Enthu.ai Reviews & Product Details

I’m in charge of call quality, and honestly, reviewing calls used to drain my time.

Enthu changed that. It highlights the key moments, shows me where things went wrong, and helps me deliver feedback fast, without sorting through every single call. Review collected by and hosted on G2.com.

The reports work well, but being able to drill down by campaign or agent group would make performance reviews more actionable. Review collected by and hosted on G2.com.

The Enthu.AI software tool has been a game-changer for our operations, seamlessly converting voice to text and enabling us to process multiple calls efficiently.

Its ability to provide additional insights into conversations has greatly enhanced our understanding of customer interactions and agent performance.

The quick conversion speeds save significant time, allowing us to focus on analysis and improvements.

It’s a powerful tool that streamlines workflows while offering deeper call intelligence.

Truly an essential asset for our team! Review collected by and hosted on G2.com.

We utilize a manual call upload approach, which comes with its limitations, as it relies on a fixed number of uploads to efficiently process AI logic. Review collected by and hosted on G2.com.

Enthu.AI helps us by transcribing 100% of our calls and showing key moments in a clear dashboard. We can easily rank agents, find common keywords, and get results in seconds.

Each call comes with a transcript and recording, which makes evaluations more accurate. Review collected by and hosted on G2.com.

No complaints so far, I am still trying the tool. Review collected by and hosted on G2.com.

Enthu provides incredibly in-depth analytics into every call our reps make. The transcription and moments make evaluating a call easier, but the reporting functionality really helps me evaluate which reps are succeeding and which are not.

I LOVE how they are always coming out with new features. They take feedback seriously and release updates regularly. Review collected by and hosted on G2.com.

I just wish I had more time to use the system. The more you put into it, the more you get out of it, but we don't have a designated QA person at our company. Review collected by and hosted on G2.com.

Enthu stands out with it's simplistic yet stylish interface. Making a technical application easy to use for non-technical users whilst providing an empowering and seamless experience. Enthu is rich in it's product offering and features, which are constantly reviewed to ensure the best solutions are available to it's users. Review collected by and hosted on G2.com.

We have been using Enthu.Ai for around 4-6 months so thus far nothing to dislike about the product. On the contrary, a few recommendations made to the Enthu team were able to provide solutions and implement new features. Review collected by and hosted on G2.com.

The UI is clean and fresh, you can pick up the product in a few hours. Unlike our previous speech partner that took 6 months to configure.

Low implementation costs and good value on a monthly agent subscription fee

Transcription is the best i;ve worked with and really quick to start gaining insight and results from agent feedback.

The team are attentive and passionate about delivering a good service, they also are willing to take ideas and implement the product from users experience

Highly recommend to any Contact centre of telephony sales team ! Review collected by and hosted on G2.com.

It still lacks the customer word cloud trends and specific metric coaching points that i have seen in other leading analytic products. I hear that these are features coming in 2024 Review collected by and hosted on G2.com.

Simple to use, ease integration with a flexible business model, and great customer support Review collected by and hosted on G2.com.

We have been using Enthu for over 1 year and no complains so far Review collected by and hosted on G2.com.

Integration with our telephony took just a minute. We could start using Enthu right on day 1.

The entire program is quite intuitive and simple to use, and doesn’t need extensive training. Checking calls for quality, especially in a regulated industry like ours, is always a challenge but ENthu makes it a breeze.

The support is exceptional. They have been closely involved in the setup and beyond, making sure we extract value from the program. Review collected by and hosted on G2.com.

Nothing much that I could complain about, but they should consider adding role specific dashboards within the platform. Also, ChatGPT is the talk of the town, I would be interested to see how they build in the generative AI features on calling data. Review collected by and hosted on G2.com.

Enthu.ai is easy to use and a great tool used to summarize interactions. The training and onboarding process that I was provided by Tushar was easy to follow along.

This product has made it easier to see an overall performance of my team. The transcripts and ability to search keywords has been very useful when providing feedback and coaching my team.

Enthu.ai customer support is outstanding. If I have a question or concern, I receive a response almost immediately.

I am excited to use all the features Enthi.ai has to offer. Review collected by and hosted on G2.com.

At this time I can't say there is anything that I dislike. Review collected by and hosted on G2.com.

High accuracy: Enthu's transcriptions are highly accurate, with an average error rate of less than 1%.

Fast turnaround times: Enthu can transcribe audio and video files in as little as 30 minutes.

Customer support: Enthu's customer support is responsive and helpful. The founders are adept and have a brilliant team in place. Review collected by and hosted on G2.com.

Enthu has many brilliant features in the pipeline that our company cannot wait to utilize.More than a dislike, we are just impatient about these upcoming features. Review collected by and hosted on G2.com.