--- title: HubSpot Service Hub Reviews meta_title: 'HubSpot Service Hub Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 3017 reviews by the users' company size, role or industry to find out how HubSpot Service Hub works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 3017 scale: '5' date_modified: '2026-09-28' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # HubSpot Service Hub Reviews **Vendor:** HubSpot **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.4/5.0 **Total Reviews:** 3,017 **AI Verified:** At least 10 G2 reviewers have confirmed using this product's AI features and functionality. ## About HubSpot Service Hub Service Hub delivers AI-powered customer service at scale by unifying customer insights, providing omnichannel support tools, and enabling efficient self-service options within a single platform. Core Value Proposition: Service Hub addresses three critical customer service challenges: scaling support teams without proportional headcount increases, maintaining service quality across multiple communication channels, and leveraging customer data to drive retention and growth. The platform connects customer service data with information from sales and marketing, providing support representatives with complete customer context. Key Capabilities: Omnichannel Help Desk: Service Hub consolidates support requests from multiple communication channels into a single interface. Teams manage all customer communications without switching between tools, ensuring consistent response quality across channels. AI-Powered Efficiency: The platform includes AI features that automate ticket routing, suggest relevant knowledge base articles, and identify patterns in customer issues to improve resolution speed and support team productivity. Self-Service Tools: Service Hub provides knowledge base creation, chatbot functionality, and customer portal capabilities enabling customers to find answers independently. This reduces ticket volume and support team workload while improving customer satisfaction. Data-Driven Retention: The platform offers customer health scoring, efficiency reporting, and trend analysis that help service leaders identify at-risk accounts, optimize team performance, and connect support activities to business growth metrics. Service Hub vs. Alternatives: Unlike standalone ticketing systems operating in isolation, Service Hub shares customer data with sales and marketing platforms, enabling support teams to see complete customer journey context. Representatives can access purchase history, marketing interactions, and sales conversations without needing to request information from other departments. Service Hub eliminates the need to purchase and integrate separate tools for live chat, knowledge base management, customer feedback collection, and service analytics by providing these capabilities within the unified HubSpot platform. Who Should Use Service Hub: Service Hub serves customer experience leaders seeking to scale support efficiently, support teams needing complete customer context for quality service delivery, and organizations wanting to connect service metrics to retention and growth outcomes. The platform enables CX leaders to focus on efficient reps empowered by AI. Outcome: Service Hub helps teams deliver delightful support at scale with unified customer insights, create efficient reps empowered by AI, and scale their company, not complexity. ## HubSpot Service Hub Pros & Cons Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews. **What users like:** - Users commend the **ease of use** of HubSpot Service Hub, streamlining communication and enhancing decision-making effortlessly. (443 reviews) - Users love the **seamless integration of features** in HubSpot Service Hub, enhancing communication and accessibility of insights. (287 reviews) - Users highly value the **responsive customer support** of HubSpot Service Hub, ensuring quick assistance for any inquiries. (212 reviews) - Users appreciate the **convenient ticketing system** of HubSpot Service Hub, efficiently managing all customer interactions in one place. (205 reviews) - Users appreciate the **user-friendly ticketing management** of HubSpot Service Hub, enhancing efficiency and customer satisfaction. (195 reviews) - Users appreciate the **efficiency** of HubSpot Service Hub, streamlining tasks and enhancing productivity effectively. (193 reviews) - Integrations (181 reviews) - Users value the **responsive customer support** of HubSpot Service Hub, enhancing their experience and efficiency. (173 reviews) - Automation (170 reviews) - Easy Integrations (139 reviews) **What users dislike:** - Users find **missing features** in HubSpot Service Hub, especially in customization and advanced functionalities requiring higher plans. (169 reviews) - Users find **limited customization** in contacts and reporting features, hindering their ability to effectively manage multiple properties. (125 reviews) - Users feel the **limited features** of HubSpot Service Hub hinder customization and efficiency in their workflows. (123 reviews) - Users face **limited email processing options** and struggle with ticket management inefficiencies in HubSpot Service Hub. (123 reviews) - Users experience **ticketing issues** due to limited merging features and slower response times compared to other helpdesk solutions. (118 reviews) - Users report a **lack of features** in HubSpot Service Hub, hindering usability and cross-team collaboration. (112 reviews) - Users struggle with the **ticketing system issues** in HubSpot Service Hub, affecting efficiency and notification management. (95 reviews) - Limitations (88 reviews) - Users find the **learning curve steep** , as navigating HubSpot's features can be challenging without prior knowledge. (87 reviews) - Expensive (69 reviews) ## HubSpot Service Hub Reviews ### 1. Easy to Use and Great for Onboarding New Colleagues **Rating:** 4.5/5.0 stars **Reviewed by:** Shamoni D. | Customer Success Manager, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** March 03, 2026 **What do you like best about HubSpot Service Hub?** Its easy to use and onboard new colleagues **What do you dislike about HubSpot Service Hub?** There are automations which are behind a paywall which I believe can be improved **What problems is HubSpot Service Hub solving and how is that benefiting you?** Ticket management and being able to track the whole journey of our clienta ### 2. Streamlined Support & CRM Integration in One Powerful Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Ravish K. | QA manager, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** July 07, 2025 **What do you like best about HubSpot Service Hub?** HubSpot Service Hub seamlessly connects customer support with CRM, giving us a unified view of the customer journey. The ticketing system, automation workflows, and knowledge base tools help us respond quickly and efficiently. The interface is intuitive, and the integration with HubSpot CRM makes tracking and resolving customer issues smoother than ever. **What do you dislike about HubSpot Service Hub?** While the platform is powerful, some customization options for ticket workflows and reporting are a bit limited unless you're on higher-tier plans. The dashboard visuals could also use more flexibility for tailored reporting. Additionally, initial setup can feel a bit complex if you’re integrating multiple pipelines or using it across large teams. **What problems is HubSpot Service Hub solving and how is that benefiting you?** HubSpot Service Hub helps us centralize and streamline customer support by combining ticketing, live chat, knowledge base, and customer feedback tools in one place. This has significantly reduced our response times and improved team collaboration. We're now able to track issues from first contact to resolution, improving accountability and customer satisfaction. The ability to tie support activities directly into our CRM has helped us personalize service and identify at-risk accounts proactively, boosting retention and success metrics. ### 3. Highly Useful for Managing Service Requests and Team Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Chetna S. | Marketing Automation Specialist, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** May 13, 2026 **What do you like best about HubSpot Service Hub?** Highly useful for managing service requests in one place, assigning user cases and communicating internally. **What do you dislike about HubSpot Service Hub?** Haven’t found anything that the team dislikes just yet. Sometimes the system is slow. **What problems is HubSpot Service Hub solving and how is that benefiting you?** Resolving user queries and cases ### 4. Great deal review and notes, but the 3-approver limit and AI prompts disrupt work **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** March 07, 2026 **What do you like best about HubSpot Service Hub?** An organized way to review Deals and collaborate with sales. The notes feature with associations is particularly helpful. **What do you dislike about HubSpot Service Hub?** The 3 approver limit is a huge pain and makes our team waste time. The incessant prompts to use their AI. Especially when drafting messages it's disruptive and annoying. **What problems is HubSpot Service Hub solving and how is that benefiting you?** It solves our approval workflow for deals which includes contract review and quoting. The integrations are working quite well. ### 5. It helps organize the workload more efficiently, resulting in time savings **Rating:** 5.0/5.0 stars **Reviewed by:** paola f. | Product Specialist, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 08, 2025 **What do you like best about HubSpot Service Hub?** What I like most about HubSpot Service Hub is how it keeps everything in one place. It’s easy to track and manage customer requests, and the automation tools save a lot of time. It also makes it simple for the team to work together and keep things running smoothly for our clients. **What do you dislike about HubSpot Service Hub?** What I find a bit challenging about HubSpot Service Hub is that some customization options are limited. It works great overall, but having more flexibility to adjust workflows and reports would make it even better. **What problems is HubSpot Service Hub solving and how is that benefiting you?** HubSpot Service Hub helps us keep all customer interactions in one place, so nothing falls through the cracks. It makes it easier to track requests, respond faster, and stay organized. This has improved our team’s efficiency and given our clients a better overall experience ### 6. HubSpot connects the information and makes it easy to navigate **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** October 24, 2022 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about HubSpot Service Hub?** I think this has remained the same more or less. I do like that changes are now automatically changed,. **What do you dislike about HubSpot Service Hub?** The email chains have become more complicated to read. It sometimes takes me a while to find the latest reply. **What problems is HubSpot Service Hub solving and how is that benefiting you?** We are managing the support tickets with HubSpot. It helps us to work fast since everything is one tool and we don't need to navigate between different softwares. ### 7. Easier Than Salesforce and Simple to Use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** April 11, 2026 **What do you like best about HubSpot Service Hub?** Easier than salesforce, that's for sure! **What do you dislike about HubSpot Service Hub?** I don't love that I can't pin an attachment and that all attachments aren't on the company record from deals and tickets. I wish there was a better contract area too that wasn't so painful to use. **What problems is HubSpot Service Hub solving and how is that benefiting you?** keeping up with renewals ### 8. Easy, Straightforward UX That Connects Everything Across the Company **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** April 14, 2026 **What do you like best about HubSpot Service Hub?** I find the UX easy and straight forward. I love that you can activate all the Hubs and have everything connected across the company **What do you dislike about HubSpot Service Hub?** I wish reports were a little more intuitive to build **What problems is HubSpot Service Hub solving and how is that benefiting you?** Customer facing communication and engagement - surveys, FAQ, Help Desk, ect ### 9. Very useful but still missing some points **Rating:** 5.0/5.0 stars **Reviewed by:** Harut M. | Network operations supervisor, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** January 20, 2026 **What do you like best about HubSpot Service Hub?** the opportunity to create several workflows and automation to do the daily work more easily, also they have a bunch of integrations **What do you dislike about HubSpot Service Hub?** For some paid features, they are charging per account, and some of the features per paid user, which isn't really good **What problems is HubSpot Service Hub solving and how is that benefiting you?** assisting our customers with different methods ### 10. Tracks Calls and Contacts Effortlessly **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through Google One Tap using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 04, 2026 **What do you like best about HubSpot Service Hub?** It tracks everything from calls and contacts **What do you dislike about HubSpot Service Hub?** nothing that i dislike about it. It works well **What problems is HubSpot Service Hub solving and how is that benefiting you?** It helps with tracking tickets coming in and easy to manage ### 11. Clean Layout and Well-Organized Tickets Make Management Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Veterinary | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** June 24, 2026 **What do you like best about HubSpot Service Hub?** I like the formatting and platform layout **What do you dislike about HubSpot Service Hub?** Nothing so far, I like the way the tickets are organized and the ability to add comments as well as close them out once they are finished. **What problems is HubSpot Service Hub solving and how is that benefiting you?** It is solving the efficiency and organizational process of referrals for the clinic. ### 12. Clean, Organized, and Effortless Support Management **Rating:** 4.5/5.0 stars **Reviewed by:** Sagar K. | Risk Analyst, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** December 17, 2025 **What do you like best about HubSpot Service Hub?** Everything is clean and well-organized. Tickets, customer data, and conversations stay in one place, which makes support easy to manage. **What do you dislike about HubSpot Service Hub?** Advanced features can get expensive, and some setup is needed to fully customize workflows. **What problems is HubSpot Service Hub solving and how is that benefiting you?** solving and how is that benefiting you? It helps me track and resolve customer issues efficiently while keeping full context of past interactions. This improves response time and overall customer experience. ### 13. Good Experience, Some lacking Data **Rating:** 4.0/5.0 stars **Reviewed by:** Taylor B. | Support Team Lead, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 30, 2025 **What do you like best about HubSpot Service Hub?** I love that Hubspot is pretty simple and straightforward if you want it to be but there is also a way to build out really impressive and complicated automation. **What do you dislike about HubSpot Service Hub?** Sometime's there's not enough data points. I would love to be able to filter for specific times in certain reports other than the preset ones. You can do " custom" most of the time, but there are instances when filtering when custom isn't an option. I also find it frustrating that sometimes there is an error in hubspot when sending an email and the error is not clear. It just tells you to try again. We've seen that you can't email a customer with special characters in their contact name and we had to figure that out ourselves. **What problems is HubSpot Service Hub solving and how is that benefiting you?** Nice Data on reports. Very clear UI. ### 14. Customer Support Specialist Review of Hubspot and features **Rating:** 3.0/5.0 stars **Reviewed by:** Josh H. | Support Specialist 1, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 30, 2025 **What do you like best about HubSpot Service Hub?** I like best the ability to manage conversations from the Help Desk view and be able to sort and organize conversations based on the topic/area of concern. It makes it easy to view and keep track of conversations to then help clients. **What do you dislike about HubSpot Service Hub?** It can be laggy at times and there are times where there are partial UI changes that impede some functionality of Hubspot. i.e. when using the insert dropdown there was a time where the UI was "broken" as changes were being applied that made adding knowledge base articles tedious. **What problems is HubSpot Service Hub solving and how is that benefiting you?** Customers coming in with questions, concerns, need of assistance, etc. We use hubspot to manage and communicate directly with customers and with Hubspot makes it easy to do so without clutter, needing to track down people/old conversations and be efficient with communications. **Official Response from Jordan Montgomery:** > Thank you for your feedback, Josh. We are sorry the UI does not meet expectations. If you are open to it, please reach out to customer-reviews@hubspot.com so we can better understand what's wrong and work to make it right. ### 15. Pretty good **Rating:** 4.0/5.0 stars **Reviewed by:** Jesus S. | accounting represemtative, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 28, 2024 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about HubSpot Service Hub?** very intuitive, easy to work with, nice display **What do you dislike about HubSpot Service Hub?** faster way to see tickets on the my tickets tab **What problems is HubSpot Service Hub solving and how is that benefiting you?** it is connected to out email and other softwares ### 16. Is HubSpot Worth It or just like others? **Rating:** 4.5/5.0 stars **Reviewed by:** Muhammad Hayyan M. | Development Support Engineer, Computer Software, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** July 01, 2025 **What do you like best about HubSpot Service Hub?** I like the simple user interface of HubSpot—no fuss. or extra detailing, easy to use. The downtimes are usually next to never, so overall it's an amazing software to use. The customer support is next level, literally. coming to our aid anytime we face an issue. I use hubspot integrations as well and implementing it through Zapier is very simple, and the error frequency is much less than with other software. The working under load is nice as well, as we use it for tickets, so the frequency of use is very high. **What do you dislike about HubSpot Service Hub?** What I dislike is, unless you open a ticket in a new tab, you can't reply with your signature or add notes. I prefer single-tab functionality. **What problems is HubSpot Service Hub solving and how is that benefiting you?** First of all, the division of tickets according to their category, e.g., tech support, implementation support, delivered to relevant inbox. Rather than busting into one inbox. ### 17. Great and intuitive tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **G2 Icon:** Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise. **Reviewed Date:** June 21, 2024 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about HubSpot Service Hub?** The snippets help us save a great deal of time. Also, having the possibility of centralizing all of the interactions in one place allows us to have the traceability that is needed in case of disputes or just to know how to implement our customer loyalty plans. The AI bot is a game changer, as a company that is scaling up, it helps us improve cost optimization as support agents can focus on more complex tasks and create automation flows to improve operations. **What do you dislike about HubSpot Service Hub?** It would be nice to have the possibility to change the color of a conversation in the Inbox to associate it with an agent. Also, it would be great to have the flexibility of using our custom datasets as a data source. **What problems is HubSpot Service Hub solving and how is that benefiting you?** It helps me save time by having the chat flow gather all the information needed to solve issues as quickly as possible. In terms of scalability, it is also great because while a user is interacting with the bot, it gives customer service representatives time to have real-time conversations with other users who have more complex issues that need human intervention. ### 18. Easy Website Integration and Live Chat Automation **Rating:** 4.5/5.0 stars **Reviewed by:** VIVEK P. | Performance Marketing Specialist, Information Technology and Services, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** November 18, 2025 **What do you like best about HubSpot Service Hub?** There is one benefit i saw, i can install the code to the website where it could be automate, or any one can chat live. **What do you dislike about HubSpot Service Hub?** There is one issue that, hubspot is too much expensive rest all it fine. **What problems is HubSpot Service Hub solving and how is that benefiting you?** In starting we integrated the chatbots to our website where, we were getting lot of issues to connect with the client, here is the plus point, if query is not resolved for customer they can connect live. ### 19. Hubspot as our CRM and Ticketing system all in one **Rating:** 4.5/5.0 stars **Reviewed by:** Andy S. | Enterprise Support Manager, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 31, 2025 **What do you like best about HubSpot Service Hub?** It's a comprehensive service, easy to use. **What do you dislike about HubSpot Service Hub?** There were some limitations with the customer portal, while we understand there's a product roadmap, and scoping, planning, and developing takes time, it was complex to get our voice heard in terms of the limitations to our clients based on their previous experience with other ticketing systems. The client portal did not allow to download ticket history, and when it finally came up, some fields (like JIRA ticket #, or even Hubspot ticket #) were not available. We consider ourselves a relatively big account, also serving SaaS, we would've liked that our struggles would've been heard from an early stage, a lot of valuable time was wasted. **What problems is HubSpot Service Hub solving and how is that benefiting you?** They're addressing limitations at their customer portal level. It took time, but they're getting to it. ### 20. Complex and integrative system **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** January 19, 2023 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about HubSpot Service Hub?** Able to view texting system in the clients profile. **What do you dislike about HubSpot Service Hub?** Helpdesk was atrocious to use. The AI bot was pretty bad too and kept giving inconsistent or incorrect answers. **What problems is HubSpot Service Hub solving and how is that benefiting you?** Differentiating between partner or client, and for clients, able to indicate appointment type, and pets. It's able to pull a lot of information from our platform and integrate it into one spot. ### 21. Enhancing Operational Efficiency with Ease and Seamlessness **Rating:** 5.0/5.0 stars **Reviewed by:** Baishnabi J. | Developer Support Specialist, Information Technology and Services, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google One Tap using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** February 18, 2024 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about HubSpot Service Hub?** HubSpot has become my go-to platform for seamlessly connecting with our talents through both email and chat functionalities. What truly stands out for me is the effortless accessibility to survey responses; with just one click, I can view comprehensive insights, making decision-making a breeze. We receive tickets from multiple channels now. The customer support is easily accessible. **What do you dislike about HubSpot Service Hub?** It is quite hard to navigate through the platform due to tons of features in the start. This is a minor disliking when our company switched from other platform. **What problems is HubSpot Service Hub solving and how is that benefiting you?** My company uses HubSpot to handle marketing, sales, and customer service all in one place. It makes things easier by putting everything together, our teams work better together and see the big picture of how customers interact with the company. ### 22. Lots of products- but this is tops. **Rating:** 4.0/5.0 stars **Reviewed by:** Blake H. | Director of Innovation & Process Improvment , Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Reviewed Date:** September 03, 2025 **What do you like best about HubSpot Service Hub?** Our team has fully embraced HubSpot, and while we use several hubs, the Service Hub has been a game-changer in particular. The shared inbox has dramatically improved efficiency across multiple team members — no more lost or duplicate responses, and everyone has visibility into what’s happening in real time. The integration of live chat, email, and ticketing makes it easy for us to stay on top of client requests and internal communications alike. We can quickly assign conversations, track resolution times, and ensure follow-ups don’t fall through the cracks. This visibility across the team allows us to act faster, smarter, and with greater accountability. Beyond Service Hub, we also use the other hubs, and the fact that they work seamlessly together makes our work even more efficient. Marketing, Sales, and Service all align in one place, giving us a true end-to-end view of the client journey. What I like most: The efficiency of the inbox and chat features for team collaboration. Everyone stays aligned, and clients get timely, accurate responses. What could be improved: Reporting is powerful but sometimes takes some fine-tuning to get exactly what you want. Overall: HubSpot helps us deliver a better experience to our clients and work more effectively as a team. It’s become a daily part of how we operate, and I couldn’t imagine managing service without it. **What do you dislike about HubSpot Service Hub?** Pricing can be cumbersome which is an overall cost concern. **What problems is HubSpot Service Hub solving and how is that benefiting you?** The integration of live chat, email, and ticketing makes it easy for us to stay on top of client requests and internal communications alike. We can quickly assign conversations, track resolution times, and ensure follow-ups don’t fall through the cracks. This visibility across the team allows us to act faster, smarter, and with greater accountability. ### 23. Easy-to-Use Form Builder with Flexible Customization **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Mining & Metals | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** April 02, 2026 **What do you like best about HubSpot Service Hub?** Easy of use. Very easy to create forms, change fields, customize fields. **What do you dislike about HubSpot Service Hub?** Pricing can be expenses. Depending on user levels, number of seats etc. **What problems is HubSpot Service Hub solving and how is that benefiting you?** All of service tickets, etc are in one central location for easy access to all employees in our service department. ### 24. Great **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 19, 2023 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about HubSpot Service Hub?** I love the new layouts. It is super clean and manageable. **What do you dislike about HubSpot Service Hub?** HubSpot still needs to improve their ticketing reviews. We would love to be able to ask clients for reviews on support but HubSpot lacks the function to make the review request random. **What problems is HubSpot Service Hub solving and how is that benefiting you?** It allows for quick and easy ticketing, and it makes replying to our clients easier. ### 25. Quality CRM offering a variety of unique tools. **Rating:** 4.0/5.0 stars **Reviewed by:** Matthew W. | Senior Account Manager, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 30, 2025 **What do you like best about HubSpot Service Hub?** I like most that the reporting feature ties directly into the compatibility that the CRM has with our email and phone providers. It allows me to look at graphs and charts and see how I'm stacking up against the rest of my team. **What do you dislike about HubSpot Service Hub?** Hubspot isn't a perfect platform, and the search function when looking for specific email threads needs some work. I've struggled when looking for specific email conversations to search through Hubspot as the search feature doesn't help to accurately narrow down my search. **What problems is HubSpot Service Hub solving and how is that benefiting you?** Hubspot really helps keep our book's of business organized. The customization features that can be toggled on are great for helping to get all the important details into a client's account. Overall, we've been more efficient since implementing Hubspot into our processes. ### 26. HubSpot Service Hub is the perfect integration with marketing and sales **Rating:** 5.0/5.0 stars **Reviewed by:** Gianluca A. | Sales developer, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** July 15, 2021 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about HubSpot Service Hub?** Hubspot is constantly upgrading customer services fatures and now AI is adding lot of value to all the suite **What do you dislike about HubSpot Service Hub?** market is improving so quickly, Hubspot is one of the few companies that are following the main wave so they will improve everything, every month **What problems is HubSpot Service Hub solving and how is that benefiting you?** we are helping customer to have every ticket in one place ### 27. Easy to use and a great price are not usually two things you find together. **Rating:** 5.0/5.0 stars **Reviewed by:** Les M. | President Mid West Division, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 27, 2021 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about HubSpot Service Hub?** The integration continues to be seamless. It's impossible to tell where the CRM ends and the Service Hub starts. **What do you dislike about HubSpot Service Hub?** Tickets can now be created, edited and viewed in the app. **Recommendations to others considering HubSpot Service Hub:** Once you have your CRM and service hub set up, get the plugin for your email. Then you add tickets right from your inbox. Also connect your google calendar to hubspot so you can see open tasks on your calendar. **What problems is HubSpot Service Hub solving and how is that benefiting you?** I was losing track of open customer issues. I now have a dashboard that shows me open tickets, and now I can't lose visibility of open problems. I'm can also check for issues seen across multiple customers. ### 28. Everything in one place **Rating:** 5.0/5.0 stars **Reviewed by:** Kat F. | Director of Customer Success, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google One Tap using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** October 06, 2025 **What do you like best about HubSpot Service Hub?** I really appreciate how Hubspot allows all our teams to collaborate effortlessly with our clients. It makes the whole process so simple. **What do you dislike about HubSpot Service Hub?** So far, I haven't encountered any downsides. As someone new to building client lists, I have found it a bit challenging, but I believe I can learn how to manage it with the help of Hubspot's academy. **What problems is HubSpot Service Hub solving and how is that benefiting you?** I use this for managing multiple clients, keeping up with follow-ups, and tracking overall success. It helps me stay organized and ensures I don't miss important updates. ### 29. A lot of Functionality...a lot to learn **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** October 31, 2023 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about HubSpot Service Hub?** I can see full client history throughout our entitites **What do you dislike about HubSpot Service Hub?** We are still receiving our sales emails that go out from HS in our AP Service Pipeline SPAM instead of in our unassigned. **What problems is HubSpot Service Hub solving and how is that benefiting you?** Any issue we may have had, they have either been able to fix or educate us on why it is happening. ### 30. HubSpot exprince shearing **Rating:** 5.0/5.0 stars **Reviewed by:** Gautam K. | Technical Support Engineer, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google One Tap using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 13, 2025 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about HubSpot Service Hub?** I have been using the HubSpot service for some time now, and I am truly impressed with its capabilities. What I like best is how it streamlines our customer service processes and provides valuable The real-time data feature is also super helpful in tracking our performance and making data-driven decisions. Overall, the HubSpot service has been fantastic. **What do you dislike about HubSpot Service Hub?** One thing I dislike is a limited customisation option for certain features, which can make it hard to tailor the platform to our specific needs. **What problems is HubSpot Service Hub solving and how is that benefiting you?** Ticket management for customer inquiries, resolving issues and tracking support requests, easy to track ticket of customer issues, automating routine tasks and ticket assignment to reduce response time. ### 31. My experience at Hubspot **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **AI Translated:** This review has been translated from Spanish; Castilian using AI. **Reviewed Date:** December 15, 2023 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about HubSpot Service Hub?** The platform's interface is very user-friendly and the wide variety of content you can access **What do you dislike about HubSpot Service Hub?** Currently, everything seems correct to me. I would like you to give more details when a service is failing. **What problems is HubSpot Service Hub solving and how is that benefiting you?** Problems with company support are resolved with live chat ### 32. Hubspot platform has fundamentally improved my productivity deal visibility and sales performance **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 12, 2025 **What do you like best about HubSpot Service Hub?** The biggest game-changer for me has been having everything centralized. Before HubSpot, I was juggling separate tools for email tracking, meeting scheduling, proposal creation, and pipeline management. Now, I can manage my entire sales process from one platform. When I'm working a deal, I can see the complete customer journey - from their first website visit to every email interaction, meeting note, and proposal sent. This 360-degree view has made me significantly more effective in sales conversations. I can reference specific content they've downloaded, mention blog posts they've read, and tailor my approach based on their actual engagement history. **What do you dislike about HubSpot Service Hub?** The free and Starter plans are quite limited in terms of customization and reporting. You can't create custom reports, the automation options are basic, and you're missing key features like A/B testing for emails. This means you often need to upgrade sooner than expected to get real value from the platform. The email template selection in lower tiers is also disappointing. While you can create custom templates, the pre-built options are limited and often look generic. **What problems is HubSpot Service Hub solving and how is that benefiting you?** The biggest game-changer for me has been having everything centralized. Before HubSpot, I was juggling separate tools for email tracking, meeting scheduling, proposal creation, and pipeline management. Now, I can manage my entire sales process from one platform. When I'm working a deal, I can see the complete customer journey - from their first website visit to every email interaction, meeting note, and proposal sent. This 360-degree view has made me significantly more effective in sales conversations. I can reference specific content they've downloaded, mention blog posts they've read, and tailor my approach based on their actual engagement history. The contact and company records are incredibly detailed. I can see when prospects visit our pricing page, how long they spend on our product features, and which team members are engaging with our content. This intelligence has helped me time my outreach perfectly and approach conversations with relevant context that prospects actually appreciate. ### 33. Centralized Client Management Made Easy **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** December 24, 2025 **What do you like best about HubSpot Service Hub?** It helps in keeping the information about all the clients and prospects under a single hood and helps in keeping the email records for the same as well. **What do you dislike about HubSpot Service Hub?** The user interface is not that customer friendly. If a person is using it first time definitely he’ll find it difficult to work with. **What problems is HubSpot Service Hub solving and how is that benefiting you?** It helps in keeping the the data consolidated in a single place and it also provides a dashboard view of the same. So it’s easy to read when more prospects comes in. ### 34. Switching from our old CRM to Hubspot has proven to be a great choice; our users are satisfied **Rating:** 4.5/5.0 stars **Reviewed by:** Jana L. | Customer Care Agent / Hubspot Keyuser, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google One Tap using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** May 27, 2025 **What do you like best about HubSpot Service Hub?** I hold a dual role at HubSpot as both a key user and a customer care agent. This unique position enables me to respond swiftly to any issues that may arise in customer care team. Additionally, I have the opportunity to explore new features, implement them, and tailor them to meet our specific needs. I appreciate how quickly you roll out updates, and I'm excited to be involved in beta projects where I can test new features firsthand. You’re continuously working on exciting new features and improvements that not only make our experience smoother but also introduce creative solutions designed just for us. Our team is can provide quick responses to customers inquiries, ensuring that customers concerns are addressed promptly and effectively. At the start of this year, we made the strategic decision to transition our support teams to a helpdesk system. This has proven to be a highly beneficial move! We are in the process of developing our knowledge base and harnessing the power of AI for enhanced collaboration. This has saved us a significant amount of time. Our international teams work in seven or more different languages, which can pose challenges. When I need to take over a ticket from a colleague whose language I don't speak, I find it very helpful to switch from deepl.com translations to Copilot for text translation. It's truly a fantastic feature. Additionally, I appreciate the ticket summary function, especially for lengthy tickets. It proves invaluable when I need to step in for a colleague, whether due to their holiday or to provide support. This functionality greatly aids my efficiency. The quality of our reply recommendations is directly linked to the strength of our knowledge base, which is continually improving each day. This is also a lovely feature. **What do you dislike about HubSpot Service Hub?** Hm, I have to think about it. I can not say I dislike something. I have just few ideas. Well, I eagerly waiting for Product Update regarding assign email pro team. Customer Portal - need record ID for customers. Our tickets, which are created through forms have the same ticket name. I know, I can just ask users to change ticket name. But honestly, this will be oft forgotten.. Helpdesk - Insert - Templates I would love to get here the view with orders as it is over CRM -> Tickets. This would help us a lot. Helpdesk - my views I would love to get an overview of all views and to be able to modify access. As it is in CRM -> Tickets. I can select the team/private/everybody just at the beginning of creating the view. But this is disadvantage, in case I would like to change it later on. E.g. our Key account team sometimes does need help from other teams. I have to create this view now for all users, otherwise they would not see their tickets. I am aware of it, that they can create the view or filter the settings on the top, but .. well, have a view to manage the access will be easier for me. Somehow the summary and teams overview does not work so, as I need it. I will need to review this feature. Drafts - I do not know exactly, how to get rid of drafts. I tried to remove everything from conversation, but this not helped.. this is a secret for me now. Email and ticket connection It happens, that customers are resending our email to colleagues and the colleague answer us. It means, that Hubspot awaiting answer from email 1, but receives answer from email 2. This not work properly with change ticket status even if the subject of the email stays the same. Other case: We receive email from customer with subject : RE + Email subject or subject: FW: + Email subject. This will be in a lot of case acknowledge as a new email and not as an answer to our previous sent email. **What problems is HubSpot Service Hub solving and how is that benefiting you?** definitely saving time, enabling quicker responses to our clients, providing more team members with access to view company-level actions by customers, which allows our sales representatives to independently monitor the client’s engagement and needs. ### 35. Effortless to Use with Constant Feature Updates **Rating:** 4.5/5.0 stars **Reviewed by:** Nestor G. | Customer Success, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google One Tap using a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** January 06, 2026 **What do you like best about HubSpot Service Hub?** It's very easy to use, I like how it's contantly updated to have more features. **What do you dislike about HubSpot Service Hub?** It can sometimes cause lag between messages. **What problems is HubSpot Service Hub solving and how is that benefiting you?** It helps me keep track of my pending tasks when I'm working with multiple clients at once. ### 36. Why I like hub spot service hub **Rating:** 5.0/5.0 stars **Reviewed by:** Tarandeep Singh B. | Senior Inside Sales Manager, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** November 19, 2024 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about HubSpot Service Hub?** The very New thing hub spot service hub started introduces powerful new AI-driven features like AI agents for 24/7 support, AI-generated summaries and next steps for customer calls, and a Customer Success Workspace with features to manage customer health and retention. **What do you dislike about HubSpot Service Hub?** For now I did not find any fault on that except the slow response or works little slow that is all the rest everything os ok top notch **What problems is HubSpot Service Hub solving and how is that benefiting you?** Hubspot service hub is solving the problem of customer service and easy to work with any service-based things which is hubspot service hub so it's helps us to do live chat with the customers ### 37. better than what we had, but not the best for what we need **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 08, 2025 **What do you like best about HubSpot Service Hub?** automatic population of contact info for some things, separate folder for calls the team answers, searching for a contact is fast **What do you dislike about HubSpot Service Hub?** the word processing options for emails are limited and time consuming, as is closing tickets. HS doesnt work with our current phone system, so entering info on calls is all done by hand. **What problems is HubSpot Service Hub solving and how is that benefiting you?** our department is contacted directly through emails and phone calls by consumers with product use questions. Quite often this involves a back-and-forth correspondence that can occur over multiple days or even weeks. New emails come into a shared box for our team and the person on email duty that day can access them to answer, even as reply emails go both into our shared inbox and to the person who corresponded with the customer initially. This is helpful when one of us is away from work as we can easily cover for one another. We spend a lot of time on emails, and it would be nice if the options for formatting text in an email were closer to what outlook offers in terms of function and options. It takes longer to write an email now, but it is often directly linked to a contact which is nice. At the moment, phone calls come into a shared box as 'voicemails' that are not integrated into HS since our rural phone system is too antiquated. This is an irritant, but nothing HS can help with. **Official Response from Jordan Montgomery:** > Thank you for your detailed feedback. We understand how frustrating it can be when workflows feel more manual and time consuming than they should be. If you are open to sharing more about your experience, please reach out at customer-reviews@hubspot.com. ### 38. Hubspot is awesome **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** December 15, 2023 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about HubSpot Service Hub?** Simplicity, this service helps me get my work done. **What do you dislike about HubSpot Service Hub?** Sometimes there a problems with the automation. **What problems is HubSpot Service Hub solving and how is that benefiting you?** Hubspot helps me answer my clients questions. ### 39. User friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Sarbjit S. | Technical Support Engineer, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 31, 2025 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about HubSpot Service Hub?** The best thing is calling service. This is very helpful when we do the troubleshooting any issue encounter by our customer on call. HS provides all conversation details in the description that is really very helpful for future reference for the case history. **What do you dislike about HubSpot Service Hub?** Till now not encounter any issue with HS. **What problems is HubSpot Service Hub solving and how is that benefiting you?** The ticket create process is so easy now. As our chatbot is integrated with it and the most of the details of customers are automatically fetched when we create the support ticket. I am very happy as it helps me to generate the support ticket quickly. The call chat history with full description is awesome feature. ### 40. Hubspot's Complex but effective side **Rating:** 3.0/5.0 stars **Reviewed by:** Huzefa n. | Developer Support Engineer, Consumer Services, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** June 30, 2025 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about HubSpot Service Hub?** The ticket management is really easy; we can manage pipelines and assign representatives using a search bar, which I like. I also like the search feature for tickets, but it still needs some updates as sometimes it doesn't give any results. **What do you dislike about HubSpot Service Hub?** This is quite a convenient feature from HubSpot, but for new users, it's a bit more complex. Every time a new employee joins my team, they require a full guide and walkthrough for days, so they can have a know-how on how to use Service Hub. I recommend that they give free training sessions for their users. **What problems is HubSpot Service Hub solving and how is that benefiting you?** It's solving a shared inbox for us and giving easy use of a ticketing management system. **Official Response from Jennifer Leventin:** > Hi Huzefa, Thank you for taking the time to share your feedback. We are glad to hear you find the ticket management function convenient, and we understand how challenging it can be for new users to get up to speed with Service Hub. Your suggestion about offering free training sessions is a thoughtful one, and we appreciate you taking the time to share it. If you are open to sharing more, please reach out at customer-reviews@hubspot.com. Your input helps us improve the experience for all users. ### 41. User-Friendly and Clear, Would Love WhatsApp Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Bruna L. | Customer Success, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** October 29, 2025 **What do you like best about HubSpot Service Hub?** HS is userfriendly, the AI helps a lot. Everything is clear and objetive and easy to use. **What do you dislike about HubSpot Service Hub?** It is not that I deslike but it would be really ncie if company could have whatsapp associate. It would help. **What problems is HubSpot Service Hub solving and how is that benefiting you?** HS organized the whole customer journey. Now it is possible to have the complete history of the students, add grades, screenshots, and have a full record of conversations within the system. ### 42. Really helpful for support teams **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** July 31, 2025 **What do you like best about HubSpot Service Hub?** I like that its pretty simple to use and not to much confusing like other stuff out there. all the things you need like tickets, chats and emails are in one place which saves time for me and my team, if someone need help. the design is clean and i find it easy to train new peeps on it too, works ok with other hubspot tools so its kind of handy. **What do you dislike about HubSpot Service Hub?** knowledge base is super basic and its hard to custom. sometimes it slow and the loading takes time which is annoying when your in hurry. **What problems is HubSpot Service Hub solving and how is that benefiting you?** Hubspot service hub fixing a lot of the headache we had before with handling customer chats and emails cause all the mess used to be everywhere in different inboxes or on random docs and we'd miss a bunch of customer problems then customers be mad it take forever to get a response but now when everything show up in one spot and there’s tickets for each thing it’s just clear who’s doing what, nobody fighting about who’s turn it is and stuff like that ### 43. Hubspot- Solid tool with great visibility **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 30, 2025 **What do you like best about HubSpot Service Hub?** I really like how everything ties together across the platform. The integrations make it easy to connect different tools, and the visibility it gives across tickets, contacts, and analytics is super helpful. I also like that I can see things from different angles — whether it’s from a customer’s perspective or as someone working behind the scenes. It makes it easier to understand the full picture. **What do you dislike about HubSpot Service Hub?** The learning curve was a bit of a challenge. I had to figure out a lot on my own, and it wasn’t always clear where to start or how to get the most out of it early on. Once you get the hang of it, it’s great — but getting there took some time. **What problems is HubSpot Service Hub solving and how is that benefiting you?** HubSpot Service Hub helps us stay organized and responsive when it comes to customer support. Before, it was easy for things to slip through the cracks or for teams to work in silos. Now, everything is in one place — tickets, customer history, notes, tasks — which makes it easier to collaborate and keep track of conversations. It’s also helped us better understand trends in support requests so we can spot recurring issues and improve our processes. ### 44. Sales **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 30, 2025 **What do you like best about HubSpot Service Hub?** It's a great drafting system — whenever I write something in an email, notes, or anywhere else, it automatically saves as a draft.

Also, I really like the voice call integration. In my current company, we’ve integrated Aircall with HubSpot, and it works seamlessly.

Before this, I worked with another organization where I had to manually copy the number, paste it into the dialer, and then make the call. But with HubSpot, the dialer is already integrated into the system — so I really love this widget. **What do you dislike about HubSpot Service Hub?** HubSpot doesn’t currently have a proper pop-up reminder feature. Even if I create a task and mark it as high priority, it won’t show any active notification or alert. I still have to remember it manually or keep checking the task list myself. I use hotspot daily which I find so irritating **What problems is HubSpot Service Hub solving and how is that benefiting you?** Whenever I consult with a customer, HubSpot helps me track the entire interaction history. With the call integration, it even provides call recordings and transcriptions, which is extremely helpful.

We can also send emails and invoices directly from HubSpot, and create follow-up tasks to ensure nothing is missed. These features really help streamline the workflow.

Additionally, HubSpot allows us to categorize and filter data, so we can segment it as per our specific needs — which makes the whole process more organized and efficient. ### 45. Extremely easy to implement and use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** June 28, 2022 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about HubSpot Service Hub?** I run Professional Services and Training. Being able to use tickets to track projects, and link them to the deal where the project was sold has been wonderful. I also link the contacts to the ticket as well. Just seeing everything together has been really great. This has allowed me to automatically send CSAT surveys when projects close and be able to show senior management what customers think of our work. **What do you dislike about HubSpot Service Hub?** So far the only issue I've had is that Knowledge Base does not support file attachments integrated into articles. It's kept me using Jira Cloud for our KB, but this is literally the only feature that is blocking me from moving the KB over to HubSpot. If you don't have a lot of files you embed in KB articles then the HubSpot KB is really really nice. **What problems is HubSpot Service Hub solving and how is that benefiting you?** I now have a dashboard that shows me the backlog of work my team has as well as the revenue we've made for the year and the dashboard allows me to quickly and easily make sure that work is distributed evenly in the team. The dashboard is beyond fantastic. ### 46. Exactly what our CSM team needed! **Rating:** 4.5/5.0 stars **Reviewed by:** Marcelo H. | Customer Success Manager, Computer Software, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through Google One Tap using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **G2 Icon:** Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise. **Reviewed Date:** July 30, 2025 **What do you like best about HubSpot Service Hub?** We’ve been using HubSpot’s Customer Success workspace, and it’s already improved how we manage the customer lifecycle by giving our team one place to track engagement, centralize data, and automate key follow-ups so nothing slips through the cracks. The Fathom integration has been a huge bonus because it brings call summaries and action items directly into HubSpot, which reduces manual data entry and helps us prioritize and follow up with clients more effectively. **What do you dislike about HubSpot Service Hub?** I really like the direction HubSpot is taking with the Customer Success workspace, but it still feels a bit unfinished. Some of the key features, like health scores, aren’t fully accurate yet or could have more customization options, which makes it harder to rely on them for decision-making. **What problems is HubSpot Service Hub solving and how is that benefiting you?** I has helped us stay more proactive with customers by automating recurring check-ins and surfacing key account data in real-time. This reduces busywork and gives our CSMs more time to focus on delivering value instead of chasing down information. ### 47. Easy to Use and user friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 30, 2025 **What do you like best about HubSpot Service Hub?** As someone who relies heavily on organization, communication, and visibility across teams, HubSpot has been an incredibly valuable tool in my day-to-day work. One of the things I appreciate most is how user-friendly and intuitive the platform is. Whether it's logging communication, tracking progress on tickets, or managing contacts, HubSpot makes it simple and efficient. The reporting and dashboard features are especially helpful—I can easily visualize activity across accounts and quickly identify trends or areas that need attention. It’s also a huge plus that everything is centralized, so I’m not jumping between multiple systems to get the full picture. Collaboration across teams has improved as well. With clear timelines, task assignments, and the ability to leave internal notes, it’s easier to keep everyone aligned and accountable. Overall, HubSpot helps me stay organized, be more productive, and provide better support to both internal teams and external partners. It’s a tool I actually enjoy using, and I continue to find new ways it supports my workflow. **What do you dislike about HubSpot Service Hub?** The mobile app is helpful on the go, but it lacks some of the functionality of the desktop version. Expanding capabilities—like easier access to dashboards, ticket editing, and reporting—would improve the mobile experience. **What problems is HubSpot Service Hub solving and how is that benefiting you?** Overall, Service Hub makes support work more structured, trackable, and responsive. It’s helped me be more organized, more confident in follow-through, and better positioned to support both the team and our customers. ### 48. The best CRM on the market. **Rating:** 5.0/5.0 stars **Reviewed by:** Alex W. | Sales Manager, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 30, 2025 **What do you like best about HubSpot Service Hub?** What I like best about HubSpot Service Hub is how seamlessly it ties everything together - tickets, chats, emails, knowledge base, all in one place and connected to the CRM. It gives the whole team visibility and context without having to dig. The automation and reporting features are solid too, which helps us stay on top of SLAs and improve support without extra overhead. **What do you dislike about HubSpot Service Hub?** What I don’t love about HubSpot Service Hub is that it offers a bit less customization and flexibility compared to something like Salesforce. You can’t tailor every single detail, especially when it comes to complex workflows or deeply customized ticketing setups. That said, it’s way easier to use right out of the box, and for most use cases, it does exactly what we need without a heavy lift. **What problems is HubSpot Service Hub solving and how is that benefiting you?** HubSpot Service Hub is helping us streamline client success by keeping all our communication, support tickets, and client history in one place. It gives our team full visibility into each client relationship, which makes it easier to stay proactive, follow up on issues, and deliver a more personalized experience. The automation and reporting tools help us stay efficient and track how we’re doing, so we can keep improving our service without adding complexity. ### 49. Hubspot is a great program for any company! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **AI Translated:** This review has been translated from German using AI. **Reviewed Date:** July 30, 2025 **What do you like best about HubSpot Service Hub?** Everything is designed to be very clear. Furthermore, it is very easy to use and beginner-friendly! The search function with filters is very practical and you can find your way around easily! Customer support is significantly facilitated by this! We use this tool in our company every day and for several hours, so it's great that everything runs smoothly and is well-organized. The implementation of the tool is successful. The integration with customers is great and I couldn't imagine a better tool for customer support than Hubspot! **What do you dislike about HubSpot Service Hub?** With a very large number of messages, there are minor lags, which shouldn't be too bad. But I'm also talking about 70-80 messages plus. Otherwise, everything runs very smoothly. **What problems is HubSpot Service Hub solving and how is that benefiting you?** Many customers from all over the world, and Hubspot naturally establishes the connection between them and our company to smoothly advance customer service. Customers can contact us directly in various languages from around the world, and we help them immediately with any issues. ### 50. Great! **Rating:** 5.0/5.0 stars **Reviewed by:** Jeremy T. | Sales, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 30, 2025 **What do you like best about HubSpot Service Hub?** HubSpot has been a solid tool for our team—especially when it comes to reporting. Building custom dashboards and pulling relevant data is quick and painless, even for non-technical users. The user interface is clean, intuitive, and easy to navigate across all modules (Sales, Marketing, etc.). It makes managing contacts, tracking deals, and monitoring performance straightforward. Highly recommend it for teams that value ease of use and clarity in their CRM. **What do you dislike about HubSpot Service Hub?** Not much—HubSpot Service Hub works well overall. If I had to nitpick, some of the more advanced automation features can require upgrading to higher tiers, which might not be ideal for smaller teams. But for most use cases, it delivers what you need out of the box. **What problems is HubSpot Service Hub solving and how is that benefiting you?** HubSpot Service Hub helps us centralize all customer support interactions in one place, making it easy to track tickets, respond faster, and ensure nothing falls through the cracks. The automation tools save time by routing tickets and sending follow-ups, and the knowledge base lets customers help themselves. Overall, it's helped improve our response times, team productivity, and customer satisfaction. ## HubSpot Service Hub Discussions - [How does HubSpot Service Hub contribute to creating a more cohesive and effective customer service experience?](https://www.g2.com/discussions/how-does-hubspot-service-hub-contribute-to-creating-a-more-cohesive-and-effective-customer-service-experience) - 3 comments, 1 upvote - [What is HubSpot Service Hub used for?](https://www.g2.com/discussions/what-is-hubspot-service-hub-used-for) - 2 comments, 1 upvote - [When will Service Ticketing be available in iOS mobile?](https://www.g2.com/discussions/when-will-service-ticketing-be-available-in-ios-mobile) - 1 comment, 1 upvote - [Is there a time when they can fix the issue with emails that are cc'd to be added to the system?](https://www.g2.com/discussions/is-there-a-time-when-they-can-fix-the-issue-with-emails-that-are-cc-d-to-be-added-to-the-system) - 1 comment, 1 upvote - [Do I have access to see the intervals of tickets coming in and who are the people hubspot is assigning these tickets to?](https://www.g2.com/discussions/do-i-have-access-to-see-the-intervals-of-tickets-coming-in-and-who-are-the-people-hubspot-is-assigning-these-tickets-to) - 1 comment, 1 upvote - [View HubSpot Service Hub pricing details and edition comparison](https://www.g2.com/products/hubspot-service-hub/reviews?page=5&year=0§ion=pricing&secure%5Bexpires_at%5D=2026-09-29+17%3A53%3A26+-0500&secure%5Bsession_id%5D=d4af9a4f-6b95-4f96-9f2a-63d6a112ab6d&secure%5Btoken%5D=a8c9e0f24bc0fd834998e89038943b51ac1a5091e2d213558012df9e55359699&format=llm_user) ## HubSpot Service Hub Features **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Dashboard** - Dashboard **Speech Recognition** - Speech Recognition **Compliance Management** - Compliance Management **Autonomous Task Execution** - Autonomous Task Execution **Sentiment Analysis** - Sentiment Analysis **Data Security** - Data Security **Third-Party Integration** - Third-Party Integration **Human-in-the-loop (HITL)** - Human-in-the-loop (HITL) **Agentic Task Execution** - Agentic Task Execution **Natural Language Processing** - Natural Language Processing **Conversational AI** - Conversational AI **Performance Metrics** - Performance Metrics **Interaction Tracking** - Interaction Tracking **Knowledge Base Management** - Knowledge Base Management **CRM Integration** - CRM Integration **Inquiry Routing** - Inquiry Routing **Contextual Guidance** - Contextual Guidance **Communications Management** - Communications Management **Proactive Chat** - Proactive Chat **Ticket Management** - Ticket Management **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database - Workflow Management - Knowledge Base Management - Ticket Management - Call Center Management - Queue Management - Inbox Management - Support Ticket Management - Email Management **Customer Information** - Customer Health Scores - Customer Monitoring - Customer Profiles - Playbooks - Customer Segments - Product Engagement - Surveys - NPS of Customers - Customer Engagement **Productivity Tools** - Notes - Internal Discussion - Assignments and Tasks - Workflows - Templates - Integrations - Tagging System **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) - Multi-Language **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Document Processing - Feedback Collection - Natural Language Processing - Simulation and Scenario Generation **Predictions** - Churn Risk - Upsell Opportunities - Custom Triggers - Machine Learning **Survey Management** - Brand Design Consistency - Survey Deployment - Feedback Collection - Device Responsiveness - Surveys & Feedback - Mobile Survey - Pulse Surveys **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing - Real-Time Notifications - Real-time Consumer-facing Chat **Analytics** - Trends - Performance Tracking - Email Tracking **Platform** - Conversation Editor - Integration - Human-In-The-Loop - Drag & Drop Editor - Human-in-the-loop (HITL) **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Platform** - Reporting & Dashboards - Third-Party Integrations - Data Import & Export Tools - Workflow Capability - Notifications - Customization - Scalability - Data Security - Performance & Reliability - User, Role, and Access Management - Collaboration Tools - Real-Time Data - Activity Dashboard - Customer Experience Management - Churn Management - Survey/Poll Management - Communication Management - Task Management - Customer Management - Account Management - Renewal Management - Feedback Management - Knowledge Base Management - Revenue Management - Workflow Management - Contact Management - Email Management - Configurable Workflow **Process Management** - Feedback Aggregation - Trigger Alerts - Real-Time Analysis - Real-Time Action - 360 Degree Feedback - Anonymous Feedback - Real-Time Analytics - Trend Analysis - Real-Time Data - Text Analysis - Sentiment Analysis **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Shared Inbox** - Autonomous Task Execution - Decision Making **Additional Functionality** - Real-Time Analytics - Email Management - API - Single Sign On - Search/Filter - Collaboration Tools - Third-Party Integrations - Activity Dashboard - Canned Responses - Surveys & Feedback - Reporting/Analytics - Transfers/Routing - Geotargeting - Interaction Tracking - CRM - Transcripts/Chat History - Document Storage - Screen Sharing - Contact Management - Autoresponders - Multi-Channel Communication - Mobile Access - AI Copilot - Offline Form - Real-Time Monitoring - Support Ticket Management - File Sharing **Additional Functionality** - Agent Collaboration - Data Governance - Prompt Engineering - Feedback Management - For No-Code Development - Version Control - Role-Based Permissions - Dynamic Modeling - API - Memory Management - Monitoring - Scalability - Cost Management - Scheduling - Natural Language Interface - Access Controls/Permissions - Multiple LLM Models - Integration Management - Customizable Frameworks - Pre-built Templates - Analytics - Intent Recognition - Contextual Guidance - Rules-Based Workflow - Attended Automation - Drag & Drop - For Sales/Marketing - Generative AI - Business Process Automation - AI Copilot - Third-Party Integrations - Multi-Channel Communication - Sentiment Analysis - Deep Learning - Code-free Development - Compliance Management - Automated Responses - Knowledge Management - Transfers/Routing - Personalization - Activity Dashboard - Customer Experience Management - Virtual Personal Assistant (VPA) - Chatbot - Speech Recognition - Reporting/Analytics - Task Management - Customer Engagement - AI/Machine Learning - Configurable Workflow - Unattended Automation - Conversation Intelligence - Workflow Automation - Proactive Error Detection **System Management** - Security - System Monitoring - SSL Security - GPS **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Additional Functionality** - Customer Experience Management - NPS of Employees - Real-Time Notifications - Question Library - CRM - Data Visualization - Multi-Channel Distribution - Ratings/Reviews - Negative Feedback Management - Activity Dashboard - Email Management - Commenting/Notes - AI Copilot - Third-Party Integrations - Template Management - Reporting & Statistics - Social Media Integration - Text Fields - Customizable Questions - Reporting/Analytics - Real-Time Reporting - Customizable Branding - Conditional Logic - Website Integration - Search/Filter - Collaboration Tools - API - NPS of Customers - Multi-Language - Survey/Poll Management - Segmentation - Customer Segmentation - Reminders - NPS Survey Structure - Access Controls/Permissions - Widgets - Customizable Templates - Feedback Management - Customizable Fields - Question Branching **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice - Video Chat **Agentic AI - Customer Success** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Social Media Integration - Multi-Language **Additional Functionality** - Onboarding - Chat/Messaging - Performance Metrics - Activity Tracking - CRM - API - Customer Database - Customizable Templates - Widgets - Win/Loss Analysis - AI Copilot - Event Triggered Actions - Surveys & Feedback - Engagement Tracking - Customer Segmentation - Customizable Reports - Drag & Drop - Customer History - Reporting & Statistics - Reporting/Analytics - Customizable Forms - Customizable Branding - Usage Tracking/Analytics - Multi-Channel Communication - Account Alerts **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Third-Party Integrations - Reporting - Activity Dashboard - Mobile Access **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Additional Functionality** - Automated Routing - Chatbot - Reporting & Statistics - Autoresponders - AI Copilot - Real-Time Monitoring - CRM - Gamification - Conversation Intelligence - Customizable Fields - Surveys & Feedback - Key Performance Indicators - Collaboration Tools - Multi-Channel Communication - Voice Recognition - Live Chat - Task Automation - IVR - Language Detection - Multiple Data Sources - Predictive Analytics - API - Alerts/Escalation - Data Security - Interaction Tracking - Prioritization - Secure Data Storage - Macros/Templated Responses - Performance Metrics - Single Sign On - Mobile App - Reporting/Analytics - Access Controls/Permissions - Email Templates - Real-Time Notifications - Automated Responses - Data Import/Export - Personalization - Workflow Automation ## Top HubSpot Service Hub Alternatives - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,751 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,721 reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,697 reviews)