ISL Online Reviews & Product Details

My experience with ISL Online can be summed up in one sentence: it is a tool that makes the complicated easy. This is especially valuable in technology and support environments.

Easy to use. You don't need to waste time learning how to use it. Clear and easy-to-understand interface. A very useful aspect when you're in the middle of an incident and need to act quickly.

Performance, excellent. Stable and fast connections, even on networks that are not perfect. Remote control is smooth and there are no delays.

It offers real value. Time-saving, fewer incidents, and more productivity. The return on investment is quick, especially if you do technical support or manage multiple teams.

In summary, ISL Online is a tool that, once you use it, makes you wonder how you could work without it. It is reliable, fast, easy to use, and designed for professionals. If you are looking for a remote access solution that works without complications and with real results, I think ISL Online is a good option. Review collected by and hosted on G2.com.

What bothers me about ISL Online is that its ecosystem is more limited than other options. It offers integrations, but it doesn't seem as open or as customizable as other larger platforms.

The interface is functional, but not very modern. The user experience is good in practical terms, but it is not very visually appealing. Overall, it seems more like a classic professional tool than a modern product with impressive design. If visual design matters a lot to you, it may seem a bit simple. Review collected by and hosted on G2.com.

I use it to help my customers on Windows, Apple, and Android. It’s safe, fast, and reliable. I can also connect with an agent to control servers or workstations, with access protected by a password. I even use it on my phone to connect to customers; it’s not always easy, but it’s doable. It’s my main remote support tool.

I tried AnyDesk, but it’s not for me—I read that it’s too easy to hack. TeamViewer is too expensive. With ISL Online, I install it, log in, and use it. Simple and easy. Review collected by and hosted on G2.com.

When I’m on my phone, controlling the other device is somewhat difficult. Also, when you’re supporting an iPhone, many people don’t know how to grant access, which makes it harder to get started. Review collected by and hosted on G2.com.

I like that ISL Online is quick, easy to use, and can be installed on almost every system. I have used it on mobile phones, Macs, and Windows, and it's been incredibly useful in every scenario. I appreciate being able to demonstrate to customers how to use software or processes, and enjoy being able to resolve issues expediently while letting customers relax. The support from the ISL Online team was much better than I experienced with previous products, and their assistance made our migration easy. The initial setup was always smooth with scripted installations, allowing us to inject passwords and group setups efficiently, ensuring we knew exactly where everything was in our list of computers. Review collected by and hosted on G2.com.

Sometimes the connections to Mac systems are glitchy. They have to be reconnected once or twice. But once completed, the connection is stable and ready to use. Review collected by and hosted on G2.com.

What I value most about ISL Online is its strong focus on security. Features like one-time on-demand connections give me a lot of peace of mind, as they prevent leaving sessions open on users' devices.

Ease of use is another strong point. From the operator's side, the visualization of remote screens is clear and smooth, making support intuitive and efficient. In fact, we generate a high frequency of use and so far we have not encountered any difficulties.

I also highlight its ease of integration with other tools in the area, which allows us to provide a more complete and organized follow-up for each case.

Overall, it is a tool I trust for its robust security, simple implementation, and customer support that always responds when we need it. Review collected by and hosted on G2.com.

As an improvement idea, adding a hardware inventory to the unattended agent would be very useful. It would centralize key information for technical support, making the processes even more efficient. Review collected by and hosted on G2.com.

ISL Online is a robust and reliable remote access and technical support solution, designed for companies that require secure, stable, and efficient connectivity with remote equipment and users. The platform allows for technical assistance, unattended access, file transfer, real-time chat, and remote control, all from an intuitive and easy-to-use interface.

One of the main differentiators of ISL Online is its high focus on security, incorporating end-to-end encryption, multi-factor authentication, access control, and compliance with international standards, making it a suitable option for corporate environments and organizations with strict security policies.

Additionally, ISL Online stands out for its implementation flexibility, as it can be used both in the cloud and on-premise, adapting to different operational and regulatory needs. Its licensing model, based on concurrent technicians and not by the number of devices, is cost-effective and scalable for growing companies. Review collected by and hosted on G2.com.

Some advanced features of ISL Online may be less intuitive for new users or staff without technical experience. This may require a period of adaptation and training, especially in companies where several technicians need to use the tool quickly. Review collected by and hosted on G2.com.

The ease of remotely accessing computer-controlled equipment, the desktop link that we adapt with the company's image is very easy to install and offers a very good support image. It allows us to track issues even if the sessions are very long by pausing them and reconnecting when necessary as long as the connection hasn't been lost. Clients perceive the security of the connection and only a few do not authorize that platform. Review collected by and hosted on G2.com.

It does not allow two technicians to connect at the same time unless each one starts their session separately. Review collected by and hosted on G2.com.

I really like the versatility of ISL Online and how easily clients can connect. It is very smooth and simple for a client to run the application and allow remote desktop access. Tools like the pen and arrow are useful for pointing things out to the end client. Additionally, the security it offers surpasses other solutions we used before like TeamViewer and AnyDesk. The initial setup was very easy thanks to its quite intuitive and user-friendly interface. Review collected by and hosted on G2.com.

It's difficult to find anything negative about ISLOnline since it has supported us in many moments where the security of our clients is at stake. Review collected by and hosted on G2.com.

It’s simple to use and it just works. I work with a lot of older people, and ISLOnline is much easier for them to set up than most other tools. Review collected by and hosted on G2.com.

It’s not really a dislike, but I do wish it offered a way to access the backend. For example, being able to get to the task manager or view the processes that are running without having to take control of the screen. Sometimes a client just needs me to stop a process, and being able to do that behind the scenes would be a big benefit. Review collected by and hosted on G2.com.

I love the ease of use of ISL Online and the cloud platform it offers. The multi-user access feature is very useful for my team, and session recording is a feature I value. Additionally, the access security gives me a lot of confidence. With ISL Online, I have everything I need to manage my remote support in a single tool. The initial setup was excellent, and I had dedicated technical support. Review collected by and hosted on G2.com.

Transfer of files between local and remote equipment, it would be nice if you could copy and paste, like in an RDP. Review collected by and hosted on G2.com.

the possibility to connect on a mobile, the addition of audio or webcam conversation Review collected by and hosted on G2.com.

always very satisfied, some slowness at times Review collected by and hosted on G2.com.