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Usetiful
By Dobbytec OU
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4.7 out of 5 stars
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Usetiful Reviews & Product Details - Page 5

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Usetiful Overview

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What is Usetiful?

Fight churn with great user onboarding! Usetiful is a Digital Adoption Platform focused on user onboarding, feature adoption, and customer self-service. It is flexible and powerful while remaining simple and affordable.   With Usetiful you can build product tours, checklists, and tooltips, all without coding! Usetiful offers a free-forever version. It is well suited for single-page applications and complex SaaS portals.

Usetiful Details
Discussions
Usetiful Community
Languages Supported
English
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Product Description

Usetiful aims to close the gap between users and digital systems. We help every digital software creator to improve user onboarding, product adoption, and user self-service. With our product adoption platform, you can easily create product tours and contextual help without coding.

Seller Details
Seller
Dobbytec OU
Year Founded
2019
HQ Location
Talinn
Twitter
@usetiful_tours
69 Twitter followers
LinkedIn® Page
www.linkedin.com
16 employees on LinkedIn®
Description

Digital product adoption made simple. Usetiful aims to close the gap between users and digital systems. Product tours and contextual help increase user retention and engagement in any digital software.

Ondrej D.
OD
Overview Provided by:
Ondrej Dobias

Recent Usetiful Reviews

Karim H.
KH
Karim H.Small-Business (50 or fewer emp.)
5.0 out of 5
"Great Platform !"
We've been using Usetiful for a couple of months in our Saas tool to help our users navigate our features and ultimately offer a better user experi...
Read more
Josh D.
JD
Josh D.Small-Business (50 or fewer emp.)
5.0 out of 5
"Excellent product and really great support!"
Way better than intercom product tours and the support is top notch
Read more
Iryna M.
IM
Iryna M.Mid-Market (51-1000 emp.)
4.5 out of 5
"Great experience using Usetiful for app onboarding"
As a PM with no code skills, I love working with Usetiful. First of all, it was easy to implement it and start building product tours, customer fee...
Read more

Usetiful Pricing

Free
€0.00
2000 assists
Plus
€29.00
5000 assists Per Month
Premium
Starting at €69.00
10000 assists Per Month
Enterprise
Contact Us
See all 4 Usetiful pricing levels
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8 people requested security information

Usetiful Media

Usetiful Demo - Product Tours by Usetiful
Provide users with step-by-step product walkthroughs that guide them towards the 'aha' moment'.
Usetiful Demo - Smart Tips by Usetiful
Tooltips and hotspot beacons offer contextual help without obstructing the user's workflow.
Usetiful Demo - Onboarding Checklists
Simplifying complex onboarding with short, easy-to-follow journeys.
Usetiful Demo - All help content easily accessible with Portal
Create a self-service portal for customers to find their solutions quickly and easily.
Usetiful Demo - Install Usetiful in less than 3 minutes
Installing Usetiful is a breeze, simply copy and paste a JavaScript snippet into your code.
Usetiful Demo - No-code content creation
No coding nor developer assistance is required to create onboarding content.
Answer a few questions to help the Usetiful community
Have you used Usetiful before?
Yes

172 Usetiful Reviews

4.7 out of 5
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172 Usetiful Reviews
4.7 out of 5
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4.7 out of 5
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Usetiful Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for UsetifulQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Umberto G.
UG
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Usetiful?

Simplicity

Ease of setup

Nice segmentation tool (with advanced installation)

Generous Free tier to test the application Review collected by and hosted on G2.com.

What do you dislike about Usetiful?

There is not yet the possibility to address elements inside JavaScript objects Review collected by and hosted on G2.com.

What problems is Usetiful solving and how is that benefiting you?

We needed to have a small tour to display the changes in our application and we found Usetiful that was able to deliver on that in a super easy way and with almost no effort from our engineering team aside from the script installation Review collected by and hosted on G2.com.

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Piotr S.
PS
Founding Partner
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Usetiful?

User-friendly: Usetiful is incredibly easy to use and navigate, making the onboarding process a breeze. This is a huge plus, especially for those who are new to using such software.

Increased customer conversions: Since implementing Usetiful on our WEBLUCY™ (weblucy.com) platform, we have seen a noticeable increase in customer conversions. This is a testament to the software's effectiveness and the impact it has had on our business. Review collected by and hosted on G2.com.

What do you dislike about Usetiful?

Design limitations: One of the areas where Usetiful could use some improvement is in terms of design and customization options. The options currently available are limited, which can be frustrating for those who are looking for more control over the look and feel of their onboarding process.

Overall, I would highly recommend Usetiful for its ease of use and impact on customer conversions. While the design limitations are a bit of a drawback, the software's overall value and effectiveness more than make up for it. Review collected by and hosted on G2.com.

What problems is Usetiful solving and how is that benefiting you?

Usetiful is solving the problem of ineffective and disjointed user onboarding processes. With its intuitive interface and customizable features, it streamlines the onboarding experience and provides a seamless transition for new customers. This is especially important for businesses like WEBLUCY™ (weblucy.com) where customer satisfaction is key. A positive onboarding experience can help set the tone for the rest of the customer's journey and lead to increased customer retention.

In addition, Usetiful is helping WEBLUCY™ generate more conversions by providing a personalized and effective onboarding experience for new customers. The software's ability to track and analyze customer behavior allows us to make informed decisions and optimize the onboarding process in real-time. This has resulted in a significant increase in customer conversions and has helped WEBLUCY™ to stay ahead of the competition. The software has been a valuable asset in our efforts to provide the best possible customer experience, and we are confident that it will continue to drive success for our business in the future. Review collected by and hosted on G2.com.

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Wesley V.
WV
Founder
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Usetiful?

This is exactly what we needed. As an eCommerce platform, there is a bit of a learning curve. Usetiful's checkbox combined with tours, we are able to onboard new clients so much more efficiently. Review collected by and hosted on G2.com.

What do you dislike about Usetiful?

Although it's easy to use, the initial onboarding and getting to understand the system is a learning curve in itself. I think Usetiful can use its own product to create a better onboarding process. Review collected by and hosted on G2.com.

What problems is Usetiful solving and how is that benefiting you?

We cannot onboard and explain our platform to each and every new user. We needed to make our platform self-service so that we can scale our product. Usetiful allows us to do just that. Review collected by and hosted on G2.com.

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Guru Prasad R.
GR
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Usetiful?

it is a refreshing no code approach to onboarding. Has a full stack capability for user onboarding and activation. Review collected by and hosted on G2.com.

What do you dislike about Usetiful?

Limited capabilities in free tier. Prouduct tours do not scale to multiple pages. Review collected by and hosted on G2.com.

What problems is Usetiful solving and how is that benefiting you?

We are easing product onboarding. Review collected by and hosted on G2.com.

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CR
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Organic
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about Usetiful?

Usetiful allows us to keep changing our tours and tooltips without any dev time required. Review collected by and hosted on G2.com.

What do you dislike about Usetiful?

So far I haven't really found anything that I don't like Review collected by and hosted on G2.com.

What problems is Usetiful solving and how is that benefiting you?

We are trying to limit the number of support requests and to do that, we need a robust and flexible contextual help system. The fact that we don't need to involve developers to make changes after the initial setup is also a huge benefit. Review collected by and hosted on G2.com.

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EK
Product analyst
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Usetiful?

- The flow creation platform is very clear and easy to use

- Chrome extension is simple to use too

- The overall system is simple, which is good.

- The platform is user-friendly Review collected by and hosted on G2.com.

What do you dislike about Usetiful?

- I didn't like the FAQ very much, because I had some questions that were not resolved

- I had a problem on my system where the flow didn't auto-scroll, probably because our application is a SPA

- I had a problem starting the flow in the user view after the screen was created

- The main point of complaint for me is the fact that there is no translation into Brazilian Portuguese Review collected by and hosted on G2.com.

What problems is Usetiful solving and how is that benefiting you?

- Users need to better understand my platform and your system allows me to do a guided onboarding

- I also want to notify users of new features

- I want to use your system to show users tips on the best way to use Review collected by and hosted on G2.com.

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Srdjan S.
SS
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Usetiful?

We need Usetful to facilitate user onboarding to our software (Workanizers.com) which is complex.

It is quickly understood what and how can be achieved with Usetiful.

I especially liked the possibility of creating a Demo Tour with the help of a Chrome extension without installing JS in our software. When the Demo Tour is finished, it can be installed into the software. Review collected by and hosted on G2.com.

What do you dislike about Usetiful?

Maybe I miss a little richer text editing in modals. It is also desirable that the "manual" positioning of the modal on the screen is even more straightforward. Review collected by and hosted on G2.com.

What problems is Usetiful solving and how is that benefiting you?

Our software (Workanizers.com) is relatively complex. It is intended for entrepreneurs and managers who do not have enough time or patience to understand new software despite knowing that it will help them.

That's the problem we're trying to solve using Usetiful. Review collected by and hosted on G2.com.

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GP
Senior Accounting Consultant
Accounting
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Usetiful?

For our complicated SaaS and one-page apps, I can now make personalized product tours, checklists and tooltips without any coding. The best part is Usetiful is incredibly affordable. Review collected by and hosted on G2.com.

What do you dislike about Usetiful?

It does not make sense to just have a preview available in desktop mode as the majority of users don't use desktops to access our material. The challenge is using a preview on an android and ios devices. Review collected by and hosted on G2.com.

What problems is Usetiful solving and how is that benefiting you?

Usetiful is vital tool for increasing client retention and happiness. It allows me to concentrate on growing my business instead of onboarding every new user. Usetiful supports client self-service and increases conversion rates, making it crucial for anybody looking to grow their business. Review collected by and hosted on G2.com.

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FB
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Usetiful?

Free to try and simple to implement. It's easy to understand. Review collected by and hosted on G2.com.

What do you dislike about Usetiful?

It's a bit difficult to match some elements in HTML, when they are not present yet or requires some action from user that you can't warranty to occur. Review collected by and hosted on G2.com.

What problems is Usetiful solving and how is that benefiting you?

We are redesigning an interface and we want to make sure our users find the new concepts and don´t get lost on first use. Review collected by and hosted on G2.com.

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Verified User in Leisure, Travel & Tourism
UL
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Usetiful?

1. Ease of use

2. Stellar integrations

3. Affordable

4. Multi language support Review collected by and hosted on G2.com.

What do you dislike about Usetiful?

1. Need for more extensive documentation

2. Immense improvement opportunities on the UI/UX front Review collected by and hosted on G2.com.

What problems is Usetiful solving and how is that benefiting you?

Usetiful has been intstrumental in guiding our users to understand various steps during the onboarding funnel specifically the KYC steps which are rather complex to understand and a frequent point of dicussion during user interviews. Review collected by and hosted on G2.com.

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