SolarWinds DameWare Remote Support Reviews & Product Details - Page 2

The management console of the application is clear

Interface made beautifully

not confused

every feature and setting you're looking for is in this console.

you can determine the remote connection quality

You can adjust the speed and quality of the application in inverse proportion.

You can make secure connection with password setting, this password can be random as well as can be fixed. Review collected by and hosted on G2.com.

it's definitely the best remote connection program I've ever used. very successful both on computers and mobile devices. I've never had a negative experience. Review collected by and hosted on G2.com.

With the application, it is good to connect directly to user screens.

it can also be connected in viewer mode.

This is also a good feature as you can do file transfers while the application is running. these files are stored in their own private folder. you can change if you want.

you can install the agent of the program on a remote computer and access the inventory information on that device.

cpu shows temperature, harddisk shows data density. shows the intensity of work in the CPU. Review collected by and hosted on G2.com.

We have been supporting the end user in our company for 9 years. The management screen and use is extremely successful. I did not see a problem. Review collected by and hosted on G2.com.

Remote support provides many tool and options to control a computer. Whether its a simple ping option to being able to edit the registry, its our go to software. Review collected by and hosted on G2.com.

It hasn't changed much over the last few years, a change in the layout, maybe a more modern dashboard would be a nice change. Review collected by and hosted on G2.com.

Easy deployment and use for remote support. Review collected by and hosted on G2.com.

Some of the product is outdated and it seem like solarwinds is letting the product die. Review collected by and hosted on G2.com.

It is very easy to connect to computers to check system errors, manage your domain, servers and computers. Easily locate OUs, computers, servers and Workstations. Edit registry, check processes, Schedules, Events..etc. You can create calls to System tools to manage remote computers. Review collected by and hosted on G2.com.

Sometimes the services on the remote machines crash and the remote connection fails, you need to uninstall and install the services again and some times is a bit difficult. You can not deploy the services or remote command to Ous or to a bunch of computers/servers, it need to be done one by one. Review collected by and hosted on G2.com.

That you can logon to a computer in different (trusted) domains remotely without a user being there, as long as the PC is on and at logon you can log on as a local admin and do your stuff. Review collected by and hosted on G2.com.

We're running an old version. There's no upgrade path and its incredibly expensive software. Review collected by and hosted on G2.com.

Remote onto the target PC and view the current screen (instead of RDP in a new instance). Installs application on target PC without prior setup. Has tools to ping target PCs for basic network troubleshooting. I also really like that we can remote onto PCs outside of our organizations network by sending a remote desktop authorizations through email or instant messaging. This feature has allowed us to support remote users outside of our network. Review collected by and hosted on G2.com.

Has no real configuration setting so that i have to set the view controls every time i log in and use the software. I also dislike that even though I have a solid connection to the target PC, the remote connection fails or takes an extended amount of time for a successful session to start. Restarting the target PC does help most of the time but it becomes moot when your trying to see the error that the user is trying to show you. Review collected by and hosted on G2.com.

This is a great remote access tool for enterprise environments. It is more secure than Windows Remote Desktop. Works great with AD as well, which is very handy in an enterprise environment like a school district with schools that are miles apart. Mouse and keyboard controls flow seamlessly between your local machine and the machine you are remoted into. When trying to remote into a system that doesn't have the client software, it gives you the option to push the client software out to the machine so that you can get in to help the customer. Review collected by and hosted on G2.com.

When trying to copy text from your local machine and paste to the remote machine, the option doesn't always work. Review collected by and hosted on G2.com.

DameWare allows me to remote into clients' computer machines and completely gain computer control, while also allowing the user to observe my actions on their end. I like the feature of "locking" the end-user's controls and thus preventing them from accidentally interrupting any processes that I am running on their computer. I also like that you can save the IP addresses of the machines that are most used in a visible "favorites" column. Review collected by and hosted on G2.com.

Resolution is sometimes distorted, depending on the settings on the end-user's monitor. Although not a critical problem, scrolling up/down and left/right constantly could be time consuming and annoying. Review collected by and hosted on G2.com.

Easy to use, autoinstall client and the price is very attractive for entreprise Review collected by and hosted on G2.com.

Bandwitch consumption is a bit high for this kind of product by default Review collected by and hosted on G2.com.