# Best Outbound Call Tracking Software ## How Many Outbound Call Tracking Software Products Does G2 Track? **Total Products under this Category:** 186 ### Category Stats (Sep 2026) - **Average Rating:** 4.52/5 (↑0.01 vs Aug 2026) The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** ARMOR® (+1.78%) - Among all products in this category, ARMOR® recorded the largest rating increase compared to last month _Last updated: September 01, 2026_ ## How Does G2 Rank Outbound Call Tracking Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 116,500+ Authentic Reviews - 186+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Outbound Call Tracking Software ![G2 Grid® for Outbound Call Tracking Software plotting products by satisfaction and market presence](https://www.g2.com/categories/outbound-call-tracking/grids.png?focus%5B%5D=6227&focus%5B%5D=1188166&focus%5B%5D=125401&focus%5B%5D=129760&focus%5B%5D=506&focus%5B%5D=4872&focus%5B%5D=87468&focus%5B%5D=3296) Highlighted products: HubSpot Sales Hub, Nooks, Orum, Quo, Agentforce Sales (formerly Salesforce Sales Cloud), Aircall, CloudTalk, and Close. Underlying data: [Grid® JSON](https://www.g2.com/categories/outbound-call-tracking/grids.json?focus%5B%5D=hubspot-sales-hub&focus%5B%5D=nooks&focus%5B%5D=orum&focus%5B%5D=quo-quo&focus%5B%5D=agentforce-sales-formerly-salesforce-sales-cloud&focus%5B%5D=aircall&focus%5B%5D=cloudtalk&focus%5B%5D=close) **Sponsored** ### Adobe Marketo Engage Marketo Engage is a comprehensive, AI-powered marketing automation platform that enables teams to scale personalized buyer engagement and drive predictable pipeline and revenue growth. It helps attract the right buyers, nurture them across channels and journeys, align sales and marketing efforts, and deliver insights that maximize marketing’s impact on revenue. As a centralized hub for cross-channel campaign orchestration and execution, Adobe Marketo Engage supports businesses of all sizes—helping them acquire, nurture, expand, and retain customers along complex buying journeys. By integrating with sales tools, it streamlines marketing automation, campaign management, and lead nurturing. Whether you’re a fast-growing small business or a global enterprise, Marketo Engage empowers marketing teams to launch more campaigns, generate more sales-ready leads, and boost sales performance. Backed by proven technology, comprehensive services, and expert guidance, Marketo Engage helps thousands of companies worldwide transform marketing from a cost center into a revenue driver. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=628&secure%5Bchosen_at%5D=2026-09-04T01%3A15%3A17Z&secure%5Bdisplayable_resource_id%5D=628&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=628&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=419&secure%5Bresource_id%5D=628&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Foutbound-call-tracking&secure%5Btoken%5D=c5b9a95e6fa4cadaa5afaed7135b8552810571faa711e6f067ddaf53da7678d2&secure%5Burl%5D=https%3A%2F%2Fbusiness.adobe.com%2Fproducts%2Fmarketo.html%3Fsdid%3DDZTGZKC2%26mv%3Daffiliate&secure%5Burl_type%5D=custom_url) ### [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) Sales Hub combines sales engagement tools, AI-powered productivity features, and workflow automation into a unified platform designed to help growing teams close deals faster. Core Value Proposition: Sales Hub addresses common sales challenges: inefficient manual processes that slow deal velocity, fragmented customer information creating incomplete context, and complex software requiring extensive training and ongoing administration. Built on the HubSpot Smart CRM, Sales Hub connects customer data and sales tools in a single unified system. Key Capabilities Sales Engagement Tools: Sales Hub provides email tracking, meeting scheduling, document sharing, and communication templates that streamline prospect interactions and eliminate administrative friction in the sales process. AI-Powered Productivity: The platform includes AI features that automate repetitive tasks, suggest next actions based on deal context, and surface relevant customer insights, helping representatives focus on selling rather than administrative work. Unified Customer View: Because all customer data, communication history, and deal information exists within the Smart CRM, sales representatives see complete context without toggling between systems. This includes visibility into marketing interactions, service tickets, and prior sales conversations. Workflow Automation: Sales Hub automates routine sales processes, ensuring consistent execution without manual coordination. Sales Hub vs. Alternatives: Unlike legacy CRM systems functioning primarily as databases requiring extensive customization, Sales Hub includes engagement tools, automation, and AI capabilities as native features rather than add-ons requiring integration. This eliminates the complexity of purchasing separate tools for email tracking, meeting scheduling, document management, and sales analytics. Sales Hub's intuitive interface reduces training time for new team members compared to traditional sales platforms requiring extensive technical knowledge. Teams benefit from fast onboarding, seamless alignment through shared data visibility, and flexible scaling. Who Should Use Sales Hub Sales Hub serves growing sales teams needing to increase productivity without adding headcount, sales representatives requiring complete customer context during buyer conversations, and sales leaders seeking pipeline visibility through unified reporting. The platform scales from small sales teams to enterprise organizations. Outcome Sales Hub helps teams sell smarter, not harder, enabling reps to get richer context and better insights at every step of the buyer journey. **Average Rating:** 4.4/5.0 **Total Reviews:** 13,324 #### G2 Deal: Get the HubSpot Growth CRM Suite - 20% off HubSpot plans for the first year, then 10% off in perpetuity 20% off HubSpot plans for the first year, then 10% off in perpetuity [View this exclusive G2 deal](https://www.g2.com/deals/offers/00bb654b-4890-4cd1-8b1a-e16c1080357a?source=categories) #### How Do G2 Users Rate HubSpot Sales Hub? - **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.2/10) - **Personalization:** 8.7/10 (Category avg: 8.8/10) - **Record Prospect Data:** 8.6/10 (Category avg: 8.8/10) - **Information Locater:** 8.4/10 (Category avg: 8.7/10) #### Who Is the Company Behind HubSpot Sales Hub? - **Seller:** [HubSpot](https://www.g2.com/sellers/hubspot) - **Company Website:** hubspot.com - **Year Founded:** 2006 - **HQ Location:** Cambridge, Massachusetts, United States - **Twitter:** @HubSpot 784,270 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e7728cdccf3cd40d382e6159b493e5f6534eb2bfad47dc424c39639ed9e0ebf3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F68529%2F&secure%5Burl_type%5D=linkedin_company_website) 12,158 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Account Executive, Business Development Manager - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 60% Small, 35% Medium #### What Do G2 Reviewers Say About HubSpot Sales Hub? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **intuitive ease of use** of HubSpot Sales Hub, appreciating its streamlined organization and integrations. - Users appreciate the **customizability and user-friendly interface** of HubSpot Sales Hub, enhancing their sales management experience. - Users value the **comprehensive visibility** of HubSpot Sales Hub for managing sales efforts and forecasting effectively. - Users value the **excellent lead management** provided by HubSpot Sales Hub, enhancing organization and efficiency significantly. - Users value the **intuitive interface** of HubSpot Sales Hub, which simplifies navigation and enhances productivity. ##### Cons - Users find **missing features** in HubSpot Sales Hub, including limited lead creation and incomplete mobile app functionality. - Users find the **limited features** of HubSpot Sales Hub, like dashboard limitations and mobile app functionality, frustrating. - Users face a **large learning curve** , finding the system confusing without extensive training on contacts versus leads. - Users find HubSpot Sales Hub to be **expensive** , especially as costs increase and bugs persist affecting usage. - Users find HubSpot Sales Hub significantly **limited in customization** , hindering efficient outreach and task management. #### What Are Recent G2 Reviews of HubSpot Sales Hub? **["Excellent Prospect Visibility and Sequences for Consistent, Personalized Outreach"](https://www.g2.com/survey_responses/hubspot-sales-hub-review-13400757)** **Rating:** 4.5/5.0 stars _— Michael F._ [Read full review](https://www.g2.com/survey_responses/hubspot-sales-hub-review-13400757) **["HubSpot Sales Hub’s AI Turns CRM Data Into Actionable Outreach Lists Fast"](https://www.g2.com/survey_responses/hubspot-sales-hub-review-13338768)** **Rating:** 4.5/5.0 stars _— Alexa P._ [Read full review](https://www.g2.com/survey_responses/hubspot-sales-hub-review-13338768) #### What Are G2 Users Discussing About HubSpot Sales Hub? - [How has HubSpot Sales Hub impacted the sales pipeline management in small to mid-sized businesses?](https://www.g2.com/discussions/how-has-hubspot-sales-hub-impacted-the-sales-pipeline-management-in-small-to-mid-sized-businesses) - 4 comments - [What is HubSpot Sales Hub used for?](https://www.g2.com/discussions/what-is-hubspot-sales-hub-used-for) - 5 comments - [What is HubSpot good for?](https://www.g2.com/discussions/what-is-hubspot-good-for) - 2 comments - [How do I use HubSpot for sales?](https://www.g2.com/discussions/how-do-i-use-hubspot-for-sales) - 3 comments - [What can you do with free HubSpot?](https://www.g2.com/discussions/what-can-you-do-with-free-hubspot) - 2 comments ### [Nooks](https://www.g2.com/products/nooks/reviews) Nooks is the Agent Workspace for intelligent outbound. We pair human judgment with AI execution so reps spend less time on busywork and more time building real relationships that turn into pipeline. Nooks brings signals, account history, and next-best actions into one multi-channel system for AI sequencing so outbound stays relevant as you scale. Over 100 teams have switched from legacy sequencing tools to Nooks, more than doubling email-sourced pipeline, cutting research time by 90%, and consolidating multiple vendors into one platform. Over 1200 customers, including sophisticated sales orgs at HubSpot, Deel, ZoomInfo, and Rippling use Nooks to generate more pipeline with less context switching. **Average Rating:** 4.8/5.0 **Total Reviews:** 1,693 #### How Do G2 Users Rate Nooks? - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.2/10) - **Personalization:** 9.1/10 (Category avg: 8.8/10) - **Record Prospect Data:** 9.1/10 (Category avg: 8.8/10) - **Information Locater:** 9.0/10 (Category avg: 8.7/10) #### Who Is the Company Behind Nooks? - **Seller:** [Nooks](https://www.g2.com/sellers/nooks) - **Company Website:** www.nooks.ai - **HQ Location:** San Francisco, California - **Twitter:** @JoinNooks 390 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d0985ff2b8e1083fcf100fe495e371b10ac44dcc8c0a734662629503f74b014e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fnooksapp&secure%5Burl_type%5D=linkedin_company_website) 390 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** SDR, Business Development Representative - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 50% Medium, 25% Small #### What Do G2 Reviewers Say About Nooks? _AI-generated summary from verified user reviews_ ##### Pros - Users find that Nooks offers a **significant time-saving** advantage, enhancing efficiency and streamlining workflows. - Users highlight the **ease of use** of Nooks, praising its beginner-friendly interface and effortless navigation. - Users value the **efficiency of Nooks** , enhancing call volume and productivity while fostering teamwork among remote sales teams. - Users value the **efficient parallel dialing and seamless collaboration** features of Nooks, significantly enhancing productivity and communication. - Users highlight the **efficient lead generation** capabilities of Nooks, enabling numerous successful calls in less time. ##### Cons - Users face **call issues** with Nooks, including glitches and difficulties managing the call preparation process. - Users report **dialer issues** in Nooks, such as incomplete info transfer and call connectivity problems. - Users note the **missing features** in Nooks, such as limited sorting options and inadequate filtering capabilities. - Users find the **dialer limitations** frustrating, as wrong numbers often go undetected, affecting connect rates. - Users experience **connection issues** with Nooks, often resulting in delays when reaching prospects during calls. #### What Are Recent G2 Reviews of Nooks? **["Nooks Makes Parallel Calling Fast and Easy, with Great UI, Integrations, and Support"](https://www.g2.com/survey_responses/nooks-review-13076628)** **Rating:** 4.5/5.0 stars _— hamad a._ [Read full review](https://www.g2.com/survey_responses/nooks-review-13076628) **["Smart Presence and Intuitive Design for the Win"](https://www.g2.com/survey_responses/nooks-review-13388909)** **Rating:** 5.0/5.0 stars _— Andy L._ [Read full review](https://www.g2.com/survey_responses/nooks-review-13388909) ### [Orum](https://www.g2.com/products/orum/reviews) Orum is an AI calling and coaching platform built to help sales teams connect with more prospects and convert conversations into qualified pipeline. Orum serves more than 1,200 sales organizations, from fast-growing startups to global enterprises, including IBM, Samsung, Epicor, SentinelOne, Ramp, and Crunchbase. As the pioneer of AI dialing technology, Orum was built for high-volume outbound teams that rely on live conversations to drive revenue. By combining intelligent dialing automation, real-time collaboration, and native AI coaching, Orum helps reps focus on what matters most, having more meaningful conversations with the right prospects. At the core of the platform is Orum’s AI Dialer, powered by insights from the largest calling dataset on the market with over one billion real sales calls. It eliminates manual dialing, instantly detects real humans, enabling reps to get into 5x more live conversations. Orum also includes a full AI Coaching Suite with AI Call Scorecards, personalized Coaching Portals, and AI Roleplay, helping teams ramp 50% faster with targeted insights and 24/7 simulated practice. Alongside this, the Virtual Salesfloor brings reps together to collaborate, listen to live calls, and learn in real time, rebuilding the shared energy and accountability of a true salesfloor culture. **Average Rating:** 4.6/5.0 **Total Reviews:** 1,090 #### How Do G2 Users Rate Orum? - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.2/10) - **Personalization:** 8.8/10 (Category avg: 8.8/10) - **Record Prospect Data:** 9.0/10 (Category avg: 8.8/10) - **Information Locater:** 8.8/10 (Category avg: 8.7/10) #### Who Is the Company Behind Orum? - **Seller:** [Orum](https://www.g2.com/sellers/orum) - **Company Website:** www.orum.com - **Year Founded:** 2018 - **HQ Location:** Austin, Texas - **Twitter:** @OrumHQ 213 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a77c6496f2b9ea12ee3b425fb4d2c204ff0032b410ef93d73dc8947b5cc7451f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Forumhq%2F&secure%5Burl_type%5D=linkedin_company_website) 169 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Sales Development Representative, SDR - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 48% Medium, 23% Small #### What Do G2 Reviewers Say About Orum? _AI-generated summary from verified user reviews_ ##### Pros - Users praise Orum for its **ease of use** , featuring a friendly interface and efficient dialing automation. - Users benefit from Orum's **efficiency** , which greatly enhances productivity and speeds up the calling process. - Users appreciate Orum for its **time-saving features** , enhancing productivity and efficiency in their cold calling efforts. - Users praise Orum for its **enhanced productivity** , easier setup, and valuable analytics, boosting efficiency across teams. - Users love the **speed and efficiency** of Orum's Parallel Dialer, enhancing their productivity in sales calls. ##### Cons - Users experience **call issues** with Orum due to poor connectivity and incorrect prospect matching, leading to frustrations. - Users note the **missing features** in Orum, such as lack of call transfers and direct prospect searching. - Users experience **connection issues** with Orum, resulting in frustrating slowdowns and dropped calls during interactions. - Users struggle with **integration issues** , particularly with syncing data from Salesforce and other platforms seamlessly. - Users find the **dialer limitations** frustrating, as it lacks quick access to notes and restricts one-off calls. #### What Are Recent G2 Reviews of Orum? **["Genuinely Hands-Free Power Dialer That Keeps Calls Moving Fast"](https://www.g2.com/survey_responses/orum-review-13332073)** **Rating:** 4.0/5.0 stars _— Zak B._ [Read full review](https://www.g2.com/survey_responses/orum-review-13332073) **["Boosts Productivity with Seamless Auto-Dialing"](https://www.g2.com/survey_responses/orum-review-13225878)** **Rating:** 5.0/5.0 stars _— Josh L._ [Read full review](https://www.g2.com/survey_responses/orum-review-13225878) #### What Are G2 Users Discussing About Orum? - [Has the learning curve, cluttered layout, and missing integrations changed how quickly you can ramp reps?](https://www.g2.com/discussions/has-the-learning-curve-cluttered-layout-and-missing-integrations-changed-how-quickly-you-can-ramp-reps) - 1 comment - [How are you managing notes, past context, and follow‑ups when Orum does not surface the right info at the right time?](https://www.g2.com/discussions/how-are-you-managing-notes-past-context-and-follow-ups-when-orum-does-not-surface-the-right-info-at-the-right-time) - 1 comment - [What is your experience with enrichment accuracy and missing mobile numbers, and how does it affect your outreach plans?](https://www.g2.com/discussions/what-is-your-experience-with-enrichment-accuracy-and-missing-mobile-numbers-and-how-does-it-affect-your-outreach-plans) - 1 comment - [How are you handling list imports, contact limits, and the extra steps they add to your day?](https://www.g2.com/discussions/how-are-you-handling-list-imports-contact-limits-and-the-extra-steps-they-add-to-your-day) - 1 comment - [Connect delay and call quality issues slow live conversations and make me sound unprepared](https://www.g2.com/discussions/connect-delay-and-call-quality-issues-slow-live-conversations-and-make-me-sound-unprepared) - 1 comment ### [Quo](https://www.g2.com/products/quo-quo/reviews) Trusted by 90,000+ businesses, Quo (formerly OpenPhone) brings your team’s calls, texts, and contacts into one AI-powered workspace — helping you respond instantly and win more customers. Bring clarity to every conversation. Shared inboxes, internal notes, and a mini CRM, gives every teammate the visibility and context they need to make sure each customer doesn't get missed. Respond to every customer. Fast. Built-in AI answers calls 24/7, flexible call flows route customers instantly, and custom contact properties ensure you're there when your customer needs you, while never missing a detail. Scale effortlessly as you grow. From your first customer to your thousandth, Quo adapts with you. No complex setup, no additional training, no growing pains. With Quo, it’s never been easier to close more deals, support more customers, and grow your business — without losing the human touch. **Average Rating:** 4.7/5.0 **Total Reviews:** 3,384 #### How Do G2 Users Rate Quo? - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.2/10) - **Personalization:** 9.1/10 (Category avg: 8.8/10) - **Record Prospect Data:** 8.7/10 (Category avg: 8.8/10) - **Information Locater:** 8.9/10 (Category avg: 8.7/10) #### Who Is the Company Behind Quo? - **Seller:** [Quo](https://www.g2.com/sellers/quo) - **Company Website:** www.quo.com - **Year Founded:** 2018 - **HQ Location:** San Francisco, California - **Twitter:** @gowithquo 5,475 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c33883f1b2bed0721a5354265f240bde9e3cffa6b714170289503265f457b6ed&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F28667405%2F&secure%5Burl_type%5D=linkedin_company_website) 52 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Owner, CEO - **Top Industries:** Real Estate, Construction - **Company Size:** 92% Small, 7% Medium #### What Do G2 Reviewers Say About Quo? _AI-generated summary from verified user reviews_ ##### Pros - Users find Quo's **ease of use** exceptional, with a simple setup and intuitive interface enhancing their experience. - Users praise the **responsive and helpful customer support** of Quo, making troubleshooting effortless and efficient. - Users value the **wide range of essential features** in Quo, appreciating its intuitive interface and helpful support. - Users commend the **easy setup** of OpenPhone, facilitating a smooth transition and effective daily use for their businesses. - Users appreciate the **call recording and transcription** features of Quo, enhancing communication efficiency and organization. ##### Cons - Users experience **connection issues** with Quo, affecting call silencing and headset connectivity. - Users often face **call disconnections** and notification errors that disrupt their communication experience with Quo. - Users find the **high cost** of Quo confusing, with unclear pricing and unexpected fees impacting their experience. - Users frequently face **call issues** with Quo, including errors, missed notifications, and persistent call displays. - Users report **delays** in support response times and payment processing, which can hinder overall user experience. #### What Are Recent G2 Reviews of Quo? **["All-in-One Integrations That Make Quo Easy to Use Across Devices"](https://www.g2.com/survey_responses/quo-review-13364803)** **Rating:** 5.0/5.0 stars _— Mike W._ [Read full review](https://www.g2.com/survey_responses/quo-review-13364803) **["Quo Makes Work-Life Balance Easy with Flexible Call Flows"](https://www.g2.com/survey_responses/quo-review-13400861)** **Rating:** 4.5/5.0 stars _— Owen C._ [Read full review](https://www.g2.com/survey_responses/quo-review-13400861) #### What Are G2 Users Discussing About Quo? - [What is like Google Voice?](https://www.g2.com/discussions/what-is-like-google-voice) - 4 comments - [Is open phone legit?](https://www.g2.com/discussions/is-open-phone-legit) - 26 comments - [Is open phone free?](https://www.g2.com/discussions/is-open-phone-free) - 11 comments - [How does OpenPhone work?](https://www.g2.com/discussions/how-does-openphone-work) - 3 comments ## FAQs About Outbound Call Tracking Software Generated using AI Last updated: April 27, 2026 ### Which outbound call tracking tool is the top choice for startups? According to verified users, these products are frequently praised for outbound calling ease and core tracking workflows. - [Nooks](https://www.g2.com/products/nooks/reviews) -- Reviewers describe it as easy to set up and useful for high-volume cold calling, parallel dialing, call tracking, and coaching workflows. - [Orum](https://www.g2.com/products/orum/reviews) -- Users repeatedly mention faster dialing, better connect workflows, call analytics, and easier prospecting for outbound-heavy teams. - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) -- Reviewers highlight stable calling, CRM integration, call logging, analytics, and support for international outbound calling. ### What is the best option for tracking outbound calls? According to verified users, several products stand out for outbound call logging, analytics, and workflow visibility. - [Nooks](https://www.g2.com/products/nooks/reviews) -- Users often mention outbound call tracking, reporting, call transcripts, and dashboards that help teams review activity and coaching opportunities. - [Orum](https://www.g2.com/products/orum/reviews) -- Reviewers frequently cite call analytics, call history, AI summaries, and reporting that help track connect rates, conversations, and meetings. - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) -- Users describe strong call logging, recordings, analytics, and CRM syncing that keep outbound activity organized in one place. ### Best software for monitoring outbound calls in our call center? According to verified users, monitoring-focused options on G2 often combine recordings, reporting, and team visibility. - [TeleCMI](https://www.g2.com/products/telecmi/reviews) -- Reviewers mention dashboards, call logs, monitoring, and call barging or whispering features that help oversee agent activity. - [CTM (formerly CallTrackingMetrics)](https://www.g2.com/products/ctm-formerly-calltrackingmetrics/reviews) -- Users highlight call tracking, recordings, analytics, and centralized reporting for reviewing inbound and outbound activity. - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) -- Reviewers say its analytics, recordings, call history, and team performance tracking are useful for managing outbound teams. ### What should teams look for in outbound call tracking software? G2 reviewers consistently point to a few buying priorities. Teams value fast dialing, reliable call quality, and automatic logging so reps spend less time on manual admin. Integrations with CRM tools such as HubSpot, Salesforce, Outreach, or other sales systems are frequently mentioned because they keep call notes, recordings, and follow-up activity in one place. Reviewers also repeatedly highlight reporting, transcripts, AI summaries, and visibility into connect rates or team performance as useful for coaching and process improvement. Common frustrations in reviews include lag, syncing issues, inaccurate number data, and numbers being marked as spam, so buyers often care about reliability as much as feature depth. ### How do G2 reviewers say outbound call tracking tools improve team productivity? Across recent reviews, the biggest productivity theme is reduced manual work. Users repeatedly say auto dialing, parallel dialing, automatic call logging, AI summaries, and CRM sync help them spend more time in live conversations instead of copying notes, updating records, or dialing one contact at a time. Many reviewers also describe faster follow-up because calls, texts, transcripts, and account context are easier to find in one system. For managers, reporting and call recordings are common productivity benefits because they simplify coaching, monitor activity, and make it easier to review conversations without chasing down information across separate tools. ### [Aircall](https://www.g2.com/products/aircall/reviews) Connect, Empower, and Grow with Aircall. We're not just a business phone system; we're an AI-powered platform for customer conversations. Aircall seamlessly integrates voice, SMS, WhatsApp, and social media channels into a single platform, with bi-directional syncing across 250+ essential business apps. Imagine your CRM and Helpdesk data flowing effortlessly into every customer interaction, empowering your team to deliver smarter, more personalized experiences. Trusted by over 22,000 businesses globally, Aircall's AI-powered platform supercharges sales and support. We automate the busywork—optimizing call routing, automating repetitive tasks—while simultaneously delivering actionable insights from across every customer interaction. As a result, your teams are free to focus on what truly matters: building and maintaining customer relationships. Aircall is where your tech stack unites and your teams excel. We transform customer interactions into strategic opportunities, fueling growth and turning conversations into satisfied customers. With Aircall, every connection counts. **Average Rating:** 4.4/5.0 **Total Reviews:** 1,616 #### How Do G2 Users Rate Aircall? - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.2/10) - **Personalization:** 8.9/10 (Category avg: 8.8/10) - **Record Prospect Data:** 8.9/10 (Category avg: 8.8/10) - **Information Locater:** 8.7/10 (Category avg: 8.7/10) #### Who Is the Company Behind Aircall? - **Seller:** [Aircall](https://www.g2.com/sellers/aircall) - **Company Website:** www.aircall.io - **Year Founded:** 2014 - **HQ Location:** New York - **Twitter:** @aircall 4,964 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7be761d7fbad3da0454753d90f07916cd3a958959f851b5be97356e1913a0ca2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F5013970%2F&secure%5Burl_type%5D=linkedin_company_website) 849 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Sales Development Representative, CEO - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 53% Small, 40% Medium #### What Do G2 Reviewers Say About Aircall? _AI-generated summary from verified user reviews_ ##### Pros - Users find Aircall's **ease of use** essential for effective communication and seamless workflow integration. - Users find Aircall's **easy integration** with CRM and helpdesk tools enhances communication efficiency and workflow management. - Users commend Aircall for its **reliability** and seamless integration, making customer support efficient and straightforward. - Users find Aircall's **intuitive design** exceptional, facilitating easy setup and enhancing communication for all team members. - Users value Aircall for its **automatic call recording** , enhancing record-keeping and improving communication efficiency. ##### Cons - Users often face **connection issues** with Aircall, including low call quality and frequent disconnections during calls. - Users often face **call issues** with Aircall, including uneven call distribution and connection problems affecting communication. - Users report **dialer issues** with Aircall, including imbalanced call distribution and glitches affecting call reception and tagging. - Users indicate that Aircall lacks **text handling and individual voicemail features** , impacting communication efficiency and usability. - Users experience occasional **slow loading** issues with Aircall, particularly when syncing call logs and real-time updates. #### What Are Recent G2 Reviews of Aircall? **["Strong and clear communication with clients, without SPAM"](https://www.g2.com/survey_responses/aircall-review-13235979)** **Rating:** 4.0/5.0 stars _— Charbel De Jesus P._ [Read full review](https://www.g2.com/survey_responses/aircall-review-13235979) **["Facilitate Telemarketing with Great Efficiency"](https://www.g2.com/survey_responses/aircall-review-13122992)** **Rating:** 5.0/5.0 stars _— Omar M._ [Read full review](https://www.g2.com/survey_responses/aircall-review-13122992) #### What Are G2 Users Discussing About Aircall? - [What pricing and support strategies are you using as your Aircall team grows?](https://www.g2.com/discussions/what-pricing-and-support-strategies-are-you-using-as-your-aircall-team-grows) - 1 comment, 1 upvote - [How are you dealing with reporting that feels too shallow or rigid for real-world team tracking?](https://www.g2.com/discussions/how-are-you-dealing-with-reporting-that-feels-too-shallow-or-rigid-for-real-world-team-tracking) - 1 comment, 1 upvote - [Is anyone else struggling with the new workspace and having to juggle multiple Aircall apps?](https://www.g2.com/discussions/is-anyone-else-struggling-with-the-new-workspace-and-having-to-juggle-multiple-aircall-apps) - 1 comment, 1 upvote - [How do you handle Aircall lagging, freezing, or needing frequent restarts during heavy use?](https://www.g2.com/discussions/how-do-you-handle-aircall-lagging-freezing-or-needing-frequent-restarts-during-heavy-use) - 1 comment, 1 upvote - [Unstable calls and connectivity issues reduce my confidence when speaking with customers](https://www.g2.com/discussions/unstable-calls-and-connectivity-issues-reduce-my-confidence-when-speaking-with-customers) - 1 comment, 2 upvotes ### [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) Accelerate revenue from pipeline to paycheck with Salesforce Sales Cloud - your complete growth platform that brings together the power of humans with agents at every step of the sales cycle. Boost productivity with automation and drive revenue with an integrated growth platform. The future of sales is here, and with Agentforce, we’re helping teams unlock their full potential - making them limitless. Build Pipeline Faster with AI Agents: Sales Agents Sales AI Sales Engagement Sales Programs Buyer Engagement Accelerate Productivity with Automation: Sales Data Sales Analytics Sales Team Productivity Revenue Intelligence Drive Revenue on an Integrated Platform: Revenue Lifecycle Management and CPQ Sales Performance Management Partner Relationship Management **Average Rating:** 4.4/5.0 **Total Reviews:** 24,691 #### G2 Deal: Save 25% on your first annual subscription Whether you’re ready to purchase today or prefer to try Essentials out for 14 days for free, you will receive 25% discount when you purchase via G2. Prior to 25% discount, plans start at $25/per user per month. **Price:** ~~Starting at $25/user/month~~ → Starting at $18.75/user/month [View this exclusive G2 deal](https://www.g2.com/deals/offers/188aef71-dca6-4425-a89d-e58531df63f5?source=categories) #### How Do G2 Users Rate Agentforce Sales (formerly Salesforce Sales Cloud)? - **Has the product been a good partner in doing business?:** 8.4/10 (Category avg: 9.2/10) - **Personalization:** 8.8/10 (Category avg: 8.8/10) - **Record Prospect Data:** 8.7/10 (Category avg: 8.8/10) - **Information Locater:** 8.7/10 (Category avg: 8.7/10) #### Who Is the Company Behind Agentforce Sales (formerly Salesforce Sales Cloud)? - **Seller:** [Salesforce](https://www.g2.com/sellers/salesforce) - **Company Website:** www.salesforce.com - **Year Founded:** 1999 - **HQ Location:** San Francisco, CA - **Twitter:** @salesforce 579,511 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c04f36289ca03aeff007197f1d9e74e925e328ed6bcfaff98911c78b3ab382f7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3185%2F&secure%5Burl_type%5D=linkedin_company_website) 83,223 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Account Executive, Account Manager - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 46% Medium, 34% Large #### What Do G2 Reviewers Say About Agentforce Sales (formerly Salesforce Sales Cloud)? _AI-generated summary from verified user reviews_ ##### Pros - Users find the **ease of use** in Agentforce Sales invaluable for managing customer data and improving productivity. - Users value the **straightforward flow and comprehensive visibility** of Agentforce Sales, enhancing team collaboration and insight. - Users value the **360-degree view of customer information** , enhancing lead follow-up and closing processes efficiently. - Users value the **centralized customer data** of Salesforce Sales Cloud, enhancing insights and streamlining sales workflows efficiently. - Users appreciate the **seamless integration capabilities** of Agentforce Sales, enhancing workflow and connecting with internal systems effortlessly. ##### Cons - Users find the **steep learning curve** daunting, struggling with complex setups and mobile UX challenges. - Users find **limitations in package options** and struggle with navigation and security complexities in Agentforce Sales. - Users find the **complexity** of Agentforce Sales to be overwhelming, especially with deep configurations and numerous options. - Users find the product **expensive** and suggest improving cost-effectiveness for better business adaptability. - Users find the **limited features** of Agentforce Sales require time and expertise for effective customization and reporting. #### What Are Recent G2 Reviews of Agentforce Sales (formerly Salesforce Sales Cloud)? **["Salesforce: The Ultimate CRM for Effortless Business Automation"](https://www.g2.com/survey_responses/agentforce-sales-formerly-salesforce-sales-cloud-review-12156297)** **Rating:** 4.0/5.0 stars _— Akash S._ [Read full review](https://www.g2.com/survey_responses/agentforce-sales-formerly-salesforce-sales-cloud-review-12156297) **["✍️ Powerful and Flexible, but Complex and Expensive"](https://www.g2.com/survey_responses/agentforce-sales-formerly-salesforce-sales-cloud-review-13389103)** **Rating:** 5.0/5.0 stars _— Mahdi S._ [Read full review](https://www.g2.com/survey_responses/agentforce-sales-formerly-salesforce-sales-cloud-review-13389103) #### What Are G2 Users Discussing About Agentforce Sales (formerly Salesforce Sales Cloud)? - [What is Salesforce Maps used for?](https://www.g2.com/discussions/salesforce-maps-what-is-salesforce-maps-used-for) - 2 comments - [What is the benefit of Salesforce CRM?](https://www.g2.com/discussions/what-is-the-benefit-of-salesforce-crm) - 8 comments - [What is Salesforce and CRM?](https://www.g2.com/discussions/what-is-salesforce-and-crm) - 3 comments - [What makes high velocity sales more powerful than ever?](https://www.g2.com/discussions/what-makes-high-velocity-sales-more-powerful-than-ever) - 1 comment - [How do I enable Inbox in Salesforce?](https://www.g2.com/discussions/how-do-i-enable-inbox-in-salesforce) - 4 comments ### [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) CloudTalk is the leading AI-powered business calling software for growing SMBs. CloudTalk helps more than 4,000 modern SMBs talk to more customers, close more deals, and resolve issues faster, without enterprise pricing or complexity. Over 30,000 sales and support professionals at SMBs across 160+ countries rely on CloudTalk to: Talk to 10x more people - Our AI Sales Dialer combines preview, power and parallel (up to 10 lines) dialing that filters out voicemails and dead lines automatically. Automate the calls humans shouldn't have to make - Build AI Voice Agents and AI Receptionist in minutes for appointment scheduling, lead qualification, after-hours coverage, payment reminders and more. Turn every conversation into structured data - Use AI Conversation Intelligence to get automatic call summaries, AI notes, sentiment analysis, topic extraction, call scoring, multi-lingual transcription, and talk/listen ratios. Run their full business phone system in one cloud platform - With Call Flow Designer, IVR, call queuing, call recording, real-time monitoring, analytics, international SMS, WhatsApp messaging, and workflow automation. Handle global calling without the infrastructure headache - Local numbers in 160+ countries, 99.999% uptime, multi-carrier redundancy, and crystal-clear call quality. Plug into the tools they already use - 100+ native integrations including HubSpot (Certified), Salesforce, Pipedrive, Zoho CRM, MS Dynamics, Intercom, Zendesk, Salesloft, Outreach, Bullhorn, monday, Shopify, and more. Most CloudTalk customers are live in a few days. No hardware, no PBX, no months of consulting. Just sign up, port numbers (or buy new ones), connect your CRM, and start calling — with AI doing the busywork from day one. CloudTalk is GDPR, SOC 2, ISO 27001, HIPAA, and CCPA compliant. Customers like Bit2Me reduced missed calls from 80% to 16%, cut wait times by 85%, and scaled from 2 to 20+ agents — without adding complexity. https://hubs.li/Q04n2f7L0 Learn how we can boost your calling on a 1:1 personalized demo: https://hubs.li/Q04n2f4C0 **Average Rating:** 4.4/5.0 **Total Reviews:** 1,815 #### How Do G2 Users Rate CloudTalk? - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.2/10) - **Personalization:** 8.1/10 (Category avg: 8.8/10) - **Record Prospect Data:** 8.2/10 (Category avg: 8.8/10) - **Information Locater:** 8.0/10 (Category avg: 8.7/10) #### Who Is the Company Behind CloudTalk? - **Seller:** [CloudTalk](https://www.g2.com/sellers/cloudtalk) - **Company Website:** www.cloudtalk.io - **Year Founded:** 2016 - **HQ Location:** New York - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a7131a196dde74ab24374f0c5fe394e45a7e89c8c85b9b7bdc470627f39cd734&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F17944841%2F&secure%5Burl_type%5D=linkedin_company_website) 227 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** CEO, Account Executive - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 64% Small, 32% Medium #### What Do G2 Reviewers Say About CloudTalk? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of CloudTalk, making daily communication efficient and hassle-free. - Users appreciate the **reliability** of CloudTalk, highlighting its clear call quality and seamless performance across devices. - Users find CloudTalk's **intuitive interface** enhances communication efficiency and simplifies contact management effortlessly. - Users find CloudTalk's **intuitive interface and real-time data tracking** extremely beneficial for managing KPIs effectively. - Users love the **intuitive calling features** of CloudTalk, making communication quick, easy, and efficient. ##### Cons - Users experience **call issues** with CloudTalk, including accessibility challenges and connection problems affecting their efficiency. - Users experience **connection issues** with CloudTalk, including occasional disruptions and limitations in separate countries. - Users express dissatisfaction with **missing features** , like essential call center functions and SMS number search options. - Users find that **call management issues** disrupt seamless communication and hinder efficient client interaction. - Users face **poor connectivity** issues with CloudTalk, making international calls and call management challenging and frustrating. #### What Are Recent G2 Reviews of CloudTalk? **["CloudTalk has simplified our customer communication and improved our team's efficiency."](https://www.g2.com/survey_responses/cloudtalk-review-12852659)** **Rating:** 5.0/5.0 stars _— Marwan E._ [Read full review](https://www.g2.com/survey_responses/cloudtalk-review-12852659) **["CloudTalk’s Analytics, Seamless Pipedrive Integration, and Smart Local Area Code Dialing"](https://www.g2.com/survey_responses/cloudtalk-review-12856744)** **Rating:** 4.5/5.0 stars _— Hunter K._ [Read full review](https://www.g2.com/survey_responses/cloudtalk-review-12856744) #### What Are G2 Users Discussing About CloudTalk? - [What is CloudTalk used for?](https://www.g2.com/discussions/cloudtalk-what-is-cloudtalk-used-for) - 4 comments, 1 upvote - [What is CloudTalk used for?](https://www.g2.com/discussions/what-is-cloudtalk-used-for) - 2 comments ### [Close](https://www.g2.com/pt/products/close/reviews) Close é um CRM de vendas com chamadas integradas, SMS, e-mail, automação e IA, projetado para fundadores, startups, agências e equipes de vendas em crescimento. A plataforma ajuda as empresas a gerenciar leads, comunicar-se com prospects, rastrear oportunidades e automatizar o acompanhamento a partir de um único sistema. Close é comumente usado por equipes que desejam que seu CRM apoie a execução de vendas, não apenas armazene dados de clientes. Os usuários podem ligar, enviar e-mails, mensagens de texto, gerenciar pipelines, atribuir tarefas, criar fluxos de trabalho, executar sequências de alcance e rastrear atividades de vendas diretamente dentro da plataforma. Close é construído para empresas lideradas por fundadores, startups, pequenas empresas, agências, empresas de recrutamento, empresas de coaching, equipes de serviços financeiros, empresas de SaaS e equipes de vendas internas. Ele suporta equipes que variam de fundadores individuais a organizações de vendas com mais de 100 representantes. As principais capacidades incluem: • Gestão de CRM e pipeline para rastreamento de leads, contatos, oportunidades, atividades e relacionamentos com clientes • Chamadas, SMS e e-mail integrados, com histórico de comunicação conectado aos registros de clientes • Automação de vendas para fluxos de trabalho, sequências, roteamento de leads, gerenciamento de tarefas e acompanhamento • Power Dialer e Predictive Dialer para equipes que gerenciam vendas outbound de alto volume ou fluxos de trabalho de recrutamento • Relatórios e análises para visibilidade do pipeline, rastreamento de atividades, previsão e desempenho de vendas • Chloe, a agente de IA integrada diretamente no Close, que pode ajudar a qualificar leads, agendar reuniões, acompanhar prospects, pesquisar contas, enriquecer registros, resumir conversas e atualizar dados do CRM Chloe opera dentro do Close, onde registros de clientes, conversas, atividades, oportunidades e fluxos de trabalho já existem. Isso permite que Chloe tome ações usando o contexto do CRM, em vez de funcionar como uma ferramenta de IA independente conectada por meio de integrações separadas. As equipes podem usar Chloe para engajar novos leads, reengajar oportunidades dormentes, capturar dados de qualificação, agendar reuniões e passar conversas qualificadas para representantes de vendas humanos quando apropriado. Ao combinar CRM, comunicação, automação, relatórios e fluxos de trabalho de vendas assistidos por IA em uma única plataforma, o Close ajuda as equipes a reduzir o trabalho manual, melhorar a velocidade de resposta aos leads, manter a consistência no acompanhamento e gerenciar mais atividades de vendas sem adicionar complexidade operacional desnecessária. **Average Rating:** 4.7/5.0 **Total Reviews:** 2,074 #### G2 Deal: 20% off for new Close customers Close is the sales engagement CRM designed to help SMBs turn more leads into revenue. G2 users receive a 20%, one-time discount off first billing cycle for new Close customers. Offer expires December 31, 2026. **Offer expires:** 31 Dezembro 2026 [View this exclusive G2 deal](https://www.g2.com/pt/deals/offers/9977c13f-e5ec-4adb-bbe2-063d2114e9e2?source=categories) #### How Do G2 Users Rate Close? - **the product tem sido um bom parceiro comercial?:** 9.3/10 (Category avg: 9.2/10) - **Personalização:** 8.8/10 (Category avg: 8.8/10) - **Registrar dados de clientes potenciais:** 9.0/10 (Category avg: 8.8/10) - **Informações Locater:** 8.7/10 (Category avg: 8.7/10) #### Who Is the Company Behind Close? - **Vendedor:** [Close](https://www.g2.com/pt/sellers/close) - **Website da Empresa:** close.com - **Ano de Fundação:** 2013 - **Localização da Sede:** 111 Congress Avenue, Suite 500 Austin, Texas 78701 United States - **Twitter:** @Close 6,592 seguidores no Twitter - **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a8980b4bb0778d41500d3b100ba9f3961c87b6cc7fd74a5b1c0aa7775da9fc28&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2597204%2F&secure%5Burl_type%5D=linkedin_company_website) 213 funcionários no LinkedIn® #### Who Uses This Product? - **Who Uses This:** CEO, Fundador - **Top Industries:** Marketing e Publicidade, Software de Computador - **Company Size:** 76% Small, 20% Medium #### What Do G2 Reviewers Say About Close? _AI-generated summary from verified user reviews_ ##### Pros - Os usuários acham o Close **extremamente fácil de usar** , permitindo acesso rápido a recursos essenciais para uma gestão empresarial eficiente. - Os usuários acham o Close **incrivelmente útil** , especialmente com seu design intuitivo e suporte ao cliente rápido. - Os usuários apreciam os recursos de **gestão de comunicação aprimorada** do Close, que agilizam as interações com os clientes de forma eficaz e eficiente. - Os usuários adoram a **simplicidade e facilidade de uso** do Close, tornando o gerenciamento de clientes e o acompanhamento de prospectos sem esforço. - Os usuários adoram o **design intuitivo** do Close, achando-o fácil de usar e eficiente para suas necessidades. ##### Cons - Os usuários observam as **funcionalidades ausentes** no Close, como limitações do aplicativo móvel e a falta de integração com o WhatsApp, afetando a usabilidade. - Os usuários enfrentam **problemas de chamadas** , incluindo cobranças inesperadas e falhas de gravação, o que pode dificultar o uso eficaz. - Os usuários acham os **recursos limitados** do Close restritivos, especialmente para necessidades B2C e funcionalidades avançadas. - Os usuários acham a **personalização limitada** do Close frustrante, especialmente para relatórios personalizados e painéis avançados. - Os usuários acham a **curva de aprendizado íngreme** , com desafios em mesclar leads e gerenciar relatórios personalizados de forma eficaz. #### What Are Recent G2 Reviews of Close? **["Close CRM nos mantém afiados, rápidos e focados"](https://www.g2.com/pt/survey_responses/close-review-11757558)** **Rating:** 5.0/5.0 stars _— Jose N._ [Read full review](https://www.g2.com/pt/survey_responses/close-review-11757558) **["O melhor software de chamadas a frio que já usei"](https://www.g2.com/pt/survey_responses/close-review-11465611)** **Rating:** 5.0/5.0 stars _— Adhiraj P._ [Read full review](https://www.g2.com/pt/survey_responses/close-review-11465611) #### What Are G2 Users Discussing About Close? - [Para que é usado o Close?](https://www.g2.com/pt/discussions/close-what-is-close-used-for) - 2 comments - [What is Close used for?](https://www.g2.com/pt/discussions/what-is-close-used-for) - 1 comment ### [Salesloft](https://www.g2.com/products/salesloft/reviews) Salesloft is the revenue orchestration platform that closes the gap between what revenue teams know and what they do next. Powered by agentic AI, Salesloft's Predictive Revenue System connects live signals from buyer engagement, conversations, deals, and forecast data, turning intelligence into clear, prioritized action. Trusted by more than 4,000 organizations including Adobe, 3M, IBM, and Zoom, Salesloft helps revenue teams move from guesswork to confidence, quarter after quarter. **Average Rating:** 4.5/5.0 **Total Reviews:** 4,154 #### How Do G2 Users Rate Salesloft? - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.2/10) - **Personalization:** 8.8/10 (Category avg: 8.8/10) - **Record Prospect Data:** 8.7/10 (Category avg: 8.8/10) - **Information Locater:** 8.4/10 (Category avg: 8.7/10) #### Who Is the Company Behind Salesloft? - **Seller:** [Salesloft](https://www.g2.com/sellers/salesloft) - **Company Website:** salesloft.com - **Year Founded:** 2011 - **HQ Location:** Atlanta, GA - **Twitter:** @Salesloft 18,437 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1c72bf0f0f6a02380b7fe128396fa033291b10b85b3fc210dd4659ed9b53b1e3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2296178%2F&secure%5Burl_type%5D=linkedin_company_website) 1,098 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Account Executive, Sales Development Representative - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 56% Medium, 23% Small #### What Do G2 Reviewers Say About Salesloft? _AI-generated summary from verified user reviews_ ##### Pros - Users find the **ease of use** in Salesloft invaluable for efficient contact management and outreach. - Users appreciate the **powerful automation features** of Salesloft, greatly enhancing their sales engagement and productivity. - Users find **Salesloft's helpful functionalities** in call tracking and customizable cadences instrumental for efficient contact management. - Users value the **seamless automation** features in Salesloft, making call tracking and email campaigns effortless. - Users value the **time-saving features** of Salesloft, enhancing efficiency in managing outreach and prospecting activities. ##### Cons - Users find **missing features** like domain rotation and improved text formatting hinder their email effectiveness in Salesloft. - Users face **call issues** with Salesloft, experiencing difficulties with app alignment and support consistency during usage. - Users often face **integration issues** with Salesloft, particularly with platforms like HubSpot, affecting overall effectiveness. - Users note the **limited features compared to competitors** , impacting their overall experience and efficiency with Salesloft. - Users face a **steep learning curve** with Salesloft, making it challenging for newcomers to navigate effectively. #### What Are Recent G2 Reviews of Salesloft? **["Easy-to-Use Cadences and Automation That Boost SDR Efficiency"](https://www.g2.com/survey_responses/salesloft-review-12625459)** **Rating:** 4.5/5.0 stars _— Verified User in Computer Software_ [Read full review](https://www.g2.com/survey_responses/salesloft-review-12625459) **["Helps streamline sales workflows and follow-ups"](https://www.g2.com/survey_responses/salesloft-review-12602504)** **Rating:** 5.0/5.0 stars _— Rohan B._ [Read full review](https://www.g2.com/survey_responses/salesloft-review-12602504) #### What Are G2 Users Discussing About Salesloft? - [What innovative strategies are sales teams adopting with Salesloft to enhance customer engagement and sales effectiveness?](https://www.g2.com/discussions/what-innovative-strategies-are-sales-teams-adopting-with-salesloft-to-enhance-customer-engagement-and-sales-effectiveness) - [How is Salesloft being used to enhance operational efficiency and user experience in its specific field?](https://www.g2.com/discussions/how-is-salesloft-being-used-to-enhance-operational-efficiency-and-user-experience-in-its-specific-field) - 1 comment - [What is Salesloft used for?](https://www.g2.com/discussions/salesloft-what-is-salesloft-used-for) - 1 comment - [How much does SalesLoft cost?](https://www.g2.com/discussions/how-much-does-salesloft-cost) - [Is SalesLoft a CRM?](https://www.g2.com/discussions/is-salesloft-a-crm) - 6 comments, 1 upvote ### [GTM Workspace - Powered by ZoomInfo](https://www.g2.com/products/gtm-workspace-powered-by-zoominfo/reviews) Note: GTM Workspace is the upgraded version of ZoomInfo Sales and ZoomInfo Copilot. GTM Workspace is a unified sales execution platform that empowers account executives and account managers to run their entire book of business from a single workspace. By bringing together CRM data, ZoomInfo intelligence, engagement history, and buying signals into one consolidated view, GTM Workspace eliminates the constant context-switching that prevents sellers from doing their best work. At the core of GTM Workspace is an AI assistant that understands the full context of a rep's territory - their accounts, open opportunities, past conversations, and real-time signals - enabling natural language commands that drive real action. Sellers can instantly prepare for meetings, monitor account health, prioritize pipeline, and identify the best prospects to pursue, all without leaving a single interface. GTM Workspace integrates directly with Salesforce, maintaining bidirectional, real-time sync so CRM data stays current automatically. Flexible, spreadsheet-style Views allow reps to slice and analyze their accounts, contacts, leads, and opportunities exactly the way they work - with ZoomInfo firmographic, technographic, and intent data enriched directly alongside CRM fields. Purpose-built for the way modern sales teams operate, GTM Workspace requires no training, no agent building, and no engineering projects. It works immediately out of the box, delivering day-one value on top of the data foundation teams already rely on. The result: sellers spend less time stitching together information across disconnected tools and more time doing what they do best - building relationships and closing deals. **Average Rating:** 4.5/5.0 **Total Reviews:** 8,881 #### How Do G2 Users Rate GTM Workspace - Powered by ZoomInfo? - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.2/10) - **Personalization:** 8.6/10 (Category avg: 8.8/10) - **Record Prospect Data:** 8.8/10 (Category avg: 8.8/10) - **Information Locater:** 8.7/10 (Category avg: 8.7/10) #### Who Is the Company Behind GTM Workspace - Powered by ZoomInfo? - **Seller:** [ZoomInfo](https://www.g2.com/sellers/zoominfo-26a9872a-d61e-4832-ab53-5e972b230706) - **Company Website:** www.zoominfo.com - **Year Founded:** 2000 - **HQ Location:** Vancouver, WA - **Twitter:** @ZoomInfo 23,515 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=bd618c71d6b4b0acc542c8b46079b4c9423a65a072ce8f8590d4f3ed35e8aebb&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fzoominfo%2F&secure%5Burl_type%5D=linkedin_company_website) 4,221 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Account Executive, Sales Development Representative - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 48% Medium, 26% Large #### What Do G2 Reviewers Say About GTM Workspace - Powered by ZoomInfo? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **comprehensive contact information** that GTM Workspace provides, aiding effective outreach to potential buyers. - Users find the **ease of use** in GTM Workspace invaluable for streamlining their sales processes and insights. - Users value the **data accuracy** of GTM Workspace, enhancing their competitive edge in prospecting and research. - Users find the **bulk data download feature** invaluable for targeted lead generation, simplifying outreach in the finance sector. - Users value the **targeted lead generation** capabilities of GTM Workspace, significantly boosting their sales and prospecting efficiency. ##### Cons - Users often face challenges with **inaccurate data** , including unassigned contact numbers and outdated job information. - Users often face **outdated data** in GTM Workspace, leading to inaccuracies in contact details and location information. - Users often struggle with **outdated contacts** , leading them to seek alternative information sources for accuracy. - Users experience **data inaccuracy** , with incorrect contact locations and unassigned numbers complicating their outreach efforts. - Users often face **outdated information** , including incorrect emails and job titles, affecting their reliability and effectiveness. #### What Are Recent G2 Reviews of GTM Workspace - Powered by ZoomInfo? **["A Strong way to invest in your business"](https://www.g2.com/survey_responses/gtm-workspace-powered-by-zoominfo-review-9470039)** **Rating:** 4.5/5.0 stars _— Caitlin B._ [Read full review](https://www.g2.com/survey_responses/gtm-workspace-powered-by-zoominfo-review-9470039) **["Streamlined Workflow and Faster Prospecting with GTM Workspace"](https://www.g2.com/survey_responses/gtm-workspace-powered-by-zoominfo-review-13407307)** **Rating:** 4.0/5.0 stars _— Fathema A._ [Read full review](https://www.g2.com/survey_responses/gtm-workspace-powered-by-zoominfo-review-13407307) #### What Are G2 Users Discussing About GTM Workspace - Powered by ZoomInfo? - [How does ZoomInfo SalesOS empower sales teams to achieve better results through data-driven insights?](https://www.g2.com/discussions/how-does-zoominfo-salesos-empower-sales-teams-to-achieve-better-results-through-data-driven-insights) - 3 comments, 1 upvote - [What is ZoomInfo SalesOS used for?](https://www.g2.com/discussions/what-is-zoominfo-salesos-used-for) - 3 comments, 1 upvote - [Is ZoomInfo legal?](https://www.g2.com/discussions/is-zoominfo-legal) - 6 comments, 1 upvote - [Who are ZoomInfo's top 3 competitors?](https://www.g2.com/discussions/who-are-zoominfo-s-top-3-competitors) - 4 comments, 2 upvotes - [How does ZoomInfo get my details?](https://www.g2.com/discussions/how-does-zoominfo-get-my-details) - 2 comments, 1 upvote ### [Dialaxy](https://www.g2.com/products/dialaxy/reviews) Dialaxy is a cloud telephony and business communication platform that enables companies to connect with customers globally from any device, including mobile, tablet, laptop, or desktop. Businesses can instantly purchase local support numbers in the USA and Canada and launch their call center in less than 2 minutes. Built for startups and businesses of all sizes, Dialaxy offers unlimited calling and messaging within the USA and Canada, voicemail, agent groups, call recording, advanced analytics, reports, and CRM integrations. With a simple interface and powerful telephony infrastructure, Dialaxy helps teams improve customer support, manage calls efficiently, and scale communications with confidence. **Average Rating:** 4.5/5.0 **Total Reviews:** 249 #### How Do G2 Users Rate Dialaxy? - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.2/10) - **Personalization:** 9.2/10 (Category avg: 8.8/10) - **Record Prospect Data:** 7.8/10 (Category avg: 8.8/10) - **Information Locater:** 6.9/10 (Category avg: 8.7/10) #### Who Is the Company Behind Dialaxy? - **Seller:** [Dialaxy Inc.](https://www.g2.com/sellers/dialaxy-inc) - **Year Founded:** 2023 - **HQ Location:** Dover, US - **Twitter:** @dialaxyapp 21 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=db5ef0f7e2490e9972229592324bdda161e5d3348426fde650fa4aacc3aeb844&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fdialaxy&secure%5Burl_type%5D=linkedin_company_website) 23 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Sales Executive, CEO - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 62% Small, 37% Medium #### What Do G2 Reviewers Say About Dialaxy? _AI-generated summary from verified user reviews_ ##### Pros - Users find Dialaxy's **ease of use** refreshing, enabling quick and straightforward number management without unnecessary features. - Users appreciate the **friendly and helpful customer support** of Dialaxy, ensuring a smooth communication experience. - Users commend Dialaxy for its **exceptional reliability** in call quality, even during multiple calls, enhancing their experience. - Users value the **exceptional call quality** and helpful support of Dialaxy, ensuring seamless communication every time. - Users commend Dialaxy for its **clear call quality** and reliable performance, enhancing their virtual communication experience. ##### Cons - Users express frustration with **number availability issues** , especially the limited access to international numbers and connection failures. - Users note several **missing features** in Dialaxy, especially for large team functionality and iOS compatibility. - Users find the **limited features** of Dialaxy frustrating, wishing for more options and improvements in design. - Users face **geographical restrictions** resulting in delayed access to international numbers and additional documentation requirements. - Users find the **complex processes** of Dialaxy challenging, especially with automation and integration for new users. #### What Are Recent G2 Reviews of Dialaxy? **["Dialaxy Keeps Business Calling and Messaging Organized in One Place"](https://www.g2.com/survey_responses/dialaxy-review-13362519)** **Rating:** 4.0/5.0 stars _— Jasmine T._ [Read full review](https://www.g2.com/survey_responses/dialaxy-review-13362519) **["Lightweight and Reliable for Everyday Business Calling"](https://www.g2.com/survey_responses/dialaxy-review-13390358)** **Rating:** 4.0/5.0 stars _— Amelia T._ [Read full review](https://www.g2.com/survey_responses/dialaxy-review-13390358) ### [Ringover](https://www.g2.com/products/ringover/reviews) Ringover is the easy-to-use multichannel cloud communication solution (calls, SMS, video calls, emails...), designed to enhance your customers' experience, and maximize your sales. Give your clients and prospects a personalized experience and boost the productivity of your sales and customer service teams thanks to an intuitive and easy-to-manage interface. Our advanced supervision and coaching features allow you to closely monitor operations and train your team members fast. Ringover integrates with over 80 business tools (CRM, helpdesk...), streamlining tasks for increased efficiency. **Average Rating:** 4.6/5.0 **Total Reviews:** 467 #### How Do G2 Users Rate Ringover? - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.2/10) - **Personalization:** 8.8/10 (Category avg: 8.8/10) - **Record Prospect Data:** 8.8/10 (Category avg: 8.8/10) - **Information Locater:** 8.8/10 (Category avg: 8.7/10) #### Who Is the Company Behind Ringover? - **Seller:** [Ringover](https://www.g2.com/sellers/ringover) - **Year Founded:** 2018 - **HQ Location:** Montrouge - **Twitter:** @ringoverapp 832 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4b6dd570ba6676db5ed66b5b814255501bd2a91c2db023b16edb3740fd5048e3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fringover-france%2F&secure%5Burl_type%5D=linkedin_company_website) 283 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** CEO, Director - **Top Industries:** Staffing and Recruiting, Computer Software - **Company Size:** 76% Small, 21% Medium #### What Do G2 Reviewers Say About Ringover? _AI-generated summary from verified user reviews_ ##### Pros - Users commend the **ease of use** of Ringover, appreciating its intuitive design and smooth onboarding experience. - Users appreciate the **responsive and supportive customer service** of Ringover, enhancing their overall experience with the app. - Users highlight the **reliability** of Ringover, praising its efficient performance and excellent customer support. - Users value the **efficient and reliable customer support** of Ringover, enhancing their overall experience and productivity. - Users appreciate the **intuitive interface** of Ringover, making setup and daily communication seamless and efficient. ##### Cons - Users feel that Ringover can be too expensive for small businesses, highlighting **high cost** concerns compared to other suppliers. - Users find Ringover to be **expensive** , especially for small companies needing just one number, yet negotiation is possible. - Users experience occasional **glitches** with call updates and inaccurate transcription errors on the mobile app. - Users wish for improved **missing features** like CRM integration, SMS sync, and consultative transfers for better usability. - Users note **integration issues** with Meta channels and LOXO, which complicate the overall platform experience. #### What Are Recent G2 Reviews of Ringover? **["Ringover: quick start, top Pipedrive integration, and really useful AI"](https://www.g2.com/survey_responses/ringover-review-13109839)** **Rating:** 4.5/5.0 stars _— Victoria M._ [Read full review](https://www.g2.com/survey_responses/ringover-review-13109839) **["Seamless Embedded Calling with Ringover—and Truly Responsive Support"](https://www.g2.com/survey_responses/ringover-review-12851244)** **Rating:** 5.0/5.0 stars _— Wouter K._ [Read full review](https://www.g2.com/survey_responses/ringover-review-12851244) #### What Are G2 Users Discussing About Ringover? - [What does Ringover do?](https://www.g2.com/discussions/what-does-ringover-do) - 1 comment - [How do I cancel my Ringover account?](https://www.g2.com/discussions/how-do-i-cancel-my-ringover-account) - 1 comment - [How does Ringover work?](https://www.g2.com/discussions/how-does-ringover-work) - 1 comment - [Is Ringover legit?](https://www.g2.com/discussions/is-ringover-legit) ### [Genesys Cloud CX](https://www.g2.com/pt/products/genesys-cloud-cx/reviews) Genesys Cloud CX® é uma solução de Orquestração de Experiência Potencializada por IA que permite às organizações coordenar interações com clientes e funcionários em todos os pontos de contato. Ao conectar dados, sistemas e fluxos de trabalho em tempo real, ajuda as empresas a oferecer experiências mais consistentes e personalizadas que melhoram a lealdade, a eficiência e os resultados gerais dos negócios. A solução reúne IA; engajamento de voz e digital; roteamento inteligente e automação; gestão de engajamento da força de trabalho; e orquestração de jornada de ponta a ponta em uma única solução unificada na nuvem. Sua arquitetura aberta e flexível permite que as organizações se integrem facilmente aos sistemas existentes, reduzindo a complexidade enquanto criam uma experiência mais conectada entre canais e possibilitando a inovação sem interrupções. As organizações usam o Genesys Cloud CX para acelerar o tempo de geração de valor por meio de implantação rápida e capacidades fáceis de implementar, enquanto reduzem o custo de atendimento com automação impulsionada por IA. A personalização em tempo real e as interações com consciência de contexto ajudam a melhorar a satisfação do cliente, enquanto as capacidades nativas de IA aumentam a produtividade dos agentes, simplificam os fluxos de trabalho e apoiam uma tomada de decisão mais rápida e informada. Uma camada de dados unificada fornece insights em tempo real e garante experiências contínuas entre canais, eliminando silos e melhorando a visibilidade em todas as operações. A governança de IA integrada apoia a adoção segura, em conformidade e explicável, o que é especialmente importante para indústrias regulamentadas. Projetada para escala empresarial, a plataforma oferece alta disponibilidade, estabilidade e segurança, com a escalabilidade e flexibilidade para suportar operações globais e necessidades de negócios em evolução, mantendo a resiliência. O Genesys Cloud CX é amplamente utilizado por organizações de todos os tamanhos para orquestrar experiências personalizadas de clientes em escala, melhorar a eficiência, simplificar a pilha de tecnologia e impulsionar um ROI mensurável. **Average Rating:** 4.4/5.0 **Total Reviews:** 1,470 #### How Do G2 Users Rate Genesys Cloud CX? - **the product tem sido um bom parceiro comercial?:** 8.5/10 (Category avg: 9.2/10) - **Personalização:** 8.6/10 (Category avg: 8.8/10) - **Registrar dados de clientes potenciais:** 8.4/10 (Category avg: 8.8/10) - **Informações Locater:** 8.6/10 (Category avg: 8.7/10) #### Who Is the Company Behind Genesys Cloud CX? - **Vendedor:** [Genesys](https://www.g2.com/pt/sellers/genesys) - **Website da Empresa:** www.genesys.com - **Ano de Fundação:** 1990 - **Localização da Sede:** Menlo Park, CA - **Twitter:** @Genesys 32,180 seguidores no Twitter - **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3547218b0d552bcecdf111c8d197252c4dce8c2ddc2ffe5bceabde22115e5fc1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F601919%2F&secure%5Burl_type%5D=linkedin_company_website) 8,569 funcionários no LinkedIn® #### Who Uses This Product? - **Who Uses This:** Advogado de Caso, Gerente - **Top Industries:** Tecnologia da Informação e Serviços, Serviços Financeiros - **Company Size:** 45% Medium, 40% Large #### What Do G2 Reviewers Say About Genesys Cloud CX? _AI-generated summary from verified user reviews_ ##### Pros - Os usuários elogiam a **facilidade de uso** do Genesys Cloud CX, permitindo acesso contínuo e melhorando a agilidade operacional. - Os usuários valorizam a **inovação contínua** e as melhorias responsivas do Genesys Cloud CX, aumentando a eficiência operacional e a satisfação do cliente. - Os usuários valorizam a **confiabilidade** do Genesys Cloud CX, pois ele melhora a continuidade dos negócios e o engajamento com o cliente de forma eficaz. - Os usuários valorizam a **eficiência** do Genesys Cloud CX, aumentando a agilidade e simplificando as operações para atender às demandas modernas. - Os usuários valorizam as **opções de personalização** no Genesys Cloud CX, aprimorando suas necessidades únicas de roteamento e fluxo de chamadas. ##### Cons - Os usuários observam os **recursos limitados** do Genesys Cloud CX, levando a custos extras e complicações para necessidades avançadas. - Os usuários encontram algumas **funcionalidades ausentes** no Genesys Cloud CX, dificultando sua capacidade de utilizar plenamente as capacidades do sistema. - Os usuários acham que o Genesys Cloud CX tem uma **interface complexa** , o que pode sobrecarregar novos usuários e dificultar a navegação. - Os usuários estão frustrados com **relatórios inadequados** no Genesys Cloud CX, citando limitações e funcionalidades desajeitadas em comparação com alternativas. - Os usuários acham a **curva de aprendizado íngreme** com o Genesys Cloud CX, tornando a navegação e o acesso a recursos desafiadores inicialmente. #### What Are Recent G2 Reviews of Genesys Cloud CX? **["Configuração Sem Esforço, Integrações Poderosas"](https://www.g2.com/pt/survey_responses/genesys-cloud-cx-review-12997137)** **Rating:** 5.0/5.0 stars _— Lucas A._ [Read full review](https://www.g2.com/pt/survey_responses/genesys-cloud-cx-review-12997137) **["Reunindo jornadas do cliente em um só lugar"](https://www.g2.com/pt/survey_responses/genesys-cloud-cx-review-13393454)** **Rating:** 5.0/5.0 stars _— Usuário Verificado em Telecomunicações_ [Read full review](https://www.g2.com/pt/survey_responses/genesys-cloud-cx-review-13393454) #### What Are G2 Users Discussing About Genesys Cloud CX? - [Para que é usado o Genesys Cloud CX?](https://www.g2.com/pt/discussions/what-is-genesys-cloud-cx-used-for) - 3 comments, 2 upvotes - [What kind of software is zendesk?](https://www.g2.com/pt/discussions/what-kind-of-software-is-zendesk) - 2 comments - [Quais são os 4 benefícios mais importantes do Active Directory?](https://www.g2.com/pt/discussions/what-are-the-4-most-important-benefits-of-active-directory) - 1 comment - [O que o Genesys Cloud para Salesforce faz?](https://www.g2.com/pt/discussions/what-does-genesys-cloud-for-salesforce-do) - 2 comments - [Does Genesys integrate with Salesforce?](https://www.g2.com/pt/discussions/purecloud-for-salesforce-does-genesys-integrate-with-salesforce) ### [TeleCMI](https://www.g2.com/products/telecmi/reviews) TeleCMI is a new-age unified cloud communication platform designed to help businesses streamline customer interactions and drive measurable growth. As a powerful cloud telephony solution and business phone system, TeleCMI brings calls, SMS, WhatsApp, and other channels into one intelligent dashboard—making it easier for sales and support teams to manage conversations efficiently. Built for modern businesses, TeleCMI offers advanced features including IVR solutions, auto dialer software, cloud contact center software, virtual phone numbers, and VoIP phone systems. These tools enable companies to automate workflows, reduce missed calls, improve response times, and boost customer engagement. With seamless CRM integration and flexible telephony APIs, businesses can connect their communication system directly with their existing CRM, helpdesk, or custom applications. Whether you're a startup, SME, or enterprise, TeleCMI’s hosted PBX system and contact center platform allow your team to connect with leads from any device, anywhere. By unifying multiple channels into a single cloud-based interface, TeleCMI improves productivity while delivering a consistent customer experience. One of the biggest advantages? Unlimited calls and texts—ideal for high-growth sales and support teams that rely on consistent outreach. If you're searching for the best cloud telephony provider in India, a scalable call center solution, or an affordable business communication system, TeleCMI is built to deliver performance and reliability. Curious to see how it works? Start your risk-free trial today—no commitments, just smarter business communication. **Average Rating:** 4.8/5.0 **Total Reviews:** 304 #### How Do G2 Users Rate TeleCMI? - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.2/10) - **Personalization:** 8.8/10 (Category avg: 8.8/10) - **Record Prospect Data:** 9.0/10 (Category avg: 8.8/10) - **Information Locater:** 8.1/10 (Category avg: 8.7/10) #### Who Is the Company Behind TeleCMI? - **Seller:** [TeleCMI](https://www.g2.com/sellers/telecmi) - **Year Founded:** 2016 - **HQ Location:** chennai, Tamil Nadu - **Twitter:** @TeleCMI 40 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f68910070c9af1622d11e37e61d670fd860067190efcce3507c3642eafe10a4b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F13205902%2F&secure%5Burl_type%5D=linkedin_company_website) 96 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Manager, Director - **Top Industries:** Information Technology and Services, Education Management - **Company Size:** 44% Medium, 43% Small #### What Do G2 Reviewers Say About TeleCMI? _AI-generated summary from verified user reviews_ ##### Pros - Users find TeleCMI **easy to use** , facilitating quick onboarding and boosting productivity without requiring technical support. - I appreciate the **excellent customer support** from TeleCMI, making setup and integration easy and effective. - Users appreciate the **excellent support** offered by TeleCMI, enhancing their experience and facilitating effective CRM integration. - Users find the **easy setup** of TeleCMI enables quick onboarding and efficient tool integration without technical hurdles. - Users value the **reliable call quality** of TeleCMI, enhancing their communication and productivity without interruptions. ##### Cons - Users are frustrated by the absence of a mobile app and **limited access to history on existing mobile functionality**. - Users suggest that the **dashboard is overly complex** and would benefit from simplification for better usability. - Users find the **limited customization** options frustrating, impacting their ability to tailor the TeleCMI experience. - Users find the **missing features** of TeleCMI limit functionality, particularly in analytics and call history access. - Users suggest that the **UX needs improvement** , as the current interface is confusing for newcomers and requires simplification. #### What Are Recent G2 Reviews of TeleCMI? **["A Valuable Tool for Daily Operations to connect with customers"](https://www.g2.com/survey_responses/telecmi-review-13218157)** **Rating:** 4.5/5.0 stars _— Venkadesh R._ [Read full review](https://www.g2.com/survey_responses/telecmi-review-13218157) **["A Reliable Communication Solution for Educational Institutions"](https://www.g2.com/survey_responses/telecmi-review-13115429)** **Rating:** 5.0/5.0 stars _— Payel P._ [Read full review](https://www.g2.com/survey_responses/telecmi-review-13115429) #### What Are G2 Users Discussing About TeleCMI? - [What is TeleCMI used for?](https://www.g2.com/discussions/what-is-telecmi-used-for) ### [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) Founded in 2001 and headquartered in San Ramon, California, Five9 has evolved into a global CX leader with over 2,500 customers worldwide. As a pioneer in cloud contact center technology, Five9 serves organizations across industries looking to transform customer experiences through intelligent, personalized interactions. With over 1,400 partners globally and 2,700 employees, Five9 combines deep CX expertise with innovative technology to help brands deliver better business outcomes. The Five9 Intelligent CX Platform provides a comprehensive suite of solutions, including omnichannel engagement, agent assistance, workforce engagement, and AI-powered automation. Five9 Genius AI embeds practical artificial intelligence across the platform, enabling hyper-personalized customer journeys where AI Agents and Human Agents work hand in hand. Our open, cloud-native platform integrates effortlessly with leading CRM and enterprise systems, ensuring businesses can personalize experiences while maximizing operational agility. Five9 transforms CX from fragmented, frustrating experiences into seamless, AI-driven journeys that anticipate customer needs. By combining AI's efficiency with the human touch, businesses can deliver better experiences at lower costs, turning their contact centers from cost centers into strategic assets. With industry-leading reliability (99.999% uptime), deep CX expertise, and a consultative partnership approach, Five9 helps businesses unlock efficiency, boost customer satisfaction, and drive long-term loyalty. With Five9, the New CX Starts Here—where customer joy becomes a driving force for business growth. **Average Rating:** 4.1/5.0 **Total Reviews:** 604 #### How Do G2 Users Rate Five9 Intelligent Cloud Contact Center Platform? - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.2/10) - **Personalization:** 8.3/10 (Category avg: 8.8/10) - **Record Prospect Data:** 8.6/10 (Category avg: 8.8/10) - **Information Locater:** 8.8/10 (Category avg: 8.7/10) #### Who Is the Company Behind Five9 Intelligent Cloud Contact Center Platform? - **Seller:** [Five9](https://www.g2.com/sellers/five9) - **Company Website:** www.Five9.com - **Year Founded:** 2001 - **HQ Location:** San Ramon, CA - **Twitter:** @Five9 14,856 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9ab47fa8489c7a54b5afa3a30c5a95276dbcdfd37f1e12bcd69df7e9622d7f85&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F16827%2F&secure%5Burl_type%5D=linkedin_company_website) 3,127 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Customer Service Representative, Manager - **Top Industries:** Consumer Services, Financial Services - **Company Size:** 56% Medium, 23% Small #### What Do G2 Reviewers Say About Five9 Intelligent Cloud Contact Center Platform? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **intuitive interface** of Five9, highlighting its seamless integrations and straightforward implementation. - Users value the **exceptional customer support** of Five9, noting its responsiveness and dedication to addressing concerns promptly. - Users appreciate the **exceptional support** from Five9, highlighting their responsiveness and dedication to addressing customer needs. - Users value the **superb user-friendly interface** and seamless integrations of Five9, enhancing their overall experience. - Users value the **efficiency** of Five9, highlighting its easy user setup and streamlined reporting features. ##### Cons - Users face challenges with **call issues** , particularly due to weak email interaction reporting and slow SMS features. - Users find the **complexity** of Five9's interface and reporting functions challenging, requiring significant training and experience. - Users highlight **missing features** in Five9, underlining a lack of customization and outdated UI for better usability. - Users often face **technical issues** like call drops and system disruptions that hinder overall productivity and workflow efficiency. - Users experience **poor customer support** , often requiring additional assistance and facing communication delays with Five9 services. #### What Are Recent G2 Reviews of Five9 Intelligent Cloud Contact Center Platform? **["Fast, Intuitive Web-Based Platform with Reliable Support"](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-13113120)** **Rating:** 5.0/5.0 stars _— Aldo O._ [Read full review](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-13113120) **["User-Friendly Platform with Excellent Agent Support"](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-12757794)** **Rating:** 5.0/5.0 stars _— Kimika W._ [Read full review](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-12757794) #### What Are G2 Users Discussing About Five9 Intelligent Cloud Contact Center Platform? - [What is Five9 used for?](https://www.g2.com/discussions/five9-what-is-five9-used-for) - 2 comments - [What is Five9 used for?](https://www.g2.com/discussions/what-is-five9-used-for) - 1 comment - [What is the best call center software?](https://www.g2.com/discussions/what-is-the-best-call-center-software) - [How much is five9 cost?](https://www.g2.com/discussions/how-much-is-five9-cost) - [Does five9 have a mobile app?](https://www.g2.com/discussions/does-five9-have-a-mobile-app) - 2 comments - ‹ Prev ‹ Prev - 1 - [2](/categories/outbound-call-tracking?order=g2_score&page=2#product-list) - [3](/categories/outbound-call-tracking?order=g2_score&page=3#product-list) - [4](/categories/outbound-call-tracking?order=g2_score&page=4#product-list) - [5](/categories/outbound-call-tracking?order=g2_score&page=5#product-list) - … - [12](/categories/outbound-call-tracking?order=g2_score&page=12#product-list) - [13](/categories/outbound-call-tracking?order=g2_score&page=13#product-list) - [Next › Next ›](/categories/outbound-call-tracking?order=g2_score&page=2#product-list) Spotlight Categories [Sales Training and Onboarding Software](https://www.g2.com/categories/sales-training-and-onboarding) [Experience Management Software](https://www.g2.com/categories/experience-management) [Virtual Event Platforms](https://www.g2.com/categories/virtual-event-platforms) [Corporate Performance Management (CPM) Software](https://www.g2.com/categories/corporate-performance-management-cpm) [Enterprise Risk Management (ERM) Software](https://www.g2.com/categories/enterprise-risk-management-erm) Similar Categories - [AI Sales Roleplay Tools](/categories/ai-sales-roleplay-tools) - [Conversation Intelligence](/categories/conversation-intelligence) - [Digital Sales Room](/categories/digital-sales-room) - [Email Tracking](/categories/email-tracking) - [Lead-to-Account Matching and Routing](/categories/lead-to-account-matching-and-routing) - [Sales Coaching](/categories/sales-coaching) - [Sales Content Management](/categories/sales-content-management) - [Sales Enablement](/categories/sales-enablement) - [Sales Engagement](/categories/sales-engagement) - [Salesforce CRM Document Generation](/categories/salesforce-crm-document-generation) - [Sales Performance Management](/categories/sales-performance-management) - [Sales Planning](/categories/sales-planning) - [Sales Tracking](/categories/sales-tracking) - [Sales Training and Onboarding](/categories/sales-training-and-onboarding) [Browse Outbound Call Tracking Themes](/categories/outbound-call-tracking/themes) ![Julie Jung](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Julie Jung") JJ Researched and written by [Julie Jung](https://research.g2.com/insights/author/julie-jung) Updated October 3, 2024 Outbound call tracking software allows users to call leads directly through the solution and record call and prospect data. These solutions are used to quickly contact prospective customers to get a jump on a sales opportunity. Outbound call tracking products provide click-to-call features for fast dialing, generate local numbers for more likely responses, and automate voicemails and follow-up emails. In addition, products can record calls for training purposes and sort prospects based on the probability of a successful sale. Outbound call tracking solutions are most commonly used for inside sales representatives and telemarketers interested in converting new customers. [CRM](https://www.g2.com/categories/crm) integrations are very common, particularly when being used to store prospect information and notes regarding past phone calls. To qualify as an outbound call tracking solution, a product must: - Allow users to place calls directly from the platform - Track call interaction data Top Tools at a Glance | Product | Best for | User Review | | --- | --- | --- | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_92f791c125019514c13f2138425a640b/hubspot-sales-hub.png "Product Avatar Image")](https://www.g2.com/products/hubspot-sales-hub/reviews)[HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews)[4.4/5(13,936)](https://www.g2.com/products/hubspot-sales-hub/reviews) | Sequenced outbound calling with unified CRM logging | "Excellent Prospect Visibility and Sequences for Consistent, Personalized Outreach" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_9a06446a4979e6c6de6466db8cb0060d/nooks.jpeg "Product Avatar Image")](https://www.g2.com/products/nooks/reviews)[Nooks](https://www.g2.com/products/nooks/reviews)[4.8/5(1,699)](https://www.g2.com/products/nooks/reviews) | Parallel dialing with local presence rotation | "Nooks Makes Parallel Calling Fast and Easy, with Great UI, Integrations, and Support" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_50881de5c3a84d0da77e62967101ea93/orum.png "Product Avatar Image")](https://www.g2.com/products/orum/reviews)[Orum](https://www.g2.com/products/orum/reviews)[4.6/5(1,099)](https://www.g2.com/products/orum/reviews) | Parallel dialing with local presence rotation | "Boosts Productivity with Seamless Auto-Dialing" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_5a044f239b966cfb1e78660705aaac1e/quo-quo.png "Product Avatar Image")](https://www.g2.com/products/quo-quo/reviews)[Quo](https://www.g2.com/products/quo-quo/reviews)[4.7/5(3,408)](https://www.g2.com/products/quo-quo/reviews) | Team-shared call recording with AI transcripts | "All-in-One Integrations That Make Quo Easy to Use Across Devices" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_da24ab8969ae1c7989ab7867d0dd2142/aircall.png "Product Avatar Image")](https://www.g2.com/products/aircall/reviews)[Aircall](https://www.g2.com/products/aircall/reviews)[4.4/5(1,653)](https://www.g2.com/products/aircall/reviews) | CRM-integrated outbound calling with global number flexibility | "Facilitate Telemarketing with Great Efficiency" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_c7667c650c352acba4bfca38ee89457b/agentforce-sales-formerly-salesforce-sales-cloud.png "Product Avatar Image")](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)[Agentforce Sales](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)[4.4/5(25,876)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) | Salesforce-native call logging tied to pipeline | "Salesforce: The Ultimate CRM for Effortless Business Automation" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_3a787194b190f530da1bb58924ec8044/cloudtalk.png "Product Avatar Image")](https://www.g2.com/products/cloudtalk/reviews)[CloudTalk](https://www.g2.com/products/cloudtalk/reviews)[4.4/5(1,853)](https://www.g2.com/products/cloudtalk/reviews) | CRM-synced call recording with local number masking | "CloudTalk’s Analytics, Seamless Pipedrive Integration, and Smart Local Area Code Dialing" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_f1d919f829e98cf3fab60428e4540e0a/close.png "Product Avatar Image")](https://www.g2.com/products/close/reviews)[Close](https://www.g2.com/products/close/reviews)[4.7/5(2,092)](https://www.g2.com/products/close/reviews) | Outbound call tracking with integrated power dialer | "Close CRM keeps us sharp, fast, and focused" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_e23b68d4b4537c74be947bb2f8ad5803/salesloft.png "Product Avatar Image")](https://www.g2.com/products/salesloft/reviews)[Salesloft](https://www.g2.com/products/salesloft/reviews)[4.5/5(4,290)](https://www.g2.com/products/salesloft/reviews) | Cadence-driven outbound with Salesforce call logging | "Easy-to-Use Cadences and Automation That Boost SDR Efficiency" | * * * Show More ### Outbound Call Tracking Topics - [What is Outbound Call Tracking Software?](#what-is-outbound-call-tracking-software) - [Why Use Outbound Call Tracking Software?](#why-use-outbound-call-tracking-software) - [Who Uses Outbound Call Tracking Software?](#who-uses-outbound-call-tracking-software) - [Outbound Call Tracking Software Features](#outbound-call-tracking-software-features) - [Potential Issues with Outbound Call Tracking Software](#potential-issues-with-outbound-call-tracking-software) - [Software and Services Related to Outbound Call Tracking Software](#software-and-services-related-to-outbound-call-tracking-software) [ ### Outbound Call Tracking Topics Expand/Collapse ](#) - [What is Outbound Call Tracking Software?](#what-is-outbound-call-tracking-software) - [Why Use Outbound Call Tracking Software?](#why-use-outbound-call-tracking-software) - [Who Uses Outbound Call Tracking Software?](#who-uses-outbound-call-tracking-software) - [Outbound Call Tracking Software Features](#outbound-call-tracking-software-features) - [Potential Issues with Outbound Call Tracking Software](#potential-issues-with-outbound-call-tracking-software) - [Software and Services Related to Outbound Call Tracking Software](#software-and-services-related-to-outbound-call-tracking-software) ## Learn More About Outbound Call Tracking Software ### What is Outbound Call Tracking Software? Outbound call tracking software provides sales teams with a unified platform to place outbound calls and manage leads. Outbound call tracking software allows users to place calls directly from their desktop rather than using a mobile phone which allows them to spend less time dialing and more time focusing on selling. Many outbound call tracking software also offers tools for call recording, call analytics, and provides a full call transcription so users are enabled to easily identify important parts of a conversation. Key Benefits of Outbound Call Tracking Software - Provides a seamless platform to call and keep track of leads - Offers call analytics to users so they are able to identify key selling points in a conversation - Saves time by eliminating the need to manually input contact information - Helps remind sales teams to follow up on leads that are lingering in the call log ### Why Use Outbound Call Tracking Software? Outbound call tracking software is used as a way to minimize many of the manual tasks that are generally associated with calling and keeping track of leads. When a call is made with outbound call tracking software, the contact information is stored and the call is automatically logged with both the date and time of the call. In addition, outbound call tracking software provides analytics and call transcriptions that prove to be extremely useful for salespeople to go back and reference at a later time after a call is completed. While it may be very difficult to keep notes while users are having an active conversation with their lead, call transcriptions automatically record and transcribe an entire conversation. This allows users to go over the entire conversation and identify key information. **Sales coaching —** A major benefit of using outbound call tracking software is the ability to record outbound calls. Recording outbound calls allows users to review and assess whether or not certain tactics are working or if they need to switch up their call strategy. Honing in on which call tactics are the most effective help sales teams have more call recipients being receptive and willing to listen to sales calls. **Lead tracking —** When users reach out to a lead with outbound call tracking software, the software automatically marks that the lead has been reached out to. This provides the user with a visual reminder of whether or not they reached out to a lead. Outbound call tracking software also marks the number of times a lead was contacted which indicates if a lead is particularly unresponsive and not worth a sales representative’s time. ### Who Uses Outbound Call Tracking Software? Outbound call tracking software is most often used by various job functions that need to manage leads and engage with customers on a daily basis. **Sales teams —** Perhaps the most common use case for outbound call tracking software are the enterprise sales teams. Enterprise sales teams are constantly tracking down leads, and searching for key points in a conversation that may help contribute to a final sale. As such, they are able to leverage the many benefits of the call transcription and lead tracking features in outbound call tracking software. **Call centers —** Employees in the field of telemarketing and other outbound call centers utilize many of the quick dialing systems that are found in an outbound call tracking software. Outbound call tracking software queues up a long list of leads that can continuously make calls immediately when one is finished. This way users do not have to waste time dialing and are enabled to spend more of their time speaking to clients, customers, and other prospects. ### Outbound Call Tracking Software Features Outbound call tracking software has a variety of features to record, transcribe, and analyze calls. These features allow users to focus on prospecting leads as well as take care of current customers. **Tracking numbers —** Some outbound call tracking software provides users with tracking numbers that can be used with area codes from anywhere in the world. For example, if a midwest sales representative is reaching out to a lead on the east coast, then the call will appear to the receiver denoting that the sales representative is local and with an east coast zip code. This provides a higher success rate with calls being received as people will feel more comfortable answering a phone call from someone in the same area code. **Outbound call reports —** Outbound call tracking software provides users with reports that allow them to track the overall rate of response from outbound calls. This feature can help users track their performance. **Peak hours —** Peak hours features of outbound call tracking software use analytics to determine what the peak hours are to place outbound calls. This feature drills analytics down to different time zones and will alert the user which peak hours are for each lead. Understanding what times are the most effective for outbound calling will result in higher answer rates. **Call recording —** Call recording features allow users to analyze past conversations with leads and prospects. This helps users identify any common pain points and improve overall call strategy. **Call notifications —** Call notification features provide users with various notifications regarding missed and upcoming calls. If a user missed a call and never reached back out to a lead, then the software will remind and notify the user. Similarly, if a user has an upcoming call scheduled, then the software will notify the user ahead of time to prepare for the call. **Call logging —** Call logging features automatically logs the date, time, duration, and outcome of a call. This helps users identify how long it has been since they have connected with the prospect, and whether or not the prospect answered or stayed on the phone for a long time. Automatic call logging means users do not have to remember to log the call as well which saves them from tedious manual work. Other Features of Outbound Call Tracking Software: [Automated Emails Capabilities](https://www.g2.com/categories/outbound-call-tracking/f/automated-emails), [Click-to-Call Capabilities](https://www.g2.com/categories/outbound-call-tracking/f/click-to-call), [Daily Summary Capabilities](https://www.g2.com/categories/outbound-call-tracking/f/daily-summary), [Sorts Prospects Capabilities](https://www.g2.com/categories/outbound-call-tracking/f/sorts-prospects) ### Potential Issues with Outbound Call Tracking Software **Excessive contact information —** Often, businesses already have a contact information software in place such as a customer relationship management (CRM) software. When businesses install a CRM alongside an outbound call tracking software, it may often lead to mismatched contact information where one software lists a different contact number than the other. This can lead to confusion and eventually require the user to hunt down the correct information, hence wasting time. **Lack of customer trust —** Outbound call tracking software has the capability of making calls with an area code that appears close to the customer who is receiving the call. When the customer discovers that the call is not actually being made from the same area, it may deter them from continuing a conversation. ### Software and Services Related to Outbound Call Tracking Software Outbound call tracking software can be integrated with a variety of software that helps users manage all information pertaining to leads. Having a central location to manage lead contact information, as well as relevant notes on the customer account provides a more efficient and effective strategy for managing customer information. **Customer relationship management (CRM) software —** One of the most tedious tasks for sales representatives is manually inputting calls into a [CRM software](https://www.g2.com/categories/crm). When users integrate a CRM with outbound call tracking software, the call tracking software automatically records the date, time, and place of the call so users are able to spend their time on other tasks. Additionally, CRM is usually a business’s central location for storing customer data. With customer data easily available, users can make more informed calls and quickly fetch contact information. **A/B testing software —** Another popular integration for outbound call tracking software is [A/B testing software](https://www.g2.com/categories/a-b-testing). A/B testing software allows teams to test and measure the success of various conversation types with callers. By testing a few conversation tactics and styles, callers can hone in on which sales tactics are working and which are not.