--- title: HubSpot Service Hub Reviews meta_title: 'HubSpot Service Hub Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 2917 reviews by the users' company size, role or industry to find out how HubSpot Service Hub works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 2917 scale: '5' date_modified: '2026-07-17' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # HubSpot Service Hub Reviews **Vendor:** HubSpot **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.4/5.0 **Total Reviews:** 2,917 ## About HubSpot Service Hub Service Hub delivers AI-powered customer service at scale by unifying customer insights, providing omnichannel support tools, and enabling efficient self-service options within a single platform. Core Value Proposition: Service Hub addresses three critical customer service challenges: scaling support teams without proportional headcount increases, maintaining service quality across multiple communication channels, and leveraging customer data to drive retention and growth. The platform connects customer service data with information from sales and marketing, providing support representatives with complete customer context. Key Capabilities: Omnichannel Help Desk: Service Hub consolidates support requests from multiple communication channels into a single interface. Teams manage all customer communications without switching between tools, ensuring consistent response quality across channels. AI-Powered Efficiency: The platform includes AI features that automate ticket routing, suggest relevant knowledge base articles, and identify patterns in customer issues to improve resolution speed and support team productivity. Self-Service Tools: Service Hub provides knowledge base creation, chatbot functionality, and customer portal capabilities enabling customers to find answers independently. This reduces ticket volume and support team workload while improving customer satisfaction. Data-Driven Retention: The platform offers customer health scoring, efficiency reporting, and trend analysis that help service leaders identify at-risk accounts, optimize team performance, and connect support activities to business growth metrics. Service Hub vs. Alternatives: Unlike standalone ticketing systems operating in isolation, Service Hub shares customer data with sales and marketing platforms, enabling support teams to see complete customer journey context. Representatives can access purchase history, marketing interactions, and sales conversations without needing to request information from other departments. Service Hub eliminates the need to purchase and integrate separate tools for live chat, knowledge base management, customer feedback collection, and service analytics by providing these capabilities within the unified HubSpot platform. Who Should Use Service Hub: Service Hub serves customer experience leaders seeking to scale support efficiently, support teams needing complete customer context for quality service delivery, and organizations wanting to connect service metrics to retention and growth outcomes. The platform enables CX leaders to focus on efficient reps empowered by AI. Outcome: Service Hub helps teams deliver delightful support at scale with unified customer insights, create efficient reps empowered by AI, and scale their company, not complexity. ## HubSpot Service Hub Pros & Cons **What users like:** - Users find HubSpot Service Hub to be **exceptionally easy to use** , streamlining communication and enhancing decision-making effortlessly. (325 reviews) - Users value the **seamless integration** of HubSpot Service Hub, enhancing collaboration and insight access across channels. (214 reviews) - Users value the **responsive customer support** of HubSpot Service Hub, enhancing their communication and decision-making efficiency. (170 reviews) - Users love the **efficiency** of HubSpot Service Hub, which streamlines workflows and enhances productivity significantly. (155 reviews) - Users value the **efficient ticketing system** in HubSpot Service Hub for managing customer interactions seamlessly. (147 reviews) - Users appreciate the **user-friendly ticketing management** of HubSpot Service Hub, enhancing efficiency and customer satisfaction. (135 reviews) - Automation (125 reviews) - Users value the **responsive customer support** of HubSpot Service Hub, enhancing their experience and efficiency. (123 reviews) - Integrations (119 reviews) - Intuitive (94 reviews) **What users dislike:** - Users find the **missing features** in HubSpot Service Hub limiting, especially as needs grow and scalability becomes costly. (117 reviews) - Users find the **limited customization** of contacts and designs restrictive, impacting functionality and creative expression. (93 reviews) - Users are frustrated by the **limited features** , particularly regarding customization and integration difficulties impacting productivity. (88 reviews) - Users face a **lack of features** in HubSpot Service Hub, hindering collaboration and complicating the user experience. (75 reviews) - Users find the **ticket management system cumbersome** , with limitations impacting efficiency and data handling. (75 reviews) - Users experience **ticketing issues** due to limited merging features and slower response times compared to other helpdesk solutions. (72 reviews) - Limitations (64 reviews) - Users find the **learning curve steep** , as navigating HubSpot's features can be challenging without prior knowledge. (61 reviews) - Users struggle with the **ticketing system issues** in HubSpot Service Hub, affecting efficiency and notification management. (58 reviews) - Expensive (56 reviews) ## HubSpot Service Hub Reviews ### 1. Well Organized and Easy to Use **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2025 **What do you like best about HubSpot Service Hub?** I really like the columns, it is easy for me to organize the tickets in whichever way I want. I am able to have all threads into one ticket (email) to keep all information into one. **What do you dislike about HubSpot Service Hub?** Sometimes there is a bug but that is normal - I'd have to ask our system analysts to fix the bug. I wish there are some things that I could do myself. **What problems is HubSpot Service Hub solving and how is that benefiting you?** I work on scheduling and real time operations - HubSpot helps me to see which email is new and which requires our response which is helpful to keep track. **Official Response from Jennifer Leventin:** > Thank you for your candid feedback. We are sorry to hear that resolving certain issues has required support from your system analysts and that you have not been able to handle them on your own. We understand how important it is to feel empowered to troubleshoot and fix things independently. If you are open to sharing more, please reach out at customerreviews@hubspot.com. Your input helps us improve. ### 2. Good tool with high complexity in customization **Rating:** 3.0/5.0 stars **Reviewed by:** Henry M. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 03, 2025 **What do you like best about HubSpot Service Hub?** That allows the service team to better organize the attention of all received cases and the ease of keeping the log of attentions. **What do you dislike about HubSpot Service Hub?** High complexity to customize the views **What problems is HubSpot Service Hub solving and how is that benefiting you?** Allows organizing the activity of the team that attends to the post-sale customer ### 3. Easy flow **Rating:** 4.5/5.0 stars **Reviewed by:** Bongani M. | Onboarding Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2025 **What do you like best about HubSpot Service Hub?** You can easily track your deals from one stage to the next. I loved the "Follow Deal" feature just to keep you posted in a pipeline you would have built. The properties and features can easily be customized to your organization. **What do you dislike about HubSpot Service Hub?** Not that I can think of at the moment. But a brilliant tool. **What problems is HubSpot Service Hub solving and how is that benefiting you?** Ease of Reports Data Analysis ### 4. great tool for CRM so far! **Rating:** 5.0/5.0 stars **Reviewed by:** Tenzing T. | Technical Account Manager, Computer & Network Security, Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2025 **What do you like best about HubSpot Service Hub?** very helpful and easy CRM tool, helps to manage to tickets & track customer issues in one place. **What do you dislike about HubSpot Service Hub?** there are other advanced features but you will have to upgrade the plan **What problems is HubSpot Service Hub solving and how is that benefiting you?** business requirements and to track our work at one place. Very helpful with the integration on gmail to track emails and also slack for updates on the tickets ### 5. Good tool for Customer Support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** August 08, 2025 **What do you like best about HubSpot Service Hub?** The ticketing system is super organized and it’s nice that everything is integrated with our CRM so we have a full picture of customer interactions **What do you dislike about HubSpot Service Hub?** The customization options could use some improvement there are some things we would love to tweak but the platform doesn’t always allow for that level of flexibility **What problems is HubSpot Service Hub solving and how is that benefiting you?** helped us inorganizing and managing customer support before we started using it we struggled with keeping track of customer queries and managing multiple communication channels, the ticketing system has helped streamline the process and ensure no customer issue gets overlooked ### 6. Overall, great experience - easy to use, great customer support **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2025 **What do you like best about HubSpot Service Hub?** HubSpot has been a complete game-changer for us. Having our client relationship management, email marketing, and analytics all on one integrated platform has been incredibly efficient. The CRM is intuitive and makes it easy to track leads from initial contact through to becoming a client, ensuring no opportunity is missed. The marketing tools have been invaluable for publishing our blog content and seeing exactly what's driving new business. While it's a robust platform, it's surprisingly user-friendly. We've been able to streamline our processes, stay organized, and get a clear picture of our marketing ROI. **What do you dislike about HubSpot Service Hub?** While HubSpot is powerful, its all-in-one, structured nature can also be its biggest weakness. The platform can feel surprisingly rigid if your business processes don't align perfectly with the "HubSpot way" of doing things. **What problems is HubSpot Service Hub solving and how is that benefiting you?** Helping our teams stay organized **Official Response from Jennifer Leventin:** > Thank you for taking the time to share your feedback. We are glad you see the power in HubSpot, and we also understand how the structured, all in one approach can feel rigid if it does not align well with your business processes. If you are open to sharing more, please reach out at customerreviews@hubspot.com. Your input helps us improve. ### 7. HubSpot it's like my second home **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2025 **What do you like best about HubSpot Service Hub?** I manage 90% of my tasks through HubSpot. So I find it very comfortable when I need to communicate with my customers and provide assistance. **What do you dislike about HubSpot Service Hub?** Probably that I do not really know about all features, and when looking for certain things is not that easy. However, I believe that is a matter of getting used to it. **What problems is HubSpot Service Hub solving and how is that benefiting you?** The have improved a few thing that I beliave are helpful, like being able to expand the text - email, because the space was a bit limited. So now I can see whart I'm wring in its entirely. ### 8. Complete tool for customer service and support management **Rating:** 5.0/5.0 stars **Reviewed by:** Pedro C. | pos sales, Mid-Market (51-1000 emp.) **Reviewed Date:** August 21, 2025 **What do you like best about HubSpot Service Hub?** I like the practicality of HubSpot Service Hub. It centralises customer interactions, has good ticket and report automation, and the simple interface makes it very easy to use on a daily basis. **What do you dislike about HubSpot Service Hub?** The downside is that some features are only available in higher plans, reports could be more flexible, and it takes a bit of time to get used to the platform at first. **What problems is HubSpot Service Hub solving and how is that benefiting you?** Service Hub helps me organise customer service in one place, speeds up responses and provides greater clarity in customer follow-up. ### 9. Comfortable to Use, But Glitchy at Times **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Arts and Crafts | Enterprise (> 1000 emp.) **Reviewed Date:** November 28, 2025 **What do you like best about HubSpot Service Hub?** It's very comfortable to work with, and the customer service from HubSpot is very good **What do you dislike about HubSpot Service Hub?** The website is very very glitchy, everyday you'll have to deal with glitches. **What problems is HubSpot Service Hub solving and how is that benefiting you?** Sometimes glitches, and bugs from the website. **Official Response from Jordan Montgomery:** > Thank you for taking the time to share your feedback and for the kind words about our customer service team. We are sorry to hear that you have been experiencing glitches with the platform. We know how disruptive technical issues can be, especially when they affect your daily workflow. If you are open to sharing more details, please reach out at customer-reviews@hubspot.com. ### 10. Hubspot Service Hub **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2025 **What do you like best about HubSpot Service Hub?** What I like most about the Hubspot Service Hub, is the customer support aspect, lining up critical information links and displays to easily drill down into book of business. Day to day use having one dash to work out of, is a big help. **What do you dislike about HubSpot Service Hub?** Integration is sometimes difficult, customization of certain widgets can be difficult as well. Usually they're able to be quickly fixed though. **What problems is HubSpot Service Hub solving and how is that benefiting you?** The problem that it's solving is having key customer information available, as well as forward looking analytics we're able to pipe into the dash for each member of sales. ### 11. Great tool for ticketing and streamlining **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** August 09, 2025 **What do you like best about HubSpot Service Hub?** I like inbox, ticket system and mostly knowledge base. It really helps keep things organized ad the best part is the automation for regular tickets. saves us a lot of time on a daily basis **What do you dislike about HubSpot Service Hub?** everything is seamless only the automation can be a bit more flexible **What problems is HubSpot Service Hub solving and how is that benefiting you?** Shared Inbox is helping with keeping everything is in one place so there is no more scrambling to find customer inquiries and we also use conversational support for live chat and it has made responding to customers much faster and more interactive ### 12. Hubspot service is awesome **Rating:** 5.0/5.0 stars **Reviewed by:** Michelle N. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 03, 2025 **What do you like best about HubSpot Service Hub?** I like that you can customize it to work for your industry **What do you dislike about HubSpot Service Hub?** Set up can be intimidating but if you have a strong user or partner incantation be easy **What problems is HubSpot Service Hub solving and how is that benefiting you?** It gets all questions and requests in one place ### 13. Great CRM **Rating:** 3.5/5.0 stars **Reviewed by:** Christian B. | Customer Success Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2025 **What do you like best about HubSpot Service Hub?** It's a great way to organize the inbound/outbound process, I also really enjoy the how you can share notes, schedule meetings and create survey for prospecting with potential clients. It also has integrated with our techstack making it easy to track and log any daily activities. **What do you dislike about HubSpot Service Hub?** I think the email chains can be quite complex and the Ai isn't as helpful as it could be. **What problems is HubSpot Service Hub solving and how is that benefiting you?** In my current role I am expected to also do outreach, It's also a great way to share any one going conversations with the rest of my team. **Official Response from Jennifer Leventin:** > Hi Christian, Thank you for taking the time to share your feedback. We are sorry to hear that email chains have felt complex and that the AI has not been as helpful as expected. We understand how important it is for these tools to support your workflow clearly and effectively. If you are open to sharing more, please reach out at customerreviews@hubspot.com. Your input helps us improve. ### 14. Services for better onboarding **Rating:** 4.5/5.0 stars **Reviewed by:** Daniela D. | Enterprise (> 1000 emp.) **Reviewed Date:** September 04, 2025 **What do you like best about HubSpot Service Hub?** The Service Hub onboarding made it easy to centralize support and set up ticketing quickly. It helped my team streamline customer interactions and resolve issues faster. **What do you dislike about HubSpot Service Hub?** That we only have 50 views, and we do need more based on our clients specifics needs **What problems is HubSpot Service Hub solving and how is that benefiting you?** HubSpot Service Hub helps us keep all customer inquiries in one place, making it easier to track, respond, and solve issues quickly — which has improved our response time and client satisfaction. ### 15. Hubspot is a very good plateform to intergrate things and make your work easy. **Rating:** 5.0/5.0 stars **Reviewed by:** Akash K. | Broadcast and Technical Support Engineer , Mid-Market (51-1000 emp.) **Reviewed Date:** August 28, 2025 **What do you like best about HubSpot Service Hub?** I like the hubspot because of there integration, easy to to use and their features. easy to implement. **What do you dislike about HubSpot Service Hub?** Just need to add more features will be a cherry on top. **What problems is HubSpot Service Hub solving and how is that benefiting you?** We use hubspot to give support and manage our sales. ### 16. Easy - A lot of Data - Multiple Touch filtering could use some expansion **Rating:** 4.5/5.0 stars **Reviewed by:** David C. | Performance Marketing Specialist , Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2025 **What do you like best about HubSpot Service Hub?** I really like using HubSpot. It’s user-friendly, powerful, and helps keep everything from marketing emails to sales outreach in one place. The CRM is clean and easy to use, automation saves me a ton of time, and the reporting gives clear insights without needing a data team. HubSpot just makes my work more efficient. Highly recommend if you want an all-in-one platform that actually delivers. **What do you dislike about HubSpot Service Hub?** Some items can be hard to find if you don't know where to look. Multi-touch attribution could be more advance **What problems is HubSpot Service Hub solving and how is that benefiting you?** Helping us track everyone in our CRM ### 17. Great tool for support teams! **Rating:** 3.5/5.0 stars **Reviewed by:** Shiran S. | S, Mid-Market (51-1000 emp.) **Reviewed Date:** September 04, 2025 **What do you like best about HubSpot Service Hub?** HubSpot’s help desk and SLA tools are excellent – they make it easy to track tickets, stay on top of response times, and ensure our team delivers consistently good service. **What do you dislike about HubSpot Service Hub?** The customer portal could use more robust functionality. While it’s helpful for giving customers visibility, it feels a bit limited compared to the rest of the tools. More customisation and self-service options would make it far more powerful. **What problems is HubSpot Service Hub solving and how is that benefiting you?** Easy management of support tickets ### 18. Users Appreciate Service, Support, and Cost Management Features of This Product **Rating:** 5.0/5.0 stars **Reviewed by:** Nitin S. | Solution Architect, Mid-Market (51-1000 emp.) **Reviewed Date:** August 13, 2025 **What do you like best about HubSpot Service Hub?** cost management, nice tools, support & service and User Interface **What do you dislike about HubSpot Service Hub?** everything looks fine once I start using it so can't say **What problems is HubSpot Service Hub solving and how is that benefiting you?** It helps us to integrate our all the products and their details and use it as creating customer account, creating deals and Live chat support ### 19. HubSpot is the best CRM for SMBs **Rating:** 5.0/5.0 stars **Reviewed by:** Michael H. | Senior Director of Knowledge Management, Executive Office, Small-Business (50 or fewer emp.) **Reviewed Date:** September 04, 2025 **What do you like best about HubSpot Service Hub?** I think HubSpot service cloud is a great solution for SNB businesses because it is approachable, understandable affordable, and doesn’t scare business owners like other mega CRM’s do **What do you dislike about HubSpot Service Hub?** I am pretty cool with all features of the service hub. I think it is growing at the right rate and strategically aligned with the needs of their customer. **What problems is HubSpot Service Hub solving and how is that benefiting you?** That’s a difficult question, I would just say that meets the core requirements of SMDS ### 20. Great ticketing system to integrate with our CRM **Rating:** 4.0/5.0 stars **Reviewed by:** Jeff J. | IT, Computer Hardware, Mid-Market (51-1000 emp.) **Reviewed Date:** September 04, 2025 **What do you like best about HubSpot Service Hub?** I love the ability to link tickets with our contacts to assist our sales/account management team to follow up with our end-users and management is made easy **What do you dislike about HubSpot Service Hub?** The UI could use some additional tweaks and ability to make adjustments. However, during the release info yesterday at inbound they made some announcements that should assist with this. **What problems is HubSpot Service Hub solving and how is that benefiting you?** ability to follow up with users to make sure ticketing is completed in a timely manner ### 21. Good tool for client facing roles **Rating:** 3.5/5.0 stars **Reviewed by:** Liza W. | Customer Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2025 **What do you like best about HubSpot Service Hub?** All the features related to emails, phone calls and tasks. I think it is really convenient tools for sales people. Easy to use and to connect to other apps like Outlook for example. **What do you dislike about HubSpot Service Hub?** Since I've moved to a CSM role, I noticed that the client analytics sections are less helpful: dashboards and reports. They are more complicated to customize. **What problems is HubSpot Service Hub solving and how is that benefiting you?** It helps we to solve mostly all the issues related to communication with clients: emails, reminders to reply or follow up, schedule calls, keep the records about the interactions with clients. **Official Response from Jennifer Leventin:** > Hi Liza, Thank you for taking the time to share your feedback. We are sorry to hear that the client analytics sections, including dashboards and reports, have been less helpful in your CSM role and more complicated to customize than expected. If you are open to sharing more, please reach out at customerreviews@hubspot.com. Your input helps us improve. ### 22. Strong Automation & Routing **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2025 **What do you like best about HubSpot Service Hub?** Strong Automation & Routing Features like ticket routing, SLA settings, workflows, and automated responses reduce manual work and help ensure critical issues get handled quickly **What do you dislike about HubSpot Service Hub?** advanced support, or better integrations may lead to higher costs or require premium / enterprise-level plans. Also, some features are less mature compared to specialist support-oriented platforms. **What problems is HubSpot Service Hub solving and how is that benefiting you?** Small to medium businesses that already use HubSpot CRM or plan to, and want to integrate marketing, sales, and support in one system. Companies that want to improve customer satisfaction with dashboards and feedback but don’t have huge support teams yet. Organizations looking to shift towards more self-service support and automation. ### 23. Intuitive CRM that significantly simplifies our sales routine **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2025 **What do you like best about HubSpot Service Hub?** In the SaaS environment, I use HubSpot daily. From deal tracking to automated workflows. I particularly like the intuitive interface and the easy integration with tools like Gmail. The reporting functions are very helpful. **What do you dislike about HubSpot Service Hub?** Clear pipeline management Good automations (e.g., sequences) Quick onboarding of new team members **What problems is HubSpot Service Hub solving and how is that benefiting you?** HubSpot Service Hub helps us process customer inquiries faster and more structured. Thanks to the shared inbox and automations, we maintain an overview even with high volume. The integrated knowledge base significantly reduces repetitive support tickets. Overall, it increases efficiency in customer service and improves transparency within the team. ### 24. Not recommended for handling support tickets **Rating:** 1.5/5.0 stars **Reviewed by:** Talha A. | Senior Developer Support Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** July 10, 2025 **What do you like best about HubSpot Service Hub?** Integration is quite easy with external systems. **What do you dislike about HubSpot Service Hub?** Worst interface, a strange and ridiculous concept of conversations alongside conventional tickets. The email doesn't save draft data, so when you close the email by mistake, all the data will be lost. **What problems is HubSpot Service Hub solving and how is that benefiting you?** It helps us in managing tickets and resolving them timely. **Official Response from Jennifer Leventin:** > Hi Talha, Thank you for taking the time to share your feedback. We are sorry to hear that the interface has been frustrating to use and that the conversations and ticketing setup have not made sense in your workflow. We also understand how difficult it is to lose email draft data by accident—reliable drafting is essential. If you are open to sharing more, please reach out at customer-reviews@hubspot.com. Your input helps us improve. ### 25. User friendly, almost no bugs **Rating:** 5.0/5.0 stars **Reviewed by:** luis o. | Sales Advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** February 18, 2025 **What do you like best about HubSpot Service Hub?** You can have everything in just one platform, no need for more accounts or websites. **What do you dislike about HubSpot Service Hub?** Sometimes it is a little complicated to trace a bug **What problems is HubSpot Service Hub solving and how is that benefiting you?** First it does help to have everything in just one place, you can trace leads, create deals and report dashboards depending the status on every contact. ### 26. Excellent integration between Inbox and Tickets **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Mid-Market (51-1000 emp.) **Reviewed Date:** September 05, 2025 **What do you like best about HubSpot Service Hub?** Love how service hub integrated with Inbox and Emails and Tickets are all in one spot. Remember working with the HubSpot product team specifically Rose P. on having our client enrolled in Help Desk Beta and improvase and make required changes per client requirements and suggestions. We have come a long way! **What do you dislike about HubSpot Service Hub?** Wish there was a way to tie the ticket back to the client conversation when they don't reply back to the same email therad as the ticket. **What problems is HubSpot Service Hub solving and how is that benefiting you?** It is centralizing service request emails and tickets, which makes it easier to manage the Ticket status time and allocation and manage client communication all in one spot. ### 27. Hubspot is excellent **Rating:** 5.0/5.0 stars **Reviewed by:** Ernesto R. | Sales Specialist/ Account Manager / Business Development, Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2025 **What do you like best about HubSpot Service Hub?** Sales Tools, Email open and clicks, also being able to see what extactly they clicked on is even better **What do you dislike about HubSpot Service Hub?** when email is cc to multiple people , if opened will only show as SOMEONE opened. Need to target **What problems is HubSpot Service Hub solving and how is that benefiting you?** targeting clients trough email , open clicks and form submitted , replies ### 28. More Than A CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Jeff S. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 03, 2025 **What do you like best about HubSpot Service Hub?** Costumer Agent: it makes answering my customer's questions easier or more efficient. **What do you dislike about HubSpot Service Hub?** I'm still thinking about this one. But I would like to see more video documentation for the tools in there. **What problems is HubSpot Service Hub solving and how is that benefiting you?** Customer interactions. The survive hub helps me provide a timely response to my customer through Customer Agent. We train the agent with content on our website and other resources; and the results or performance is satisfying and beneficial. ### 29. Service Hub has helped to streamline our Support team **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley F. | Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 10, 2025 **What do you like best about HubSpot Service Hub?** Full customer journey from sales to service. Quick improvements to automations. Customer agents assist with tier 0 support and after hours. **What do you dislike about HubSpot Service Hub?** Internal cleanup of data needed to fully utilize **What problems is HubSpot Service Hub solving and how is that benefiting you?** Customer support tickets ### 30. Quick responses and thorough guidance. **Rating:** 5.0/5.0 stars **Reviewed by:** Matt P. | Enterprise (> 1000 emp.) **Reviewed Date:** September 04, 2025 **What do you like best about HubSpot Service Hub?** I appreciate the timely responses to service requests. In my experience, it has been very thorough and easy to follow. **What do you dislike about HubSpot Service Hub?** I haven’t experienced anything I dislike. **What problems is HubSpot Service Hub solving and how is that benefiting you?** Tech related questions around marketing hub. ### 31. Great for Support and Sales **Rating:** 5.0/5.0 stars **Reviewed by:** Nishant Z. | Technical Support, Small-Business (50 or fewer emp.) **Reviewed Date:** April 02, 2021 **What do you like best about HubSpot Service Hub?** KPI reports and new AI Chat bot ( very useful ) **What do you dislike about HubSpot Service Hub?** Report customization is not up to the mark. Good for normal support workflow but not for complex process. **Recommendations to others considering HubSpot Service Hub:** Need a better solution for closed and deleted tickets. **What problems is HubSpot Service Hub solving and how is that benefiting you?** We are mainly using it for support and sales purpose. It is really easy to create a new deal and transfer it for support to the sales pipeline. ### 32. Literally the best service hub out there - we use almost as an ERP **Rating:** 5.0/5.0 stars **Reviewed by:** Gary S. | Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2025 **What do you like best about HubSpot Service Hub?** Unified, Cross-Channel Support is one of the best things **What do you dislike about HubSpot Service Hub?** Automation & Workflows need a little bit of work **What problems is HubSpot Service Hub solving and how is that benefiting you?** Customer interaction, retention, and service levels. ### 33. Sales Manager **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2025 **What do you like best about HubSpot Service Hub?** I like how user-friendly it is and how the interface is very clean. I am able to pull report and set it up for my sales team so they are able to look for leads in a fast manner. I love the features such as task list, sequences, and queues! **What do you dislike about HubSpot Service Hub?** I wish I could get more granular in the reporting. **What problems is HubSpot Service Hub solving and how is that benefiting you?** It is solving how we use our CRM and managing our leads/customer from all aspects of the business. From Orders, customers service and growing an account. ### 34. Unparalleled CRM view **Rating:** 5.0/5.0 stars **Reviewed by:** Charlotte T. | Customer Onboarding Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2025 **What do you like best about HubSpot Service Hub?** The HubSpot Service Hub makes the repetitive tasks in my day to day workflows seamless and easy. I can easily respond to clients by the click of a button instead of spending time copying and pasting. This allows me to be more productive and spend more time focusing on customizing client strategy. I use the HubSpot Service tools every day. **What do you dislike about HubSpot Service Hub?** Everything is helpful, nothing that I dislike as of this moment. **What problems is HubSpot Service Hub solving and how is that benefiting you?** Ensuring the highest level of accurate and quick customer responses to aid in my workflows. ### 35. Hubspot Survey 1 **Rating:** 4.0/5.0 stars **Reviewed by:** DT C. | Surgery Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** February 18, 2025 **What do you like best about HubSpot Service Hub?** Easily customizable for our work flow. Nice and organized, can review you work as well as colleagues, and consolidated locations for files. **What do you dislike about HubSpot Service Hub?** Not enough options in the data fields and the notes are hidden. Preview feature is a waste. **What problems is HubSpot Service Hub solving and how is that benefiting you?** Has helped with organization, consolidation and accuracy of information. **Official Response from Jennifer Leventin:** > Hi DT, Thank you for taking the time to share your feedback. We're sorry to hear that the limited data field options and hidden notes have been frustrating. Your input is important to us as we work to improve the experience. If you're open to sharing more details, we’d love to hear from you—please reach out to us at customer-reviews@hubspot.com. Thanks again for helping us to make things better. ### 36. All in one solution for managing customers **Rating:** 5.0/5.0 stars **Reviewed by:** Caro P. | Sales Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 04, 2025 **What do you like best about HubSpot Service Hub?** As long as you have a clear picture of your customer journey, implementation is pretty quick and straightforward. The tool itself is also fairly intuitive to most, and though we have not maximised the use of all the features given where we are in our structure, I find the suite of features to be quite ample. **What do you dislike about HubSpot Service Hub?** Some features are available upon upsell, but I guess that's the trend nowadays. **What problems is HubSpot Service Hub solving and how is that benefiting you?** Having one place for our CSMs to manage and update information on their customers. ### 37. Best Help Desk Platform I've used in 15 Years **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin D. | VP of Business Development & Creative Director, Small-Business (50 or fewer emp.) **Reviewed Date:** September 04, 2025 **What do you like best about HubSpot Service Hub?** The most helpful feature is a unified inbox of all ticket sources, for all CS staff members to communicate and collaborate, along with AI assisted messaging and scheduling. **What do you dislike about HubSpot Service Hub?** Currently, we allow too many sources for tickets to be created, so it can be difficult to keep up, but that's a process issue, not a Hubspot issue **What problems is HubSpot Service Hub solving and how is that benefiting you?** Servicing customers reactive support needs quickly and in order of priority ### 38. Amazing CRM tool with dynamic automation and workflow setup **Rating:** 5.0/5.0 stars **Reviewed by:** Darshan S. | Product Support Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 30, 2025 **What do you like best about HubSpot Service Hub?** - Easy to use and understand - Simple to Implement for anyone - Great support team to answer any queries immediately - I use it every day for managing the support team and conversations - Multiple features within one page - Simple integration with JIRA and other tools in one click **What do you dislike about HubSpot Service Hub?** - Nothing to mention as it is a very dynamic tool without any bugs **What problems is HubSpot Service Hub solving and how is that benefiting you?** - Customer Support - One source of truth for all support tickets. ### 39. Excelent **Rating:** 5.0/5.0 stars **Reviewed by:** Susana C. | Customer sucess Rep, Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2025 **What do you like best about HubSpot Service Hub?** Ease of implementation, been able to have all the information in one spot **What do you dislike about HubSpot Service Hub?** The integration on some areas would be helpful if there were additional options **What problems is HubSpot Service Hub solving and how is that benefiting you?** Being able to having all the info in one spot makes my job easier and it saves a lot of time ### 40. Our customers are happy, so we're happy! **Rating:** 5.0/5.0 stars **Reviewed by:** Priscilla C. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 04, 2025 **What do you like best about HubSpot Service Hub?** How easy it is to see the dashboards and monitor the service levels. Also, being able to use the chat bot to help with some of the levels of requests that come in. **What do you dislike about HubSpot Service Hub?** I wish they would be able to pull better key words and offer MORE if/then branches. **What problems is HubSpot Service Hub solving and how is that benefiting you?** Helps with putting all serivce questions to one hub so we are able to monitor all questions. ### 41. Good job folks! **Rating:** 4.5/5.0 stars **Reviewed by:** Bartłomiej M. | Acount & Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2023 **What do you like best about HubSpot Service Hub?** the best functions are connection with external apps **What do you dislike about HubSpot Service Hub?** ooooooooh better clickup integration it will help me a lot! **What problems is HubSpot Service Hub solving and how is that benefiting you?** Prepares compilations and tests of various feednack surveys. It helped mmi test the CSAT indicator ### 42. Helpdesk Review! **Rating:** 5.0/5.0 stars **Reviewed by:** Isaias H. | Rev Ops Systems Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** September 04, 2025 **What do you like best about HubSpot Service Hub?** The customizability for our specific instance and flows. We can turn it into whatever we need it to be! **What do you dislike about HubSpot Service Hub?** The help desk workspace is fairly new and still lacking some basic features that a ticket platform should have. **What problems is HubSpot Service Hub solving and how is that benefiting you?** It allowed us to reduce some costs transitioning out of another platform and allows the non-technical support team members to have a more intuitive UI to operate in ### 43. Effective Marketing Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2025 **What do you like best about HubSpot Service Hub?** Convenient tools to keep track of multiple leads, contact attempts with dates and type of contact, and make notes about leads. **What do you dislike about HubSpot Service Hub?** Navigating between Contacts, Tasks, and Deals, instead of having these pages side by side. Some features are not available or different on mobile versus computer. **What problems is HubSpot Service Hub solving and how is that benefiting you?** Keeping up with multiple contacts and how many times and when they have been contacted. What type of communication is working for each contact, email, text or phone calls? Which emails get the most clicks and opens? ### 44. Robust and Thorough **Rating:** 4.5/5.0 stars **Reviewed by:** Liem D. | CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2025 **What do you like best about HubSpot Service Hub?** Provides a robust set of features and tools. Allows us to provide speedy service to our clients **What do you dislike about HubSpot Service Hub?** None at this time. Always new features in the works. **What problems is HubSpot Service Hub solving and how is that benefiting you?** Having everything in one place about our customers. Centralized customer success workflow in Hubspot makes managing customers more efficient ### 45. Helpful and Convient **Rating:** 5.0/5.0 stars **Reviewed by:** Robbin T. | Legal Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2025 **What do you like best about HubSpot Service Hub?** I can do everything from making notes, sending emails and stay up to date with my tasks. **What do you dislike about HubSpot Service Hub?** I wish they had keystroke shortcuts. To acces your task and emails without having to use the mouse for everything. **What problems is HubSpot Service Hub solving and how is that benefiting you?** I use the product to perform my work duties. ### 46. Hubspot among the best of CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Nadeem Arzoo A. | Technical Support Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2025 **What do you like best about HubSpot Service Hub?** exceptional support ticket creation, documentation, navigation ,creation of business deals, integration of chat bot, easy of making calls **What do you dislike about HubSpot Service Hub?** Not found any drawbacks as of now. A very balanced CRM **What problems is HubSpot Service Hub solving and how is that benefiting you?** A centralized tool for all customer support and business domains ### 47. A Product Designed for Organization **Rating:** 4.0/5.0 stars **Reviewed by:** Justine S. | Integration and Solutions Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2024 **What do you like best about HubSpot Service Hub?** What I like best about HubSpot Service Hub is the Knowledge Base to have quick and easy access to documentation for common scenarios. **What do you dislike about HubSpot Service Hub?** What is least helpful about HubSpot is having limited uses for Service Hub for internal use as we do not use HubSpot for customers. **What problems is HubSpot Service Hub solving and how is that benefiting you?** HubSpot is helping provide information to managers regarding work that has completed in the tickets. HubSpot also serves as a database of vendor information, and we are hoping to use this information in more integrations. ### 48. Hubspot can be messy, but the customizability saves it **Rating:** 4.5/5.0 stars **Reviewed by:** Allyson B. | Customer Success Team Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2025 **What do you like best about HubSpot Service Hub?** The service hub allows us to see a lot of what we need right there, all together **What do you dislike about HubSpot Service Hub?** Sometimes it can be a bit clunky and not very intuitive **What problems is HubSpot Service Hub solving and how is that benefiting you?** It allows us to keep our service conversations in our CRM, rather than having different systems. ### 49. Hubspot has helped us organize our small company and given us time back! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2022 **What do you like best about HubSpot Service Hub?** They are constantly updating and have made a lot of the features more user-friendly. Some notable improvements are in workflows and CTAs. **What do you dislike about HubSpot Service Hub?** I have found that with all of the updates, there have been more bugs and features having downtime than in the past. **What problems is HubSpot Service Hub solving and how is that benefiting you?** It is helping us organize our customers, and track deals. We now have a self-serve knowledge base for customers with built-in user analytics. ### 50. Service Hub **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** September 03, 2025 **What do you like best about HubSpot Service Hub?** Service Hub really jumped up on the list for me ever since the release of the Help Desk. It provides an all-in- one place for teams to reply to inquiries in a simplified way. Previously, the conversations inbox was confusing to manage with the messages and tickets separately. **What do you dislike about HubSpot Service Hub?** Some of the tools are in need of an upgrade. For example, the knowledge base has very limited customization and isn’t as built out as some of the other tools and hubs as others. **What problems is HubSpot Service Hub solving and how is that benefiting you?** It provides a unified space for teams and from different channels to manage all of their open tickets ## HubSpot Service Hub Discussions - [How does HubSpot Service Hub contribute to creating a more cohesive and effective customer service experience?](https://www.g2.com/discussions/how-does-hubspot-service-hub-contribute-to-creating-a-more-cohesive-and-effective-customer-service-experience) - 3 comments, 1 upvote - [What is HubSpot Service Hub used for?](https://www.g2.com/discussions/what-is-hubspot-service-hub-used-for) - 2 comments, 1 upvote - [When will Service Ticketing be available in iOS mobile?](https://www.g2.com/discussions/when-will-service-ticketing-be-available-in-ios-mobile) - 1 comment, 1 upvote - [Is there a time when they can fix the issue with emails that are cc'd to be added to the system?](https://www.g2.com/discussions/is-there-a-time-when-they-can-fix-the-issue-with-emails-that-are-cc-d-to-be-added-to-the-system) - 1 comment, 1 upvote - [Do I have access to see the intervals of tickets coming in and who are the people hubspot is assigning these tickets to?](https://www.g2.com/discussions/do-i-have-access-to-see-the-intervals-of-tickets-coming-in-and-who-are-the-people-hubspot-is-assigning-these-tickets-to) - 1 comment, 1 upvote - [View HubSpot Service Hub pricing details and edition comparison](https://www.g2.com/products/hubspot-service-hub/reviews?page=6§ion=pricing&secure%5Bexpires_at%5D=2026-07-18+05%3A12%3A06+-0500&secure%5Bsession_id%5D=39b00a41-f737-452f-8264-d44cd4de1423&secure%5Btoken%5D=147e4e9a5db021af500eeb6ec849ce1b2df288923e6917750bc66bf02d58a3d7&format=llm_user) ## HubSpot Service Hub Integrations - [8x8](https://www.g2.com/products/8x8-2025-10-08/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) - [Aloware](https://www.g2.com/products/aloware/reviews) - 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Customer Monitoring - Customer Profiles - Playbooks - Customer Segments - Product Engagement - Surveys **Productivity Tools** - Notes - Internal Discussion - Assignments and Tasks - Workflows - Templates - Integrations - Tagging System **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Document Processing - Feedback Collection **Predictions** - Churn Risk - Upsell Opportunities - Custom Triggers - Machine Learning **Survey Management** - Brand Design Consistency - Survey Deployment - Feedback Collection - Device Responsiveness **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Analytics** - Trends - Performance Tracking - Email Tracking **Platform** - Conversation Editor - Integration - Human-In-The-Loop **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Generative AI** - AI Text Generation - AI Text Summarization **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Platform** - Reporting & Dashboards - API & Integrations - Data Import & Export Tools - Workflow Capability - Notifications - Customization - Scalability - Data Security - Performance & Reliability - User, Role, and Access Management **Process Management** - Feedback Aggregation - Trigger Alerts - Real-Time Analysis - Real-Time Action **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Shared Inbox** - Autonomous Task Execution - Decision Making **System Management** - Security - System Monitoring **Generative AI** - AI Text Generation - AI Text Summarization **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Agentic AI - Customer Success** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving ## Top HubSpot Service Hub Alternatives - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 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