# Best Enterprise Speech Analytics Software

  *By [Jeffrey Lin](https://research.g2.com/insights/author/jeffrey-lin)*

   Products classified in the overall Speech Analytics category are similar in many regards and help companies of all sizes solve their business problems. However, enterprise business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Enterprise Business Speech Analytics to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Enterprise Business Speech Analytics category.

In addition to qualifying for inclusion in the Speech Analytics Software category, to qualify for inclusion in the Enterprise Business Speech Analytics Software category, a product must have at least 10 reviews left by a reviewer from an enterprise business.




  
## How Many Speech Analytics Software Products Does G2 Track?
**Total Products under this Category:** 153

### Category Stats (May 2026)
- **Average Rating**: 4.48/5
- **New Reviews This Quarter**: 60
- **Buyer Segments**: Mid-Market 48% │ Small-Business 32% │ Enterprise 20%
- **Top Trending Product**: Maqsam (+0.041)
*Last updated: May 18, 2026*

  
## How Does G2 Rank Speech Analytics Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 20,400+ Authentic Reviews
- 153+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

  
  
---

**Sponsored**

### 8x8 Contact Center

8x8 Contact Center is a cloud-based, AI-powered platform designed to unify and streamline customer support across voice, chat, email, video, SMS, RCS, messaging apps, and social media channels. It empowers organizations with intelligent self-service automation, real-time guidance and analytics, and deep CRM integrations to elevate customer experience (CX) and boost operational efficiency. The solution supports seamless omnichannel engagement, enabling agents to deliver consistent, personalized service from a single interface. With enterprise-grade security and PCI-certified payments, 8x8 Contact Center aids in compliance while helping businesses scale with agility. Its flexibility and advanced insights make it ideal for modernizing legacy systems and optimizing customer support operations. Core Features & Functionality include: Omnichannel Routing Voice, email, web chat, SMS, video, Facebook Messenger, WhatsApp, Viber, RCS, and additional social media like X, YouTube, Instagram, and more via Meltwater. Blended interactions with individual agents handling up to 13 interactions at once. Web chat with real-time translation and customizable agent avatars. Email routing and templates. Co-browsing and secure payment handling via SMS or email. Agent and Supervisor Workspaces Unified interface with voice, chat, email, one-way video, RCS, social media, WhatsApp, Facebook Messenger, Viber, and SMS handling. Embedded softphone with customizable ringtones per channel. Support for Microsoft Teams chat and presence sync. Transfer calls to external contacts and queues. Intelligent routing, wrap-up codes, and campaign call handling. Real-time queue and agent monitoring for supervisors. Mobile supervisor app for oversight on the go. Interaction Retrieval Widget with bulk download and quick access to AI summaries, voicemails, and more. Customizable drag-and-drop widgets to tailor the workspace experience. AI & Automation Native and third-party AI (custom LLMs supported). AI summaries (real-time voice summarizations and post-call). Intelligent Customer Assistant (voice + digital self service). AI voice directory, predictive AI dialer. Real-time chat and text-to-speech translation. Queue, Agent & Call Management Queued callback, skills-based routing, CRM data-based routing. Direct Agent Routing (DAR), warm/cold transfer, whisper messages. Answer Machine Detection (AMD), call dispositioning, recording access. Channel setup (voice, SMS, chat, email, social). Agent roles, groups, schedules, whisper messages. Enhanced scripting (IVR, chat, email), callbacks, surveys. Campaign & Dialing Tools 8x8 Auto Dialer: predictive, progressive, preview modes. Regal.io integration for advanced segmentation, omnichannel outbound, behavior-based triggers. Campaign scheduling, retries, DNC filtering, Telephone Preference Service (TPS) or Corporate Telephone Preference Service (CTPS) filtering, Carrier Call Blocking (CCB) filtering, pre-recorded voicemail drop, automatic machine detection (AMD). CRM Integrations Native integrations with Salesforce, MS Dynamics, Zendesk, NetSuite. Features include screen pop, click-to-dial, interaction logging, transfers, voicemail, status management. 8x8 Native CRM to manage customers, cases, follow-ups, and tasks. Auto-log interactions, use API for external access. Reporting & Analytics Unified dashboards, real-time KPIs, interaction journey visualizations across channels. Report templates like Interaction Journey Report, Queue Interaction Summary, Agent Interactions Summary, Interactions Details Report, and more. Exportable metrics, SLA tracking, historical interaction access. Security & Compliance IP whitelisting, granular admin roles. OAuth2 for email, SSO with ADFS and Azure AD. Payment Card Industry Compliance Meeting and Call Recording Storage E911/999 Emergency Services Privacy Compliance W3C Web Content Accessibility Guidelines (WCAG) STIR/SHAKEN Compliance Health Insurance Portability and Accountability Act (HIPAA) Strategic Partner Integrations SpinSci for Healthcare Patient Assist: Real-time EHR integration, screen pop, context-aware routing. Prebuilt workflows for authentication, reporting, click-to-call. Omnichannel support with SSO. Patient Engage: Appointment scheduling, refill requests, bill pay, surveys. PCI support, multi-language, and password reset functionality. MNET for Financial Services CoreAccess+: Real-time core banking system access. Secure funds transfer, fraud alerts, screen pop authentication. CRM/workflow integration with no PII storage. Regal.io for Advanced Outbound Campaigns Behavior-based outreach triggers. Predictive dialing and personalized agent experiences. Integration with journey/CRM data for unified analytics. CallCabinet for Compliant Call Recording Compliant call recording for for voice, video and screen sharing Unlimited audio storage and 256-bit AES rotating encryption Advanced playback & tagging Cloud, hybrid, premise deployments



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---

  ## What Are the Top-Rated Speech Analytics Software Products in 2026?
### 1. [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews)
  The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center solution and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels. Automate Successful Outcomes Simplify how you connect with customers across channels. With smart automation across the entire customer journey, you can use data and insights gained to take the right action at the right time to create the best outcomes. With an all-in-one suite of digital capabilities in Genesys Cloud CX, call center employees and customers can engage in seamless conversations across digital channels like chat, email, text and social media. Enhance the customer experience with bots and predictive artificial intelligence (AI) and route to a human call center agent when customers have more complex needs. Innovate at Scale Give your employees and call center agents the information they need in a tool built to drive engagement, improve customer interactions and boost your team’s performance. Reimagine Experiences that Matter Use Genesys Cloud CX as an all-in-one cloud call center application and easily extend the suite with hundreds of packaged integrations. Take full advantage of the composable customer experience platform with third-party integrations and applications so you can reach customers any moment, on any channel. Genesys is redefining the customer experience with innovative call center software. Our award-winning Genesys Cloud CX deploys in days, is intuitive to use and innovates with upgrades each week. With real-time dashboards, simple management tools and analytics, Genesys Cloud CX provides the insights you need to run your business. And you’ll take your contact center and CX strategy into tomorrow — no matter where your agents are located or which channels they handle.


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 1,453
**How Do G2 Users Rate Genesys Cloud CX?**

- **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.3/10)
- **Quality of Support:** 8.2/10 (Category avg: 9.0/10)
- **Ease of Use:** 8.9/10 (Category avg: 9.0/10)
- **Ease of Admin:** 8.5/10 (Category avg: 8.8/10)

**Who Is the Company Behind Genesys Cloud CX?**

- **Seller:** [Genesys](https://www.g2.com/sellers/genesys)
- **Company Website:** https://www.genesys.com
- **Year Founded:** 1990
- **HQ Location:** Menlo Park, CA
- **Twitter:** @Genesys (32,239 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/601919/ (8,509 employees on LinkedIn®)

**Who Uses This Product?**
  - **Who Uses This:** Case Advocate, Manager
  - **Top Industries:** Information Technology and Services, Financial Services
  - **Company Size:** 45% Mid-Market, 40% Enterprise


#### What Are Genesys Cloud CX's Pros and Cons?

**Pros:**

- Ease of Use (144 reviews)
- Features (103 reviews)
- Reliability (79 reviews)
- Efficiency (74 reviews)
- Intuitive (62 reviews)

**Cons:**

- Limited Features (58 reviews)
- Missing Features (55 reviews)
- Complexity (44 reviews)
- Inadequate Reporting (38 reviews)
- Learning Curve (38 reviews)

### 2. [Verint Speech and Text Analytics](https://www.g2.com/products/verint-speech-and-text-analytics/reviews)
  Verint Speech and Text Analytics is an enterprise-grade solution can automatically discover and analyze words, phrases, categories, and themes that may be affecting customer experience. This rich source of behavioral data can deliver immediate business outcomes for your organization. Powered by Verint Exact Transcription Bot, Verint Speech Analytics can provide unmatched transcription and comprehension accuracy at your fingertips. With Verint, you can accurately process voice with complete speaker separated transcription for 100% of customer interactions. Genie Bot Verint Genie Bot leverages generative AI to supercharge your analyst capacity. The bot gives analysts the power to ask questions about their unstructured data for immediate insights. This bot is embedded in Verint Speech Analytics. PII Redaction Bot With the PII Redaction Bot, you can automatically redact sensitive information such as credit card number or social security number from a voice interaction, without the need for any additional product or service subscription. Sentiment Bot Verint Sentiment Bot accurately scores every voice and digital customer interaction so you can identify, quantify, and analyze the various factors that are influencing customers’ sentiment during interactions. AI Business Outcomes with Verint Speech Analytics $3M In Revenue Major US healthcare company was able to significantly improve cross selling and drive $3M in incremental revenue within 3 months. 10% Increase In Agent Capacity Global Insurance firm saw their self-service success improve by 12%, resulting in 10% increase in agent capacity.


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 83
**How Do G2 Users Rate Verint Speech and Text Analytics?**

- **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.3/10)
- **Quality of Support:** 8.3/10 (Category avg: 9.0/10)
- **Ease of Use:** 8.6/10 (Category avg: 9.0/10)
- **Ease of Admin:** 8.2/10 (Category avg: 8.8/10)

**Who Is the Company Behind Verint Speech and Text Analytics?**

- **Seller:** [Verint](https://www.g2.com/sellers/verint)
- **Year Founded:** 1994
- **HQ Location:** Melville, New York
- **Twitter:** @Verint (7,744 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/verint (4,226 employees on LinkedIn®)
- **Ownership:** NASDAQ: VRNT

**Who Uses This Product?**
  - **Top Industries:** Insurance, Banking
  - **Company Size:** 67% Enterprise, 28% Mid-Market


#### What Are Verint Speech and Text Analytics's Pros and Cons?

**Pros:**

- Ease of Use (15 reviews)
- Accuracy (8 reviews)
- Call Recording (8 reviews)
- Analytics (7 reviews)
- Artificial Intelligence (6 reviews)

**Cons:**

- Accuracy Issues (11 reviews)
- Inaccuracy (10 reviews)
- Accent Recognition (5 reviews)
- Inadequate Reporting (3 reviews)
- Integration Issues (3 reviews)

### 3. [CallMiner Eureka](https://www.g2.com/products/callminer-eureka/reviews)
  CallMiner is the global leader in AI-powered conversation intelligence and customer experience (CX) automation. By combining deep domain expertise with advanced AI and industry-leading analytics, CallMiner delivers the most comprehensive platform for capturing and analyzing 100% of omnichannel customer interactions — from voice to text — to transform how organizations understand and act on customer insights. This deep intelligence empowers improvements in agent performance, operational efficiency, and CX enterprise-wide, while also enabling automation and faster, data-driven decisions. The CallMiner platform analyzes every voice and text-based interaction at the deepest levels, including unsolicited feedback, such as contact center interactions, and solicited feedback, like customer surveys. By interpreting nuance and identifying patterns and traits, organizations can shed light on new areas of opportunity, from agent performance and operational efficiency to product innovation and marketing and sales effectiveness. With these insights, organizations can also better understand what to automate and identify areas of opportunity and improvement in automation workflows. CallMiner’s AI-powered conversation intelligence and CX automation platform empowers organizations to: • Collect structured and unstructured data from 100% of customer interactions • Use AI and ML to uncover intelligence and insights, such as customer sentiment or satisfaction • Leverage intelligence to make informed decisions around agent training and augmentation, automation, business decisions, and more • Embrace automation through virtual agents and customer engagement initiatives • Continually monitor customer interactions (both with humans and AI automation) to make improvements CallMiner’s product suite covers four areas: • Capture: Through recording, screen recording, and redaction capabilities, organizations can capture all of their customer interactions and ingest them into the CallMiner platform • Intelligence: With advanced AI capabilities, including an agentic AI framework, organizations are able to uncover trends and opportunities across omnichannel customer insights at scale • Augmentation: Agent performance and real-time agent guidance capabilities help organizations improve coaching and training initiatives, as well as support agents in real time during interactions • Automation: Voice-first virtual agents help organizations automate inbound and outbound customer service efforts, improving efficiency; the industry's first AI-powered customer engagement tool helps organizations more effectively interact and gain feedback from customers through surveys, forms, and more. CallMiner is trusted to improve CX for leading brands across technology, media and telecom, retail, manufacturing, financial services, healthcare, and travel & hospitality.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 218
**How Do G2 Users Rate CallMiner Eureka?**

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.3/10)
- **Quality of Support:** 9.1/10 (Category avg: 9.0/10)
- **Ease of Use:** 8.4/10 (Category avg: 9.0/10)
- **Ease of Admin:** 8.1/10 (Category avg: 8.8/10)

**Who Is the Company Behind CallMiner Eureka?**

- **Seller:** [CallMiner](https://www.g2.com/sellers/callminer)
- **Company Website:** https://callminer.com/
- **Year Founded:** 2002
- **HQ Location:** Waltham, MA
- **Twitter:** @CallMiner (3,243 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/42084/ (334 employees on LinkedIn®)

**Who Uses This Product?**
  - **Who Uses This:** Speech Analyst, Business Analyst
  - **Top Industries:** Financial Services, Insurance
  - **Company Size:** 47% Mid-Market, 40% Enterprise


#### What Are CallMiner Eureka's Pros and Cons?

**Pros:**

- Innovation (12 reviews)
- Ease of Use (11 reviews)
- Helpful (11 reviews)
- Improvement (10 reviews)
- Artificial Intelligence (8 reviews)

**Cons:**

- Learning Curve (8 reviews)
- Missing Features (5 reviews)
- Steep Learning Curve (5 reviews)
- Difficult Setup (4 reviews)
- Training Required (4 reviews)

### 4. [Convin.ai](https://www.g2.com/products/convin-ai/reviews)
  Convin is a conversation intelligence platform that employs Generative AI to empower customer-facing teams. Designed for the dynamic environments of sales, support, and collection call centers, Convin offers AI-backed tools to track, transcribe, and analyze agent-customer interactions across calls, emails, and chats. The platform is segmented into real-time, post-call analysis, conversation insights, and customer experience suite, addressing critical challenges such as manual intervention and reactive quality assurance. 👉 Convin’s Key Products: A. CX Suite 1. AI Phone calls: Convin AI Phone Call optimizes 100% of inbound and outbound calls with virtual agents, enabling businesses to connect with thousands of leads through personalized, AI-driven voice interactions at low latency. B. Real-time Suite 1. Real-time Agent Assist: Unlock agent potential with live Agent Assist. Turn every conversation into a revenue-generating opportunity with real-time guidance. 2. Supervisor Assist: Get 100% visibility into all agent-customer conversations in real-time. Observe real-time changes in sentiment trends, track violations, and prevent escalations with Convin’s supervisor assist dashboard. C. Post-Interaction Suite: 1. Automated QA: Eliminate random sampling, human bias, and inaccurate scoring with Auto QA. Monitor every conversation, including calls, chats, and emails, to understand agent performance and assign coaching. 2. Automated Coaching: Take call center coaching one notch higher with targeted peer-to-peer automated coaching. Have a grip over call center training sessions that are auto-assigned by AI based on best-performing agent conversations. Reduce agent onboarding time by 60% and uptick annual call center ROI. 3. AI Learning Management System: Leverage agent training with a robust LMS comprising manual coaching, a knowledge base, assessments, and courses. Create customized assessments for agents, enrich the knowledge base with the required information, and track agent participation in coaching sessions. D. Voice of Customer: 1. Convin Insights: Experience a scalable voice of customer analysis that captures 100% of conversations. Not only understand customer needs but also pinpoint areas that need attention. Train agents, refine products, and cater precisely to customer expectations. 2. Conversation Behavior Analysis: Track and analyze winning and losing trends behind agent-customer interactions and leverage call behavior, action, and phrases to drive more business-winning deals. Replicate winning behavior and eliminate losing behavior to drive a successful and forward-moving business. 3. Customer Intelligence: Unleash the hidden insights within customer calls using customer intelligence. Find keywords and phrases that led to won and lost deals. Listen to customer conversations to discover competitors, objectives, product features, competition, and sentiments. E. Add-ons, 1. Quality Management System: Your one-stop solution for call listening, randomizer (for sampling), call auditing, and custom reporting. Leave audio and video comments for intuitive feedback and prompt auto-send of reports and feedback. 2. Mobile App: Experience agent performance review and coaching on the go. Convin's versatile app empowers business managers and agents alike. While managers access agent performance and conversation data, agents can improve conversation quality with swift coaching.


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 539
**How Do G2 Users Rate Convin.ai?**

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.3/10)
- **Quality of Support:** 9.6/10 (Category avg: 9.0/10)
- **Ease of Use:** 9.5/10 (Category avg: 9.0/10)
- **Ease of Admin:** 9.2/10 (Category avg: 8.8/10)

**Who Is the Company Behind Convin.ai?**

- **Seller:** [Convin](https://www.g2.com/sellers/convin)
- **Year Founded:** 2020
- **HQ Location:** Bengaluru, IN
- **Twitter:** @convin (12 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/convin/ (167 employees on LinkedIn®)

**Who Uses This Product?**
  - **Who Uses This:** Quality Analyst, Policy Advisor
  - **Top Industries:** Education Management, Health, Wellness and Fitness
  - **Company Size:** 63% Enterprise, 31% Mid-Market


#### What Are Convin.ai's Pros and Cons?

**Pros:**

- Ease of Use (9 reviews)
- Accuracy (7 reviews)
- User Interface (6 reviews)
- Auditing Efficiency (5 reviews)
- Auditing (4 reviews)

**Cons:**

- Auditing Issues (3 reviews)
- Inadequate Reporting (3 reviews)
- Call Issues (2 reviews)
- Improvement Needed (2 reviews)
- Inadequate AI Capabilities (2 reviews)

### 5. [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews)
  Founded in 2001 and headquartered in San Ramon, California, Five9 has evolved into a global CX leader with over 2,500 customers worldwide. As a pioneer in cloud contact center technology, Five9 serves organizations across industries looking to transform customer experiences through intelligent, personalized interactions. With over 1,400 partners globally and 2,700 employees, Five9 combines deep CX expertise with innovative technology to help brands deliver better business outcomes. The Five9 Intelligent CX Platform provides a comprehensive suite of solutions, including omnichannel engagement, agent assistance, workforce engagement, and AI-powered automation. Five9 Genius AI embeds practical artificial intelligence across the platform, enabling hyper-personalized customer journeys where AI Agents and Human Agents work hand in hand. Our open, cloud-native platform integrates effortlessly with leading CRM and enterprise systems, ensuring businesses can personalize experiences while maximizing operational agility. Five9 transforms CX from fragmented, frustrating experiences into seamless, AI-driven journeys that anticipate customer needs. By combining AI's efficiency with the human touch, businesses can deliver better experiences at lower costs, turning their contact centers from cost centers into strategic assets. With industry-leading reliability (99.999% uptime), deep CX expertise, and a consultative partnership approach, Five9 helps businesses unlock efficiency, boost customer satisfaction, and drive long-term loyalty. With Five9, the New CX Starts Here—where customer joy becomes a driving force for business growth.


  **Average Rating:** 4.1/5.0
  **Total Reviews:** 591
**How Do G2 Users Rate Five9 Intelligent Cloud Contact Center Platform?**

- **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.3/10)
- **Quality of Support:** 8.2/10 (Category avg: 9.0/10)
- **Ease of Use:** 8.4/10 (Category avg: 9.0/10)
- **Ease of Admin:** 8.0/10 (Category avg: 8.8/10)

**Who Is the Company Behind Five9 Intelligent Cloud Contact Center Platform?**

- **Seller:** [Five9](https://www.g2.com/sellers/five9)
- **Company Website:** https://www.Five9.com
- **Year Founded:** 2001
- **HQ Location:** San Ramon, CA
- **Twitter:** @Five9 (14,844 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/16827/ (3,058 employees on LinkedIn®)

**Who Uses This Product?**
  - **Who Uses This:** Customer Service Representative
  - **Top Industries:** Consumer Services, Financial Services
  - **Company Size:** 55% Mid-Market, 23% Small-Business


#### What Are Five9 Intelligent Cloud Contact Center Platform's Pros and Cons?

**Pros:**

- Ease of Use (131 reviews)
- Customer Support (89 reviews)
- Helpful (88 reviews)
- Features (78 reviews)
- Efficiency (64 reviews)

**Cons:**

- Call Issues (46 reviews)
- Missing Features (41 reviews)
- Complexity (35 reviews)
- Technical Issues (33 reviews)
- Poor Customer Support (31 reviews)

### 6. [Creovai](https://www.g2.com/products/creovai/reviews)
  Creovai is a software suite designed to bring intelligence and guidance to contact centers worldwide. By transforming unstructured conversation data into actionable insights, it empowers contact center leaders to make smarter decisions that improve agent performance for reduced customer churn, increased sales, and lowered service costs. Our promise is simple: the fastest ROI, the easiest-to-use solution, and the most trustworthy insights to drive real business impact. The platform’s combination of analytics and real-time agent support creates a continuous improvement loop, enabling organizations to adapt and excel. Creovai identifies important trends, bridges knowledge gaps, and equips agents with the right information at the right moment—so they can handle even the most complex interactions with confidence. Hyper-focused on intelligence and guidance, Creovai improves contact center operations, helping you deliver better outcomes for your customers and your teams that serve them.


  **Average Rating:** 4.3/5.0
  **Total Reviews:** 198
**How Do G2 Users Rate Creovai?**

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.3/10)
- **Quality of Support:** 9.0/10 (Category avg: 9.0/10)
- **Ease of Use:** 8.4/10 (Category avg: 9.0/10)
- **Ease of Admin:** 8.8/10 (Category avg: 8.8/10)

**Who Is the Company Behind Creovai?**

- **Seller:** [Capacity](https://www.g2.com/sellers/capacity)
- **Company Website:** https://www.capacity.com
- **Year Founded:** 2017
- **HQ Location:** University City, Missouri
- **Twitter:** @GoCapacity (523 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/teamcapacity/ (630 employees on LinkedIn®)

**Who Uses This Product?**
  - **Who Uses This:** Supervisor
  - **Top Industries:** Consumer Services, Banking
  - **Company Size:** 58% Mid-Market, 26% Enterprise


#### What Are Creovai's Pros and Cons?

**Pros:**

- Ease of Use (34 reviews)
- Helpful (20 reviews)
- Reporting (18 reviews)
- Accuracy (15 reviews)
- Transcription Accuracy (15 reviews)

**Cons:**

- Call Issues (17 reviews)
- Learning Curve (12 reviews)
- Inaccurate Data Analysis (11 reviews)
- Missing Features (11 reviews)
- Search Functionality (11 reviews)

### 7. [Talkdesk](https://www.g2.com/products/talkdesk/reviews)
  Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA replaces fragmented, human-coordinated workflows with autonomous, multi-agent AI orchestration that delivers intelligent, scalable, and outcome-focused service across the entire CX lifecycle. Learn more at: https://www.talkdesk.com/use-cases/ At the core of CXA is the Talkdesk Data Cloud, which turns transcripts, call recordings, case notes, and customer records from across CRMs and systems of record into real-time, actionable knowledge. This enables AI agents to operate with full context, collaborating seamlessly to resolve complex customer problems with speed, precision, and adaptability. Talkdesk CXA supports both cross-industry workflows and industry-specialized use cases in sectors like healthcare, financial services, retail, utilities, travel, and government. With prebuilt AI agents, a virtuous automation cycle (Discover, Build, Orchestrate, Measure), and rapid time-to-value, Talkdesk helps enterprises modernize customer experience without the need for a full rip-and-replace. Trusted by global brands and recognized for continuous innovation, Talkdesk empowers organizations to grow revenue, reduce costs, and transform service delivery through coordinated, AI-driven automation. Companies that love their customers use Talkdesk. Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 2,423
**How Do G2 Users Rate Talkdesk?**

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.3/10)
- **Quality of Support:** 8.8/10 (Category avg: 9.0/10)
- **Ease of Use:** 9.1/10 (Category avg: 9.0/10)
- **Ease of Admin:** 8.9/10 (Category avg: 8.8/10)

**Who Is the Company Behind Talkdesk?**

- **Seller:** [Talkdesk](https://www.g2.com/sellers/talkdesk)
- **Company Website:** https://www.talkdesk.com
- **Year Founded:** 2011
- **HQ Location:** Palo Alto, CA
- **Twitter:** @talkdesk (6,963 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/2837787/ (1,362 employees on LinkedIn®)

**Who Uses This Product?**
  - **Who Uses This:** Supervisor, Team Lead
  - **Top Industries:** Consumer Services, Computer Software
  - **Company Size:** 60% Mid-Market, 21% Enterprise


#### What Are Talkdesk's Pros and Cons?

**Pros:**

- Ease of Use (188 reviews)
- Efficiency (113 reviews)
- Features (112 reviews)
- Call Management (102 reviews)
- Helpful (97 reviews)

**Cons:**

- Call Issues (66 reviews)
- Technical Issues (42 reviews)
- Missing Features (37 reviews)
- Connection Issues (33 reviews)
- Poor Connectivity (31 reviews)

### 8. [Google Cloud Speech-to-Text](https://www.g2.com/products/google-cloud-speech-to-text/reviews)
  Google Cloud’s Speech API processes more than 1 billion voice minutes per month with close to human levels of understanding for many commonly spoken languages. Powered by the best of Google's AI research and technology, Google Cloud's Speech-to-Text API helps you accurately transcribe speech into text in 73 languages and 137 different local variants. Leverage Google’s most advanced deep learning neural network algorithms for automatic speech recognition (ASR) and deploy ASR wherever you need it, whether in the cloud with the API, on-premises with Speech-to-Text On-Prem, or locally on any device with Speech On-Device.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 231
**How Do G2 Users Rate Google Cloud Speech-to-Text?**

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.3/10)
- **Quality of Support:** 8.9/10 (Category avg: 9.0/10)
- **Ease of Use:** 9.3/10 (Category avg: 9.0/10)
- **Ease of Admin:** 8.8/10 (Category avg: 8.8/10)

**Who Is the Company Behind Google Cloud Speech-to-Text?**

- **Seller:** [Google](https://www.g2.com/sellers/google)
- **Year Founded:** 1998
- **HQ Location:** Mountain View, CA
- **Twitter:** @google (31,911,199 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/1441/ (336,169 employees on LinkedIn®)
- **Ownership:** NASDAQ:GOOG

**Who Uses This Product?**
  - **Who Uses This:** Data Engineer, Software Engineer
  - **Top Industries:** Information Technology and Services, Computer Software
  - **Company Size:** 41% Mid-Market, 41% Small-Business


#### What Are Google Cloud Speech-to-Text's Pros and Cons?

**Pros:**

- Ease of Use (8 reviews)
- Speech to Text Conversion (5 reviews)
- Transcription Accuracy (5 reviews)
- Accuracy (4 reviews)
- Real-time Transcription (4 reviews)

**Cons:**

- Expensive (3 reviews)
- Pricing Issues (3 reviews)
- Accuracy Issues (2 reviews)
- Complexity (2 reviews)
- Cost (2 reviews)

### 9. [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews)
  NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes. www.nice.com


  **Average Rating:** 4.3/5.0
  **Total Reviews:** 1,604
**How Do G2 Users Rate NiCE CXone?**

- **Has the product been a good partner in doing business?:** 8.2/10 (Category avg: 9.3/10)
- **Quality of Support:** 8.3/10 (Category avg: 9.0/10)
- **Ease of Use:** 8.7/10 (Category avg: 9.0/10)
- **Ease of Admin:** 8.3/10 (Category avg: 8.8/10)

**Who Is the Company Behind NiCE CXone?**

- **Seller:** [NiCE](https://www.g2.com/sellers/nice)
- **Year Founded:** 1986
- **HQ Location:** Hoboken, New Jersey
- **Twitter:** @NICELtd (14,634 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/nice-systems/ (13,947 employees on LinkedIn®)
- **Ownership:** NASDAQ: NICE

**Who Uses This Product?**
  - **Who Uses This:** Customer Service Representative, Supervisor
  - **Top Industries:** Consumer Services, Information Technology and Services
  - **Company Size:** 52% Mid-Market, 34% Enterprise


#### What Are NiCE CXone's Pros and Cons?

**Pros:**

- Ease of Use (38 reviews)
- Features (27 reviews)
- Efficiency (26 reviews)
- Helpful (21 reviews)
- User Interface (15 reviews)

**Cons:**

- Call Issues (14 reviews)
- Technical Issues (14 reviews)
- Learning Curve (10 reviews)
- Missing Features (10 reviews)
- Poor Customer Support (10 reviews)

### 10. [Observe.AI](https://www.g2.com/products/observe-ai/reviews)
  Observe.AI is the AI Agents platform for customer experience, designed to help organizations deliver faster, smarter, and more efficient customer service at scale. The platform enables businesses to deploy specialized AI agents that autonomously execute work across the full CX lifecycle—from handling customer conversations to supporting frontline teams and optimizing operations. Each AI agent is purpose-built for a specific role, equipped to understand context, make decisions, take action, and continuously improve outcomes. This allows organizations to increase resolution speed, elevate service quality, and reduce operational costs while empowering your frontline team to focus on higher-value work. Built on a CX-native foundation, Observe.AI works with global brands, like DoorDash, Transcarent, Affordable Care, Signify Health, and Verida, to improve customer satisfaction, boost productivity, and deliver consistent, scalable performance across every customer interaction.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 217
**How Do G2 Users Rate Observe.AI?**

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.3/10)
- **Quality of Support:** 9.2/10 (Category avg: 9.0/10)
- **Ease of Use:** 9.2/10 (Category avg: 9.0/10)
- **Ease of Admin:** 9.2/10 (Category avg: 8.8/10)

**Who Is the Company Behind Observe.AI?**

- **Seller:** [Observe.AI](https://www.g2.com/sellers/observe-ai)
- **Company Website:** https://observe.ai
- **Year Founded:** 2017
- **HQ Location:** San Francisco, California
- **Twitter:** @observeAI (1,513 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/18090845/ (403 employees on LinkedIn®)

**Who Uses This Product?**
  - **Who Uses This:** Assistant Quality Assurance, Quality Analyst
  - **Top Industries:** Outsourcing/Offshoring, Consumer Services
  - **Company Size:** 66% Mid-Market, 22% Small-Business


#### What Are Observe.AI's Pros and Cons?

**Pros:**

- Ease of Use (26 reviews)
- Efficiency (20 reviews)
- Helpful (19 reviews)
- Artificial Intelligence (16 reviews)
- Coaching (16 reviews)

**Cons:**

- Accuracy Issues (16 reviews)
- Inaccuracy (15 reviews)
- Inaccurate Data Analysis (12 reviews)
- Call Issues (7 reviews)
- Missing Features (7 reviews)

### 11. [Invoca](https://www.g2.com/products/invoca/reviews)
  Which of your campaigns drive the best phone leads? Are you losing sales because of bad call experiences? Are you getting credit for all of your conversions? Invoca helps businesses drive revenue growth by unlocking new data from calls, so they can acquire and retain more customers for less money. With Invoca's revenue execution platform, businesses are driving unbelievable results: • Marketing teams — like the one at Rogers Communications — are driving up lead quality and driving down acquisition costs by 82% • Contact centers — like the one at MoneySolver — are boosting agent performance and conversion rates by 100% • Multi-location businesses — like Renewal by Andersen — are increasing appointments set over the phone by nearly 50% Invoca is trusted by the world’s top brands, including AutoNation, Flagstar Bank, Mayo Clinic, Orkin, Subaru, and Verizon, as well as: • 6 of the top 10 US health systems • 4 of the top 6 US mortgage lenders • 5 of the top 10 US property & casualty insurance companies • 5 of the top 7 US telecommunications companies To see more customer results, visit www.invoca.com/customers.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 926
**How Do G2 Users Rate Invoca?**

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.3/10)
- **Quality of Support:** 9.1/10 (Category avg: 9.0/10)
- **Ease of Use:** 8.4/10 (Category avg: 9.0/10)
- **Ease of Admin:** 8.3/10 (Category avg: 8.8/10)

**Who Is the Company Behind Invoca?**

- **Seller:** [Invoca](https://www.g2.com/sellers/invoca)
- **Company Website:** https://www.invoca.com/
- **Year Founded:** 2008
- **HQ Location:** Santa Barbara, CA
- **Twitter:** @Invoca (4,204 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/210676/ (392 employees on LinkedIn®)

**Who Uses This Product?**
  - **Who Uses This:** Digital Marketing Manager, Marketing Manager
  - **Top Industries:** Marketing and Advertising, Hospital & Health Care
  - **Company Size:** 38% Small-Business, 33% Mid-Market


#### What Are Invoca's Pros and Cons?

**Pros:**

- Helpful (28 reviews)
- Ease of Use (25 reviews)
- Analytics (23 reviews)
- Customer Support (20 reviews)
- Attribution Accuracy (19 reviews)

**Cons:**

- Learning Curve (9 reviews)
- Missing Features (9 reviews)
- Call Issues (8 reviews)
- Complexity (8 reviews)
- Complex Setup (8 reviews)

### 12. [Avaya Experience Platform](https://www.g2.com/products/avaya-experience-platform/reviews)
  The Avaya Experience Platform aims to turn moments with customers into momentum for businesses by making it easier to deliver memorable experiences across all channels and devices, at all times, giving employees tools to respond faster, with greater insight, while engaging and satisfying the needs of customers. The solution boasts an innovation without disruption approach to reduce the amount of investment required to add best-in-class technologies into the customer experience workflows to drive new business outcomes.


  **Average Rating:** 4.1/5.0
  **Total Reviews:** 153
**How Do G2 Users Rate Avaya Experience Platform?**

- **Has the product been a good partner in doing business?:** 7.9/10 (Category avg: 9.3/10)
- **Quality of Support:** 8.2/10 (Category avg: 9.0/10)
- **Ease of Use:** 8.4/10 (Category avg: 9.0/10)
- **Ease of Admin:** 7.8/10 (Category avg: 8.8/10)

**Who Is the Company Behind Avaya Experience Platform?**

- **Seller:** [Avaya](https://www.g2.com/sellers/avaya)
- **Year Founded:** 2000
- **HQ Location:** Durham, North Carolina
- **Twitter:** @Avaya (36,773 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/1494/ (11,842 employees on LinkedIn®)
- **Ownership:** NYSE: AVYA

**Who Uses This Product?**
  - **Who Uses This:** Telecom engineer
  - **Top Industries:** Telecommunications, Information Technology and Services
  - **Company Size:** 52% Enterprise, 34% Mid-Market


#### What Are Avaya Experience Platform's Pros and Cons?

**Pros:**

- Calling Features (2 reviews)
- Analytics (1 reviews)
- Call Quality (1 reviews)
- Connectivity (1 reviews)
- Ease of Use (1 reviews)

**Cons:**

- Complexity (1 reviews)
- Customization Difficulty (1 reviews)
- Difficult Implementation (1 reviews)
- Difficult Setup (1 reviews)
- Error Handling (1 reviews)

### 13. [Ender Turing](https://www.g2.com/products/ender-turing/reviews)
  Ender Turing is an AI-driven platform designed to enhance customer experience and employee performance in contact centers. By analyzing voice and digital interactions, it provides real-time insights that help businesses make informed decisions aligned with their strategic objectives. Key Features and Functionality: - Speech Analytics: Transforms call and contact centers by extracting valuable insights from conversations, analyzing speech, emotion, and intent nuances to unlock the full potential of each interaction. - Automated Quality Assurance: Utilizes AI to automatically monitor and evaluate 100% of calls and chats, eliminating the need for random sampling and ensuring comprehensive quality management. - Agent Coaching: Provides continuous coaching to increase agent proficiency levels and encourage top-level performance. - Behavior Analytics: Decodes patterns and guides agents for optimal interactions, helping to identify and enhance behaviors that have a proven impact on achieving positive outcomes. - Integration Capabilities: Seamlessly integrates with existing contact center ecosystems, including call and chat recording systems, as well as CRM systems, to provide end-to-end analytics on the performance of conversations. Primary Value and Solutions Provided: Ender Turing addresses the challenges contact centers face in identifying and replicating top-performing agent behaviors, leading to inconsistent customer experiences and missed revenue opportunities. Traditional quality assurance processes are manual, time-consuming, and unable to analyze every interaction, resulting in incomplete insights and delayed coaching. By leveraging AI-driven analytics, Ender Turing enables businesses to: - Enhance Customer Satisfaction: By providing real-time insights into customer interactions, businesses can make informed decisions that improve the overall customer experience. - Improve Agent Performance: Continuous coaching and behavior analytics help agents refine their skills and adopt best practices, leading to higher proficiency levels. - Increase Sales Efficiency: Identifying and replicating top-performing behaviors among agents leads to more effective sales strategies and increased revenue. - Ensure Compliance: Automated quality assurance and compliance dashboards help businesses adhere to industry regulations and standards. By implementing Ender Turing, contact centers can transform their operations, achieving higher customer satisfaction, improved agent performance, and increased sales efficiency.


  **Average Rating:** 4.8/5.0
  **Total Reviews:** 42
**How Do G2 Users Rate Ender Turing?**

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.3/10)
- **Quality of Support:** 9.9/10 (Category avg: 9.0/10)
- **Ease of Use:** 9.5/10 (Category avg: 9.0/10)
- **Ease of Admin:** 9.6/10 (Category avg: 8.8/10)

**Who Is the Company Behind Ender Turing?**

- **Seller:** [Ender Turing](https://www.g2.com/sellers/ender-turing)
- **Year Founded:** 2018
- **HQ Location:** Tallinn, Harjumaa
- **Twitter:** @EnderTuring (74 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/enderturing/ (11 employees on LinkedIn®)

**Who Uses This Product?**
  - **Top Industries:** Financial Services, Retail
  - **Company Size:** 60% Enterprise, 36% Mid-Market


### 14. [SuccessKPI](https://www.g2.com/products/successkpi/reviews)
  An AI-powered operating system for high-performing contact centers that delivers insights, action and automation. Complete BI reporting, AI-powered Quality Management, WFM, speech and text analytics, agent automation, and more. - Unified visibility and control: See what’s happening across channels, teams, systems, and workflows in one place, so nothing important is hidden and nothing critical is left unmanaged. - Insight that leads directly to action: Move beyond dashboards and reports to insights that tell you what to do next, who should do it, and where to focus to improve outcomes. - Tools to improve people and processes at scale: Identify coaching opportunities, process breakdowns, and automation candidates across thousands of agents without adding manual effort. - Built for enterprise complexity and regulation: Designed to work inside large, regulated environments with the security, governance, and flexibility enterprise teams require. Rather than monitoring 3-5% of sampled calls, SuccessKPI allows you to monitor 100% of customer contacts allowing companies to catch problems, identify upsell opportunities, and reduce agent churn. Our customers report an average of 10% improvement in NPS. Business Intelligence: Unify CX & EX data across every channel and tool into a single, secure foundation. Measure and improve your customer experience with BI for contact centers. Speech and Text Analytics: Surface real-time insights, anomalies, and signals from every customer interaction with AI-powered speech, text and sentiment analysis. Real-Time Agent & Supervisor Assist: Deliver next-best actions and guidance to agents, and empower supervisors with powerful real-time capabilities. Quality Monitoring: Save time, improve agent performance, and mitigate compliance risks by modernizing your quality management. Supercharge your experience with AI-powered evaluations and scoring. Workforce Management: Forecast interactions, automatically generate schedules, and gain the ability to monitor in real-time giving insight to everyone from the agent to the supervisor. Playbook Builder: Bring powerful AI to life in the most flexible and robust action platform available for contact centers. Put insights to action instantly and achieve better outcomes. Last-Mile Connectivity: Detect, act, and automate resolution of last-mile connectivity issues before they escalate. Keep a pulse on tech problems that plague remote agents such as desktop, network, and headset issues that create bad CX from what should have been successful interactions.


  **Average Rating:** 4.3/5.0
  **Total Reviews:** 81
**How Do G2 Users Rate SuccessKPI?**

- **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.3/10)
- **Quality of Support:** 7.6/10 (Category avg: 9.0/10)
- **Ease of Use:** 8.5/10 (Category avg: 9.0/10)
- **Ease of Admin:** 8.3/10 (Category avg: 8.8/10)

**Who Is the Company Behind SuccessKPI?**

- **Seller:** [SuccessKPI](https://www.g2.com/sellers/successkpi)
- **Company Website:** https://successkpi.com/
- **Year Founded:** 2017
- **HQ Location:** Chantilly, US
- **Twitter:** @successkpi (72 Twitter followers)
- **LinkedIn® Page:** http://www.linkedin.com/company/successkpis (169 employees on LinkedIn®)

**Who Uses This Product?**
  - **Top Industries:** Consumer Services, Information Technology and Services
  - **Company Size:** 59% Mid-Market, 21% Enterprise


### 15. [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews)
  JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place. It helps customer-facing teams work more efficiently, respond faster, and connect better with prospects and customers. 6,000+ businesses worldwide use JustCall to: - Manage all customer conversations from a single platform - Automate routine tasks and workflows - Get real-time AI insights to improve conversations - Ensure 24/7 coverage with inbound AI Voice Agents (outbound support coming soon) Key features: - Calling: Global phone numbers, inbound/outbound calling, smart routing, auto/predictive/power dialers - Messaging: SMS & MMS, workflows, bots, shared WhatsApp inbox, multi-level IVR, shared email inbox - AI tools: Real-time agent assist, AI coaching, sentiment analysis, call scoring, live monitoring, SMS Copilot, inbound AI Voice Agent - Integrations & collaboration: 100+ CRM integrations, collaborative team workspace


  **Average Rating:** 4.3/5.0
  **Total Reviews:** 2,352
**How Do G2 Users Rate JustCall?**

- **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.3/10)
- **Quality of Support:** 8.3/10 (Category avg: 9.0/10)
- **Ease of Use:** 8.8/10 (Category avg: 9.0/10)
- **Ease of Admin:** 8.6/10 (Category avg: 8.8/10)

**Who Is the Company Behind JustCall?**

- **Seller:** [Saas Labs](https://www.g2.com/sellers/saas-labs)
- **Company Website:** https://www.saaslabs.co/
- **Year Founded:** 2016
- **HQ Location:** Palo Alto, California
- **Twitter:** @saas_labs (306 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/10436435/ (428 employees on LinkedIn®)

**Who Uses This Product?**
  - **Who Uses This:** CEO, Account Executive
  - **Top Industries:** Computer Software, Financial Services
  - **Company Size:** 59% Small-Business, 31% Mid-Market


#### What Are JustCall's Pros and Cons?

**Pros:**

- Ease of Use (853 reviews)
- Features (528 reviews)
- Helpful (453 reviews)
- Call Management (415 reviews)
- Calling Features (389 reviews)

**Cons:**

- Call Issues (466 reviews)
- Call Functionality (324 reviews)
- Connection Issues (271 reviews)
- Poor Call Quality (234 reviews)
- Slow Loading (223 reviews)

### 16. [Sestek Speech Analytics](https://www.g2.com/products/sestek-speech-analytics/reviews)
  Sestek is a global technology vendor working on conversational AI and analytics solutions for customer service since 2000. Sestek helps companies become more data-driven, improve in efficiency, and provide better experiences for their customers. Sestek's Speech Analytics solution collects 100% of customer interaction data at customer service channels and convert it into meaningful information for decision-makers. The solution provides critical insights to understand customers better and help to improve their experiences. Equipped with market-leading speech recognition rate and advanced quality management tools, this solution enables supervisors to objectively score and maximize agent performance with tangible feedback.


  **Average Rating:** 4.8/5.0
  **Total Reviews:** 20
**How Do G2 Users Rate Sestek Speech Analytics?**

- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.3/10)
- **Quality of Support:** 9.6/10 (Category avg: 9.0/10)
- **Ease of Use:** 9.1/10 (Category avg: 9.0/10)
- **Ease of Admin:** 9.3/10 (Category avg: 8.8/10)

**Who Is the Company Behind Sestek Speech Analytics?**

- **Seller:** [Sestek](https://www.g2.com/sellers/sestek)
- **Year Founded:** 2000
- **HQ Location:** Istanbul, Turkey
- **Twitter:** @SESTEK (490 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/sestek (201 employees on LinkedIn®)

**Who Uses This Product?**
  - **Company Size:** 55% Enterprise, 45% Mid-Market


### 17. [Omind](https://www.g2.com/products/omind/reviews)
  Omind is a comprehensive digital experience solution designed to help businesses enhance their customer, employee, and operational interactions through the integration of advanced technology and human-centric design. By leveraging cutting-edge tools, including Generative AI, Omind focuses on creating personalized experiences that foster genuine connections between brands and their audiences. This approach not only elevates customer satisfaction but also drives brand loyalty and operational efficiency. Targeting a diverse range of industries, Omind caters to businesses looking to improve their customer experience, streamline operations, and empower their employees. The platform is particularly beneficial for organizations that recognize the importance of human connection in a digital landscape. By utilizing Omind, businesses can transform every interaction into an opportunity for engagement, ensuring that their communications resonate with customers on a personal level. One of the standout features of Omind is its customer experience module, which harnesses the power of Generative AI to personalize every touchpoint. This capability allows businesses to tailor their messaging and offerings based on individual customer preferences and behaviors, ultimately leading to stronger relationships and increased loyalty. Additionally, the intelligent document processing feature enhances business operations by aligning activities with organizational goals, thereby driving value and efficiency at every stage. Omind also places a strong emphasis on employee experience, equipping teams with the tools they need to excel in customer service. The platform integrates AI-driven quality assurance with a user-friendly interface, ensuring that employees are not only well-prepared but also motivated to act as brand champions. This focus on empowering staff contributes to a positive work environment and enhances the overall quality of customer interactions. Omind stands out as a partner for organizations seeking to innovate and grow. By combining strategic insights with exceptional design, Omind helps businesses craft memorable experiences that inspire and engage. Through collaboration, organizations can leverage Omind’s capabilities to transcend traditional boundaries and achieve their goals in a meaningful way.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 60
**How Do G2 Users Rate Omind?**

- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.3/10)
- **Quality of Support:** 8.7/10 (Category avg: 9.0/10)
- **Ease of Use:** 9.3/10 (Category avg: 9.0/10)
- **Ease of Admin:** 9.8/10 (Category avg: 8.8/10)

**Who Is the Company Behind Omind?**

- **Seller:** [Omind.ai](https://www.g2.com/sellers/omind-ai)
- **Company Website:** https://www.omind.ai/
- **Year Founded:** 2020
- **HQ Location:** Berkeley Lake, US
- **LinkedIn® Page:** https://www.linkedin.com/company/omindtech/ (64 employees on LinkedIn®)

**Who Uses This Product?**
  - **Who Uses This:** Quality Analyst
  - **Top Industries:** Outsourcing/Offshoring
  - **Company Size:** 65% Enterprise, 18% Mid-Market


#### What Are Omind's Pros and Cons?

**Pros:**

- Accuracy (1 reviews)
- Automation (1 reviews)
- Customer Support (1 reviews)
- Daily Use (1 reviews)
- Data Management (1 reviews)


### 18. [Calabrio ONE](https://www.g2.com/products/calabrio-one/reviews)
  As contact centers face evolving challenges and increasing demands, rapid innovation in workforce optimization (WFO) technology promises to rise to the occasion and help achieve an elevated approach. You can seek out the leading-edge tools that are driving transformational WFO best practices in some of the most innovative contact centers. And you can find a true WFO solutions partner to help you maximize the value of those tools and achieve the outcomes that matter most for your business. Calabrio ONE elevates contact center WFO with its seamlessly embedded analytics tools. By bringing together call recording, quality management, workforce management and voice-of-the-customer (VoC) analytics into one fully-integrated software suite, we help companies put their customers first. Integrated analytics helps business users of all backgrounds easily analyze and act upon the data gathered every day in the contact center to improve customer satisfaction, protect your brand, and increase product innovation. Built to take full advantage of agile cloud-based platforms, Calabrio ONE is easy to use, easy to personalize, and provides the insights you need to improve customer and agent experience in your contact center. Note: Calabrio and Verint have now joined forces under the name Verint.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 380
**How Do G2 Users Rate Calabrio ONE?**

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.3/10)
- **Quality of Support:** 9.0/10 (Category avg: 9.0/10)
- **Ease of Use:** 9.0/10 (Category avg: 9.0/10)
- **Ease of Admin:** 8.5/10 (Category avg: 8.8/10)

**Who Is the Company Behind Calabrio ONE?**

- **Seller:** [Verint](https://www.g2.com/sellers/verint)
- **Company Website:** https://www.verint.com/
- **Year Founded:** 1994
- **HQ Location:** Melville, New York
- **Twitter:** @Verint (7,744 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/verint (4,226 employees on LinkedIn®)

**Who Uses This Product?**
  - **Who Uses This:** Risk Investigator, Workforce Analyst
  - **Top Industries:** Consumer Services, Hospital & Health Care
  - **Company Size:** 52% Mid-Market, 37% Enterprise


#### What Are Calabrio ONE's Pros and Cons?

**Pros:**

- Ease of Use (59 reviews)
- Features (39 reviews)
- Efficiency (36 reviews)
- Scheduling (30 reviews)
- Customer Support (25 reviews)

**Cons:**

- Missing Features (20 reviews)
- Poor Reporting (16 reviews)
- Inadequate Reporting (15 reviews)
- Not Intuitive (13 reviews)
- Inaccurate Data Analysis (12 reviews)


    ## What Is Speech Analytics Software?
  [Call & Contact Center Software](https://www.g2.com/categories/call-contact-center)
  ## What Software Categories Are Similar to Speech Analytics Software?
    - [Contact Center Software](https://www.g2.com/categories/contact-center)
    - [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence)
    - [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance)