Best AIOps Tools and Platforms
Artificial intelligence for IT operations, or AIOps, leverages AI techniques to manage and optimize IT infrastructure. With AIOps, critical operational tasks, such as performance monitoring, workload scheduling, and data backup, can be automated, reducing manual intervention and enhancing efficiency. AIOps platforms and tools take advantage of this to accelerate issue identification and resolution by increasing root cause analysis (RCA) accuracy and proactive identification, which reduces time to resolution and helps improve service level agreement (SLA) adherence. All IT teams can take advantage of the benefits AIOps solutions offer.
AIOps software solutions streamline IT operations through five essential features:
These capabilities enable proactive, efficient, and intelligent IT management.
AIOps software products combine machine learning (ML), natural language processing (NLP), and other advanced AI methods to provide proactive, real-time insights tailored to specific IT environments. By collecting and analyzing data from a wide array of sources—like logs, metrics, and events, AIOps solutions help IT teams identify issues before they escalate, predict system behaviors, and streamline decision-making. This holistic, data-driven approach with the right kind of tools not only minimize downtime but also enables teams to focus on strategic tasks, ultimately enhancing IT operational resilience and efficiency.
By nature of their functions, the best AIOps tools are commonly integrated with a variety of other IT-focused tools, including but not limited to a variety of monitoring, incident management, service desk, and log analysis solutions. Many AIOps software platforms will integrate those functionalities directly into the platform to consolidate troubleshooting resources.
To qualify for inclusion in the AIOps category, a product must:
Best AIOps Tools At A Glance
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- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Dynatrace (NYSE: DT) exists to make the world’s software work perfectly. Our unified platform combines broad and deep observability and continuous runtime application security with Davis® hypermodal A
- Software Engineer
- Senior Software Engineer
- Information Technology and Services
- Financial Services
- 69% Enterprise
- 23% Mid-Market
18,831 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- What G2 Users Think
- Seller Details
New Relic invented cloud APM for application engineers. Today it is a leader in observability and source of truth for all engineers to make decisions with data across their entire software stack and t
- Software Engineer
- Senior Software Engineer
- Information Technology and Services
- Computer Software
- 43% Mid-Market
- 30% Small-Business
- Reviewers appreciate the ability to monitor performance and reliability of all their various application with New Relic
- Reviewers mention the quantity and frequent addition of helpful features, but some noted that features feel incomplete or overwhelming
- Reviewers like the ability to easily customize alerts, and the automated alerts the tool provides
68,511 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- What G2 Users Think
- Seller Details
Datadog is the monitoring, security and analytics platform for developers, IT operations teams, security engineers and business users in the cloud age. The SaaS platform integrates and automates infra
- Software Engineer
- DevOps Engineer
- Information Technology and Services
- Computer Software
- 48% Mid-Market
- 32% Enterprise
- Reviewers like the way that Datadog provides a centralized view of their entire organizational infrastructure
- Reviewers often highlight the ability to view specific logs in realtime, and pinpoint issues that may be occurring
- Reviewers like the ability to ingest, monitor, and analyze many types of data in the platform
49,628 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Launched in 2015, Digitate is a leading provider of SaaS-based autonomous enterprise software, bringing agility, assurance, and resiliency to IT and business operations. Digitate’s flagship offerin
- Retail
- Pharmaceuticals
- 86% Enterprise
- 8% Small-Business
3,872 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
PagerDuty helps organizations of all sizes deliver seamless digital experiences by providing real-time insights and automation through the PagerDuty Operations Cloud. Designed to manage critical incid
- Software Engineer
- Senior Software Engineer
- Information Technology and Services
- Computer Software
- 43% Mid-Market
- 39% Enterprise
25,391 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Instana’s Enterprise Observability Platform, powered by automated Application Performance Monitoring, discovers and maps all services, infrastructure, and their inter-dependencies automatically. Insta
- Software Engineer
- System Engineer
- Information Technology and Services
- Computer Software
- 43% Mid-Market
- 40% Enterprise
711,154 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
ManageEngine Site24x7 offers unified cloud monitoring for DevOps and IT operations within small to large organizations. The solution monitors the experience of real users accessing websites and applic
- CEO
- IT Manager
- Information Technology and Services
- Computer Software
- 44% Small-Business
- 43% Mid-Market
7,655 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
BigPanda provides Event Correlation and Automation, powered by AIOps, that helps operations teams detect, respond and resolve IT incidents faster and more easily than ever before. As enterprises mod
- Developer
- Engineer
- Information Technology and Services
- Computer Software
- 56% Enterprise
- 38% Small-Business
3,108 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Aisera delivers an Agentic AI platform that leverages artificial intelligence and machine learning to automate and transform enterprise service desk operations across IT, HR, finance, legal, facilitie
- Information Technology and Services
- Computer Software
- 68% Enterprise
- 22% Mid-Market
1,500 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
SolarWinds® Observability is a full-stack observability solution that addresses the needs of modern organizations of all sizes by providing deep visibility into their hybrid ecosystems while affording
- Network Engineer
- Network Administrator
- Information Technology and Services
- Computer Software
- 46% Enterprise
- 37% Mid-Market
20,054 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
The pioneer of AIOps, advancing enterprise availability with modern ITOps. Why AIOps? At Moogsoft, we understand that every business leader wants to protect and grow revenue, increase customer satisf
- Analyst
- Information Technology and Services
- 82% Enterprise
- 18% Mid-Market
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Powered by Cisco, AppDynamics is on a mission to help companies see their technology through the lens of the business so they can work as one to prioritize what matters most. We’re reinventing the obs
- Software Engineer
- Senior Software Engineer
- Information Technology and Services
- Computer Software
- 58% Enterprise
- 35% Mid-Market
733,873 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Find out what is happening in your business and take meaningful action quickly with Splunk Enterprise. Automate the collection, indexing and alerting of machine data that's critical to your operations
- Software Engineer
- Senior Software Engineer
- Information Technology and Services
- Computer Software
- 62% Enterprise
- 26% Mid-Market
733,873 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Data-centric AIOps Platform for Hybrid Deployments Powered by Robotic Data Automation Fabric (RDAF) Enabling the Autonomous Enterprise! - CloudFabrix was founded on a deep desire to enable Autonomous
- Computer Software
- 50% Mid-Market
- 30% Small-Business
1 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
OpsRamp’s modern, SaaS-based platform provides enterprise IT teams and managed service providers comprehensive IT operations management (ITOM) from discovery to monitoring to remediation and automatio
- Information Technology and Services
- 52% Enterprise
- 30% Mid-Market
1,465 Twitter followers
