Zoho Assist Features
What are the features of Zoho Assist?
Administration
- Integrations
- Diagnostics
- Session Recording
- Session Transfer
- Unattended Access
- File Sharing
- Screen Sharing
- File Sharing
- Unattended Remote Access
Platform
- Cross-Platform Access
- Mobile Device Access
- Remote Device Control
Security
- Device Enrollment
Maintenance
- Remote Reboot
Device Support
- Multi-Platform Support
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Zoho Assist Categories on G2
Filter for Features
Administration
Integrations | Allows for integration of support, chat, diagnostic or other IT management tools 134 reviewers of Zoho Assist have provided feedback on this feature. | 84% (Based on 134 reviews) | |
Diagnostics | Provides administrators with performance information to 138 reviewers of Zoho Assist have provided feedback on this feature. | 82% (Based on 138 reviews) | |
Session Recording | Based on 121 Zoho Assist reviews. Provides the ability to record remote access and support sessions | 83% (Based on 121 reviews) | |
Session Transfer | Allows remote access and support sessions to be transferred between users 123 reviewers of Zoho Assist have provided feedback on this feature. | 83% (Based on 123 reviews) | |
Unattended Access | Allows administrators access to devices, regardless of end-user's presence This feature was mentioned in 157 Zoho Assist reviews. | 91% (Based on 157 reviews) | |
File Sharing | Based on 146 Zoho Assist reviews. Allows remote users to share files with other remote users | 86% (Based on 146 reviews) | |
Screen Sharing | Provides screen sharing options to allow access to view or control real-time activities. This feature was mentioned in 91 Zoho Assist reviews. | 92% (Based on 91 reviews) | |
File Sharing | Provides easy and seamless file transfer and sharing capabilities to increase productivity and collaboration while working remotely. This feature was mentioned in 91 Zoho Assist reviews. | 86% (Based on 91 reviews) | |
Session Recording | Provides the ability to record remote access and support sessions. 81 reviewers of Zoho Assist have provided feedback on this feature. | 83% (Based on 81 reviews) | |
Unattended Remote Access | As reported in 92 Zoho Assist reviews. Provides remote access to computers at any time, without an end-user present. | 93% (Based on 92 reviews) | |
Multi - Session Handling | As reported in 86 Zoho Assist reviews. Provides multiple technician support simultaneously. | 86% (Based on 86 reviews) | |
Multi-Monitor Support | Allows users to switch between multiple end users’ monitors with a single click. This feature was mentioned in 87 Zoho Assist reviews. | 85% (Based on 87 reviews) | |
Access Control | Provides permssion for access control of user's web browser | Not enough data | |
Web Page Navigation | Allows agents to navigate through web pages by swapping or shifting pages on user's behalf | Not enough data | |
Real Time Assistance | Provides real time assitance across web and mobile | Not enough data |
Platform
Cross-Platform Access | Allows remote usage and access across a range of operating systems and device types This feature was mentioned in 144 Zoho Assist reviews. | 88% (Based on 144 reviews) | |
Mobile Device Access | Allows remote desktop administrators access to connected mobile devices 136 reviewers of Zoho Assist have provided feedback on this feature. | 84% (Based on 136 reviews) | |
Remote Device Control | Allows administators to take control of a connected endpoint device 155 reviewers of Zoho Assist have provided feedback on this feature. | 92% (Based on 155 reviews) |
Security
Device Enrollment | Based on 111 Zoho Assist reviews. Registers employee-owned or company-distributed devices for IT access | 82% (Based on 111 reviews) | |
Data Encryption | Based on 72 Zoho Assist reviews. Implements encryption standards to secure data both in transit and at rest. | 85% (Based on 72 reviews) | |
Compliance | Provides compliance to multiple industry standards like HIPAA and GDPR. This feature was mentioned in 74 Zoho Assist reviews. | 86% (Based on 74 reviews) | |
Data Security | Provides high-level security during co-browsing sessions | Not enough data | |
Data Masking | Provides secured masking on sensitive data (i.e. account numbers or passwords) | Not enough data |
Conferencing Options
Group Live Chat | Based on 11 Zoho Assist reviews. Provides a live chat feed during a screen sharing session. | 85% (Based on 11 reviews) | |
Audio Conferencing | As reported in 12 Zoho Assist reviews. Allows users to communicate via audio channels. | 85% (Based on 12 reviews) | |
Video Conferencing | Allows users to communicate via video channels. This feature was mentioned in 12 Zoho Assist reviews. | 86% (Based on 12 reviews) |
Presenter Tools
Live Preview | As reported in 12 Zoho Assist reviews. Provides a live preview of what viewers are seeing in real-time. | 85% (Based on 12 reviews) | |
Notifications Blocker | Based on 12 Zoho Assist reviews. Blocks notifications from other applications from appearing during a screen sharing session. | 83% (Based on 12 reviews) | |
Remote Control | Based on 13 Zoho Assist reviews. Allows users to give audience members control of cursors or tools on the shared screen. | 96% (Based on 13 reviews) | |
Switch Presenter | Allows presenters to relinguish presenter access to another user in a call. 12 reviewers of Zoho Assist have provided feedback on this feature. | 94% (Based on 12 reviews) |
Application Tools
Password Protection | Provides password protection to screen sharing sessions. 12 reviewers of Zoho Assist have provided feedback on this feature. | 86% (Based on 12 reviews) | |
Recording | As reported in 12 Zoho Assist reviews. Allows users to record screen sharing sessions for later review. | 83% (Based on 12 reviews) | |
In-Browser Application | Based on 12 Zoho Assist reviews. Software is available within browsers. | 92% (Based on 12 reviews) |
ServiceNow Apps
ServiceNow Integration | How satisfied are you with this app/integration in the ServiceNow ecosystem? | Not enough data | |
Value | How valuable is it to be able to use this product with ServiceNow? | Not enough data |
Maintenance
Remote Reboot | Based on 89 Zoho Assist reviews. Remotely wake, restart, and install applications on sleeping devices. | 87% (Based on 89 reviews) | |
Remote Printing | As reported in 74 Zoho Assist reviews. Print files from remote computer onto the local printer, without having to transfer the file between computers. | 82% (Based on 74 reviews) |
Communication
Text Chat | Connects instantly via group chats, web-based chats, offline messaging, persistent chat groups, and customer-initiated chat. 85 reviewers of Zoho Assist have provided feedback on this feature. | 87% (Based on 85 reviews) | |
VoIP | Based on 67 Zoho Assist reviews. Provides voice over IP calling solutions. | 73% (Based on 67 reviews) | |
Video Conference Call | As reported in 67 Zoho Assist reviews. Provides pre-session or in-session video call options to resolve issues. | 70% (Based on 67 reviews) | |
Screen Annotations | Allows to draw, highlight, encircle, and box certain areas on the screen of the remote computer to enhance support and communicate better. This feature was mentioned in 71 Zoho Assist reviews. | 79% (Based on 71 reviews) |
Device Support
Mobile Device Access | Allows mobile device access to provide support or connect to your computer from anywhere. This feature was mentioned in 78 Zoho Assist reviews. | 81% (Based on 78 reviews) | |
Multi-Platform Support | Provides support across iOS, Mac, Android, PC and other devices. This feature was mentioned in 88 Zoho Assist reviews. | 89% (Based on 88 reviews) | |
Cross-Platform | As reported in 82 Zoho Assist reviews. Allows cross-platform device support, supporting Windows, Mac, Linux, iOS, Android, and Chromebook devices. | 88% (Based on 82 reviews) |
Performance
Reporting | Provides robust reporting capbilities like session details, technician performance information, and end users’ survey summaries. This feature was mentioned in 77 Zoho Assist reviews. | 81% (Based on 77 reviews) |
