# The Top 20 Easiest To Use Conversation Intelligence Software See the top Conversation Intelligence Software products based on usability ratings. A product’s usability score is calculated by a[proprietary algorithm](https://sell.g2.com/g2-scoring-methodologies)that factors in real user satisfaction ratings of how easy the product is to administer, as well as how well the product meets business requirements, among other ratings. Compare products according to their usability scores to streamline the buying process and quickly identify the best products based on real user experiences. [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=See+the+top+Conversation+Intelligence+Software+products+based+on+usability+ratings.+Compare+products+according+to+their+usability+scores+to+streamline+the+buying+process+and+quickly+identify+the+best+products+based+on+real+user+experiences&title=Easiest+To+Use+Conversation+Intelligence+Software+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fconversation-intelligence%3Ftab%3Deasiest_to_use) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Easiest+To+Use+Conversation+Intelligence+Software+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fconversation-intelligence%3Ftab%3Deasiest_to_use&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fconversation-intelligence%3Ftab%3Deasiest_to_use) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Easiest+To+Use+Conversation+Intelligence+Software+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fconversation-intelligence%3Ftab%3Deasiest_to_use%0aSee+the+top+Conversation+Intelligence+Software+products+based+on+usability+ratings.+Compare+products+according+to+their+usability+scores+to+streamline+the+buying+process+and+quickly+identify+the+best+products+based+on+real+user+experiences) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Easiest+To+Use+Conversation+Intelligence+Software+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fconversation-intelligence%3Ftab%3Deasiest_to_use%0aSee+the+top+Conversation+Intelligence+Software+products+based+on+usability+ratings.+Compare+products+according+to+their+usability+scores+to+streamline+the+buying+process+and+quickly+identify+the+best+products+based+on+real+user+experiences) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") The Top 20 Easiest To Use Conversation Intelligence Software [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=See+the+top+Conversation+Intelligence+Software+products+based+on+usability+ratings.+Compare+products+according+to+their+usability+scores+to+streamline+the+buying+process+and+quickly+identify+the+best+products+based+on+real+user+experiences&title=Easiest+To+Use+Conversation+Intelligence+Software+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fconversation-intelligence%3Ftab%3Deasiest_to_use) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Easiest+To+Use+Conversation+Intelligence+Software+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fconversation-intelligence%3Ftab%3Deasiest_to_use&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fconversation-intelligence%3Ftab%3Deasiest_to_use) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Easiest+To+Use+Conversation+Intelligence+Software+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fconversation-intelligence%3Ftab%3Deasiest_to_use%0aSee+the+top+Conversation+Intelligence+Software+products+based+on+usability+ratings.+Compare+products+according+to+their+usability+scores+to+streamline+the+buying+process+and+quickly+identify+the+best+products+based+on+real+user+experiences) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Easiest+To+Use+Conversation+Intelligence+Software+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fconversation-intelligence%3Ftab%3Deasiest_to_use%0aSee+the+top+Conversation+Intelligence+Software+products+based+on+usability+ratings.+Compare+products+according+to+their+usability+scores+to+streamline+the+buying+process+and+quickly+identify+the+best+products+based+on+real+user+experiences) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") [Collapse AllExpand All](#) Usability Score Compare [Expand/Collapse Fathom](#) #1 [![Fathom](https://images.g2crowd.com/uploads/product/hd_favicon/041fb40aaa8c9360ddee9abbf33aea96/fathom-video.svg "Fathom")](/products/fathom-video/reviews) [Fathom](/products/fathom-video/reviews) 9.4 [Expand/Collapse Fathom](#) Overall Usability Score 9.4 Usability Score Breakdown Ease of Admin Average: 9.1 9.5 Ease of Use Average: 9.2 9.7 Meets Requirements Average: 9.2 9.7 Customer Segment Breakdown Small Business 78% Mid Market 20% Enterprise 2% [Expand/Collapse Balto](#) #2 [![Balto](https://images.g2crowd.com/uploads/product/hd_favicon/2b7b3c9f5c1e12883e67c541f3e2ff2b/balto.svg "Balto")](/products/balto/reviews) [Balto](/products/balto/reviews) 9.4 [Expand/Collapse Balto](#) Overall Usability Score 9.4 Usability Score Breakdown Ease of Admin Average: 9.1 9.2 Ease of Use Average: 9.2 9.7 Meets Requirements Average: 9.2 9.7 Customer Segment Breakdown Small Business 25% Mid Market 50% Enterprise 26% [Expand/Collapse Nooks](#) #3 [![Nooks](https://images.g2crowd.com/uploads/product/hd_favicon/963541eea1ab1379bbcfbc0d9eb46b80/nooks.svg "Nooks")](/products/nooks/reviews) [Nooks](/products/nooks/reviews) 9.4 [Expand/Collapse Nooks](#) Overall Usability Score 9.4 Usability Score Breakdown Ease of Admin Average: 9.1 8.5 Ease of Use Average: 9.2 9.3 Meets Requirements Average: 9.2 9.4 Customer Segment Breakdown Small Business 27% Mid Market 54% Enterprise 19% [Expand/Collapse Talkdesk](#) #4 [![Talkdesk](https://images.g2crowd.com/uploads/product/hd_favicon/e5d8a3a3c9ff90541ffb5e4cf13b063f/talkdesk.svg "Talkdesk")](/products/talkdesk/reviews) [Talkdesk](/products/talkdesk/reviews) 9.2 [Expand/Collapse Talkdesk](#) Overall Usability Score 9.2 Usability Score Breakdown Ease of Admin Average: 9.1 9.1 Ease of Use Average: 9.2 9.2 Meets Requirements Average: 9.2 9.1 Customer Segment Breakdown Small Business 19% Mid Market 60% Enterprise 20% [Expand/Collapse tl;dv](#) #5 [![tl;dv](https://images.g2crowd.com/uploads/product/hd_favicon/34699fd352a65bf7c614afe71f29a710/tl-dv.svg "tl;dv")](/products/tl-dv/reviews) [tl;dv](/products/tl-dv/reviews) 9.2 [Expand/Collapse tl;dv](#) Overall Usability Score 9.2 Usability Score Breakdown Ease of Admin Average: 9.1 9.5 Ease of Use Average: 9.2 9.1 Meets Requirements Average: 9.2 9.2 Customer Segment Breakdown Small Business 74% Mid Market 23% Enterprise 2% [Expand/Collapse Substrata](#) #6 [![Substrata](https://images.g2crowd.com/uploads/product/hd_favicon/ad4c981cf0bb292bd51d542b48d0d318/substrata-substrata.svg "Substrata")](/products/substrata-substrata/reviews) [Substrata](/products/substrata-substrata/reviews) 9.2 [Expand/Collapse Substrata](#) Overall Usability Score 9.2 Usability Score Breakdown Ease of Admin Average: 9.1 9.6 Ease of Use Average: 9.2 9.8 Meets Requirements Average: 9.2 9.7 Customer Segment Breakdown Small Business 45% Mid Market 40% Enterprise 16% [Expand/Collapse Gong](#) #7 [![Gong](https://images.g2crowd.com/uploads/product/hd_favicon/e33783a7fe09d9543772bf2218f64325/gong.svg "Gong")](/products/gong/reviews) [Gong](/products/gong/reviews) 9.1 [Expand/Collapse Gong](#) Overall Usability Score 9.1 Usability Score Breakdown Ease of Admin Average: 9.1 8.9 Ease of Use Average: 9.2 9.1 Meets Requirements Average: 9.2 9.3 Customer Segment Breakdown Small Business 13% Mid Market 69% Enterprise 18% [Expand/Collapse Mindtickle](#) #8 [![Mindtickle](https://images.g2crowd.com/uploads/product/hd_favicon/edee72a4ca65752dee7523708ed17eee/mindtickle.svg "Mindtickle")](/products/mindtickle/reviews) [Mindtickle](/products/mindtickle/reviews) 9.1 [Expand/Collapse Mindtickle](#) Overall Usability Score 9.1 Usability Score Breakdown Ease of Admin Average: 9.1 9.3 Ease of Use Average: 9.2 9.7 Meets Requirements Average: 9.2 9.5 Customer Segment Breakdown Small Business 10% Mid Market 29% Enterprise 61% [Expand/Collapse Claap](#) #9 [![Claap](https://images.g2crowd.com/uploads/product/hd_favicon/3ebe5e7021409c6dc6abce1cbc656b59/claap.svg "Claap")](/products/claap/reviews) [Claap](/products/claap/reviews) 9.1 [Expand/Collapse Claap](#) Overall Usability Score 9.1 Usability Score Breakdown Ease of Admin Average: 9.1 8.9 Ease of Use Average: 9.2 9.5 Meets Requirements Average: 9.2 9.3 Customer Segment Breakdown Small Business 50% Mid Market 40% Enterprise 10% [Expand/Collapse Outdoo AI](#) #10 [![Outdoo AI](https://images.g2crowd.com/uploads/product/hd_favicon/4beb496b33de36006722ea020fe552c5/outdoo-ai.svg "Outdoo AI")](/products/outdoo-ai/reviews) [Outdoo AI](/products/outdoo-ai/reviews) 9.1 [Expand/Collapse Outdoo AI](#) Overall Usability Score 9.1 Usability Score Breakdown Ease of Admin Average: 9.1 9.5 Ease of Use Average: 9.2 9.1 Meets Requirements Average: 9.2 9.1 Customer Segment Breakdown Small Business 47% Mid Market 47% Enterprise 6% [Expand/Collapse Spiky](#) #11 [![Spiky](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_9dc50b863edc8115aa5eb7d4137e699d/spiky.png "Spiky")](/products/spiky/reviews) [Spiky](/products/spiky/reviews) 9.0 [Expand/Collapse Spiky](#) Overall Usability Score 9.0 Usability Score Breakdown Ease of Admin Average: 9.1 9.4 Ease of Use Average: 9.2 9.6 Meets Requirements Average: 9.2 9.8 Customer Segment Breakdown Small Business 65% Mid Market 30% Enterprise 5% [Expand/Collapse Otter.ai](#) #12 [![Otter.ai](https://images.g2crowd.com/uploads/product/hd_favicon/e2c6ddc2cf31eda4e6b99b9b3f133287/otter-ai.svg "Otter.ai")](/products/otter-ai/reviews) [Otter.ai](/products/otter-ai/reviews) 9.0 [Expand/Collapse Otter.ai](#) Overall Usability Score 9.0 Usability Score Breakdown Ease of Admin Average: 9.1 9.4 Ease of Use Average: 9.2 9.3 Meets Requirements Average: 9.2 9.1 Customer Segment Breakdown Small Business 73% Mid Market 21% Enterprise 6% [Expand/Collapse CallRail](#) #13 [![CallRail](https://images.g2crowd.com/uploads/product/hd_favicon/dc5a7c4a387a7c639e8eb054c965ecb7/callrail.svg "CallRail")](/products/callrail/reviews) [CallRail](/products/callrail/reviews) 9.0 [Expand/Collapse CallRail](#) Overall Usability Score 9.0 Usability Score Breakdown Ease of Admin Average: 9.1 9.1 Ease of Use Average: 9.2 8.8 Meets Requirements Average: 9.2 9.0 Customer Segment Breakdown Small Business 75% Mid Market 22% Enterprise 3% [Expand/Collapse Salesloft](#) #14 [![Salesloft](https://images.g2crowd.com/uploads/product/hd_favicon/2d02119c72d837152a0d46213a959f70/salesloft.svg "Salesloft")](/products/salesloft/reviews) [Salesloft](/products/salesloft/reviews) 9.0 [Expand/Collapse Salesloft](#) Overall Usability Score 9.0 Usability Score Breakdown Ease of Admin Average: 9.1 8.2 Ease of Use Average: 9.2 9.0 Meets Requirements Average: 9.2 8.8 Customer Segment Breakdown Small Business 23% Mid Market 56% Enterprise 21% [Expand/Collapse Zipteams](#) #15 [![Zipteams](https://images.g2crowd.com/uploads/product/hd_favicon/d12ba87761b658cc8e1538ae844dcdf9/zipteams-technologies-pvt-ltd-zipteams.svg "Zipteams")](/products/zipteams-technologies-pvt-ltd-zipteams/reviews) [Zipteams](/products/zipteams-technologies-pvt-ltd-zipteams/reviews) 9.0 [Expand/Collapse Zipteams](#) Overall Usability Score 9.0 Usability Score Breakdown Ease of Admin Average: 9.1 9.7 Ease of Use Average: 9.2 9.6 Meets Requirements Average: 9.2 9.4 Customer Segment Breakdown Small Business 14% Mid Market 64% Enterprise 22% [Expand/Collapse Jiminny](#) #16 [![Jiminny](https://images.g2crowd.com/uploads/product/hd_favicon/142696095ea6c4d8c73f30a50c0e74c6/jiminny.svg "Jiminny")](/products/jiminny/reviews) [Jiminny](/products/jiminny/reviews) 8.9 [Expand/Collapse Jiminny](#) Overall Usability Score 8.9 Usability Score Breakdown Ease of Admin Average: 9.1 8.8 Ease of Use Average: 9.2 8.9 Meets Requirements Average: 9.2 8.8 Customer Segment Breakdown Small Business 31% Mid Market 63% Enterprise 6% [Expand/Collapse Agentforce Sales (formerly Salesforce Sales Cloud)](#) #17 [![Agentforce Sales (formerly Salesforce Sales Cloud)](https://images.g2crowd.com/uploads/product/hd_favicon/826ce87155a61f72d3dfd92c5283eed8/agentforce-sales-formerly-salesforce-sales-cloud.svg "Agentforce Sales (formerly Salesforce Sales Cloud)")](/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) [Agentforce Sales (formerly Salesforce Sales Cloud)](/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) 8.9 [Expand/Collapse Agentforce Sales (formerly Salesforce Sales Cloud)](#) Overall Usability Score 8.9 Usability Score Breakdown Ease of Admin Average: 9.1 8.9 Ease of Use Average: 9.2 8.7 Meets Requirements Average: 9.2 9.2 Customer Segment Breakdown Small Business 21% Mid Market 46% Enterprise 34% [Expand/Collapse Fireflies.ai](#) #18 [![Fireflies.ai](https://images.g2crowd.com/uploads/product/hd_favicon/5f99ddeed4fa4fac8a018e1a5dd80cb1/fireflies-ai.svg "Fireflies.ai")](/products/fireflies-ai/reviews) [Fireflies.ai](/products/fireflies-ai/reviews) 8.9 [Expand/Collapse Fireflies.ai](#) Overall Usability Score 8.9 Usability Score Breakdown Ease of Admin Average: 9.1 8.8 Ease of Use Average: 9.2 9.2 Meets Requirements Average: 9.2 9.0 Customer Segment Breakdown Small Business 79% Mid Market 18% Enterprise 3% [Expand/Collapse Apollo.io](#) #19 [![Apollo.io](https://images.g2crowd.com/uploads/product/hd_favicon/774372bf572eb33280b101482ce703b9/apollo-io.svg "Apollo.io")](/products/apollo-io/reviews) [Apollo.io](/products/apollo-io/reviews) 8.9 [Expand/Collapse Apollo.io](#) Overall Usability Score 8.9 Usability Score Breakdown Ease of Admin Average: 9.1 9.0 Ease of Use Average: 9.2 8.5 Meets Requirements Average: 9.2 8.9 Customer Segment Breakdown Small Business 67% Mid Market 28% Enterprise 5% [Expand/Collapse GTM Studio - Powered by ZoomInfo](#) #20 [![GTM Studio - Powered by ZoomInfo](https://images.g2crowd.com/uploads/product/hd_favicon/8ada573c8501ec5365b452cfec53ba0d/gtm-studio-powered-by-zoominfo.svg "GTM Studio - Powered by ZoomInfo")](/products/gtm-studio-powered-by-zoominfo/reviews) [GTM Studio - Powered by ZoomInfo](/products/gtm-studio-powered-by-zoominfo/reviews) 8.9 [Expand/Collapse GTM Studio - Powered by ZoomInfo](#) Overall Usability Score 8.9 Usability Score Breakdown Ease of Admin Average: 9.1 8.8 Ease of Use Average: 9.2 8.9 Meets Requirements Average: 9.2 9.0 Customer Segment Breakdown Small Business 13% Mid Market 63% Enterprise 24%