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Best Conversation Intelligence Software

Julie Jung
JJ
Researched and written by Julie Jung

Conversation intelligence (CI) software records, transcribes, and analyzes sales calls. Through analyzing sales calls, CI software can identify keywords and topics of conversation so users can quickly jump to those points in the recorded sales calls and further analyze valuable insights. CI software can be used by businesses to take notes on key conversations with potential buyers, identify risky or noncompliant topics of conversation, coach new sales representatives on best practices, and any other use cases that can be used from the analysis and transcription of sales calls.

Sales coaching software is a related software that generally offers conversation intelligence capabilities but focuses less on analyzing the transcription and text of a call and more on the language, cadence, and technique of the sales representative. Additionally, sales coaching software provides separate features for sales representatives to easily view and organize sales deals that are in the pipeline.

To qualify for inclusion in the Conversation Intelligence (CI) category, a product must:

Transcribe calls into text and data that can be searched and analyzed
Analyze the transcription of a call and identify keywords, themes, and possible action items
Provide statics of a conversation including talk ratios, customer interactivity, and total call duration
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Featured Conversation Intelligence Software At A Glance

Free Plan Available:
Fathom
Sponsored
Fathom
Leader:
Gong
Gong
Highest Performer:
Spiky
Spiky
Easiest to Use:
Balto
Balto
Top Trending:
Otter.ai
Otter.ai
Show LessShow More
Highest Performer:
Spiky
Spiky
Easiest to Use:
Balto
Balto
Top Trending:
Otter.ai
Otter.ai

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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211 Listings in Conversation Intelligence Available
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Gong
(6,450)4.7 out of 5
Optimized for quick response
6th Easiest To Use in Conversation Intelligence software
View top Consulting Services for Gong
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and a

    Users
    • Account Executive
    • Customer Success Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 69% Mid-Market
    • 17% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Gong is a conversation intelligence tool that transcribes and analyzes sales calls and texts, provides insights and summaries of event engagement, and facilitates the coaching of sales representatives.
    • Reviewers like Gong's accurate transcription capabilities, AI support, seamless integration with other tools, and its ability to provide insights and summaries of event engagement, which improves their workflow and productivity.
    • Users experienced issues with Gong's high cost, complex onboarding process, inaccurate AI summaries, and the fact that it marks a call as listened when it hasn't been fully listened to.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Gong Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Helpful
    376
    Ease of Use
    315
    Call Recording
    265
    AI Summary
    222
    Accuracy
    221
    Cons
    Call Issues
    143
    Recording Issues
    102
    AI Inaccuracy
    83
    Accuracy Issues
    78
    AI Limitations
    77
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Gong features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.4
    8.7
    Artificial Intelligence
    Average: 8.6
    8.6
    Customer Scoring
    Average: 8.3
    8.9
    AI Text Summarization
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Gong
    Company Website
    Year Founded
    2015
    HQ Location
    San Francisco, California
    Twitter
    @Gong_io
    7,603 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,313 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and a

Users
  • Account Executive
  • Customer Success Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 69% Mid-Market
  • 17% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Gong is a conversation intelligence tool that transcribes and analyzes sales calls and texts, provides insights and summaries of event engagement, and facilitates the coaching of sales representatives.
  • Reviewers like Gong's accurate transcription capabilities, AI support, seamless integration with other tools, and its ability to provide insights and summaries of event engagement, which improves their workflow and productivity.
  • Users experienced issues with Gong's high cost, complex onboarding process, inaccurate AI summaries, and the fact that it marks a call as listened when it hasn't been fully listened to.
Gong Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Helpful
376
Ease of Use
315
Call Recording
265
AI Summary
222
Accuracy
221
Cons
Call Issues
143
Recording Issues
102
AI Inaccuracy
83
Accuracy Issues
78
AI Limitations
77
View All Pros and Cons
Gong features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.4
8.7
Artificial Intelligence
Average: 8.6
8.6
Customer Scoring
Average: 8.3
8.9
AI Text Summarization
Average: 8.5
Seller Details
Seller
Gong
Company Website
Year Founded
2015
HQ Location
San Francisco, California
Twitter
@Gong_io
7,603 Twitter followers
LinkedIn® Page
www.linkedin.com
2,313 employees on LinkedIn®
Salesforce Sales Cloud
(25,342)4.4 out of 5
Optimized for quick response
View top Consulting Services for Salesforce Sales Cloud
Save to My Lists
DealsSpecial offer!
25% Off: Starting at $18.75/user/month
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Accelerate revenue from pipeline to paycheck with Salesforce Sales Cloud - your complete growth platform that brings together the power of humans with agents at every step of the sales cycle. Boost pr

    Users
    • Account Executive
    • Account Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 46% Mid-Market
    • 34% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Salesforce Sales Cloud is a CRM platform designed to manage sales, customer service, and marketing.
    • Reviewers like the platform's robust features, including advanced lead scoring, customizable dashboards, extensive reporting capabilities, and seamless integration with other tools, which enhance productivity and streamline workflows.
    • Reviewers noted that the learning curve can be steep for new users, requiring substantial time and training to master all its features, and the cost can be high compared to other platforms.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Salesforce Sales Cloud Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    3,556
    Features
    3,099
    Lead Management
    1,976
    Customization
    1,614
    Customizability
    1,606
    Cons
    Learning Curve
    1,768
    Limitations
    1,344
    Missing Features
    1,129
    Limited Features
    1,100
    Expensive
    1,078
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Salesforce Sales Cloud features and usability ratings that predict user satisfaction
    8.4
    Has the product been a good partner in doing business?
    Average: 9.4
    8.7
    Artificial Intelligence
    Average: 8.6
    8.7
    Customer Scoring
    Average: 8.3
    8.3
    AI Text Summarization
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Salesforce
    Company Website
    Year Founded
    1999
    HQ Location
    San Francisco, CA
    Twitter
    @salesforce
    578,072 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    86,064 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Accelerate revenue from pipeline to paycheck with Salesforce Sales Cloud - your complete growth platform that brings together the power of humans with agents at every step of the sales cycle. Boost pr

Users
  • Account Executive
  • Account Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 46% Mid-Market
  • 34% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Salesforce Sales Cloud is a CRM platform designed to manage sales, customer service, and marketing.
  • Reviewers like the platform's robust features, including advanced lead scoring, customizable dashboards, extensive reporting capabilities, and seamless integration with other tools, which enhance productivity and streamline workflows.
  • Reviewers noted that the learning curve can be steep for new users, requiring substantial time and training to master all its features, and the cost can be high compared to other platforms.
Salesforce Sales Cloud Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
3,556
Features
3,099
Lead Management
1,976
Customization
1,614
Customizability
1,606
Cons
Learning Curve
1,768
Limitations
1,344
Missing Features
1,129
Limited Features
1,100
Expensive
1,078
View All Pros and Cons
Salesforce Sales Cloud features and usability ratings that predict user satisfaction
8.4
Has the product been a good partner in doing business?
Average: 9.4
8.7
Artificial Intelligence
Average: 8.6
8.7
Customer Scoring
Average: 8.3
8.3
AI Text Summarization
Average: 8.5
Seller Details
Seller
Salesforce
Company Website
Year Founded
1999
HQ Location
San Francisco, CA
Twitter
@salesforce
578,072 Twitter followers
LinkedIn® Page
www.linkedin.com
86,064 employees on LinkedIn®

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Fathom
(6,354)5.0 out of 5
Optimized for quick response
2nd Easiest To Use in Conversation Intelligence software
View top Consulting Services for Fathom
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Fathom is a free app that instantly records, transcribes, and summarizes your Zoom, Google Meet, or Microsoft Teams meetings so you can focus on the conversation instead of taking notes. Receive accur

    Users
    • CEO
    • Founder
    Industries
    • Marketing and Advertising
    • Computer Software
    Market Segment
    • 78% Small-Business
    • 19% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Fathom is a note-taking tool that automatically records meetings, generates transcripts, and produces summaries with action items.
    • Users frequently mention the accuracy of the transcripts, the convenience of automatic note-taking, and the helpfulness of the generated summaries and action items.
    • Reviewers noted occasional technical issues with joining meetings, a desire for more customization options in the summaries, and occasional inaccuracies in the transcriptions.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Fathom Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    AI Summary
    1,702
    Ease of Use
    1,596
    Accuracy
    1,580
    Helpful
    1,511
    Note-taking
    1,261
    Cons
    Meeting Management
    447
    Recording Issues
    409
    Missing Features
    275
    Call Issues
    243
    Recording Limitations
    234
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Fathom features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 9.4
    9.3
    Artificial Intelligence
    Average: 8.6
    8.5
    Customer Scoring
    Average: 8.3
    9.5
    AI Text Summarization
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Fathom
    Company Website
    Year Founded
    2020
    HQ Location
    San Francisco, CA
    Twitter
    @FathomDotVideo
    2,590 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    174 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Fathom is a free app that instantly records, transcribes, and summarizes your Zoom, Google Meet, or Microsoft Teams meetings so you can focus on the conversation instead of taking notes. Receive accur

Users
  • CEO
  • Founder
Industries
  • Marketing and Advertising
  • Computer Software
Market Segment
  • 78% Small-Business
  • 19% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Fathom is a note-taking tool that automatically records meetings, generates transcripts, and produces summaries with action items.
  • Users frequently mention the accuracy of the transcripts, the convenience of automatic note-taking, and the helpfulness of the generated summaries and action items.
  • Reviewers noted occasional technical issues with joining meetings, a desire for more customization options in the summaries, and occasional inaccuracies in the transcriptions.
Fathom Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
AI Summary
1,702
Ease of Use
1,596
Accuracy
1,580
Helpful
1,511
Note-taking
1,261
Cons
Meeting Management
447
Recording Issues
409
Missing Features
275
Call Issues
243
Recording Limitations
234
View All Pros and Cons
Fathom features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 9.4
9.3
Artificial Intelligence
Average: 8.6
8.5
Customer Scoring
Average: 8.3
9.5
AI Text Summarization
Average: 8.5
Seller Details
Seller
Fathom
Company Website
Year Founded
2020
HQ Location
San Francisco, CA
Twitter
@FathomDotVideo
2,590 Twitter followers
LinkedIn® Page
www.linkedin.com
174 employees on LinkedIn®
HubSpot Sales Hub
(13,413)4.4 out of 5
Optimized for quick response
View top Consulting Services for HubSpot Sales Hub
Save to My Lists
DealsSpecial offer!
20% Off
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Sales Hub is a modern sales software designed to help growing teams build pipeline, deepen relationships, and close more deals - faster. It combines powerful sales engagement tools, AI-powered product

    Users
    • Account Executive
    • Sales Development Representative
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 61% Small-Business
    • 35% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • HubSpot Sales Hub is a platform designed to centralize customer data, streamline sales activities, and boost productivity through automation and analytics.
    • Reviewers frequently mention the user-friendly interface, robust automation features, and the ability to centralize all customer data, which enhances productivity and simplifies sales management.
    • Reviewers noted that the platform can be complex to understand and time-consuming to set up, and some features are locked behind higher pricing tiers, which can be frustrating for users.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • HubSpot Sales Hub Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1,418
    Features
    831
    Helpful
    708
    Lead Management
    651
    Intuitive
    621
    Cons
    Missing Features
    512
    Limited Features
    456
    Learning Curve
    439
    Expensive
    303
    Limited Customization
    300
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • HubSpot Sales Hub features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 9.4
    7.7
    Artificial Intelligence
    Average: 8.6
    8.2
    Customer Scoring
    Average: 8.3
    7.6
    AI Text Summarization
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    HubSpot
    Company Website
    Year Founded
    2006
    HQ Location
    Cambridge, MA
    Twitter
    @HubSpot
    787,170 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    11,675 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Sales Hub is a modern sales software designed to help growing teams build pipeline, deepen relationships, and close more deals - faster. It combines powerful sales engagement tools, AI-powered product

Users
  • Account Executive
  • Sales Development Representative
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 61% Small-Business
  • 35% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • HubSpot Sales Hub is a platform designed to centralize customer data, streamline sales activities, and boost productivity through automation and analytics.
  • Reviewers frequently mention the user-friendly interface, robust automation features, and the ability to centralize all customer data, which enhances productivity and simplifies sales management.
  • Reviewers noted that the platform can be complex to understand and time-consuming to set up, and some features are locked behind higher pricing tiers, which can be frustrating for users.
HubSpot Sales Hub Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1,418
Features
831
Helpful
708
Lead Management
651
Intuitive
621
Cons
Missing Features
512
Limited Features
456
Learning Curve
439
Expensive
303
Limited Customization
300
View All Pros and Cons
HubSpot Sales Hub features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.4
7.7
Artificial Intelligence
Average: 8.6
8.2
Customer Scoring
Average: 8.3
7.6
AI Text Summarization
Average: 8.5
Seller Details
Seller
HubSpot
Company Website
Year Founded
2006
HQ Location
Cambridge, MA
Twitter
@HubSpot
787,170 Twitter followers
LinkedIn® Page
www.linkedin.com
11,675 employees on LinkedIn®
Substrata
(944)4.9 out of 5
5th Easiest To Use in Conversation Intelligence software
Save to My Lists
Entry Level Price:Starting at $50.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Substrata analyzes behavioral data to uncover attitudes, emotions, intentions and power dynamics, helping dealmakers sell smarter and close more deals.

    Users
    • Sales Development Representative
    • Project Manager
    Industries
    • Information Technology and Services
    • Marketing and Advertising
    Market Segment
    • 50% Small-Business
    • 34% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Substrata is a communication analysis tool that provides insights into user engagement and intent, aiding in personalization and efficiency in various roles such as sales, HR, marketing, and data analysis.
    • Reviewers appreciate Substrata's ability to provide actionable insights into communication dynamics, enhancing personalization, improving decision-making, and increasing success rates in various tasks such as sales, negotiations, and team management.
    • Reviewers experienced challenges with Substrata's steep learning curve, particularly with understanding advanced insights and features, and some found the platform initially overwhelming due to the volume of information provided.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Substrata Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Accuracy
    479
    Helpful
    388
    Conversation Analysis
    339
    Insights
    287
    Analytics
    250
    Cons
    Learning Curve
    245
    Complexity
    101
    Limited Customization
    98
    Integration Issues
    69
    Difficult Learning
    66
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Substrata features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 9.4
    9.6
    Artificial Intelligence
    Average: 8.6
    9.6
    Customer Scoring
    Average: 8.3
    9.6
    AI Text Summarization
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Substrata
    Company Website
    Year Founded
    2020
    HQ Location
    Tel Aviv, Israel
    Twitter
    @SubstrataHQ
    524 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    23 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Substrata analyzes behavioral data to uncover attitudes, emotions, intentions and power dynamics, helping dealmakers sell smarter and close more deals.

Users
  • Sales Development Representative
  • Project Manager
Industries
  • Information Technology and Services
  • Marketing and Advertising
Market Segment
  • 50% Small-Business
  • 34% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Substrata is a communication analysis tool that provides insights into user engagement and intent, aiding in personalization and efficiency in various roles such as sales, HR, marketing, and data analysis.
  • Reviewers appreciate Substrata's ability to provide actionable insights into communication dynamics, enhancing personalization, improving decision-making, and increasing success rates in various tasks such as sales, negotiations, and team management.
  • Reviewers experienced challenges with Substrata's steep learning curve, particularly with understanding advanced insights and features, and some found the platform initially overwhelming due to the volume of information provided.
Substrata Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Accuracy
479
Helpful
388
Conversation Analysis
339
Insights
287
Analytics
250
Cons
Learning Curve
245
Complexity
101
Limited Customization
98
Integration Issues
69
Difficult Learning
66
View All Pros and Cons
Substrata features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 9.4
9.6
Artificial Intelligence
Average: 8.6
9.6
Customer Scoring
Average: 8.3
9.6
AI Text Summarization
Average: 8.5
Seller Details
Seller
Substrata
Company Website
Year Founded
2020
HQ Location
Tel Aviv, Israel
Twitter
@SubstrataHQ
524 Twitter followers
LinkedIn® Page
www.linkedin.com
23 employees on LinkedIn®
Chorus by ZoomInfo
(2,988)4.5 out of 5
Optimized for quick response
View top Consulting Services for Chorus by ZoomInfo
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ZoomInfo Chorus is an AI-powered Conversation Intelligence platform designed to enhance customer engagement by capturing and analyzing interactions across various communication channels, including pho

    Users
    • Account Executive
    • Customer Success Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 64% Mid-Market
    • 25% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Chorus by ZoomInfo Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    13
    AI Summary
    12
    Automation
    10
    Call Recording
    10
    Helpful
    10
    Cons
    Call Issues
    7
    Recording Issues
    7
    Expensive
    4
    AI Inaccuracy
    3
    Call Limitations
    3
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Chorus by ZoomInfo features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 9.4
    8.2
    Artificial Intelligence
    Average: 8.6
    8.4
    Customer Scoring
    Average: 8.3
    8.8
    AI Text Summarization
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ZoomInfo
    Company Website
    Year Founded
    2000
    HQ Location
    Vancouver, WA
    Twitter
    @ZoomInfo
    23,531 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    4,387 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ZoomInfo Chorus is an AI-powered Conversation Intelligence platform designed to enhance customer engagement by capturing and analyzing interactions across various communication channels, including pho

Users
  • Account Executive
  • Customer Success Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 64% Mid-Market
  • 25% Enterprise
Chorus by ZoomInfo Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
13
AI Summary
12
Automation
10
Call Recording
10
Helpful
10
Cons
Call Issues
7
Recording Issues
7
Expensive
4
AI Inaccuracy
3
Call Limitations
3
View All Pros and Cons
Chorus by ZoomInfo features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.4
8.2
Artificial Intelligence
Average: 8.6
8.4
Customer Scoring
Average: 8.3
8.8
AI Text Summarization
Average: 8.5
Seller Details
Seller
ZoomInfo
Company Website
Year Founded
2000
HQ Location
Vancouver, WA
Twitter
@ZoomInfo
23,531 Twitter followers
LinkedIn® Page
www.linkedin.com
4,387 employees on LinkedIn®
Jiminny
(912)4.6 out of 5
Optimized for quick response
14th Easiest To Use in Conversation Intelligence software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Jiminny is the conversation intelligence platform designed to help Revenue Leaders capture and analyze critical go-to-market insights across video, voice, and email. This innovative solution automates

    Users
    • Account Executive
    • Customer Success Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 62% Mid-Market
    • 31% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Jiminny Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Helpful
    183
    Ease of Use
    164
    Call Recording
    153
    AI Summary
    115
    Recording
    110
    Cons
    Call Issues
    73
    Accuracy Issues
    58
    AI Inaccuracy
    58
    Poor Transcription
    27
    AI Limitations
    25
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Jiminny features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.4
    8.3
    Artificial Intelligence
    Average: 8.6
    8.2
    Customer Scoring
    Average: 8.3
    8.4
    AI Text Summarization
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Jiminny
    Company Website
    Year Founded
    2016
    HQ Location
    London, England
    Twitter
    @JiminnyInc
    388 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    61 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Jiminny is the conversation intelligence platform designed to help Revenue Leaders capture and analyze critical go-to-market insights across video, voice, and email. This innovative solution automates

Users
  • Account Executive
  • Customer Success Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 62% Mid-Market
  • 31% Small-Business
Jiminny Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Helpful
183
Ease of Use
164
Call Recording
153
AI Summary
115
Recording
110
Cons
Call Issues
73
Accuracy Issues
58
AI Inaccuracy
58
Poor Transcription
27
AI Limitations
25
View All Pros and Cons
Jiminny features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.4
8.3
Artificial Intelligence
Average: 8.6
8.2
Customer Scoring
Average: 8.3
8.4
AI Text Summarization
Average: 8.5
Seller Details
Seller
Jiminny
Company Website
Year Founded
2016
HQ Location
London, England
Twitter
@JiminnyInc
388 Twitter followers
LinkedIn® Page
www.linkedin.com
61 employees on LinkedIn®
Zoom Revenue Accelerator
(17)4.7 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Accelerate revenue with conversation intelligence software. Enhance productivity, shorten deal cycles, and improve revenue predictability with actionable insights directly from your Zoom Meetings and

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 53% Mid-Market
    • 35% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Zoom Revenue Accelerator Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    10
    Efficiency
    7
    Easy Communication
    6
    Features
    6
    Business Tools
    4
    Cons
    Expensive
    3
    Cost
    2
    High Cost
    2
    High Pricing
    2
    Integration Issues
    2
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Zoom Revenue Accelerator features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.4
    9.4
    Artificial Intelligence
    Average: 8.6
    10.0
    Customer Scoring
    Average: 8.3
    10.0
    AI Text Summarization
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Zoom
    Company Website
    Year Founded
    2011
    HQ Location
    San Jose, CA
    Twitter
    @zoom
    1,046,910 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    12,652 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Accelerate revenue with conversation intelligence software. Enhance productivity, shorten deal cycles, and improve revenue predictability with actionable insights directly from your Zoom Meetings and

Users
No information available
Industries
No information available
Market Segment
  • 53% Mid-Market
  • 35% Small-Business
Zoom Revenue Accelerator Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
10
Efficiency
7
Easy Communication
6
Features
6
Business Tools
4
Cons
Expensive
3
Cost
2
High Cost
2
High Pricing
2
Integration Issues
2
View All Pros and Cons
Zoom Revenue Accelerator features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.4
9.4
Artificial Intelligence
Average: 8.6
10.0
Customer Scoring
Average: 8.3
10.0
AI Text Summarization
Average: 8.5
Seller Details
Seller
Zoom
Company Website
Year Founded
2011
HQ Location
San Jose, CA
Twitter
@zoom
1,046,910 Twitter followers
LinkedIn® Page
www.linkedin.com
12,652 employees on LinkedIn®
Otter.ai
(445)4.4 out of 5
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Otter.ai is the leading AI Meeting Assistant that helps sales, marketing, product, finance, operations design, customer success, customer support and cross functional teams automatically record, trans

    Users
    • CEO
    • Account Executive
    Industries
    • Marketing and Advertising
    • Computer Software
    Market Segment
    • 70% Small-Business
    • 20% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Otter AI is a note taking and call transcription platform that integrates with Google meets and Zoom, providing meeting summaries and requiring occasional human intervention for accuracy.
    • Users like Otter.ai for its ease of use, ability to create detailed and informative meeting minutes, quick operation, and seamless integration with Google Meet and Google Workspace.
    • Users reported issues with Otter.ai's understanding of certain languages, annoying notification emails, difficulty identifying speakers in meetings, and occasional inaccuracies in transcriptions.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Otter.ai Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    172
    Helpful
    139
    Accuracy
    126
    AI Summary
    118
    Transcription
    117
    Cons
    Recording Issues
    80
    Accuracy Issues
    55
    AI Inaccuracy
    47
    Missing Features
    47
    Inaccuracy
    43
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Otter.ai features and usability ratings that predict user satisfaction
    8.6
    Has the product been a good partner in doing business?
    Average: 9.4
    8.6
    Artificial Intelligence
    Average: 8.6
    7.7
    Customer Scoring
    Average: 8.3
    8.7
    AI Text Summarization
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Otter.ai
    Company Website
    HQ Location
    Mountain View, California
    Twitter
    @otter_ai
    17,083 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    281 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Otter.ai is the leading AI Meeting Assistant that helps sales, marketing, product, finance, operations design, customer success, customer support and cross functional teams automatically record, trans

Users
  • CEO
  • Account Executive
Industries
  • Marketing and Advertising
  • Computer Software
Market Segment
  • 70% Small-Business
  • 20% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Otter AI is a note taking and call transcription platform that integrates with Google meets and Zoom, providing meeting summaries and requiring occasional human intervention for accuracy.
  • Users like Otter.ai for its ease of use, ability to create detailed and informative meeting minutes, quick operation, and seamless integration with Google Meet and Google Workspace.
  • Users reported issues with Otter.ai's understanding of certain languages, annoying notification emails, difficulty identifying speakers in meetings, and occasional inaccuracies in transcriptions.
Otter.ai Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
172
Helpful
139
Accuracy
126
AI Summary
118
Transcription
117
Cons
Recording Issues
80
Accuracy Issues
55
AI Inaccuracy
47
Missing Features
47
Inaccuracy
43
View All Pros and Cons
Otter.ai features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 9.4
8.6
Artificial Intelligence
Average: 8.6
7.7
Customer Scoring
Average: 8.3
8.7
AI Text Summarization
Average: 8.5
Seller Details
Seller
Otter.ai
Company Website
HQ Location
Mountain View, California
Twitter
@otter_ai
17,083 Twitter followers
LinkedIn® Page
www.linkedin.com
281 employees on LinkedIn®
Balto
(566)4.8 out of 5
Optimized for quick response
1st Easiest To Use in Conversation Intelligence software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Balto is the world’s first AI workforce for the contact center. In an era where humans and AIs work together as equal partners, Balto is writing the playbook for how humans and AI divide job responsib

    Users
    • Medicare Sales Representative
    • MSR
    Industries
    • Insurance
    • Consumer Services
    Market Segment
    • 48% Mid-Market
    • 26% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Balto Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Helpful
    60
    Ease of Use
    55
    Accuracy
    23
    AI Summary
    19
    Call Recording
    18
    Cons
    Call Issues
    27
    Accuracy Issues
    17
    Voice Recognition Issues
    13
    AI Inaccuracy
    12
    Missing Features
    11
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Balto features and usability ratings that predict user satisfaction
    9.8
    Has the product been a good partner in doing business?
    Average: 9.4
    9.4
    Artificial Intelligence
    Average: 8.6
    9.5
    Customer Scoring
    Average: 8.3
    9.4
    AI Text Summarization
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Balto
    Company Website
    Year Founded
    2017
    HQ Location
    St Louis, US
    Twitter
    @balto_ai
    246 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    156 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Balto is the world’s first AI workforce for the contact center. In an era where humans and AIs work together as equal partners, Balto is writing the playbook for how humans and AI divide job responsib

Users
  • Medicare Sales Representative
  • MSR
Industries
  • Insurance
  • Consumer Services
Market Segment
  • 48% Mid-Market
  • 26% Enterprise
Balto Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Helpful
60
Ease of Use
55
Accuracy
23
AI Summary
19
Call Recording
18
Cons
Call Issues
27
Accuracy Issues
17
Voice Recognition Issues
13
AI Inaccuracy
12
Missing Features
11
View All Pros and Cons
Balto features and usability ratings that predict user satisfaction
9.8
Has the product been a good partner in doing business?
Average: 9.4
9.4
Artificial Intelligence
Average: 8.6
9.5
Customer Scoring
Average: 8.3
9.4
AI Text Summarization
Average: 8.5
Seller Details
Seller
Balto
Company Website
Year Founded
2017
HQ Location
St Louis, US
Twitter
@balto_ai
246 Twitter followers
LinkedIn® Page
www.linkedin.com
156 employees on LinkedIn®
Mindtickle
(2,222)4.7 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Mindtickle is the market-leading AI-powered revenue enablement platform that combines on-the-job learning and deal execution to drive behavior change and get more revenue per rep. Mindtickle is re

    Users
    • Account Executive
    • Therapy Manager
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 63% Enterprise
    • 27% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Mindtickle is a platform designed for scalable use, offering support for individual learning journeys to global programs, with multiple integrations possible with other software.
    • Reviewers frequently mention the ease of use, the ability to track progress, the quality of the content, and the platform's user-friendly nature as standout features.
    • Reviewers mentioned issues with the platform such as difficulty with bulk actions, lack of some small features, need for improved communication on new features, and occasional technical glitches causing interruptions.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Mindtickle Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    44
    Intuitive
    25
    Ease of Learning
    19
    Helpful
    18
    Knowledge Improvement
    18
    Cons
    Missing Features
    13
    Slow Loading
    7
    Limited Features
    6
    Slow Performance
    6
    Time-Consuming
    5
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Mindtickle features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 9.4
    9.4
    Artificial Intelligence
    Average: 8.6
    9.3
    Customer Scoring
    Average: 8.3
    8.5
    AI Text Summarization
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    MindTickle
    Company Website
    Year Founded
    2012
    HQ Location
    San Francisco, California
    Twitter
    @mindtickle
    5,816 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    696 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Mindtickle is the market-leading AI-powered revenue enablement platform that combines on-the-job learning and deal execution to drive behavior change and get more revenue per rep. Mindtickle is re

Users
  • Account Executive
  • Therapy Manager
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 63% Enterprise
  • 27% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Mindtickle is a platform designed for scalable use, offering support for individual learning journeys to global programs, with multiple integrations possible with other software.
  • Reviewers frequently mention the ease of use, the ability to track progress, the quality of the content, and the platform's user-friendly nature as standout features.
  • Reviewers mentioned issues with the platform such as difficulty with bulk actions, lack of some small features, need for improved communication on new features, and occasional technical glitches causing interruptions.
Mindtickle Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
44
Intuitive
25
Ease of Learning
19
Helpful
18
Knowledge Improvement
18
Cons
Missing Features
13
Slow Loading
7
Limited Features
6
Slow Performance
6
Time-Consuming
5
View All Pros and Cons
Mindtickle features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.4
9.4
Artificial Intelligence
Average: 8.6
9.3
Customer Scoring
Average: 8.3
8.5
AI Text Summarization
Average: 8.5
Seller Details
Seller
MindTickle
Company Website
Year Founded
2012
HQ Location
San Francisco, California
Twitter
@mindtickle
5,816 Twitter followers
LinkedIn® Page
www.linkedin.com
696 employees on LinkedIn®
Fireflies.ai
(730)4.8 out of 5
8th Easiest To Use in Conversation Intelligence software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Fireflies is an AI voice assistant that helps transcribe, summarize take notes, and complete actions during meetings. Our AI assistant, Fred, integrates with all the leading web-conferencing platf

    Users
    • CEO
    • Founder
    Industries
    • Consulting
    • Marketing and Advertising
    Market Segment
    • 80% Small-Business
    • 17% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Fireflies.ai Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    AI Summary
    133
    Transcription
    116
    Ease of Use
    112
    Transcripts
    107
    Time-saving
    103
    Cons
    AI Inaccuracy
    43
    Meeting Management
    42
    Expensive
    32
    Poor Summarization
    29
    AI Limitations
    27
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Fireflies.ai features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.4
    8.6
    Artificial Intelligence
    Average: 8.6
    7.7
    Customer Scoring
    Average: 8.3
    8.9
    AI Text Summarization
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Fireflies.ai
    Year Founded
    2016
    HQ Location
    San Francisco, CA
    Twitter
    @firefliesai
    7,393 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    119 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Fireflies is an AI voice assistant that helps transcribe, summarize take notes, and complete actions during meetings. Our AI assistant, Fred, integrates with all the leading web-conferencing platf

Users
  • CEO
  • Founder
Industries
  • Consulting
  • Marketing and Advertising
Market Segment
  • 80% Small-Business
  • 17% Mid-Market
Fireflies.ai Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
AI Summary
133
Transcription
116
Ease of Use
112
Transcripts
107
Time-saving
103
Cons
AI Inaccuracy
43
Meeting Management
42
Expensive
32
Poor Summarization
29
AI Limitations
27
View All Pros and Cons
Fireflies.ai features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.4
8.6
Artificial Intelligence
Average: 8.6
7.7
Customer Scoring
Average: 8.3
8.9
AI Text Summarization
Average: 8.5
Seller Details
Seller
Fireflies.ai
Year Founded
2016
HQ Location
San Francisco, CA
Twitter
@firefliesai
7,393 Twitter followers
LinkedIn® Page
www.linkedin.com
119 employees on LinkedIn®
Salesloft
(4,250)4.5 out of 5
Optimized for quick response
15th Easiest To Use in Conversation Intelligence software
View top Consulting Services for Salesloft
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Salesloft powers durable revenue growth for the world’s most demanding companies. The industry-leading Revenue Orchestration Platform uses purpose-built AI to help market-facing teams prioritize and t

    Users
    • Account Executive
    • Sales Development Representative
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 56% Mid-Market
    • 23% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Salesloft Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    266
    Helpful
    163
    Features
    160
    Automation
    154
    Time-saving
    145
    Cons
    Missing Features
    106
    Call Issues
    73
    Integration Issues
    65
    Email Issues
    57
    Limited Features
    57
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Salesloft features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.4
    8.2
    Artificial Intelligence
    Average: 8.6
    8.2
    Customer Scoring
    Average: 8.3
    7.7
    AI Text Summarization
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Salesloft
    Company Website
    Year Founded
    2011
    HQ Location
    Atlanta, GA
    Twitter
    @Salesloft
    18,533 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,180 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Salesloft powers durable revenue growth for the world’s most demanding companies. The industry-leading Revenue Orchestration Platform uses purpose-built AI to help market-facing teams prioritize and t

Users
  • Account Executive
  • Sales Development Representative
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 56% Mid-Market
  • 23% Small-Business
Salesloft Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
266
Helpful
163
Features
160
Automation
154
Time-saving
145
Cons
Missing Features
106
Call Issues
73
Integration Issues
65
Email Issues
57
Limited Features
57
View All Pros and Cons
Salesloft features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.4
8.2
Artificial Intelligence
Average: 8.6
8.2
Customer Scoring
Average: 8.3
7.7
AI Text Summarization
Average: 8.5
Seller Details
Seller
Salesloft
Company Website
Year Founded
2011
HQ Location
Atlanta, GA
Twitter
@Salesloft
18,533 Twitter followers
LinkedIn® Page
www.linkedin.com
1,180 employees on LinkedIn®
Salesken
(395)4.9 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Salesken.ai is a Sales AI platform designed to enhance sales team performance while lowering acquisition costs. By offering real-time cues during conversations, the tool empowers sales reps to engage

    Users
    • Sales
    • Sales Executive
    Industries
    • Education Management
    • E-Learning
    Market Segment
    • 57% Mid-Market
    • 37% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Salesken Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Helpful
    36
    Ease of Use
    31
    Sales Improvement
    22
    Feedback Management
    21
    Automation
    17
    Cons
    Call Issues
    5
    Slow Performance
    5
    Recording Issues
    4
    Call Limitations
    2
    Difficult Learning
    2
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Salesken features and usability ratings that predict user satisfaction
    9.8
    Has the product been a good partner in doing business?
    Average: 9.4
    9.8
    Artificial Intelligence
    Average: 8.6
    9.8
    Customer Scoring
    Average: 8.3
    9.6
    AI Text Summarization
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Salesken
    Year Founded
    2018
    HQ Location
    New York, New York
    Twitter
    @SaleskenAi
    125 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    103 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Salesken.ai is a Sales AI platform designed to enhance sales team performance while lowering acquisition costs. By offering real-time cues during conversations, the tool empowers sales reps to engage

Users
  • Sales
  • Sales Executive
Industries
  • Education Management
  • E-Learning
Market Segment
  • 57% Mid-Market
  • 37% Enterprise
Salesken Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Helpful
36
Ease of Use
31
Sales Improvement
22
Feedback Management
21
Automation
17
Cons
Call Issues
5
Slow Performance
5
Recording Issues
4
Call Limitations
2
Difficult Learning
2
View All Pros and Cons
Salesken features and usability ratings that predict user satisfaction
9.8
Has the product been a good partner in doing business?
Average: 9.4
9.8
Artificial Intelligence
Average: 8.6
9.8
Customer Scoring
Average: 8.3
9.6
AI Text Summarization
Average: 8.5
Seller Details
Seller
Salesken
Year Founded
2018
HQ Location
New York, New York
Twitter
@SaleskenAi
125 Twitter followers
LinkedIn® Page
www.linkedin.com
103 employees on LinkedIn®
Convin.ai
(549)4.7 out of 5
9th Easiest To Use in Conversation Intelligence software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Convin is a conversation intelligence platform that employs Generative AI to empower customer-facing teams. Designed for the dynamic environments of sales, support, and collection call centers, Convin

    Users
    • Quality Analyst
    • Policy Advisor
    Industries
    • Education Management
    • Health, Wellness and Fitness
    Market Segment
    • 63% Enterprise
    • 31% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Convin.ai Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    42
    Auditing
    23
    Auditing Efficiency
    23
    Accuracy
    21
    User Interface
    17
    Cons
    Slow Loading
    10
    Slow Performance
    7
    Auditing Issues
    6
    Slow Speed
    6
    Accuracy Issues
    5
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Convin.ai features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.4
    9.3
    Artificial Intelligence
    Average: 8.6
    9.3
    Customer Scoring
    Average: 8.3
    9.4
    AI Text Summarization
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Convin
    Year Founded
    2020
    HQ Location
    Bengaluru, IN
    Twitter
    @convin
    12 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    183 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Convin is a conversation intelligence platform that employs Generative AI to empower customer-facing teams. Designed for the dynamic environments of sales, support, and collection call centers, Convin

Users
  • Quality Analyst
  • Policy Advisor
Industries
  • Education Management
  • Health, Wellness and Fitness
Market Segment
  • 63% Enterprise
  • 31% Mid-Market
Convin.ai Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
42
Auditing
23
Auditing Efficiency
23
Accuracy
21
User Interface
17
Cons
Slow Loading
10
Slow Performance
7
Auditing Issues
6
Slow Speed
6
Accuracy Issues
5
View All Pros and Cons
Convin.ai features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.4
9.3
Artificial Intelligence
Average: 8.6
9.3
Customer Scoring
Average: 8.3
9.4
AI Text Summarization
Average: 8.5
Seller Details
Seller
Convin
Year Founded
2020
HQ Location
Bengaluru, IN
Twitter
@convin
12 Twitter followers
LinkedIn® Page
www.linkedin.com
183 employees on LinkedIn®
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Conversation Intelligence Topics

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Learn More About Conversation Intelligence Software

Conversation Intelligence software buying insights at a glance

Conversation intelligence software enables organizations to capture, analyze, and operationalize customer conversations across sales, support, and customer success. As selling motions grow more complex, manual notes and anecdotal deal updates create inconsistency and blind spots. A dedicated conversation intelligence platform centralizes call data, surfaces insights, and applies consistent review standards, enabling execution to scale beyond individual representatives.

Based on the G2 reviews, companies most often adopt conversation intelligence tools to reduce manual documentation, improve coaching consistency, and gain clearer visibility into deal health. The overall sentiment is very strong, with an average rating of 4.72/5 and a 9.45/10 likelihood to recommend, indicating that conversation intelligence software is increasingly viewed as a core revenue workflow. Common use cases include searchable call libraries for onboarding and coaching, automated summaries and action items, and structured call reviews to identify risk and missed discovery.

Buyers evaluating conversational intelligence software tend to prioritize ease of use and workflow integration alongside governance. Reviews highlight that these tools are lightweight enough for daily adoption (ease of use averages 6.71/7), but deliver the most value when teams standardize how conversations are reviewed and acted on. Pricing is generally perceived as mid-market, with ROI tied to time savings, faster rep ramp, stronger coaching, and more consistent deal execution.

Top 5 FAQs from software buyers:

  • What features should I prioritize when evaluating conversation intelligence software?
  • How do conversation intelligence platforms integrate with CRM and video conferencing tools?
  • What kind of ROI do teams typically see from conversational intelligence software?
  • What are the key differences between leading Conversation Intelligence systems?
  • How long does it usually take to implement a conversation intelligence platform?

G2’s top-rated Conversation Intelligence software, based on verified G2 reviews, includes Fathom, Substrata, Gong, Salesforce Sales Cloud, and HubSpot Sales Hub. (Source 2)

What are the top-reviewed Conversation Intelligence on G2?

Below are the five most-reviewed products in your uploaded dataset:

Gong

  • Number of Reviews: 5,351
  • Satisfaction: 100
  • Market Score: 95
  • G2 score: 97

Salesforce Sales Cloud

  • Number of Reviews: 1,376
  • Satisfaction: 74
  • Market Score: 99
  • G2 score: 87

Fathom

  • Number of Reviews: 2,283
  • Satisfaction: 100
  • Market Score: 66
  • G2 score: 83

HubSpot Sales Hub

  • Number of Reviews: 1,030
  • Satisfaction: 58
  • Market Score: 91
  • G2 score: 75

Substrata

  • Number of Reviews: 402
  • Satisfaction: 98
  • Market Score: 50
  • G2 score: 74

Satisfaction reflects user-reported ratings across various factors, including ease of use, feature fit, and quality of support. (Source 2)

Market Presence scores are calculated based on review volume, third-party signals, and overall market visibility. (Source 2)

G2 Score is a weighted composite of Satisfaction and Market Presence. (Source 2)

Learn how G2 scores products. (Source 1)

What I Often See in Conversation Intelligence?

Feedback Pros: What Users Consistently Appreciate

  • Improved deal visibility and forecast accuracy for finance leaders
  • “Being in the role of Finance Director, I find sub-strata to be an extremely useful tool for my work as it enables me to assess deal communications, evaluate Risk Signals track Buyer Intent and to assist me with Forecasting, allowing me to complete these tasks more efficiently, effectively and with greater accuracy.” -  Robert T., Substrata Review
  • Exceptional accuracy and value, even across diverse accents
  • “I have used several other note-taking tools, but in my opinion, none of them come close to Fathom. What makes it even better is that it’s free, which I find incredible. The accuracy of the output it produces impressed me so much that I upgraded to the premium version without any hesitation. One of the standout features for me is that it works well with Indian accents, even when they are quite strong, something that other note-taking tools often struggle with.” - Jayanth S., Fathom Review
  • Searchable transcripts that highlight key moments for coaching and QA
  • “I find Gong incredibly valuable because it records my sales calls for later review, which is essential for referencing back to conversations and training purposes. This feature allows me to concentrate on actively listening and engaging in conversations with prospects without the distraction of taking detailed notes. I also love the ability to search for specific words and be taken to the exact moment in a conversation, dramatically decreasing the time it takes to act on items from a call. The integration with my company's SSO made logging in a seamless process, contributing to a smooth setup experience.” - Ellie S., Gong Review

Cons: Where Many Platforms Fall Short

  • High costs and a challenging onboarding experience
  • “Gong has high cost, and this includes the general platform fees, and other user licensing. The onboarding process is complex, with high adoption costs and struggles.” - Graziana C., Gong Review
  • Initial setup complexity, offset by strong long-term value
  • “At first, integrating Substrata into our existing systems required some of technical patience. The platform is feature rich, which is great, but it took a few sessions for my team to get fully comfortable. That I said, their support resources are strong, and once you’re familiar, it becomes an essential part of daily workflow.” - Justin F., Substrata Review
  • Limited organization and sharing controls for meeting records
  • “My main concern with Fathom is the inability to tap on items and organize them into folders. With the range of meetings we have, it can be challenging to locate what I need, especially if I haven't named something clearly. A folder feature would be extremely helpful for keeping things more organized. Additionally, it would be beneficial if there were an option to automatically share the meeting with participants, or at least make this feature available. Sometimes we hold impromptu meetings, and unless someone is specifically invited, they miss out on the feedback from the meeting.” - Aqeelah R., Fathom Review

My Expert Takeaway on Conversation Intelligence Software

Based on G2 reviews, conversation intelligence software delivers the most value when teams treat it as an operational discipline rather than a passive recording tool. High-performing organizations establish clear ownership over call review standards, coaching criteria, and data hygiene early in the rollout. This foundation helps teams move beyond basic transcription and consistently apply insights across sales, revenue, and customer-facing roles.

Teams that achieve the strongest outcomes with a conversation intelligence platform tend to strike a balance between automation and human oversight. While AI-generated summaries, highlights, and action items create meaningful time savings, reviewers consistently indicate that accuracy and context matter most in high-stakes moments. As a result, top teams implement structured review workflows, especially for late-stage deals, renewals, and regulated conversations, so insights are validated and acted on, not just captured.

For buyers evaluating Conversation Intelligence systems, a recurring theme across reviews of growth-stage and enterprise companies is the need to scale insights without adding friction. The most effective conversational intelligence software integrates tightly with CRM, enablement, and forecasting workflows, reducing manual handoffs and reinforcing consistent behaviors. In these environments, success depends less on feature depth alone and more on how seamlessly conversation data supports coaching, execution, and revenue predictability over time.

Conversation Intelligence Software FAQs

What is conversation intelligence software?

Conversation intelligence software records and transcribes calls (often sales meetings) and then analyzes them to surface insights, such as key topics, action items, and coaching moments. Teams use it to improve rep performance, standardize discovery, and reduce manual note-taking. In practice, it becomes a searchable call library that supports onboarding, deal review, and quality assurance, especially when integrated into CRM and enablement workflows.

What is an example of conversational intelligence?

A common example is automatically capturing a sales call, generating a transcript, highlighting objections, and summarizing next steps, then routing those outputs to the account record and the rep’s follow-up workflow. Managers can later search for specific topics (such as pricing, competitor mentions, or integration concerns) across calls to coach consistently. The “intelligence” comes from turning raw conversations into structured, reusable signals.

What are conversational AI platforms?

Conversational AI platforms are typically systems that let businesses build and run AI-driven conversations (like chatbots or voice agents) for customer support, lead qualification, or task completion. They focus on interacting with users in real time. Conversation intelligence tools, by contrast, focus on analyzing human-to-human conversations after (or during) meetings to improve coaching, documentation, and business outcomes.

What is the best conversational AI tool?

The best conversational AI tool depends on your job-to-be-done. For sales coaching and pipeline inspection, Gong and Chorus by ZoomInfo stand out for deal insights and CRM alignment. For lightweight note automation, Fireflies.ai and Avoma excel in speed and usability. In regulated environments, governance and data controls matter most. Always test 3-5 tools on real calls before making a commitment.

Sources

  1. G2 Scoring Methodologies
  2. G2 Winter 2026 Reports

Researched By: Julie Jung

Last updated on: January 9, 2026

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