User Sentiment
How are these determined?
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
- Genesys Cloud CX is a platform that integrates multiple communication channels for customer experience management, including inbound and outbound calls, dialer, and SMS, and offers seamless integration with Salesforce CRM.
- Users like the platform's versatility, constant innovation, and the seamless integration of multiple channels of communication, as well as its user-friendly interface, real-time analytics, scalability, and smooth integration with CRMs.
- Reviewers noted that some areas, such as reporting and Workforce Engagement Management add-on, need further development, the interface can appear clunky, and the rollout of new features can sometimes feel rushed and lack thorough documentation.
