Co-Browsing Reviews & Product Details

Co-browsing has changed the gameplay of bug hunting and fixing. Instead of relying on a text conversation, I watch the bugs into action. Not only does this prevent any miscommunication but it also cuts the bug-fixing time by half. Easy to use and handy in bug fixing. Great tool. Review collected by and hosted on G2.com.

I have encountered none so far, which can be considered something I dislike. Review collected by and hosted on G2.com.

This one is one of the best features of Co-Browsing — how smooth it treats the realtime collaboration. Whether you’re assisting a customer through a website or helping a coworker with a task, it feels like you’re sitting right beside them, regardless of miles apart. One screen again, but even better—since both sides get to experience and engage on the same page, we come out with solutions much faster and more intuitively. For customer support and remote collaboration, it’s a game changer: making situations frustrating and efficient while making them familiar and human. Review collected by and hosted on G2.com.

in Co-Browsing one thing i find challeging about is that it can sometimes feel bit intrusive as it involves sharing your screen or actions with someone else.ideally it works best when theres clear communication and trust between everyone involved.Co-browsing very helpful for me. Review collected by and hosted on G2.com.

The amazing feature of co-browsing is that it enables real time interactive support allowing the agents to guide customers virtually through any complex process. It makes problem solving more efficient and personal as both the parties can focus on the same screen. This hads-on experience creates smoother and satisfying customer experience. Review collected by and hosted on G2.com.

The only downside is that some customers might feel intrusive as not everyone is comfortable in an agent viewing their screen. There is also the potential oftechnical issues like lag or connectivity problems which can give a bad experience to the customers. There is also a possibility of extra setup or training for both agents and customers to use it effectively. Review collected by and hosted on G2.com.

This allow a customer service representative to see and interact with a customer's browser in real time. This can help guide customers through online processes, such as filling out forms or setting up accounts. Which makes our work very easier. Review collected by and hosted on G2.com.

Nothing to dislike here me and my colleagues in our organisation are enjoying this site Review collected by and hosted on G2.com.

I am totally average with this product, let me say it has a great advertisement, okay with that but it doesn't really work that way. Firstly, the implementation is good, actually it is very simple, and the product is mostly used by support by IT from users which can be anywhere in the world. Review collected by and hosted on G2.com.

The question is why need this, because it may be a bit pricey, and needs stable connection, and disconnects completely in a single misconnection. Should also mention that it does not integrate with every browser, big issue to consider. Review collected by and hosted on G2.com.

Co-browsing enables me to share the screen with the customer while both of us are in front of the software interface, and help them understand certain functionalities or solve problems visually This is faster and clearer than using words to describe things to customers. Review collected by and hosted on G2.com.

Co-browsing does not afford me the option of deciding which part of the software application the customer would be able to see during co-browsing session. The absence of customization choices could be a security issue and also limit a more specific assistance experience. Review collected by and hosted on G2.com.

I like co-browsing because it helps people work together in real time by sharing the same webpage. It makes solving problems and explaining things much easier. Review collected by and hosted on G2.com.

Co-browsing is useful but can raise privacy concerns if sensitive information is shared. It also doesn’t work on all websites or platforms, which can be frustrating at times. Review collected by and hosted on G2.com.

It is useful tool for collaboration.It help in interaction with the users and agents.It allows more personalized approach thus making it simplified experience for both parties by letting them see and interact with the same content in real-time. Review collected by and hosted on G2.com.

Sometimes agent take the control of the browsing session without user consent. There are browser compatibilty issues and slowness sometimes becuase of low bandwidth.User sometimes may feel uneasy sharing the screen because of some sensitive information. Review collected by and hosted on G2.com.

The best part about Co-Browsing is, it allow agent as well as customer to have real time collaboration. Ultimately, a on hand view of browsing without any interruption. Review collected by and hosted on G2.com.

While using it found that for sometime agent tool the control of the entire session without consent of customer. There should be a permission concept for it. Review collected by and hosted on G2.com.

There feature that works without lag . Work smoothly what is expected. They have wide variety of feature and scalable too. Review collected by and hosted on G2.com.

They could add more features with help user to interact more with the browsing experience .more control over the product. Review collected by and hosted on G2.com.