The Top 20 Speech Analytics Software

Check out this list of the top Speech Analytics Software products based on user satisfaction. A product's satisfaction score is calculated by a proprietary algorithm that factors in real-user satisfaction ratings from review data. Software buyers can compare products according to their satisfaction scores to streamline the buying process and quickly identify the best products based on the experiences of their peers.

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G2 Satisfaction Score

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Convin.ai

100

Overall Satisfaction Score

100

Top Industries of Reviewers:

Education Management

42%

Health, Wellness and Fitness

26%

Computer Games

25%

Insurance

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

9.7

Meets Requirements

Average: 9.3

9.6

Ease of Doing Business With

Average: 9.0

9.2

Ease of Setup

Average: 9.2

9.3

Quality of Support

Average: 9.3

9.8

Ease of Admin

Average: 8.7

9.0

Google Cloud Speech-to-Text

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

56%

Computer Software

22%

Financial Services

11%

Marketing and Advertising

11%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

9.8

Meets Requirements

Average: 9.3

9.2

Ease of Doing Business With

Average: 9.0

8.9

Ease of Setup

Average: 9.2

9.5

Quality of Support

Average: 9.3

9.4

Ease of Admin

Average: 8.7

8.8

Prodigal

Overall Satisfaction Score

Top Industries of Reviewers:

Financial Services

74%

Consumer Services

12%

Outsourcing/Offshoring

Banking

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

9.7

Meets Requirements

Average: 9.3

9.7

Ease of Doing Business With

Average: 9.0

9.7

Ease of Setup

Average: 9.2

9.5

Quality of Support

Average: 9.3

9.6

Ease of Admin

Average: 8.7

9.7

Dubber Platform

Overall Satisfaction Score

Top Industries of Reviewers:

Automotive

40%

Construction

20%

Hospital & Health Care

20%

Building Materials

20%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

9.9

Meets Requirements

Average: 9.3

10.0

Ease of Doing Business With

Average: 9.0

9.9

Ease of Setup

Average: 9.2

9.9

Quality of Support

Average: 9.3

9.9

Ease of Admin

Average: 8.7

9.6

Verint Speech and Text Analytics

Overall Satisfaction Score

Top Industries of Reviewers:

Insurance

37%

Banking

23%

Consumer Services

23%

Airlines/Aviation

17%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

8.7

Meets Requirements

Average: 9.3

8.6

Ease of Doing Business With

Average: 9.0

9.2

Ease of Setup

Average: 9.2

8.6

Quality of Support

Average: 9.3

8.3

Ease of Admin

Average: 8.7

8.5

Ozonetel

Overall Satisfaction Score

Top Industries of Reviewers:

Hospitality

25%

Health, Wellness and Fitness

25%

Financial Services

25%

Information Technology and Services

25%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

9.7

Meets Requirements

Average: 9.3

9.5

Ease of Doing Business With

Average: 9.0

9.7

Ease of Setup

Average: 9.2

9.6

Quality of Support

Average: 9.3

9.3

Ease of Admin

Average: 8.7

9.5

evaluagent

Overall Satisfaction Score

Top Industries of Reviewers:

Consumer Services

43%

Financial Services

29%

Airlines/Aviation

21%

Broadcast Media

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

9.2

Meets Requirements

Average: 9.3

9.7

Ease of Doing Business With

Average: 9.0

10.0

Ease of Setup

Average: 9.2

9.4

Quality of Support

Average: 9.3

9.3

Ease of Admin

Average: 8.7

9.9

Mihup

Overall Satisfaction Score

Top Industries of Reviewers:

Financial Services

43%

Information Technology and Services

29%

Broadcast Media

14%

Computer Networking

14%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

9.7

Meets Requirements

Average: 9.3

9.9

Ease of Doing Business With

Average: 9.0

0.0

Ease of Setup

Average: 9.2

9.7

Quality of Support

Average: 9.3

9.8

Ease of Admin

Average: 8.7

0.0

Capturi

Overall Satisfaction Score

Top Industries of Reviewers:

Oil & Energy

44%

Telecommunications

38%

Consumer Services

13%

Insurance

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

9.0

Meets Requirements

Average: 9.3

9.3

Ease of Doing Business With

Average: 9.0

9.9

Ease of Setup

Average: 9.2

9.5

Quality of Support

Average: 9.3

9.9

Ease of Admin

Average: 8.7

9.4

#10

JustCall

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

32%

Consulting

29%

Financial Services

25%

Information Technology and Services

14%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

9.0

Meets Requirements

Average: 9.3

8.8

Ease of Doing Business With

Average: 9.0

8.7

Ease of Setup

Average: 9.2

9.0

Quality of Support

Average: 9.3

8.8

Ease of Admin

Average: 8.7

8.4

#11

Enthu.ai

Overall Satisfaction Score

Top Industries of Reviewers:

Outsourcing/Offshoring

33%

Computer Software

33%

Real Estate

20%

Information Technology and Services

13%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

9.4

Meets Requirements

Average: 9.3

9.2

Ease of Doing Business With

Average: 9.0

10.0

Ease of Setup

Average: 9.2

9.5

Quality of Support

Average: 9.3

10.0

Ease of Admin

Average: 8.7

9.3

#12

CallMiner Eureka

Overall Satisfaction Score

Top Industries of Reviewers:

Financial Services

56%

Insurance

16%

Telecommunications

14%

Hospital & Health Care

13%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

8.7

Meets Requirements

Average: 9.3

9.0

Ease of Doing Business With

Average: 9.0

9.5

Ease of Setup

Average: 9.2

8.2

Quality of Support

Average: 9.3

9.2

Ease of Admin

Average: 8.7

8.7

#13

Invoca

Overall Satisfaction Score

Top Industries of Reviewers:

Marketing and Advertising

40%

Hospital & Health Care

27%

Financial Services

23%

Construction

10%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

9.3

Meets Requirements

Average: 9.3

9.7

Ease of Doing Business With

Average: 9.0

9.9

Ease of Setup

Average: 9.2

9.1

Quality of Support

Average: 9.3

9.5

Ease of Admin

Average: 8.7

9.5

#14

Observe.AI

Overall Satisfaction Score

Top Industries of Reviewers:

Consumer Services

39%

Financial Services

25%

Telecommunications

19%

Retail

17%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

9.3

Meets Requirements

Average: 9.3

9.1

Ease of Doing Business With

Average: 9.0

9.6

Ease of Setup

Average: 9.2

8.9

Quality of Support

Average: 9.3

9.4

Ease of Admin

Average: 8.7

9.1

#15

Genesys Cloud CX

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

34%

Financial Services

26%

Telecommunications

21%

Banking

19%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

9.2

Meets Requirements

Average: 9.3

9.2

Ease of Doing Business With

Average: 9.0

9.3

Ease of Setup

Average: 9.2

9.1

Quality of Support

Average: 9.3

8.6

Ease of Admin

Average: 8.7

9.2

#16

Talkdesk

Overall Satisfaction Score

Top Industries of Reviewers:

Education Management

29%

Computer Software

28%

Consumer Services

23%

E-Learning

20%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

9.3

Meets Requirements

Average: 9.3

8.9

Ease of Doing Business With

Average: 9.0

9.5

Ease of Setup

Average: 9.2

8.8

Quality of Support

Average: 9.3

9.0

Ease of Admin

Average: 8.7

9.3

#17

Sestek Speech Analytics

Overall Satisfaction Score

Top Industries of Reviewers:

Telecommunications

33%

Airlines/Aviation

25%

Chemicals

25%

Banking

17%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

9.3

Meets Requirements

Average: 9.3

9.3

Ease of Doing Business With

Average: 9.0

9.6

Ease of Setup

Average: 9.2

9.6

Quality of Support

Average: 9.3

9.6

Ease of Admin

Average: 8.7

9.5

#18

CloudTalk

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

31%

Marketing and Advertising

28%

Computer Software

22%

Education Management

19%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

9.0

Meets Requirements

Average: 9.3

9.2

Ease of Doing Business With

Average: 9.0

9.2

Ease of Setup

Average: 9.2

9.2

Quality of Support

Average: 9.3

9.1

Ease of Admin

Average: 8.7

8.8

#19

Creovai

Overall Satisfaction Score

Top Industries of Reviewers:

Consumer Services

32%

Retail

25%

Banking

21%

Telecommunications

21%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

8.7

Meets Requirements

Average: 9.3

8.9

Ease of Doing Business With

Average: 9.0

9.3

Ease of Setup

Average: 9.2

8.9

Quality of Support

Average: 9.3

9.5

Ease of Admin

Average: 8.7

8.6

#20

NICE CXone Mpower

Overall Satisfaction Score

Top Industries of Reviewers:

Consumer Services

33%

Information Technology and Services

25%

Telecommunications

23%

Financial Services

18%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

9.2

Meets Requirements

Average: 9.3

9.3

Ease of Doing Business With

Average: 9.0

9.0

Ease of Setup

Average: 9.2

8.5

Quality of Support

Average: 9.3

8.9

Ease of Admin

Average: 8.7

9.3

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