evaluagent gives contact centres a single platform for Auto-QA and Conversation Intelligence - so you can score every interaction automatically, uncover what's really happening across your customer conversations, and take action that actually improves performance.
Built around Auto-QA at its core, evaluagent scores every interaction automatically from day one. Add Conversation Intelligence and you unlock a deeper layer of insight - understanding not just how conversations are handled, but what they reveal about your customers, your processes, and where to act next.
Get up and running quickly
Connect to your existing tech stack easily. evaluagent integrates with Five9, Genesys, 8x8, Salesforce, Intercom, Talkdesk, Amazon Connect, Puzzel, Freshdesk, Aircall, and more. An intuitive interface means your team can hit the ground running, with dashboards and reports that are easy to understand and share. Need to push data further? Connect seamlessly to Power BI, Tableau, Looker, Metabase, and more.
Score 100% of interactions automatically
Handle growing conversation volumes without growing your team. Fully customisable AI scorecards evaluate every interaction across every channel, automatically flagging priority conversations for human review where it matters most.
Turn conversations into intelligence
Analyse every call, chat, email and more to identify patterns, understand root causes, and predict CX trends - all without manual effort. Insights are easy to share across teams so everyone's working from the same picture.
Improve agent performance, consistently
Objective, consistent scoring across all channels - paired with an integrated LMS - means coaching is targeted, timely, and fair. Whether you're developing human agents or digital ones, evaluagent helps your team improve continuously, not just reactively.
Build a culture agents actually want to be part of
Fair evaluations, gamified recognition, and personalised feedback give agents a clear sense of how they're doing and where they're headed. Better engagement leads to better retention and better customer experiences.
Product Website
Seller
EvaluAgentDiscussions
evaluagent CommunityLanguages Supported
Bulgarian, Catalan, Czech, Danish, German, Greek, English, Estonian, French, Hungarian, Indonesian, Italian, Latvian, Lithuanian, Dutch, Norwegian, Polish, Portuguese, Romanian, Slovak, Spanish, Swedish, Turkish, Vietnamese
Overview by
Nadine Edmondson
