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Usetiful Reviews & Product Details - Page 2

Usetiful Overview

What is Usetiful?

Fight churn with great user onboarding! Usetiful is a Digital Adoption Platform focused on user onboarding, feature adoption, and customer self-service. It is flexible and powerful while remaining simple and affordable.   With Usetiful you can build product tours, checklists, and tooltips, all without coding! Usetiful offers a free-forever version. It is well suited for single-page applications and complex SaaS portals.

Usetiful Details
Languages Supported
English
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Product Description

Usetiful aims to close the gap between users and digital systems. We help every digital software creator to improve user onboarding, product adoption, and user self-service. With our product adoption platform, you can easily create product tours and contextual help without coding.


Seller Details
Year Founded
2019
HQ Location
Talinn
Twitter
@usetiful_tours
69 Twitter followers
LinkedIn® Page
www.linkedin.com
16 employees on LinkedIn®
Description

Digital product adoption made simple. Usetiful aims to close the gap between users and digital systems. Product tours and contextual help increase user retention and engagement in any digital software.


Ondrej D.
OD
Overview Provided by:

Recent Usetiful Reviews

Karim H.
KH
Karim H.Small-Business (50 or fewer emp.)
5.0 out of 5
"Great Platform !"
We've been using Usetiful for a couple of months in our Saas tool to help our users navigate our features and ultimately offer a better user experi...
Josh D.
JD
Josh D.Small-Business (50 or fewer emp.)
5.0 out of 5
"Excellent product and really great support!"
Way better than intercom product tours and the support is top notch
Iryna M.
IM
Iryna M.Mid-Market (51-1000 emp.)
4.5 out of 5
"Great experience using Usetiful for app onboarding"
As a PM with no code skills, I love working with Usetiful. First of all, it was easy to implement it and start building product tours, customer fee...
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8 people requested security information

Usetiful Media

Usetiful Demo - Product Tours by Usetiful
Provide users with step-by-step product walkthroughs that guide them towards the 'aha' moment'.
Usetiful Demo - Smart Tips by Usetiful
Tooltips and hotspot beacons offer contextual help without obstructing the user's workflow.
Usetiful Demo - Onboarding Checklists
Simplifying complex onboarding with short, easy-to-follow journeys.
Usetiful Demo - All help content easily accessible with Portal
Create a self-service portal for customers to find their solutions quickly and easily.
Usetiful Demo - Install Usetiful in less than 3 minutes
Installing Usetiful is a breeze, simply copy and paste a JavaScript snippet into your code.
Usetiful Demo - No-code content creation
No coding nor developer assistance is required to create onboarding content.
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172 Usetiful Reviews

4.7 out of 5
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172 Usetiful Reviews
4.7 out of 5
172 Usetiful Reviews
4.7 out of 5

Usetiful Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for UsetifulQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
Josh D.
JD
CEO
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Usetiful?

Way better than intercom product tours and the support is top notch Review collected by and hosted on G2.com.

What do you dislike about Usetiful?

I dont have any complaints with the product Review collected by and hosted on G2.com.

What problems is Usetiful solving and how is that benefiting you?

Product tours Review collected by and hosted on G2.com.

Juan Agustin C.
JC
Consultor
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
(Original )Information
What do you like best about Usetiful?

What I liked most is the ability to automatically generate tours on screens, replacing conventional guides or help windows in WordPress, while also being able to create interactive pop-ups with discounts to encourage freemium users to upgrade to licensed versions. Review collected by and hosted on G2.com.

What do you dislike about Usetiful?

So far, we haven't found anything negative, except for the inability to remove the white label in the basic version. Review collected by and hosted on G2.com.

What problems is Usetiful solving and how is that benefiting you?

It meets the need to create a support and assistance environment for users that enables quick adoption of our technology and allows us to automate online support Review collected by and hosted on G2.com.

Angus L.
AL
Co-founder & COO
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Usetiful?

- the GUI is very good to use

- a line integration is good for me

- separated development effort for me Review collected by and hosted on G2.com.

What do you dislike about Usetiful?

- price too much

- only works on Chrome

- sometime the position is not fit Review collected by and hosted on G2.com.

What problems is Usetiful solving and how is that benefiting you?

- fast adoption of user guide setup Review collected by and hosted on G2.com.

Jason  G.
JG
CEO
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Usetiful?

Usetiful is easy to get started and working. They have been very helpful in training and support. We use it often for any new feature updates. Review collected by and hosted on G2.com.

What do you dislike about Usetiful?

There is a slight lag in the preview testing page Review collected by and hosted on G2.com.

What problems is Usetiful solving and how is that benefiting you?

We have a simple and easy to use product, however, Usetiful adds a layer of professinality to our product. Users are instantly guided around the features and onboarded quickly. Review collected by and hosted on G2.com.

Michael G.
MG
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Usetiful?

While searching for a no-code platform to create product tours for our CRM, I initially thought it was impossible to find a suitable solution. However, I discovered Usetiful, which turned out to be the most comprehensive option for crafting engaging product tours, both for onboarding new users and introducing new features. Additionally, their Smart Tips feature has proven to be invaluable in enhancing the user experience. Usetiful has truly met all our needs in this area. Review collected by and hosted on G2.com.

What do you dislike about Usetiful?

Although Usetiful lacks native integration with our support solution, we managed to find a workaround. Review collected by and hosted on G2.com.

What problems is Usetiful solving and how is that benefiting you?

Improving onboarding

Reducing customer support tickets Review collected by and hosted on G2.com.

Susan M.
SM
Stud Manager
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Usetiful?

So easy to get started and get some runs on the board. Review collected by and hosted on G2.com.

What do you dislike about Usetiful?

Not much to dislike. Product is still developing so not as feature rich as competitors, but seeing new features weekly so they are catching up. Review collected by and hosted on G2.com.

What problems is Usetiful solving and how is that benefiting you?

We need easy to use onboarding for our customers. Usetiful not only can help us do this, but they have consultants to help us implement complex flows and to understand best practice so as not to overwhelm our customers with our enthusiasm for helping them. Review collected by and hosted on G2.com.

Verified User in Computer Software
AC
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Usetiful?

Quick and simple. Install Usetiful in less than couple of minutes

No code. Create product tours and other content effortlessly

ISO 27001 certified Review collected by and hosted on G2.com.

What do you dislike about Usetiful?

need to exprience more about the product Review collected by and hosted on G2.com.

What problems is Usetiful solving and how is that benefiting you?

not yet reached Review collected by and hosted on G2.com.

Pavan T.
PT
Lead Product Manager
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Usetiful?

Simple to setup and use and very competitively priced product. Review collected by and hosted on G2.com.

What do you dislike about Usetiful?

I would have loved to also have an ios app option. Review collected by and hosted on G2.com.

What problems is Usetiful solving and how is that benefiting you?

Helps the users get good guidance about our product on site. Review collected by and hosted on G2.com.

Beatrice T.
BT
Founder, COO
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Usetiful?

Straightforward integration and excellent customer service. Review collected by and hosted on G2.com.

What do you dislike about Usetiful?

Lack of multi-lingual support so every language had to be reproduced seperately. Review collected by and hosted on G2.com.

What problems is Usetiful solving and how is that benefiting you?

Onboarding resources Review collected by and hosted on G2.com.

Amr A.
AA
Author
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Usetiful?

It's amazing. So neat and professional. Nothing breaks. Just what I needed. Thank you for the free plan. And if you can make the upgrades cheaper, at least for low-income countries, then that would be a pro. Review collected by and hosted on G2.com.

What do you dislike about Usetiful?

The pricing since I come form a low income country. Review collected by and hosted on G2.com.

What problems is Usetiful solving and how is that benefiting you?

The user would have been lost and confused without Usetiful. Review collected by and hosted on G2.com.