SolarWinds DameWare Remote Support Reviews & Product Details

Relatively lightweight, easy to maintain, and versatile, as it has different modules. Review collected by and hosted on G2.com.

Licensing is a bit pricy, but it is worth it. Review collected by and hosted on G2.com.

DameWare is really easy to setup and use for remote assist when it comes to helping out members of my team. Review collected by and hosted on G2.com.

The only thing I would like to see, is it remembers my last selection when it comes to login/password options. Review collected by and hosted on G2.com.

Dameware has been around a long time and works well for remote support Review collected by and hosted on G2.com.

The downside I had intermittent issues with control Review collected by and hosted on G2.com.

uncomplicated way to connect systems to analyze the issues in end user machine or devices even if the user is not around the machine.

Files shared via dameware is easy and can be reversed post the session.

It also Provides chatting support snippets facilities during sessions. Review collected by and hosted on G2.com.

The connection would be most terrible if the bandwidth is comparatively shallow. Multiscreen remote session needs to be improved such as in single screen per slide. Review collected by and hosted on G2.com.

The most valuable part of this software is the layout which is similar to rdcman. It offers most of the same features and capabilities as other software on the market. Review collected by and hosted on G2.com.

There are some glaring drawbacks to this software. If your license runs out, the software becomes unusable. The ability to add machines is somewhat cumbersome, and there is no way to add notes to entries for better support. The benefits were roughly the same as other complementary products but were ultimately not better in every way Review collected by and hosted on G2.com.

I like the ability to easily remote into my users computers to support them when they are having issues. Review collected by and hosted on G2.com.

The install is not as straightforward as it could be. Review collected by and hosted on G2.com.

Lightweight installation. Very capable. The tool is used very frequently by our support agents. Review collected by and hosted on G2.com.

No recording enabled for us so far. Requires a stable connection in order to work properly. Review collected by and hosted on G2.com.

I like the ability to install the client remotely, or manually. There is great documentation and great support behind this product as well! I can't recommend SolarWinds for all your support tools! Review collected by and hosted on G2.com.

I wish that the software was backwards compatible. You can only remote to a computer running the same version as the host. Review collected by and hosted on G2.com.

Functionality is very good which is very usefull for remote operation. But only the cons is login to host machine is very difficult.. Review collected by and hosted on G2.com.

Unable to simple login to Host pc through VPN because of high rate of refresh into login page. Each time it is refreshing and again reset back to previous state. So can you stop the refresh command and make just as like simple windows Remote Desktop. Review collected by and hosted on G2.com.

Remote installation with no need that there is a person on the other side Review collected by and hosted on G2.com.

You will need a basic comprehension of AD. Review collected by and hosted on G2.com.