# Nexthink Reviews **Vendor:** Nexthink **Category:** [Digital Employee Experience (DEX) Management Software](https://www.g2.com/categories/digital-employee-experience-dex-management) **Average Rating:** 4.6/5.0 **Total Reviews:** 384 ## About Nexthink Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. Through agentic AI and cutting-edge solutions, Nexthink enables thousands of customers to provide better digital experiences and enhanced employee productivity to millions of employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide. ## Nexthink Pros & Cons **What users like:** - Users highlight the **ease of use** of Nexthink, simplifying implementation and monitoring for a seamless experience. (40 reviews) - Users appreciate the **deep insights and real-time visibility** provided by Nexthink, enhancing both IT performance and employee experience. (40 reviews) - Users commend the **clean UI and intuitive navigation** , enhancing their overall experience and efficiency with Nexthink. (35 reviews) - Users value the **issue detection capabilities** of Nexthink, enabling proactive resolutions and detailed insights. (32 reviews) - Users value the **automation capabilities** of Nexthink, enhancing efficiency and enabling proactive problem-solving in IT support. (26 reviews) - Users commend Nexthink for its **outstanding customer satisfaction** , enhancing productivity and empowering data-driven decision-making. (24 reviews) - Users value the **proactive support** of Nexthink, enabling quick issue resolution and seamless integration with services. (24 reviews) - Tracking (23 reviews) - Integrations (20 reviews) - Productivity Improvement (20 reviews) **What users dislike:** - Users find the **difficult learning curve** of Nexthink challenging, especially during setup and understanding feature utilization. (26 reviews) - Users find the **steep learning curve** of Nexthink challenging, making quick analysis difficult without specialized training. (26 reviews) - Users find the **complexity of setup and administration** can hinder efficient use of Nexthink's extensive features. (22 reviews) - Users find Nexthink **expensive** due to high server license costs and limited dashboard customization options. (17 reviews) - Users face a **steep learning curve** with Nexthink, requiring extensive training to navigate its complex features effectively. (12 reviews) - Difficult Setup (8 reviews) - Insufficient Training (7 reviews) - Users note the **limited features** in Nexthink, causing inefficiencies in retrieving and merging data effectively. (7 reviews) - Resource Limitations (7 reviews) - Dashboard Issues (6 reviews) ## Nexthink Reviews ### 1. Embrace the power of Nexthink! **Rating:** 5.0/5.0 stars **Reviewed by:** George V. | Enterprise (> 1000 emp.) **Reviewed Date:** February 29, 2024 **What do you like best about Nexthink?** Outstanding functionality, easey implemention, product enhancements, support and user community. **What do you dislike about Nexthink?** There are no current issues at this time. **What problems is Nexthink solving and how is that benefiting you?** Improving our employee experience. Reducting tickets and improving service. Using the data to fix our cloud apps. **Official Response from Charlotte Arrowsmith:** > Hi George, thank you for sharing your feedback. It's wonderful to hear Nexthink is improving your employee experience. Thrilled to hear you are enjoying the Nexthink Community too. Thanks again! - Charlotte Arrowsmith, Customer Advocacy Manager, Nexthink (charlotte.arrowsmith@nexthink.com) ### 2. Great Tool , Awesome experience **Rating:** 5.0/5.0 stars **Reviewed by:** Sivakumar P. | Enterprise (> 1000 emp.) **Reviewed Date:** December 20, 2023 **What do you like best about Nexthink?** Agile methodology and constant improvements in the product. Most importantly Nexthink has been great at hearing what customer wants and fulfilling it **What do you dislike about Nexthink?** I do like the product overall and I don't dislike anything specific. But, there is always scope for improvement when developing new features in the product **What problems is Nexthink solving and how is that benefiting you?** Visualisation of end users device performance in almost near time. This has been core need for our company ### 3. Nexthink Infinity **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Utilities | Enterprise (> 1000 emp.) **Reviewed Date:** April 15, 2024 **What do you like best about Nexthink?** Tons of data from the user/workstation perspective that you can leverage to make your environment run smoother. **What do you dislike about Nexthink?** Sometimes the amount of data can be overwhelming if you don't know where to go with it. Training is a must to help you navigate. **What problems is Nexthink solving and how is that benefiting you?** Monitoring and proactively remediating issues with our end user computing environment. It is also very usefult to leverage during M&A activities to get an idea of the state of the computing environment in the acquired company. **Official Response from Charlotte Arrowsmith:** > It's great to hear that Nexthink is helping you monitor and proactively remediate issues in your end user computing environment. Thank you for sharing your experience with Nexthink. If you'd ever like to share more feedback about your Nexthink experience, I'd love to connect. - Charlotte Arrowsmith, Customer Advocacy Manager, Nexthink (charlotte.arrowsmith@nexthink.com) ### 4. Fast and reliable tool **Rating:** 5.0/5.0 stars **Reviewed by:** Munthaz D. | Enterprise (> 1000 emp.) **Reviewed Date:** December 15, 2023 **What do you like best about Nexthink?** The very first thing I like in Nextink is, pre-configured investigations. We can get the initial insights about device/user/application etc., just by giving a keyword in the search box, which is very fast. It is the savior while resolving the critical incidents. Implementaion is easy. Wonderful support by professional services team. Excellent customer support. Quick and responsible support team. **What do you dislike about Nexthink?** The data retention period should be extended. **What problems is Nexthink solving and how is that benefiting you?** Compliance issues Security application compliance issues Removal of vulnerable applications Patch updates compliance monitoring Notifications to the users about the transformation projects Resolving the top call drivers with remote actions ### 5. Best Digital Experience Solution in Industry **Rating:** 5.0/5.0 stars **Reviewed by:** Eeshanya T. | Enterprise (> 1000 emp.) **Reviewed Date:** December 07, 2023 **What do you like best about Nexthink?** Very helpful software in driving daily operations and running invenstgations when required. Easy of use for begnineers also. **What do you dislike about Nexthink?** Failure in large size software deployments especially in low bandwidth environment. **What problems is Nexthink solving and how is that benefiting you?** Whenever new issues arises in environment we can easily investigate, identify and start working on resolving the issue. Along with daily operations and alerts. ### 6. Good tool to monitor end user **Rating:** 5.0/5.0 stars **Reviewed by:** Vinod K. | Technical Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** February 01, 2024 **What do you like best about Nexthink?** Live updates User friendly dashboard Monitor user system issues and software issues Remote troubleshooting Prefix the issue without wasting much time **What do you dislike about Nexthink?** Accuracy is bit low i think and ither than that i love this **What problems is Nexthink solving and how is that benefiting you?** Prefix user sustem issues Remotly fox issue without raising ticket and wait for support team Check user login and logout timing Check history of website access **Official Response from Charlotte Arrowsmith:** > Hi Vinod, thank you for sharing your feedback. It's fantastic to hear that Nexthink is having a positive impact with live updates & remotely fixing issues without waiting raising tickets - and we're so thrilled you find the dashboard user friendly too. If you'd ever like to share more feedback about your Nexthink experience, I'd love to connect. Charlotte Arrowsmith, Customer Advocacy Manager, Nexthink (charlotte.arrowsmith@nexthink.com) ### 7. Employee Experience insight **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Law Practice | Enterprise (> 1000 emp.) **Reviewed Date:** March 14, 2024 **What do you like best about Nexthink?** Detailed insight into EUC estate, great dashboards and training materials, easy to integrate with servicenow **What do you dislike about Nexthink?** Nothing identiied as yet, the product has great potential in our estate **What problems is Nexthink solving and how is that benefiting you?** It will allow us to auto-remediate and bring in proactive problem management **Official Response from Charlotte Arrowsmith:** > Thank you for your feedback! We're thrilled to hear that you're enjoying the detailed insight, great dashboards, and training materials that Nexthink provides. We're also glad to hear that you find it easy to integrate with ServiceNow. If you'd ever like to share more feedback about your Nexthink experience, I'd love to connect. - Charlotte Arrowsmith, Customer Advocacy Manager, Nexthink (charlotte.arrowsmith@nexthink.com) ### 8. Really helpful finder for instant lookup in environment **Rating:** 4.5/5.0 stars **Reviewed by:** Akash W. | Enterprise (> 1000 emp.) **Reviewed Date:** December 17, 2023 **What do you like best about Nexthink?** With nexthink finder, we are able to find multiple details and run investigations in the environment **What do you dislike about Nexthink?** Sometimes deep diving is bit difficult, for L1 personnel **What problems is Nexthink solving and how is that benefiting you?** Nexthink is helping us to easily produce reports regarding our assets in the environment ### 9. Be Proactive with Nexthink **Rating:** 4.5/5.0 stars **Reviewed by:** Harmeet K. | Enterprise (> 1000 emp.) **Reviewed Date:** December 14, 2023 **What do you like best about Nexthink?** Proactively finding out the ongoing opportunity areas and presenting through live dashboards. **What do you dislike about Nexthink?** As of now there is nothing about Nexthink which i dislike! **What problems is Nexthink solving and how is that benefiting you?** It's helping us monitoring Overall Compliance and device security, Network related info, Applications performance and Licenses utilization. ### 10. Nexthink infinity automation **Rating:** 4.5/5.0 stars **Reviewed by:** chalapathi k. | Enterprise (> 1000 emp.) **Reviewed Date:** December 08, 2023 **What do you like best about Nexthink?** Nexthink is a orchestration tool , which will very usefull for larger infrastructure, very good analytics, very good automation inbuilt scripts. we can monitor the endpoints very well and acurate. very good Ui of tool. very good documention for tool . **What do you dislike about Nexthink?** nothing much, need more improvent on Api's. present Api's also good **What problems is Nexthink solving and how is that benefiting you?** it is very usefull for complinece, to increse security in our infrastcture. very good recoumendations for improvement of our endpoints. very good in built solutions. ### 11. Very nice and smooth Experience in conducting our daily operations. **Rating:** 5.0/5.0 stars **Reviewed by:** Abhijeet A. | Enterprise (> 1000 emp.) **Reviewed Date:** December 13, 2023 **What do you like best about Nexthink?** Ease of use and flexibility while deploying new Actions. **What do you dislike about Nexthink?** Unclear status while Action is running (waiting for device) **What problems is Nexthink solving and how is that benefiting you?** Nexthink is helping us to keep healthy compliance status in our environment and proactive actions against compliance issues ### 12. Easy to use DEX at a competitive price **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** March 20, 2024 **What do you like best about Nexthink?** Nexthink enabled us to significantly improve the services we provide to our clients, which resulted in increased productivity as well as overall client happiness with our services. **What do you dislike about Nexthink?** Some on-prem features, such as Network View, are not yet available in the cloud platform. **What problems is Nexthink solving and how is that benefiting you?** Increasing the quality of our services by being able to proactively support our clients and improve user satisfation and productivity. **Official Response from Charlotte Arrowsmith:** > Thank you for sharing your experience with Nexthink. We're pleased to hear that it has positively impacted your client services and overall client happiness. If you'd ever like to share more feedback about your Nexthink experience, I'd love to connect. - Charlotte Arrowsmith, Customer Advocacy Manager, Nexthink (charlotte.arrowsmith@nexthink.com) ### 13. Nexthink Infinity is easy to operate, has a simple user interface (All-In-One), and offers great integration capabilities. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** December 17, 2023 **What do you like best about Nexthink?** - Ease of operation. - Ease of implementation. - Single web interface (All in one). - Benchmark data is amazing. - Dashboards are interactive in terms of filters. - Ease of integration. **What do you dislike about Nexthink?** Limited features in Webhooks' Payload and alerts **What problems is Nexthink solving and how is that benefiting you?** - Obtaining insights into the main issues in IT. - Benchmarking to determine the most stable versions for the applications. - Translating "lost hours per week" from issues occurring at the endpoint. ### 14. Great experience and Easey use **Rating:** 5.0/5.0 stars **Reviewed by:** mohamed B. | Enterprise (> 1000 emp.) **Reviewed Date:** December 24, 2023 **What do you like best about Nexthink?** Ease of Implementation Ease of Integration Number of Features Customer Support **What do you dislike about Nexthink?** Application GUI interface needs more enhancement. **What problems is Nexthink solving and how is that benefiting you?** Knowing which software applications are current and which are soon to expire ### 15. Review as customer **Rating:** 5.0/5.0 stars **Reviewed by:** Ashwin Y. | Enterprise (> 1000 emp.) **Reviewed Date:** December 13, 2023 **What do you like best about Nexthink?** Nexthink is powerfull and flexible which helps in certain uscases **What do you dislike about Nexthink?** I havent experianced anything yet due to good experiance **What problems is Nexthink solving and how is that benefiting you?** Metering, certain investigations which solves major problem I cant share in detail. Potential of savings. ### 16. Nexthink - A complete solution to track your applications performance **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** December 13, 2023 **What do you like best about Nexthink?** Ease of use of Nexthink and detailed knowledge provided to make sure the implementation is smooth. It's easy to integrate and customer support is also helpful in customizing solutions as per your needs. **What do you dislike about Nexthink?** The UI/UX can be further improved to provide more seamless experience and more visulization features can be added **What problems is Nexthink solving and how is that benefiting you?** Nexthink is helping in capturing and analyzing employee experience for multiple applications. ### 17. Very powerful but effective only if your organization is aligned **Rating:** 4.0/5.0 stars **Reviewed by:** Christophe B. | Enterprise (> 1000 emp.) **Reviewed Date:** September 26, 2023 **What do you like best about Nexthink?** Powerful tool that provides a wealth of information on assets and user experience. Suggests areas for improvement to enhance the employee experience. Solution that helps us analyze the Cybersecurity compliance of theassets. **What do you dislike about Nexthink?** Reports are complex to implement, requiring substantial investment time to exploit their potential **What problems is Nexthink solving and how is that benefiting you?** Software metering Individualized asset analysis, Asset fleet management Cybersecurity compliance check Assistance for office support teams User experience scoring ### 18. Nexthink is a very useful tool for companies especially on the IT side. **Rating:** 4.0/5.0 stars **Reviewed by:** Pilar S. | Technical Consultant, Consulting, Enterprise (> 1000 emp.) **Reviewed Date:** December 14, 2023 **What do you like best about Nexthink?** Frequency of Use Ease of Implementation Customer Support Ease of Use **What do you dislike about Nexthink?** Number of Features and Ease of Integration **What problems is Nexthink solving and how is that benefiting you?** Nexthink is a very useful tool for companies especially on the IT side, thanks to it we can find out all the end point and end user information. We can also launch remediation campaigns and campaigns to inform or receive information from the users. ### 19. Getting into the know of your real environment **Rating:** 5.0/5.0 stars **Reviewed by:** Michael L. | Enterprise (> 1000 emp.) **Reviewed Date:** May 30, 2023 **What do you like best about Nexthink?** To have all relevant information available in one place - and that in nearly realtime. If you some information should be missing there's for sure a remote action available that provides this information or you can even write one yourself. **What do you dislike about Nexthink?** Currently it is clearly visible that the product is in the middel of the transition to a cloud native tool and therefore some known functionality is missing. With the current speed of development this transition won't take long until feature parity. **What problems is Nexthink solving and how is that benefiting you?** Seing is beleiving. When nexthink shows you something, you can be sure that this is what you have out there in the wild. nexthink allows us to track reliably what is being rolled out to our environment through other tools. ### 20. Rashid petroleum company **Rating:** 5.0/5.0 stars **Reviewed by:** karim s. | Enterprise (> 1000 emp.) **Reviewed Date:** November 02, 2023 **What do you like best about Nexthink?** have been working on nexthink since 2019 and the best of nexthink is to know the problem easly **What do you dislike about Nexthink?** no thing wrong with the nexthink but we face a problem on certfication **What problems is Nexthink solving and how is that benefiting you?** EndPoint devices and the connections between the users and servers ### 21. Enjoyable and simple software **Rating:** 5.0/5.0 stars **Reviewed by:** Ibrahim A. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 07, 2023 **What do you like best about Nexthink?** Investigation, hardware and software inventory, and checklist **What do you dislike about Nexthink?** For me in my organisation, nothing till now **What problems is Nexthink solving and how is that benefiting you?** hardware and software inventory and to get an alarm for user issues to solve them. ### 22. Digital Experience enablers **Rating:** 4.0/5.0 stars **Reviewed by:** Oliver A. | Enterprise (> 1000 emp.) **Reviewed Date:** May 23, 2023 **What do you like best about Nexthink?** Frequent and great improvements to their tools Fantastic customer engagement and support, even when delivery is done through a third party supplier **What do you dislike about Nexthink?** The tool is costly and few very nice tools needs to be bought separately, but likely for good reasons. **What problems is Nexthink solving and how is that benefiting you?** Nexthink is actively used to proactively monitor and mitigate incidents. Main source of data used for troubleshooting in high priority incidents and bother gathering and sending user information. The tool has opened up for tremendous visibility related to the experience of our services, but also ensuring that we can properly solve them. Based on the data gathered, we have opened and closed more than 100 tasks to optimize our environment. ### 23. Easy to use service and a great partnership! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 11, 2023 **What do you like best about Nexthink?** Nexthink took us from a traditional IT point of view to a more dynamic and functional point of view. From SLAs to XLAs, from cookie-cutter IT decisions to decisions that focus on up-leveling user experience, with the help of Nexthink, we make valuable data-driven decisions faster. We love that we can see what's going on with devices through hard and soft data points! **What do you dislike about Nexthink?** The downside of using Nexthink is that it provides so many new areas to focus on within IT. The visibility alone is enough to make your head spin. So unless you point yourself in a direction, you could be overwhelmed with how much information you have. **What problems is Nexthink solving and how is that benefiting you?** Nexthink is helping us solve visibility into the experience of applications, collaboration tools, and device performance. They also allow us to engage with employees without interrupting their workflow through low-key notifications and surveys. They are also helping us automate complex service desk workflows. ### 24. Nexthink : very interesting tool for global monitoring **Rating:** 4.0/5.0 stars **Reviewed by:** christophe d. | Enterprise (> 1000 emp.) **Reviewed Date:** June 14, 2023 **What do you like best about Nexthink?** it allows us to detect anomalies in advance and problems before they become serious. We are also able to perform in-depth checks to quickly determine the root cause of issues and provide reports and query responses for virtually any information related to our workstation or server fleet. **What do you dislike about Nexthink?** software metering is not precise enough. difficult Nxql Langage upgrade finder version every time we upgrade server version **What problems is Nexthink solving and how is that benefiting you?** Nexthink provides transformative solutions through real-time analytics, instant remediation, automation, and employee feedback on the desktop. Our main mission is to measure in order to improve the Digital Employee Experience. ### 25. Beginner in using it **Rating:** 4.0/5.0 stars **Reviewed by:** Mostafa N. | Enterprise (> 1000 emp.) **Reviewed Date:** June 17, 2023 **What do you like best about Nexthink?** Improved my experience,Proactive problem solving and Enhanced security **What do you dislike about Nexthink?** i think till now i didn't found issue on it **What problems is Nexthink solving and how is that benefiting you?** mainly one hardware statistics and software dashboard ### 26. nexthink has large selection of pre-canned dashboard and remote actions **Rating:** 5.0/5.0 stars **Reviewed by:** dina d. | Enterprise (> 1000 emp.) **Reviewed Date:** December 25, 2023 **What do you like best about Nexthink?** the auto buliding capability search engine managing end-user devices **What do you dislike about Nexthink?** the dashboards could be more fexible and customizable prices are high windows feature upgrade need development **What problems is Nexthink solving and how is that benefiting you?** automation of problem mangement, objectification of the review of workstation performance ### 27. Good product. Good people. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** December 06, 2023 **What do you like best about Nexthink?** Nexthink provides a large amount of actionable information about the computing environment for our customers **What do you dislike about Nexthink?** The learning curve is very steep and the documentation doe not nearly cover everything required. **What problems is Nexthink solving and how is that benefiting you?** Providing our customers insights into problem areas of their end user computing environment. ### 28. delivers actionable and comprehensive real time visibility **Rating:** 5.0/5.0 stars **Reviewed by:** walaa e. | Enterprise (> 1000 emp.) **Reviewed Date:** December 24, 2023 **What do you like best about Nexthink?** the auto building capability,search engine and managing end user devices **What do you dislike about Nexthink?** the dashboard could be more flexible ,prices is high and windows feature need development **What problems is Nexthink solving and how is that benefiting you?** automation of problem management,objectification of review pcs performance ### 29. Great product for Organization specific Help content in Finance System. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** July 28, 2023 **What do you like best about Nexthink?** Applearn has allowed us to have a single source of organisation specfic help content for our Finance system while users are in the Finance System. They do not need to play digital roulette and try various sources such as Intranet, Sharepoint or Moodle to find relevant content. **What do you dislike about Nexthink?** Trails is clunky but the debvelopment of Tooltips vastly improves the user experience. **What problems is Nexthink solving and how is that benefiting you?** Help resources for users of the Finance can be in a variety of different applications e.g. Intranet, sharepoint and it is not clear where a user should go to access them. Having content in Applearn means that while a user is in the Finance System they can access help content without jumping out to another system. From a user experience perspective it ensures we can have a consistent look and feel for help content across all areas of the Finance System. ### 30. Reliable Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Satish E. | Enterprise (> 1000 emp.) **Reviewed Date:** December 15, 2023 **What do you like best about Nexthink?** Act and Enage. Easy to analysis & track the compliance through dashboard. Easy to Intergrate with other tools. **What do you dislike about Nexthink?** Data can be exported only for last 14 days. **What problems is Nexthink solving and how is that benefiting you?** Analysis, Campaign, Act & Intergration. ### 31. Nexthink improves devices activities visibility **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** August 04, 2023 **What do you like best about Nexthink?** - Customer Success Plan program which supports you to deliver business outcomes and create added value with Nexthink. - Realtime metrics - API and scripting capabilities - Computers issues anticipation - Hidden problems detection - New Nexthink Infinity cloud platform (vs On-prem infra) **What do you dislike about Nexthink?** - Room for improvement : more graphic options on Nexthink Dashboards - Cloud platform version management (every month, new version, new functionalities,...) requesting frequent test and validation. **What problems is Nexthink solving and how is that benefiting you?** Enhance decision making Improve business process outcomes Create internal/operational efficiencies Improve business process agility Improve compliance & risk management ### 32. Nexthink is very good tool that supervise in real time all the devices connected **Rating:** 4.5/5.0 stars **Reviewed by:** Amina E. | Enterprise (> 1000 emp.) **Reviewed Date:** September 22, 2023 **What do you like best about Nexthink?** the Act Module: remediation script Alerts **What do you dislike about Nexthink?** removing devices in real time from the Finder. **What problems is Nexthink solving and how is that benefiting you?** reducing the number of incidents by using the remote action in real time ### 33. Best Automation and Dex software **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** December 16, 2023 **What do you like best about Nexthink?** Insightfull dashboards and very helpful overview on environment. **What do you dislike about Nexthink?** Not very helpfull in patching and patching remediation. **What problems is Nexthink solving and how is that benefiting you?** Resolving big issues across the enviromnet. ### 34. Brilliant, conscientious and very supportive experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** December 13, 2023 **What do you like best about Nexthink?** The people... they understand immediately our challenges! **What do you dislike about Nexthink?** I don't think there's anything I dislike! **What problems is Nexthink solving and how is that benefiting you?** Demand reduction in the immeidate term. Experience feedback! ### 35. It is a great product and helpful to all teams in many company **Rating:** 5.0/5.0 stars **Reviewed by:** Mustafa A. | IT Support, Enterprise (> 1000 emp.) **Reviewed Date:** June 16, 2023 **What do you like best about Nexthink?** remote action, many tools in Nexthink easy to use lite and easy very good **What do you dislike about Nexthink?** no think till now i think it is very easy to use and have many option **What problems is Nexthink solving and how is that benefiting you?** many problems solved by Nexthink Digital Asset,location , tips and more ### 36. Incredible DEX Tool for Proactively Monitoring **Rating:** 5.0/5.0 stars **Reviewed by:** Neil R. | Enterprise (> 1000 emp.) **Reviewed Date:** April 20, 2023 **What do you like best about Nexthink?** The data that Nexthink gathers from devices/applications is tremendously helpful for L 0/1/2/3 teams. The application data is paramount to other tools that pull cloud data. The Nexthink support & customer success teams are all superb, friendly, & very professional when working with clients. And last but not least, the Nexthink client is practically invisible on workstations. Resource usage is minimal & deployment is completely silent **What do you dislike about Nexthink?** The migration from the legacy version of Nexthink to cloud was a little rough, but they do have resources to help with this. Another is auditing tools for backend changes made. Otherwise everything is great! **What problems is Nexthink solving and how is that benefiting you?** From end user workstation performance issues, to Microsoft Teams call quality issues, to SaaS cloud app performance issues & licensing monitoring. Nexthink is helping us tremendously. We user Nexthink for all of our Operations troubleshooting! ### 37. Nexthink Evaluation **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Enterprise (> 1000 emp.) **Reviewed Date:** August 22, 2023 **What do you like best about Nexthink?** I'm working as Problem Manager and what helps me the most is that I can find Problem causes in this tool **What do you dislike about Nexthink?** The complexity sometimes. As my maintask is Problem Manager, I don't always have the time to dive into this application to check all the possibilities. Sometimes it's not easy to retreive the required info **What problems is Nexthink solving and how is that benefiting you?** Exemples are: - Detecting causes of Problems - Follow up migrations from Crowdstrike to Defender by exemple ### 38. Rich Tool - great Dashboards **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Mining & Metals | Enterprise (> 1000 emp.) **Reviewed Date:** May 25, 2023 **What do you like best about Nexthink?** Finder is great tool to analyse single, multiple cases and get resoltion out. Reach number of given power shell scripts which can be used out of the box. Dashboards are good and allows to build own without any coding. Nexthink collector very stabile ! **What do you dislike about Nexthink?** Data quality is a big issue, too many backend changes - screwing our Dashboards. Servicenow integration with v6 has been for ever an issue for us and never really worked consistently. **What problems is Nexthink solving and how is that benefiting you?** Analying issues, identifiy scope (who else is impacted) . DEX dashboard - Digital user Experiences, inventory infromation - Software versionining overview and take actions to upgrade, verification if key processes are runing - if not restart ..... e.g SCCM client. ### 39. Nexthink Infinity **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Enterprise (> 1000 emp.) **Reviewed Date:** June 12, 2023 **What do you like best about Nexthink?** Nexthink is an outstanding product that provides unparalleled visibility into an organisation's endpoint experience. This tool has revolutionised how IT teams approach problem-solving by delivering real-time, contextual data on end-user experience. **What do you dislike about Nexthink?** One feedback from the project team is about the remote actions. The current logic is executed based on the time zone. If it can be executed based on local system time, it will improve the global support model and experience. **What problems is Nexthink solving and how is that benefiting you?** Nexthink help identifies areas for improvement, such as hardware performance, inefficient processes, or security risks. Gaining insights into these areas helps Endpoint support teams make informed decisions about improving IT operations, enhancing security, etc. ### 40. Product is quite good , it provides us with lot of data insights which is very crucial for the ITSD. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 12, 2023 **What do you like best about Nexthink?** Overall, the data insights which it provides is the best thing about Nexthink. The support is really good as well, they are very proactive with helping the customers with any queries. **What do you dislike about Nexthink?** Remote Actions which are required to address the issues are quite limited and most of them do not work lot of time, same thing with the campaigns as well .To address the RA errors they can discover a new way to collect computer logs remotely. **What problems is Nexthink solving and how is that benefiting you?** It provides detailed insights into the devices and shows us where the exact problem is in the device which then SD first line team can focus on. This saves us a lot of time and increase the overall efficiency of the devices as well. ### 41. NexThink & Unified Communications **Rating:** 5.0/5.0 stars **Reviewed by:** Mike K. | Enterprise (> 1000 emp.) **Reviewed Date:** March 06, 2023 **What do you like best about Nexthink?** Nexthink is a leading Digital Experience Management platform that allows me to gain better insights into the user experience of Unified Communications. One of the things that I like best about Nexthink is its ability to provide real-time analytics and metrics on the performance of all digital assets across an organization's infrastructure. With Nexthink, I can easily monitor user engagement, system performance, and application health, which allows me to optimize my organization's digital environment to meet the needs of our employees. In particular, I appreciate the detailed insights that Nexthink provides into Unified Communications. With the ability to track and analyze user experience across different UC platforms, Nexthink helps me identify and resolve issues quickly, ensuring a seamless user experience for all of our employees. Overall, I believe that Nexthink is an essential tool for any organization looking to improve the digital experience for its employees and maintain a competitive edge in the ever-evolving digital landscape. **What do you dislike about Nexthink?** While Nexthink is a powerful tool for Digital Experience Management, there are a few potential downsides to consider. Firstly, implementing Nexthink across an entire organization's infrastructure can be a complex and time-consuming process. It may require significant resources and expertise to configure the platform correctly and extract valuable insights. Secondly, Nexthink relies on agents that need to be installed on end-user devices to collect data, which may raise concerns about privacy and data security. Organizations will need to ensure that they have the appropriate policies and procedures in place to protect user data and comply with relevant regulations. Finally, the cost of implementing Nexthink may be a concern for some organizations, particularly smaller ones with limited budgets. While the platform offers significant value in terms of insights and analytics, the cost of implementation and ongoing maintenance may be a barrier for some organizations. **What problems is Nexthink solving and how is that benefiting you?** Nexthink helps to optimize Unified Communications environments by identifying areas for improvement. By monitoring user behavior and interactions with different UC platforms, Nexthink can help to identify opportunities to streamline workflows, reduce complexity, and improve user adoption. This can lead to more efficient and effective communication and collaboration within your organization. Overall, Nexthink's solutions in the Unified Communications space can benefit you by improving the user experience, increasing productivity, reducing downtime, and ensuring compliance with security and regulatory requirements. By providing valuable insights and analytics, Nexthink enables you to optimize your digital environment to meet the needs of your employees and maintain a competitive edge in the digital landscape. ### 42. So far so good **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** May 11, 2023 **What do you like best about Nexthink?** There are a lot of different things that can be done with it. It is hard to grasp everything at first but once you get in there and use it, it becomes far more powerful. **What do you dislike about Nexthink?** takes a long time to get it up and going, building remote actions take a long time and has to be configured in multiple places to make them useful in our environment. **What problems is Nexthink solving and how is that benefiting you?** giving us insight on how a computer is functioning and helps identify issues based off of check list of better performing machines. Identifies areas of focus and errors that wouldn't be visible without logging into the machine and troubleshooting to find the issues that are potentially being reported ### 43. Great new insights and ideas **Rating:** 4.0/5.0 stars **Reviewed by:** Caitanya S. | Enterprise (> 1000 emp.) **Reviewed Date:** November 07, 2023 **What do you like best about Nexthink?** Visibility into our digital workplace landscape **What do you dislike about Nexthink?** We are still waiting for the AI feature. **What problems is Nexthink solving and how is that benefiting you?** Becoming more proactive and access to up to date data. ### 44. Good discovery **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Mid-Market (51-1000 emp.) **Reviewed Date:** December 14, 2023 **What do you like best about Nexthink?** The mindset of the company. The possibility to more efficient **What do you dislike about Nexthink?** Maybe there is to many modules and we need to have one dedicated IT to manage it **What problems is Nexthink solving and how is that benefiting you?** For the moment we use Nexthink just to see information on computers not really to troubleshoot ### 45. Amazing IT analytics platform **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Enterprise (> 1000 emp.) **Reviewed Date:** April 19, 2023 **What do you like best about Nexthink?** Nexthink offered us a great amount of IT analytics capabilities which helped our organization to enhance the end-user experiences and to learn about the most common problems user face and how to resolve them timely. **What do you dislike about Nexthink?** I would say they lack some features in the customization, Nexthink may need to offer customization features to tailor the product to meet specific customer needs. and another would be on integration, Nexthink may need to focus on the integration capabilities to make it easier for customer to connect with other third party systems. **What problems is Nexthink solving and how is that benefiting you?** With the help of nexthink we manage infrastructure more effectively by providing real-time visibility into end-user experience across different devices and platforms. It helps to promptly identify and resolve issues before they become problems. ### 46. Nexthink as a day to day tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** September 21, 2023 **What do you like best about Nexthink?** easy to adopt adapted for multiple roles needs relationship with the Nexthink team tool is evolving every day **What do you dislike about Nexthink?** Nexthink is splitted over 2 different tool (the Finder and the Nexthink Experience) **What problems is Nexthink solving and how is that benefiting you?** identifying users concerns and identify issues that are never raised to the Service Desk ### 47. Software and Compliance Management **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** September 25, 2023 **What do you like best about Nexthink?** Being able to create Scores according to rules and also performing actions from the Finder is really useful **What do you dislike about Nexthink?** Limited number of entries and management of the categories. **What problems is Nexthink solving and how is that benefiting you?** Compliance of Softwares (Software mandatory in the computers and also software not allowed) ### 48. Working with Nexthink in the last three years **Rating:** 3.5/5.0 stars **Reviewed by:** Mamdouh S. | Enterprise (> 1000 emp.) **Reviewed Date:** November 04, 2023 **What do you like best about Nexthink?** Dedect the Digital Assesst, and for security team **What do you dislike about Nexthink?** Focuse about licences rather than service **What problems is Nexthink solving and how is that benefiting you?** Digital Assesst ### 49. very good experience **Rating:** 5.0/5.0 stars **Reviewed by:** michel m. | Enterprise (> 1000 emp.) **Reviewed Date:** June 20, 2023 **What do you like best about Nexthink?** It has control over most of the subjects... **What do you dislike about Nexthink?** I'm satisfied with what it has. I'm satisfied with what it has. **What problems is Nexthink solving and how is that benefiting you?** Break Down the Wall Between IT and Employees. Automate remediation at scale. Measure, Manage and Improve Digital Employee Experience. Enhance your existing infrastructure. ### 50. Great Overview of the digital employee experience and good insights on device performance **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 28, 2023 **What do you like best about Nexthink?** Remote actions, live dashboards ( still exploring), DEX **What do you dislike about Nexthink?** Limitations ( # of alerts, RAs, ..etc) unable to modify the DEX values **What problems is Nexthink solving and how is that benefiting you?** Self healing, taking immediate remote actions for time consuming steps, overview of device health and provide good insights on the network and sites ## Nexthink Discussions - [When looking at self-heal and self-help what is the roadmap Nexthink has for the tool ?](https://www.g2.com/discussions/35487-when-looking-at-self-heal-and-self-help-what-is-the-roadmap-nexthink-has-for-the-tool) - 1 comment, 1 upvote - [What is the best way to automate categories and metrics update (API, NXQL,...)?](https://www.g2.com/discussions/35298-what-is-the-best-way-to-automate-categories-and-metrics-update-api-nxql) - 2 comments, 1 upvote - [Is it plan to have the new VMware Horizon session and host "metrics" be available for Windows 8.1? It will be very useful to help us during this Covid/home office period before migrating to Windows 10.](https://www.g2.com/discussions/34990-is-it-plan-to-have-the-new-vmware-horizon-session-and-host-metrics-be-available-for-windows-8-1-it-will-be-very-useful-to-help-us-during-this-covid-home-office-period-before-migrating-to-windows-10) - 1 comment, 1 upvote - [What is Nexthink used for?](https://www.g2.com/discussions/what-is-nexthink-used-for) - 1 comment - [What is the digital adoption process?](https://www.g2.com/discussions/what-is-the-digital-adoption-process) - 1 comment - [View Nexthink pricing details and edition comparison](https://www.g2.com/products/nexthink/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-06-05+02%3A20%3A29+-0500&secure%5Bsession_id%5D=09350666-8aeb-42c1-a9cd-6af0fc6571db&secure%5Btoken%5D=2d3722280064968a5089374f8db105114a04c1f028a85221b46a9add02ef61ca&format=llm_user) ## Nexthink Integrations - [Azure Pipelines](https://www.g2.com/products/azure-pipelines/reviews) - 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[PowerBI Tiles Pro](https://www.g2.com/products/powerbi-tiles-pro/reviews) - [ServiceNow IT Asset Management](https://www.g2.com/products/servicenow-it-asset-management/reviews) - [ServiceNow IT Operations Management](https://www.g2.com/products/servicenow-it-operations-management/reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) - [Splunk Infrastructure Monitoring](https://www.g2.com/products/splunk-infrastructure-monitoring/reviews) - [Zoom Rooms](https://www.g2.com/products/zoom-rooms/reviews) ## Nexthink Features **User Analysis** - Survey Implementation - Data Analysis **Product Analytics** - Account-Level Analytics - User-Level Analytics - Segmentation - Funnels - Alerts - Multi-Product Analytics - User Scoring - Integrations **Monitoring** - Usage Monitoring - Database Monitoring - API Monitoring - Real-Time Monitoring - Cloud Infrastructure Monitoring - Security and Compliance Monitoring **ServiceNow Apps** - ServiceNow Integration - Value **Experience** - Telemetry Collection - Feedback **Generative AI** - AI Text Summarization **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **User Support** - User Segmentation - Multi-Language Support - Behavior-responsive Messaging **Administration** - Activity Monitoring - Multi-Cloud Management - Automation - Auto-Scaling & Resource Optimization **Management** - Digital Experience Score - Alerts - Budget Analysis - Remediation - Optimization **Agentic AI - Product Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Agentic AI - ServiceNow Store Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations **Walkthrough Type** - Audio-visual Walkthroughs - Text Bubble Walkthroughs **Analysis** - Reporting - Dashboards and Visualizations - Spend Forecasting and Optimization **Performance** - Troubleshooting - Uptime Monitoring - Performance Monitoring - Issue Tracking - Resource Monitoring **Behavioral Analytics - Product Analytics** - Multi-Product Analytics - User level Analytics - Account level Analytics - Segmentation - Funnels **Platform Basics - Digital Adoption Platform** - Integration - Communications **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Cloud Infrastructure Monitoring** - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Platform Infrastructure - Product Analytics** - Cross System integrations - Alerts - Integrations **Analytics - Digital Adoption Platform** - Analytics **AI Automation - Cloud Infrastructure Monitoring** - AI-Powered Anomaly Detection - AI-Driven Insight Recommendations **AI driven optimization - Product Analytics** - User scoring - Adaptive learning - Automated insights - Autonomous task execution **Functions - Digital Adoption Platform** - Customer self-service - In-app guidance **Agentic AI - Digital Adoption Platform** - Adaptive Learning ## Top Nexthink Alternatives - [Dynatrace](https://www.g2.com/products/dynatrace/reviews) - 4.5/5.0 (1,231 reviews) - [ThousandEyes](https://www.g2.com/products/thousandeyes/reviews) - 4.5/5.0 (79 reviews) - [Splunk AppDynamics](https://www.g2.com/products/splunk-appdynamics/reviews) - 4.3/5.0 (335 reviews)