### Contents - [**Glossary Terms**](#resources-glossary_terms) - [**Discussions**](#resources-discussions) - [**Reports**](#resources-reports) # Digital Adoption Platforms Resources ##### Glossary Terms, Discussions, and Reports to expand your knowledge on Digital Adoption Platforms Resource pages are designed to give you a cross-section of information we have on specific categories. You'll find [feature definitions](#resources-glossary_terms), [discussions](#resources-discussions) from users like you, and [reports](#resources-reports) from industry data. [ContentsExpand/Collapse Contents](#) - [**Glossary Terms**](#resources-glossary_terms) - [**Discussions**](#resources-discussions) - [**Reports**](#resources-reports) ## Digital Adoption Platforms Glossary Terms [![Product-Led Growth](https://learn.g2.com/hubfs/G2CM_GI703_Glossary_Article_Images_%5Bproduct_led_growth%5D_V1a.png "Product-Led Growth")](https://www.g2.com/glossary/product-led-growth-definition) [Product-Led Growth](https://www.g2.com/glossary/product-led-growth-definition) Product-led growth is a strategy for accelerating a company’s growth through its product’s success. Learn the benefits of creating a strategy. by Kelly Fiorini [![Self-Service Portal](https://learn.g2.com/hubfs/G2CM_GI599_Glossary_Article_Images-%5BSelf_Service_Portal%5D_V1a.png "Self-Service Portal")](https://www.g2.com/glossary/self-service-portal-definition) [Self-Service Portal](https://www.g2.com/glossary/self-service-portal-definition) Self-service portal is an online resource center visitors use to troubleshoot problems without a customer service representative. Learn about its benefits. by Holly Landis ## Digital Adoption Platforms Discussions 0 Question on: Fin [What is the best way to deal with emails sent to your personal email and getting into the help desk?](/discussions/what-is-the-best-way-to-deal-with-emails-sent-to-your-personal-email-and-getting-into-the-help-desk) We have account managers and they receive a lot of support requests through their personal email, so we want to better track those interactions through the help desk. KAMPANAT THUMWONG EMAIL.COM Answered: KAMPANAT THUWMONG on June 10, 2022 After so many attempts in getting my funds back which I lost to a fake platform called mycoinbanking.com I lost the total of $348.000. I needed the profit to celebrate in the festive season but all thanks to Mr Jeff Silbert a recovery expert who helped me in recovery my lost which I made to this fake platform. I will highly recommend Jeff if you need help in restoring your lost. You can reach him via ( jeffsilbert39@gmail.com. ) WhatsApp. +44 777 4153 932. Answered: steve Reymord on September 30, 2022 [See more answers (1)](javascript:void(0);) [Your answer](/discussions/what-is-the-best-way-to-deal-with-emails-sent-to-your-personal-email-and-getting-into-the-help-desk/comments/new?remote=true) 0 [Digital adoption platforms - what's the best option in 2025?](/discussions/digital-adoption-platforms-what-s-the-best-option-in-2025) I'm trying to find the best [digital adoption platform](https://www.g2.com/categories/digital-adoption-platform) for my business. I've been browsing the category page on G2 and created a shortlist of products, but I want to narrow my scope down even more. I'm hoping that the G2 community can help me here! [**WalkMe**](https://www.g2.com/products/walkme/reviews): WalkMe is a pioneer in the digital adoption platform space, offering comprehensive solutions for large enterprises. It provides sophisticated onboarding, training, and support automation tools that overlay directly onto any software. WalkMe’s no-code platform helps organizations drive user engagement, optimize workflows, and maximize technology investments through real-time insights and guidance. [**Tango**](https://www.g2.com/products/tango-tango/reviews) **:** Tango offers a unique approach to creating training walkthroughs. By capturing every step as users perform tasks, it allows for the rapid creation of in-app guides. This "Click-to-Create" AI feature simplifies the documentation process, making it accessible even for non-technical users. [**UserGuiding**](https://www.g2.com/products/userguiding/reviews) **:** UserGuiding is a no-code platform that empowers product teams to enhance user activation and drive revenue growth. It offers a suite of tools to create and improve in-app experiences, facilitating superior self-service options that boost user adoption and reduce support tickets. [**Product Fruits**](https://www.g2.com/products/product-fruits/reviews) **:** Product Fruits is an AI-driven platform designed to enhance product growth. It provides tools for automatic user onboarding, engagement flows, and in-app guidance, all aimed at improving user experience and adoption rates. [**Userpilot**](https://www.g2.com/products/userpilot/reviews) **:** Userpilot is an all-in-one platform tailored for Product and UX teams. It combines product analytics, in-app engagement, and surveys to enhance product adoption through powerful in-app experiences. What do you think? I may swap out Product Fruits for Pendo...but I'm still on the fence. This other discussion thread was pretty helpful: https://www.g2.com/discussions/what-is-a-digital-adoption-platform Answered: Evan Sherbert on April 11, 2025 I have been researching DAPs recently and have a very similar shortlist but with a few more additions: Walkme, Userpilot, UserGuiding, Pendo, and Whatfix. All seem to be strong DAP. Will share my detailed analysis of each product with its pros and cons in some time. Answered: Soundarya Jayaraman on June 11, 2025 [See more answers (1)](javascript:void(0);) [Your answer](/discussions/digital-adoption-platforms-what-s-the-best-option-in-2025/comments/new?remote=true) 0 Question on: WalkMe [What is the one greatest solution you have used WalkMe for?](/discussions/what-is-the-one-greatest-solution-you-have-used-walkme-for) What issue have you used WalkMe for that you were unable to use another platform to solve? How has it helped you optimize the user experience of your application? Our first solution using WalkMe as our Digital Adoption Platform (DAP) provided guidance, insights, engagement, and automation in one seamless package for a large-scale software roll-out. \*Guidance\* We first deployed DAP in 2017 to assist in the roll-out of a new Salesforce-based quotation tool for our nearly 20,000 North American employee- and partner-sales users. Our company was replacing a 25-year-old mainframe system, and required a fresh approach to speed our users to competency on the new system. Largely replacing traditional training materials and methods, WalkMe's dynamic Walk-Thru guidance on-boarded new users quickly; provided an always up-to-date, streamlined, and universal training; and decreased task completion time by 50% because the training was being accomplished at the reality-moment in the flow of work. With DAP, this digital transformation was successful, de-risking the new digital landscape within 18 months across hundreds of business units and independent companies. \*Insights\* Although we de-risked the digital experience through DAP’s in-the-flow-of-work guidance and on-demand training, we discovered that - even after 18 months - there were many users, but very few adopters. While use of the new quotation system brought greater efficiencies to the newly-tech-empowered population, despite large roll-out campaigns, our users were slow to embrace all of the features and functionality this powerful system had to offer. Using WalkMe’s Insights, the we discovered two reasons why this was happening: #1: Users did not contextualize the laundry lists of updates and new features pop-ups were exposing them to (demonstration pictures and videos represented features that were not part of their reality at that moment), and #2: Users did not have the time or patience to keep learning new things (the pain of learning new places to click outweighed the incremental benefit of using the new features). Because of WalkMe Insights, for the first time in our training experience, we able to measure the success of training in real-time and make data-driven decisions to improve user adoption. With this in mind, we implemented a two-prong strategy for our DAP-based learning that stopped measuring success based on artifact views and began measuring based on feature usage. In other words, being tech-empowered became the benchmark of success, rather than simply producing training materials. To accomplish this goal, users needed to be engaged appropriately and the system needed greater automation. \*Engagement\* The first part of the strategy answered the lack of contextualization by addressing new features at the users’ “reality-moment” - the point of work. While DAP could deploy a number of training and marketing resources at any point in the users’ journey, calls to action were ineffective when away from the moment the user urgently needed the knowledge. For example, the day after a monthly system update was released, a pop-up would appear espousing the amazing benefits of the newly-created features for all users logging into the system. The users’ interaction with these brilliant pieces of information was consistent: they would close the pop-up without reading it. In fact, only 2% of users would take the time to click the pop-up to find out about the updates teased about on the screen. This information - much like reading a book or viewing a PDF - was out of context of users’ reality. Yes, users felt de-risked as they knew where to go for help, but their time at that moment was far too valuable to personalize and contextualize these representations of reality. we needed to present the information to the users when the training was immediately valuable - when the training could immediately be utilized in their reality. The solution was to deploy update and reminder messages targeted specifically when the users need them. Looking at the system release notes prior to an update’s deployment, we now identify specific screens and user actions (clicks or views) that would trigger the need for the user to be updated on new functionality. Through our DAP’s segmentation capabilities, we tailor all learning to be available at the specific moment the user needs it, causing the artifact open rate to jump from 2% of all users to 94% of the users in need, doubling adoption of new features. Surfacing need-to-know information at the point of work allows our users to immediately contextualize the value of the information being presented as it is now their reality. \*Automation\* The second part of our strategy built on the first’s delivery of “reality-moment” value. We addressed the pointlessness of users learning more, non-value-added clicks to embrace new features by eliminating the learning curve through automation. Fully committed to not just reducing the learning curve, but dismissing it, we went on a mission to eliminate all the “empty-clicks” needed to accomplish business functions but had no intrinsic value. As our team lead stated, “I want users to know more about their actual job, and training on the location of each of the five clicks on a Salesforce screen to complete an out-of-office notification has zero positive impact to the company. We started taking hard looks at our training and asking ourselves, ‘Why are we wanting users to memorize specific technology nuances rather than giving them time and tools to focus on their customers?’ Empty clicks add no value, so we are now focused on automating non-value-added system clicks so our users’ experience is one that just works.” Examples of our use of DAP's no-code automation include: -Reducing the manual steps needed to create a necessary list view for all Sales users in Salesforce went from 74 clicks down to 3 -Saving over 244 hours a month by automatically pasting job data from one part of the screen into the discussions field -Automatically clicking the "Done" button on several screens that save an average of $11,700 per month in employee time gained Beyond operational efficiencies, DAP automation like the ones listed above allow Learning and Development activities to move system training beyond "remember to click this button" to "this is how your system supports your job functions." Answered: Timothy Spink on February 9, 2022 Other tools we tested were too rudimentary for our application or delivered the learning experience in an external platform. We use WalkMe for In-App, Customer facing training on a complex application. We also enabled a monetized Certification path using the TeachMe add on. Our training was transformed from location specific, in person sessions to a scalable, autonomous eLearning experience that's accessible in the flow of work, 24/7, with no additional logins. Answered: Heather Wurtz on February 9, 2022 We replaced Cornerstone LMS with TeachMe by WalkMe. Answered: Heather Wurtz on February 24, 2022 [See more answers (2)](javascript:void(0);) [Your answer](/discussions/what-is-the-one-greatest-solution-you-have-used-walkme-for/comments/new?remote=true) - ‹ Prev‹ Prev - 1 - [2](/categories/digital-adoption-platform/resources?discussions_page=2) - [3](/categories/digital-adoption-platform/resources?discussions_page=3) - [4](/categories/digital-adoption-platform/resources?discussions_page=4) - [5](/categories/digital-adoption-platform/resources?discussions_page=5) - … - [26](/categories/digital-adoption-platform/resources?discussions_page=26) - [27](/categories/digital-adoption-platform/resources?discussions_page=27) - [Next ›Next ›](/categories/digital-adoption-platform/resources?discussions_page=2) ## Digital Adoption Platforms Reports Mid-Market Grid® Report for Digital Adoption Platform Summer 2026 G2 Report: Grid® Report Grid® Report for Digital Adoption Platform Summer 2026 G2 Report: Grid® Report Enterprise Grid® Report for Digital Adoption Platform Summer 2026 G2 Report: Grid® Report Momentum Grid® Report for Digital Adoption Platform Summer 2026 G2 Report: Momentum Grid® Report Small-Business Grid® Report for Digital Adoption Platform Summer 2026 G2 Report: Grid® Report Enterprise Grid® Report for Digital Adoption Platform Spring 2026 G2 Report: Grid® Report Small-Business Grid® Report for Digital Adoption Platform Spring 2026 G2 Report: Grid® Report Mid-Market Grid® Report for Digital Adoption Platform Spring 2026 G2 Report: Grid® Report Grid® Report for Digital Adoption Platform Spring 2026 G2 Report: Grid® Report Momentum Grid® Report for Digital Adoption Platform Spring 2026 G2 Report: Momentum Grid® Report