Apple Remote Desktop Reviews & Product Details

Ease of administration, ease of device discovery, easy file copying and distribution to devices. Remote UNIX commands to devices. Review collected by and hosted on G2.com.

Does not always connect anymore. Does not support other platforms like Microsoft Remote Desktop. Continues to decline in performance and capabilities with each OS release... Review collected by and hosted on G2.com.

Apple remote is the only native remote desktop tool for the Mac and it is easy to use. Review collected by and hosted on G2.com.

Apple remote desktop is rather stale and very little development is done on it and no new features are being added to it. It does not work to connect to Windows. Review collected by and hosted on G2.com.

The best part about it is that it is just there. There is no need to explain to my coworkers that you need to install this application or go through a rigorous regime of steps. It is linked with the Apple ID, and I can connect with other Mac machines on a single request, and the other person has to accept or reject it. If you have to manage multiple systems from a centralized point of your business regularly, I suggest switching to Apple Remote. It is very easy. Review collected by and hosted on G2.com.

The only downside I have seen with Apple Remote Desktop is that you need a very good internet connection on both ends; when other apps like AnyDesk can work on low speeds like 5-10mbps, ARD requires a minimum of 30-40mbps. It would be good if this can be fixed. Review collected by and hosted on G2.com.

i had a great experience while i was connected with apple remote support. They helped me resolve my queries i had and suggested the best options.

Nothing everything was as expected as i am also working in customer-facing industry since almost 7 years but apple has always been the best experience over all. Review collected by and hosted on G2.com.

Nothing everything was as expected as i am also working in customer-facing industry since almost 7 years but apple has always been the best experience over all. Review collected by and hosted on G2.com.

Apple Remote Desktop has proven to be invaluable tool for a wide range of users and organizations. It helps me connect with my clients with ease. Review collected by and hosted on G2.com.

I have used it, especially during the pandemic, but also during times when travelingay not be feasible Review collected by and hosted on G2.com.

Easy to use with useful features for support staff, such as monitoring sessions, supporting users, sending out batch commands and files etc Review collected by and hosted on G2.com.

Sometimes has issues with VLAN's, especially with the wireless "bonjour" side of things Review collected by and hosted on G2.com.

The ability to keep track of the various work stations on the network and if needed, the ability to interact with the end-user. I also use GoToMyPC for users that are not on the same network. I do prefer the apple product. Review collected by and hosted on G2.com.

It would be great if you could connect with work-stations that were not on the same network; having to be on the same network with so much working from home is negative. Review collected by and hosted on G2.com.

The efficiency and how user friendly I.T is For learners of all levels Review collected by and hosted on G2.com.

A bit delayed in comparison to Microsoft Review collected by and hosted on G2.com.

I like being able to send messages to the screen of the computers I'm administering. Review collected by and hosted on G2.com.

I wish that there was a Pro version which had more Enterprise features. Review collected by and hosted on G2.com.

ARD has excellent "Screen Sharing" performance monitoring and interacting with the 24 iMacs in my lab. There is almost no lag even at the highest quality setting. The package deployment is wonderful when it works: packages install without interruptions for interaction or errors. Arbitrary terminal commands can be sent to multiple machines at once, and ARD includes a library of useful commands for queuing and maintaining Macs. Frequent commands can be saved in the sidebar. The toolbar can be customized in typical Mac fashion. In a classroom environment (I'm a teacher), it's very useful to be able to lock screens with a message, such as "come visit my desk". This last feature really helps students know they are being watched and must stay on task. Review collected by and hosted on G2.com.

ARD is so buggy and unreliable that it's heartbreaking. If I could actually install a package on 24 machines at once, I'd be in heaven. However, at least 3-6 machines report being "Offline", or the install slows to a crawl, and a batch job is not parallel, so a single machine can hang the task, and it's not clear which one is the culprit. Often, when ARD is restarted, it's a different set of machines that are affected, and the machines that displayed an error before are miraculously fine again. I end up quitting and relaunching ARD several times in a session to restore connections. What this means is that if I want to install a package, I end up subdividing the task into batches of 3 machines each. If a task fails, then I try installing on each machine individually in order to pinpoint which machine is failing. It turns excellent software into a nightmare. Review collected by and hosted on G2.com.