K. | Technical Services Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 31, 2024 **What do you like best about Zoho Assist?** It is integrated into the ticketing workflow. **What do you dislike about Zoho Assist?** It could use some more powerful features. **What problems is Zoho Assist solving and how is that benefiting you?** Zoho Assist adresses a need to trouble-shoot client issues that are not easy to travel to. ### 29. Great product! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** December 03, 2024 **What do you like best about Zoho Assist?** Ease of use, ability to use both browser and app, unattented features, numerous and easy deployment options, easy remote monitor swapping. **What do you dislike about Zoho Assist?** Had some issue with cut & paste as well as some hot /function key functionality. **What problems is Zoho Assist solving and how is that benefiting you?** Ability to provide remote troubleshooting. ### 30. I have found exactly what I was looking for , easy to use, fast, reliable **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan B. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 07, 2024 **What do you like best about Zoho Assist?** I love having full remote control capabilities, I love how easy it is to connect with clients , I love how not every participant has to have an acount to join meeting **What do you dislike about Zoho Assist?** Not being a seperate desktop app that user can download **What problems is Zoho Assist solving and how is that benefiting you?** Helping us actually see what client is seeing and that helps us verify accurate information needed for business ### 31. Unmatched Remote Computers Management Software **Rating:** 5.0/5.0 stars **Reviewed by:** Fady S. | Founder & CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2024 **What do you like best about Zoho Assist?** This is the best remote support platform I have used so far. I have leveraged other platforms in which I have faced challenges, especially with multi-screen guests. Zoho Assist helped me manage several remote computers, as well as start support sessions with our clients. **What do you dislike about Zoho Assist?** The top 3 weakness for this platform are: - Lower screen quality on slow bandwith networks. - UI experience can be slightly improved, but is more than acceptable. **What problems is Zoho Assist solving and how is that benefiting you?** Our team is able to manage several remote PCs, as well as provide a support link to our customers very easily. We are also leveraging the teams feture to provide access to specific users for specific groups of computers. ### 32. it is very good to compliance **Rating:** 4.0/5.0 stars **Reviewed by:** Héctor Jesús P. | Gerente de Ciberseguridad y Cumplimiento de TI Corporativo , Mid-Market (51-1000 emp.) **Reviewed Date:** September 26, 2024 **What do you like best about Zoho Assist?** Is fast and we can create unlimited users **What do you dislike about Zoho Assist?** The permission of each user is confuse and maybe is needed more licenses because you dont know where is the correct permission **What problems is Zoho Assist solving and how is that benefiting you?** Audit remote access ### 33. Easiest remote app yet **Rating:** 5.0/5.0 stars **Reviewed by:** Randall W. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 21, 2024 **What do you like best about Zoho Assist?** I work remotely only occasinaly but need to access my desktop when I'm out of the office and even when I'm on cruises. Zoho's unattended access makes it easy to access my desktop even from my iphone for quick tasks. **What do you dislike about Zoho Assist?** The only thing I wish I could do is split the screen so I could see both of my desktop screens at the same time instead of switching back and forth. **What problems is Zoho Assist solving and how is that benefiting you?** Remote desktop access is necessary when I travel. ### 34. Great features and support for the price **Rating:** 4.5/5.0 stars **Reviewed by:** Jim W. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2024 **What do you like best about Zoho Assist?** I like having multiple options for my customers to connect. Web based and a dedicated client app gives my customer the option on how to connect. **What do you dislike about Zoho Assist?** I was using a competitors remote assist software and when the renewal came due I decided to research other options. I tried the version from Zoho and it supported everything I needed and at a lower price. I am very pleased with the switch. **What problems is Zoho Assist solving and how is that benefiting you?** It allows my company to provide remote support when a service would be needed. This saves us an enormous amount of time when all the customer needed was to know where to click or to make a change on their computer. ### 35. Review_For_Zoho_One **Rating:** 5.0/5.0 stars **Reviewed by:** Nikhil D. | head strategic accounts, Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2024 **What do you like best about Zoho Assist?** customer support, number of features, frequency of use **What do you dislike about Zoho Assist?** Zoho one is a collaborative platform which will take care of employee admin, mailing, HR related activities, unlike others **What problems is Zoho Assist solving and how is that benefiting you?** It is a bulndled or packaged solution offering to cater to all our internal employee related needs ### 36. Cloud based remote support systems **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Events Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 17, 2024 **What do you like best about Zoho Assist?** Zoho assist is used in my company to remotely access all the systems in my branch. The system admin remotely updates each system in a timely manner, further saving companies resources. **What do you dislike about Zoho Assist?** Nothing to not like about Zoho Assist. This software is simple and easy to use. **What problems is Zoho Assist solving and how is that benefiting you?** Remote desktop services and screen sharing issues are resolved here. ### 37. Zoho Assist isa great MSP Tool **Rating:** 5.0/5.0 stars **Reviewed by:** James H. | Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2024 **What do you like best about Zoho Assist?** ZOHO Assist is a very easy to use tool. It works very will in conjunction with other RMM tools and does not interfere or cause loading issues. It's very easy to use and intuitive. **What do you dislike about Zoho Assist?** For desktops with general user privilages it can sometimes requiree admin credentials to install for the always on tool however with immediate assist it usualy installs easily. **What problems is Zoho Assist solving and how is that benefiting you?** Either I am jumping on a desktop to do a reapir or doing an interactive session with a user to troubelshoot or colaborate. ### 38. Great experience **Rating:** 5.0/5.0 stars **Reviewed by:** Laura C. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2024 **What do you like best about Zoho Assist?** Quick and easy to use, remote printing works great and remote wake are excellent features. **What do you dislike about Zoho Assist?** The limit of 25 seats and we cannot add more. **What problems is Zoho Assist solving and how is that benefiting you?** We need to log into our clients computers with unattended access and zoho works perfectly. ### 39. The experience is very simplified and with a good response time. **Rating:** 4.0/5.0 stars **Reviewed by:** Ledir M. | Enterprise (> 1000 emp.) **Reviewed Date:** April 15, 2024 **What do you like best about Zoho Assist?** I really liked the way sessions were managed for the support team. For the end user, it is very simple to accept a remote support connection and access is effective so that problems can be resolved without the need for complex interactions. **What do you dislike about Zoho Assist?** The session management platform, used by the support team, does not have a very intuitive and user-friendly interface. It will normally be used by IT professionals, however I believe it could be more intuitive for the job. **What problems is Zoho Assist solving and how is that benefiting you?** We had difficulties establishing remote access to support employees while they were outside the corporate network, connected directly to the internet. ### 40. A fairly good program for technical support **Rating:** 2.0/5.0 stars **Reviewed by:** Mykhailo S. | System Administarator, Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2024 **What do you like best about Zoho Assist?** I like that you can do unattended access. **What do you dislike about Zoho Assist?** Price and various minor errors. Sometimes it takes a long time to connect. **What problems is Zoho Assist solving and how is that benefiting you?** A fairly quick and convenient connection and a person to whom you need to show support ### 41. Easy to use and convenient application **Rating:** 5.0/5.0 stars **Reviewed by:** Paul R. | Director of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2024 **What do you like best about Zoho Assist?** Unattended remote access is extremely easy to use on our systems. The logging tools are just as great. **What do you dislike about Zoho Assist?** Sometimes it can be confusing the wording of some of the tools and how to use them **What problems is Zoho Assist solving and how is that benefiting you?** Zoho assist allows me to login to any of my workers computers at a moments notice or any of the warehouse work stations and resolve issues I may not have known about. ### 42. Zoho assist is a perfect fit for our distributed organization! **Rating:** 5.0/5.0 stars **Reviewed by:** Josh K. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2024 **What do you like best about Zoho Assist?** Zoho assist is a perfect fit for our distributed organization! It allows us to control and monitor and manage all of our corporately owned computers with ease at a very affordable price point. **What do you dislike about Zoho Assist?** I wish there was an option where you could log into a user's computer in stealth mode where they do not see that you are there. **What problems is Zoho Assist solving and how is that benefiting you?** With a distributed workforce it is difficult to access our remote employees' computers. We use this for monitoring, system updates and support. It works perfectly ### 43. As Efficient And Easy As It Could Be **Rating:** 5.0/5.0 stars **Reviewed by:** Chris L. | Tech Support, Mid-Market (51-1000 emp.) **Reviewed Date:** March 20, 2024 **What do you like best about Zoho Assist?** The simplicity of Zoho Assist is what really drew me to trying it. Once I tried it, it was a no-brainer. **What do you dislike about Zoho Assist?** I have yet to find much of a downside to Zoho Assist. **What problems is Zoho Assist solving and how is that benefiting you?** I am the IT Administrator for 5 locations in our company and they are spread out over our entire state. This allows me to troubleshoot PC issues without traveling to those sites. This saves valuable time. ### 44. Flawless remote assistance tool **Rating:** 5.0/5.0 stars **Reviewed by:** James H. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2024 **What do you like best about Zoho Assist?** It's a great tool. I have used many and Zoho assist is not lacking any features. I especially like that the attended and unattended products can run together. It's very easy to walk an end user through an attended connection. **What do you dislike about Zoho Assist?** I cannot think of anything that I dislike. In my opinion, there are no missing features. **What problems is Zoho Assist solving and how is that benefiting you?** I can quickly respond to customer needs and it has made my business more remote, with only occasional site visits. ### 45. Very easy to use tool for remote assistance **Rating:** 5.0/5.0 stars **Reviewed by:** Matt F. | Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2024 **What do you like best about Zoho Assist?** Its extremely easy to setup for auto-enrollment on intune. This has really made onboarding new employees a breeze. **What do you dislike about Zoho Assist?** Some of the enterprise features can be a little difficult to understand. **What problems is Zoho Assist solving and how is that benefiting you?** Onboarding new employees and managing support for a mostly remote workforce. ### 46. Great for Troublshooting **Rating:** 5.0/5.0 stars **Reviewed by:** James K. | Product Support Agent Level 2, Enterprise (> 1000 emp.) **Reviewed Date:** July 11, 2024 **What do you like best about Zoho Assist?** Easy to use and helps with showing customers how to do things rather than just telling them. **What do you dislike about Zoho Assist?** I wis more of the features were available in the free version. **What problems is Zoho Assist solving and how is that benefiting you?** It allows me to see issues the customer may have that I am not seeing using my support login. ### 47. Zoho Assist a Work Saver! **Rating:** 5.0/5.0 stars **Reviewed by:** Gladys H. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2024 **What do you like best about Zoho Assist?** Its ease of use, so easy to set up and straightforward system. Its also super easy to integrate with others. **What do you dislike about Zoho Assist?** On occassion there have been performance issues and lag, but once reported they do respond bad. I can say they have improved this area greatly over the last year. **What problems is Zoho Assist solving and how is that benefiting you?** Our abiity to share our screens during difficult programing. Sharing desktop to allow for remote integration and assistance has cut down on labor/travel ### 48. Very Useful tool **Rating:** 4.5/5.0 stars **Reviewed by:** Travis R. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2024 **What do you like best about Zoho Assist?** We use Zoho Assist for verous uses, supporting our organization. It is functions as a remote suppport session for our technicians to support staff, vendors to access internal system and system administration for servers. **What do you dislike about Zoho Assist?** Zoho directory is dificult. We have several Zoho products and 90% of our issues with the products in because of Directory. **What problems is Zoho Assist solving and how is that benefiting you?** Unattended Access remote desktop is very useful as well as easy remote access for support techincians ### 49. Zoho is a great remote support tool **Rating:** 4.5/5.0 stars **Reviewed by:** Daniel H. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 25, 2024 **What do you like best about Zoho Assist?** Easy to use, comes with alot of features, and is at a good price point. **What do you dislike about Zoho Assist?** Would like to see the chat for the entire session. When leaving and session and joining it again the chat history is removed. **What problems is Zoho Assist solving and how is that benefiting you?** Supporting a growing company by having easy to use remote support software. ### 50. Zoho assist review **Rating:** 4.0/5.0 stars **Reviewed by:** Chris N. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 03, 2024 **What do you like best about Zoho Assist?** It was actually easy to use software. It did not take very long to figure out it worked. **What do you dislike about Zoho Assist?** Sometimes I would have to reconnect to a machine multiples times and sometimes the software would just freeze during a remote session. **What problems is Zoho Assist solving and how is that benefiting you?** It solved our need for a better remote software than the one we were currently using. ## Zoho Assist Discussions - [Is there an app that runs where I ca connect with my account without using browser.](https://www.g2.com/discussions/25147-is-there-an-app-that-runs-where-i-ca-connect-with-my-account-without-using-browser) - 1 comment, 1 upvote - [The lag time to connect is REALLY slow. Anything I can do to improve that?](https://www.g2.com/discussions/the-lag-time-to-connect-is-really-slow-anything-i-can-do-to-improve-that) - 7 comments, 1 upvote - [Will connection times be improved.](https://www.g2.com/discussions/12824-will-connection-times-be-improved) - 1 comment, 1 upvote - [What is Zoho Assist used for?](https://www.g2.com/discussions/what-is-zoho-assist-used-for) - 1 comment - [View Zoho Assist pricing details and edition comparison](https://www.g2.com/products/zoho-assist/reviews?page=6§ion=pricing&secure%5Bexpires_at%5D=2026-05-28+16%3A07%3A46+-0500&secure%5Bsession_id%5D=d3ec52be-559b-4729-ad43-0f54bbb92e19&secure%5Btoken%5D=6e017c69e31f61272c3a653b567eb47c89a94ea94ecb01c859522f5f0bada9ba&format=llm_user) ## Zoho Assist Integrations - [Bigin by Zoho CRM](https://www.g2.com/products/bigin-by-zoho-crm/reviews) - [FreePBX](https://www.g2.com/products/freepbx/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) - [ManageEngine ServiceDesk Plus MSP](https://www.g2.com/products/manageengine-servicedesk-plus-msp/reviews) - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [One to One Plus](https://www.g2.com/products/one-to-one-plus/reviews) - [Spectrum](https://www.g2.com/products/trimble-spectrum/reviews) - [Teams Manager for Microsoft Teams](https://www.g2.com/products/teams-manager-for-microsoft-teams/reviews) - [Test IO](https://www.g2.com/products/test-io/reviews) - [VirtualBox](https://www.g2.com/products/virtualbox/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Zoho Calendar](https://www.g2.com/products/zoho-calendar/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - [Zoho Desk SSIS Components by Devart](https://www.g2.com/products/zoho-desk-ssis-components-by-devart/reviews) - [Zoho Mail](https://www.g2.com/products/zoho-mail/reviews) - [Zoho Meeting](https://www.g2.com/products/zoho-meeting/reviews) ## Zoho Assist Features **Communication** - Status Updates - Instant Messaging - Activity Feed - Notifications - Comments and Voting - Discussions - User Directory - Online Status of Coworkers **Presenter Tools** - Live Preview - Notifications Blocker - Remote Control - Switch Presenter **ServiceNow Apps** - ServiceNow Integration - Value **Administration** - Screen Sharing - File Sharing - Session Recording - Unattended Remote Access - Multi - Session Handling - Multi-Monitor Support **Administration** - Access Control - Web Page Navigation - Real Time Assistance **Content Management** - File Sharing - Document Collaboration - Version Control - Tagging - Knowledge Base - Surveys **Conferencing Options** - Group Live Chat - Audio Conferencing - Video Conferencing **Maintenance** - Remote Reboot - Remote Printing **Security** - Data Security - Data Masking **Agentic AI - ServiceNow Store Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance **Productivity Tools** - Task Management - Calendar - Search - Mobile - Multi-Language Support **Application Tools** - Password Protection - Recording - In-Browser Application **Communication ** - Text Chat - VoIP - Video Conference Call - Screen Annotations **Administration** - Moderation - User, Role, and Access Management - Performance and Reliability **Security** - Data Encryption - Compliance **Agentic AI - Screen Sharing** - Decision Making **Device Support** - Mobile Device Access - Multi-Platform Support - Cross-Platform **Performance** - Reporting **Administration** - Integrations - Diagnostics - Session Recording - Session Transfer - Unattended Access - File Sharing **Platform** - Cross-Platform Access - Mobile Device Access - Remote Device Control **Security** - Device Enrollment ## Top Zoho Assist Alternatives - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - 4.5/5.0 (3,858 reviews) - [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) - 4.8/5.0 (502 reviews) - [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) - 4.7/5.0 (476 reviews)