JustCall Reviews & Product Details

Among all of the telephone solutions JustCall is easy to set up and to configure with our CRM (salesforce) Review collected by and hosted on G2.com.

Our service was suspended after a few days, with a request for additional information under KYC. It would have been better to ask for this information up front when the service is provisioned. Review collected by and hosted on G2.com.

I like using JustCall because it makes communication really simple and organized. Everything—calls, texts, and logs—is in one place, which saves a lot of time. It’s also easy to use and integrates well with our CRM, so we don’t have to do much manual work. The CRM integration is really helpful because it automatically logs calls and messages, making follow-ups easier. The call history and recordings make it simple to track conversations and stay aligned as a team. Overall, it makes our workflow smoother and more efficient. Review collected by and hosted on G2.com.

One thing that could be improved in JustCall is reliability. Sometimes calls drop, don’t connect properly, or the quality isn’t great, especially with weaker internet. There are also occasional lags or delays in notifications, which can be a bit frustrating during busy hours. Overall, it works well, but better stability would make it much more reliable. Review collected by and hosted on G2.com.

Justcall is one of the best customer support software that we use for our business. This tool enables us in contacting with our clients and send them audios or video messages through laptop, mobiles phones, desktops etc. The software is completely cloud based and can be accessed from multiple remote areas. Review collected by and hosted on G2.com.

One of the major con of justcall is that the call quality often drops while connecting with our clients also the video conferencing can be better because most of the time we face lagging whenever we do international calls through this tool. Is is a customer support software for a business that can be sustainable for long term. Review collected by and hosted on G2.com.

One of the simplest and easiest cloud based customer assistance tool that helps in providing best customer support online. The feature of call recording help us in improving our overall customer support quality of training. Review collected by and hosted on G2.com.

For accessing justcall from remote areas the main challenge is that the area should must have strong internet connection and the second thing is that the application is not that capable if it is compared with the web version of this tool and if they can work on its premium cost then it would have been made it the best support software. Review collected by and hosted on G2.com.

I use JustCall for cold calling, and I find it useful and easy to use. I really like the call recording feature because it allows me to review my team's performance and guide them better. The SMS feature is another big plus since previous tools we used didn't have it. I appreciate the integration with our HubSpot CRM, which helps us keep everything organized in one place. The power dialer is also nice, making the calling process more efficient. Review collected by and hosted on G2.com.

Yeah sometime my team complained the call sudden drop and many of our international clients complained about the quality of the call is low. This should be improved as it's cloud based solution. I found the prices are also high for smaller teams. Also I tried AI voice agent for our inbound calls but it's also not as effective as it needs to be Review collected by and hosted on G2.com.

Justcall is a online platform that helps us in connecting through calls and massages online without the availability of original number. This is a platform that works all over the world and it only connects online without any international country code you can connect with your clients whenever you want Review collected by and hosted on G2.com.

One of the main disadvantage of justcall is that it will only work if there is a strong availability of internet connection. As we are trying to connect it right now with a new client but there is Internet lagging issue in our computer system. That's why now we don't have any kind of communication with these client or other old clients also Review collected by and hosted on G2.com.

What I appreciate about this service is that it centralizes all calls and texts in one place, which makes managing customer communication much easier for a cleaning company. Having access to call logs, recordings, and message history is extremely useful when handling bookings, follow-ups, or addressing client concerns. It also brings an added level of professionalism, especially since multiple team members can communicate with clients using a single business number. Review collected by and hosted on G2.com.

What I dislike about Just Call is that the platform can sometimes be unreliable. Calls may drop, fail to connect, or arrive with delays, which is especially frustrating when handling time-sensitive bookings or customer concerns. Notifications can also be delayed, raising the risk of missing important messages. Given the price point, I expect more consistent performance. Although the concept behind the platform is solid, these technical issues can really slow things down during busy workdays. Review collected by and hosted on G2.com.

What I like best about JustCall is its comprehensive suite of features that enhance workflow and clarity. Specifically, the desktop extension and intuitive interface significantly improve ease of use and efficiency. The combination of call recordings, detailed note-taking, and easy-access voicemail provides an excellent system for call review and reducing miscommunication. Review collected by and hosted on G2.com.

There are two specific areas where I believe JustCall could be enhanced to improve efficiency:

In-Call Keypad Input: Currently, there is a lack of ability to use the computer keyboard to input numbers (DTMF tones) while on an active call. This feature is necessary when interacting with automated phone systems (e.g., entering a patient's DOB or navigating a menu), as physically clicking the on-screen buttons is significantly less efficient than typing.

Faxing Integration: The addition of faxing capabilities within the software would consolidate our communication tools, removing the need for a separate solution for sending documentation. Review collected by and hosted on G2.com.

I like the fact that JustCall connects to HubSpot with seamless integration, allowing me to create lists and call through JustCall efficiently. It's a real time saver because it removes the need to call one at a time through HubSpot and instead puts contacts into a sequence where I can continually call. I also appreciate the ability to click on the HubSpot integration and view it on another screen. Setting up JustCall was pretty easy, which added to its appeal. Review collected by and hosted on G2.com.

I wish that I could see previous conversations on the panel over to the right when I'm actually calling. I know I can click on the 'hubSpot integration, but it'd be nicer if it was in the same panel. Review collected by and hosted on G2.com.

All the information for a call is easily accessible and visible. It is very user-friendly. Review collected by and hosted on G2.com.

I dont always enjoy the ringtone as it gives me a fright. Other than this small (personal) issue of mine, there is not much to complain about. It is a great app! Review collected by and hosted on G2.com.