evaluagent Reviews & Product Details

evaluagent gives contact centres a single platform for Auto-QA and Conversation Intelligence - so you can score every interaction automatically, uncover what's really happening across your customer conversations, and take action that actually improves performance. Built around Auto-QA at its core, evaluagent scores every interaction automatically from day one. Add Conversation Intelligence and you unlock a deeper layer of insight - understanding not just how conversations are handled, but what they reveal about your customers, your processes, and where to act next. Get up and running quickly Connect to your existing tech stack easily. evaluagent integrates with Five9, Genesys, 8x8, Salesforce, Intercom, Talkdesk, Amazon Connect, Puzzel, Freshdesk, Aircall, and more. An intuitive interface means your team can hit the ground running, with dashboards and reports that are easy to understand and share. Need to push data further? Connect seamlessly to Power BI, Tableau, Looker, Metabase, and more. Score 100% of interactions automatically Handle growing conversation volumes without growing your team. Fully customisable AI scorecards evaluate every interaction across every channel, automatically flagging priority conversations for human review where it matters most. Turn conversations into intelligence Analyse every call, chat, email and more to identify patterns, understand root causes, and predict CX trends - all without manual effort. Insights are easy to share across teams so everyone's working from the same picture. Improve agent performance, consistently Objective, consistent scoring across all channels - paired with an integrated LMS - means coaching is targeted, timely, and fair. Whether you're developing human agents or digital ones, evaluagent helps your team improve continuously, not just reactively. Build a culture agents actually want to be part of Fair evaluations, gamified recognition, and personalised feedback give agents a clear sense of how they're doing and where they're headed. Better engagement leads to better retention and better customer experiences.

Product Website

Seller

EvaluAgent

Discussions

evaluagent Community

Languages Supported

Bulgarian, Catalan, Czech, Danish, German, Greek, English, Estonian, French, Hungarian, Indonesian, Italian, Latvian, Lithuanian, Dutch, Norwegian, Polish, Portuguese, Romanian, Slovak, Spanish, Swedish, Turkish, Vietnamese

Overview by

Nadine Edmondson

Pricing

Pricing provided by evaluagent.

Auto-QA and Improvement

Starting at £20.00

1 Per user Per Month

View More Pricing Information

evaluagent Integrations

(13)

Verified by evaluagent

evaluagent Media

The evaluagent SmartView customisable dashboard is an advanced, user-friendly interface designed for contact centre professionals. It provides a comprehensive view of customer interaction quality and productivity. It offers real-time insights, allowing quick and informed decision making. Power...

evaluagent provides deep conversation and sentiment insights into the dynamics of each interaction - across every channel. The combination of these insights makes it an invaluable tool for delving into the specifics of customer interactions, leading to more informed decisions and strategies for ...

The agent profile page is a dynamic, interactive hub that showcases an agent’s performance through engaging gamification metrics and enhances motivation and engagement by turning their work metrics into game-like experiences.

The auction page is a where agents can redeem points they’ve earned for various engagements. This page serves as the marketplace of motivation showcasing a variety of rewards that agents can bid on using the points they accumulate through their performance.

evaluagent Demo - Evaluating a conversation

evaluagent acts as your co-pilot for evaluating conversations and celebrating success. Design any number of scorecards, incorporating automated scoring to offer evaluators clear, actionable insights, assisting them in identifying both the strengths and weaknesses of the agent.

Official Downloads

(5)

edit

The complete guide to QA automation - 2026

Customer story: Seasalt doubles evaluations and embraces automation

Interactive Demo

edit

Try an interactive demo created by the software seller (right here on G2).

Try demo

G2 reviews are authentic and verified.

Here's how.

Wilson L.

Senior advisor

Mid-Market (51-1000 emp.)

4/1/2026

"Automated QA Elevates Performance, Minor Setup Hurdles"

5/5

What do you like best about evaluagent?

I like EvaluAgent's automated quality assurance with full coverage, compliance automation, and strong agent engagement tools. These features give me the full picture without guesses, allowing for faster identification of issues and opportunities. The scoring is more accurate and fair, which improves agent morale and motivation while reducing agent turnover. It also saves time and reduces manual work. Review collected by and hosted on G2.com.

What do you dislike about evaluagent?

I find it frustrating that there's limited access for some participants. Also, the initial startup was not as straightforward as usual, which was a bit challenging. Review collected by and hosted on G2.com.

What problems is evaluagent solving and how is that benefiting you?

I use EvaluAgent to monitor performance, ensure quality and compliance, and provide coaching and feedback. It solves low visibility over customer interactions, inefficient manual QA processes, and compliance risk. I like the automated quality assurance, full coverage, and compliance automation. It saves time, reduces manual work, improves morale, and reduces turnover. Review collected by and hosted on G2.com.

Abimbola A.

Customer Support Agent

Mid-Market (51-1000 emp.)

9/26/2025

"Effortless Progress Tracking with Stellar Layout"

5/5

What do you like best about evaluagent?

I think the layout of EvaluAgent is really convenient to navigate. It's not complicated, and the way it's laid out allows me to easily access all my feedback. I love that I can focus on a specific time period. Overall, the layout is beautiful, accessible, and practical, which I love. The initial setup was pretty easy, which I like, especially how I just linked my Google Workspace account and was ready to go. I also appreciate that the system allows me to categorize and access my feedback quickly, which helps with my productivity and development. The convenience and accessibility whenever I need to access it are great. Review collected by and hosted on G2.com.

What do you dislike about evaluagent?

I would just say maybe have an app for it. To allow us to have it on a mobile phone. I think that would be the only thing I can suggest. Review collected by and hosted on G2.com.

Ashwin B.

Executive - Operations

Mid-Market (51-1000 emp.)

12/5/2025

"EvaluAgent Streamlines Quality Reviews and Boosts Efficiency"

4.5/5

What do you like best about evaluagent?

As a member of the Operations Amendment Team at loveholidays, we have recently been using EvaluAgent to assess and improve the caliber of our customer service. All things considered, the platform has greatly enhanced our daily operations, and I'm quite happy with it. Since it saves a lot of time, it is simple to review my quality scores in detail instead of contacting my supervisor beforehand. Review collected by and hosted on G2.com.

What do you dislike about evaluagent?

While EvaluAgent offers excellent functionality, its user interface could be improved to enhance the overall experience, particularly for newcomers or users less familiar with the system. The interface sometimes feels a bit clunky and would benefit from a more modern, streamlined design. Navigating some features requires a few extra clicks, and finding certain data points could be more intuitive. A more polished and user-friendly interface would make the experience even smoother. Review collected by and hosted on G2.com.

What problems is evaluagent solving and how is that benefiting you?

EvaluAgent addresses the challenge of efficiently managing and elevating the quality of customer support operations. By providing a centralized platform to assess agent performance, track key metrics, and deliver comprehensive feedback, it ensures that both individual agents and the entire team can continuously improve. At Loveholidays, we have found this particularly valuable, as it streamlines the quality assurance process, reduces manual effort, and delivers clear, actionable insights that boost both customer satisfaction and operational efficiency. Review collected by and hosted on G2.com.

Verified User in Computer Games

Mid-Market (51-1000 emp.)

8/29/2025

"Quite simple to use, efficient and reliable tool"

5/5

What do you like best about evaluagent?

Being in the Continuous Improvement team as an Evaluator/Assessor now and in earlier role as an Player Experience Specialist i.e. customer support agent, I found Evalu-Agent simple to understand and reliable.

I use it on a daily basis in order to evaluate cases for agents where I find defects in the responses they have sent to our players.

The reason I am saying this is because, its easy to give and receive constructive feedback through Evalu-Agent to an agent for the defects identified for the set KPI's.

I liked the tool because it also gives option contest an evaluation by raising a query for evaluation that's marked down.

So in short it completes the loop and hence I find it very useful tool. It's ideally the best tool for customer service industry. Review collected by and hosted on G2.com.

What do you dislike about evaluagent?

Honestly speaking, I am working as an Evaluator from past 6 months now, I didn't found any downsides of Evalu-Agent.

However as we all know there's always a space of improvement maybe in future I would contribute improvement ideas. Review collected by and hosted on G2.com.

What problems is evaluagent solving and how is that benefiting you?

We being a part of Continuous Improvement Specialist, we find defects that agents do while responding to our player.

The defects could be related to the process or agent mistake.

We assess their interactions on each cases and if a defect is found, we provide feedback to those agents through Evalu-Agent.

Hence, being in CI team we are also empowered to provide feedback and close the loop with the help of Evalu-Agent. Review collected by and hosted on G2.com.

Ashwini B.

Proctor

Mid-Market (51-1000 emp.)

12/29/2025

"Great Performance Tracking, But Interface Needs Refinement"

3.5/5

What do you like best about evaluagent?

Evaluagent is a tool that offers quality assessments for each individual involved in a process. It keeps me updated on my assessment scores, highlighting both my strengths and areas where I can improve. The platform is also convenient for my supervisor and the quality team as the Ease of Integration helps them to assess our performances and add our score accordingly. Overall, Evaluagent is an excellent tool for tracking performance in real time. Review collected by and hosted on G2.com.

What do you dislike about evaluagent?

The main area where Evaluagent could improve is in refining the features they display. I find that some tabs are redundant and could be consolidated into a single tab for simplicity. Additionally, the default score shown on the homepage reflects the last 30 days, but I prefer to view my current month's performance. This means I have to manually filter for 'show current month' every time I log in, which is inconvenient. I believe more customization options would be helpful, and the interface itself could be enhanced to feel more user-friendly, as it currently seems a bit underdeveloped. Review collected by and hosted on G2.com.

What problems is evaluagent solving and how is that benefiting you?

Previously, it was difficult to approach my supervisor about my performance and scores, especially when they were busy. The scores used to be published in Excel sheets only once a week. Now, I can see my results in real time, whenever an evaluation is done on my work, I receive a notification in Gmail. Additionally, my scores, which were previously visible to other teammates on Excel, are now accessible only to me. I feel that this has improved my privacy. Overall, Evaluagent makes me feel more comfortable at the workplace regarding my quality parameters. Review collected by and hosted on G2.com.

Michael Daryl G.

APAC Shift Manager

Enterprise (> 1000 emp.)

3/31/2026

"Boosted Contact Center Efficiency with User-Friendly Features"

4.5/5

What do you like best about evaluagent?

I find EvaluAgent really easy to use and user-friendly. It helps me generate reports immediately and access historical data about the quality of my team members. This makes it a valuable tool for understanding team strengths and identifying improvement areas, ensuring we can progress and create action plans based on these insights. The initial setup process was straightforward and easy to navigate. Review collected by and hosted on G2.com.

What do you dislike about evaluagent?

Sometimes I wish that I could customize the colors for my preference without affecting others because it was preset by the business. Maybe if you will allow me to personalize EvaluAgent more based on my preference, statically, then it will be better. Review collected by and hosted on G2.com.

Nelson W.

Repayment and reconciliation Snr agent

Enterprise (> 1000 emp.)

10/27/2025

"A Reliable and Intuitive QA Solution That Boosts Agent Performance"

4/5

What do you like best about evaluagent?

There are so many best things in evaluagent. But if I had to pick one thing that stands out most: the combination of usability + customizability.

So many systems in the contact-center / QA space are either highly flexible but complex, or simple but rigid. EvaluAgent appears to hit a sweet spot: easy enough to adopt quickly, yet flexible enough to adapt to specific business needs. That balance is rare and valuable. Review collected by and hosted on G2.com.

What do you dislike about evaluagent?

Since initial configuration and user-management are flagged as tricky, allocate time + maybe external support for rollout; ensure structure (scorecards, roles, teams) is set properly from the start. Review collected by and hosted on G2.com.

What problems is evaluagent solving and how is that benefiting you?

EvaluAgent helps by providing live/real-time QA, automated workflows (e.g., auto-assigned work queues) and faster evaluation turnaround.

Improved agent engagement & morale: The team engagement features (badges, leaderboards, real-time feedback, agent dashboards) mean agents can see their progress, feel recognised, and feel the QA process is not just “audit & punish” but “develop & grow”. That helps reduce attrition and improve service quality indirectly. Review collected by and hosted on G2.com.

Ryan T.

Junior Disputes Officer

Mid-Market (51-1000 emp.)

10/31/2025

"Easy to Use Software - Positive Experience as an End User."

4.5/5

What do you like best about evaluagent?

It's quick and easy to use, and it's easy to find all of my reviews in one place. I like the graph on the front page which shows how much of my feedback has been positive/neutral/negative. It seems like it's easy to use for those conducting the reviews as well. I've never encountered any issues using Evaluagent. Review collected by and hosted on G2.com.

What do you dislike about evaluagent?

I need to acknowledge reviews in two sections of my account, but both contain the same information. If I acknowledge feedback in one section but don't do it in the other - even though the feedback is the same - it can reflect negatively on me. It would be nice to be able to automatically approve it in both areas. Review collected by and hosted on G2.com.

Andrew C.

1/8/2026

"Centralized Data Excellence with Room for UI Improvement"

4/5

What do you like best about evaluagent?

I think the fact that EvaluAgent keeps the data centralized is very important to me. I also like being able to export and share data consistently without having to go through layers of BI and development work. It makes the process much easier, and being able to train people to use the platform very quickly is very useful. EvaluAgent simplifies the process of keeping things up to date and makes it easier to train new people around the platform. The initial setup was very straightforward and very positive, even for someone new or in a partial admin role. Each step of setup was straightforward. Review collected by and hosted on G2.com.

What do you dislike about evaluagent?

I think there are certain small things in terms of UI that could be more consistent or a little bit more flexible in terms of how we can customize it. I think, there is a just enough amount of customization, but maybe not for a power user who's used to working with complex databases and structures. I think there are just, simple things like, being able to use keyboard shortcuts, I think, is something that really could be helpful. And, you know, like, placements of certain buttons and things like that. Sometimes with different platforms or in terms of where you're working from, can be a little bit tricky. Review collected by and hosted on G2.com.

Mahesh B.

EXECUTIVE / BPO GROUP

Mid-Market (51-1000 emp.)

3/3/2026

"EvaluAgent Makes Performance Tracking and Quality Feedback Simple"

5/5

What do you like best about evaluagent?

EvaluAgent is very user-friendly and easy to navigate. It helps us track performance efficiently and provides clear feedback on quality scores. The evaluation criteria are well-structured, and it makes monitoring calls simple and transparent. It also helps in identifying improvement areas and supports overall team productivity. Review collected by and hosted on G2.com.

What do you dislike about evaluagent?

Sometimes the system can be slightly slow while loading evaluations. Apart from that, there are no major issues. Overall, it works smoothly and meets our requirements. Review collected by and hosted on G2.com.

What problems is evaluagent solving and how is that benefiting you?

EvaluAgent helps solve quality monitoring and performance tracking challenges in our contact center. It provides structured evaluations, clear scoring, and detailed feedback, which helps identify improvement areas quickly. This benefits us by improving call quality, ensuring compliance, maintaining service standards, and supporting continuous performance improvement across the team. Review collected by and hosted on G2.com.