Browse AI Agents for Live Chat.

Automate end-to-end workflows, not just single tasks.

Browse Agents
AI Agents

Best Live Chat Software for Medium-Sized Businesses

Jeffrey Lin
JL
Researched and written by Jeffrey Lin

Products classified in the overall Live Chat category are similar in many regards and help companies of all sizes solve their business problems. However, medium-sized business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Medium-Sized Business Live Chat to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Medium-Sized Business Live Chat category.

In addition to qualifying for inclusion in the Live Chat Software category, to qualify for inclusion in the Medium-Sized Business Live Chat Software category, a product must have at least 10 reviews left by a reviewer from a medium-sized business.

Show More
Show Less

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

  • Mid-Market
  • Rating
  • Language
  • Pricing
  • Features
1 filter applied
Clear All
  • Mid-Market
  • Rating
  • Language
  • Pricing
  • Features
Clear Filter
More Filters
Market Segments
All Segments
Small Business
Mid Market
Enterprise
Avg. Customer Review
Language
Pricing
Features
Sort by
Clear All
95 Listings in Live Chat Available
  • Sort By:
    G2 Score
Zendesk for Customer Service
(6,787)4.3 out of 5
Entry Level Price:$19.00
12th Easiest To Use in Live Chat software
View top Consulting Services for Zendesk for Customer Service
OverviewPros and Cons
Product Description

"Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. L

Users: Customer Success Manager, Customer Service Manager · Industries: Computer Software, Information Technology and Services · Market Segment: 45% Mid-Market, 41% Small-Business
User Sentiment

Reviewers frequently mention the ease of use, the ability to manage customer support across multiple channels in one place, and the time-saving automation features. Users mentioned that Zendesk can be overwhelming for smaller teams due to its complexity, the pricing can become expensive when adding advanced features, and some useful capabilities are locked behind higher-tier plans.

Pros and ConsUser Satisfaction
ProsEase of Use, Features, Customer Support, Helpful, Ticket Management
ConsMissing Features, Learning Curve, Limited Features, Limited Customization, Complexity
User SatisfactionSeller Details
Zendesk for Customer Service features and usability ratings that predict user satisfaction
8.4
Has the product been a good partner in doing business?
Average: 9.1
8.1
Lead Development
Average: 8.5
8.0
Customization
Average: 8.5
8.0
Co-Browsing
Average: 8.1
Seller Details
Seller
Zendesk
Company Website
Year Founded
2007
HQ Location
San Francisco, CA
Twitter
@Zendesk
102,963 Twitter followers
LinkedIn® Page
www.linkedin.com
6,662 employees on LinkedIn®
Agentforce Service (formerly Salesforce Service Cloud)
(7,224)4.4 out of 5
Entry Level Price:Starting at $25.00
View top Consulting Services for Agentforce Service (formerly Salesforce Service Cloud)
OverviewPros and Cons
Product Description

Salesforce Service Cloud is the world's #1 AI CRM for service, where humans with AI agents drive customer success together. Service Cloud enables seamless collaboration between AI agents and humans, f

Users: Salesforce Administrator, Salesforce Developer · Industries: Information Technology and Services, Computer Software · Market Segment: 41% Mid-Market, 38% Enterprise
Pros and ConsUser Satisfaction
ProsEase of Use, Features, Case Management, Efficiency, Helpful
ConsComplexity, Learning Curve, Steep Learning Curve, Expensive, Missing Features
User SatisfactionSeller Details
Agentforce Service (formerly Salesforce Service Cloud) features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.1
8.5
Lead Development
Average: 8.5
8.3
Customization
Average: 8.5
7.8
Co-Browsing
Average: 8.1
Seller Details
Seller
Salesforce
Company Website
Year Founded
1999
HQ Location
San Francisco, CA
Twitter
@salesforce
580,885 Twitter followers
LinkedIn® Page
www.linkedin.com
88,363 employees on LinkedIn®
G2 Advertising
Sponsored
G2 Advertising
Get 2x conversion than Google Ads with G2 Advertising!
G2 Advertising places your product in premium positions on high-traffic pages and on targeted competitor pages to reach buyers at key comparison moments.
Learn More
Fin by Intercom
(3,822)4.5 out of 5
Entry Level Price:$0.99
View top Consulting Services for Fin by Intercom
OverviewPros and Cons
Product Description

Fin by Intercom is the best performing AI Agent for customer service. It automates complex queries, improves resolution times, and delivers consistently high-quality support at scale. Key benefits

Users: Customer Success Manager, CEO · Industries: Computer Software, Information Technology and Services · Market Segment: 57% Small-Business, 37% Mid-Market
User Sentiment

Reviewers frequently mention the efficiency of Fin by Intercom in handling routine customer inquiries, its ability to pull content from various resources for accurate responses, and its adaptability to different conversations. Users reported issues with Fin by Intercom's understanding of multiple languages, its struggle with complex issues requiring investigation, and the occasional provision of incorrect information to customers.

Pros and ConsUser Satisfaction
ProsHelpful, Ease of Use, Features, Efficiency, Automation
ConsMissing Features, AI Limitations, Limited Features, Learning Curve, Expensive
User SatisfactionSeller Details
Fin by Intercom features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.1
8.2
Lead Development
Average: 8.5
8.2
Customization
Average: 8.5
8.2
Co-Browsing
Average: 8.1
Seller Details
Seller
Intercom, Inc.
Company Website
Year Founded
2011
HQ Location
San Francisco, CA
Twitter
@intercom
44,151 Twitter followers
LinkedIn® Page
www.linkedin.com
1,950 employees on LinkedIn®
Qualified
(1,457)4.9 out of 5
Entry Level Price:Contact Us
5th Easiest To Use in Live Chat software
View top Consulting Services for Qualified
OverviewPros and Cons
Product Description

Qualified is the Agentic Marketing platform for B2B companies around the world. Headquartered in San Francisco, Qualified is built to modernize and maximize inbound pipeline generation with Piper the

Users: Marketing Operations Manager, Sales Development Representative · Industries: Computer Software, Information Technology and Services · Market Segment: 68% Mid-Market, 20% Enterprise
User Sentiment

Reviewers appreciate the excellent level of customer success offered by the Qualified team, the AI chatbot functionality, and the ability to streamline processes with automatic appointment setting. Reviewers experienced issues with incorrect account tagging, a need for interface improvement, and difficulties in refining the list of industries offered.

Pros and ConsUser Satisfaction
ProsCustomer Support, Helpful, Features, Ease of Use, Customer Service
ConsLearning Curve, Missing Features, Steep Learning Curve, Limited Customization, Complexity
User SatisfactionSeller Details
Qualified features and usability ratings that predict user satisfaction
9.9
Has the product been a good partner in doing business?
Average: 9.1
9.5
Lead Development
Average: 8.5
9.4
Customization
Average: 8.5
9.1
Co-Browsing
Average: 8.1
Seller Details
Seller
Qualified.com
Company Website
Year Founded
2018
HQ Location
San Francisco, CA
Twitter
@tryqualified
711 Twitter followers
LinkedIn® Page
www.linkedin.com
322 employees on LinkedIn®
HubSpot Service Hub
(2,897)4.4 out of 5
Entry Level Price:Free
View top Consulting Services for HubSpot Service Hub
OverviewPros and Cons
Product Description

Service Hub delivers AI-powered customer service at scale by unifying customer insights, providing omnichannel support tools, and enabling efficient self-service options within a single platform. C

Users: Customer Success Manager, Customer Success Specialist · Industries: Computer Software, Information Technology and Services · Market Segment: 60% Small-Business, 37% Mid-Market
Pros and ConsUser Satisfaction
ProsEase of Use, Features, Helpful, Efficiency, Case Management
ConsMissing Features, Limited Customization, Limited Features, Lack of Features, Ticket Management
User SatisfactionSeller Details
HubSpot Service Hub features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.1
8.4
Lead Development
Average: 8.5
8.1
Customization
Average: 8.5
8.1
Co-Browsing
Average: 8.1
Seller Details
Seller
HubSpot
Company Website
Year Founded
2006
HQ Location
Cambridge, MA
Twitter
@HubSpot
785,819 Twitter followers
LinkedIn® Page
www.linkedin.com
11,979 employees on LinkedIn®
Birdeye
(3,944)4.7 out of 5
Entry Level Price:Contact Us
7th Easiest To Use in Live Chat software
OverviewPros and Cons
Product Description

Birdeye is the #1 agentic marketing platform for multi-location brands, trusted by the biggest multi-location brands globally including H&R Block, Aspen Dental, and Caesars Entertainment. One P

Users: Owner, Marketing Manager · Industries: Hospital & Health Care, Real Estate · Market Segment: 49% Small-Business, 35% Mid-Market
User Sentiment

Users frequently mention the ease of use, the ability to consolidate reviews in one place, and the efficient management of online reputation as key benefits of Birdeye. Users experienced a learning curve when first implementing all features across multiple locations and found some features overwhelming due to the multitude of tools packed into the platform.

Pros and ConsUser Satisfaction
ProsEase of Use, Helpful, Review Management, Customer Support, Features
ConsMissing Features, Improvement Needed, Review Management, Limited Features, Learning Curve
User SatisfactionSeller Details
Birdeye features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.1
8.7
Lead Development
Average: 8.5
8.8
Customization
Average: 8.5
8.4
Co-Browsing
Average: 8.1
Seller Details
Seller
Birdeye
Company Website
Year Founded
2012
HQ Location
Palo Alto, CA
Twitter
@BirdEye_
5,238 Twitter followers
LinkedIn® Page
www.linkedin.com
1,430 employees on LinkedIn®
WhatsApp Business Platform
(198)4.6 out of 5
10th Easiest To Use in Live Chat software
View top Consulting Services for WhatsApp Business Platform
OverviewPros and Cons
Product Description

The WhatsApp Business Platform (API) is a powerful tool that enables businesses to connect with their customers on a personal level, at scale. With over 2 billion monthly active users on WhatsApp, thi

Industries: Information Technology and Services, Computer Software · Market Segment: 63% Small-Business, 25% Mid-Market
Pros and ConsUser Satisfaction
ProsEase of Use, Features, Automation, Automation Features, Easy Communication
ConsLimitations, Messaging Issues, Expensive, Expensive Subscriptions, Lack of Integrations
User SatisfactionSeller Details
WhatsApp Business Platform features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.1
8.6
Lead Development
Average: 8.5
8.5
Customization
Average: 8.5
8.0
Co-Browsing
Average: 8.1
Seller Details
Seller
Meta Platforms, Inc
Year Founded
2008
HQ Location
Menlo Park, CA
Twitter
@Meta
9,918,125 Twitter followers
LinkedIn® Page
www.linkedin.com
150,070 employees on LinkedIn®
Ownership
NASDAQ: META
Podium
(2,067)4.6 out of 5
Entry Level Price:Contact Us
4th Easiest To Use in Live Chat software
OverviewPros and Cons
Product Description

Podium is an AI native communications platform that deploys AI Employees to help local businesses turn every conversation—text, call, or web chat—into revenue. Trusted by over 100,000 local businesses

Users: Owner, General Manager · Industries: Automotive, Retail · Market Segment: 59% Small-Business, 35% Mid-Market
User Sentiment

Reviewers frequently mention the simplicity and effectiveness of Podium in streamlining customer communication, improving response times, and enhancing overall customer engagement. Users mentioned that Podium can be expensive for small businesses, with some advanced features and customization options only available on higher-tier plans, and integrations with other tools can be restrictive.

Pros and ConsUser Satisfaction
ProsEase of Use, Helpful, Easy Communication, Communication, Useful
ConsMissing Features, Messaging Issues, Limited Features, Expensive, Poor Customer Support
User SatisfactionSeller Details
Podium features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.1
8.6
Lead Development
Average: 8.5
8.2
Customization
Average: 8.5
7.3
Co-Browsing
Average: 8.1
Seller Details
Seller
Podium
Company Website
Year Founded
2014
HQ Location
Lehi, UT
Twitter
@PodiumHQ
4,199 Twitter followers
LinkedIn® Page
www.linkedin.com
1,493 employees on LinkedIn®
Freshdesk
(3,717)4.4 out of 5
Entry Level Price:$19.00
13th Easiest To Use in Live Chat software
View top Consulting Services for Freshdesk
OverviewPros and Cons
Product Description

Freshdesk (a product of Freshworks Inc.) is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity. Freshdesk unifies channels, conversations, AI c

Users: Manager, Owner · Industries: Information Technology and Services, Computer Software · Market Segment: 48% Small-Business, 40% Mid-Market
Pros and ConsUser Satisfaction
ProsEase of Use, Features, Automation, Efficiency, Ticket Management
ConsMissing Features, Ticketing Issues, Ticket Management, Limited Features, Limitations
User SatisfactionSeller Details
Freshdesk features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.1
8.2
Lead Development
Average: 8.5
8.1
Customization
Average: 8.5
8.2
Co-Browsing
Average: 8.1
Seller Details
Seller
Freshworks
Company Website
Year Founded
2010
HQ Location
San Mateo, CA
Twitter
@FreshworksInc
19,032 Twitter followers
LinkedIn® Page
www.linkedin.com
7,344 employees on LinkedIn®
Gladly
(1,100)4.7 out of 5
1st Easiest To Use in Live Chat software
OverviewPros and Cons
Product Description

The world’s most customer-centric brands use Gladly’s CX platform to drive down costs, nurture relationships, and increase loyalty. Powered by proprietary Customer AI, Gladly is the only CX platform t

Users: Customer Service Representative, Customer Experience Advisor · Industries: Retail, Consumer Services · Market Segment: 61% Mid-Market, 22% Small-Business
Pros and ConsUser Satisfaction
ProsEase of Use, Helpful, Features, Efficiency, Customer Support
ConsMissing Features, Complexity, Limited Features, Learning Curve, Limited Customization
User SatisfactionSeller Details
Gladly features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.1
8.8
Lead Development
Average: 8.5
8.6
Customization
Average: 8.5
8.7
Co-Browsing
Average: 8.1
Seller Details
Seller
Gladly
Company Website
Year Founded
2014
HQ Location
San Francisco, California
Twitter
@gladly
4,078 Twitter followers
LinkedIn® Page
www.linkedin.com
232 employees on LinkedIn®
Genesys Cloud CX
(1,530)4.4 out of 5
11th Easiest To Use in Live Chat software
View top Consulting Services for Genesys Cloud CX
OverviewPros and Cons
Product Description

The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center solution and customer experience

Users: Manager, Case Advocate · Industries: Information Technology and Services, Financial Services · Market Segment: 46% Mid-Market, 40% Enterprise
User Sentiment

Users like the platform's flexibility, scalability, and its ability to integrate with third-party systems, as well as its robust analytics and AI-driven insights that optimize customer experience and agent performance. Reviewers mentioned that the initial setup and configuration can be complex, especially for new users, and advanced features can be costly, which may be a challenge for smaller organizations.

Pros and ConsUser Satisfaction
ProsEase of Use, Features, Reliability, Efficiency, Intuitive
ConsLimited Features, Missing Features, Complexity, Inadequate Reporting, Learning Curve
User SatisfactionSeller Details
Genesys Cloud CX features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 9.1
8.4
Lead Development
Average: 8.5
8.4
Customization
Average: 8.5
8.4
Co-Browsing
Average: 8.1
Seller Details
Seller
Genesys
Company Website
Year Founded
1990
HQ Location
Menlo Park, CA
Twitter
@Genesys
32,264 Twitter followers
LinkedIn® Page
www.linkedin.com
8,509 employees on LinkedIn®
Zoho Desk
(7,444)4.4 out of 5
Entry Level Price:Free
View top Consulting Services for Zoho Desk
OverviewPros and Cons
Product Description

Zoho Desk is a web-based help desk software solution designed to assist organizations in providing exceptional customer support experiences. This platform serves as a centralized hub for managing cust

Users: CEO, Director · Industries: Information Technology and Services, Computer Software · Market Segment: 73% Small-Business, 24% Mid-Market
Pros and ConsUser Satisfaction
ProsEase of Use, Features, Ticket Management, Integrations, Intuitive
ConsLearning Curve, Steep Learning Curve, Limited Customization, Complexity, Not Intuitive
User SatisfactionSeller Details
Zoho Desk features and usability ratings that predict user satisfaction
8.4
Has the product been a good partner in doing business?
Average: 9.1
8.4
Lead Development
Average: 8.5
8.2
Customization
Average: 8.5
8.3
Co-Browsing
Average: 8.1
Seller Details
Seller
Zoho
Year Founded
1996
HQ Location
Austin, TX
Twitter
@Zoho
137,102 Twitter followers
LinkedIn® Page
www.linkedin.com
30,531 employees on LinkedIn®
Phone
+1 (888) 900-9646
Glia
(87)4.8 out of 5
OverviewPros and Cons
Product Description

Glia is the leading AI customer interactions solution for banks and credit unions. Our platform unifies AI and human agents across every voice and digital interaction with our proprietary ChannelLess®

Industries: Banking, Financial Services · Market Segment: 67% Mid-Market, 17% Small-Business
Pros and ConsUser Satisfaction
ProsCustomer Support, Ease of Use, Helpful, Efficiency, Features
ConsMissing Features, Integration Issues, Poor Customer Support, Limited Features, Reporting Issues
User SatisfactionSeller Details
Glia features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.1
8.4
Lead Development
Average: 8.5
8.6
Customization
Average: 8.5
9.5
Co-Browsing
Average: 8.1
Seller Details
Seller
Glia
Company Website
Year Founded
2012
HQ Location
New York, New York
Twitter
@GliaInc
1,471 Twitter followers
LinkedIn® Page
www.linkedin.com
446 employees on LinkedIn®
Five9 Intelligent Cloud Contact Center Platform
(598)4.1 out of 5
View top Consulting Services for Five9 Intelligent Cloud Contact Center Platform
OverviewPros and Cons
Product Description

Founded in 2001 and headquartered in San Ramon, California, Five9 has evolved into a global CX leader with over 2,500 customers worldwide. As a pioneer in cloud contact center technology, Five9 serves

Users: Customer Service Representative · Industries: Consumer Services, Financial Services · Market Segment: 56% Mid-Market, 23% Small-Business
User Sentiment

Reviewers frequently mention the platform's ease of use, robust reporting capabilities, seamless integrations, and the ability to customize and modify call routing based on specific needs. Reviewers mentioned issues with the user interface, occasional glitches and connectivity problems, limitations in certain features without customization, and challenges in analyzing the comprehensive range of data available.

Pros and ConsUser Satisfaction
ProsEase of Use, Customer Support, Helpful, Features, Efficiency
ConsCall Issues, Missing Features, Complexity, Technical Issues, Poor Customer Support
User SatisfactionSeller Details
Five9 Intelligent Cloud Contact Center Platform features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 9.1
7.7
Lead Development
Average: 8.5
8.0
Customization
Average: 8.5
8.1
Co-Browsing
Average: 8.1
Seller Details
Seller
Five9
Company Website
Year Founded
2001
HQ Location
San Ramon, CA
Twitter
@Five9
14,831 Twitter followers
LinkedIn® Page
www.linkedin.com
2,968 employees on LinkedIn®
Kustomer
(512)4.5 out of 5
Entry Level Price:Starting at $89.00
View top Consulting Services for Kustomer
OverviewPros and Cons
Product Description

Kustomer is the Intelligent Customer Experience Platform empowering brands to put customers at the center of every interaction. By unifying customer data, conversations, and AI-powered workflows into

Users: Customer Service Representative, Member Experience Associate · Industries: Consumer Services, Retail · Market Segment: 65% Mid-Market, 21% Small-Business
Pros and ConsUser Satisfaction
ProsEase of Use, Features, Helpful, Efficiency, Automation
ConsSlow Performance, Slow Loading, Learning Curve, Complexity, Not Intuitive
User SatisfactionSeller Details
Kustomer features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.1
8.2
Lead Development
Average: 8.5
8.7
Customization
Average: 8.5
8.1
Co-Browsing
Average: 8.1
Seller Details
Seller
Kustomer
Company Website
Year Founded
2015
HQ Location
Short Hills, US
Twitter
@kustomer
2,219 Twitter followers
LinkedIn® Page
www.linkedin.com
307 employees on LinkedIn®
Filters
Filter
Clear Filter
More Filters
Market Segments
All Segments
Small Business
Mid Market
Enterprise
Avg. Customer Review
Language
Pricing
Features
Sort by
Clear All
  • Mid-Market
Clear Filter
More Filters
Market Segments
All Segments
Small Business
Mid Market
Enterprise
Avg. Customer Review
Language
Pricing
Features
Sort by
Clear All
95 Listings in Live Chat Available
  • Sort By:
    G2 Score

Recommended For You

Paycom
Paychex
Rippling
Paylocity
Paycor