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Top Free Speech Analytics Software

Check out our list of free Speech Analytics Software. Products featured on this list are the ones that offer a free trial version. As with most free versions, there are limitations, typically time or features.

If you'd like to see more products and to evaluate additional feature options, compare all Speech Analytics Software to ensure you get the right product.

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G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.
38 Speech Analytics Products Available
View all Speech Analytics Software
View all Speech Analytics Software
Convin.ai
By Convin
(543)4.7 out of 5
1st Easiest To Use in Speech Analytics software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Convin is an AI-backed contact center software that uses conversation intelligence to record, transcribe, and analyze customer conversations. Convin supports omnichannel contact centers and performs q

    Users
    • Quality Analyst
    • Policy Advisor
    Industries
    • Education Management
    • Health, Wellness and Fitness
    Market Segment
    • 63% Enterprise
    • 30% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Convin.ai features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.3
    9.6
    Quality of Support
    Average: 9.0
    9.5
    Ease of Use
    Average: 9.0
    9.2
    Ease of Admin
    Average: 8.8
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Verified User in Automotive
    AA
    Refined sales strategies Improved team performance Time savings Efficient training Better data management Read review
    S S.
    SS
    Audit can be done through AI without human intervention. Effective and effecient to do audits Time saver Best tool for providing coaching Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Convin
    Year Founded
    2020
    HQ Location
    Bengaluru, IN
    Twitter
    @convin
    13 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    161 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Convin is an AI-backed contact center software that uses conversation intelligence to record, transcribe, and analyze customer conversations. Convin supports omnichannel contact centers and performs q

Users
  • Quality Analyst
  • Policy Advisor
Industries
  • Education Management
  • Health, Wellness and Fitness
Market Segment
  • 63% Enterprise
  • 30% Mid-Market
Convin.ai features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.3
9.6
Quality of Support
Average: 9.0
9.5
Ease of Use
Average: 9.0
9.2
Ease of Admin
Average: 8.8
Verified User in Automotive
AA
Refined sales strategies Improved team performance Time savings Efficient training Better data management Read review
S S.
SS
Audit can be done through AI without human intervention. Effective and effecient to do audits Time saver Best tool for providing coaching Read review
Seller Details
Seller
Convin
Year Founded
2020
HQ Location
Bengaluru, IN
Twitter
@convin
13 Twitter followers
LinkedIn® Page
www.linkedin.com
161 employees on LinkedIn®
Learn more
NICE CXone Mpower
By NICE
(1,635)4.3 out of 5
Optimized for quick response
13th Easiest To Use in Speech Analytics software
View top Consulting Services for NICE CXone Mpower
Save to My Lists
Entry Level Price:Starting at $71.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    With NICE, it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native

    Users
    • Customer Service Representative
    • Supervisor
    Industries
    • Consumer Services
    • Information Technology and Services
    Market Segment
    • 52% Mid-Market
    • 35% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • NICE CXone Mpower features and usability ratings that predict user satisfaction
    8.2
    Has the product been a good partner in doing business?
    Average: 9.3
    8.4
    Quality of Support
    Average: 9.0
    8.7
    Ease of Use
    Average: 9.0
    8.3
    Ease of Admin
    Average: 8.8
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • SK
    The applications connect safely and gradually, all while maintaining the vital enterprise infrastructure which is key to helping us. Read review
    VM
    The user-friendly interface is great. Customer service is great. Great call quality. Great Feature set. Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    NICE
    Company Website
    Year Founded
    1986
    HQ Location
    Hoboken, New Jersey
    Twitter
    @NICELtd
    14,412 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    12,164 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

With NICE, it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native

Users
  • Customer Service Representative
  • Supervisor
Industries
  • Consumer Services
  • Information Technology and Services
Market Segment
  • 52% Mid-Market
  • 35% Enterprise
NICE CXone Mpower features and usability ratings that predict user satisfaction
8.2
Has the product been a good partner in doing business?
Average: 9.3
8.4
Quality of Support
Average: 9.0
8.7
Ease of Use
Average: 9.0
8.3
Ease of Admin
Average: 8.8
SK
The applications connect safely and gradually, all while maintaining the vital enterprise infrastructure which is key to helping us. Read review
VM
The user-friendly interface is great. Customer service is great. Great call quality. Great Feature set. Read review
Seller Details
Seller
NICE
Company Website
Year Founded
1986
HQ Location
Hoboken, New Jersey
Twitter
@NICELtd
14,412 Twitter followers
LinkedIn® Page
www.linkedin.com
12,164 employees on LinkedIn®

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Genesys Cloud CX
By Genesys
(1,396)4.3 out of 5
Optimized for quick response
6th Easiest To Use in Speech Analytics software
View top Consulting Services for Genesys Cloud CX
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center solution and customer experience

    Users
    • Manager
    • Case Advocate
    Industries
    • Information Technology and Services
    • Financial Services
    Market Segment
    • 46% Mid-Market
    • 40% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Genesys Cloud CX is a platform that integrates multiple communication channels for customer experience management, including inbound and outbound calls, dialer, and SMS, and offers seamless integration with Salesforce CRM.
    • Users like the platform's versatility, constant innovation, and the seamless integration of multiple channels of communication, as well as its user-friendly interface, real-time analytics, scalability, and smooth integration with CRMs.
    • Reviewers noted that some areas, such as reporting and Workforce Engagement Management add-on, need further development, the interface can appear clunky, and the rollout of new features can sometimes feel rushed and lack thorough documentation.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Genesys Cloud CX features and usability ratings that predict user satisfaction
    8.4
    Has the product been a good partner in doing business?
    Average: 9.3
    8.2
    Quality of Support
    Average: 9.0
    8.9
    Ease of Use
    Average: 9.0
    8.4
    Ease of Admin
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Genesys
    Company Website
    Year Founded
    1990
    HQ Location
    Menlo Park, CA
    Twitter
    @Genesys
    32,711 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    8,113 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center solution and customer experience

Users
  • Manager
  • Case Advocate
Industries
  • Information Technology and Services
  • Financial Services
Market Segment
  • 46% Mid-Market
  • 40% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Genesys Cloud CX is a platform that integrates multiple communication channels for customer experience management, including inbound and outbound calls, dialer, and SMS, and offers seamless integration with Salesforce CRM.
  • Users like the platform's versatility, constant innovation, and the seamless integration of multiple channels of communication, as well as its user-friendly interface, real-time analytics, scalability, and smooth integration with CRMs.
  • Reviewers noted that some areas, such as reporting and Workforce Engagement Management add-on, need further development, the interface can appear clunky, and the rollout of new features can sometimes feel rushed and lack thorough documentation.
Genesys Cloud CX features and usability ratings that predict user satisfaction
8.4
Has the product been a good partner in doing business?
Average: 9.3
8.2
Quality of Support
Average: 9.0
8.9
Ease of Use
Average: 9.0
8.4
Ease of Admin
Average: 8.8
Seller Details
Seller
Genesys
Company Website
Year Founded
1990
HQ Location
Menlo Park, CA
Twitter
@Genesys
32,711 Twitter followers
LinkedIn® Page
www.linkedin.com
8,113 employees on LinkedIn®
Learn more
Google Cloud Speech-to-Text
By Google
(245)4.5 out of 5
5th Easiest To Use in Speech Analytics software
View top Consulting Services for Google Cloud Speech-to-Text
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Google Cloud’s Speech API processes more than 1 billion voice minutes per month with close to human levels of understanding for many commonly spoken languages. Powered by the best of Google's AI resea

    Users
    • Data Engineer
    • Software Engineer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 37% Mid-Market
    • 36% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Google Cloud Speech-to-Text features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.3
    8.9
    Quality of Support
    Average: 9.0
    9.3
    Ease of Use
    Average: 9.0
    8.8
    Ease of Admin
    Average: 8.8
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Himanshu S.
    HS
    I found this tool be so valueable for a various academic and personal projects required in transcription and analysis of spoken content one of the... Read review
    TR
    Speech-to-Text in Google Cloud The text is accurate. supports a lot of different languages. ideal for teams with members in different... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Google
    Company Website
    Year Founded
    1998
    HQ Location
    Mountain View, CA
    Twitter
    @google
    32,520,271 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    301,875 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Google Cloud’s Speech API processes more than 1 billion voice minutes per month with close to human levels of understanding for many commonly spoken languages. Powered by the best of Google's AI resea

Users
  • Data Engineer
  • Software Engineer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 37% Mid-Market
  • 36% Small-Business
Google Cloud Speech-to-Text features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.3
8.9
Quality of Support
Average: 9.0
9.3
Ease of Use
Average: 9.0
8.8
Ease of Admin
Average: 8.8
Himanshu S.
HS
I found this tool be so valueable for a various academic and personal projects required in transcription and analysis of spoken content one of the... Read review
TR
Speech-to-Text in Google Cloud The text is accurate. supports a lot of different languages. ideal for teams with members in different... Read review
Seller Details
Seller
Google
Company Website
Year Founded
1998
HQ Location
Mountain View, CA
Twitter
@google
32,520,271 Twitter followers
LinkedIn® Page
www.linkedin.com
301,875 employees on LinkedIn®
Learn more
CloudTalk
By CloudTalk
(1,243)4.3 out of 5
Optimized for quick response
14th Easiest To Use in Speech Analytics software
Save to My Lists
Entry Level Price:$25.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    CloudTalk is the leading global AI business calling software for growing SMBs, offering unparalleled call quality and country coverage. Over 4,000 modern SMBs rely on CloudTalk's crystal-clear call qu

    Users
    • CEO
    • Account Executive
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 66% Small-Business
    • 29% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • CloudTalk features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.3
    8.8
    Quality of Support
    Average: 9.0
    9.1
    Ease of Use
    Average: 9.0
    8.8
    Ease of Admin
    Average: 8.8
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Verified User in Marketing and Advertising
    UM
    What I like about the service is that they offer a good price for what you get. The call quality is very clear, which is important for me when... Read review
    Verified User in Information Technology and Services
    AI
    The price is pretty good for the quality of the product and it is easy to use if you haven't used this kind of software before Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    CloudTalk
    Company Website
    Year Founded
    2016
    HQ Location
    New York
    LinkedIn® Page
    www.linkedin.com
    176 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

CloudTalk is the leading global AI business calling software for growing SMBs, offering unparalleled call quality and country coverage. Over 4,000 modern SMBs rely on CloudTalk's crystal-clear call qu

Users
  • CEO
  • Account Executive
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 66% Small-Business
  • 29% Mid-Market
CloudTalk features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.3
8.8
Quality of Support
Average: 9.0
9.1
Ease of Use
Average: 9.0
8.8
Ease of Admin
Average: 8.8
Verified User in Marketing and Advertising
UM
What I like about the service is that they offer a good price for what you get. The call quality is very clear, which is important for me when... Read review
Verified User in Information Technology and Services
AI
The price is pretty good for the quality of the product and it is easy to use if you haven't used this kind of software before Read review
Seller Details
Seller
CloudTalk
Company Website
Year Founded
2016
HQ Location
New York
LinkedIn® Page
www.linkedin.com
176 employees on LinkedIn®
JustCall
By Saas Labs
(2,084)4.3 out of 5
Optimized for quick response
8th Easiest To Use in Speech Analytics software
View top Consulting Services for JustCall
Save to My Lists
Entry Level Price:$19.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    JustCall is the all-in-one business communication platform that helps businesses connect with prospects and customers across voice, SMS, email, and WhatsApp. Plus, workflow automation with 100+ integr

    Users
    • Account Executive
    • CEO
    Industries
    • Computer Software
    • Financial Services
    Market Segment
    • 61% Small-Business
    • 31% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • JustCall is a platform that manages calls, texts, and contacts, and provides features such as call recording, transcription, and integration with various CRMs.
    • Users frequently mention the ease of use, clear voice quality, fast and responsive customer support, and the ability to integrate with other platforms as key benefits of JustCall.
    • Reviewers noted issues with call quality, occasional app crashes, slow customer service response times, and a lack of certain features such as customization options and comprehensive invoice visibility.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • JustCall features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 9.3
    8.3
    Quality of Support
    Average: 9.0
    8.8
    Ease of Use
    Average: 9.0
    8.6
    Ease of Admin
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Saas Labs
    Company Website
    Year Founded
    2016
    HQ Location
    Palo Alto, California
    Twitter
    @saas_labs
    295 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    373 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

JustCall is the all-in-one business communication platform that helps businesses connect with prospects and customers across voice, SMS, email, and WhatsApp. Plus, workflow automation with 100+ integr

Users
  • Account Executive
  • CEO
Industries
  • Computer Software
  • Financial Services
Market Segment
  • 61% Small-Business
  • 31% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • JustCall is a platform that manages calls, texts, and contacts, and provides features such as call recording, transcription, and integration with various CRMs.
  • Users frequently mention the ease of use, clear voice quality, fast and responsive customer support, and the ability to integrate with other platforms as key benefits of JustCall.
  • Reviewers noted issues with call quality, occasional app crashes, slow customer service response times, and a lack of certain features such as customization options and comprehensive invoice visibility.
JustCall features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.3
8.3
Quality of Support
Average: 9.0
8.8
Ease of Use
Average: 9.0
8.6
Ease of Admin
Average: 8.8
Seller Details
Seller
Saas Labs
Company Website
Year Founded
2016
HQ Location
Palo Alto, California
Twitter
@saas_labs
295 Twitter followers
LinkedIn® Page
www.linkedin.com
373 employees on LinkedIn®
Creovai
By Creovai
(149)4.4 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Creovai is a software suite designed to bring intelligence and guidance to contact centers worldwide. By transforming unstructured conversation data into actionable insights, it empowers contact cente

    Users
    No information available
    Industries
    • Consumer Services
    • Banking
    Market Segment
    • 65% Mid-Market
    • 19% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Creovai features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.3
    9.2
    Quality of Support
    Average: 9.0
    8.5
    Ease of Use
    Average: 9.0
    8.7
    Ease of Admin
    Average: 8.8
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Richard R.
    RR
    We like its easy-to-use interface, the way it connects with external data sources, its ACD integration and the support we receive from Awaken. Read review
    Verified User in Telecommunications
    UT
    I feel Tethr is a fairly easy tool to use and understand. We have a couple of SMEs (subject matter experts) at our organization who work closely... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Creovai
    Company Website
    Year Founded
    2012
    HQ Location
    Austin, TX
    Twitter
    @Creovai
    2 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    48 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Creovai is a software suite designed to bring intelligence and guidance to contact centers worldwide. By transforming unstructured conversation data into actionable insights, it empowers contact cente

Users
No information available
Industries
  • Consumer Services
  • Banking
Market Segment
  • 65% Mid-Market
  • 19% Enterprise
Creovai features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.3
9.2
Quality of Support
Average: 9.0
8.5
Ease of Use
Average: 9.0
8.7
Ease of Admin
Average: 8.8
Richard R.
RR
We like its easy-to-use interface, the way it connects with external data sources, its ACD integration and the support we receive from Awaken. Read review
Verified User in Telecommunications
UT
I feel Tethr is a fairly easy tool to use and understand. We have a couple of SMEs (subject matter experts) at our organization who work closely... Read review
Seller Details
Seller
Creovai
Company Website
Year Founded
2012
HQ Location
Austin, TX
Twitter
@Creovai
2 Twitter followers
LinkedIn® Page
www.linkedin.com
48 employees on LinkedIn®
Invoca
By Invoca
(919)4.5 out of 5
12th Easiest To Use in Speech Analytics software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Which of your campaigns drive the best phone leads? Are you losing sales because of bad call experiences? Are you getting credit for all of your conversions? Invoca helps businesses drive revenue g

    Users
    • Digital Marketing Manager
    • Owner
    Industries
    • Marketing and Advertising
    • Hospital & Health Care
    Market Segment
    • 39% Small-Business
    • 33% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Invoca features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.3
    9.1
    Quality of Support
    Average: 9.0
    8.4
    Ease of Use
    Average: 9.0
    8.3
    Ease of Admin
    Average: 8.8
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Jigna D.
    JD
    Invoca's Conversation Analyics powered by AI allows for deep views into customer interactions using its machine learning technology. Invoca allows... Read review
    JB
    Excellent service from Syndey! Provided help with removing an imported phone number. Customer Service turned it around very quickly! Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Invoca
    Company Website
    Year Founded
    2008
    HQ Location
    Santa Barbara, CA
    Twitter
    @Invoca
    4,296 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    384 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Which of your campaigns drive the best phone leads? Are you losing sales because of bad call experiences? Are you getting credit for all of your conversions? Invoca helps businesses drive revenue g

Users
  • Digital Marketing Manager
  • Owner
Industries
  • Marketing and Advertising
  • Hospital & Health Care
Market Segment
  • 39% Small-Business
  • 33% Mid-Market
Invoca features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.3
9.1
Quality of Support
Average: 9.0
8.4
Ease of Use
Average: 9.0
8.3
Ease of Admin
Average: 8.8
Jigna D.
JD
Invoca's Conversation Analyics powered by AI allows for deep views into customer interactions using its machine learning technology. Invoca allows... Read review
JB
Excellent service from Syndey! Provided help with removing an imported phone number. Customer Service turned it around very quickly! Read review
Seller Details
Seller
Invoca
Company Website
Year Founded
2008
HQ Location
Santa Barbara, CA
Twitter
@Invoca
4,296 Twitter followers
LinkedIn® Page
www.linkedin.com
384 employees on LinkedIn®
Learn more
Prodigal
By Prodigal
(54)4.9 out of 5
2nd Easiest To Use in Speech Analytics software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Prodigal maximizes payments for lenders and debt collectors by building dynamic strategies and motivating consumers with highly engaging, personalized treatments. Our advanced genAI has been trained

    Users
    No information available
    Industries
    • Financial Services
    • Consumer Services
    Market Segment
    • 65% Mid-Market
    • 20% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Prodigal features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 9.3
    9.8
    Quality of Support
    Average: 9.0
    9.6
    Ease of Use
    Average: 9.0
    9.5
    Ease of Admin
    Average: 8.8
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Edwina C.
    EC
    Prodigal's customization process. Unlike other voice analytic companies, Prodigal is able to customize features for you in a timely manner and... Read review
    PR
    Prodigal truly listened to my needs and tailored a solution to match. They worked with me through the trial process and adapted the technology to... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Prodigal
    Year Founded
    2018
    HQ Location
    Mountain View, US
    Twitter
    @ProdigalTech
    286 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    59 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Prodigal maximizes payments for lenders and debt collectors by building dynamic strategies and motivating consumers with highly engaging, personalized treatments. Our advanced genAI has been trained

Users
No information available
Industries
  • Financial Services
  • Consumer Services
Market Segment
  • 65% Mid-Market
  • 20% Small-Business
Prodigal features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 9.3
9.8
Quality of Support
Average: 9.0
9.6
Ease of Use
Average: 9.0
9.5
Ease of Admin
Average: 8.8
Edwina C.
EC
Prodigal's customization process. Unlike other voice analytic companies, Prodigal is able to customize features for you in a timely manner and... Read review
PR
Prodigal truly listened to my needs and tailored a solution to match. They worked with me through the trial process and adapted the technology to... Read review
Seller Details
Seller
Prodigal
Year Founded
2018
HQ Location
Mountain View, US
Twitter
@ProdigalTech
286 Twitter followers
LinkedIn® Page
www.linkedin.com
59 employees on LinkedIn®
Learn more
Ozonetel CloudAgent
By Ozonetel
(579)4.6 out of 5
3rd Easiest To Use in Speech Analytics software
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  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Ozonetel offers a highly adaptable cloud contact center solution for customer-first companies of all sizes. Ozonetel’s all-in-one enterprise-grade call center software combines cutting-edge power dial

    Users
    • Associate
    • Assistant Manager
    Industries
    • Financial Services
    • Hospital & Health Care
    Market Segment
    • 61% Mid-Market
    • 30% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Ozonetel CloudAgent features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.3
    9.0
    Quality of Support
    Average: 9.0
    9.1
    Ease of Use
    Average: 9.0
    9.0
    Ease of Admin
    Average: 8.8
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Verified User in Manufacturing
    UM
    Dashboard option is something I liked can be used to track various things Read review
    Sahil P.
    SP
    1. Interactive interface 2. Wide array of analytics 3. Best in industry support 4. lag free technology Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Ozonetel
    Company Website
    Year Founded
    2007
    HQ Location
    San Jose, California
    Twitter
    @Ozonetel
    784 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    339 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Ozonetel offers a highly adaptable cloud contact center solution for customer-first companies of all sizes. Ozonetel’s all-in-one enterprise-grade call center software combines cutting-edge power dial

Users
  • Associate
  • Assistant Manager
Industries
  • Financial Services
  • Hospital & Health Care
Market Segment
  • 61% Mid-Market
  • 30% Small-Business
Ozonetel CloudAgent features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.3
9.0
Quality of Support
Average: 9.0
9.1
Ease of Use
Average: 9.0
9.0
Ease of Admin
Average: 8.8
Verified User in Manufacturing
UM
Dashboard option is something I liked can be used to track various things Read review
Sahil P.
SP
1. Interactive interface 2. Wide array of analytics 3. Best in industry support 4. lag free technology Read review
Seller Details
Seller
Ozonetel
Company Website
Year Founded
2007
HQ Location
San Jose, California
Twitter
@Ozonetel
784 Twitter followers
LinkedIn® Page
www.linkedin.com
339 employees on LinkedIn®
Mihup.ai
By Mihup Communications Private Limited.
(43)4.7 out of 5
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  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Mihup.ai is an enterprise-ready conversational intelligence platform that empowers and understands conversations like a human, driving successful business outcomes. Mihup Interaction Analytics (MIA

    Users
    • Quality Analyst
    Industries
    • Financial Services
    • Consumer Services
    Market Segment
    • 51% Mid-Market
    • 26% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Mihups Analytics is a tool that provides analysis of call data and can be integrated with current systems.
    • Reviewers appreciate the tool's ability to provide a comprehensive analysis of calls, its user-friendly interface, its ability to increase QA efficiencies, and its exceptional transcription capabilities.
    • Reviewers mentioned issues with the user interface, the need for more personalized reports, limited language support, and occasional delays in resolution.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Mihup.ai features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 9.3
    9.3
    Quality of Support
    Average: 9.0
    9.4
    Ease of Use
    Average: 9.0
    10.0
    Ease of Admin
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Mihup Communications Private Limited.
    Year Founded
    2016
    HQ Location
    Kolkata, West
    Twitter
    @mihup_ai
    53 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    84 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Mihup.ai is an enterprise-ready conversational intelligence platform that empowers and understands conversations like a human, driving successful business outcomes. Mihup Interaction Analytics (MIA

Users
  • Quality Analyst
Industries
  • Financial Services
  • Consumer Services
Market Segment
  • 51% Mid-Market
  • 26% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Mihups Analytics is a tool that provides analysis of call data and can be integrated with current systems.
  • Reviewers appreciate the tool's ability to provide a comprehensive analysis of calls, its user-friendly interface, its ability to increase QA efficiencies, and its exceptional transcription capabilities.
  • Reviewers mentioned issues with the user interface, the need for more personalized reports, limited language support, and occasional delays in resolution.
Mihup.ai features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.3
9.3
Quality of Support
Average: 9.0
9.4
Ease of Use
Average: 9.0
10.0
Ease of Admin
Average: 8.8
Seller Details
Seller
Mihup Communications Private Limited.
Year Founded
2016
HQ Location
Kolkata, West
Twitter
@mihup_ai
53 Twitter followers
LinkedIn® Page
www.linkedin.com
84 employees on LinkedIn®
Learn more
evaluagent
By EvaluAgent
(324)4.6 out of 5
Optimized for quick response
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  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    evaluagentCX redefines quality assurance with AI-powered conversation intelligence and automated QA. The platform delivers precise, unbiased insights from every customer interaction, helping you cut t

    Users
    • Ambassador
    • Quality Assurance Manager
    Industries
    • Consumer Services
    • Financial Services
    Market Segment
    • 64% Mid-Market
    • 20% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • evaluagent features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 9.3
    9.2
    Quality of Support
    Average: 9.0
    9.1
    Ease of Use
    Average: 9.0
    9.1
    Ease of Admin
    Average: 8.8
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • DC
    innovative system that matches with the fast evolving needs of customer services. Read review
    FS
    The EA is built by users of the product, industry experts who understand both the needs of employees and customers - this isn't a tool designed by... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    EvaluAgent
    Company Website
    Year Founded
    2012
    HQ Location
    Middlesbrough, GB
    Twitter
    @evaluagent
    1,139 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    79 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

evaluagentCX redefines quality assurance with AI-powered conversation intelligence and automated QA. The platform delivers precise, unbiased insights from every customer interaction, helping you cut t

Users
  • Ambassador
  • Quality Assurance Manager
Industries
  • Consumer Services
  • Financial Services
Market Segment
  • 64% Mid-Market
  • 20% Small-Business
evaluagent features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.3
9.2
Quality of Support
Average: 9.0
9.1
Ease of Use
Average: 9.0
9.1
Ease of Admin
Average: 8.8
DC
innovative system that matches with the fast evolving needs of customer services. Read review
FS
The EA is built by users of the product, industry experts who understand both the needs of employees and customers - this isn't a tool designed by... Read review
Seller Details
Seller
EvaluAgent
Company Website
Year Founded
2012
HQ Location
Middlesbrough, GB
Twitter
@evaluagent
1,139 Twitter followers
LinkedIn® Page
www.linkedin.com
79 employees on LinkedIn®
Sestek Speech Analytics
By Sestek
(22)4.8 out of 5
9th Easiest To Use in Speech Analytics software
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  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Sestek is a global technology vendor working on conversational AI and analytics solutions for customer service since 2000. Sestek helps companies become more data-driven, improve in efficiency, and pr

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 55% Enterprise
    • 45% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Sestek Speech Analytics features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 9.3
    9.6
    Quality of Support
    Average: 9.0
    9.1
    Ease of Use
    Average: 9.0
    9.3
    Ease of Admin
    Average: 8.8
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Tuğba Y.
    TY
    This is rapidly, it has a lot of keywords. It helps to find and to analyz customer complaints. Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Sestek
    Year Founded
    2000
    HQ Location
    Istanbul, Turkey
    Twitter
    @SESTEK
    500 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    208 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Sestek is a global technology vendor working on conversational AI and analytics solutions for customer service since 2000. Sestek helps companies become more data-driven, improve in efficiency, and pr

Users
No information available
Industries
No information available
Market Segment
  • 55% Enterprise
  • 45% Mid-Market
Sestek Speech Analytics features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.3
9.6
Quality of Support
Average: 9.0
9.1
Ease of Use
Average: 9.0
9.3
Ease of Admin
Average: 8.8
Tuğba Y.
TY
This is rapidly, it has a lot of keywords. It helps to find and to analyz customer complaints. Read review
Seller Details
Seller
Sestek
Year Founded
2000
HQ Location
Istanbul, Turkey
Twitter
@SESTEK
500 Twitter followers
LinkedIn® Page
www.linkedin.com
208 employees on LinkedIn®
Learn more
Sprinklr Service
By Sprinklr
(496)4.3 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:$199.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers rea

    Users
    • Social Media Manager
    • Digital Advisor
    Industries
    • Marketing and Advertising
    • Consumer Services
    Market Segment
    • 41% Enterprise
    • 32% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Sprinklr is a software tool designed to manage and monitor social media interactions, provide customer support, and generate reports.
    • Users frequently mention the ease of use, the ability to manage multiple social media platforms from one place, and the robust reporting capabilities as key benefits of Sprinklr.
    • Reviewers mentioned issues such as the system auto logging out after one hour, occasional slow performance, and a steep learning curve due to the extensive features.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Sprinklr Service features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.3
    8.3
    Quality of Support
    Average: 9.0
    8.4
    Ease of Use
    Average: 9.0
    8.2
    Ease of Admin
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Sprinklr
    Company Website
    Year Founded
    2009
    HQ Location
    New York
    Twitter
    @Sprinklr
    38,907 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    4,628 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers rea

Users
  • Social Media Manager
  • Digital Advisor
Industries
  • Marketing and Advertising
  • Consumer Services
Market Segment
  • 41% Enterprise
  • 32% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Sprinklr is a software tool designed to manage and monitor social media interactions, provide customer support, and generate reports.
  • Users frequently mention the ease of use, the ability to manage multiple social media platforms from one place, and the robust reporting capabilities as key benefits of Sprinklr.
  • Reviewers mentioned issues such as the system auto logging out after one hour, occasional slow performance, and a steep learning curve due to the extensive features.
Sprinklr Service features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.3
8.3
Quality of Support
Average: 9.0
8.4
Ease of Use
Average: 9.0
8.2
Ease of Admin
Average: 8.8
Seller Details
Seller
Sprinklr
Company Website
Year Founded
2009
HQ Location
New York
Twitter
@Sprinklr
38,907 Twitter followers
LinkedIn® Page
www.linkedin.com
4,628 employees on LinkedIn®
Omind
By Omind.ai
(63)4.5 out of 5
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  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Where Human Expertise Meets Digital Precision At Omind, we believe that at the core of every digital interaction lies a genuine human connection 👥. We're on a mission to help businesses craft experie

    Users
    No information available
    Industries
    • Outsourcing/Offshoring
    Market Segment
    • 71% Enterprise
    • 13% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Omind features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.3
    8.7
    Quality of Support
    Average: 9.0
    9.2
    Ease of Use
    Average: 9.0
    9.7
    Ease of Admin
    Average: 8.8
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • WA
    It is a tool that encompasses several functionalities and it allows to identify the life cycle of an agent in an enterprise. Read review
    JA
    very easy to navigate & user friendly. awesome Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Omind.ai
    Year Founded
    2020
    HQ Location
    Berkeley Lake, US
    LinkedIn® Page
    www.linkedin.com
    81 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Where Human Expertise Meets Digital Precision At Omind, we believe that at the core of every digital interaction lies a genuine human connection 👥. We're on a mission to help businesses craft experie

Users
No information available
Industries
  • Outsourcing/Offshoring
Market Segment
  • 71% Enterprise
  • 13% Mid-Market
Omind features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.3
8.7
Quality of Support
Average: 9.0
9.2
Ease of Use
Average: 9.0
9.7
Ease of Admin
Average: 8.8
WA
It is a tool that encompasses several functionalities and it allows to identify the life cycle of an agent in an enterprise. Read review
JA
very easy to navigate & user friendly. awesome Read review
Seller Details
Seller
Omind.ai
Year Founded
2020
HQ Location
Berkeley Lake, US
LinkedIn® Page
www.linkedin.com
81 employees on LinkedIn®
Learn more