Userpilot Reviews & Product Details

I like how easy it is to use Userpilot; it's really simple to learn and start creating the solutions it allows. Additionally, it has incredible support for technical issues; whenever we request help, their support team is willing to assist. It's very valuable because, in case of doubts, queries, or additional support, we contact technical support directly and within a few hours, we have responses and even calls to resolve the concerns. This is very important to avoid wasting time and to make the most of the tool. I also like that with just a few clicks, we can create onboardings, step-by-step guides, or presentations of new tools and measure their impact on the user. The tool allows us to visualize the usage and events generated by users in their sessions, which is truly useful for making decisions and analyzing the usage patterns of our product. The initial setup was very simple; with support and a developer, we had the product up and running in less than two days. Review collected by and hosted on G2.com.

There are many things they have on the web that they need to include in the app, such as adding onboarding or step-by-step guides. Their main need is really to strengthen all their tools so that they are available from the app, such as session recording, label events, step-by-step guides, onboardings, coach marks. Review collected by and hosted on G2.com.

Flows and Spotlights are easy to use and provide great value to clients to ease their use of the software. One thing that sets it apart from Pendo, which we previously used, is the spotlight, which flashes on screen to have a bit more of a passive way to bring attention to a feature, rather than blowing up a message across the screen. UserPilot customer support has been great and very responsive. Review collected by and hosted on G2.com.

When I have finished working with a flow and click "Next" I get a new tab with the UserPilot interface. And when I launch another edit window, I get a new tab with my product UI. This means I may end up with an endless number of UP and UI tabs open. I wish it would recognize that I already have the UI open and switch to that window, and revert back to the UP window when I am ready to exit the editor. Review collected by and hosted on G2.com.

Userpilot is quite user friendly for setting up flows without needing much help from developers. However, the highlight for me has been their support team. Whenever I face a technical issue or get stuck, they are quick to respond. It’s refreshing to talk to support staff who actually understand the product and provide practical solutions right away Review collected by and hosted on G2.com.

The platform has a lot of features, so it can feel a bit overwhelming at first. Also, some advanced styling options have a slight learning curve. Additionally, the platform's interface doesn't support the Arabic language yet, which is something I hope to see in the future. However, their documentation usually covers most other technical gaps Review collected by and hosted on G2.com.

Personally, I didn't have to set it up - but we compared against other tools and both the administrators and day-to-day users found it so much smoother. Competitors have lots of new features, and all sorts of AI options, but they just haven't mastered the core use case which UserPilot seems to have nailed.

Once you get into the product, tagging pages is easy, running reports and setting up dashboards is intuitive, and segmenting and filtering behaves as exactly as you would expect. It's just easy to use, and has layers and layers of powerful features once you get it. The ramp up is great. You get loads of value early on, and as you spend more time with it, you get more and more back. Review collected by and hosted on G2.com.

Pulling data out could be easier. Find that not all tables and reports can be exported, and when they are - tends to be raw data rather than informative reports. Review collected by and hosted on G2.com.

Userpilot has been a game changer for how I manage product experience and user onboarding. What I really love is having everything centralized from building in-app flows (modals, tooltips, checklists) to tracking user behavior and engagement all in one place.

The dashboard and analytics features are especially strong. I can easily create and customize dashboards to monitor feature adoption, user interactions, and onboarding performance without needing external tools.

Highly recommend Userpilot for anyone focused on improving product adoption and user experience. Review collected by and hosted on G2.com.

Recordings are available for a limited time only. Review collected by and hosted on G2.com.

Userpilot has made it possible to make our product data accessible and insightful in an easier way. Previously, we could retrieve data, but it was difficult to make it usable and actionable. Now, with the link to HubSpot, we can help and guide our users at the right moment within our product. The product analytics, but also the engagement aspect, make it a very useful tool for a SaaS product. Review collected by and hosted on G2.com.

It takes a bit of figuring out how to use the product analytics, but that is also due to our own event naming. Review collected by and hosted on G2.com.

What I like best about Userpilot is how much control and flexibility it gives me to engage customers directly inside the product, without needing engineering support.

I can launch NPS surveys, feature announcements, onboarding flows, and targeted messages quickly and tailor them to very specific user segments. The platform is incredibly robust—there are multiple ways to reach users, test messaging, and drive adoption—yet it’s still accessible for non-technical teams.

Most importantly, Userpilot lets me meet customers where they already are. Instead of relying solely on email or one-off outreach, I can communicate contextually, reinforce value at the right moment, and gather real-time feedback that actually informs our strategy. Review collected by and hosted on G2.com.

Not as many opportunities for the mobile-first facing applications. Review collected by and hosted on G2.com.

I really like Userpilot because it's a user-friendly platform and quite intuitive. I can create my own dashboards and find any information I need regarding platform adoption. This functionality helps me on a daily basis as I can check the dashboards I’ve saved and created before meetings with clients. Additionally, it allows me to stop taking blind decisions. I now have data and analytics to back me up in understanding user utilization. Userpilot offers more user analytics, making it easier for me to navigate the platform. The initial setup was very easy and nothing was complicated. Review collected by and hosted on G2.com.

I'm happy with the platform, nothing to complain about. It's bringing information I didn't have access before. Review collected by and hosted on G2.com.

I like that Userpilot is an easy-to-implement tool and that it can integrate with many tools like CRMs. It helps me receive direct feedback from users, which is sometimes difficult to obtain. The tool is constantly updated, they are always looking for ways to improve the platform, which means there are always new things. The communication tools are phenomenal and the team that has accompanied us has been fantastic, always available to help us resolve doubts, questions, and problems, as well as receive feedback. The documentation is also very useful, unlocking many processes when I need it. Review collected by and hosted on G2.com.

There are times when we have had problems with the data, such as it not reading certain events, or we have no way to obtain the data in CSV because when it is downloaded it does not arrive in the email. Review collected by and hosted on G2.com.

I like the Userpilot web interface because it is very intuitive in all the functionalities it offers. I also appreciate the excellent customer service and how the pay-per-user model allows me to calculate costs much more easily. Additionally, it allows me to act quickly without having to go through the backend team, facilitating the management of growth and product tracking independently. Review collected by and hosted on G2.com.

Having greater customization or options in the dashboards and in the way I can model the data, since everything is so abstracted, if what I need is not within the flow designed by your team, it becomes complex to achieve it. It would be useful to have many more visuals available and an SQL console that allows me to model the data in a better way or something similar to Power BI's DAX. Review collected by and hosted on G2.com.