--- title: CallMiner Eureka Reviews meta_title: 'CallMiner Eureka Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 229 reviews by the users' company size, role or industry to find out how CallMiner Eureka works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 229 scale: '5' date_modified: '2026-06-17' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # CallMiner Eureka Reviews **Vendor:** CallMiner **Category:** [Speech Analytics Software](https://www.g2.com/categories/speech-analytics) **Average Rating:** 4.6/5.0 **Total Reviews:** 229 ## About CallMiner Eureka CallMiner is the global leader in AI-powered conversation intelligence and customer experience (CX) automation. By combining deep domain expertise with advanced AI and industry-leading analytics, CallMiner delivers the most comprehensive platform for capturing and analyzing 100% of omnichannel customer interactions — from voice to text — to transform how organizations understand and act on customer insights. This deep intelligence empowers improvements in agent performance, operational efficiency, and CX enterprise-wide, while also enabling automation and faster, data-driven decisions. The CallMiner platform analyzes every voice and text-based interaction at the deepest levels, including unsolicited feedback, such as contact center interactions, and solicited feedback, like customer surveys. By interpreting nuance and identifying patterns and traits, organizations can shed light on new areas of opportunity, from agent performance and operational efficiency to product innovation and marketing and sales effectiveness. With these insights, organizations can also better understand what to automate and identify areas of opportunity and improvement in automation workflows. CallMiner’s AI-powered conversation intelligence and CX automation platform empowers organizations to: • Collect structured and unstructured data from 100% of customer interactions • Use AI and ML to uncover intelligence and insights, such as customer sentiment or satisfaction • Leverage intelligence to make informed decisions around agent training and augmentation, automation, business decisions, and more • Embrace automation through virtual agents and customer engagement initiatives • Continually monitor customer interactions (both with humans and AI automation) to make improvements CallMiner’s product suite covers four areas: • Capture: Through recording, screen recording, and redaction capabilities, organizations can capture all of their customer interactions and ingest them into the CallMiner platform • Intelligence: With advanced AI capabilities, including an agentic AI framework, organizations are able to uncover trends and opportunities across omnichannel customer insights at scale • Augmentation: Agent performance and real-time agent guidance capabilities help organizations improve coaching and training initiatives, as well as support agents in real time during interactions • Automation: Voice-first virtual agents help organizations automate inbound and outbound customer service efforts, improving efficiency; the industry's first AI-powered customer engagement tool helps organizations more effectively interact and gain feedback from customers through surveys, forms, and more. CallMiner is trusted to improve CX for leading brands across technology, media and telecom, retail, manufacturing, financial services, healthcare, and travel & hospitality. ## CallMiner Eureka Pros & Cons **What users like:** - Users value the **innovative integration of AI** in CallMiner Eureka, enhancing trend identification and operational efficiency. (12 reviews) - Users find CallMiner Eureka incredibly **easy to use** , with seamless setup and effective analytics enhancing their quality monitoring. (11 reviews) - Users value the **insightfulness** of CallMiner Eureka, enabling effective customer engagement and data-driven decision-making. (11 reviews) - Users value the **robust speech analytics features** of CallMiner Eureka, enhancing understanding of customer experiences and trends. (10 reviews) - Users praise CallMiner Eureka for its **transformative AI capabilities** that enhance customer interactions into actionable insights. (8 reviews) - Users value the **high transcription accuracy** of CallMiner Eureka, facilitating efficient analysis of customer interactions. (7 reviews) - Users value the **data management capabilities** of CallMiner Eureka for improving agent performance and gaining insights. (7 reviews) - Experience Improvement (6 reviews) - User Interface (6 reviews) - Analytics (5 reviews) **What users dislike:** - Users find the **steep learning curve** of CallMiner Eureka challenging, requiring significant time and commitment to master. (8 reviews) - Users find **missing features** in CallMiner Eureka, which limits functionality and flexibility in various use cases. (5 reviews) - Users note a **steep learning curve** with CallMiner Eureka, requiring significant time and resources for effective use. (5 reviews) - Users face a **difficult setup** process for CallMiner Eureka, experiencing challenges with integration and a steep learning curve. (4 reviews) - Users face a **steep learning curve** with CallMiner Eureka, requiring significant time to become proficient with the platform. (4 reviews) - Users experience **accuracy issues** with CallMiner Eureka, particularly in transcription and sentiment analysis under certain conditions. (3 reviews) - Users often face a **difficult learning** curve with CallMiner Eureka, requiring significant time and effort to master. (3 reviews) - Users experience **difficult reporting** with slow exports and cumbersome interfaces, impacting efficiency and customization needs. (3 reviews) - Inaccurate Data Analysis (3 reviews) - Initial Difficulties (3 reviews) ## CallMiner Eureka Reviews ### 1. A Platform That Drives Actionable Insight **Rating:** 5.0/5.0 stars **Reviewed by:** Phil M. | Speech Analytics Platform Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** April 30, 2026 **What do you like best about CallMiner Eureka?** What I like most about CallMiner is the depth and quality of the data it provides. The insights I can obtain allow me to produce meaningful analysis that directly enables action to be taken across the operation, rather than just high‑level reporting. The platform performs well and offers a wide range of functionality that would be valuable for any contact centre, with a UI that is intuitive once embedded into day‑to‑day use and strong integration capabilities that support downstream reporting and analysis. From a value perspective, the insight generated easily justifies the investment, and the support and onboarding experience has been strong. In terms of AI and intelligence, the analytics capabilities are particularly powerful. One feature I especially like is Coach, as it plays a key role in driving continuous improvements in call handling and supporting real behavioural change within the operation. **What do you dislike about CallMiner Eureka?** One area where CallMiner is currently a bit behind is in parts of its AI capabilities, although it’s clear this is being addressed in upcoming platform updates. Also, while the newer API is a step in the right direction, it still lacks some helpful functionality—especially around advanced filtering and access to company-level usage data. These gaps don’t take away from the overall value of the platform, but closing them would further improve its flexibility and analytical potential. **What problems is CallMiner Eureka solving and how is that benefiting you?** CallMiner Eureka helps solve the challenge of turning large volumes of unstructured conversation data into clear, actionable insights. It lets me understand what’s really happening across customer interactions at a scale that would be impossible to uncover manually. For me, this means I can make more data-driven decisions and support continuous improvement across the operation. ### 2. Endless Possibilities for Data Insights and Discovery **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** June 08, 2026 **What do you like best about CallMiner Eureka?** The endless possibilities of what you can do with the data are incredible. It’s a wealth of knowledge and offers endless opportunities for what you can achieve! **What do you dislike about CallMiner Eureka?** I think it would be a neat feature if the system could highlight any duplicate syntax as I’m building it. **What problems is CallMiner Eureka solving and how is that benefiting you?** Being able to identify trends based on issues we weren’t previously aware were occurring, including how often they happen and how significantly they impact the organization. ### 3. AI Assist Is Helpful, but Page Timeouts Are Frustrating **Rating:** 4.5/5.0 stars **Reviewed by:** Sierra S. | Conversation Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2025 **What do you like best about CallMiner Eureka?** What I appreciate most is AI Assist. It not only helps clarify aspects of CallMiner that I am not entirely familiar with, but it also supports me when I am struggling to build a category or create syntacs. Customer support is also amazing; I feel that I can always reach out if I need help and receive a quick response. I can either open a ticket or reach out by email. **What do you dislike about CallMiner Eureka?** One thing that bothers me is how the pages time out. I often keep several pages open simultaneously, and when one of them times out and logs off, it ends up affecting all my other open pages as well. **What problems is CallMiner Eureka solving and how is that benefiting you?** This tool addresses the challenges in call monitoring by making it simple for us to set up categories that capture specific calls, depending on what either the customer or the associate says. This is especially helpful when unexpected events occur that could impact our customers, such as a recall, a storm, or a government shutdown. With this capability, we can track how many customers are affected and how rapidly the situation is developing, which enables us to quickly adjust our processes or provide support to customers when necessary. ### 4. Quality Assessment at Scale That Uncovers Hidden Trends **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Mid-Market (51-1000 emp.) **Reviewed Date:** May 12, 2026 **What do you like best about CallMiner Eureka?** Being able to assess quality at scale helps us spot and quantify trends we would never have noticed before. **What do you dislike about CallMiner Eureka?** I’ve run into technical issues with integrations, and connecting with certain telephony or CRM providers can be challenging to resolve. **What problems is CallMiner Eureka solving and how is that benefiting you?** We’ve been able to scale up our quality monitoring, identify trends more clearly, and contact drivers while quantifying far more than we ever could before. We’re also using it to better understand where we can improve, where we have gaps, and where we can grow. ### 5. Empowers Decisions, Enhances Customer Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Manik S. | Director of Growth, Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about CallMiner Eureka?** I like CallMiner Eureka for its 360-degree view of the customer. It really helps to ensure that every conversation is personalized and focused on solving the customer's problem. Additionally, it helps in minimizing the contact center interactions. **What do you dislike about CallMiner Eureka?** Well, obviously, next best action and also having more insights into customer's problem and also predicting the next best action. Based on what the customer is likely to do. **What problems is CallMiner Eureka solving and how is that benefiting you?** CallMiner Eureka helps customers make informed decisions and get the best from interactions with contact center agents by personalizing conversations and minimizing interactions. ### 6. Fast Insights, Needs More AI Depth **Rating:** 3.5/5.0 stars **Reviewed by:** Charlotte S. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about CallMiner Eureka?** I use CallMiner Eureka for coaching and development, and it gives quick insights, which I find really helpful. The AI assist has been very useful, providing valuable information very quickly. The initial setup was very straightforward. **What do you dislike about CallMiner Eureka?** not enough AI in the coach platform **What problems is CallMiner Eureka solving and how is that benefiting you?** I use CallMiner Eureka for coaching and development. It gives quick insights and provides valuable information very quickly, making it useful for getting fast feedback. ### 7. Effortless Setup, Boosted QA Automation **Rating:** 5.0/5.0 stars **Reviewed by:** Crina P. | Sr. Manager, Global Quality & Standards, Enterprise (> 1000 emp.) **Reviewed Date:** November 22, 2023 **What do you like best about CallMiner Eureka?** I have been using CallMiner Eureka for four years for speech analytics, quality evaluation scorecards, and coaching, all of which cover almost everything related to quality. I initially discovered CallMiner through online research and confidently advocated for it to my management as, in my opinion, it was the best option available at the time. Setting up CallMiner Eureka was incredibly easy, thanks to the tremendous support provided by the entire CallMiner team, making the setup process a breeze. One of the most significant advantages is that CallMiner has facilitated our transition from manual QA to automated QA, drastically increasing the volume of interactions we can audit in the same amount of time. The analytics feedback provided by CallMiner has been instrumental in enhancing the accuracy of our scorecards. CallMiner Eureka’s Analyze feature is particularly useful as it allows us to build detailed scorecards, evaluate agents effectively, and look at specific trends. We can also build customized dashboards that are highly useful for our quality team’s workflow. Supporting our analytical endeavors, we also integrate Tableau with CallMiner. Overall, the integration of these tools has greatly enhanced our capabilities, and I would readily rate the likelihood of recommending CallMiner Eureka to others as a perfect 10. **What do you dislike about CallMiner Eureka?** I would like to have the ability to audit separately ALL levels of our staff interactions, including the Consult and Tier2/Supervisor portion of the contact. I would also love **What problems is CallMiner Eureka solving and how is that benefiting you?** I use CallMiner Eureka to automate QA, increasing the volume of interactions we can audit. It enhances our analytics, making feedback more accurate and helping build precise scorecards, benefiting our quality evaluations. ### 8. Transforms Conversations into Actionable Insights with Powerful Analytics **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** October 23, 2025 **What do you like best about CallMiner Eureka?** CallMiner Eureka offers robust speech analytics features that truly help reveal the authentic voice of the customer. I especially appreciate how it can automatically categorize calls, detect emotions, and highlight emerging trends. The platform enables our team to link data with genuine human experiences, transforming conversations into actionable insights that support improvements in customer experience and operations. Its dashboards, filters, and text mining tools simplify the process of analyzing agent performance and uncovering root causes on a large scale. **What do you dislike about CallMiner Eureka?** While Eureka is a powerful and continually developing platform, its interface can become cumbersome when handling numerous datasets or filters. Exporting large reports often takes considerable time. Additionally, certain visualizations may need further customization in external tools to fully support specific business storytelling requirements. There are also occasional transcription errors with complex accents, which can have a minor impact on sentiment accuracy, although these issues are gradually being addressed through updates. **What problems is CallMiner Eureka solving and how is that benefiting you?** CallMiner Eureka allows us to turn thousands of customer conversations into meaningful insights. It helps us pinpoint the main reasons customers contact us, track emotion trends, and observe agent behaviors that influence both satisfaction and efficiency. With automated theme detection and sentiment scoring, our manual QA processes have been replaced by a more data-driven method. This shift has enhanced our ability to assess empathy, compliance, and ownership in every call, resulting in improved coaching and quicker identification of root causes. We now leverage these insights to foster collaboration among our CX, Operations, and Product teams, ensuring that voice-of-customer data informs our business decisions. Overall, this has led to increased visibility into performance, shorter analysis times, and a noticeable improvement in the customer experience. ### 9. Easy to Use, Feature-Complete, and Packed with Analysis Tools **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 03, 2026 **What do you like best about CallMiner Eureka?** It’s easy to use and very complete. It offers many positive features, such as analysis tools. **What do you dislike about CallMiner Eureka?** Some filters are too strict, and when I try to duplicate a page to compare two filters, I end up having to create the second filter from scratch instead of just changing one thing. **What problems is CallMiner Eureka solving and how is that benefiting you?** Call auditing and call findings help us gather more information and better understand the areas that need improvement. ### 10. Use CallMiner to uncover actionable insights! **Rating:** 5.0/5.0 stars **Reviewed by:** Rico M. | Speech Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2025 **What do you like best about CallMiner Eureka?** I love the ability to find and leverage findings from directly within the CallMiner UX itself. Sometimes just looking at the contact distribution via metadata and chosen categories on the left blue pane is enough to provide quick, sharp insight to the business and allow a decision to be made on whether more effort is required. We've never had a better understanding of reaction to change, to call drivers and general understanding of our trades than when we began to really leverage information surfaced through CallMiner which has really helped to shape change at Checkatrade. **What do you dislike about CallMiner Eureka?** As an analyst and proficient user of the platform I sometimes do not appreciate how foreign a new and very intelligent platform can be to new or inexperienced users. My one dislike would be the complexity of coach dashboards for team leaders, they could do with a more cut down version, especially since we have taken the numbers away from scoring, the graphs still provide some scoring outside of what is ideal. **What problems is CallMiner Eureka solving and how is that benefiting you?** CallMiner is really helping us to delve into the unknown and helping us to understand the reception to the fast paced change that our organisation is going through. We're able to advise stakeholders on reaction which leads to decisions on whether to pause, slow down or continue knowing the risks involved. Data driven decisions are much more prevalent. ### 11. Insightful Analysis with Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Jason F. **Reviewed Date:** September 18, 2025 **What do you like best about CallMiner Eureka?** I appreciate the profound impact that CallMiner Eureka has on understanding customer interactions and agent skills. The category building functionality is fundamental for identifying key events and effectively communicating insights through scorecards. I value the excellent level of support and the vibrant community, which facilitate learning and sharing experiences. The improvements in onboarding and training processes over the years have been significant, demonstrating a commitment to user success. **What do you dislike about CallMiner Eureka?** I initially found the learning curve steep, requiring a significant commitment to understand the syntax and functionality. Although this was my experience from around a decade ago, I recognize there have been improvements in the onboarding and initial training processes since then. **What problems is CallMiner Eureka solving and how is that benefiting you?** I use CallMiner Eureka to understand customer needs and agent skills, automate quality models, and identify risks, enabling informed decision-making and efficient resource allocation. ### 12. Callminer is a must have **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2023 **What do you like best about CallMiner Eureka?** Usability, creativity, value, and insightfulness. CallMiner helps to get VoC directly from customer conversations and not just surveys. **What do you dislike about CallMiner Eureka?** There is a lack of customizability that I wish there was. However, CallMiner is very receptive to ideas and updates and is consistently updating. **What problems is CallMiner Eureka solving and how is that benefiting you?** We are using callminer to understand the conversations that are happening with our customers. From being able to review maybe 1% of contacts to now being able to review every contact, callminer has helped to open our eyes in regards to coaching opportunities as well as give the business insights. We have utilized CallMiner across the organization and are providing insights not just to the contact center but to other business units as well! ### 13. Transformative Tool for BPO Call Center Efficiency **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 09, 2024 **What do you like best about CallMiner Eureka?** I truly value CallMiner Eureka for its transformative impact on our QA automation processes which we've been utilizing for about ten years. Its ability to measure customer experience meticulously, coupled with uncovering process efficiency opportunities, has been truly insightful. Furthermore, the general business intelligence insights, silence analysis, and compliance checks are of immense benefit, enhancing both our operational awareness and regulatory adherence. I particularly appreciate the comprehensive set of features, including customer call center journey analytics and call driver analysis that aid in detailed performance tracking. The platform’s features like category building, the library, content management, contextual search, and the AI assistant are notably compelling. They facilitate seamless integration into our workflow, proving vital in addressing client inquiries about how our BPO handles their call centers through providing valuable insights back to clients and customers. CallMiner also empowers us to enhance operational intelligence, making critical stakeholders aware of call issues and ensuring agent performance and process adherence. The integration capabilities with software like Analyze and Tableau are seamless, streamlining our operations. Having all customer conversations at our fingertips to search and quantify issues is an unmatched feature that affirms my continued preference for this tool, as evidenced by my high likelihood of recommending it with a perfect score of ten out of ten. **What do you dislike about CallMiner Eureka?** I wish we could load content into the category builder section without having to leave and return to the library. Additionally, it would be helpful if from the library, categories could be opened and edited in a tab or similar feature, instead of having to reload the library each time. **What problems is CallMiner Eureka solving and how is that benefiting you?** I use CallMiner Eureka for QA automation, improving customer experience, process efficiency, compliance, and providing operational intelligence on call issues and agent performance. ### 14. Empowers Conversational Intelligence with Ease **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Market Research | Enterprise (> 1000 emp.) **Reviewed Date:** November 10, 2023 **What do you like best about CallMiner Eureka?** I find CallMiner Eureka invaluable for our operations as it robustly supports us in various areas, including QA automation, sales effectiveness, and monitoring customer experience trends while ensuring compliance through audits. This comprehensive suite of functionalities not only helps us streamline operations but also allows us to deliver smarter, more valuable solutions on behalf of our end clients, enhancing their satisfaction and outcomes. The solution's analysis capabilities are particularly useful, as they provide us with insights that drive improvements and efficiencies in our service delivery. Furthermore, CallMiner integrates seamlessly with other essential systems such as Genesys Cloud CX, Genesys PureConnect, and Tableau, creating a unified and efficient workflow. Even though I wasn't directly involved in the initial setup, I understand that it was not overly challenging to implement, which speaks to the solution's flexibility and user-friendliness. Knowing that CallMiner Eureka remains a leader in the industry gives me confidence in its future relevance and continued innovation. Additionally, my positive experiences and the substantial value it brings make me highly inclined to recommend it to others, as reflected in my perfect recommendation score. **What do you dislike about CallMiner Eureka?** I find the ease of use for our end clients to be lacking. Should they choose to use the service on their own, I think it could be more intuitive or user-friendly. **What problems is CallMiner Eureka solving and how is that benefiting you?** I leverage CallMiner for QA automation, sales effectiveness, and monitoring customer experience trends, providing smarter, more valuable solutions for our clients and their customers. ### 15. CallMiner is consistently the most innovative and functional tool for Speech Analytics **Rating:** 5.0/5.0 stars **Reviewed by:** Anna G. | Performance Analyst - Speech, Enterprise (> 1000 emp.) **Reviewed Date:** June 05, 2025 **What do you like best about CallMiner Eureka?** There are multiple reasons I would choose CallMiner again and again; it allows you to gather the most basic of information to incredibly intricate categories and scores that provide a wealth of data, the BA’s are always available and ready to help with anything tricky, and are always so knowledgeable, and the new functions coming to the system look absolutely amazing and open up some incredible opportunities for B2C interactions. **What do you dislike about CallMiner Eureka?** There are a couple of bugs within the system (things to do with the hierarchy and scores, for example), but honestly these are minor really **What problems is CallMiner Eureka solving and how is that benefiting you?** We have a wealth of knowledge for what is being said in our contacts, we can find out if agents are not only saying the correct things but doing the correct things, and we’ve also managed to almost fully automate our QA process ### 16. Excellent tool to understand the call experience. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** October 19, 2021 **What do you like best about CallMiner Eureka?** The system gives you an easy and effective way to monitor your calls, review trending and better understand the experience that both members and agents are having on every interaction. **What do you dislike about CallMiner Eureka?** If you create subscription reporting and make an update to the category used for that subscription, you have to re-create the enter subscription. **What problems is CallMiner Eureka solving and how is that benefiting you?** It is allowing us to look at every call and build reporting for different scenarios. We have been able to provide feedback to not only our training team but our vendors on different issues we are finding and how we can all improve to make the experience better for everyone. ### 17. Callminer Delivers Fast, Actionable Insights for Customer Service Teams **Rating:** 5.0/5.0 stars **Reviewed by:** Srinivasan N. | VP Credit Logistics India, Mid-Market (51-1000 emp.) **Reviewed Date:** October 27, 2025 **What do you like best about CallMiner Eureka?** Callminer removes questions and provides answers. I am a customer service professional and have been for a very long time. This tool allows my team to get answers from thousands of customers. The answers are there; I just need to ask the question. **What do you dislike about CallMiner Eureka?** Set-up can be challenging. There is a steep learning curve. **What problems is CallMiner Eureka solving and how is that benefiting you?** CallMiner answers most questions, even those that I have not asked. The reporting is key, the detail is precise, and the intention behind it is unmatched. Creating subscriptions allows for team members to stay involved and invested. It allows for the grading of coaches. ### 18. Powerful Insights and Excellent Partnership **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** October 29, 2025 **What do you like best about CallMiner Eureka?** What I value most about CallMiner Eureka is how it transforms every customer interaction, whether voice or digital, into meaningful insights that can be acted upon. It goes beyond simple transcription or scoring by linking what was said to the underlying reasons and showing how these conversations affect business results. **What do you dislike about CallMiner Eureka?** While CallMiner Eureka offers robust analytics and automation features, the primary challenges lie not in its capabilities but in its usability, adoption, and integration. For new groups or organizations, there can be a significant barrier to entry, as utilizing the tool often demands considerable time and resources. **What problems is CallMiner Eureka solving and how is that benefiting you?** CallMiner Eureka addresses a longstanding challenge in customer experience operations by transforming unstructured conversation data into actionable insights that lead to measurable improvements. ### 19. Dynamic system **Rating:** 4.0/5.0 stars **Reviewed by:** Alec J. | Speech Analytics Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** June 05, 2025 **What do you like best about CallMiner Eureka?** Compared to the other platforms out there, it’s miles ahead. From an analyst view, it pinpoints quickly what you need to find. Probably the best bit is the willingness to adapt and tweak to fit your business. ‘It would be great if you could do this..”. Then they CSD will actually feed it back and on numerous occasions have managed to make the change. Constant updates and innovation means it moves at pace to keep up with the speed of tech advances. **What do you dislike about CallMiner Eureka?** To begin with, the syntax construction takes some time to be proficient, although they have tried to make it easier more recently by using AI. Being one of the market leaders means it comes with a price tag, and with add-ons etc it can be difficult to get stakeholder buy-in initially, which then adds pressure for immediate ROI. I think callminer could do more hand-holding initially (until analysts are comfortable) with initial set up and basic building. Maybe 6 months to get established? **What problems is CallMiner Eureka solving and how is that benefiting you?** Telling you what you didn’t know you didn’t know at speed. ### 20. Callminer Listen never disappoints **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about CallMiner Eureka?** I like that is constantly evolving and improving. Also they listen to any suggestions or requests that we as clients have. **What do you dislike about CallMiner Eureka?** Sometimes when changes or upgrades are implemented, other things "break". **What problems is CallMiner Eureka solving and how is that benefiting you?** Callminer is helping us identify Compliance issues in our call centers and being able to act on them immediately. It has also automated the Quality Assurance Processed and increased the number of calls audited from 10 per month per agent to ALL calls per month for all agents in our call centers. We are able to immediate insights when new things arise, for example govenrment shutdowns , hurricanes, etc. This allows us to respond to our customers needs as soon as they arise. ### 21. Great for AI Data Integration, But BA Lounge Needs Longer Access **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** October 23, 2025 **What do you like best about CallMiner Eureka?** I appreciate how the platform allows me to integrate AI data with keywords, making it easier to identify trends. **What do you dislike about CallMiner Eureka?** I think the BA Lounge should offer longer timeframes. The current duration feels too limited. **What problems is CallMiner Eureka solving and how is that benefiting you?** CallMiner Eureka transforms unstructured customer conversations into actionable insights. It addresses the challenge of having limited visibility into the reasons behind customer calls and the performance of agents. By analyzing every interaction, it enables me to identify trends, understand sentiment, and uncover the root causes of issues. This allows me to make informed, data-driven improvements in performance, training, and the overall customer experience. ### 22. Partnership we were looking for **Rating:** 4.5/5.0 stars **Reviewed by:** Brian P. | Director Experience Management, Mid-Market (51-1000 emp.) **Reviewed Date:** June 05, 2025 **What do you like best about CallMiner Eureka?** We have been able to continously drive development through the features and partnership **What do you dislike about CallMiner Eureka?** Coach comms from QA to agent and beyond is to one-way **What problems is CallMiner Eureka solving and how is that benefiting you?** 3 years ago we wanted to fully redesign our QA, ground up. Our existing platform, home grown and unshakable had proven a good learning Base, but it was time to move on. After careful evaluation we chose Calllminer as it was best in class, we immediately got a sense of partnership and 'local' to use, meaning we had face to face access to resources. ### 23. Callminer is a powerful speech analytics tool. **Rating:** 5.0/5.0 stars **Reviewed by:** Nikka Marie A. | Supervisor Insights and Analytics, Enterprise (> 1000 emp.) **Reviewed Date:** January 24, 2025 **What do you like best about CallMiner Eureka?** I've been using CallMiner for 5 or more years now, and I’m extremely impressed with its ability to analyze customer interactions. The CallMiner tool offers powerful speech analytics that help us gain valuable insights from both voice and text data. The transcription accuracy is good, making it easy to search through thousands of calls quickly. One feature I particularly love is the sentiment analysis. It helps identify customer emotions during calls, which is incredibly valuable for understanding their concerns and improving our service. The analyze dashboard is intuitive, and I’ve found the customizable reporting features to be extremely useful for sharing insights with different teams and clients. **What do you dislike about CallMiner Eureka?** While the transcription and sentiment analysis are generally strong, there are occasional instances where the accuracy isn't 100%, leading to potential misinterpretations or missed insights, particularly with complex or noisy audio. **What problems is CallMiner Eureka solving and how is that benefiting you?** CallMiner Eureka is a conversation analytics and customer experience tool that helps businesses understand and optimize customer interactions. It solves several key problems related to customer service and communication by analyzing conversations in detail, it also helps companies identify pain points in the customer journey. This enables businesses to optimize processes, improve agent training, and ensure that customers receive better, more personalized service. The tool can also track whether agents are adhering to compliance and regulatory standards. This is especially important in industries like finance or healthcare, where specific regulations must be followed. It can save time and reduce effort by automating the analysis of conversations, allowing us to focus on high-priority tasks. It can also improve service quality, which could lead to better customer retention and satisfaction. ### 24. Recommended **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Enterprise (> 1000 emp.) **Reviewed Date:** June 04, 2025 **What do you like best about CallMiner Eureka?** CallMiner is an outstanding speech analytics platform that delivers deep insights into customer interactions. The interface is intuitive and easy to navigate, with customisable dashboards that allow teams to focus on the metrics that matter most. Reporting is powerful and detailed, making it easy to track trends, measure success, and identify areas for improvement. CallMiner is a valuable tool for any contact centre looking to enhance customer experience, ensure compliance, and drive performance through data-driven decision-making. **What do you dislike about CallMiner Eureka?** The interface is generally user-friendly, though there’s a learning curve when building custom queries or reports. Dashboards are customisable and useful for monitoring KPIs. Reporting is detailed, but creating bespoke views can take time without training. Integration with some platforms is smooth, though older or niche systems may require extra work. **What problems is CallMiner Eureka solving and how is that benefiting you?** CallMiner is helping us solve several key challenges in the contact centre environment. One of the biggest problems was a lack of visibility into customer conversations at scale — we could only review a small sample of calls manually. With CallMiner, we now have full visibility across 100% of interactions, which means we can identify trends, compliance issues, and training opportunities instantly. It also helps us pinpoint the root causes of customer dissatisfaction, high call volumes, and repeat contacts. By understanding what’s actually happening during calls — including sentiment, silence, and interruptions — we’re able to take meaningful actions that improve customer experience and agent performance. The benefits have been significant: faster issue resolution, improved coaching and QA processes, stronger compliance monitoring, and more data-driven decision-making. It’s also supported our continuous improvement efforts by highlighting process gaps and tracking the impact of changes over time. ### 25. Listen to your customers **Rating:** 4.5/5.0 stars **Reviewed by:** Manrique S. | Director Business Analysis, Enterprise (> 1000 emp.) **Reviewed Date:** October 08, 2024 **What do you like best about CallMiner Eureka?** The ability to gather actionable insights from countless interactions **What do you dislike about CallMiner Eureka?** Constant upsell tactics to take advantage of newer technologies **What problems is CallMiner Eureka solving and how is that benefiting you?** Has helped us remain vigilant and ensure compliance. In addition is helping us improve our collector's core skills ### 26. Callminer is the missing link you need **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Enterprise (> 1000 emp.) **Reviewed Date:** June 19, 2024 **What do you like best about CallMiner Eureka?** CallMiner helps support all projects within a business, customer experience should be the at forefront of every company. Understanding your customers will help grow and benefit your company and with CallMiner you can gain valuable insight whilst navigating an easy to use system. **What do you dislike about CallMiner Eureka?** Not a fault of CallMiner but some of the newer features look incredible and I'm hoping my company will invest in these as the benefits are well worth it. **What problems is CallMiner Eureka solving and how is that benefiting you?** Currently CallMiner is helping us track dropped calls/promised call backs/retention & withdrawals/QA Automation for vulnerability/ability to pay ### 27. Wonderful Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Jimna A. | Manager Training and Quality, Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2021 **What do you like best about CallMiner Eureka?** Best thing about CallMiner is that CallMiner team has been putting there experiences and learning with their innovative product enhancements to make the tool better for their end user. The team listens to our feedback, since we are the end users and that is great. CallMiner team has their roadmap for the next year ready and we are exited to see the enhancement and product launches very soon. **What do you dislike about CallMiner Eureka?** I can't think of any, cause CallMiner team both the CSD and BA has assisted us throughout our Journey with them. **What problems is CallMiner Eureka solving and how is that benefiting you?** By looking at the journey map, we are now able to find out how many times the customer has connected us and from which channel and we get to see the AI summary. ### 28. CallMiner Eureka has given us access to data we never had before! **Rating:** 5.0/5.0 stars **Reviewed by:** Dari D. | SVP of Support Services, DTO, Mid-Market (51-1000 emp.) **Reviewed Date:** October 28, 2024 **What do you like best about CallMiner Eureka?** CallMiner Eureka provides us with valuable and actionable insights around Agent and Customer opportunities. There is an abundance of data available to be able to identify and drive performance and process improvements. CallMiner also supports a large number of integrations with other technology partners. **What do you dislike about CallMiner Eureka?** It takes time for users to become truly proficient with the CallMiner Eureka platform. On the positive side, CallMiner has a great set of supporting resources to help. **What problems is CallMiner Eureka solving and how is that benefiting you?** We have been able to identify agent performance opportunities that are truly actionable and drive performance improvements. We have gained a deep understanding of top contact drivers and can easily get to opportunities with our products, programs, and customer experiences. ### 29. Excellent for assessing demand driver trends, first contact resolution etc **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** June 05, 2025 **What do you like best about CallMiner Eureka?** Category building especially AI Assist functionality **What do you dislike about CallMiner Eureka?** that transcripts disappear after 90 days **What problems is CallMiner Eureka solving and how is that benefiting you?** myth busting - building business cases for changes to other systems and process improvement ### 30. Excellent **Rating:** 5.0/5.0 stars **Reviewed by:** Aqsa A. | Speech analytics, Enterprise (> 1000 emp.) **Reviewed Date:** June 11, 2025 **What do you like best about CallMiner Eureka?** Real time alerts, operational efficiency. Importantly post interaction insights. **What do you dislike about CallMiner Eureka?** The data only lasts up to 90 days on the system. **What problems is CallMiner Eureka solving and how is that benefiting you?** Customer service ### 31. Exceptional software and service **Rating:** 5.0/5.0 stars **Reviewed by:** Laurie H. | Director of Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2023 **What do you like best about CallMiner Eureka?** Leading edge technology that gives you current insights into customer and associate interactions. **What do you dislike about CallMiner Eureka?** Honestly, this year there have been so many new addition and improvements to the platform, I don't have anything specific to advise on. The dashboards are great. **What problems is CallMiner Eureka solving and how is that benefiting you?** We launched earlier last year are in our multi department roll out. It has improved efficiency already by approximately 1.5 FTE while allowing us to cover 100% of our calls. Since this time we are building dashboards in the beta and are excited about visualization efforts for displaying the data/insights. ### 32. Key component to operational success **Rating:** 3.5/5.0 stars **Reviewed by:** Shawn S. | Client Services Director, Enterprise (> 1000 emp.) **Reviewed Date:** October 10, 2024 **What do you like best about CallMiner Eureka?** I like the flexible abilities it has to review call content from many angles. It is easy to use at a basic functionality standpoint. **What do you dislike about CallMiner Eureka?** We have had issues with getting about 30% of recordings to work well with CallMiner Eureka. Also beyond basic queries it can be hard to dig into specific areas of interest **What problems is CallMiner Eureka solving and how is that benefiting you?** Allows me to track trends and pair with survey data. Also allows me to track and review key QA components ### 33. Great Tool for Insights **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** October 19, 2021 **What do you like best about CallMiner Eureka?** CallMiner expanded our visibility into our interactions, allowing us to review calls more efficiently and automate our QA processes. W **What do you dislike about CallMiner Eureka?** We are enjoying the product and do not have many issues with it. **What problems is CallMiner Eureka solving and how is that benefiting you?** The first problem solved was expanding the scope of calls monitored and reducing waste in our quality department. Another problem we are able to solve is to undertand customer setniment not just through the sentiment analysis the tool offers, but also with the abiilty to target the aspect of the conversations where sentiment or emotions are expressed so we can also make our own assessments. ### 34. CallMiner Listen 2024 **Rating:** 5.0/5.0 stars **Reviewed by:** Charles F. | Speech Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** November 27, 2018 **What do you like best about CallMiner Eureka?** The ability to communicate with other like minded analysts for additional perspective and/or seeing what others have been working on and provide ideas to take back with me. **What do you dislike about CallMiner Eureka?** More advanced sessions/advanced QA brainstorm sessions. The more tenured attendees working with CallMiner want more workshop time with other QAs or CallMiner staff **What problems is CallMiner Eureka solving and how is that benefiting you?** N/A Consulting for client needs ### 35. LISTEN2024 **Rating:** 4.0/5.0 stars **Reviewed by:** Wendy L. | Systems Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** October 23, 2024 **What do you like best about CallMiner Eureka?** Trending information and insights on our customers and representatives. **What do you dislike about CallMiner Eureka?** Our company has mini call centers versus one main centers and we are not scripted, so it's a bit challenging. **What problems is CallMiner Eureka solving and how is that benefiting you?** Trending information regarding missed opportunities so we can work with representatives. ### 36. Great product and partner that is helping us transform customer experience. **Rating:** 4.5/5.0 stars **Reviewed by:** Jeff C. | EVP, business systems, Enterprise (> 1000 emp.) **Reviewed Date:** October 10, 2024 **What do you like best about CallMiner Eureka?** Product continues to innovate and make the end user experience easier. **What do you dislike about CallMiner Eureka?** User interface is not as intuitive or easy to use as other AI tools (eg, Gemini or ChatGPT) **What problems is CallMiner Eureka solving and how is that benefiting you?** Improving efficiency and customer experience. Helping avoid compliance issues, and driving FCR and improved CX. ### 37. Great insights delivering value to customers and driving a superior CX **Rating:** 5.0/5.0 stars **Reviewed by:** Mohd Y. | Head of Integrated CX Solutions - Ameripac, Enterprise (> 1000 emp.) **Reviewed Date:** October 08, 2024 **What do you like best about CallMiner Eureka?** I like the real time agent assist the best. **What do you dislike about CallMiner Eureka?** Need a better demo library for top uses cases across industries. **What problems is CallMiner Eureka solving and how is that benefiting you?** Generating insights from different data sources, correlating data points, better QA and coaching insights and ability to drive sales and CX using real time. ### 38. Great Product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** October 10, 2024 **What do you like best about CallMiner Eureka?** Being able to categorize calls and mine for information that can help contact centers improve sales, retain customers, and help to mitigate integrity risks is a game changer and Call Miner does it!! **What do you dislike about CallMiner Eureka?** All of the extra great things that can take Call Miner to the next level are add ons and cost extra money. Additionally, the initial set up with writing Syntax etc... is not very easy **What problems is CallMiner Eureka solving and how is that benefiting you?** Helping to mitigate integrity risks to my organization ### 39. Callminer is the leader in this space and it shows. Top of the line in speech analytics. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consulting | Enterprise (> 1000 emp.) **Reviewed Date:** November 08, 2023 **What do you like best about CallMiner Eureka?** The customizability. The ease of use for non-technical folks. The dedicated support team at callminer which can help with all sorts of questions and issues. **What do you dislike about CallMiner Eureka?** As the giant in the space, Callminer is sometimes slow to adapt the newest technology in the industry. Recently it's been AI, though they've been making steps to address that. **What problems is CallMiner Eureka solving and how is that benefiting you?** Many problems. We are solving for automation of QA, generating business insights, and modeling important behaviors (like sales). ### 40. CallMiner interaction analytics **Rating:** 5.0/5.0 stars **Reviewed by:** Kyle C. | Founder and VP of Delivery, Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2023 **What do you like best about CallMiner Eureka?** Flexibility and customizability, API is fantastic for back integrations. **What do you dislike about CallMiner Eureka?** Support could use some help problem solving. **What problems is CallMiner Eureka solving and how is that benefiting you?** Sales effectiveness, compliance, marketing insights, VOC, CX ### 41. CallMiner’s Setup Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Enterprise (> 1000 emp.) **Reviewed Date:** October 11, 2024 **What do you like best about CallMiner Eureka?** We have a lot more tools at our fingertips than before to understand insights and trends for our callers complex needs. **What do you dislike about CallMiner Eureka?** As an analyst, there's a significant loading time it takes to learn how to use the system before you're able to pull any insights. **What problems is CallMiner Eureka solving and how is that benefiting you?** Automating our quality scores for call, tracking and trending hidden insights from our calls. ### 42. The CallMiner platform has improved our understanding of the customer experience. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** October 24, 2024 **What do you like best about CallMiner Eureka?** The platform is pretty simple to use once you get the hang of it. **What do you dislike about CallMiner Eureka?** I don't have the full compliment of CallMiner features, which limits me somewhat. **What problems is CallMiner Eureka solving and how is that benefiting you?** CallMiner helps make sure agents are accountable to answer calls, maintain engagement, and comply with specific phrasing metrics. ### 43. Great for trending **Rating:** 4.5/5.0 stars **Reviewed by:** Jessica P. | Systems Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** October 22, 2024 **What do you like best about CallMiner Eureka?** System assists us in locating and reporting on trending occurrences in the company. **What do you dislike about CallMiner Eureka?** Some of our uses are unique which makes it hard to capture. **What problems is CallMiner Eureka solving and how is that benefiting you?** It has replaced our manual process of call monitoring. We previously were only capturing less then 10% of our business. ### 44. Eye opening possibilities utilizing CallMiner **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Devices | Enterprise (> 1000 emp.) **Reviewed Date:** October 08, 2024 **What do you like best about CallMiner Eureka?** There are multiple applications, from an agent coaching perspective, helping agents improve. From a business level, mining for insight in the data that you wouldn't know otherwise. **What do you dislike about CallMiner Eureka?** Nothing that I can tell so far, I'm just beginning to analyze. **What problems is CallMiner Eureka solving and how is that benefiting you?** We can mine for medical related calls and misses by agents. Also do deep doves into the data to inderstand segments of our calls. Finally to search the calls for issues that are not at the surface. ### 45. The best to offer in speech analytics **Rating:** 5.0/5.0 stars **Reviewed by:** Nicolas M. | Business analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2023 **What do you like best about CallMiner Eureka?** CallMiner continues to be an industry leader, and one kf thr finest instances of deploying AI where its actually needed with high impact. **What do you dislike about CallMiner Eureka?** Sometimes, the rate that these changes come causes some slight system instability. Usually it's resolved relatively quickly though. **What problems is CallMiner Eureka solving and how is that benefiting you?** Extracting data from conversations and delivering insights to every area of the business ### 46. Educational **Rating:** 5.0/5.0 stars **Reviewed by:** Tommy P. | Lead, Customer Speech Analytics, Enterprise (> 1000 emp.) **Reviewed Date:** November 06, 2023 **What do you like best about CallMiner Eureka?** Ability to identify the hidden insights using topic miner to determine the common areas mentioned **What do you dislike about CallMiner Eureka?** Sometimes can be challenging to convince the client of the benefits of directional data **What problems is CallMiner Eureka solving and how is that benefiting you?** Identifying pain points in the customer experience Cost saving ### 47. Insights **Rating:** 3.5/5.0 stars **Reviewed by:** Nirav G. | Senior Interaction Analytics/Business Analyst/Project Manager-Owner, Enterprise (> 1000 emp.) **Reviewed Date:** October 08, 2024 **What do you like best about CallMiner Eureka?** I like how call miner gives me the tools to find valuable insights **What do you dislike about CallMiner Eureka?** Haven't found one yet, but having to create duplicate scores for users who don't have access to analyze and only coach **What problems is CallMiner Eureka solving and how is that benefiting you?** N/a ### 48. Quality **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** October 10, 2024 **What do you like best about CallMiner Eureka?** Wide span of search filters, ability to search by customer or agent phrases **What do you dislike about CallMiner Eureka?** Would be cool if everything we could do in Analyze is available in Coach. **What problems is CallMiner Eureka solving and how is that benefiting you?** Wider range of search ### 49. Bassem cxperts **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** November 08, 2023 **What do you like best about CallMiner Eureka?** Capability to extract meaningful insights for our business and clients. Visibility into otherwise hidden parts of our business. **What do you dislike about CallMiner Eureka?** Use cases for email channel are limited by lack of separation. Screen-recording product has open security concerns. AI summarization lacks flexibility for our use cases. **What problems is CallMiner Eureka solving and how is that benefiting you?** Automated QA, being able to provide our clients with value-add analysis, reducing risk behaviors and targeting cross-functional financial opportunities. ### 50. Nourishing **Rating:** 5.0/5.0 stars **Reviewed by:** Josue Leonardo M. | Speech Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** October 09, 2024 **What do you like best about CallMiner Eureka?** Provide pure data, which helps drive your business forward **What do you dislike about CallMiner Eureka?** Sometimes the load times feel like an eternity **What problems is CallMiner Eureka solving and how is that benefiting you?** Identifying call drivers and quality indicators ## CallMiner Eureka Discussions - [How can I keep the data label while exporting the dashboard in pdf format?](https://www.g2.com/discussions/31232-how-can-i-keep-the-data-label-while-exporting-the-dashboard-in-pdf-format) - 1 comment, 1 upvote - [Is there any way to increase the recognition accuracy?](https://www.g2.com/discussions/24999-is-there-any-way-to-increase-the-recognition-accuracy) - 1 comment, 1 upvote - [How do I combine two components in one components?](https://www.g2.com/discussions/29444-how-do-i-combine-two-components-in-one-components) - 1 comment - [View CallMiner Eureka pricing details and edition comparison](https://www.g2.com/products/callminer-eureka/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-19+01%3A28%3A27+-0500&secure%5Bsession_id%5D=f13bb66f-20d1-4eef-8f8c-feae37ebdaf5&secure%5Btoken%5D=a0b17c43dbdec361965c2c9d7a4b8de88cf4a8c8daa7292f674c73064351856b&format=llm_user) ## CallMiner Eureka Integrations - [Agentforce 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Anywhere365](https://www.g2.com/products/anywhere365/reviews) - [Azure Functions](https://www.g2.com/products/azure-functions/reviews) - [Boost.ai](https://www.g2.com/products/boost-ai/reviews) - [Content Guru storm](https://www.g2.com/products/content-guru-storm/reviews) - [Dynamics](https://www.g2.com/products/dynamics/reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) ## CallMiner Eureka Features **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Lead Qualification **Quality Assurance** - Evaluation - Calibration - Reports **Generative AI** - AI Text Summarization **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **Engagement** - Feedback - Dashboards - Training **Performance** - Integrations - Compliance **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top CallMiner Eureka Alternatives - [Observe.AI](https://www.g2.com/products/observe-ai/reviews) - 4.6/5.0 (217 reviews) - [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) - 4.3/5.0 (1,605 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,424 reviews)