UserGuiding Reviews & Product Details

We can now reach our users beyond our usual communication channels. At our company, we especially like the product updates pages. Before Userguiding, it was difficult to communicate product updates clearly and consistently; with Userguiding, it has become much easier and more reliable. Whenever I’ve had questions or doubts, I’ve been able to resolve them with help from the support assistant. We’re also planning to use the AI Assistant—we just need to expand our knowledge base first so it has the right information to work with. Review collected by and hosted on G2.com.

As a UX/UI designer, I wish the user interface were more cohesive and better integrated. For example, I think the editor should live in one dedicated area; as it stands, it feels like the same mechanism is split across too many different paths, which creates unnecessary bifurcations. Because of that, I sometimes lose track of where I am and get lost while navigating. Secondly, I don’t feel the pricing is fair given the limitations around guides. Review collected by and hosted on G2.com.

The possibility it creates, to carry out announcements, tours, surveys, or onboardings without development in the product. This greatly facilitates our day-to-day in our company. Review collected by and hosted on G2.com.

I started testing automatic segmentation for A/B testing and found that the metrics are still quite basic; I believe there could be more analysis options.

As for the export, it is done in CSV. Since I always work with action data in Excel, this ends up being cumbersome because it's not in the same format. I would like that, when exporting reports, it would be possible to make combinations for data analysis directly through the tool itself.

Additionally, the Survey settings, for me, could offer more options. I still think they are limited, and we use this functionality very frequently. Review collected by and hosted on G2.com.

I like that UserGuiding is intuitive and very easy to configure. It's clear and easy to create new engagements, surveys, or guides. The feature that allows me to see who saw the NPS and who didn't, along with response rates and insights, is very helpful. Everything is built into one place, which means I don't need to send out emails and hope they get noticed. I also appreciate the platform's clarity, ease of use, competitive pricing, and good service and support. Review collected by and hosted on G2.com.

Regarding the NPS specifically, I would prefer having everything more clear in the NPS itself. It's a bit of a nuisance that I need to go to a different screen to see who didn't engage with it. Creating guides is relatively easy and intuitive, but sometimes it could be a hassle. Also, segmenting users can be confusing at times, especially with how the filter works, but once I get the hang of it, it's relatively easy to work with. Review collected by and hosted on G2.com.

Helping users navigate a new application is sometimes difficult. User Guiding ensures that new users can take time on their own when onboarding to familiarize themselves with the interface. Pairing this with live training is a great way to make customers feel supported. Review collected by and hosted on G2.com.

Sometimes when we are looking to target a certain CS Selector, UG has a hard time accurately adding the tooltip to the specific button we're looking for it to focus on. Without knowing much about coding, I've had to learn a bit about the targets UG is looking for. Not the worst thing. Review collected by and hosted on G2.com.

It is a complete platform, with practical resources and accessible support. For example, it allows you to create guides, spotlights, checklists, not to mention the Resource Center. This helps educate users on our platform. The checklist within the Resource Center was an unexpected and very timely discovery. It is also very intuitive for new users. Review collected by and hosted on G2.com.

The Checklist does not have a way to be configured to follow a logical sequence. For example, I created 6 checklists that I need to be presented to users in sequence: 1, 2, 3, 4, 5, and 6. However, they are presented randomly (5, 6, 2, 4, 3, 1)... I had to include all of them in the Resource Center, but there I can't configure it so that it no longer appears to users who have completed all the modules. Thus, the Resource Center with the modules (which make up a "self-service" training) remains active even after the user has completed them, becoming an inconvenient "tab" that will constantly be on the user's screen. Review collected by and hosted on G2.com.

I like the ease of creating and adjusting guides within UserGuiding without relying on the development team. I can test quickly and achieve good results. I also appreciate the reliability of the tool. Additionally, the initial setup was really simple and fast, which allowed me to start creating the first guides and put the tool to use in no time. Review collected by and hosted on G2.com.

Sometimes visual customization could be more flexible, and some more complex flows end up requiring manual adjustments. I also miss more in-depth reports to understand in detail the impacts of the guides and user behavior. Review collected by and hosted on G2.com.

I like that UserGuiding makes user onboarding easy and that it comes with amazing digital adoption features.

With this tool, we have greatly reduced customer support related costs and increased customer retention and business revenue.

With UserGuiding, we're able to offer the best customer service and this ensures better customer trust which leads to increased/better business and profits.

With UserGuiding, we enjoy amazing tracking and analytics features and therefore we're able to make data driven decisions which is a plus for our business.

With the platform, it is always easy to categorize users based on behaviors and we are able to offer tailored made experiences. This personalization plays a key role in bettering customer experience. Review collected by and hosted on G2.com.

We have used UserGuiding for bettering customer service and also as a digital adoption platform and it delivers well. Review collected by and hosted on G2.com.

UserGuiding is quite straightforward to use, and my developers find it easy to customize as well. I really appreciate the wide range of features it offers, which enables me to deliver product updates, interactive tours, promotions, hotspots, help articles, FAQs, and banners. I also value the option to launch NPS and surveys, as this allows me to gather product feedback quickly and support my sales team with referrals. Review collected by and hosted on G2.com.

I’m disappointed that UserGuiding’s features aren’t available for mobile applications. Since around 30% of my product’s usage happens on our mobile app, this means some users end up missing important updates. I also find it frustrating that positioning a Hotspot precisely over a specific element in my product can be challenging at times. These are the only two problems I’ve encountered with UserGuiding. Review collected by and hosted on G2.com.

We use the in-app training checklists, help bubbles, and NPS prompts. Those things work great. We like that the content can be changed from their app, without having to bug our app developers. Review collected by and hosted on G2.com.

Some features are restricted in the lower plans that make it harder to use, such as number of domains and customization. We are in the middle of a large rebrand so having only 1 customized theme means we can't use UserGuiding for both the old and new at the same time. Review collected by and hosted on G2.com.

I find UserGuiding to be extremely user-friendly, which makes creating guides a straightforward task. The platform's ease of use is a standout feature that facilitates onboarding new clients and enhancing product announcements within the application. I particularly appreciate the reliability of the customer support, which adds significant value to my overall experience with the software. Additionally, the guides and surveys offered by UserGuiding are highly beneficial; they enable me to help our customers learn new product features seamlessly, and the surveys are instrumental in collecting valuable Net Promoter Score (NPS) ratings. I also find the initial setup process to be remarkably simple and straightforward, which was a relief. These elements combined make UserGuiding an excellent tool for adoption and engagement with clients. Review collected by and hosted on G2.com.

I find the lack of support for mobile applications challenging because some of our customers use the mobile app. It would be beneficial to have the ability to create guides that can be displayed in our mobile application. Review collected by and hosted on G2.com.