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Prodigal Reviews & Product Details

Prodigal Overview

What is Prodigal?

Prodigal maximizes payments for lenders and debt collectors by building dynamic strategies and motivating consumers with highly engaging, personalized treatments. Our advanced genAI has been trained on over 400 million consumer finance conversations, delivering unmatched industry expertise so you can drive record recovery rates. Experience the power of intelligent debt resolution with Prodigal’s AI that pays.

Prodigal Details
Languages Supported
English, Spanish
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Product Description

Learn from every borrower and patient conversation with an intelligence solution for optimizing operations and QA.


Seller Details
Seller
Prodigal
Year Founded
2018
HQ Location
Mountain View, US
Twitter
@ProdigalTech
286 Twitter followers
LinkedIn® Page
www.linkedin.com
59 employees on LinkedIn®
Description

Prodigal maximizes payments for lenders and debt collectors by building dynamic strategies and motivating consumers with highly engaging, personalized treatments.Our advanced genAI has been trained on over 400 million consumer finance conversations, delivering unmatched industry expertise so you can drive record recovery rates. Experience the power of intelligent debt resolution with Prodigal’s AI that pays.Prodigal is headquartered in Mountain View, California, and our global team is on a mission to build the intelligence layer that powers consumer finance. With the backing of domain experts, technology leaders, and top investors, including Accel, Menlo Ventures, and Y-Combinator, Prodigal is poised to become the next iconic vertical SaaS company.


Kevin M.
KM
Overview Provided by:

Recent Prodigal Reviews

Verified User
U
Verified UserEnterprise (> 1000 emp.)
5.0 out of 5
"Easiest streamlined system"
User-friendly, everything is self-explainable. I love that we can monitor someone's screen to ensure they are reviewing practices correctly.
WA
Will A.Mid-Market (51-1000 emp.)
5.0 out of 5
"A way to say a lot, in little time."
It allows me to focus on the customer more intimately as I don't have to focus also on notating at the same time.
PS
Paulo S.Mid-Market (51-1000 emp.)
5.0 out of 5
"Amazing transcription platform"
The best thing about the prodigal is making my work convinient, improved the efficiency of every calls, make every work easily using this kind of p...
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Prodigal Media

Prodigal Demo - Real-time agent assistant | ProAssist
ProAssist is like having a mentor on every call. With ProAssist coaching your agents, they’re better equipped to respond to customers’ needs and accomplish business goals.
Prodigal Demo - Auto-generated call notes | ProNotes
Note-taking wastes hours of agents’ time, without generating revenue. ProNotes auto-writes call summaries that are consistent, clear, and include exactly enough detail.
Prodigal Demo - Call analyzer and scorer | ProInsight
ProInsight analyzes every customer and agent interaction for compliance adherence and quality assurance, automates call scoring, and reveals strategic insights.
Prodigal Demo - Identify and capture complaints | Complaints Management
Objectively identify, categorize, and record consumer complaints using genAI.
Prodigal Demo - Improve customer engagement | ProEngage
Always know the best time to contact each account.
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54 Prodigal Reviews

4.9 out of 5
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54 Prodigal Reviews
4.9 out of 5
54 Prodigal Reviews
4.9 out of 5

Prodigal Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for ProdigalQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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RB
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Prodigal?

Good thing in using pronotes is that , all things more convenient to us especially when we are dealing with the consumer , we don't need to do manually notes but rather pronotes do it automatically for us . When it came into our life it made my job easier and also it save my time. So pronotes got my back . So much helpful and useful on my end . More saved time , more time for myself. Review collected by and hosted on G2.com.

What do you dislike about Prodigal?

Sometimes can't catch the other information and delay of notes on the evolution. And also wrong name reflected. Review collected by and hosted on G2.com.

What problems is Prodigal solving and how is that benefiting you?

Prodigal helped me to understand what the consumer trying to say because it already included there the conversation we had on the notes . It make my job easier and convenient.This is the most important tool that I really needed most also saving time . Review collected by and hosted on G2.com.

GG
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Prodigal?

What is most helpful about Prodigal is for example for someone like me that is not fast handed when it comes to typings , It will take a couple of seconds or minutes for me to finish my notations , in short Prodigal makes my work easier. Review collected by and hosted on G2.com.

What do you dislike about Prodigal?

I think the downsides of using Prodigal is I am not able to practice my typing skills and tends to just rely on it. Review collected by and hosted on G2.com.

What problems is Prodigal solving and how is that benefiting you?

Prodigal helps me to save a lot of my time in regards with my work , like theres no need for me to notate by typing and it benefits me by taking calls smoothly by not minding on my notation I just have to riview my Prodigal just to make sure that it is all good then take another call. Review collected by and hosted on G2.com.

Ken B.
KB
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Prodigal?

The things that I really like to prodigal are it helps me to notate after my calls and lessen my time doing it. Also it helps me track all my calls if every that there is any sensitive words that our consumers use to us. Review collected by and hosted on G2.com.

What do you dislike about Prodigal?

One thing that I dislike to prodigal is that sometimes there is issues that we don't know but overall it helps me everyday. Review collected by and hosted on G2.com.

What problems is Prodigal solving and how is that benefiting you?

Prodigal helps our organization to lesen our time on notating in every calls and helps our user to derermine the calls if there is any triggered words specially when the line is poor. Good thing in using prodigal we don't need to waste outr time wrapping the calls and we can focus on looking for another consumers to help them to resolve their delinquent accounts. I can't imagine a day without prodigal. Review collected by and hosted on G2.com.

Daryl Elsbeth A.
DA
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Prodigal?

This kind of software is very effective. It helps us individually save more time to document all the conversations that we have with the consumer. We're very thankful to our Organization for implementing this tool. It is reliable and it make our work easier. I'm very Optimistic that this kind of Software will be great known to all bussiness. Review collected by and hosted on G2.com.

What do you dislike about Prodigal?

I have nothing bad to say about my experience. Review collected by and hosted on G2.com.

What problems is Prodigal solving and how is that benefiting you?

When I'm having a hard time understanding the consumer ,Prodigal captures the important informations. And when too much conversation, it helps me summarize the entire discussion. Review collected by and hosted on G2.com.

Verified User in Consumer Services
UC
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Prodigal?

User-friendly, everything is self-explainable. I love that we can monitor someone's screen to ensure they are reviewing practices correctly. Review collected by and hosted on G2.com.

What do you dislike about Prodigal?

The transcription service needs work. It feels like the transcription quality of phone calls has gone down. Review collected by and hosted on G2.com.

What problems is Prodigal solving and how is that benefiting you?

Prodigal allows me to monitor a new hire's progress in training. It also allows me to insure that new hires are following processes correctly. Review collected by and hosted on G2.com.

PS
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Prodigal?

The best thing about the prodigal is making my work convinient, improved the efficiency of every calls, make every work easily using this kind of platform. Review collected by and hosted on G2.com.

What do you dislike about Prodigal?

What I least like about prodigal, most of the time is the accuracy, sometimes it giving an inaccurate scenario on the call, giving a mislead info some of the time, the latency got me dislike it, especially when I had a long call, then suddenly the prodigal did'nt catch up the conversation, Review collected by and hosted on G2.com.

What problems is Prodigal solving and how is that benefiting you?

our problem that Prodigal solved was our workload, it giving us time to do what really need to do, instead of putting information by note-taking. Review collected by and hosted on G2.com.

WA
Customer Service Representative
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
(Original )Information
What do you like best about Prodigal?

It allows me to focus on the customer more intimately as I don't have to focus also on notating at the same time. Review collected by and hosted on G2.com.

What do you dislike about Prodigal?

Sometimes what is interpreted doesn't always match what it is that was actually said during the call. Review collected by and hosted on G2.com.

What problems is Prodigal solving and how is that benefiting you?

It allows me to focus on patient instead of notating at the same time. Review collected by and hosted on G2.com.

CD
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Prodigal?

The best thing about Prodigal is that it saves time in writing a note and it's catches some word that agent not able to get. Review collected by and hosted on G2.com.

What do you dislike about Prodigal?

The lease helpfull is sometimes it is is log/ Review collected by and hosted on G2.com.

What problems is Prodigal solving and how is that benefiting you?

The Prodigal solve some problem if some words hasn't catched by and agent and it was notated in Pronotes which aides on Agents tagging. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care
UH
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Prodigal?

I like how easy prodigal is to use, the number of times I use it a day and it still is always very effective and accurate makes my job easy. From recording my conversating and notating everything I say to copying and pasting prodigal has definetely made my job easier. Let's not forget to mention how good customer service is if there is to be any concerns. Review collected by and hosted on G2.com.

What do you dislike about Prodigal?

One thing I dislike about prodigal is how sometimes it will not spell patients names correctly. Review collected by and hosted on G2.com.

What problems is Prodigal solving and how is that benefiting you?

Prodigal is helping our call handling become way smoother and quicker, recording all aspects of the conversationg and notating it. Review collected by and hosted on G2.com.

IV
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Prodigal?

Prodigal is very conveninet to use and time saving. It is very efficent tool. This tools capture every details of the conversation. You can also edit the words. Very user friendly! Review collected by and hosted on G2.com.

What do you dislike about Prodigal?

I cant find any downside of this tools. Review collected by and hosted on G2.com.

What problems is Prodigal solving and how is that benefiting you?

Prodigal helps me a lot in determining words that I was not able to understand sometimes because of the poor audio of the other person. Review collected by and hosted on G2.com.