SolarWinds DameWare Remote Support Features
What are the features of SolarWinds DameWare Remote Support?
Platform
- Remote Device Control
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SolarWinds DameWare Remote Support Categories on G2
Filter for Features
Administration
Usage Information | Offers visibility into employee device activity | Not enough data | |
Integrations | Allows for integration of support, chat, diagnostic or other IT management tools | Not enough data | |
Diagnostics | Provides administrators with performance information to | Not enough data | |
Session Recording | Provides the ability to record remote access and support sessions | Not enough data | |
Unattended Access | Allows administrators access to devices, regardless of end-user's presence | Not enough data | |
Screen Sharing | Provides screen sharing options to allow access to view or control real-time activities. | Not enough data | |
File Sharing | Provides easy and seamless file transfer and sharing capabilities to increase productivity and collaboration while working remotely. | Not enough data | |
Session Recording | Provides the ability to record remote access and support sessions. | Not enough data | |
Unattended Remote Access | Provides remote access to computers at any time, without an end-user present. | Not enough data | |
Multi - Session Handling | Provides multiple technician support simultaneously. | Not enough data | |
Multi-Monitor Support | Allows users to switch between multiple end users’ monitors with a single click. | Not enough data |
Platform
Cross-Platform Access | Allows remote usage and access across a range of operating systems and device types | Not enough data | |
Remote Device Control | Allows administators to take control of a connected endpoint device 10 reviewers of SolarWinds DameWare Remote Support have provided feedback on this feature. | 93% (Based on 10 reviews) |
Security
Remote Wipe | Enable the remote locking down and encryption of employee devices | Not enough data | |
Data Encryption | Implements encryption standards to secure data both in transit and at rest. | Not enough data | |
Compliance | Provides compliance to multiple industry standards like HIPAA and GDPR. | Not enough data |
Maintenance
Remote Reboot | Remotely wake, restart, and install applications on sleeping devices. | Not enough data | |
Remote Printing | Print files from remote computer onto the local printer, without having to transfer the file between computers. | Not enough data |
Communication
Text Chat | Connects instantly via group chats, web-based chats, offline messaging, persistent chat groups, and customer-initiated chat. | Not enough data | |
VoIP | Provides voice over IP calling solutions. | Not enough data | |
Video Conference Call | Provides pre-session or in-session video call options to resolve issues. | Not enough data | |
Screen Annotations | Allows to draw, highlight, encircle, and box certain areas on the screen of the remote computer to enhance support and communicate better. | Not enough data |
Device Support
Mobile Device Access | Allows mobile device access to provide support or connect to your computer from anywhere. | Not enough data | |
Multi-Platform Support | Provides support across iOS, Mac, Android, PC and other devices. | Not enough data | |
Cross-Platform | Allows cross-platform device support, supporting Windows, Mac, Linux, iOS, Android, and Chromebook devices. | Not enough data |
Performance
Reporting | Provides robust reporting capbilities like session details, technician performance information, and end users’ survey summaries. | Not enough data |
