Glia Reviews & Product Details

Have always had a great experiences working with various Glia team members. Everyone has been supportive and knowlegeable when we have questions. Review collected by and hosted on G2.com.

I don't really have any dislikes. I would like to be able to download PDF/Word versions of what is in the Support Portal. If we need to share information from the Portal with other departments, we have to copy and paste the content into a Word document or temporarily give someone from that department access to the Glia Hub/Support Portal. Review collected by and hosted on G2.com.

Im not sure where to start. I have been in call centers for most of my professional life and no matter the type of orginization, the tools have always been lacking. Glia is quite the opposite. From the tons and tons of features that make you and your teams life easier to the small amount of training it takes to master the platform - I dont think anyone will find complaints. Their customer support team responds faster than most other teams we lean on. The lift to implement is as seamless as you can think. I absolutely love Glia. Review collected by and hosted on G2.com.

I dont think there is a thing I dislike about Glia. It integrates with almost any vendor you have and they have a 99.99% uptime. Review collected by and hosted on G2.com.

Using Glia has been a game-changer for our member service contact center. I remember when we first implemented it, the difference was immediate. Instead of our phone lines being constantly busy, Glia started deflecting calls to simple self-serve answers. This not only freed up our agents to handle more complex issues but also made our members happier with quicker resolutions Review collected by and hosted on G2.com.

While Glia offers very useful features, our credit union has faced a few challenges. The platform's self-serve options sometimes fail to address more complex member inquiries, leading to frustration. Additionally,integration with our existing systems was also more complicated than anticipated. Review collected by and hosted on G2.com.

Our support team with Glia is exactly what we needed for our unique setup. They were able to think from a creative perspective and problem solve with us. In addition, the usability of the system make work for our frontline associates more streamlined and efficient. Review collected by and hosted on G2.com.

The only downside I can think of is a couple workarounds needed with the GVA. For instance, exporting scripts and better customization of script routing. Review collected by and hosted on G2.com.

Glia provides an industry leading product suite and they are super easy to work with. They have a well developed integration process and make it easy on the client to launch. Their support is very responsive and knowledgeable. Review collected by and hosted on G2.com.

I can't really come up with any negatives. Review collected by and hosted on G2.com.

Glia is an innovative company who is adding features and functions to support a full digital service/digital experience service model. From chat and audio/video, AI integrations in all digital channels (phone, chat, virtual assistant) to support our customers and empower agents to optimum efficiency and reliability in service. They also support multi-lingual chat and virtual assistants which supports our company's strategic initiatives to support different communities. Implementing features are easy and do not require deep IT support- this is citizen level with high-tech impact! A whole division of our business runs on Glia, which has been revolutionary in our customer support model since 2020. Review collected by and hosted on G2.com.

There is swift progress in the AI capabilities Glia offers. They have been a fast follower in the AI space, and I have no doubt they will leap ahead. Review collected by and hosted on G2.com.

Glia allows our organization to be digital first when communicating and interacting with our membership. Their product is very seamless and modern. Customer support is excellent. Review collected by and hosted on G2.com.

We do not have any dislikes with Glia at the moment. Review collected by and hosted on G2.com.

Love how easy it is to test and push to production.

Customization of platform can be done to meet our organizations needs.

Lots of communication with our rep to aid in making this platform the best experience for our members. Review collected by and hosted on G2.com.

Some times with support we don't get the best responses to our inquiries. Our rep does a lot to ensure we get the answers, but support is generic in their answers or suggestions for solutions.

We've also experiences a lot of issues with the implementation of audio/video. Review collected by and hosted on G2.com.

The user interface (for agents and staff alike) is very user-friendly, the help desk is top-notch and very prompt in responding and down-time is extremely rare! Review collected by and hosted on G2.com.

For feature enhancements, sometimes there's a lack of communication on the status. Review collected by and hosted on G2.com.

We enjoy having the ability to offer different communication methods to our members and let them decide how they would like to interact with us. Having this flexibility and pairing it with an intuitive back end for our staff to effectively juggle the different communication methods is a game changer. It can be challenging to troubleshoot technical issues without having the ability to see what the members are communicating to us. With tools such as Co-browsing or Screen Sharing, we can assist our members in a fraction of the time it takes with traditional methods. Review collected by and hosted on G2.com.

One downside we have difficulties with now is the ability to see, from a technical perspective, the quality of our calls. This feature will give us some insights on any issues if a call is experiencing any challenges, whether it's with our systems or on the member's end. Overall, their support can assist with this today, so it's more of a want than a dislike. Review collected by and hosted on G2.com.