WalkMe Reviews & Product Details

I love how WalkMe makes complex systems feel simple and intuitive for users, allowing me to create clear, step-by-step guidance that genuinely helps users complete tasks without confusion. I appreciate how flexible and powerful WalkMe is, offering tools like Smart Walk-Thrus, Launchers, ShoutOuts, and surveys to solve problems creatively. The analytics and insights are a big advantage, helping me understand user behavior and continuously improve solutions. Features like Smart Walk-Thrus break down complex processes for users, Launchers provide on-demand support, and ShoutOuts effectively communicate important updates. These tools together improve user experience, reduce support dependency, and increase efficiency, making WalkMe very valuable in my work. Review collected by and hosted on G2.com.

While WalkMe is highly effective, there are a few areas for improvement. Maintaining solutions can be time-consuming, especially when UI changes break element detection. Handling dynamic elements can sometimes impact flow stability. Insights reporting could be more intuitive and detailed, and performance may slightly drop when many assets are used on a page. Additionally, improved version control and change tracking would make collaboration easier. The reporting feature would benefit from more customizable dashboards, deeper drill-down capabilities, and more intuitive filtering. Improved element detection for dynamic UI elements would reduce maintenance effort, along with more reliable auto-healing selectors and better support for single-page applications. Review collected by and hosted on G2.com.

I like WalkMe's in-app guidance because it feels contextual, proactive, and non-intrusive, giving help exactly where and when users need it without disrupting their workflow. I also really value the Smart Walk-Thrus feature. It offers interactive, step-by-step guidance with balloons, highlights, and auto-advancing steps, helping users navigate complex tasks without leaving the app. This feature makes tasks foolproof, reduces errors, and boosts user confidence. Additionally, WalkMe's Analytics & Insights are amazing, especially the Steps Analysis and the way they help identify users' hesitation points and interaction heatmaps. This data-driven approach is crucial for optimizing processes and improving user experience, proving the tool's ROI. Review collected by and hosted on G2.com.

WalkMe is undeniably expensive, requiring long-term contracts and having a quote-based pricing structure that can quickly add up for mid-sized teams or broad deployments. Many users find it a tough sell for smaller organizations or tight budgets, with mentions of hidden or add-on fees for advanced features. Another major pain point is the maintenance and breakage when apps update. Even minor changes in the underlying software can break Walk-Thrus and other elements, necessitating regular reviews and rebuilds. It often requires a dedicated team to keep the content current, otherwise, the guidance can become unreliable or outdated fast. Review collected by and hosted on G2.com.

It is no code application, we can just drag and drop and build the interactive flows and add the tooltips when ever required and when some new features are announcements needs to be added then we can create a flow for it and publish it to users so that they got to know how to use and we have been using it to help the users learn about the feature and we have added the pdfs to the smart walk throughs we made and we use it for announcing the some important information like this environment will be down something like that. Review collected by and hosted on G2.com.

It is very costly compared to the other products which provide the similar features for example the what fix and it is sometime cause the performance degradation during the load testing and it should be responsive and give flexibility to change the inbuilt html and well rather then the css. Review collected by and hosted on G2.com.

I use WalkMe mainly to help people navigate complex systems without feeling overwhelmed. It’s been really helpful for onboarding and training, since users get clear, step-by-step guidance right inside the application. What I like most about WalkMe is how it supports users right at the moment they need help. The in-app guidance feels natural and makes even complicated tasks easier to understand without breaking focus. It allows people to learn while actually using the system, instead of sitting through long trainings. I also appreciate how the guidance can be tailored to different roles, so it stays relevant and genuinely helpful in day-to-day work. Setting up WalkMe at the start was pretty smooth, and once I got used to the interface, building and customizing guidance felt much more intuitive and manageable. Review collected by and hosted on G2.com.

One thing I’ve noticed with WalkMe is that setting up guidance can take longer than expected, especially for complex workflows. The interface for creating or editing walkthroughs can feel a bit clunky at times, which slows things down. It would also be great to have more options to customize prompts and messages so they fit our branding better. Review collected by and hosted on G2.com.

WalkMe helps users get things done inside the application without needing external training or constant support. The in-app guidance, walkthroughs, and tooltips are clear and contextual, which reduces mistakes and speeds up onboarding. The analytics are especially helpful to see where users drop off or struggle, so we can fix workflows instead of guessing. Once it’s set up properly, it delivers consistent value across teams. Review collected by and hosted on G2.com.

There is a learning curve when building advanced flows or handling complex use cases. Initial setup and customization can take time, especially for large applications with many paths. Some features feel powerful but require training to use efficiently. Pricing can also feel high for smaller teams if they don’t fully use the platform. Review collected by and hosted on G2.com.

I love how WalkMe provides guidance right when and where it's needed, with step-by-step walkthroughs and interactive tips that make learning new processes so much easier. I appreciate being able to customize guidance for different team members and see how everyone is interacting with the platform. These features make onboarding smoother, reduce mistakes, and help the team feel more confident using the software. WalkMe takes the stress out of training my team on new or complicated software by allowing them to follow clear, interactive guidance, which reduces errors, speeds up learning, and keeps everyone on the same page. Overall, it makes day-to-day work a lot smoother and helps the team stay productive and confident. Review collected by and hosted on G2.com.

While WalkMe is really helpful, there are a few things that could be better. Setting up walkthroughs or customizing guidance can sometimes feel a bit time-consuming and complicated, especially for more detailed processes. I also wish features like analytics and reporting were a bit easier to navigate so I could quickly see how people are interacting with the guidance. Review collected by and hosted on G2.com.

I like how WalkMe offers features like announcements for new application features. It's helpful that we can add a help icon which assists users in navigation and understanding features. The smart walkthroughs are particularly useful when users need to learn more about a component or how to use it. Also, the initial setup of WalkMe was pretty easy, thanks to the clear instructions provided. Review collected by and hosted on G2.com.

When the application is huge it lags pretty bit, which creates a negative impact for the user and doesn't show up quickly. The WalkMe smart walkthrough should be refactored so that it won't cause performance issues and doesn't lag for large-scale applications. Review collected by and hosted on G2.com.

Best about WalkMe is it simplifies complex processes and guides end users through intuitive solutions like passive, moderate, intrusive ones depending on the business case scenario. The capability that WalkMe gives the builder to choose between them and not always an aggressive solution is a highlight. Also, the opportunity it gives the builder/engineer to be creative when it comes to solutioning part. Features like shoutouts effectively capture user attention and link directly to relevant actions, reducing time spent on repetitive support requests. The ability to segment solutions based on user demographics is another standout advantage. Capability it has to configure the WalkMe Menu anywhere within the applications is the best. We use this especially to support our HR support agents for Case management process. Review collected by and hosted on G2.com.

The downside I felt out of my experience and to be very specific with examples, the time it takes for product ideas to move from submission to implementation stage. For instance, initially when we wanted to use “Surveys”, we realized that it doesn’t has the feature to create those dependent questions based on the user’s response. Now that it has been implemented, however I can say that it took nearly 2 years to see the implementation. Additionally, working with Workday applications often required complex jQuery to meet business requirements, which added to the effort. Finally, product updates—such as changes in element positions—don’t automatically adjust existing solutions, requiring builders to spend extra time reconfiguring them, which can be a maintenance challenge. Review collected by and hosted on G2.com.

I appreciate that WalkMe reduces support tickets and helps associates find what they need quickly, creating a better user experience. As an instructional designer, I value that WalkMe allows our team to provide just-in-time support for associates without the need for extra training videos or job aids. It's easy to update, and the support over the last few years has grown tremendously. Review collected by and hosted on G2.com.

It is always important to test, test, test. Review collected by and hosted on G2.com.

IT makes it very easy for user to learn software without very long training sessions and the guided walkthrough are very clear and also help reduce the mistakes when using the complex systems , saves time Review collected by and hosted on G2.com.

sometime setups takes longer then expected and especially for advanced workflows and some customizations require more technical knowledge then then nirmal user might be having and support is a great help but responce time needs to be quicker for urgent issues Review collected by and hosted on G2.com.