ScreenConnect Reviews & Product Details

ScreenConnect is very lightweight, has good support, and works on both Mac and PC. Pricing is reasonable compared to almost every other option for remote control and support. The bandwidth required to manage a remote machine appears to be minimal as to not impede control performance. Best of all it has multiple deployment options for different scenarios. Review collected by and hosted on G2.com.

It requires Admin rights to install, I realize this is a good security but it can pose a challenge when reinstallation is required.

Also Mac makes it repeatedly difficult to keep the client active, it seems every so often a Mac System update requires us to re-allow the software which is locked on our users Macs behind admin credentials. This requires us to get connected with ARD to resolve it. Review collected by and hosted on G2.com.

I've been using ScreenConnect for over four years, and it's a great product. It's one of the best ways to connect remotely to another system. We use it for assisting users with various remote issues and connecting to the back end to improve workstation functionality. ScreenConnect is incredibly helpful for support on non-customer machines with one-time connections. I really like the toolbox feature because it keeps a uniform set of tools available for our technicians. The backstage functionality is fantastic as it allows us to work on the machine without needing the user present. The ability to cut and paste within ScreenConnect is really helpful. It's integrated into NinjaOne, which makes monitoring and maintaining our machines super straightforward by allowing us to open a session with a single click. Setting up ScreenConnect was a no-brainer, very easy—we just installed the agents, and training our technicians only took a little while. Review collected by and hosted on G2.com.

Cleaning up the back end and removing machines after they've been gone for a long time might be something we struggle with, and that's about it. Review collected by and hosted on G2.com.

Screenconnect provides fast and secure remote support and our IT team can quickly remote access computers/devices and troubleshoot and/or configure programs/apps.

With screenconnect, collaboration is also boosted thanks to screen sharing and ease of copying files remotely and securely.

With screenconnect, I like that remote video support is available and is very helpful when working with teams.

It is a fulfilling remote desktop solution that has saved our business money and ensures continuity of services no matter the location of the teams. Review collected by and hosted on G2.com.

Well, I has met needs, Screenconnect is the best I have used. Review collected by and hosted on G2.com.

It offers amazing remote support features and it is always easy for our IT teams to diagnose issues remotely and offer support without having to move.

With the tool in place, our IT teams can work from any location and yet offer amazing support when need be.

The remote access and connection is super secure which guarantees our data security.

ScreenConnect also ensures improved collaboration thanks to features like in-session chat and also ability to share cameras.

It also supports background functionality where our IT teams can access computer background and perform diagnosis without affecting the user in real time. Review collected by and hosted on G2.com.

It has all great features and no complaints yet. ScreenConnect has met our needs and is a great tool for offering remote support. Review collected by and hosted on G2.com.

Easy and quick to use. The UI is perfectly minimal, and I haven’t noticed any lag at all. This tool is essential for our MSP. Review collected by and hosted on G2.com.

The security issues are the biggest problem. To their credit, CW is quick to fix them, and since we’re hosted we get the patches automatically and quickly. Still, it’s always in the back of my mind. Review collected by and hosted on G2.com.

I like ScreenConnect's ease of use and how it's integrated with Entra ID, which allows us to use roles to give engineers only the access they require. The RBAC permissions are really handy, and I appreciate the personal branding support for our ADHOC support portal. Recording remote sessions is a big plus, as it helps keep us protected through auditing. The deployment was really easy with the RMM integration. Review collected by and hosted on G2.com.

integration with some AI to review screen recordings so we can log activity to our PSA Review collected by and hosted on G2.com.

What I like best about ScreenConnect is its fast and reliable remote access that works smoothly even on low bandwidth. The interface is clean, making it easy to manage multiple sessions effortlessly. Its strong security features give confidence during sensitive remote work. Overall, it delivers a seamless and professional remote support experience. Review collected by and hosted on G2.com.

At times, the setup process can feel slightly complex for non-technical users. Additionally, occasional session drops can disrupt workflow during remote troubleshooting. Review collected by and hosted on G2.com.

Multi-monitor support, low-bandwidth support, a toolbox, chat, wake lock, extensibility, and cross-platform compatibility—everything you could want in a remote support tool. The backstage features let me run commands and install software without stopping the user from working, and I can also send them messages when needed. Review collected by and hosted on G2.com.

Sometimes it takes the client a while to come back online. Review collected by and hosted on G2.com.

I run a small IT support business. I needed a solution for providing remote support to customers, both on an "as needed" basis, as well as on an "always connected" basis. The other products I looked at, like Team Viewer, LogMeIn, etc., we just too expensive for my situation. I'll admit, I was a bit concerned that maybe ScreenConnect might not be very reliable, etc., because it was less expensive, but that concern was totally unfounded. ScreenConnect has been 100% reliable for me. It does everything I need. If someone calls in looking for immediate support, it is very easy to have them go to my web site, where I have a "Remote Support" page, where they can enter a simple code and quickly get connected. I also have many clients' computers always connected, so any time they need me to do something, I can get right in and take care of things, without having to worry about setting up a remote support session.

It was very easy to set up my self-hosted ScreenConnect server. It's very easy to install on client computers. There is no monkey business with having to exchange codes and passwords with the client to get connected. Review collected by and hosted on G2.com.

Over time there have been a few issues with anti-virus programs, such as McAfee and Bitdefender claiming that the ScreenConnect installer is a trojan. Apparently this is due to the fact that some malicious actors have been using ScreenConnect and probably other remote access applications, to gain remote access to their victims' computers. Review collected by and hosted on G2.com.

Hands down THE best remote support tool. Nothing else comes close. We use it all day everyday. Review collected by and hosted on G2.com.

We recently switched to the cloud version. It doesn't allow you to hide the banner at the top of the page. Very slightly annoying, sometimes. Review collected by and hosted on G2.com.