SolarWinds DameWare Remote Support Reviews & Product Details

Fast Issue Resolution - When an end user has an issue, DRE helps you solve it fast. Avoid long connection or software response times.

Unattended Support - Don’t bother an end user unnecessarily; resolve their issues from behind the scenes.

From Anywhere to Everywhere - Get quick remote access from Windows, Mac OS X, or Linux to any desktop or mobile device such as Android or iOS.

High-Resolution Support - Crystal-clear visibility in HD, scaled by the capability of your network. Review collected by and hosted on G2.com.

I am able to do a lot of the work needed but there are a few areas which need improved. I am not able to go fully away from LogmeIn.com because there is still one thing it does which dameware doesn't. Otherwise its a near perfect product. Review collected by and hosted on G2.com.

Easy to use, autoinstall client and the price is very attractive for entreprise Review collected by and hosted on G2.com.

Bandwitch consumption is a bit high for this kind of product by default Review collected by and hosted on G2.com.

The ease of use and number of features. Always working great! Review collected by and hosted on G2.com.

It does not look that great, but it's OK. Review collected by and hosted on G2.com.

The delay and loading and error message pops. Review collected by and hosted on G2.com.

Way of giving me on the options for tools Review collected by and hosted on G2.com.

The central server mode was easy for admin of the system. Users could be quickly added by Active Directory group or by single users. The service could be installed remotely without any presence directly at the machine. As long as the PC name was know and an admin account was used, a connection was made. Review collected by and hosted on G2.com.

The PCs that could be connected MUST be on the same LAN. We needed to support machines at a subcontractor but could not utilize DMRC for the remote connection. File transfer with DMRC is not a simple task either. Review collected by and hosted on G2.com.

Relatively lightweight, easy to maintain, and versatile, as it has different modules. Review collected by and hosted on G2.com.

Licensing is a bit pricy, but it is worth it. Review collected by and hosted on G2.com.

DameWare is really easy to setup and use for remote assist when it comes to helping out members of my team. Review collected by and hosted on G2.com.

The only thing I would like to see, is it remembers my last selection when it comes to login/password options. Review collected by and hosted on G2.com.

Dameware has been around a long time and works well for remote support Review collected by and hosted on G2.com.

The downside I had intermittent issues with control Review collected by and hosted on G2.com.

The one thing I like most is we can remote into any devices like Mobiles, Tablets, Laptops

Easy to connect and communicate with people with the Dameware Remote and Chat option Review collected by and hosted on G2.com.

I had a few issues times with the Cursor, When I click on one point it just shows in a different area

Sometimes it doesn't reconnect after the system reboot Review collected by and hosted on G2.com.

uncomplicated way to connect systems to analyze the issues in end user machine or devices even if the user is not around the machine.

Files shared via dameware is easy and can be reversed post the session.

It also Provides chatting support snippets facilities during sessions. Review collected by and hosted on G2.com.

The connection would be most terrible if the bandwidth is comparatively shallow. Multiscreen remote session needs to be improved such as in single screen per slide. Review collected by and hosted on G2.com.