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Best Digital Adoption Platforms

Nana Serwah Nkrahene
NSN
Researched and written by Nana Serwah Nkrahene

Digital adoption platform (DAP) software is an overlay that sits on top of other applications or websites to guide users through tasks and workflows with in-app prompts and tutorials. Digital adoption platform (DAP) software helps organizations onboard employees and customers more efficiently by delivering real-time guidance, reducing training time, and highlighting new or complex features within software tools.

Core Capabilities of Digital Adoption Platform Software

To qualify for inclusion in the Digital Adoption Platform category, a product must:

Integrate on top of a web-based software, website, or software application
Offer cued prompts, messages, tooltips, smart tips, spotlights, notifications, pulses, modals, and tutorials to assist and guide users
Collect and analyze user behavior data to improve the user experience
How Digital Adoption Platform Software Differs from Other Tools

DAPs differ from tools like product analytics software or customer self-service tools by delivering actionable, in-app guidance rather than primarily analyzing behavior or housing content libraries. They function as a live instructional layer that proactively supports users during real-time interactions with software, and often integrate with product analytics software, survey software, and knowledge base solutions.

Insights from G2 Reviews on Digital Adoption Platform Software

According to G2 review data, users highlight DAPs’ ability to streamline onboarding, surface bottlenecks in user journeys, and improve overall adoption of both internal and customer-facing tools, often noting time savings, reduced reliance on manual training, and improved clarity when navigating complex workflows.

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Featured Digital Adoption Platforms At A Glance

Free Plan Available:
Product Fruits
Sponsored
Product Fruits
Leader:
WalkMe
WalkMe
Highest Performer:
Tango
Tango
Easiest to Use:
Tango
Tango
Top Trending:
Amplitude Guides & Surveys
Amplitude Guides & Surveys
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Highest Performer:
Tango
Tango
Easiest to Use:
Tango
Tango
Top Trending:
Amplitude Guides & Surveys
Amplitude Guides & Surveys

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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93 Listings in Digital Adoption Platform Available
  • Sort By:
    G2 Score
WalkMe
(529)4.5 out of 5
Optimized for quick response
6th Easiest To Use in Digital Adoption Platform software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    WalkMe, an SAP company, pioneered the world’s leading Digital Adoption Platform, helping organizations navigate the change brought on by technology across any application or system. Leveraging over a

    Users
    • Instructional Designer
    • Digital Adoption Specialist
    Industries
    • Computer Software
    • Financial Services
    Market Segment
    • 60% Enterprise
    • 28% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • WalkMe Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    98
    Helpful
    68
    Customer Support
    65
    Features
    50
    Training
    47
    Cons
    Learning Curve
    34
    Complexity
    26
    Delays
    18
    Limitations
    17
    Steep Learning Curve
    17
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • WalkMe features and usability ratings that predict user satisfaction
    8.6
    User Segmentation
    Average: 8.7
    8.3
    Ease of Use
    Average: 9.0
    9.0
    Text Bubble Walkthroughs
    Average: 9.0
    8.0
    Audio-visual Walkthroughs
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    SAP
    Company Website
    Year Founded
    1972
    HQ Location
    Walldorf
    Twitter
    @SAP
    297,347 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    138,451 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

WalkMe, an SAP company, pioneered the world’s leading Digital Adoption Platform, helping organizations navigate the change brought on by technology across any application or system. Leveraging over a

Users
  • Instructional Designer
  • Digital Adoption Specialist
Industries
  • Computer Software
  • Financial Services
Market Segment
  • 60% Enterprise
  • 28% Mid-Market
WalkMe Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
98
Helpful
68
Customer Support
65
Features
50
Training
47
Cons
Learning Curve
34
Complexity
26
Delays
18
Limitations
17
Steep Learning Curve
17
View All Pros and Cons
WalkMe features and usability ratings that predict user satisfaction
8.6
User Segmentation
Average: 8.7
8.3
Ease of Use
Average: 9.0
9.0
Text Bubble Walkthroughs
Average: 9.0
8.0
Audio-visual Walkthroughs
Average: 8.8
Seller Details
Seller
SAP
Company Website
Year Founded
1972
HQ Location
Walldorf
Twitter
@SAP
297,347 Twitter followers
LinkedIn® Page
www.linkedin.com
138,451 employees on LinkedIn®
Whatfix
(499)4.6 out of 5
Optimized for quick response
11th Easiest To Use in Digital Adoption Platform software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Whatfix is an enterprise digital adoption platform (DAP) that accelerates workflows, unlocks user productivity, and maximizes value realization of digital investments across the application lifecycle.

    Users
    • Product Manager
    • Technical Writer
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 44% Enterprise
    • 37% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Whatfix Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    66
    Customer Support
    57
    Helpful
    44
    Positive Experience
    39
    Features
    35
    Cons
    Learning Curve
    18
    Limitations
    14
    Lack of Guidance
    13
    Steep Learning Curve
    13
    Complexity
    11
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Whatfix features and usability ratings that predict user satisfaction
    8.2
    User Segmentation
    Average: 8.7
    8.6
    Ease of Use
    Average: 9.0
    8.9
    Text Bubble Walkthroughs
    Average: 9.0
    8.5
    Audio-visual Walkthroughs
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Whatfix
    Company Website
    Year Founded
    2013
    HQ Location
    San Jose, CA
    Twitter
    @whatfix
    3,104 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,195 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Whatfix is an enterprise digital adoption platform (DAP) that accelerates workflows, unlocks user productivity, and maximizes value realization of digital investments across the application lifecycle.

Users
  • Product Manager
  • Technical Writer
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 44% Enterprise
  • 37% Mid-Market
Whatfix Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
66
Customer Support
57
Helpful
44
Positive Experience
39
Features
35
Cons
Learning Curve
18
Limitations
14
Lack of Guidance
13
Steep Learning Curve
13
Complexity
11
View All Pros and Cons
Whatfix features and usability ratings that predict user satisfaction
8.2
User Segmentation
Average: 8.7
8.6
Ease of Use
Average: 9.0
8.9
Text Bubble Walkthroughs
Average: 9.0
8.5
Audio-visual Walkthroughs
Average: 8.8
Seller Details
Seller
Whatfix
Company Website
Year Founded
2013
HQ Location
San Jose, CA
Twitter
@whatfix
3,104 Twitter followers
LinkedIn® Page
www.linkedin.com
1,195 employees on LinkedIn®

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Userpilot
(888)4.6 out of 5
Optimized for quick response
8th Easiest To Use in Digital Adoption Platform software
Save to My Lists
Entry Level Price:Starting at $249.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Userpilot is an all-in-one platform for Product, UX, and Marketing teams. It combines Product Analytics, Session Replay, In-app Engagement and In-app Surveys to help you increase product adoption.

    Users
    • Product Manager
    • Customer Success Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 55% Mid-Market
    • 39% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Userpilot Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    364
    Customer Support
    208
    Intuitive
    199
    Helpful
    191
    Easy Setup
    163
    Cons
    Learning Curve
    114
    Steep Learning Curve
    85
    Limited Customization
    58
    Limitations
    44
    Missing Features
    40
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Userpilot features and usability ratings that predict user satisfaction
    8.7
    User Segmentation
    Average: 8.7
    8.6
    Ease of Use
    Average: 9.0
    8.9
    Text Bubble Walkthroughs
    Average: 9.0
    8.2
    Audio-visual Walkthroughs
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Userpilot
    Company Website
    Year Founded
    2019
    HQ Location
    Austin, US
    Twitter
    @teamuserpilot
    812 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    81 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Userpilot is an all-in-one platform for Product, UX, and Marketing teams. It combines Product Analytics, Session Replay, In-app Engagement and In-app Surveys to help you increase product adoption.

Users
  • Product Manager
  • Customer Success Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 55% Mid-Market
  • 39% Small-Business
Userpilot Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
364
Customer Support
208
Intuitive
199
Helpful
191
Easy Setup
163
Cons
Learning Curve
114
Steep Learning Curve
85
Limited Customization
58
Limitations
44
Missing Features
40
View All Pros and Cons
Userpilot features and usability ratings that predict user satisfaction
8.7
User Segmentation
Average: 8.7
8.6
Ease of Use
Average: 9.0
8.9
Text Bubble Walkthroughs
Average: 9.0
8.2
Audio-visual Walkthroughs
Average: 8.8
Seller Details
Seller
Userpilot
Company Website
Year Founded
2019
HQ Location
Austin, US
Twitter
@teamuserpilot
812 Twitter followers
LinkedIn® Page
www.linkedin.com
81 employees on LinkedIn®
UserGuiding
(750)4.7 out of 5
Optimized for quick response
2nd Easiest To Use in Digital Adoption Platform software
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    UserGuiding empowers product teams to boost user activation and drive revenue growth through its all-in-one, no-code platform. Quickly implement superior self-service experiences that enhance user ado

    Users
    • Product Manager
    • Product Designer
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 56% Small-Business
    • 36% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • UserGuiding Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    238
    Customer Support
    137
    Intuitive
    102
    Easy Setup
    100
    Features
    96
    Cons
    Limited Customization
    53
    Learning Curve
    33
    Limited Options
    22
    Expensive
    21
    Missing Features
    20
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • UserGuiding features and usability ratings that predict user satisfaction
    8.7
    User Segmentation
    Average: 8.7
    9.1
    Ease of Use
    Average: 9.0
    9.1
    Text Bubble Walkthroughs
    Average: 9.0
    8.6
    Audio-visual Walkthroughs
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    UserGuiding
    Company Website
    Year Founded
    2017
    HQ Location
    Istanbul, TR
    Twitter
    @UserGuiding
    1,834 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    32 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

UserGuiding empowers product teams to boost user activation and drive revenue growth through its all-in-one, no-code platform. Quickly implement superior self-service experiences that enhance user ado

Users
  • Product Manager
  • Product Designer
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 56% Small-Business
  • 36% Mid-Market
UserGuiding Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
238
Customer Support
137
Intuitive
102
Easy Setup
100
Features
96
Cons
Limited Customization
53
Learning Curve
33
Limited Options
22
Expensive
21
Missing Features
20
View All Pros and Cons
UserGuiding features and usability ratings that predict user satisfaction
8.7
User Segmentation
Average: 8.7
9.1
Ease of Use
Average: 9.0
9.1
Text Bubble Walkthroughs
Average: 9.0
8.6
Audio-visual Walkthroughs
Average: 8.8
Seller Details
Seller
UserGuiding
Company Website
Year Founded
2017
HQ Location
Istanbul, TR
Twitter
@UserGuiding
1,834 Twitter followers
LinkedIn® Page
www.linkedin.com
32 employees on LinkedIn®
Tango
(381)4.8 out of 5
Optimized for quick response
1st Easiest To Use in Digital Adoption Platform software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Tango is a browser extension that makes knowledge sharing and enablement simple and reliable. By simply clicking through a process once, anyone can generate a polished, step-by-step guide in seconds,

    Users
    No information available
    Industries
    • Computer Software
    • Marketing and Advertising
    Market Segment
    • 57% Small-Business
    • 33% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Tango is a tool designed for creating step-by-step guides and tutorials, capturing screenshots, and sharing these guides with others.
    • Reviewers appreciate Tango's user-friendly interface, its ability to seamlessly integrate into their workflow, and its efficiency in creating clear, visual guides that save them significant time.
    • Users mentioned limitations such as the inability to use Tango with desktop applications, occasional issues with capturing exact details, and a desire for more customization options in the final guides.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Tango Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    189
    Easy Creation
    92
    Time-saving
    80
    Easy Editing
    61
    Easy Sharing
    59
    Cons
    Limitations
    18
    Screenshot Issues
    16
    Editing Difficulties
    15
    Limited Functionality
    14
    Missing Functionality
    14
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Tango features and usability ratings that predict user satisfaction
    7.8
    User Segmentation
    Average: 8.7
    9.5
    Ease of Use
    Average: 9.0
    9.0
    Text Bubble Walkthroughs
    Average: 9.0
    8.4
    Audio-visual Walkthroughs
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Tango
    Company Website
    Year Founded
    2020
    HQ Location
    Los Angeles, CA
    LinkedIn® Page
    www.linkedin.com
    67 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Tango is a browser extension that makes knowledge sharing and enablement simple and reliable. By simply clicking through a process once, anyone can generate a polished, step-by-step guide in seconds,

Users
No information available
Industries
  • Computer Software
  • Marketing and Advertising
Market Segment
  • 57% Small-Business
  • 33% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Tango is a tool designed for creating step-by-step guides and tutorials, capturing screenshots, and sharing these guides with others.
  • Reviewers appreciate Tango's user-friendly interface, its ability to seamlessly integrate into their workflow, and its efficiency in creating clear, visual guides that save them significant time.
  • Users mentioned limitations such as the inability to use Tango with desktop applications, occasional issues with capturing exact details, and a desire for more customization options in the final guides.
Tango Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
189
Easy Creation
92
Time-saving
80
Easy Editing
61
Easy Sharing
59
Cons
Limitations
18
Screenshot Issues
16
Editing Difficulties
15
Limited Functionality
14
Missing Functionality
14
View All Pros and Cons
Tango features and usability ratings that predict user satisfaction
7.8
User Segmentation
Average: 8.7
9.5
Ease of Use
Average: 9.0
9.0
Text Bubble Walkthroughs
Average: 9.0
8.4
Audio-visual Walkthroughs
Average: 8.8
Seller Details
Seller
Tango
Company Website
Year Founded
2020
HQ Location
Los Angeles, CA
LinkedIn® Page
www.linkedin.com
67 employees on LinkedIn®
Pendo
(1,554)4.4 out of 5
Optimized for quick response
13th Easiest To Use in Digital Adoption Platform software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Pendo helps you deliver better software experiences for happier and more productive users and employees. Pendo helps product teams ask and answer questions like: What features are customers or employe

    Users
    • Product Manager
    • Senior Product Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 62% Mid-Market
    • 19% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Pendo Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    84
    Insights
    76
    Features
    58
    Analytics
    57
    Helpful
    49
    Cons
    Missing Features
    28
    Learning Curve
    26
    Limitations
    26
    Learning Difficulty
    23
    Expensive
    19
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Pendo features and usability ratings that predict user satisfaction
    8.5
    User Segmentation
    Average: 8.7
    8.2
    Ease of Use
    Average: 9.0
    8.6
    Text Bubble Walkthroughs
    Average: 9.0
    8.1
    Audio-visual Walkthroughs
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Pendo.io
    Company Website
    Year Founded
    2013
    HQ Location
    Raleigh, North Carolina
    Twitter
    @pendoio
    20,087 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,049 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Pendo helps you deliver better software experiences for happier and more productive users and employees. Pendo helps product teams ask and answer questions like: What features are customers or employe

Users
  • Product Manager
  • Senior Product Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 62% Mid-Market
  • 19% Enterprise
Pendo Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
84
Insights
76
Features
58
Analytics
57
Helpful
49
Cons
Missing Features
28
Learning Curve
26
Limitations
26
Learning Difficulty
23
Expensive
19
View All Pros and Cons
Pendo features and usability ratings that predict user satisfaction
8.5
User Segmentation
Average: 8.7
8.2
Ease of Use
Average: 9.0
8.6
Text Bubble Walkthroughs
Average: 9.0
8.1
Audio-visual Walkthroughs
Average: 8.8
Seller Details
Seller
Pendo.io
Company Website
Year Founded
2013
HQ Location
Raleigh, North Carolina
Twitter
@pendoio
20,087 Twitter followers
LinkedIn® Page
www.linkedin.com
1,049 employees on LinkedIn®
Spekit
(279)4.7 out of 5
Optimized for quick response
4th Easiest To Use in Digital Adoption Platform software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Spekit is the modern AI-powered enablement platform that unifies content management, enablement, and personalized guidance to help revenue teams automate workflows and close deals faster. Spekit combi

    Users
    • Account Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 67% Mid-Market
    • 21% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Spekit is a tool that unifies sales content and learning to enhance the effectiveness of sales representatives, equipped with AI for content creation and other automation capabilities.
    • Users like that Spekit integrates into their daily workflow, providing easy access to up-to-date resources, enhancing sales team productivity, and offering a convenient plug-in customized to each webpage.
    • Users experienced issues with Spekit's search functionality, finding it problematic and limited, and reported that the interface can feel busy, the learning curve is steep when first rolling it out to a large team, and the analytics page can be clunky and slow to load.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Spekit Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    81
    Helpful
    50
    Integrations
    36
    Customer Support
    31
    Time-saving
    30
    Cons
    Missing Features
    15
    Inefficient Search Functionality
    10
    Inadequate Search Functionality
    9
    Learning Curve
    8
    Navigation Difficulties
    8
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Spekit features and usability ratings that predict user satisfaction
    8.4
    User Segmentation
    Average: 8.7
    9.1
    Ease of Use
    Average: 9.0
    8.5
    Text Bubble Walkthroughs
    Average: 9.0
    8.4
    Audio-visual Walkthroughs
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Spekit Inc.
    Company Website
    Year Founded
    2018
    HQ Location
    Denver, Colorado
    Twitter
    @spekitapp
    1,190 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    96 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Spekit is the modern AI-powered enablement platform that unifies content management, enablement, and personalized guidance to help revenue teams automate workflows and close deals faster. Spekit combi

Users
  • Account Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 67% Mid-Market
  • 21% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Spekit is a tool that unifies sales content and learning to enhance the effectiveness of sales representatives, equipped with AI for content creation and other automation capabilities.
  • Users like that Spekit integrates into their daily workflow, providing easy access to up-to-date resources, enhancing sales team productivity, and offering a convenient plug-in customized to each webpage.
  • Users experienced issues with Spekit's search functionality, finding it problematic and limited, and reported that the interface can feel busy, the learning curve is steep when first rolling it out to a large team, and the analytics page can be clunky and slow to load.
Spekit Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
81
Helpful
50
Integrations
36
Customer Support
31
Time-saving
30
Cons
Missing Features
15
Inefficient Search Functionality
10
Inadequate Search Functionality
9
Learning Curve
8
Navigation Difficulties
8
View All Pros and Cons
Spekit features and usability ratings that predict user satisfaction
8.4
User Segmentation
Average: 8.7
9.1
Ease of Use
Average: 9.0
8.5
Text Bubble Walkthroughs
Average: 9.0
8.4
Audio-visual Walkthroughs
Average: 8.8
Seller Details
Seller
Spekit Inc.
Company Website
Year Founded
2018
HQ Location
Denver, Colorado
Twitter
@spekitapp
1,190 Twitter followers
LinkedIn® Page
www.linkedin.com
96 employees on LinkedIn®
ChurnZero
(1,544)4.7 out of 5
Optimized for quick response
3rd Easiest To Use in Digital Adoption Platform software
View top Consulting Services for ChurnZero
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ChurnZero is the AI platform and partner for customer growth. Customer teams use ChurnZero to drive revenue and retention, work more efficiently, and deliver the best possible customer experience.

    Users
    • Customer Success Manager
    • Director of Customer Success
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 62% Mid-Market
    • 28% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • ChurnZero Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    134
    Customer Support
    97
    Helpful
    94
    Automation
    90
    Efficiency
    80
    Cons
    Learning Curve
    51
    Not Intuitive
    38
    Missing Features
    37
    Complexity
    36
    Steep Learning Curve
    31
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ChurnZero features and usability ratings that predict user satisfaction
    9.2
    User Segmentation
    Average: 8.7
    8.5
    Ease of Use
    Average: 9.0
    8.3
    Text Bubble Walkthroughs
    Average: 9.0
    8.1
    Audio-visual Walkthroughs
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ChurnZero
    Company Website
    Year Founded
    2015
    HQ Location
    Washington, District of Columbia
    Twitter
    @churnzero
    1,844 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    136 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ChurnZero is the AI platform and partner for customer growth. Customer teams use ChurnZero to drive revenue and retention, work more efficiently, and deliver the best possible customer experience.

Users
  • Customer Success Manager
  • Director of Customer Success
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 62% Mid-Market
  • 28% Small-Business
ChurnZero Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
134
Customer Support
97
Helpful
94
Automation
90
Efficiency
80
Cons
Learning Curve
51
Not Intuitive
38
Missing Features
37
Complexity
36
Steep Learning Curve
31
View All Pros and Cons
ChurnZero features and usability ratings that predict user satisfaction
9.2
User Segmentation
Average: 8.7
8.5
Ease of Use
Average: 9.0
8.3
Text Bubble Walkthroughs
Average: 9.0
8.1
Audio-visual Walkthroughs
Average: 8.8
Seller Details
Seller
ChurnZero
Company Website
Year Founded
2015
HQ Location
Washington, District of Columbia
Twitter
@churnzero
1,844 Twitter followers
LinkedIn® Page
www.linkedin.com
136 employees on LinkedIn®
Netcore Customer Engagement Platform
(556)4.5 out of 5
Optimized for quick response
10th Easiest To Use in Digital Adoption Platform software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    With over 25+ years of experience and a global presence across Asia, Europe, and the USA, Netcore is an AI-powered platform designed to transform customer experience and personalization in the world o

    Users
    • Marketing Manager
    • Digital Marketing Manager
    Industries
    • Financial Services
    • Insurance
    Market Segment
    • 48% Mid-Market
    • 34% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Netcore Customer Engagement Platform Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    166
    Helpful
    126
    Customer Support
    125
    Customer Engagement
    119
    Engagement
    117
    Cons
    Missing Features
    50
    Slow Performance
    41
    Learning Curve
    37
    Slow Loading
    37
    Limited Features
    32
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Netcore Customer Engagement Platform features and usability ratings that predict user satisfaction
    8.9
    User Segmentation
    Average: 8.7
    8.9
    Ease of Use
    Average: 9.0
    8.2
    Text Bubble Walkthroughs
    Average: 9.0
    8.4
    Audio-visual Walkthroughs
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Netcore Private Limited
    Company Website
    Year Founded
    1998
    HQ Location
    Mumbai, Maharashtra
    Twitter
    @netcore_cloud
    1,839 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,248 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

With over 25+ years of experience and a global presence across Asia, Europe, and the USA, Netcore is an AI-powered platform designed to transform customer experience and personalization in the world o

Users
  • Marketing Manager
  • Digital Marketing Manager
Industries
  • Financial Services
  • Insurance
Market Segment
  • 48% Mid-Market
  • 34% Enterprise
Netcore Customer Engagement Platform Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
166
Helpful
126
Customer Support
125
Customer Engagement
119
Engagement
117
Cons
Missing Features
50
Slow Performance
41
Learning Curve
37
Slow Loading
37
Limited Features
32
View All Pros and Cons
Netcore Customer Engagement Platform features and usability ratings that predict user satisfaction
8.9
User Segmentation
Average: 8.7
8.9
Ease of Use
Average: 9.0
8.2
Text Bubble Walkthroughs
Average: 9.0
8.4
Audio-visual Walkthroughs
Average: 8.8
Seller Details
Seller
Netcore Private Limited
Company Website
Year Founded
1998
HQ Location
Mumbai, Maharashtra
Twitter
@netcore_cloud
1,839 Twitter followers
LinkedIn® Page
www.linkedin.com
1,248 employees on LinkedIn®
EdCast MyGuide
(20)4.9 out of 5
7th Easiest To Use in Digital Adoption Platform software
Save to My Lists
Entry Level Price:$ 0 Single user/month
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    MyGuide by EdCast is a leading digital adoption platform that provides in-app guidance to users & employees and helps organizations secure a smooth digital transformation journey. MyGuide works l

    Users
    No information available
    Industries
    • Information Technology and Services
    Market Segment
    • 45% Small-Business
    • 30% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • EdCast MyGuide features and usability ratings that predict user satisfaction
    10.0
    User Segmentation
    Average: 8.7
    9.4
    Ease of Use
    Average: 9.0
    10.0
    Text Bubble Walkthroughs
    Average: 9.0
    9.8
    Audio-visual Walkthroughs
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    EdCast
    Year Founded
    2014
    HQ Location
    Mountain View, CA
    Twitter
    @EdCast
    7,089 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    181 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

MyGuide by EdCast is a leading digital adoption platform that provides in-app guidance to users & employees and helps organizations secure a smooth digital transformation journey. MyGuide works l

Users
No information available
Industries
  • Information Technology and Services
Market Segment
  • 45% Small-Business
  • 30% Mid-Market
EdCast MyGuide features and usability ratings that predict user satisfaction
10.0
User Segmentation
Average: 8.7
9.4
Ease of Use
Average: 9.0
10.0
Text Bubble Walkthroughs
Average: 9.0
9.8
Audio-visual Walkthroughs
Average: 8.8
Seller Details
Seller
EdCast
Year Founded
2014
HQ Location
Mountain View, CA
Twitter
@EdCast
7,089 Twitter followers
LinkedIn® Page
www.linkedin.com
181 employees on LinkedIn®
Product Fruits
(175)4.7 out of 5
5th Easiest To Use in Digital Adoption Platform software
View top Consulting Services for Product Fruits
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Adaptive onboarding and user enablement powered by AI Product Fruits helps product teams create onboarding experiences that guide users to value faster with AI-driven personalization and in-app sup

    Users
    • Product Manager
    • CTO
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 69% Small-Business
    • 25% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Product Fruits Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    52
    Ease of Use
    52
    Easy Setup
    39
    Intuitive
    27
    Easy Implementation
    21
    Cons
    Learning Curve
    14
    Limited Customization
    11
    Difficult Customization
    5
    Editor Issues
    5
    Expensive
    5
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Product Fruits features and usability ratings that predict user satisfaction
    8.5
    User Segmentation
    Average: 8.7
    8.8
    Ease of Use
    Average: 9.0
    9.0
    Text Bubble Walkthroughs
    Average: 9.0
    8.7
    Audio-visual Walkthroughs
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Product Fruits
    Company Website
    Year Founded
    2019
    HQ Location
    Prague, CZ
    Twitter
    @productfruits
    20 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    21 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Adaptive onboarding and user enablement powered by AI Product Fruits helps product teams create onboarding experiences that guide users to value faster with AI-driven personalization and in-app sup

Users
  • Product Manager
  • CTO
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 69% Small-Business
  • 25% Mid-Market
Product Fruits Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
52
Ease of Use
52
Easy Setup
39
Intuitive
27
Easy Implementation
21
Cons
Learning Curve
14
Limited Customization
11
Difficult Customization
5
Editor Issues
5
Expensive
5
View All Pros and Cons
Product Fruits features and usability ratings that predict user satisfaction
8.5
User Segmentation
Average: 8.7
8.8
Ease of Use
Average: 9.0
9.0
Text Bubble Walkthroughs
Average: 9.0
8.7
Audio-visual Walkthroughs
Average: 8.8
Seller Details
Seller
Product Fruits
Company Website
Year Founded
2019
HQ Location
Prague, CZ
Twitter
@productfruits
20 Twitter followers
LinkedIn® Page
www.linkedin.com
21 employees on LinkedIn®
BrainStorm
(36)4.5 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Equip your team with the only learning platform that’s purpose-built for software adoption. Accelerate onboarding, reduce support, deepen engagement, and grow usage. Whether you’re a Solution Provid

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 47% Enterprise
    • 44% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • BrainStorm Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    11
    Course Creation
    10
    Ease of Use
    10
    Training
    10
    Learning Resources
    9
    Cons
    Learning Curve
    6
    Navigation Difficulties
    3
    Poor Reporting
    3
    Expensive
    2
    Inadequate Reporting
    2
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • BrainStorm features and usability ratings that predict user satisfaction
    9.2
    User Segmentation
    Average: 8.7
    8.7
    Ease of Use
    Average: 9.0
    7.9
    Text Bubble Walkthroughs
    Average: 9.0
    9.3
    Audio-visual Walkthroughs
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    BrainStorm, Inc.
    Company Website
    Year Founded
    1995
    HQ Location
    American Fork, UT
    Twitter
    @brainstorminc
    651 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    144 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Equip your team with the only learning platform that’s purpose-built for software adoption. Accelerate onboarding, reduce support, deepen engagement, and grow usage. Whether you’re a Solution Provid

Users
No information available
Industries
No information available
Market Segment
  • 47% Enterprise
  • 44% Mid-Market
BrainStorm Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
11
Course Creation
10
Ease of Use
10
Training
10
Learning Resources
9
Cons
Learning Curve
6
Navigation Difficulties
3
Poor Reporting
3
Expensive
2
Inadequate Reporting
2
View All Pros and Cons
BrainStorm features and usability ratings that predict user satisfaction
9.2
User Segmentation
Average: 8.7
8.7
Ease of Use
Average: 9.0
7.9
Text Bubble Walkthroughs
Average: 9.0
9.3
Audio-visual Walkthroughs
Average: 8.8
Seller Details
Seller
BrainStorm, Inc.
Company Website
Year Founded
1995
HQ Location
American Fork, UT
Twitter
@brainstorminc
651 Twitter followers
LinkedIn® Page
www.linkedin.com
144 employees on LinkedIn®
Fin by Intercom
(3,707)4.5 out of 5
Optimized for quick response
12th Easiest To Use in Digital Adoption Platform software
View top Consulting Services for Fin by Intercom
Save to My Lists
Entry Level Price:$0.99
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Fin by Intercom is the best performing AI Agent for customer service. It automates complex queries, improves resolution times, and delivers consistently high-quality support at scale. Key benefits

    Users
    • Customer Success Manager
    • CEO
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 57% Small-Business
    • 37% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Fin by Intercom is a tool that organizes customer conversations and integrates with Intercom's knowledge base function to provide answers.
    • Reviewers like the tool's ability to save time, its user-friendly functionality, and its ability to integrate with their existing knowledge bases to provide accurate responses.
    • Users reported difficulties in understanding where to make changes for better responses, issues with email delegation, and challenges in setting up the tool.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Fin by Intercom Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    409
    Helpful
    390
    Features
    314
    Customer Support
    250
    Efficiency
    240
    Cons
    Missing Features
    144
    Limited Features
    119
    Learning Curve
    99
    AI Limitations
    95
    Expensive
    86
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Fin by Intercom features and usability ratings that predict user satisfaction
    9.1
    User Segmentation
    Average: 8.7
    8.9
    Ease of Use
    Average: 9.0
    9.0
    Text Bubble Walkthroughs
    Average: 9.0
    8.9
    Audio-visual Walkthroughs
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Intercom, Inc.
    Company Website
    Year Founded
    2011
    HQ Location
    San Francisco, CA
    Twitter
    @intercom
    43,856 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,820 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Fin by Intercom is the best performing AI Agent for customer service. It automates complex queries, improves resolution times, and delivers consistently high-quality support at scale. Key benefits

Users
  • Customer Success Manager
  • CEO
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 57% Small-Business
  • 37% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Fin by Intercom is a tool that organizes customer conversations and integrates with Intercom's knowledge base function to provide answers.
  • Reviewers like the tool's ability to save time, its user-friendly functionality, and its ability to integrate with their existing knowledge bases to provide accurate responses.
  • Users reported difficulties in understanding where to make changes for better responses, issues with email delegation, and challenges in setting up the tool.
Fin by Intercom Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
409
Helpful
390
Features
314
Customer Support
250
Efficiency
240
Cons
Missing Features
144
Limited Features
119
Learning Curve
99
AI Limitations
95
Expensive
86
View All Pros and Cons
Fin by Intercom features and usability ratings that predict user satisfaction
9.1
User Segmentation
Average: 8.7
8.9
Ease of Use
Average: 9.0
9.0
Text Bubble Walkthroughs
Average: 9.0
8.9
Audio-visual Walkthroughs
Average: 8.8
Seller Details
Seller
Intercom, Inc.
Company Website
Year Founded
2011
HQ Location
San Francisco, CA
Twitter
@intercom
43,856 Twitter followers
LinkedIn® Page
www.linkedin.com
1,820 employees on LinkedIn®
Amplitude Guides & Surveys
(166)4.8 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Amplitude Guides & Surveys is a comprehensive in-app engagement tool designed to help teams deliver tailored user experiences through interactive guides and insightful surveys. This product empowe

    Users
    • Product Manager
    • CTO
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 62% Small-Business
    • 34% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Amplitude is a tool that collects user feedback, understands behavioral and customer data, measures customer sentiments and loyalty, and enhances onboarding and digital adoption.
    • Users like how Amplitude Guides & Surveys integrates seamlessly into the user journey, triggering contextual guides or surveys at the right moment, and how it helps in gathering meaningful feedback, driving engagement, onboarding new users, testing new features, and making data-driven decisions faster.
    • Reviewers experienced limitations in the tool's learning curve when it comes to advanced targeting and customization, setting up complex surveys or highly tailored guides can take extra time and sometimes requires additional documentation or support, and reporting can feel a bit limited if deep visualization or segmentation beyond what’s built-in is needed.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Amplitude Guides & Surveys Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    25
    Helpful
    14
    Customer Support
    13
    Features
    13
    Chatbots
    8
    Cons
    Learning Curve
    7
    Limited Customization
    6
    Missing Features
    6
    Lack of Guidance
    4
    Limited Features
    4
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Amplitude Guides & Surveys features and usability ratings that predict user satisfaction
    8.7
    User Segmentation
    Average: 8.7
    9.2
    Ease of Use
    Average: 9.0
    9.1
    Text Bubble Walkthroughs
    Average: 9.0
    8.9
    Audio-visual Walkthroughs
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Amplitude
    Company Website
    Year Founded
    2012
    HQ Location
    San Francisco, CA
    Twitter
    @Amplitude_HQ
    21,873 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    961 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Amplitude Guides & Surveys is a comprehensive in-app engagement tool designed to help teams deliver tailored user experiences through interactive guides and insightful surveys. This product empowe

Users
  • Product Manager
  • CTO
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 62% Small-Business
  • 34% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Amplitude is a tool that collects user feedback, understands behavioral and customer data, measures customer sentiments and loyalty, and enhances onboarding and digital adoption.
  • Users like how Amplitude Guides & Surveys integrates seamlessly into the user journey, triggering contextual guides or surveys at the right moment, and how it helps in gathering meaningful feedback, driving engagement, onboarding new users, testing new features, and making data-driven decisions faster.
  • Reviewers experienced limitations in the tool's learning curve when it comes to advanced targeting and customization, setting up complex surveys or highly tailored guides can take extra time and sometimes requires additional documentation or support, and reporting can feel a bit limited if deep visualization or segmentation beyond what’s built-in is needed.
Amplitude Guides & Surveys Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
25
Helpful
14
Customer Support
13
Features
13
Chatbots
8
Cons
Learning Curve
7
Limited Customization
6
Missing Features
6
Lack of Guidance
4
Limited Features
4
View All Pros and Cons
Amplitude Guides & Surveys features and usability ratings that predict user satisfaction
8.7
User Segmentation
Average: 8.7
9.2
Ease of Use
Average: 9.0
9.1
Text Bubble Walkthroughs
Average: 9.0
8.9
Audio-visual Walkthroughs
Average: 8.8
Seller Details
Seller
Amplitude
Company Website
Year Founded
2012
HQ Location
San Francisco, CA
Twitter
@Amplitude_HQ
21,873 Twitter followers
LinkedIn® Page
www.linkedin.com
961 employees on LinkedIn®
Chameleon
(327)4.4 out of 5
Optimized for quick response
9th Easiest To Use in Digital Adoption Platform software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Chameleon is an advanced product adoption platform focused exclusively on helping you improve your users’ experience at every step of their journey—from onboarding and adoption to revenue and expansio

    Users
    • Product Manager
    • Senior Product Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 57% Mid-Market
    • 31% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Chameleon Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    59
    Features
    39
    Customer Support
    37
    Customization
    34
    Intuitive
    32
    Cons
    Learning Curve
    22
    Software Bugs
    18
    Limited Features
    9
    Lack of Integration
    8
    Not Intuitive
    8
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Chameleon features and usability ratings that predict user satisfaction
    7.9
    User Segmentation
    Average: 8.7
    8.2
    Ease of Use
    Average: 9.0
    8.6
    Text Bubble Walkthroughs
    Average: 9.0
    7.9
    Audio-visual Walkthroughs
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Chameleon Intelligent Tech Inc.
    Company Website
    Year Founded
    2015
    HQ Location
    San Francisco, CA
    Twitter
    @trychameleon
    628 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    110 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Chameleon is an advanced product adoption platform focused exclusively on helping you improve your users’ experience at every step of their journey—from onboarding and adoption to revenue and expansio

Users
  • Product Manager
  • Senior Product Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 57% Mid-Market
  • 31% Small-Business
Chameleon Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
59
Features
39
Customer Support
37
Customization
34
Intuitive
32
Cons
Learning Curve
22
Software Bugs
18
Limited Features
9
Lack of Integration
8
Not Intuitive
8
View All Pros and Cons
Chameleon features and usability ratings that predict user satisfaction
7.9
User Segmentation
Average: 8.7
8.2
Ease of Use
Average: 9.0
8.6
Text Bubble Walkthroughs
Average: 9.0
7.9
Audio-visual Walkthroughs
Average: 8.8
Seller Details
Seller
Chameleon Intelligent Tech Inc.
Company Website
Year Founded
2015
HQ Location
San Francisco, CA
Twitter
@trychameleon
628 Twitter followers
LinkedIn® Page
www.linkedin.com
110 employees on LinkedIn®
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Digital Adoption Platform Topics

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Learn More About Digital Adoption Platforms

Digital Adoption Platforms: Analyst Takeaways from G2’s Review Data

Digital adoption platforms (DAPs) help people actually use the software their company invests in. That’s the simplest way to put it. Whether it’s onboarding new employees, training users on updated features, or supporting customer self-service, DAPs reduce friction and make digital tools easier to understand and navigate, without relying on constant human intervention.

After reading through thousands of reviews in this category, what stands out is how much teams rely on these tools behind the scenes. What might seem like minor inefficiencies quickly add up, especially in fast-moving environments. That’s why DAPs often become foundational, whether you’re a small business trying to scale without expanding headcount or an enterprise managing complex systems and global teams.

Digital adoption platforms are most common in SaaS, IT, healthcare, and finance, but any industry rolling out new tools or processes can benefit. Product teams use them to boost feature adoption. HR and L&D teams use them for employee training. Customer success teams use them to reduce support tickets. The use cases are broad, but the goal is the same: help people do more, faster, with less confusion.

What I Often See in Digital Adoption Platforms

Pros: What Users Consistently Appreciate

  • Built-in browser extensions: Many users highlight the convenience of browser-based extensions that let them test flows directly within their own environments. This speeds up development and lowers the barrier for non-technical teams.

“What you see is what you get. The Chrome add-on builder tool is exactly what our team was looking for in terms of creating new experiences, and it also allowed us to get a sense for the platform before we bought it. The analytics and A/B testing features are also giving us exactly what we need. We're new to the platform, but so far, so good!”- Lucas K., Appcues Review

  • Customization and flexibility: I’ve seen strong appreciation for platforms that allow teams to tailor onboarding flows, tooltips, and user guides to fit their specific use cases, whether for internal employee training or customer onboarding.

“We’re very pleased with our experience using Usetiful. The tool offers powerful capabilities for onboarding and integrates seamlessly with our existing systems. The level of customization available has allowed us to tailor the experience precisely to our needs, and overall, the platform has been smooth and reliable. We’ve also been impressed by the responsiveness of both the product and customer success teams—they’ve been quick to support and adapt to our requirements.”- Emily S., Usetiful Review

  • No-code onboarding and checklist creation: Ease of use is a big deal here. Users love being able to create onboarding checklists and tooltips without having to involve engineering, especially for fast-moving teams.

“UserGuiding for me is a powerful and user-friendly tool that makes onboarding and user engagement seamless, even for non-technical teams. One of its advantages is its no-code setup, allowing me and my colleagues to create interactive product tours and onboarding checklists without needing developer resources. The drag-and-drop interface is very intuitive, making it easy to design and implement guides tailored to different user needs.

Another highlight for us is its customisation and segmentation features, which let me personalize onboarding experiences based on user behavior. This ensures that new users receive relevant guidance, improving retention and reducing churn. Additionally, UserGuiding’s analytics provide valuable insights into how users interact with the guides, helping businesses optimize their onboarding flows and identify areas for improvement.” - Onur N., UserGuiding Review

Cons: Where Many Platforms Fall Short

  • Limited or uneven analytics: While most DAPs offer some reporting, users often feel it’s not deep or consistent enough across features.

“We don't have access to the same analytics functionality in our launchpads - which would be nice to have.”- Lucas K., Appcues Review

  • Technical complexity: While many tools claim to be no-code, users find that advanced features still require IT support or come with a learning curve.

“I graded Whatfix with 8 out of 10 on a satisfaction scale. While I appreciate the solution's analytics and real-time guidance, I dislike the very technical aspect of the process. It often requires IT support and cannot be completely standalone. From content creation with separators to analytics, it demands more learning by doing than I would prefer, given other business priorities.”- Helena D., Whatfix Review

  • Lack of templates: Some users feel overwhelmed when getting started, especially if the platform lacks pre-built templates or intuitive flows.

“It takes time to learn the flow creation process. Not enough pre-made templates to get an idea of how a flow should look.”- Isaiah F., Appcues Review

My Expert Takeaway on Digital Adoption Platforms in 2025

One of the most useful patterns I’ve seen in reviews is how digital adoption platforms evolve over time. They might start as onboarding tools, but the real value kicks in later, when teams use them to address recurring issues like support bottlenecks, unclear workflows, or underused features. What begins as a setup solution quickly becomes an ongoing support system that helps users navigate the product without always relying on engineering.

The numbers reflect that sustained value: a 4.66 average rating, 6.28/7 for ease of use, 6.6/7 for support, and a 9.3/10 likelihood to recommend. That’s impressive, especially for tools designed to run in the background.

I’ve seen these platforms work best in fast-changing environments, SaaS, IT, and healthcare, where the pace of product updates makes traditional training hard to keep up. When users need help, they need it in the product, in real time.

That said, digital adoption works best when it’s treated as an ongoing system, not a one-time setup. The more teams invest in keeping guidance relevant and responsive, the more impact they see on user satisfaction, support load, and product engagement.

Jaya Bordoloi

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