Best Co-Browsing Software

Jeffrey Lin
JL
Researched and written by Jeffrey Lin

Co-browsing software, also known as collaborative browsing software or co-surfing software, enables customers to share their screen and allows agents to jointly navigate a web page, which provides real-time customer support. This process happens instantly and does not require downloading software or installing extensions. The customer support agent initiates a co-browsing session with the customer, and by accepting the invite, the agent can then get an accurate visual representation of the customer’s view of the website. This empowers the agents to take temporary control of the customer’s screen to guide them through complex transactions and processes when placing a purchase order.

Unlike screen sharing software, co-browsing software only shares the user's web browser or mobile application, not the entire desktop. It does not allow the agents to view any other web page or tabs other than the ones permitted due to secured field masking or data masking, which is when customers can enter sensitive information without the agent seeing the characters registered.

To qualify for inclusion in the Co-Browsing category, a product must:

Provide the ability to allow view-only and edit access of user’s web browsers
Integrate with other customer service software like live chat software, video conferencing software, etc.

Best Co-Browsing Software At A Glance

Best for Small Businesses:
Best for Mid-Market:
Best for Enterprise:
Highest User Satisfaction:
Best Free Software:
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Best for Enterprise:
Highest User Satisfaction:
Best Free Software:

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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36 Listings in Co-Browsing Available
(3,374)4.5 out of 5
Optimized for quick response
1st Easiest To Use in Co-Browsing software
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Entry Level Price:Starting at $24.90
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    TeamViewer is a leading provider of remote connectivity software for individuals and businesses of all sizes. Our remote software enables companies across various industries to enhance their efficienc

    Users
    • Software Engineer
    • Senior Software Engineer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 43% Small-Business
    • 38% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • TeamViewer is a software tool that provides remote access and support, enabling users to connect to any device regardless of the operating system, share documents, create virtual rooms, and provide technical support.
    • Users like TeamViewer's user-friendly features, such as secure and lightweight encryption, custom deployment, group management, and the ability to identify computers within the domain, as well as its reliability, speed, and compatibility with various devices.
    • Reviewers experienced issues with the webinar interface being confusing, the conference options needing updates, slow handover of control to others, and the new interface not being as straightforward and effective as the old one.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • TeamViewer Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    334
    Remote Access
    198
    Remote Work
    195
    Remote Control
    157
    Easy Access
    147
    Cons
    Connection Issues
    91
    Connectivity Issues
    91
    Remote Access Issues
    82
    Expensive
    70
    Slow Performance
    65
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • TeamViewer features and usability ratings that predict user satisfaction
    8.6
    Has the product been a good partner in doing business?
    Average: 9.2
    9.6
    Real Time Assistance
    Average: 8.8
    9.4
    Data Masking
    Average: 9.0
    9.5
    Access Control
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2005
    HQ Location
    Goppingen
    Twitter
    @TeamViewer
    49,856 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,030 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

TeamViewer is a leading provider of remote connectivity software for individuals and businesses of all sizes. Our remote software enables companies across various industries to enhance their efficienc

Users
  • Software Engineer
  • Senior Software Engineer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 43% Small-Business
  • 38% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • TeamViewer is a software tool that provides remote access and support, enabling users to connect to any device regardless of the operating system, share documents, create virtual rooms, and provide technical support.
  • Users like TeamViewer's user-friendly features, such as secure and lightweight encryption, custom deployment, group management, and the ability to identify computers within the domain, as well as its reliability, speed, and compatibility with various devices.
  • Reviewers experienced issues with the webinar interface being confusing, the conference options needing updates, slow handover of control to others, and the new interface not being as straightforward and effective as the old one.
TeamViewer Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
334
Remote Access
198
Remote Work
195
Remote Control
157
Easy Access
147
Cons
Connection Issues
91
Connectivity Issues
91
Remote Access Issues
82
Expensive
70
Slow Performance
65
TeamViewer features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 9.2
9.6
Real Time Assistance
Average: 8.8
9.4
Data Masking
Average: 9.0
9.5
Access Control
Average: 9.0
Seller Details
Company Website
Year Founded
2005
HQ Location
Goppingen
Twitter
@TeamViewer
49,856 Twitter followers
LinkedIn® Page
www.linkedin.com
2,030 employees on LinkedIn®
By Zoho
(482)4.6 out of 5
2nd Easiest To Use in Co-Browsing software
View top Consulting Services for Zoho Assist
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Entry Level Price:$15.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Support remote customers instantly with web-based, on-demand support sessions. Seamlessly set up and manage remote computers with unattended access ensuring complete security and reliability throughou

    Users
    • Owner
    • IT Manager
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 70% Small-Business
    • 21% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Zoho Assist is a remote support application that allows users to connect to multiple devices and provide technical assistance.
    • Users frequently mention the ease of use, the unattended access feature, and the ability to connect to multiple devices as key benefits of Zoho Assist.
    • Users experienced issues with the software being slow and unresponsive during remote connections, and some found the interface difficult to navigate.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Zoho Assist Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    99
    Remote Access
    85
    Remote Support
    57
    Reliability
    47
    Easy Access
    43
    Cons
    Remote Access Issues
    30
    Technical Issues
    18
    Complexity
    16
    Connection Issues
    16
    Slow Performance
    15
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Zoho Assist features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.2
    10.0
    Real Time Assistance
    Average: 8.8
    10.0
    Data Masking
    Average: 9.0
    10.0
    Access Control
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Zoho
    Year Founded
    1996
    HQ Location
    Austin, TX
    Twitter
    @Zoho
    103,190 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    24,715 employees on LinkedIn®
    Phone
    +1 (888) 900-9646
Product Description
How are these determined?Information
This description is provided by the seller.

Support remote customers instantly with web-based, on-demand support sessions. Seamlessly set up and manage remote computers with unattended access ensuring complete security and reliability throughou

Users
  • Owner
  • IT Manager
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 70% Small-Business
  • 21% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Zoho Assist is a remote support application that allows users to connect to multiple devices and provide technical assistance.
  • Users frequently mention the ease of use, the unattended access feature, and the ability to connect to multiple devices as key benefits of Zoho Assist.
  • Users experienced issues with the software being slow and unresponsive during remote connections, and some found the interface difficult to navigate.
Zoho Assist Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
99
Remote Access
85
Remote Support
57
Reliability
47
Easy Access
43
Cons
Remote Access Issues
30
Technical Issues
18
Complexity
16
Connection Issues
16
Slow Performance
15
Zoho Assist features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.2
10.0
Real Time Assistance
Average: 8.8
10.0
Data Masking
Average: 9.0
10.0
Access Control
Average: 9.0
Seller Details
Seller
Zoho
Year Founded
1996
HQ Location
Austin, TX
Twitter
@Zoho
103,190 Twitter followers
LinkedIn® Page
www.linkedin.com
24,715 employees on LinkedIn®
Phone
+1 (888) 900-9646

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(1,396)4.3 out of 5
Optimized for quick response
8th Easiest To Use in Co-Browsing software
View top Consulting Services for Genesys Cloud CX
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center solution and customer experience

    Users
    • Case Advocate
    • Manager
    Industries
    • Information Technology and Services
    • Financial Services
    Market Segment
    • 46% Mid-Market
    • 40% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Genesys Cloud is a platform designed to deliver basic call center functionality, including features for inbound and outbound calls, dialer, SMS, and integration with Salesforce CRM.
    • Reviewers like the platform's versatility, ease of use, seamless integration with multiple channels of communication, and the continual improvements from its developers, including AI-driven capabilities and omnichannel support.
    • Reviewers experienced challenges with the complexity of configuration and setup, particularly for advanced flows or new services, and found the rollout of new features sometimes rushed and lacking thorough documentation.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Genesys Cloud CX Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    117
    Features
    74
    Helpful
    50
    Reliability
    50
    Efficiency
    47
    Cons
    Limited Features
    56
    Missing Features
    50
    Missing Functionality
    36
    Inadequate Reporting
    31
    Limited Functionality
    25
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Genesys Cloud CX features and usability ratings that predict user satisfaction
    8.4
    Has the product been a good partner in doing business?
    Average: 9.2
    9.3
    Real Time Assistance
    Average: 8.8
    9.6
    Data Masking
    Average: 9.0
    9.3
    Access Control
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Genesys
    Company Website
    Year Founded
    1990
    HQ Location
    Menlo Park, CA
    Twitter
    @Genesys
    32,721 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    8,113 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center solution and customer experience

Users
  • Case Advocate
  • Manager
Industries
  • Information Technology and Services
  • Financial Services
Market Segment
  • 46% Mid-Market
  • 40% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Genesys Cloud is a platform designed to deliver basic call center functionality, including features for inbound and outbound calls, dialer, SMS, and integration with Salesforce CRM.
  • Reviewers like the platform's versatility, ease of use, seamless integration with multiple channels of communication, and the continual improvements from its developers, including AI-driven capabilities and omnichannel support.
  • Reviewers experienced challenges with the complexity of configuration and setup, particularly for advanced flows or new services, and found the rollout of new features sometimes rushed and lacking thorough documentation.
Genesys Cloud CX Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
117
Features
74
Helpful
50
Reliability
50
Efficiency
47
Cons
Limited Features
56
Missing Features
50
Missing Functionality
36
Inadequate Reporting
31
Limited Functionality
25
Genesys Cloud CX features and usability ratings that predict user satisfaction
8.4
Has the product been a good partner in doing business?
Average: 9.2
9.3
Real Time Assistance
Average: 8.8
9.6
Data Masking
Average: 9.0
9.3
Access Control
Average: 9.0
Seller Details
Seller
Genesys
Company Website
Year Founded
1990
HQ Location
Menlo Park, CA
Twitter
@Genesys
32,721 Twitter followers
LinkedIn® Page
www.linkedin.com
8,113 employees on LinkedIn®
(67)4.5 out of 5
4th Easiest To Use in Co-Browsing software
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    No-download, web screen sharing for sales and support teams

    Users
    No information available
    Industries
    • Information Technology and Services
    • Accounting
    Market Segment
    • 58% Small-Business
    • 37% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Channel.me Cobrowsing Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    22
    Features
    8
    Screen Sharing
    8
    Security
    7
    Customer Support
    6
    Cons
    Poor Usability
    3
    Training Difficulty
    3
    Lagging Issues
    2
    Limited Flexibility
    2
    Slow Performance
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Channel.me Cobrowsing features and usability ratings that predict user satisfaction
    8.5
    Has the product been a good partner in doing business?
    Average: 9.2
    9.1
    Real Time Assistance
    Average: 8.8
    8.9
    Data Masking
    Average: 9.0
    9.2
    Access Control
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2010
    HQ Location
    Amsterdam, NL
    LinkedIn® Page
    www.linkedin.com
    5 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

No-download, web screen sharing for sales and support teams

Users
No information available
Industries
  • Information Technology and Services
  • Accounting
Market Segment
  • 58% Small-Business
  • 37% Mid-Market
Channel.me Cobrowsing Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
22
Features
8
Screen Sharing
8
Security
7
Customer Support
6
Cons
Poor Usability
3
Training Difficulty
3
Lagging Issues
2
Limited Flexibility
2
Slow Performance
2
Channel.me Cobrowsing features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 9.2
9.1
Real Time Assistance
Average: 8.8
8.9
Data Masking
Average: 9.0
9.2
Access Control
Average: 9.0
Seller Details
Year Founded
2010
HQ Location
Amsterdam, NL
LinkedIn® Page
www.linkedin.com
5 employees on LinkedIn®
By Glia
(38)4.8 out of 5
Optimized for quick response
6th Easiest To Use in Co-Browsing software
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Glia’s contact center technology makes life easier for customers, relieves overloaded reps, and empowers leaders with comprehensive insights. Purpose-built for the financial industry, Glia’s Unified I

    Users
    No information available
    Industries
    • Banking
    • Financial Services
    Market Segment
    • 71% Mid-Market
    • 21% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Glia Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    10
    Ease of Use
    10
    Helpful
    8
    Easy Communication
    6
    Reliability
    6
    Cons
    Missing Features
    6
    Poor Customer Support
    5
    Integration Issues
    3
    Unclear Implementation
    3
    App Issues
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Glia features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 9.2
    9.7
    Real Time Assistance
    Average: 8.8
    9.3
    Data Masking
    Average: 9.0
    9.3
    Access Control
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Glia
    Company Website
    Year Founded
    2012
    HQ Location
    New York, New York
    Twitter
    @GliaInc
    1,483 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    392 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Glia’s contact center technology makes life easier for customers, relieves overloaded reps, and empowers leaders with comprehensive insights. Purpose-built for the financial industry, Glia’s Unified I

Users
No information available
Industries
  • Banking
  • Financial Services
Market Segment
  • 71% Mid-Market
  • 21% Small-Business
Glia Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
10
Ease of Use
10
Helpful
8
Easy Communication
6
Reliability
6
Cons
Missing Features
6
Poor Customer Support
5
Integration Issues
3
Unclear Implementation
3
App Issues
2
Glia features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.2
9.7
Real Time Assistance
Average: 8.8
9.3
Data Masking
Average: 9.0
9.3
Access Control
Average: 9.0
Seller Details
Seller
Glia
Company Website
Year Founded
2012
HQ Location
New York, New York
Twitter
@GliaInc
1,483 Twitter followers
LinkedIn® Page
www.linkedin.com
392 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Secure, download-free cobrowsing & full desktop screensharing that integrates with most major CRMs or via custom connector. Use our view-only, collaborative, or full desktop model to deliver conci

    Users
    • Research Analyst
    • Business Development Representative
    Industries
    • Information Technology and Services
    Market Segment
    • 80% Mid-Market
    • 15% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Recursive Lab's Realtime is a tool that provides real-time analytics, visual engagement tools, and instant video chat to help businesses understand customer behavior and improve their support processes.
    • Reviewers frequently mention the tool's ability to provide instant interactive support through co-browsing, live video chat, and screen sharing, all while ensuring user data privacy and security, which enables companies across various industries to engage with customers in real time.
    • Users reported that the least helpful aspect of Recursive Lab's Realtime could be its dependency on a stable internet connection and the high implementation cost, especially for small businesses.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Realtime Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    30
    Customer Support
    19
    Remote Support
    15
    Customer Engagement
    14
    Communication
    10
    Cons
    Internet Dependency
    11
    Network Issues
    11
    Internet Requirements
    10
    Poor Connectivity
    10
    Expensive
    8
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Realtime features and usability ratings that predict user satisfaction
    9.9
    Has the product been a good partner in doing business?
    Average: 9.2
    9.9
    Real Time Assistance
    Average: 8.8
    8.5
    Data Masking
    Average: 9.0
    9.5
    Access Control
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2011
    HQ Location
    Wildwood, US
    LinkedIn® Page
    www.linkedin.com
    10 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Secure, download-free cobrowsing & full desktop screensharing that integrates with most major CRMs or via custom connector. Use our view-only, collaborative, or full desktop model to deliver conci

Users
  • Research Analyst
  • Business Development Representative
Industries
  • Information Technology and Services
Market Segment
  • 80% Mid-Market
  • 15% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Recursive Lab's Realtime is a tool that provides real-time analytics, visual engagement tools, and instant video chat to help businesses understand customer behavior and improve their support processes.
  • Reviewers frequently mention the tool's ability to provide instant interactive support through co-browsing, live video chat, and screen sharing, all while ensuring user data privacy and security, which enables companies across various industries to engage with customers in real time.
  • Users reported that the least helpful aspect of Recursive Lab's Realtime could be its dependency on a stable internet connection and the high implementation cost, especially for small businesses.
Realtime Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
30
Customer Support
19
Remote Support
15
Customer Engagement
14
Communication
10
Cons
Internet Dependency
11
Network Issues
11
Internet Requirements
10
Poor Connectivity
10
Expensive
8
Realtime features and usability ratings that predict user satisfaction
9.9
Has the product been a good partner in doing business?
Average: 9.2
9.9
Real Time Assistance
Average: 8.8
8.5
Data Masking
Average: 9.0
9.5
Access Control
Average: 9.0
Seller Details
Year Founded
2011
HQ Location
Wildwood, US
LinkedIn® Page
www.linkedin.com
10 employees on LinkedIn®
By GoTo
(192)4.6 out of 5
5th Easiest To Use in Co-Browsing software
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    LogMeIn Rescue offers simple yet powerful, enterprise-grade remote support for a frictionless world. With robust remote support features, advanced security capabilities, and ample customization option

    Users
    • Owner
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 36% Mid-Market
    • 35% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • LogMeIn Rescue Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    29
    Remote Access
    28
    Remote Support
    27
    Easy Access
    17
    Customer Support
    12
    Cons
    Remote Access Issues
    9
    Connectivity Issues
    8
    Not User-Friendly
    6
    Technical Issues
    6
    Connection Issues
    5
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • LogMeIn Rescue features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 9.2
    9.5
    Real Time Assistance
    Average: 8.8
    8.7
    Data Masking
    Average: 9.0
    9.8
    Access Control
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    GoTo
    Company Website
    Year Founded
    2003
    HQ Location
    Boston, MA
    Twitter
    @goto
    46,450 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,144 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

LogMeIn Rescue offers simple yet powerful, enterprise-grade remote support for a frictionless world. With robust remote support features, advanced security capabilities, and ample customization option

Users
  • Owner
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 36% Mid-Market
  • 35% Small-Business
LogMeIn Rescue Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
29
Remote Access
28
Remote Support
27
Easy Access
17
Customer Support
12
Cons
Remote Access Issues
9
Connectivity Issues
8
Not User-Friendly
6
Technical Issues
6
Connection Issues
5
LogMeIn Rescue features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.2
9.5
Real Time Assistance
Average: 8.8
8.7
Data Masking
Average: 9.0
9.8
Access Control
Average: 9.0
Seller Details
Seller
GoTo
Company Website
Year Founded
2003
HQ Location
Boston, MA
Twitter
@goto
46,450 Twitter followers
LinkedIn® Page
www.linkedin.com
1,144 employees on LinkedIn®
(116)4.7 out of 5
3rd Easiest To Use in Co-Browsing software
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Who is Upscope Co-browsing for? Who is it not for? Upscope buyers include payroll & HR, financial services, insurance, CRMs, legal software, logistics, healthcare and a wide range of SaaS compani

    Users
    • Customer Success Associate
    Industries
    • Financial Services
    • Computer Software
    Market Segment
    • 44% Small-Business
    • 35% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • HelloScreen by Upscope Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    15
    Screen Sharing
    9
    Communication
    6
    Customer Engagement
    4
    Easy Access
    4
    Cons
    Lagging Issues
    10
    Access Issues
    8
    Technical Issues
    8
    Slow Loading
    4
    Browser Compatibility
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • HelloScreen by Upscope features and usability ratings that predict user satisfaction
    9.8
    Has the product been a good partner in doing business?
    Average: 9.2
    9.4
    Real Time Assistance
    Average: 8.8
    9.3
    Data Masking
    Average: 9.0
    9.6
    Access Control
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Upscope
    Year Founded
    2017
    HQ Location
    London, GB
    Twitter
    @upscope_io
    LinkedIn® Page
    www.linkedin.com
    11 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Who is Upscope Co-browsing for? Who is it not for? Upscope buyers include payroll & HR, financial services, insurance, CRMs, legal software, logistics, healthcare and a wide range of SaaS compani

Users
  • Customer Success Associate
Industries
  • Financial Services
  • Computer Software
Market Segment
  • 44% Small-Business
  • 35% Mid-Market
HelloScreen by Upscope Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
15
Screen Sharing
9
Communication
6
Customer Engagement
4
Easy Access
4
Cons
Lagging Issues
10
Access Issues
8
Technical Issues
8
Slow Loading
4
Browser Compatibility
2
HelloScreen by Upscope features and usability ratings that predict user satisfaction
9.8
Has the product been a good partner in doing business?
Average: 9.2
9.4
Real Time Assistance
Average: 8.8
9.3
Data Masking
Average: 9.0
9.6
Access Control
Average: 9.0
Seller Details
Seller
Upscope
Year Founded
2017
HQ Location
London, GB
Twitter
@upscope_io
LinkedIn® Page
www.linkedin.com
11 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Sariska's Co-Browsing SDK revolutionizes collaborative online browsing, offering seamless integration for businesses. This SDK, proudly presented by Sariska, enables developers to effortlessly incorpo

    Users
    No information available
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 47% Mid-Market
    • 47% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Co-Browsing Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    10
    Customer Engagement
    8
    Customer Support
    7
    Team Collaboration
    7
    Integration Services
    6
    Cons
    Connection Issues
    8
    Inadequate Security
    6
    Poor Connectivity
    5
    Limited Flexibility
    4
    Slow Performance
    4
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Co-Browsing features and usability ratings that predict user satisfaction
    7.5
    Has the product been a good partner in doing business?
    Average: 9.2
    8.5
    Real Time Assistance
    Average: 8.8
    8.2
    Data Masking
    Average: 9.0
    8.8
    Access Control
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Sariska
    Year Founded
    2021
    HQ Location
    Bangalore, Karnataka
    Twitter
    @sariskaio
    65 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    34 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Sariska's Co-Browsing SDK revolutionizes collaborative online browsing, offering seamless integration for businesses. This SDK, proudly presented by Sariska, enables developers to effortlessly incorpo

Users
No information available
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 47% Mid-Market
  • 47% Small-Business
Co-Browsing Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
10
Customer Engagement
8
Customer Support
7
Team Collaboration
7
Integration Services
6
Cons
Connection Issues
8
Inadequate Security
6
Poor Connectivity
5
Limited Flexibility
4
Slow Performance
4
Co-Browsing features and usability ratings that predict user satisfaction
7.5
Has the product been a good partner in doing business?
Average: 9.2
8.5
Real Time Assistance
Average: 8.8
8.2
Data Masking
Average: 9.0
8.8
Access Control
Average: 9.0
Seller Details
Seller
Sariska
Year Founded
2021
HQ Location
Bangalore, Karnataka
Twitter
@sariskaio
65 Twitter followers
LinkedIn® Page
www.linkedin.com
34 employees on LinkedIn®
(100)4.8 out of 5
7th Easiest To Use in Co-Browsing software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Surfly provides co-browsing and collaboration technology that lets you upgrade any conversation, from any channel, seamlessly, and support customers as if you are sitting side-by-side. Your customer s

    Users
    No information available
    Industries
    • Financial Services
    • Information Technology and Services
    Market Segment
    • 44% Small-Business
    • 34% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Surfly Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    4
    Deployment Ease
    3
    Communication
    2
    Reliability
    2
    Remote Support
    2
    Cons
    This product has not yet received any negative sentiments.
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Surfly features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.2
    9.1
    Real Time Assistance
    Average: 8.8
    9.7
    Data Masking
    Average: 9.0
    9.3
    Access Control
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Surfly
    Year Founded
    2012
    HQ Location
    Amsterdam, Netherlands
    Twitter
    @Surfly
    924 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    28 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Surfly provides co-browsing and collaboration technology that lets you upgrade any conversation, from any channel, seamlessly, and support customers as if you are sitting side-by-side. Your customer s

Users
No information available
Industries
  • Financial Services
  • Information Technology and Services
Market Segment
  • 44% Small-Business
  • 34% Mid-Market
Surfly Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
4
Deployment Ease
3
Communication
2
Reliability
2
Remote Support
2
Cons
This product has not yet received any negative sentiments.
Surfly features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.2
9.1
Real Time Assistance
Average: 8.8
9.7
Data Masking
Average: 9.0
9.3
Access Control
Average: 9.0
Seller Details
Seller
Surfly
Year Founded
2012
HQ Location
Amsterdam, Netherlands
Twitter
@Surfly
924 Twitter followers
LinkedIn® Page
www.linkedin.com
28 employees on LinkedIn®
(22)4.1 out of 5
10th Easiest To Use in Co-Browsing software
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Talisma Chat and Co-browse enables organisations to communicate in real time with visitors to their website using powerful text dialogue and collaborative browsing.

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 50% Small-Business
    • 36% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Talisma Chat & Cobrowse Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Chat Communication
    7
    Customer Engagement
    5
    Customization
    3
    Accessibility
    2
    Ease of Use
    2
    Cons
    Connection Issues
    3
    Slow Performance
    2
    Complex Setup
    1
    Expensive
    1
    Feature Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Talisma Chat & Cobrowse features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.2
    8.0
    Real Time Assistance
    Average: 8.8
    8.3
    Data Masking
    Average: 9.0
    8.5
    Access Control
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Talisma
    Year Founded
    1999
    HQ Location
    Bengaluru, India
    Twitter
    @TalismaCustExp
    303 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    506 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Talisma Chat and Co-browse enables organisations to communicate in real time with visitors to their website using powerful text dialogue and collaborative browsing.

Users
No information available
Industries
No information available
Market Segment
  • 50% Small-Business
  • 36% Mid-Market
Talisma Chat & Cobrowse Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Chat Communication
7
Customer Engagement
5
Customization
3
Accessibility
2
Ease of Use
2
Cons
Connection Issues
3
Slow Performance
2
Complex Setup
1
Expensive
1
Feature Issues
1
Talisma Chat & Cobrowse features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.2
8.0
Real Time Assistance
Average: 8.8
8.3
Data Masking
Average: 9.0
8.5
Access Control
Average: 9.0
Seller Details
Seller
Talisma
Year Founded
1999
HQ Location
Bengaluru, India
Twitter
@TalismaCustExp
303 Twitter followers
LinkedIn® Page
www.linkedin.com
506 employees on LinkedIn®
(43)4.2 out of 5
9th Easiest To Use in Co-Browsing software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Acquire is a conversational customer engagement platform that empowers companies to deliver exceptional experiences. By simplifying communication across touchpoints and tools, personalizing interactio

    Users
    No information available
    Industries
    • Computer Software
    Market Segment
    • 56% Small-Business
    • 40% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Acquire Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    AI Technology
    1
    Chat Communication
    1
    Chat Features
    1
    Ease of Use
    1
    File Transfer
    1
    Cons
    This product has not yet received any negative sentiments.
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Acquire features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.2
    10.0
    Real Time Assistance
    Average: 8.8
    10.0
    Data Masking
    Average: 9.0
    10.0
    Access Control
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Acquire
    Year Founded
    2017
    HQ Location
    San Francisco, California
    Twitter
    @acquire_io
    1,627 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    61 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Acquire is a conversational customer engagement platform that empowers companies to deliver exceptional experiences. By simplifying communication across touchpoints and tools, personalizing interactio

Users
No information available
Industries
  • Computer Software
Market Segment
  • 56% Small-Business
  • 40% Mid-Market
Acquire Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
AI Technology
1
Chat Communication
1
Chat Features
1
Ease of Use
1
File Transfer
1
Cons
This product has not yet received any negative sentiments.
Acquire features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.2
10.0
Real Time Assistance
Average: 8.8
10.0
Data Masking
Average: 9.0
10.0
Access Control
Average: 9.0
Seller Details
Seller
Acquire
Year Founded
2017
HQ Location
San Francisco, California
Twitter
@acquire_io
1,627 Twitter followers
LinkedIn® Page
www.linkedin.com
61 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    vBrowse is an innovative co-browsing solution that provides targeted human support to online customers at the point of need, acting as a human safety net within the self-serve process.

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 64% Small-Business
    • 27% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • vBrowse Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    5
    Simple
    5
    Efficiency
    3
    Security
    2
    Chat Communication
    1
    Cons
    Poor Customer Support
    2
    Poor Integration
    2
    Lagging Issues
    1
    Training Difficulty
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • vBrowse features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.2
    8.0
    Real Time Assistance
    Average: 8.8
    8.5
    Data Masking
    Average: 9.0
    8.7
    Access Control
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2013
    HQ Location
    Swansea, Wales
    Twitter
    @Vizolution
    600 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    31 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

vBrowse is an innovative co-browsing solution that provides targeted human support to online customers at the point of need, acting as a human safety net within the self-serve process.

Users
No information available
Industries
No information available
Market Segment
  • 64% Small-Business
  • 27% Mid-Market
vBrowse Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
5
Simple
5
Efficiency
3
Security
2
Chat Communication
1
Cons
Poor Customer Support
2
Poor Integration
2
Lagging Issues
1
Training Difficulty
1
vBrowse features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.2
8.0
Real Time Assistance
Average: 8.8
8.5
Data Masking
Average: 9.0
8.7
Access Control
Average: 9.0
Seller Details
Year Founded
2013
HQ Location
Swansea, Wales
Twitter
@Vizolution
600 Twitter followers
LinkedIn® Page
www.linkedin.com
31 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Verishow is an online web meeting and document sharing platform that allows multiple users to collaborate in real-time.

    Users
    No information available
    Industries
    • Marketing and Advertising
    • Information Technology and Services
    Market Segment
    • 53% Mid-Market
    • 34% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Verishow Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    4
    Chat Communication
    3
    Easy Communication
    2
    Easy Sharing
    2
    Features
    2
    Cons
    Connection Issues
    1
    Connectivity Issues
    1
    Expensive
    1
    Glitches
    1
    Poor Connectivity
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Verishow features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 9.2
    9.8
    Real Time Assistance
    Average: 8.8
    9.8
    Data Masking
    Average: 9.0
    9.0
    Access Control
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    HBR Labs
    Year Founded
    2007
    HQ Location
    West Bloomfield, MI
    Twitter
    @ShowDocument
    195 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    3 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Verishow is an online web meeting and document sharing platform that allows multiple users to collaborate in real-time.

Users
No information available
Industries
  • Marketing and Advertising
  • Information Technology and Services
Market Segment
  • 53% Mid-Market
  • 34% Small-Business
Verishow Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
4
Chat Communication
3
Easy Communication
2
Easy Sharing
2
Features
2
Cons
Connection Issues
1
Connectivity Issues
1
Expensive
1
Glitches
1
Poor Connectivity
1
Verishow features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.2
9.8
Real Time Assistance
Average: 8.8
9.8
Data Masking
Average: 9.0
9.0
Access Control
Average: 9.0
Seller Details
Seller
HBR Labs
Year Founded
2007
HQ Location
West Bloomfield, MI
Twitter
@ShowDocument
195 Twitter followers
LinkedIn® Page
www.linkedin.com
3 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Cobrowse is a collaborative browsing solution, designed to augment remote sales and support engagements with real-time human interaction. With Cobrowse, agents can offer tailored guidance to customers

    Users
    No information available
    Industries
    • Computer Software
    Market Segment
    • 73% Small-Business
    • 13% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Cobrowse.io Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    8
    Customer Support
    4
    Easy Integrations
    4
    Integrations
    4
    Integration Services
    4
    Cons
    Expensive
    3
    Lagging Issues
    3
    Limited Features
    3
    Poor Customer Support
    3
    Screen Management
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Cobrowse.io features and usability ratings that predict user satisfaction
    7.5
    Has the product been a good partner in doing business?
    Average: 9.2
    9.6
    Real Time Assistance
    Average: 8.8
    7.5
    Data Masking
    Average: 9.0
    9.2
    Access Control
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2018
    HQ Location
    Wellesley, MA, United States
    LinkedIn® Page
    www.linkedin.com
    9 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Cobrowse is a collaborative browsing solution, designed to augment remote sales and support engagements with real-time human interaction. With Cobrowse, agents can offer tailored guidance to customers

Users
No information available
Industries
  • Computer Software
Market Segment
  • 73% Small-Business
  • 13% Enterprise
Cobrowse.io Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
8
Customer Support
4
Easy Integrations
4
Integrations
4
Integration Services
4
Cons
Expensive
3
Lagging Issues
3
Limited Features
3
Poor Customer Support
3
Screen Management
3
Cobrowse.io features and usability ratings that predict user satisfaction
7.5
Has the product been a good partner in doing business?
Average: 9.2
9.6
Real Time Assistance
Average: 8.8
7.5
Data Masking
Average: 9.0
9.2
Access Control
Average: 9.0
Seller Details
Year Founded
2018
HQ Location
Wellesley, MA, United States
LinkedIn® Page
www.linkedin.com
9 employees on LinkedIn®