Nexthink Reviews & Product Details

Nexthink has given us an easy way to see our device data that we didn't have prior. The ability to see trending issues in our environment has been a game changer for our support teams. The product is frequently updated with new features; the support is excellent and customers have the opportunity to interact and share ideas and experiences. Integration with ServiceNow is also a great benefit. Review collected by and hosted on G2.com.

The NQL language has a bit of a learning curve for beginners (but Infinity has a very helpful visual editor!) My organization doesn't have the resources to have a team dedicated to Nexthink/DEX so I'm sure we're not getting as much use from the product as we could. Review collected by and hosted on G2.com.

Nexthink is a Digital Employee Experience (DEX) tool used by enterprises to monitor, analyze, and improve employees’ IT experience across devices, apps, and the network.

It provides complete visibility into the IT environment, helps with proactive issue detection and resolution, and supports automation and self-healing to reduce recurring problems. It also offers a Digital Employee Experience (DEX) score to help track and understand the overall employee IT experience. Review collected by and hosted on G2.com.

High cost. The implementation can be complex, and there’s a steep learning curve to get up to speed. In some cases, I’ve noticed performance overhead as well. I also have privacy and compliance concerns, and integration can be challenging depending on the existing setup. Review collected by and hosted on G2.com.

Flow feature is very promising. Currently we are started the usage of these new module but the automation capabilities increases a lot. And looking forward to test Spark Review collected by and hosted on G2.com.

Some minor details in the old module, like more personalization of Campaign in term of layout. Another important upgrade should be the possibility to use public certification authorities for Remote Action sign off. Review collected by and hosted on G2.com.

What I like best about Nexthink is its utility for our 1st and 2nd line support teams. Nexthink is a tool used daily and it enables us to proactively monitor issues and reduce initial ticket numbers effectively. Additionally, it simplifies remote tasks, making them just a click away. The customer suppport is very reactive and quick, the team at Nexthink are very delightful to work with on integrating new tools and make it easy for us to use nexthink as a whole. Review collected by and hosted on G2.com.

I have not encountered any downsides with Nexthink, as it has consistently proven to be a positive tool for our team. Review collected by and hosted on G2.com.

I have started to use workflow and it’s a game changer. You can use the already invaluable data and start using proactive repair Review collected by and hosted on G2.com.

Documentation and sharing good ideas around Review collected by and hosted on G2.com.

Friendly and good support. They hear about their user voices and try to make the product as good as possible.

Easy to use UI and many Integrations to other leader products as well. If there is no integration, you can easily set it up your own.

Quiet fast at fetching information and pushing remediations. Review collected by and hosted on G2.com.

Very expansive but it is possible to regain the value, if you use the product right and if you make sure that you keep using it. The use cases of Nexthink are quiet endless. Review collected by and hosted on G2.com.

I love how extremely fast Nexthink is - by the time my finger finishes clicking the button, responses have already started to roll in. It also makes it very simple to coordinate complex workflows, which is a big plus for me. Review collected by and hosted on G2.com.

User interfaces are often not designed with common support workflows in mind. Data can be very hard to access in context. NQL is often not well-documented or intuitive. Nexthink's own AI struggles to write functional NQL. One look at Workflow tells me the designer has never used it (no copy and paste?!?). Review collected by and hosted on G2.com.

The changes that are mad constantly to keep the tool user friendly and simple to apply. Nexthink listens to client feedback a genuinely tries to act on it Review collected by and hosted on G2.com.

There’s not much at the moment I can think of to drastically improve the tool Review collected by and hosted on G2.com.

The ability to figureout the dex score of multiple devices in a effective and user friendly way. It can also be integrated into multiple platforms. Customer support, implementation, the frequent use of nexthink portal. Review collected by and hosted on G2.com.

Nexthink is limited when it comes to documents in the web Review collected by and hosted on G2.com.

Real time event monitoring that allows for direct correlation of the current environment to specific issues. Removes the guess work in terms of how to best proceed to address issues. This applies not only to new issues that are discovered but also allow for identifying and resolving issues that have traditionally eluded easy remediations. Having items like Workflows in our toolset allows us to put in place checks to ensure devices are performing optimally and relieving those frictions points for our Business Partners. No longer do they have to suffer in silence as we can identify and remediate issues that would otherwise go unreported. Nexthink has also shown to be easily adoptable by L1 analysts as they make use of it daily and have some of the highest engagement in our organization. Anytime changes are made to the product the changes are well documented along with additional training that can be used to assist with best use of newly added features. Anytime issues are encountered where a support ticket is needed, they are very responsive and willing to assist without the communications becoming overbearing, engagement seems to be in a good spot in that regard. With the collector being natively installed and updates occurring at nice pace we don't have to overly concern ourselves with how to best integrate the product offering in our environment from an implantation standpoint. Its easily managed allowing more time to focus on DEX improvements. Review collected by and hosted on G2.com.

One of the items I constantly struggle with is the ability to easily join different tables within investigations. If there was a way to make this happen natively or allow for ease of access when attempting to join tables it would be huge. The ability to easily tie devices to users\departments based on Azure ingestion versus CSV imports would be a game changer. Limited monitors from an alerting standpoint as we have multiple Tier 1 apps, we would like to account for an alert on but have to be very selective in setup. I understand why this is the case, but it is something that causes potential unnecessary pain points in that space. Review collected by and hosted on G2.com.