Top Tools at a Glance
Best for Deep service mapping with enterprise-scale correlation | User Review "Revolutionizes IT Management with Automation and AI-Driven Insights" A Verified User Mid-Market (51-1000 emp.) | ||
Best for Lightweight AIOps for lean IT teams | User Review "All-in-One Platform That Streamlines IT Management" RJ Raechal J. Small-Business (50 or fewer emp.) | ||
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Best for Instant microservice-level observability | User Review "Excellent tool to monitor systems" EA Edward A. Enterprise (> 1000 emp.) | ||
Best for Autonomous full-stack diagnostics | User Review "Overly Complex with Misleading Dashboards and False Positives" C Verified User Enterprise (> 1000 emp.) | ||
Best for Cross-telemetry cloud observability | User Review "Comprehensive APM with Installation Challenges" ![]() GK Gaurav k. Mid-Market (51-1000 emp.) | ||
Best for Predictive anomaly intelligence | User Review "Reliable insights & easy to use observability tool." U Verified User Enterprise (> 1000 emp.) | ||
Best for AIOps-activated service desk operations | User Review "Efficient ITSM Solution with Room for Support Improvement" ![]() AS Arturo S. Enterprise (> 1000 emp.) | ||
Best for Autonomous resource right-sizing | User Review "Automated Recommendations That Cut Cloud Costs Effortlessly" U Verified User Small-Business (50 or fewer emp.) | ||
Best for Developer-focused performance insight | User Review "Effortless Setup and User-Friendly Experience" A Verified User Enterprise (> 1000 emp.) | ||
Best for End-to-end autonomous remediation | User Review "Effortless Automation with Digitate Ignio" ![]() AS Anshita S.
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Deep service mapping with enterprise-scale correlation
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Instant microservice-level observability
Autonomous resource right-sizing
Buyer's Guide: AIOps Platforms
All AIOps Platforms Tools
Written by G2’s researcher using verified user reviews and product data, with no personal bias.
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Users find the ease of use of ServiceNow IT Operations Management enhances daily efficiency and navigation for new users.
Users value the real-time visibility provided by ServiceNow ITOM, enhancing operational control and reducing downtime.
Users appreciate the efficient tracking and monitoring capabilities of ServiceNow ITOM, enhancing visibility into incidents and dependencies.
Users find the learning difficulty of ServiceNow IT Operations Management a barrier for non-technical team members.
Users often struggle with the complexity of ServiceNow IT Operations Management, making navigation and setup challenging.
Users find the steep learning curve challenging, making implementation and configuration more time-consuming than expected.
Written by G2’s researcher using verified user reviews and product data, with no personal bias.
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Users value the ease of use in Atera, highlighting its quick navigation and clear dashboard for managing devices.
Users appreciate Atera for its comprehensive all-in-one platform, enhancing support efficiency and network visibility.
Users value the automation features of Atera, enhancing efficiency and simplifying their business processes.
Users express concerns about missing features in Atera, impacting workflow and accessibility of critical tools.
Users find Atera's features limited, lacking essential tools like advanced reporting and real-time ticket management.
Users report feature issues with Atera, including blurriness, workflow disruptions, and unreliable remote access.
Written by G2’s researcher using verified user reviews and product data, with no personal bias.
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Users love the effortless monitoring capabilities of IBM Instana, making complex application oversight quick and intuitive.
Users value the effortless and powerful monitoring capabilities of IBM Instana for complex application environments.
Users highly value the real-time monitoring capabilities of IBM Instana, simplifying the tracking of application performance and incidents.
Users find the pricing too high for IBM Instana, especially considering its features and value for startups.
Users find the UI overwhelming and inefficient, suggesting a need for a better guide to improve usability.
Users find the pricing high for smaller teams, along with other confusing features and overwhelming UI challenges.
Written by G2’s researcher using verified user reviews and product data, with no personal bias.
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Users value the deep insights and AI-powered diagnostics of Dynatrace, enhancing application monitoring and root cause analysis.
Users applaud the ease of use in Dynatrace, facilitating intuitive workflows and efficient monitoring solutions.
Users value the advanced monitoring capabilities of Dynatrace, enabling quick insights and efficient performance management.
Users find the learning curve daunting, struggling with configuration and managing the complexity of Dynatrace features.
Users find the learning difficulty with Dynatrace challenging due to its complexity and extensive configuration options.
Users find Dynatrace expensive, particularly for non-profits and startups, limiting access to necessary features and tools.
Written by G2’s researcher using verified user reviews and product data, with no personal bias.
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Users appreciate the ease of use of Datadog, finding it intuitive to implement and navigate various features.
Users value the comprehensive monitoring capabilities of Datadog, enhancing visibility across various system aspects.
Users highlight the real-time monitoring capabilities of Datadog, ensuring comprehensive oversight of their systems.
Users find the subscription cost too high for Datadog, expressing concerns over affordability and pricing.
Users find the pricing issues with Datadog problematic, as costs can rise unexpectedly and seem excessive.
Users find a steep learning curve with Datadog, requiring time to master its features effectively.
Written by G2’s researcher using verified user reviews and product data, with no personal bias.
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Users value the real-time insights offered by Rakuten SixthSense Observability, enhancing proactive system monitoring and performance analytics.
Users appreciate the ease of use of Rakuten SixthSense, enjoying streamlined monitoring and an intuitive interface.
Users value the detailed monitoring capabilities of Rakuten SixthSense, facilitating real-time performance tracking and troubleshooting.
Users find the inefficient alert system frustrating, as it lacks customization and generates false positives.
Users report insufficient information due to inadequate documentation, impacting their ability to effectively use Rakuten SixthSense.
Users highlight the need for system improvement, particularly regarding agent-less installations and alert management enhancements.
Written by G2’s researcher using verified user reviews and product data, with no personal bias.
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Users find SysAid to be intuitive and easy to use, enhancing workflow and customer service experiences effectively.
Users love the exceptional customer support from SysAid, always reliable and nearly available around the clock.
Users appreciate the strong asset management and workflow efficiency of SysAid, streamlining ticketing and automation processes.
Users desire more customization features, as current options are limited and can complicate implementation efforts.
Users note a steep learning curve with SysAid, requiring time to master its complex features and settings.
Users note the limited customization of SysAid, making the Self-Service Portal less flexible and user-friendly.
Written by G2’s researcher using verified user reviews and product data, with no personal bias.
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Users commend the cost optimization capabilities of IBM Turbonomic, effectively reducing unnecessary cloud expenses while enhancing performance.
Users highlight the ease of use of IBM Turbonomic, appreciating its intuitive UI and fast learning curve.
Users value the smart automation of IBM Turbonomic, which effectively optimizes resources and reduces cloud costs.
Users find the complexity of IBM Turbonomic challenging, particularly for new users navigating the steep learning curve.
Users find the steep learning curve of IBM Turbonomic challenging, requiring time to master its features effectively.
Users find the pricing steep, particularly challenging for smaller organizations with limited IT budgets.
Written by G2’s researcher using verified user reviews and product data, with no personal bias.
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Users value the real-time monitoring of New Relic, enhancing application performance and enabling effective issue resolution.
Users appreciate the ease of use of New Relic, finding it user-friendly with intuitive dashboards and real-time analytics.
Users value the robust insights and real-time alerts from New Relic, enhancing monitoring and troubleshooting efficiency.
Users find the pricing structure to be complex and expensive, particularly for smaller teams or high data volumes.
Users find pricing issues with New Relic, citing complexity and high costs for teams with greater data needs.
Users find the complexity of New Relic's advanced dashboards and pricing model challenging for newcomers and large teams.
Written by G2’s researcher using verified user reviews and product data, with no personal bias.
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Users value the predictive insights and proactive issue resolution of Digitate's ignio AIOps, enhancing overall IT efficiency.
Users value the automation capabilities of Digitate's ignio, greatly enhancing efficiency and reducing noise in operations.
Users appreciate the excellent customer support from the Digitate team, enhancing their overall experience with Ignio.
Users find the initial setup and upgrades to be time-consuming, complicating their overall experience with Digitate.
Users find the setup complexity of Digitate challenging, often struggling with installation and customization for new users.
Users find Digitate's difficult learning curve challenging, requiring significant setup and integration efforts for effective usage.
This description is provided by the seller.
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Users value the real-time alert notifications of PagerDuty, ensuring timely responses to critical issues through various channels.
Users value the reliable alert management of PagerDuty, enhancing efficiency through effective notifications and mobile access.
Users value the reliable and timely alert management of PagerDuty, ensuring effective response during critical incidents.
Users find PagerDuty's pricing to be comparatively high, limiting accessibility to its essential features.
Users experience alert issues with PagerDuty, noting excessive notifications and difficulties with filtering settings.
Users find the pricing issues with PagerDuty to be high compared to other incident management providers.
This description is provided by the seller.
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Users value the AI-powered full stack monitoring capabilities of Site24x7 for multicloud setups.
Users appreciate the ease of use of Site24x7, enjoying seamless integration and straightforward setup for monitoring.
Users value the real-time monitoring capabilities of Site24x7, enhancing visibility for both internal and external infrastructure.
Users face issues with alert notifications being noisy and ungrouped, complicating the monitoring experience with Site24x7.
Users find the missing features in Site24x7 frustrating, desiring better integration and additional support options.
Users find the learning curve steep and complicated, requiring time to understand the numerous modules and setup.
This description is provided by the seller.
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Users value the noise reduction and streamlined incident management provided by BigPanda's alerting system.
Users value the effective alert management from BigPanda, enhancing incident response and reducing noise in workflows.
Users value the automation features of BigPanda for reducing noise and streamlining incident management effectively.
This description is provided by the seller.
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Users highlight Siit for its ease of use, enhancing support efficiency and simplifying the onboarding experience.
Users love the seamless integrations of Siit with Slack and Microsoft Teams, greatly enhancing team collaboration and efficiency.
Users appreciate the efficient customer support provided by Siit, enhancing their overall experience and satisfaction.
Users feel the need for more inadequate reporting, seeking enhanced analytics for improved support operations insights.
Users feel the inadequate reporting features hinder their ability to gain deeper insights into support operations.
Users want broader integration options for Siit, particularly with tools like Google Drive for enhanced onboarding resources.
This description is provided by the seller.















