CallMiner Eureka Features
What are the features of CallMiner Eureka?
Call Analytics
- Call Recording
- Machine Learning
- Call Analysis
- Lead Qualification
Agent Performance Management
- Customer Scoring
- Speech-to-Text
- Artificial Intelligence
Quality Assurance
- Evaluation
- Calibration
- Reports
Engagement
- Feedback
- Dashboards
- Training
Performance
- Integrations
- Compliance
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CallMiner Eureka Categories on G2
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Call Analytics
Call Recording | See feature definition | Based on 55 CallMiner Eureka reviews and verified by the G2 Product R&D team. Records sales calls and facilitates playback | 87% (Based on 55 reviews) |
Machine Learning | Based on 48 CallMiner Eureka reviews and verified by the G2 Product R&D team. Utilizes machine learning technology to analyze recorded sales calls | 82% (Based on 48 reviews) | |
Call Analysis | Based on 58 CallMiner Eureka reviews and verified by the G2 Product R&D team. Analyzes or facilitates the analysis of recorded and stored sales calls for insight | 89% (Based on 58 reviews) | |
Lead Qualification | Based on 41 CallMiner Eureka reviews and verified by the G2 Product R&D team. Leverages analytics to qualify and score calls in real time | 82% (Based on 41 reviews) |
Agent Performance Management
Customer Scoring | Based on 51 CallMiner Eureka reviews and verified by the G2 Product R&D team. Leverages technology to rate or "read" recordings to determine the impact of sales calls | 88% (Based on 51 reviews) | |
Speech-to-Text | Based on 58 CallMiner Eureka reviews and verified by the G2 Product R&D team. Transcribes sales calls from speech to text | 81% (Based on 58 reviews) | |
Artificial Intelligence | Based on 49 CallMiner Eureka reviews and verified by the G2 Product R&D team. Utilizes artificial intelligence technology to discover insights within recorded sales calls | 80% (Based on 49 reviews) |
Quality Assurance
Evaluation | Based on 80 CallMiner Eureka reviews. Provides tools for evaluating customer interactions | 87% (Based on 80 reviews) | |
Calibration | Offers features for maintaining fair and consistent scoring This feature was mentioned in 74 CallMiner Eureka reviews. | 86% (Based on 74 reviews) | |
Reports | Based on 81 CallMiner Eureka reviews. Generates quality and performance reports | 83% (Based on 81 reviews) |
Engagement
Feedback | Tools for providing personalized feedback and coaching sessions This feature was mentioned in 80 CallMiner Eureka reviews. | 86% (Based on 80 reviews) | |
Dashboards | Based on 81 CallMiner Eureka reviews. Provides a centralized dashboard for agents to view their scores and feedback | 81% (Based on 81 reviews) | |
Training | Tools for educating and training agents This feature was mentioned in 75 CallMiner Eureka reviews. | 84% (Based on 75 reviews) |
Performance
Integrations | Integrates with other customer service or CRM software This feature was mentioned in 63 CallMiner Eureka reviews. | 79% (Based on 63 reviews) | |
Compliance | Based on 79 CallMiner Eureka reviews. Helps ensure customer privacy and data protection | 88% (Based on 79 reviews) |
