--- title: Insightful Reviews meta_title: 'Insightful Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 422 reviews by the users' company size, role or industry to find out how Insightful works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 422 scale: '5' date_modified: '2026-09-15' parent_category: name: HR url: https://www.g2.com/categories/hr --- # Insightful Reviews **Vendor:** Insightful (formerly Workpuls) **Category:** [Employee Monitoring Software](https://www.g2.com/categories/employee-monitoring-software) **Average Rating:** 4.6/5.0 **Total Reviews:** 422 **AI Verified:** At least 10 G2 reviewers have confirmed using this product's AI features and functionality. ## About Insightful Insightful is a Work Intelligence platform that helps organizations understand how work actually happens across people, processes, and AI, so they can improve performance, optimize workflows, and reduce operational waste. When work is spread across people, locations, and tools, small gaps add up fast. Time goes missing. Work slows down. Problems surface late. Insightful brings this together in one platform, built to help organizations optimize People, Process, and Technology through three core capabilities: 1. Workforce Analytics: Measure workforce productivity, utilization, and performance with real-time visibility into how work gets done. 2. Workflow Optimization: Identify bottlenecks, eliminate inefficiencies, and optimize workflows across teams and processes. 3. Work Intelligence: Measure AI adoption, usage, and business impact to maximize the ROI of your AI investments. With a customizable dashboard, users can create a custom layout with configurable widgets to surface the KPIs and insights most relevant to their role. You can see where time is going, how AI is being absorbed across your organization, how teams are performing, and where work is breaking down, without relying on manual tracking or guesswork. With Insightful, you can: - Understand how work happens across teams, processes, and AI - Spot drops in utilization and output early - Track AI adoption, usage, and business impact - See your most important KPIs and insights at a glance with a customizable homepage - See where work slows, stalls, or creates rework across workflows - Compare performance across teams, roles, or locations - Use real activity data to review work and resolve disputes - Automate time tracking and reporting This is not just another monitoring tool. It’s a precision Work Intelligence for actionable bottom line impact. Insightful helps you run better operations. You get clear data you can use in weekly reviews, planning, and day-to-day decisions. It combines automatic time tracking, activity data, and reporting in one place — so you can improve performance without adding overhead. Teams choose Insightful because it delivers strong visibility and control without the cost or complexity of heavier tools. ## Insightful Pros & Cons Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews. **What users like:** - Users find Insightful's **ease of use** enhances tracking and managing remote teams with its intuitive interface and efficient features. (52 reviews) - Users appreciate the **intuitive user interface** of Insightful, facilitating easy navigation and effective productivity management. (27 reviews) - Users value the **time-saving features** of Insightful, enhancing productivity and workflow without adding extra admin tasks. (24 reviews) - Users value the **enhanced productivity** Insightful provides, offering clarity and practical insights for small businesses. (23 reviews) - Users value the **efficiency** of Insightful in enhancing productivity and providing clear work visibility for better decision-making. (22 reviews) - Users appreciate the **accurate time tracking** of Insightful, enabling easy productivity and payroll calculations for remote teams. (22 reviews) - Productivity Increase (21 reviews) - Users praise the **fast and reliable customer support** of Insightful, enhancing their overall experience and satisfaction. (20 reviews) - Users appreciate Insightful's **user-friendly interface and automation features** , enhancing efficiency and simplifying productivity tracking. (20 reviews) - Helpful (20 reviews) **What users dislike:** - Users note the **missing features** in report downloading and customization, hindering a fully effective experience with Insightful. (14 reviews) - Users experience **technical issues** like login problems and occasional bugs, impacting the overall functionality of Insightful. (13 reviews) - Users experience a challenging **learning curve** with Insightful, making initial setup and feature mastery time-consuming. (9 reviews) - Users find Insightful has **limited customization** , making reports and dashboards harder to tailor for small business needs. (9 reviews) - Users find the **limited features** of Insightful hinder their ability to effectively track and report activities. (9 reviews) - Users report that **customer support is poor** , often providing inaccurate information and making tasks unnecessarily difficult. (8 reviews) - Time Tracking Issues (8 reviews) - Poor Reporting (7 reviews) - Software Bugs (7 reviews) - Complexity (6 reviews) ## Insightful Reviews ### 1. Intuitive, Robust HR Platform with Insightful Analytics and Performance Metrics **Rating:** 4.5/5.0 stars **Reviewed by:** Matthew M. | Head of Human Resources, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 14, 2026 **What do you like best about Insightful?** First time using it in my 25+ years in HR and it is a very strong and user-friendly platform. What do I like best: - Analytics/ dashboard is thorough without being complicated. - Performance metrics are helpful, not just data - providing insights into those who are performing well and those who are not, specified. - Information about apps and websites that are being visited by employees is super helpful. - Entire platform is intuitive, user-friendly, and full of data - Very robust platform. The data is solid and the platform allows for ease of management and use. Taking less then 10 minutes a day to manage attendance issues allows me the ability to focus on company growth and problem solving. Insightful allows leaders to be proactive vs. reactive. Since Time and Attendance is a thing of the past, reacting to results in less than 10 minutes, and the AI and trend analysis of Insightful allows for me to focus on what is really important following. **What do you dislike about Insightful?** Certain design features that could be enhanced: - On Time and Attendance screen - no ability to search for an employee by putting in a name, you have to scroll to find the individual or use the filter feature. -Design feature under Activities: If you hover over idle time, it will provide specific timeframes just for that period of idle time. Would be great within that included is total idle time for the day, not just what you are hovering over. Include the idle time for that period, and below total for the day. - Unsure of what the colors are by the employees names. - We have a project platform, Monday.com, would be great if this could integrate with Insightufl. **What problems is Insightful solving and how is that benefiting you?** Understanding the attendance and availability of our team, identifying trends in time and attendance. We use Insightful as a tool to compare to Rippling for payroll processing - I use Insightful as a check and balance to ensure those who are showing as worked, are paid accordingly. **Official Response from Insightful Support:** > Hi Matthew, Thank you for the review. Using Insightful as the check against Rippling rather than the source of it is a sound way to run payroll, and ten minutes a day on attendance is a good trade for the hours it would otherwise take to reconcile by hand. The colours next to employee names have an explanation behind them, so our help center, the in-app assistant or the support team can each tell you what they signal. Worth clearing up, since a legend you have to guess at is no legend at all. The rest goes to our product developers: search by name on Time and Attendance, a daily idle total alongside the hover detail, and Monday.com on the integration list. Specific requests from someone twenty-five years into the job carry further than general ones. Best regards, The Insightful Team ### 2. Accurate, Effortless Time Tracking That Cuts Contracting Overhead **Rating:** 5.0/5.0 stars **Reviewed by:** Fred C. | Mathematics / Computer Science Expert (Contractor/Freelance), Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google One Tap using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 24, 2026 **What do you like best about Insightful?** I have worked from home as an independent contractor for many years. Prior to Insightful, I had to track the time I worked on client projects manually, which takes time and effort and due care to ensure accuracy. Insightful makes tracking my work time quick and easy, and the results are both accurate and precise. Reducing my contracting overhead frees time and energy that I can invest into my actual work for clients! **What do you dislike about Insightful?** Occasionally, there is a significant time lag between when I finish logging a work session using the Workpuls desktop application and when my local time log is synced with my Insightful web dashboard. But in the 18 months I have used Insightful, this problem has seldom occurred. When it does occur, Insightful posts system status reports online to keep users informed of its efforts to resolve the problem. In one recent instance, the problem (real-time data congestion) seemed to persist beyond the declared resolution. So, I emailed an initial report and two follow-up reports to the Insightful support team. Within hours, the problem resolved itself, and the support team responded promptly to thank me for my reports. **What problems is Insightful solving and how is that benefiting you?** Insightful makes tracking my work time as a contractor much faster, easier, more precise, and more accurate than manual time tracking. Reducing my overhead frees time and energy that I can invest into my work for clients. **Official Response from Insightful Support:** > Hi Fred, Three reports on a problem you could have waited out is more than anyone owes us. Thank you for those, and for the fairness of the write-up. Real-time sync will occasionally congest, and a good deal of work goes into keeping that rare rather than routine, so seldom across eighteen months is the measure we care about. The detail worth taking on board is the congestion seeming to outlast the declared fix: a fix announced early is more disruptive than the delay it was meant to close. Your notes arrived while the team was still chasing it, which they clearly appreciated. And the overhead line is the part we would happily borrow: hours spent proving your hours are hours nobody pays for. Good to know Insightful has taken that off your desk. Here's to the next eighteen months, and do keep flagging things when they look wrong. Best regards, The Insightful Team ### 3. Shadow AI and random tools don't slip past me now **Rating:** 4.5/5.0 stars **Reviewed by:** David C. | Brand compliance and dynamic content manager, Information Services, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 12, 2026 **What do you like best about Insightful?** The app and AI usage view lets me see if anyone slips a client's brand copy into an unapproved AI tool or opens a design app that isn't on my sanctioned list. Screenshots also help me confirm that mockups going out actually match the client's brand pack instead of my devs improvising colours. **What do you dislike about Insightful?** Insightful flags too many harmless tools as unknown at first, so I spent a good week tagging apps our engineers legitimately need. Until then my compliance dashboard looked scarier than reality. **What problems is Insightful solving and how is that benefiting you?** I can now show clients that their brand files and private copy stay only inside the tools we agreed on. In just two months I spotted an unlicensed design plugin quietly getting used on a project, and stopped it well before any client audit could pick it up. **Official Response from Insightful Support:** > Hi David, Thank you for the review. Catching an unlicensed plugin two months in, before an audit did it for you, is the kind of thing that only looks small until the alternative plays out. Being able to show clients their files stayed inside the agreed tools is a claim very few agencies can actually evidence. On the tagging: Insightful offers auto-labelling, which categorises apps as they appear, and Recommendations Mode, which proposes labels and waits for you to approve them. Which fits better is a judgment call on your side, and our support team can walk you through the difference before you commit either way. Good luck keeping the sanctioned list short. Best regards, The Insightful Team ### 4. From ActivTrak to Insightful **Rating:** 5.0/5.0 stars **Reviewed by:** Javier G. | VP of Technology, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** October 05, 2022 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Insightful?** They keep getting better and better. The new video recording functionality is great for compliance. **What do you dislike about Insightful?** Bulk delete under deactivated computers, their support does it for you, but it would be nice if i could do it. **What problems is Insightful solving and how is that benefiting you?** I've been using Insightful for the past 6 months, and I must say it has been a great tool for our business. The software is straightforward to use and has helped us monitor the productivity and performance of our employees effectively. The real-time employee monitoring feature is very helpful as it allows us to see what our employees are doing on their computers and whether they are productive or not. The automated time tracking feature is also very convenient as it eliminates the need for manual time tracking, which can be time-consuming and prone to errors. We have also found the productivity analysis tools very useful in identifying areas where our employees can improve and be more efficient. Overall, Insightful has been a valuable addition to our business and I highly recommend it to anyone looking for efficient and reliable time-tracking and employee-monitoring software. **Official Response from Jana Jovanović:** > Hi Javier, Thanks for the review. We're thrilled to hear that you enjoy our solution, its interface, and features. I'll send regards to our support team too! Looking forward to our future cooperation! Best regards, Jana ### 5. Automatic email reports keep me perfectly updated without visiting the dashboard **Rating:** 4.5/5.0 stars **Reviewed by:** Leander A. | Founder, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **AI Translated:** This review has been translated from German using AI. **Reviewed Date:** September 12, 2026 **What do you like best about Insightful?** What convinces me the most are the automatic reports via email. As a founder who runs two agencies alongside Insightful, I don't have time to check the dashboard daily. The reports automatically summarize the activity, so I still keep an overview. The setup was also straightforward, and the price-performance ratio is right. **What do you dislike about Insightful?** So far, after 2-3 months of use, we haven't noticed any significant disadvantages or problems. **What problems is Insightful solving and how is that benefiting you?** Insightful solves the problem that as a founder, alongside two agencies, I don't have time to constantly manually check an employee's activity. Through the automatic email reports, I still get a reliable overview without having to actively look at the dashboard. This saves me time and gives me more confidence in assessing working hours. **Official Response from Insightful Support:** > Hi Leander, Thank you for the review. Running two agencies means the reports have to come to you rather than wait to be opened, and a summary landing in your inbox is worth more than a dashboard nobody has time for. Worth knowing, when you do have a quiet hour: Insightful is a work insights platform rather than solely an activity tracker, so the same data behind those emails will tell you where projects slow down, how effort spreads across your two agencies, and which weeks actually produce your best work. Useful whether people are remote, hybrid or in an office. Good luck with both of them. Best regards, The Insightful Team ### 6. User-Friendly and Effective for Employee Monitoring **Rating:** 5.0/5.0 stars **Reviewed by:** Paulina C. | Director of Operations, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 26, 2025 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Insightful?** I find the screenshots in Insightful really useful for tracking remote and hybrid employees. The feature showing usage per employee is quite handy, as it helps me ensure that everyone is dedicating enough time to the important tasks. I appreciate these features because they allow me to address any tech issues or productivity concerns in a professional manner. Also, the initial setup of Insightful was user-friendly which was a relief. **What do you dislike about Insightful?** I don't think I have any, but sometimes visualizing data live might be off from time to time. I see something live, and the time is not tracked properly, and then when I review it's correct. **What problems is Insightful solving and how is that benefiting you?** I use Insightful for payroll and time management, effectively tracking remote and hybrid employees. The screenshots and usage per employee features help me identify tech issues and ensure tasks are prioritized. **Official Response from Insightful Support:** > Hi Paulina, Thank you for the review! Having what you need to raise a productivity or tech concern professionally, with the detail to back it up rather than a hunch, is a genuinely better way to manage, and it's great Insightful's giving you that footing across your remote and hybrid teams. What you spotted with the live view is just a brief sync delay that can happen now and then. The real-time display catching up a beat behind the actual activity. As you've seen, the recorded data lands correct once it settles, so nothing's lost; it's only that momentary lag between live and logged. And there's more to draw on here than the monitoring itself. As a full work insightfs platform, that same usage data can point you to where your team's effort creates the most value, not just whether the hours are going in. Whenever you want to dig into that deeper side, we're right here to help. Best regards, The Insightful Team ### 7. Easy-to-Use Tracking with a Feature-Rich Admin Portal and Knowledgeable Support **Rating:** 4.5/5.0 stars **Reviewed by:** Carlos A. | Operations Manager, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 11, 2026 **What do you like best about Insightful?** The user interface is easy to understand, can be adjusted depending on your needs for manual or auto tracking. Admin portal has many options available, such as real time tracking, attendance, screenshots, web and app usage and more. There are some features at an additional price that we do not require, but I'm pretty sure they're great too. Additionally, the support team is very knowledgeable and at least for me, they've always got to resolve every issue I've had. **What do you dislike about Insightful?** Well, I've come to live with it, but the fact you can only merge a user once is very inconvenient when people gets their equipment upgraded or exchanged, so you have to download multiple records. Also, the fact it asks you if you're on break (under manual tracking) when there's iddle is... weird, but I can understand people may miss to hit the button sometimes... **What problems is Insightful solving and how is that benefiting you?** - Attendance management - Activity tracking - Time-offs and breaks We started with this during the pandemic and overall, we have been able to successfully maintain a productive team without needing to micromanage everyone. Just a few buttons here and toggles there and operation works smoothly on its own. **Official Response from Insightful Support:** > Hi Carlos, Thank you for the review. Running a team since the pandemic without micromanaging anyone is the outcome worth having, and a few toggles doing the work of constant checking is a fair description of what good operations look like. On merging when equipment gets upgraded or exchanged, get our support team involved. They know the account structures well and can look at your case to find the best way through it rather than leaving you pulling multiple records. Good to hear they have sorted everything you have brought them so far. Best regards, The Insightful Team ### 8. Insightful: Streamlines VA Management with Ease **Rating:** 4.0/5.0 stars **Reviewed by:** Keilon G. | Real Estate Agent, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a review partner **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 09, 2026 **What do you like best about Insightful?** I like how user-friendly Insightful is. It's the most user-friendly tool I've tried and the design is nice and sleek. The price point is great, too. I find the user-friendly design really important, and I feel comfortable when I'm using the software. I also like the ease of selecting which websites are productive and unproductive, and seeing the productive and unproductive hours for each virtual assistant. The initial setup was extremely easy. Insightful helps me manage my virtual assistants effectively, allowing them to clock in and providing a weekly log to see their hours and productivity. The screenshots feature gives me a clear view of their activities and helps me set a baseline for their payment. **What do you dislike about Insightful?** I wish It could tell me how much to pay my staff right here based on the hourly rate I assigned **What problems is Insightful solving and how is that benefiting you?** Insightful helps me track assistants' clock-ins, provides weekly logs, and captures screenshots to monitor productivity. It lets me set productive sites and track hours for fair payment, ultimately enhancing my team's productivity. **Official Response from Insightful Support:** > Hi Keilon, Thank you for the review. Setting a payment baseline from what the week actually shows, rather than from an estimate, is a sensible way to run a VA team, and it sounds like Insightful is carrying that for you. Pay calculation from an assigned hourly rate is a clear ask, and we are passing it to our product developers. Doing the arithmetic elsewhere when the hours already live here is work you could do without. Good luck with the team. Best regards, The Insightful Team ### 9. Effortless Time Tracking with Reliable Performance **Rating:** 4.5/5.0 stars **Reviewed by:** Julian M. | Chief Operations Officer, Computer Software, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 01, 2026 **What do you like best about Insightful?** I love that Insightful is extremely easy to use and quick to set up. I've never had any issues with it, and it's very reliable. The regular updates on time spent on projects and the dashboard-level insights are really useful to me and important for the company I work with. It makes recording time easy for remote workers like us. I appreciate the simple, intuitive user interface with no training needed, providing an immediate benefit. Insightful runs the whole time, allowing me to dip in and out of work, which is handy as I work independently on projects. It's very straightforward and does what it's supposed to do extremely well. The ability to track what's happening over days or weeks and see trends for planning purposes is really useful for keeping track of non-standard work hours. Using Insightful has been incredibly helpful, providing a single-click solution without manual updates or spreadsheets. **What do you dislike about Insightful?** At one point there was slight confusion when I was working on multiple projects however this was cleared up very quickly **What problems is Insightful solving and how is that benefiting you?** I find Insightful automates my time tracking, eliminating manual updates and reducing administration. It's easy to use, integrates seamlessly with my projects, and keeps me organized without spreadsheets. It saves me time by accurately tracking activities with minimal effort, especially when juggling multiple projects. **Official Response from Insightful Support:** > Hi Julian, Thank you for the review. Non-standard hours are difficult to reconstruct after the event, since there is no usual pattern to fall back on. Weeks of your own shape in Insightful give planning something firmer to sit on. Good that the multiple-projects confusion cleared quickly too. Best regards, The Insightful Team ### 10. Exceptional Support and Easy Setup with Insightful **Rating:** 4.5/5.0 stars **Reviewed by:** Nadia T. | Dentist, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 28, 2026 **What do you like best about Insightful?** I really liked the steps and the guidelines provided to me as to how to install and sign in. I appreciate the swift and friendly customer support at Insightful, which made it feel like I was chatting with a friend. The representative was really nice, and her assistance was invaluable in guiding me through the app; even offering a Google Meet to share my screen, which was incredibly helpful. I like the fact I can see my tasks and am able to time in and out. The time management feature is easy to use and keeps everyone on track. The initial setup was super easy. **What do you dislike about Insightful?** Still experiencing the app **What problems is Insightful solving and how is that benefiting you?** Insightful resolved my PC access issue and the support was excellent. It helps me track time spent on my remote job and prevents time fraud. The task management tools are easy to use, and it simplifies time management to keep everyone on track. **Official Response from Insightful Support:** > Hi Nadia, Thank you for the review. Offering a screen-share rather than another round of messages is a judgment the agent has to make in the moment, and she read yours correctly. Friendly is easy to fake and hard to sustain, so she will be glad of that description. There is more of Insightful to find than the timer, and no particular rush to find it. Best regards, The Insightful Team ### 11. Smooth Onboarding, Potential for Growth **Rating:** 3.5/5.0 stars **Reviewed by:** Jim A. | Supplier Intervention Manager, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 28, 2026 **What do you like best about Insightful?** I appreciate the helpful customer support team at Insightful, particularly Marija Djurdjevic who guided me through downloading the app correctly. I've just started using the software, but I do like the dashboard I've seen so far. It seems to have all of the key elements I need in one place. The setup steps were laid out logically, and the step-by-step guide provided by Merkur (or possibly by Insightful) was really helpful in completing the initial setup. **What do you dislike about Insightful?** I found setting up Insightful quite complex initially. I thought I could get it from the App Store, which was not the case, and it probably took me a couple of hours to figure it out. Although the steps were logical and there was a guide, it was a bit challenging for me. Marija from customer support really helped steer me in the right direction, which was appreciated as I'm not a computer whiz. **What problems is Insightful solving and how is that benefiting you?** Insightful helps me track time for projects with Merkor Inc. It's integrated with Slack, letting me manage work scopes efficiently. The customer support was fantastic in helping me set it up correctly on my desktop. **Official Response from Insightful Support:** > Hi Jim, Thank you for the review, and for crediting Marija by name. She earned it. The line worth holding onto is that the key elements are all in one place. Getting that impression on day one, rather than after weeks of working out where things live, is a good place to be starting from. A couple of hours is more than the start should have cost you, so it is good she got you past it rather than leaving you to it. Enjoy Insightful once there is a week of work sitting in the dashboard. Best regards, The Insightful Team ### 12. Easy Hour and Attendance Tracking with Insightful **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 27, 2026 **What do you like best about Insightful?** I like that Insightful makes it easy to track working hours and attendance. From an HR perspective, it’s helpful because we can quickly check time logs, breaks, and manual time entries when VAs have questions or concerns. I think the value is worth what we’re paying. Insightful has been useful for tracking work hours and attendance, and it makes it easier for our team to manage and review time records. **What do you dislike about Insightful?** So far, I don’t really have anything I dislike about Insightful. It works well for what we need, and I haven’t experienced any major issues with it. **What problems is Insightful solving and how is that benefiting you?** Insightful helps us keep track of working hours, attendance, breaks, and manual time in one place. Since I’m part of the HR team, it makes it easier for me to review time logs and assist our VAs whenever they have concerns about their hours. It also helps make sure we have accurate records for payroll. **Official Response from Insightful Support:** > Hi there, Thank you for the review. HR teams usually describe this data as something for checking up on people. Yours is the other use: answering a question a VA brings you, from a record rather than from memory. Worth watching over time is whether those questions cluster around particular shifts or weeks. If a rota keeps producing them, Insightful will show it before anyone has to complain twice. Whatever the next question turns out to be, the record will be there first. Best regards, The Insightful Team ### 13. Quick Timekeeping with Onboarding Hiccups **Rating:** 5.0/5.0 stars **Reviewed by:** Joe W. | Electrical Engineering, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 26, 2026 **What do you like best about Insightful?** I like Insightful for its quick, convenient, and accurate timekeeping. It's easy to use once I got it working, despite some initial onboarding issues. I appreciate its clean and easy-to-use interface which allows me to see total time effectively. I also enjoy that it has a terminate and stay resident feature, which keeps me logged in throughout the day, allowing me to pause for breaks and resume without hassle. **What do you dislike about Insightful?** I had some onboarding issues with Insightful. I initially tried to use it on a Linux version that was supposed to support Ubuntu, but I use Linux Mint, and I faced difficulties connecting to the server. There was also some complication with a VPN. After troubleshooting and getting help at each stage, I resolved the issues, but the Linux version was quite problematic for me. It would be nice if the Linux version worked better. When I switched to a Windows machine, the setup was easier, but I had to go through a client company to get the correct login credentials. It would be helpful if the onboarding process provided clear instructions on what login and password to use, as this was something I had to figure out along the way. **What problems is Insightful solving and how is that benefiting you?** I use Insightful for quick, convenient, and accurate timekeeping, complying with company requirements. It's easy to use, showing me total time, and stays logged in, which is great for pausing throughout the day. **Official Response from Insightful Support:** > Hi Joe, Thank you for the review, and for the patience it took to get there. On the login credentials, that part sits with whoever holds the account. When a client company sets it up, they issue the credentials, so we cannot print them in the Insightful onboarding, though we could point more clearly at who to ask. The Linux app is in beta, which is the honest answer to your wish for it to work better. Mint is not quite Ubuntu either, so you were two steps from a supported build. Glad you got there, even if the route was longer than it should have been. Best regards, The Insightful Team ### 14. Insightful UI/UX and Fantastic Support for Tracking Team Productivity **Rating:** 4.5/5.0 stars **Reviewed by:** Mohsin A. | Infomation Security Engineer, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google One Tap using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 10, 2026 **What do you like best about Insightful?** Insightful is very helpful in finding out your team productivity. The way it gathers information is quite fantastic. Its UI/UX is amazing and quite easy to see all information inside it. And its support is also very good; if I face any difficulties, they resolve it quickly. **What do you dislike about Insightful?** Its AI agent needs improvement as human support is much better than it. Also, the AI agent could automatically transfer your request to a human. **What problems is Insightful solving and how is that benefiting you?** It helps me see my team’s productivity. I don’t have to go to different people and ask, “What did you do today?” Instead, I can check everyone’s performance through Insightful. **Official Response from Insightful Support:** > Hi Mohsin, Thank you for the review. Not having to go round asking people what they did today is the quiet win in all this: the answer is already there, and nobody has to account for themselves twice. On the AI agent, it resolves a very decent share of what comes in, though not everything to be fair. We read through conversations daily to sharpen it, so the point about handing over sooner is a useful one to hear from someone using it. Good to know the team behind it kept pace when you needed them. Best regards, The Insightful Team ### 15. Great Support, Non-Intrusive Time Tracking **Rating:** 4.0/5.0 stars **Reviewed by:** Shahab K. | Embedded Machine Control Engineer, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 07, 2026 **What do you like best about Insightful?** I like Insightful because it has a small footprint on the screen and is non-intrusive, which I find convenient. Plus, the support is great, which is always a plus in my book. **What do you dislike about Insightful?** The version for Linux is in beta and does not support Wayland, which I had to find out the hard way. There's nothing indicating that X11 is required. Setting it up was a bit tricky, not quite streamlined, especially if you're not familiar with the process. It's also frustrating that you can't work offline; you end up having to keep interacting with the mouse to indicate you're working, which doesn't account for moments when thinking is part of the task. **What problems is Insightful solving and how is that benefiting you?** I use Insightful to track time spent on tasks for Mercor, which organizes my work time. I like its small screen footprint and non-intrusive setup, plus the support is great. **Official Response from Insightful Support:** > Hi Shahab, Thank you for the review. A small footprint and support that answers are both good things to have, and good to know they are working out. The Linux build is in beta and runs on X11 rather than Wayland. On idle detection, activity is inferred from input, so thinking time reads as nothing at all. Manual entries cover those hours, and our support team can show you how they work in Insightful. Good luck with the rest of it. Best regards, The Insightful Team ### 16. Intuitive Tracking Tool with Fast Support **Rating:** 5.0/5.0 stars **Reviewed by:** Human R. | Human Resources, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 25, 2026 **What do you like best about Insightful?** I use Insightful for its ease of access and the detailed view of employee activities, including keyboard and mouse strokes. I really appreciate the individual key tracking and mouse tracking as it prevents employees from gaming the system by just moving the mouse or clicking one key. It's particularly helpful for monitoring remote employees as it allows me to see their mouse and keyboard activities alongside screenshots, helping me determine if they're genuinely working. **What do you dislike about Insightful?** I'm having some issues with Cypho during initialization. We sometimes run into problems with longer-term insights, where they're not able to open it. But the customer support is very quick in resolving these issues. **What problems is Insightful solving and how is that benefiting you?** I use Insightful to track employee activity and ensure productivity. It provides ease of access to monitor activities, including keyboard and mouse usage, so I can determine if employees are genuinely working or trying to game the system. **Official Response from Insightful Support:** > Hi there, Thank you for the review. One use of the data in Insightful that HR teams tend to reach later: it lets an appraisal rest on a record rather than on impressions, which helps the straightforward cases as much as the difficult ones. On the initialization trouble and the longer-range insights not opening, good that support cleared both quickly. If either returns, send it straight back to them with the detail rather than living with it. No need to save anything up for later. Best regards, The Insightful Team ### 17. Easy Setup, Smooth UI, and Fast, Helpful Support **Rating:** 4.5/5.0 stars **Reviewed by:** Stefan S. | IT Administrator, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 09, 2026 **What do you like best about Insightful?** Setup was easy, syncing with Microsoft Entra was also very easy. UI is intuitive and smooth, not too cluttered but not too hard to find what I needed for setup. Above all I have been very happy with their support team, who have been quick to respond and address my questions. **What do you dislike about Insightful?** We had a bit of difficulty figuring out how to exclude certain users from the monitoring agent, but the support team was able to help us resolve the issue and we are now in a good spot. **What problems is Insightful solving and how is that benefiting you?** Insightful is helping us manage a growing workforce that includes many employees who are mobile, full time remote, etc. It provides tools to allow us to create different profiles so that we are gathering the metrics we need from the right people. **Official Response from Insightful Support:** > Hi Stefan, Thanks for the thorough review! From a smooth Entra sync to an interface that stays out of your way, it sounds like the whole setup went the way these things always should but rarely do. It's truly great to hear that. And you're onto exactly what makes it tick: Building different profiles so the right metrics come from the right people. That's the workforce-intelligence side in action - not blanket tracking, but a tailored read across a mixed workforce, mobile and fully remote alike. Plenty more there to lean into as you grow. Seems that the snag around excluding certain users from the agent wasn't the most obvious, so real credit to our support team for getting you to a good spot - being quick and genuinely useful, which you clearly felt throughout. You've got a solid handle on this. And aas the team keeps growing, we're right here whenever you need us. Best regards, The Insightful Team ### 18. Intuitive Interface and Easy Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Jorge P. | IT Specialist., Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google One Tap using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **AI Translated:** This review has been translated from Spanish; Castilian using AI. **Reviewed Date:** April 30, 2026 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Insightful?** I really like the clean and functional interface of Insightful, as well as its internal tools. I also greatly appreciate the real-time visualization and the management of the computing team users. Additionally, the initial setup of Insightful was super easy, as if we had always had it. **What do you dislike about Insightful?** The only thing I would like them to improve is the amount of information and metadata included in the reports extracted directly from the platform, and also that they could develop some reports with graphs, not just with CSV. **What problems is Insightful solving and how is that benefiting you?** I use Insightful for real-time productivity visualization and management of operations users' reports. It solves personnel management and facilitates real-time monitoring. **Official Response from Insightful Support:** > Hola Jorge, Tres de las cosas que mencionas - interfaz limpia, visualización en tiempo real, y una configuración que no se hizo eterna - son justamente las que más nos quitan el sueño, así que esta reseña aterrizó muy bien por aquí. Y lo de "como si siempre lo hubiéramos tenido" puede que sea el mejor cumplido sobre nuestra configuración que hayamos recibido en mucho tiempo (nos lo guardamos). Sobre los reportes, es un comentario muy válido, y estamos llevando tu feedback específico directamente al equipo de producto. Una cosa más: la gestión de personal es solo una fracción de lo que puedes hacer con Insightful. La historia más grande es la inteligencia de la fuerza laboral - dónde se va el tiempo, dónde se atascan los procesos, qué herramientas realmente aportan (y cuáles no), y dónde están las verdaderas oportunidades de optimización en tu equipo de operaciones. Vale la pena explorarlo a fondo cuando tengas un momento. Gracias por tomarte el tiempo de escribir esto. ¡Aquí estamos cuando nos necesites! Saludos cordiales, El equipo de Insightful ### 19. Insightful Delivers Essential Workforce Visibility with Outstanding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food Production | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** July 24, 2026 **What do you like best about Insightful?** The Insightful tool is quickly becoming a must-have for our business. It provides valuable insights into the productivity of our workforce, and that information helps us right-size our teams and optimize our operational expenses. The UI is easy to use and has demonstrated strong performance. I'm confident the ROI from this information will be well worth the investment. In a highly competitive market with tight margins, this kind of visibility is essential to ensuring we’re operating as efficiently as possible from a people perspective. From the CEO down the team supporting the product is as strong as the tool itself. They’re open to new ideas, responsive, and consistently provide excellent support. As we begin this journey, they’ve already become a true partner. Finally, we're excited to begin using the workforce AI features to help optimize how our workforce operates. **What do you dislike about Insightful?** I haven’t found anything I dislike so far. The product team is genuinely open to our ideas, which is refreshing—especially since most vendors typically aren’t very receptive to suggestions. **What problems is Insightful solving and how is that benefiting you?** The Insightful tool helps us optimize the size and efficiency of the computer-based portion of our workforce. **Official Response from Insightful Support:** > Hi there, Thank you for taking the time to write such thorough and generous a review! Using that visibility to run leaner and get your team sizing right, in a market where the margins leave no room to spare - that is smart business, and it's wonderful to hear it's already guiding real decisions for you. You've also put your finger on what makes Insightful more than a tracker: it's a full workforce intelligence platform. Once you can see clearly, the real value is in what you do next: Knowing where to lean in, and which parts of the operation are quietly worth the most. The workforce AI features you're keen to try take that a step further, so you're looking in exactly the right direction. And being called a true partner? Honestly, that's the kind of thing that reminds everyone here why we do this work in the first place. And we won't take it for granted. We're right beside you as you build this out, and just as eager as you are to watch those AI features earn their keep. Best regards, The Insightful Team ### 20. Effective Time Tracker, But Needs UX Improvements **Rating:** 3.5/5.0 stars **Reviewed by:** Roman B. | Software Developer, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** July 15, 2026 **What do you like best about Insightful?** I like that Insightful is pretty easy to use in general. It's straightforward to start a task and then stop it when completed, making its usage very easy. Additionally, Insightful records the start time till and end time. It also takes screenshots and records my screen, which helps in validating and verifying that I'm doing work and what I'm doing. **What do you dislike about Insightful?** I find it kind of annoying that the recording feature is not obvious, so I might forget to turn it off when I'm taking a break. It would be helpful to have some kind of indication or warning if Insightful detects no usage of my computer, so I can delete irrelevant recordings. Another problem I encountered was when I had Insightful installed on different machines, I faced issues logging in, and it took some time to resolve. The initial setup was just average for me. If I took too long, some permissions expired, making it tricky to get it running again. Also, when reinstalling Insightful, dealing with existing security or recovery codes was not as easy, making it hard to set up again. **What problems is Insightful solving and how is that benefiting you?** I use Insightful to track work hours, solving the problem of knowing exactly how much time I spend on specific projects. **Official Response from Insightful Support:** > Hi Roman, Thanks for the thorough write-up! It's good to hear the core of Insightful app feels effortless. And wanting a clearer signal for the recording is valid. We're passing the thought along to our product development team. As for the setup bumps you hit - none of these should stand between you and a smooth run. Rather than untangle it here, the quickest fix is to reach out to our support team. They'll happily walk you through any of it and get you sorted properly. Glad it's giving you a clear read on where your project time goes. We're right here whenever you need a hand. Best regards, The Insightful Team ### 21. Accurate tracking, clear reports, fair pricing with no minimum users, and helpful onboarding **Rating:** 5.0/5.0 stars **Reviewed by:** Kamyar S. | IT Manager/Software Engineer, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 05, 2026 **What do you like best about Insightful?** What I like most about Insight is how it tracks everything like folders tabs websites and software and it is very accurate and reliable also their pricing is good because they do not force a minimum number of users so I am not paying for extra seats when I only need one and it is easy to use simple to set up and gives clear reports and the onboarding from Miodrag was very comprehensive he answered all my questions and guided me properly through everything **What do you dislike about Insightful?** I have not yet encountered anything i dislike about Insightful. **What problems is Insightful solving and how is that benefiting you?** Insightful is solving our need to track employee output and productivity and it is helping a lot because now we can clearly see what people are working on how time is being spent and where improvements are needed which makes managing the team easier and helps us stay more efficient overall **Official Response from Insightful Support:** > Hi Kamyar, Honestly, this review made our day! Thank you so much for that! Tracking holding up across folders, tabs, websites, and software is the whole point of getting it right, so glad it's delivering. And a huge shout-out to Mio, of course, he'll be thrilled his onboarding got called out by name. Passing that along. Worth flagging: you mentioned spotting where improvements are needed and managing the team more efficiently - that's already the workforce intelligence side of Insightful in action. There's a lot more in there too: process optimization, spotting tooling redundancies, figuring out where time is actually getting invested. All worth digging into... Thanks again for writing this up so generously. We're around whenever you need us! Best regards, The Insightful Team ### 22. Effective Monitoring, But Slow Login **Rating:** 5.0/5.0 stars **Reviewed by:** Vikas R. | Lead Talent Acquisition Specialist, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 23, 2026 **What do you like best about Insightful?** I like the feature of every 9 seconds screenshot in Insightful, which helps me know what an employee was working on if there's doubt. The standard interval screenshots are valuable for understanding any grey areas if a manager suspects an employee isn't actively working, as they reveal actual keypresses, active windows, or stationary screens immediately. Also, the initial setup of Insightful was very easy. **What do you dislike about Insightful?** The site takes a lot of time to log in, even though our internet speed is high. An important issue is that once I deactivate or delete a user and try to install Workplus after some months, it doesn't work. I had to reinstall the OS to get Workplus running again on employee systems. **What problems is Insightful solving and how is that benefiting you?** I use Insightful to check employee work hours and attendance login time. The 9-second screenshot feature helps verify working status and resolve doubts about employee activities. **Official Response from Insightful Support:** > Hi Vikas, Thanks for the review! Regular screenshots do take a lot of the guesswork out of a manager's day. When a question comes up about what someone's working on, you've got a straight answer rather than a hunch. Glad that clarity's landing well, and that setup was an easy start. On the two snags - the slow login, and the reinstall not taking after a user's been deactivated for a while - we believe nothing is actually broken. Both are quick for our support team to sort, usually with a short explanation or a couple of steps. Drop a line to support@insightful.io and we'll get you straightened out fast. A quick word with the team and both should be behind you: We're happy to help however we can from here. Best regards, The Insightful Team ### 23. Real-Time Tracking with Some Hurdles **Rating:** 5.0/5.0 stars **Reviewed by:** latoya d. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 28, 2026 **What do you like best about Insightful?** I like that Insightful is an easy tool to use for tracking my time in Mercer and tracking projects. It's a good tool because it provides real-time tracking capabilities. I also found the initial setup to be easy. **What do you dislike about Insightful?** Recently, I had an issue with tracking time, which resulted in losing a contract. The problem occurred with a new contract where I could see the projects but couldn't start tracking time. This was related to the migration of SSO, which is something I hadn't faced issues with before. **What problems is Insightful solving and how is that benefiting you?** I use Insightful to track time and projects in real-time, which helps me manage tasks efficiently. It’s an easy tool to use. However, I faced an issue tracking time after an SSO migration, which caused problems with a contract. **Official Response from Insightful Support:** > Hi Latoya, Thank you for the review, and for the rating, which is generous in the circumstances. The sign-in trouble should not have cost you a contract, and we are sorry that it did. An SSO migration changes how access is granted rather than how time is recorded, which is why the projects stayed visible in Insightful while the timer would not start. Our support team can look back at your account if you want to know more. Otherwise it sounds like the day-to-day is running well, which is the part we would like to protect. Anything that blocks you, raise it straight away; access problems rarely survive a proper look. Best regards, The Insightful Team ### 24. Clear Productivity Visibility and KPI Dashboards That Simplify Workforce Insights **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 10, 2026 **What do you like best about Insightful?** What I like best about Insightful is the clear visibility it gives into employee work activity and productivity trends. The dashboard makes it easy to understand work time, productive time, idle time, app usage, and utilization without having to manually check every detail. For our takeoff/engineering team, the most useful part is being able to compare actual computer activity with assigned work. It helps management understand whether delays are caused by lack of productivity, workload overload, meetings, interruptions, or unclear priorities. The KPI options such as productive time, work time, utilization, meeting time, and manual time are helpful because they give a more complete picture of how time is being spent. Another benefit is that Insightful can support a pilot approach before rolling it out to the full team. Starting with one employee allows us to test the software, review the data, and decide how useful it is for tracking productivity and improving workflow. **What do you dislike about Insightful?** The main limitation I noticed with Insightful is that it does not fully support project-level tracking for our workflow. It is very useful for tracking work time, productive time, idle time, app usage, and utilization, but it does not automatically show which specific takeoff project an engineer is working on inside tools like PrebuiltML or other estimating software. For our team, we still need to manually enter project names, tasks, start/end times, and notes to connect productivity data with actual project progress. This adds some extra effort and may not be practical if employees are switching between multiple projects throughout the day. Another area that could be improved is integration flexibility. Some project management tools are supported, but we did not see a direct Smartsheet integration, which would have been helpful for our project tracking process. The Microsoft 365 approval process also requires admin review because the requested permissions are broad, so setup may take additional coordination with IT. **What problems is Insightful solving and how is that benefiting you?** Insightful is helping us solve the problem of limited visibility into how work time is being used across the takeoff/engineering team. Before using it, it was difficult to clearly understand how much time was being spent on productive work, meetings, idle time, or switching between different tasks. The software gives management a better way to review work time, productive time, app usage, utilization, and overall productivity trends. This helps us identify whether delays are related to workload, interruptions, unclear priorities, or actual productivity concerns. For our team, the biggest benefit is that it supports more data-driven decision-making. Instead of relying only on assumptions, we can compare productivity data with assigned work and use that information to improve workload planning, accountability, and process efficiency. **Official Response from Insightful Support:** > Hi there, Thank you for writing all this out! What stands out is how you've put Insightful to work on the harder question, not just where the time goes, but why a delay happens: workload, meetings, interruptions, or unclear priorities. Reading real activity against assigned work, instead of leaning on assumptions, is a strong way to run a takeoff team. That comparison is Insightful at its fullest: A full workforce intelligence platform, not just a tracker. The KPI mix you're leaning on - productive time, utilization, meeting and manual time - is what turns raw hours into decisions about workload and priorities. Easing in with a single-user pilot before a wider rollout is a sensible way to do it, too. The improvement pointers are where the care really shows, so thank you for laying them out so fully. Automatic project-level tracking inside tools like PrebuiltML, a direct Smartsheet integration, and the broad Microsoft 365 permissions at setup - these are all super interesting points, and the sort that feeds into considerations on where Insightful heads next. We'll happily take them all to our product development team! There's a good deal more this can do for a team that works the way yours does and thinking like this is how we get it there. Count on us as you go. Best regards, The Insightful Team ### 25. Great Screenshot Monitoring and Daily Activity Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Events Services | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 03, 2026 **What do you like best about Insightful?** The option to take screenshots of employees’ computers. The facility to review the activities the team made in their days **What do you dislike about Insightful?** Our system is 3 days at the office and 3 days at home. When I see our team in the office, some of them spend time on their personal phones and only move the mouse. So I think: if they don’t care and do that at the office, what are they doing at home? I love the screenshots feature, but they can still easily lie to the system. Another issue is that we made two computer changes for the same person. When we try to install the program again, it says the user is already linked to an account. Yes, but they changed computers, and it becomes very difficult to reinstall. We talked to support and followed the instructions they gave us, but we were never able to set the system up again on our company computers. One person on the team is using the computer like it’s personal because the app just doesn’t run with his user. **What problems is Insightful solving and how is that benefiting you?** Whenever we have doubts about invoices or debts, they explain everything so clearly that we’re left with no questions. The only issue is that when installing the system with the same user, it sometimes doesn’t run properly. **Official Response from Insightful Support:** > Hi there, Thank you for the detailed review! A clear read on how the days go, office or home, no guesswork, is genuinely useful, and we're glad it's working for you. The phone-in-one-hand, mouse-in-the-other routine is a genuine frustration, and we hear you. However, Insightful is a workforce intelligence platform, not a surveillance one, so someone that set on looking busy is something no non-surveillance tool would reliably catch. Where it shines is the wider read on your team, not gotchas on a stubborn few. The reinstall trouble is the other piece. It flags the user as already linked after a computer swap, and I understand why that's worn thin. It's fixable, though: there's a set process and articles for exactly this, and the same team that handles your billing questions so clearly can take you through it properly, step by step. Worth one more go. You're clearly on top of this so let's clear that last hurdle together. Best regards, The Insightful Team ### 26. Easy to Use and for Tracking **Rating:** 5.0/5.0 stars **Reviewed by:** Siddhesh K. | Manager - HR/ Admin, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** February 04, 2022 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Insightful?** Overall tracking system but please We have noticed that frequency of label's showing less. Initially its around 100+ notification but recently its showing hardly 5-10. Is there any updates, please confirm. **What do you dislike about Insightful?** I just noticed that the Productive or Computer Act time is different before and after downloading the timesheet. It's not good because its effect the employee time, so it's requested to check and resolve it kindly **Recommendations to others considering Insightful:** Buy and Use **What problems is Insightful solving and how is that benefiting you?** The problem I already mentioned above and its benefits is that it's beneficial to track employee time and work screenshots. And it is keeping all employee's attendance, so overall good for us. **Official Response from Bojana Djordjevic:** > Hi Siddhesh, Thank you for reviewing Workpuls. We're glad that you're enjoying our solution. Some time ago, we've introduced an organizational level labeling feature, which is meant to simplify productivity labeling. Please check out the article we've attached for more information, and if you need more details don't hesitate to reach out to our support team. ### 27. Phenomenal Time Tracking with Insightful **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 11, 2026 **What do you like best about Insightful?** I love how Insightful efficiently ensures that I'm paid for every hour I work. Its timer feature is extremely effective, and it prevents me from losing track of time, unlike other systems. I appreciate that Insightful lets the company I contract with categorize tasks, which is crucial for finance departments to have for organizing activities into cost centers. I think that's really cool. Additionally, the dashboard feature that shows productivity scores is impressive, providing insights into my efficiency even though I might not check it daily. The setup was extremely easy, which was nice even though I wasn't part of the decision to use it. Overall, I'm very impressed with how useful Insightful is for me. **What do you dislike about Insightful?** One thing the only thing actually that I was a bit confused about was during the initial set up. I had to get approval to use insightful. They had to set me up and put the number of hours that I was allotted into the system, and that took a little bit of time, but that is really the only thing that wasn’t absolutely smooth sailing with regard to the insightful App and the process using it. **What problems is Insightful solving and how is that benefiting you?** Insightful ensures I'm paid accurately for my work time and helps categorize tasks for better organization. **Official Response from Insightful Support:** > Hi there, Thank you for the review. Noticing that task categories serve the finance side as much as your own record is a connection most people tracking their hours never make, and it is the reason those categories exist at all. Glad it has been smooth sailing since the initial setup, and long may that continue. Best regards, The Insightful Team ### 28. Easy to Manage, Seamless Integrations, and Strong Performance **Rating:** 4.5/5.0 stars **Reviewed by:** Emanuel N. | Owner, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 31, 2026 **What do you like best about Insightful?** It’s so easy to manage, and I’m very surprised. I never expected there to be a program like this, but it really makes things simple. The integration with other platforms are very good and I have nothin to say about the general performance. **What do you dislike about Insightful?** Sometimes the links to other pages could be better. **What problems is Insightful solving and how is that benefiting you?** It’s been really easy to solve any problem and get everything set up. I’m genuinely enjoying it so far, and the overall experience has been smooth and straightforward. **Official Response from Insightful Support:** > Hi Emanuel, Thank you for the review. Integrations in Insightful are the part nobody notices until one stops working, so it is good to hear they are quietly doing their job. As for not expecting a program like this to exist, we will happily take that. We will try to keep it all this unremarkable. Best regards, The Insightful Team ### 29. Insightful Makes Time Tracking Effortless with a Simple, Two-Click Workflow **Rating:** 5.0/5.0 stars **Reviewed by:** Jenna Christine V. | Teaching Assistant, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** June 11, 2026 **What do you like best about Insightful?** Insightful has an easy-to-use interface. I just click on the project for the company I’m currently working with, then hit play or stop to log my working hours. It only takes two clicks, and I’m ready to go. **What do you dislike about Insightful?** So far, I haven’t found any downsides to Insightful. My only recommendation is to make it clearer in the desktop app that computer tracking has stopped once the Stop button for logging hours is clicked. I think this small change would give users more confidence that their computer is secure and that privacy is maintained when they’re not working. **What problems is Insightful solving and how is that benefiting you?** Insightful takes away the hassle of monitoring employee hours and handles this work for the business, which makes it a great solution. **Official Response from Insightful Support:** > Hi Jenna Christine, Thanks for the review! It's great to know Insightful has helped you have that frictionless start to the day which is what we all would like workflows to feel like. Your suggestion is an interesing one, too. A clear signal in the desktop app that tracking has fully stopped once you hit Stop is a strong way to give people extra peace of mind. Privacy protection will always be at the heart of how we build our platform. Glad it's making the day easier, and we're here whenever you need us! Best regards, The Insightful Team ### 30. Trustworthy and Transparent with Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** CS L. | House Manager, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** June 20, 2026 **What do you like best about Insightful?** I like the transparency Insightful provides, especially since there's no mystery about the frequency of screenshots or recordings. This transparency is important to me, and I feel it's not an issue with Insightful. They have really built my trust, and I appreciate that. The customer service experience I had was surprisingly helpful. Solving my issue smoothly was a big relief and meant a lot to me. Additionally, on my desktop Mac, the initial setup was quite simple, and Insightful was easy to use. **What do you dislike about Insightful?** To be honest, the only obstacle I've had was when I went to use customer service, and I had a moment of temporary anxiety when there was initially only a three button choice for answer. I couldn't immediately type in a field, and that little moment of frustration was completely alleviated by the next step of conversation. It was just a little panic attack for a second. **What problems is Insightful solving and how is that benefiting you?** The UI is better designed designed to me than other trackers; I feel confident that I’m not missing anything. And it’s really fair and responsive if you accidentally have an idle period, which happens to everyone working remote. **Official Response from Insightful Support:** > Hi CS, Thank you for this, honestly! Trust is hard-won, so reading that we've earned yours means more than we can easily say. Transparency matters deeply to us, and you're right that there's no mystery to the screenshots. And that first beat before the conversation got going? You were straight past it. One step on, our team had you in good hands, which is the part that stayed with you. You've placed real trust in us, and we don't take that lightly. We'll make sure to keep earning it, and we're never far if something comes up. Best regards, The Insightful Team ### 31. Efficient Time-Tracking with Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Joe C. | Adjunct Professor, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** June 16, 2026 **What do you like best about Insightful?** I use Insightful for tracking my time in my contract job, and I find it to be an excellent recording system. It makes coordinating with clients easy by allowing them to know when I'm logged in and working remotely, which creates transparency and a sense of integrity. It's an amazing system that's easy to use, and clients can see my work trace synchronously or asynchronously, which helps build trust. There's a feature that functions like a proctor, recording what's happening, which I think is excellent. The initial setup was easy, guided by Insightful's instructions, and it starts recording time with just a click. It keeps track of my time even if I take breaks or return the next day, maintaining a record that lasts for as long as I work, which is efficient for schedule checks. Their customer support is excellent, as they helped me during a reinstallation issue. I'm thrilled to use it and want to continue recommending it to others. **What do you dislike about Insightful?** It is accurate, efficient, and embeds transparency **What problems is Insightful solving and how is that benefiting you?** I use Insightful to track my work time, ensuring transparency and integrity for remote jobs. It's easy to use, allows clients to monitor work progress, and fosters trust. The setup is straightforward, and it provides a reliable recording system for accountability. **Official Response from Insightful Support:** > Hi Joe, What a lovely review, thank you so much! The thing we love most is the way honest, visible time tracking has grown into real trust with your clients. Transparency and integrity, hand in hand. And "stellar support" in your title? They earned every letter of that, getting you through a reinstall without a hitch is support done right. Knowing you're happy enough to recommend us means the world, and we'll be right here as your work keeps rolling along. Best regards, The Insightful Team ### 32. Insightful granting great insights **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** March 03, 2026 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Insightful?** I like how versatile the installation and uninstallation of Insightful can be. The initial setup was quite helpful and easy with the assistance of the account manager and engineer. The post-installation support was also helpful. I also think the way that data is collected and used on the dashboard provides valuable insights. The dashboard/UI is clean and easy to use, making it a powerful tool to navigate. The response time of the dashboard and data is incredibly quick, giving you accurate on-time data. I've used the API as well to integrate the tool with Claude AI, providing a conversational style of interacting with the data. **What do you dislike about Insightful?** What I don't like is that employees can constantly be deactivated HOWEVER this is not a platform problem and is something that needs to be worked around internally. **What problems is Insightful solving and how is that benefiting you?** I believe Insightful helps improve efficiency in the business and figure out blockers or problems. The Insightful team also helps us literally solve problems that we run into whether it be via a call with our CSM or an engineer(ing team)! **Official Response from Insightful Support:** > Hi Jeshua, Thank you for taking the time to leave this review, we truly appreciate you sharing your experience. We’re glad to hear the installation process felt versatile and smooth, and that our people helped make the setup straightforward. It’s great to know the post-installation support has continued to meet your expectations as well. We’re especially pleased that Insightful is helping you improve efficiency and identify blockers - that kind of visibility is exactly the impact we aim to deliver. Best regards, The Insightful Team ### 33. Efficient Timer Tool with Intuitive Setup **Rating:** 5.0/5.0 stars **Reviewed by:** [EXP] Mariela M. | Category Specialist, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 26, 2026 **What do you like best about Insightful?** I use Insightful as a timer tool while working with Mercor. It's a great tool because I can have several timers running simultaneously for different projects, which helps me stay organized and on task. I find it very easy to use and appreciate how clear it is on the division of different projects, avoiding confusion. The easiness of downloading the app and keeping it running is very helpful. Plus, the initial setup was simple; I just followed the installation instructions, and that was it! **What do you dislike about Insightful?** I have not had a negative experience with it. **What problems is Insightful solving and how is that benefiting you?** I use Insightful to have several timers for different projects, helping me stay organized and on task. **Official Response from Insightful Support:** > Hi Mariela, Thank you for the review. An empty dislike box is the pleasant kind of review to read and the harder kind to answer, so we will keep this short. With several projects on the go, the trouble is rarely the work itself, it is remembering afterwards which project the last hour belonged to. Good to know Insightful is keeping that straight for you. Long may the setup stay boring. Best regards, The Insightful Team ### 34. Enhances Productivity with Transparency **Rating:** 5.0/5.0 stars **Reviewed by:** Agwu O. | Senior Manager - Accounts and Finance, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** June 02, 2026 **What do you like best about Insightful?** I like Insightful because it is transparent in work management and shows productivity patterns while ensuring accountability. It helps improve communication and trust in teamwork and enhances efficiency by aligning labor costs with business outcomes. I find the platform effective for workforce and productivity management. The initial setup of Insightful was very easy. **What do you dislike about Insightful?** I find the platform effective for workforce and productivity management. You can further attempt to draw a balance between monitoring and employee experience. What I simply mean is that there should be more explanation to employees so that they do not see the platform as a monitoring tool on them rather than seeing it as a tool to help them improve on their performance. **What problems is Insightful solving and how is that benefiting you?** I use Insightful to measure staff productivity, hours worked, attendance, and time spent on projects. It ensures transparency in work management, showing productivity patterns and fostering accountability, which improves communication, trust, and aligns labor costs with business outcomes. **Official Response from Insightful Support:** > Hi Agwu, Thanks for the thoughtful review! You've put it better than we could: Using Insightful to bring transparency, accountability, and trust into the way your team works is exactly where the platform shines. When it aligns labor costs with business outcomes and improves communication rather than hovering over anyone, that's the tool working as it should, and we're glad that's how you're running it. You also named it yourself: this is workforce intelligence, not mere monitoring. Measuring productivity patterns, attendance, and time on projects to make better decisions is a fraction of what's there - there's real room to find where small changes lift performance across the team. Your point about employee experience is spot on. We're firm believers that the platform works best when staff understand it as something to help them improve, not watch them, and we always advocate for that kind of openness from the start. We appreciate you sharing this! Here whenever you need us. Best regards, The Insightful Team ### 35. Insightful: Essential for Accurate Time Tracking, Despite Clunky Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 17, 2026 **What do you like best about Insightful?** I use Insightful as a timekeeper for a job where I'm paid hourly, and it helps me accurately keep track of my billed time, which is crucial. I like being able to stop and start the timer as needed, when I need a break. Once I return, I can resume easily, which is great. I also appreciate the feature that allows me to divide my time into different tasks, such as onboarding and grading, which I find really helpful. Additionally, I use Insightful alongside other tools seamlessly with a single login, making it convenient. **What do you dislike about Insightful?** It took a while for my login to get approved, which seemed more related to the company's setup process than Insightful itself. Additionally, the initial setup was quite clunky, taking an entire day due to login issues. These aspects made it not easy to get started. Once I got set up, though, it was very easy from that point on. **What problems is Insightful solving and how is that benefiting you?** Insightful helps me accurately track my billable hours for my hourly AI expert trainer job. I can easily start and stop the timer for breaks, and I value its task division feature for different duties, which I believe the accounting, payroll, and operations departments must appreciate as well. **Official Response from Insightful Support:** > Hi there, Thank you for this, and you're right about the departments at the other end. Hours that arrive already split by task are the difference between payroll reconciling and payroll investigating, so separating onboarding from grading saves someone a job you'll never see. Good to know the single login keeps Insightful out of the way alongside your other tools, too. Switching between systems is where a surprising amount of the day disappears, so one login carrying the load is no small thing. Best regards, The Insightful Team ### 36. Valuable Employee Performance Insights That Strengthen Daily Operations **Rating:** 4.5/5.0 stars **Reviewed by:** Camilo Ernesto V. | COO, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 25, 2026 **What do you like best about Insightful?** The way they collect information allows us to obtain valuable insights into employees’ performance, and it also provides a solid source to support the administrative feedback and processes needed for daily operations. **What do you dislike about Insightful?** In some cases, PCs are shared by different users, and the same user may also use different PCs. In these situations, tracking isn’t easy. **What problems is Insightful solving and how is that benefiting you?** It allows me to identify employee behavior and manage personnel administration while working remotely. **Official Response from Insightful Support:** > Hi Camilo Ernesto, Thank you for the review. A record solid enough to stand behind administrative decisions is a useful thing to have, and good to know it holds up in that role. Both of the situations you describe are covered, and written up in our help center. Insightful keeps a separate profile per device by design, which is what keeps a shared PC accurate, and the merge function then consolidates one person's separate profiles into a single record. Our team can walk you through it if the articles leave anything open. So that is one less thing to design around. Best regards, The Insightful Team ### 37. Approving hours takes me five minutes now **Rating:** 4.5/5.0 stars **Reviewed by:** Jambo M. | Human Resource Manager, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 14, 2026 **What do you like best about Insightful?** The approve and reject flow for manual entries is my favorite bit. Someone adds hours for an offline meeting, it sits in pending, and I clear the whole queue with morning coffee. **What do you dislike about Insightful?** There's no quick way to approve in bulk from my phone. Stuck traveling last month, my team's pending entries piled up till I got back to a laptop. **What problems is Insightful solving and how is that benefiting you?** Nobody sneaks padded hours past me anymore, and honest folks get their time counted same day. Payroll disputes basically died the month we switched this on. **Official Response from Insightful Support:** > Hi Jambo, Thank you for the write-up! Approvals shrinking to a five-minute job you clear over coffee is a real everyday win, and it's great the approve-and-reject flow has become your favorite part. Better still is the payoff underneath: Padded hours caught before they slip by, honest folks counted the same day, and payroll disputes all but gone since you switched it on. That's the flow earning its keep. On approving from your phone while travelling, we hear you, and it's an experience we'll be looking to improve. You've got approvals and payroll humming along now, and as your team grows, we'd like to keep it that effortless. We're right here whenever you need us. Best regards, The Insightful Team ### 38. Clear Visibility Into Employee Productivity With an Intuitive Dashboard **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 02, 2026 **What do you like best about Insightful?** I like how Insightful gives very clear visibility into employee activity and productivity. The dashboard makes it easy to understand how time is spent and where workflows can be improved. **What do you dislike about Insightful?** The reporting features feel a bit restrictive, especially when trying to build customised or detailed productivity reports. Some data views require extra steps or don’t offer the level of filtering I need. **What problems is Insightful solving and how is that benefiting you?** Insightful solves the problem of not knowing how time is actually spent across the team. The clear activity tracking and productivity insights help me identify bottlenecks, balance workloads, and make better decisions based on real data. **Official Response from Insightful Support:** > Hi there, Thank you for the review. Using the record to spot bottlenecks and balance workloads is a step past watching activity, and it is the step that actually changes decisions. On the reporting, the useful thing for us is the detail. Write to us with the reports you are trying to build and the filtering you find missing, and we will consider it as that side of Insightful develops. A described requirement travels further than a general wish :) Best regards, The Insightful Team ### 39. Responsive support and easy time tracking once configured **Rating:** 3.5/5.0 stars **Reviewed by:** Charles C. | CEO/Founder, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 29, 2026 **What do you like best about Insightful?** Insightful’s customer support team is highly responsive and focused on finding solutions. When I ran into problems with account access and activating my time tracker, their support specialists replied promptly, gave clear step-by-step guidance, and remained involved until everything was fully resolved. Once the platform is configured, it’s straightforward to use, which makes time tracking simple and efficient. **What do you dislike about Insightful?** Nothing so far. I just started using it. **What problems is Insightful solving and how is that benefiting you?** Insightful helps me accurately track my work hours across assigned projects and gives me clear visibility into how I’m allocating my time. It makes time management and reporting much simpler, which is especially valuable when I’m juggling multiple projects and clients. **Official Response from Insightful Support:** > Hi Charles, Thanks for the kind words about the platform! Time management getting simpler, especially when there are multiple projects and clients on the go, is genuinely satisfying to hear about. And big credit to our support folks for sticking with you on the access and tracker issues. Genuine follow-through like that takes real effort and care. Drop us a line whenever something else comes up. Best regards, The Insightful Team ### 40. User-Friendly, Easy Setup, and Highly Responsive Support **Rating:** 5.0/5.0 stars **Reviewed by:** Adelina G. | Attorney/Owner, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** June 10, 2026 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Insightful?** It's user friendly, easy to learn and use. The download was pretty simple and straightforward. Support and onboarding has been great, very responsive team. Seems to integrate well with the client I'm using it with. Overall good experience so far. **What do you dislike about Insightful?** There is a slight lag between the time on the time tracker and main spreadsheet, but it's minimal, and possibly due to idle time. **What problems is Insightful solving and how is that benefiting you?** It's helping me be able to track time while working on client projects versus me manually keeping the time, which is very tedious and unreliable. Insightful is reliable and sophisticated with AI/Intelligence integrations. . **Official Response from Insightful Support:** > Hi Adelina, Thanks for the review! A strong start to have under your belt - easy to learn, simple download, and a smooth onboarding with a team that actually responds. On the slight lag between the tracker and the spreadsheet, your hunch is a good one, idle time can be the culprit there. If it ever feels off beyond that, give our team a shout and we'll happily dig in with you. And trading tedious manual timekeeping for something reliable you don't have to think about? That's the upgrade we love being part of. We're here whenever you need us! Best regards, The Insightful Team ### 41. Effective Employee Monitoring with Room for Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Philip B. | Small-Business (50 or fewer emp.) **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 14, 2026 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Insightful?** I mainly use Insightful for its screenshot capabilities, which was the primary reason for my purchase. The ability to log screenshots in increments of up to 30 seconds is particularly valuable for monitoring problematic employees who might try to work on personal projects while at work. I also found the initial setup very easy. I've already recommended Insightful to someone who is now using it. **What do you dislike about Insightful?** The fact that users are automatically added rather than needing to be manually approved is a problem. If I only want to monitor certain employees, then I should not have to pay for more, simply because they use the same device. **What problems is Insightful solving and how is that benefiting you?** Insightful helps me track employee progress and reduce wasted time and money by monitoring activity. The screenshot feature is valuable for managing problematic employees hiding personal projects. **Official Response from Insightful Support:** > Hi Philip, The word "predatory" is a hard one to read, so let us start there... We genuinely don't want anyone feeling that way about how Insightful bills, and we're sorry it came across like that for you. To say it plainly: we only ever charge for what's actually used (the employee license count), how this works is laid out up front in the Insightful app when clients sign up to prevent future misunderstandings, and there are real safeguards built in to make sure no one pays for users they didn't intend to keep. Two of those safeguards are worth a closer look. The merging function lets you combine multiple user entries into one. So if a single person works across ten devices, all those entries can be merged into one billable license. And user deactivation puts credits back on your account when you deactivate someone, so you're not overcharged. The auto-create behavior itself isn't there to inflate bills - it's there so work gets tracked accurately when multiple people share a device (or one person uses multiple devices), and so admins running thousands of users aren't slowed down approving every single seat. You have our word: we're not going to take money from you for usage that wasn't actually yours. All that said, we hear you on the manual approval piece. A notification, a grace period, or some kind of admin sign-off before a seat counts - that's a legitimate ask, and we've passed it to our product team as something organizations are calling for. Thanks too for the positives you flagged! The screenshots being useful and the easy setup. And please reach out if you'd like our support team to walk through the safeguards in more detail or audit your account to make sure nothing's been miscounted. We're around whenever you need us. Best regards, The Insightful Team ### 42. A reliable tool for managing productivity and team performance **Rating:** 4.5/5.0 stars **Reviewed by:** Amro A. | Customer Support, Professional Training & Coaching, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google One Tap using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **G2 Icon:** Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise. **Reviewed Date:** December 01, 2025 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Insightful?** Insightful provides me with a transparent, real-time overview of my team's productivity, eliminating the need for constant follow-ups or micromanagement. The interface is straightforward and user-friendly, allowing me to quickly access activity summaries, track time spent on various tasks, and monitor how workloads are distributed. The dashboards are especially helpful for identifying performance trends and understanding where resources are being utilized most effectively. **What do you dislike about Insightful?** At times, the platform seems sluggish when loading detailed reports, particularly if I try to filter across several time periods simultaneously. Additionally, making manual adjustments to employee roles or account types can be confusing. It would be beneficial if switching between roles were more intuitive or if there were clearer guidance during the process. **What problems is Insightful solving and how is that benefiting you?** Insightful has made it much easier for me to see how time is truly spent across the team, which has led to better planning and more balanced workload distribution. It takes the guesswork out of measuring productivity and highlights bottlenecks that could impact deadlines. With centralized attendance and activity tracking, I save time during performance reviews and can maintain clear, transparent expectations with remote employees. **Official Response from Insightful Support:** > Hi Amro, We love hearing that Insightful is helping you get a clear, real-time picture of how work is distributed. This visibility is super useful for any organizarion and we always aim to deliver it. The better planning, the balanced workload, the transparency and taking out guesswork or bottlenecks...all music to our ears! Thats why we do what we do. Thank you so much for sharing such insights! About the reporting challenges you've mentioned - we'll make sure to take that feedback to our product development team. As a workaround for now, try opening a few browser tabs and setting a different date range in each. That can make pulling the reports you need a lot smoother. As for the sluggishness with loading and and manual adjustments to account types, we’d love to hear a bit more so we can help you out directly. Please reach out to our Customer Support team and we’ll walk through it with you to make sure everything clicks. Best regards, The Insightful Team ### 43. Effortlessly Boosts Productivity Despite Time Zone Challenges **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 08, 2026 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Insightful?** I use Insightful for tracking team productivity and managing projects. I like how Insightful allows me to monitor all my employees, see what they're doing, and make sure they're staying productive. I'm particularly fond of their AI reports integration and the ability to specifically choose which websites to monitor. I also appreciate how you can track mouse inputs and key inputs to ensure that employees aren't using any unauthorized tools. Additionally, I value the accuracy of the data provided, which helps me verify that employees are actually doing their work and being productive. The initial setup was easy, which was a big plus for me. **What do you dislike about Insightful?** I have an issue with time zones on Insightful. We've been told you can have different configurations for different time zones, but we have teams working in India and the United States. We start our day at 9AM PST, and they start theirs at 05:30 IST. The screenshots and the tracking do not stay constant. **What problems is Insightful solving and how is that benefiting you?** I use Insightful to monitor employees and ensure productivity. It provides accurate data and lets me configure tracking, including AI report integration and control over monitored websites. **Official Response from Insightful Support:** > Hi there, Thanks for the review! There's a lot to be said for a tool that just gets on with the job: Reliable, easy right from setup etc. We're glad that's how it's gone for you. And the time zones are adjustable. We built that flexibility in on purpose, so teams with different operational setups can match the data to how they work. If a single, constant zone suits you better, that's within reach too - and our support team, who you've already found so helpful, can get it set up exactly the way you'd like. You've clearly got a setup that works for you. We'll be glad to help you get even more from it down the line. Best regards, The Insightful Team ### 44. Efficient Time Tracking with Excellent Support **Rating:** 4.5/5.0 stars **Reviewed by:** Alberto R. | Director Oficina Banca Patrimonial, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 13, 2026 **What do you like best about Insightful?** I really like how quickly the support team responds at Insightful, they replied to my queries very quickly and sorted everything out perfectly. I've only used Insightful for about twenty to thirty minutes so far, but it works perfectly. I also like that I can measure all the work and progress clearly. Setting it up was very easy too, as I received a pop-up email and just clicked through to get started. **What do you dislike about Insightful?** I cannot use Insightful on my iPhone. I use my iPhone for almost everything, and it has to be used on a PC. **What problems is Insightful solving and how is that benefiting you?** I use Insightful to clock in and track timing for assignments. It helps me measure work and see progress, making it perfect so far. **Official Response from Insightful Support:** > Hi Alberto, Thanks for writing in! A strong first half hour by the sound of it. Our support team straight in there, fielding your questions and getting everything sorted. The setup did its part too - a click through from that email and you were up and running - and even this early, seeing your work and progress laid out clearly is a good sign of what's ahead. You're right at the beginning, and it's off to a promising start - take your time getting to know it, and we'll be around the moment you need anything. Best regards, The Insightful Team ### 45. Intuitive Dashboard, Accurate Time Tracking **Rating:** 4.0/5.0 stars **Reviewed by:** Alison S. | THE RISE AND FALL OF THE BROWN BUFFALO, A National PBS Documentary, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 09, 2026 **What do you like best about Insightful?** I use Insightful to track projects for AI training productions. I love the dashboard because it is user-friendly and easy to use. What I like most about Insightful is the automatic time tracking without manual input, which ensures accurate reporting for my employer. The automatic identification of inactivity is also beneficial for accurate time reporting. Insightful’s time tracking capabilities help employers measure work hours and project durations comprehensively. The initial setup was very easy for me. **What do you dislike about Insightful?** The automatic time tracking sometimes miscategorizes activities, requiring manual adjustments. Also, idle time detection may not always accurately reflect my actual work status, especially for jobs that involve breaks or non-computer tasks. This complexity might also increase onboarding time for smaller teams. **What problems is Insightful solving and how is that benefiting you?** I use Insightful for project tracking and it solves time tracking issues as an employee. I love its user-friendly dashboard and automatic time tracking that ensures accurate reporting. It helps measure work hours and project durations accurately. **Official Response from Insightful Support:** > Hi Alison, Glad the dashboard clicks for you and that the automatic time tracking is pulling its weight on your AI training projects. Getting accurate hours without manual input is the dream for that kind of work. Good to hear setup didn't slow you down either. On the miscategorization and idle time - thats very fixable - and mostly down to how app tracking is configured for your workflow. Please reach out to Insightful support and we'll get it dialled in. Insightful is indeed a comprehensive workfrce intelligence platform (with the learning curve to match), which is why we've built comprehensive help: Role-tailored guides, help articles, in-app onboarding tours and a sharp AI agent. And our human team is always happy to jump in. Thanks for writing this up so thoughtfully. We're around whenever you need us! Best regards, The Insightful Team ### 46. Clear Dashboards and Real-Time Insights Packed with Data **Rating:** 4.5/5.0 stars **Reviewed by:** Tony S. | IT Project Coordinator, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 08, 2026 **What do you like best about Insightful?** Clear dashboards, real-time insights, historical data, and helpful alerts. **What do you dislike about Insightful?** Sometimes it can be a bit slow to load, but overall it’s packed with data and works well for us. **What problems is Insightful solving and how is that benefiting you?** It gives our team leaders and supervisors clear, actionable data to monitor performance, provide constructive feedback, and support agents in becoming more productive. **Official Response from Insightful Support:** > Hi Tony, Thank you for the review. Feedback that points at something specific lands better than a general nudge, so real numbers in your supervisors' hands change what those conversations can be. If the loading ever gets in the way, tell our support team and they can look at what sits behind it. Plenty more in Insightful for that coaching side when you want it. Best regards, The Insightful Team ### 47. Watched a full workday like a replay in Insightful Dashboard **Rating:** 4.0/5.0 stars **Reviewed by:** Ame J. | Marketing Manager, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 05, 2026 **What do you like best about Insightful?** The video recording feature blew me away. Instead of guessing why a task stalled, I just play back the recording and see the whole thing like a match replay. **What do you dislike about Insightful?** Recordings eat storage fast and heavier plans cost real money. I also had to reassure my team the first week that nobody was hunting for mistakes. **What problems is Insightful solving and how is that benefiting you?** Every recording and screenshot ties back to a task and project, and the morning email report pulls it together. One glance and I know which project needs me today. **Official Response from Insightful Support:** > Hi Ame, Thank you for the review! We're happy to read that swapping the guesswork on a stalled task for simply watching how it actually unfolded landed so well for you. And you've hit on the approach we most believe in: Reassuring your team early that this isn't about hunting for mistakes. That's precisely where Insightful does its best work: used out in the open, it brings management and the team onto the same side rather than setting them apart. That you led with that openness is genuinely great to see - it's the difference between a tool people trust and one they brace against. Better yet, you're already running it as more than a recorder: Every clip tied to its task and project, the morning report pulling it into one glance that tells you where to steer. That's the workforce-intelligence layer earning its keep. You've clearly got the measure of this, so lean on us whenever you want to push it further. Best regards, The Insightful Team ### 48. Effortless Time Tracking, Boosts Productivity **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through Google One Tap using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 23, 2026 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Insightful?** I like how Insightful records my time on every application and provides weekly reports. It's really good to see how it tracks time just by pressing the play button and stopping it when I'm done. It holds all the information about the project and effectively tracks the time. It has improved my work efficiency and productivity by keeping track of the time spent on tasks, helping me finish them on time. The initial setup was very easy, just involved downloading the software, logging in, and it's straightforward to switch it on and off. **What do you dislike about Insightful?** Nothing to say all looks good. **What problems is Insightful solving and how is that benefiting you?** Insightful records time spent on projects and applications, providing weekly reports. It helps me review and optimize my time allocation, boosting productivity and efficiency by ensuring I finish tasks on time. **Official Response from Insightful Support:** > Hi there, Thank you for the review. Coming to time tracking for the first time and finding it simple is a good start, since plenty of people arrive at it having already been put off by something clunkier. The part that shows up later is worth knowing about: once Insightful has a few months behind it, the totals start turning into patterns, and you can see which weeks work well and which ones quietly do not. Enjoy the projects, and ask us if anything ever needs explaining. Best regards, The Insightful Team ### 49. A Valuable Tool for Remote Monitoring and Productivity Insights **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 22, 2026 **What do you like best about Insightful?** I find Insightful valuable for monitoring the activity of our remote staff and cross-checking time card clocking. Its ease of use is a strong point for me. The daily report synopsis offers a helpful at-a-glance view, and the ability to drill down into the details of program data is invaluable. I particularly appreciate the utilization and productivity view for understanding each staff member's capacity, which is beneficial for staffing, project availability, and training decisions. The initial setup was very easy from my perspective, thanks to our managed IT service provider. Overall, Insightful has been a good investment for us. **What do you dislike about Insightful?** I wish there were more training available so users could better understand the data it provides. It would also be helpful to have an 'i' with information next to each category for clarity. **What problems is Insightful solving and how is that benefiting you?** I use Insightful to monitor remote staff activity and verify time cards. It's easy to use, reducing micromanaging. The daily report and detailed data views are invaluable for understanding staff capacity, aiding in staffing and training decisions. **Official Response from Insightful Support:** > Hi there, Thank you for the review! Using capacity and utilization to steer staffing, project availability and training is Insightful at its best - you're well past monitoring and into the workforce-intelligence side, where the data actually shapes decisions rather than just recording the day. On wanting more training to get the fullest read on that data, the good news is there's plenty already in reach: a thorough help center, a best-in-class AI support bot, and a set of product tours to deepen your understanding whenever you want to dig in. As for the 'i' for each category, you might be pleasantly surprised: There are actually explanatory tooltips throughout the app doing just that, so a lot of that clarity is already sitting right where you'd want it. Reducing the micromanaging while sharpening the decisions is the balance worth striking, and we're right here to help you get even more from it. Best regards, The Insightful Team ### 50. Effortless Time Tracking with Insightful **Rating:** 5.0/5.0 stars **Reviewed by:** Tanya G. | Associate Director, Programs & Planning, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 25, 2026 **What do you like best about Insightful?** I use Insightful to track hours for work done for Mercor, and it provides accurate and reliable tracking, so I don't have to rely on my memory and risk getting underpaid. What I like most about Insightful is that it's very easy to use. The platform is accessible and can be used by anyone without requiring a lot of technical skills to get started. The initial setup was super easy—I downloaded the widget, installed it in a couple of minutes, logged in, and could start using it right away. I ran into a problem (user error!) and Bane from support responded in a couple of minutes, identified my issue, and showed me how to fix it immediately. **What do you dislike about Insightful?** I haven't found any negatives about Insightful. **What problems is Insightful solving and how is that benefiting you?** I use Insightful to track hours accurately, ensuring I get paid correctly without relying on my memory. **Official Response from Insightful Support:** > Hi Tanya, Thank you for your kind words, we're glad the setup was painless and the platform is doing its quiet work for your hours. Wishing you all the best with your project work, Bane and the rest of the guys are around whenever you need us! Best regards, The Insightful Team ## Insightful Discussions - [How do you trick employee monitoring software?](https://www.g2.com/discussions/how-do-you-trick-employee-monitoring-software) - 1 comment - [What is screen monitoring software?](https://www.g2.com/discussions/insightful-formerly-workpuls-what-is-screen-monitoring-software) - 1 comment - [View Insightful pricing details and edition comparison](https://www.g2.com/products/insightful/reviews?section=pricing&secure%5Bexpires_at%5D=2026-09-15+19%3A38%3A47+-0500&secure%5Bsession_id%5D=710727aa-2bda-4d04-a75a-091b5bfe41f7&secure%5Btoken%5D=a6228c83b6513ae825dd4a2a77fe47e81eb4c457e08ace4801e318dcf3e96e8f&format=llm_user) ## Insightful Features **Additional Functionality** - Data Import/Export - Estimating - Timer - Multi-Currency - Customizable Reports - Alerts/Notifications - Reporting/Analytics - Real-Time Updates - Projections - Customizable Fields - Approval Process Control - Mobile App - Generative AI - Activity Dashboard - Billing & Invoicing - Budgeting/Forecasting - Resource Allocation & Planning - Access Controls/Permissions - Real-Time Notifications - AI Copilot - Summary Reports - Reporting & Statistics - Real-Time Data - Automatic Time Capture - Overtime Calculation - Clock In/Out - Productivity Analysis - Multi-Language - Employee Scheduling - Employee Database - Billable & Non-Billable Hours - Usage Tracking/Analytics **Automation** - Process Automation **Reports** - Score Cards - Customizability - Graphs and Charts - Dashboards - Activity Dashboard **Generative AI** - AI Text Generation - AI Text Summarization - AI Image-to-Text - Generative AI **Monitoring** - Web & Application Usage - Screenshots **Logistics** - Dashboards & Reporting - Data Collection - Lanuguage Options - Activity Dashboard - Real-Time Data - Real-Time Reporting - Payroll Reporting **Cleaning** - Filtering - Levels of Measurement - Transformation **Time Tracking** - Tracking Time to Project/Task - Billable Time Rate Management - Reimbursement Management - Task Progress Tracking **Activity Monitoring - Employee Monitoring** - Task/Project Tracking - Attendance Tracking - Task Progress Tracking - Location Tracking - Behavior Tracking - Time Tracking **Management** - Schedule Creation Tools - Schedule Management - Employee Leave Management - User Access - User Role Access - Employee Information - Employee Information Automation - Calendar Management - Workflow Management - Compliance Management - Timesheet Management - Payroll Management - HR Management - Time Off Management - Task Management - Document Management - Mobile Access **Generative AI** - AI Text-to-Image - AI Text Generation - AI Image-to-Text - Generative AI **Additional Functionality** - Customizable Branding - Workflow Management - Third-Party Integrations - Document Storage - Surveys & Feedback - Benefits Management - Access Controls/Permissions - Payroll Management - Compensation Plan Modeling - 360 Degree Feedback - Email Templates - Employee Profiles - Attendance Tracking - Real-Time Analytics - Performance Management - AI Copilot - Employee Database - Real-Time Reporting - Turnover Tracking - Document Management - Organizational Charting - Trend Analysis - Employee Management - Talent Management - Employee Self Service - Employee Portal - Employee Onboarding - Compensation Management - Alerts/Notifications - Data Visualization - Performance Appraisal - Task Management - Ad hoc Reporting - Reporting & Statistics - Data Import/Export - Secure Data Storage - Self Service Portal - Feedback Management - Recruitment Management - API - HR Metrics Library - Vacation/Leave Tracking - Succession Planning - Predictive Modeling - Customizable Reports - Applicant Tracking - Training Management - Survey/Poll Management - Leave Tracking **Client Invoicing** - Project Accounting / Revenue Recognition - Biometric Recognition - Optical Character Recognition **Feedback** - Archives **Monitoring** - Regulations Enforcement - Compliance Monitoring - Integration - Third-Party Integrations **Additional Functionality** - Reminders - Mobile App - Status Tracking - Sick Leave Tracking - Overtime Calculation - Reporting/Analytics - Time Tracking - API - Employee Scheduling - Employee Database - Role-Based Permissions - FMLA Administration - Self Service Portal - Data Import/Export - AI Copilot - Generative AI - Approval Process Control - Search/Filter - Attendance Tracking - Vacation/Leave Tracking - Biometric Recognition - Clock In/Out - Alerts/Notifications - Customizable Reports - Project Time Tracking - Audit Trail - Leave Tracking - Multi-Location - Access Controls/Permissions - Time & Expense Tracking - Real-Time Notifications - Lockout Periods - Electronic Signature - Automated Scheduling - Geofencing - Labor Forecasting - Employee Portal - Employee Time Tracking - Punch card - Automatic Time Capture **Productivity Analytics - Employee Monitoring** - Project - Hours - Intelligence - Burnout Indicators **Additional Functionality** - Browsing History - API - Timesheet Management - Reporting & Statistics - Screen Activity Recording - Task Management - Employee Email Monitoring - Employee Activity Monitoring - Access Controls/Permissions - Employee Database - Activity Dashboard - Remote Monitoring & Management - Idle Time Monitoring - Third-Party Integrations - Remote Access/Control - Time Clock - Real-Time Data - Email Alerts - Historical Reporting - Real-Time Notifications - Alerts/Notifications - Employee Management - Real-Time Reporting - AI Copilot - Keystroke Recording - Productivity Analysis **Mobile Time Tracking** - Expense Tracking - Progress Tracking - Activity Tracking - Time Tracking by Client - Project Tracking - Billable Items Tracking - Attendance Tracking - Vacation/Leave Tracking - Project Time Tracking - Leave Tracking - Budget Tracking - Online Time Tracking - Offline Time Tracking - Location Tracking **Administration** - User, Role, and Access Management - Timesheet Management - Payroll Management - Employee Management - Invoice Management - Calendar Management - Workflow Management - Task Management - Mobile Access - Mobile Access - Workflow Management - Compliance Management **Platform** - Reporting - APIs / Integration - Performance and Reliability - Accounting Integration - QuickBooks Integration - Real-Time Reporting - Third-Party Integrations - Payroll Integration - Accounting Integration ## Top Insightful Alternatives - [Time Doctor](https://www.g2.com/products/time-doctor/reviews) - 4.4/5.0 (487 reviews) - [ActivTrak](https://www.g2.com/products/activtrak/reviews) - 4.3/5.0 (334 reviews) - [Hubstaff](https://www.g2.com/products/hubstaff/reviews) - 4.4/5.0 (2,279 reviews)