# Five9 Intelligent Cloud Contact Center Platform Reviews **Vendor:** Five9 **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 4.1/5.0 **Total Reviews:** 611 ## About Five9 Intelligent Cloud Contact Center Platform Founded in 2001 and headquartered in San Ramon, California, Five9 has evolved into a global CX leader with over 2,500 customers worldwide. As a pioneer in cloud contact center technology, Five9 serves organizations across industries looking to transform customer experiences through intelligent, personalized interactions. With over 1,400 partners globally and 2,700 employees, Five9 combines deep CX expertise with innovative technology to help brands deliver better business outcomes. The Five9 Intelligent CX Platform provides a comprehensive suite of solutions, including omnichannel engagement, agent assistance, workforce engagement, and AI-powered automation. Five9 Genius AI embeds practical artificial intelligence across the platform, enabling hyper-personalized customer journeys where AI Agents and Human Agents work hand in hand. Our open, cloud-native platform integrates effortlessly with leading CRM and enterprise systems, ensuring businesses can personalize experiences while maximizing operational agility. Five9 transforms CX from fragmented, frustrating experiences into seamless, AI-driven journeys that anticipate customer needs. By combining AI's efficiency with the human touch, businesses can deliver better experiences at lower costs, turning their contact centers from cost centers into strategic assets. With industry-leading reliability (99.999% uptime), deep CX expertise, and a consultative partnership approach, Five9 helps businesses unlock efficiency, boost customer satisfaction, and drive long-term loyalty. With Five9, the New CX Starts Here—where customer joy becomes a driving force for business growth. ## Five9 Intelligent Cloud Contact Center Platform Pros & Cons **What users like:** - Users appreciate the **user-friendly interface** of Five9, highlighting its simplicity and seamless integration capabilities. (118 reviews) - Users appreciate the **top-notch customer support** of Five9, praising responsiveness and helpfulness in addressing queries. (85 reviews) - Users appreciate the **exceptional support and responsiveness** of Five9, enhancing their overall experience with the platform. (85 reviews) - Users value the **responsive support and user-friendly interface** of Five9, enhancing their overall experience and functionality. (76 reviews) - Users value the **efficiency** of Five9, praising its quick setup and user-friendly reporting features for daily operations. (62 reviews) - Easy Setup (56 reviews) - Users appreciate the **easy implementation and monitoring tools** of Five9, enhancing their call center management experience. (51 reviews) - Users love the **easy integrations** with various functions, making Five9 a seamless solution for everyday outreach. (50 reviews) - Intuitive (46 reviews) - Users appreciate the **easy integration with Salesforce** , enhancing usability and ensuring seamless activity logging. (45 reviews) **What users dislike:** - Users experience **call issues** due to weak email reporting, slow SMS responses, and lack of additional features. (43 reviews) - Users find the **complexity of the UI** and reporting functions challenging, requiring significant training to navigate effectively. (35 reviews) - Users find **missing features** in Five9, especially regarding customization and additional functionalities, limiting their experience. (35 reviews) - Users often face **technical issues** like glitches and dropped calls, disrupting workflow and affecting productivity. (30 reviews) - Users often experience **poor customer support** , leading to miscommunication and delays in resolving issues with the platform. (29 reviews) - Limited Features (24 reviews) - Inadequate Reporting (22 reviews) - Learning Curve (22 reviews) - Limited Customization (22 reviews) - Users find the **difficult setup** process tedious and face compatibility and syncing issues affecting their experience. (21 reviews) ## Five9 Intelligent Cloud Contact Center Platform Reviews ### 1. Platform dependable despite chronic issues **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** September 09, 2025 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** I like the ability for supervisors to listen in to calls for quality control and coaching. I also like the layout of the agent’s panel and the supervisor’s panel. When working, call quality is good. The interface for texting/chatting is clear and easy to understand. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** Calls are frequently dropped. Agents frequently are kicked out of the system and have to reboot. Supervisors cannot see the calls coming in. The method to block numbers is rather convoluted. The documentation available to agents and supervisors is limited. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** Expanding options for in-platform documentation ### 2. Because the user experience is what matters **Rating:** 5.0/5.0 stars **Reviewed by:** Diego A. | INGENIERO DE COMUNICACIONES, Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2024 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** Being able to work from anywhere in the world, with security and reliability. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** The support is not very efficient, the engineers do not thoroughly investigate the issues presented. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** More concrete and detailed reports regarding the support cases that are reported. Clients expect more compelling reports. ### 3. I would recommend **Rating:** 4.5/5.0 stars **Reviewed by:** Adja N. | Senior Patient Services Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** September 09, 2025 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** Customer support is easy to contact and very helpful. The platform is relatively easy to use. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** The Dashboard and the five9 web app (where phone calls are made) should be in the same page. It's inconvenient to always have to open a different tab for the dashboard **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** n/a ### 4. Five9 Cloud User **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Individual & Family Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 09, 2025 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** The upside of using the Five9 Intelligent Cloud platform for me is that the person making the call, their identity isn't revealed. This can be important, especially if the receiver of the of the call becomes angry and wants to call back and speak with someone specifically. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** I can't really think of anything about the system that I could say that I dislike. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** It solves the problem of having to hold an actually phone while speaking with a caller and documenting at the same time. ### 5. Five9 Works Great! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 09, 2025 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** Robust reporting, able to resolve issues quickly. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** Some documentation is out of date and can be confusing. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** Our IVR works great and quickly takes payments for Customers with a 99% success rate. Reporting is very robust and lots of options to assist with our needs. ### 6. Five9 New Gen Cloud Contact **Rating:** 5.0/5.0 stars **Reviewed by:** Amit G. | Platform Infrastructure Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** April 07, 2025 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** There is a quick response whenever any case is raised with support team which is much appreciated. The Engineer calls back even if it is a P3/P4 case. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** No Log access to backend system as a partner we expect to have some level of access to the backend platform. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** The response which we receive whenever a case is logged with support is benefiting us a lot as compared to other contact center solution. The documentation guides available are also helpful. ### 7. Review of Five9 service **Rating:** 5.0/5.0 stars **Reviewed by:** Michael H. | Software Developer and SharePoint Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 23, 2025 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** As an administrator for numerous phone systems and contact center platforms, it has been my experience that Five9 is among the best. Perhaps most importantly onboarding for users and admins was handled very well and their knowledge base is expansive and covers all one needs to know about Five9 products. Implementation was thoroughly planned and flawlessly implemented. Next the platform itself is stable, reliable, and offers customization that exceeds expectations. Lastly I can't emphasize how helpful, and responsive our technical account manager is. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** In my experience, I have nothing negative to say about Five9. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** Five9 has provided a soution for our contact center with integration to Teams and we are now exploring integration with Dynamics CRM. ### 8. Great service even greater support team! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 09, 2025 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** I've never had a call service job before this and adjusting was intimidating at first. Five9 definitely made my transition easier, The interface just makes sense and the one time I had a problem the customer service rep was incredibly helpful and solved my problem! **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** Sometimes there are connection problems but honestly I can't even blame five9 all the way, that could be a number of things **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** Everything being in one hub integrated with Salesforce is so convenient ### 9. Best at What it Does **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Mid-Market (51-1000 emp.) **Reviewed Date:** January 28, 2025 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** Five9 is used daily by our customer care team, who is the first to speak with new customers. It is easy to compile reports and is user friendly enough that it is easily picked up by new hires. Integrates easily with other phone systems (we use Ultatel integrated with Microsoft Teams). Customer support is fairly easily reached and is able to help more than a lot of other tech supports. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** Administrator functions are handled by a Virtual Contact Center which requires Java to run. The campaigns, skills, etc can all be confusing to maintain and make changes to from an administrator standpoint. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** Five9 allows us to create and use detailed IVR scripts to manage customer call-in experience. It provides a good interface for the customer care team to manage incoming customer calls, emails, and chats and provides the customer care managers and team leaders easy ways to monitor the customer care team. Calls, chats, and emails can be dispositioned which in turn helps in creating detailed reports containing valuable data when needed. ### 10. Five9 Cloud Contact Center Software helps business manage and optimize their customer interactions. **Rating:** 5.0/5.0 stars **Reviewed by:** Nagesh S. | Team Lead, Enterprise (> 1000 emp.) **Reviewed Date:** April 04, 2025 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** Five9 Admin Console provides user-friendly approach to meet varies business requirements. It is a one-stop portal to manage all the configurations required to meet the customer needs. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** Being a renowned partner of Five9 we urge to share access to the backend SBC and troubleshooting logs to faster the response on incidents which will improve the customer experience and gain more business. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** Response from Five9 is good and the engineer that comes on call provides the solution on first attempt ### 11. Five9 Phone system **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** September 15, 2025 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** * Responsive Support * Ease of integration with various systems * It is easy to use **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** * Contact Records are all over the place and cannot be easily merged or updated. * Contacts do not sync with 3rd part systems * Campaign creation and modification is not intuitive and has many connection points **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** The integration part with Salesforce ,Five9 provides real-time dashboards, speech analytics, and automated quality management for better visibility and coaching. ### 12. Most reliable Progressive dialer **Rating:** 5.0/5.0 stars **Reviewed by:** Revanth T. | Software Engineer III (Sr.Salesforce Engineer), Mid-Market (51-1000 emp.) **Reviewed Date:** September 25, 2024 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** I like how they have developed the List Sync plus where it syncs all the records into Five9 dialer whenever there is any update on the record's field in Salesforce. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** I don't like the user interface of the reporting. The VCC console is not good at compatability on Macbooks. Also, the syncing from LSP into Five9 dialer is only 90 and it takes so long to sync a campaign if there are around 100K reocrds. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** Its helping our otreach team to reach out to our members and enroll them in different programs that we offer. After implementing Five9 dialer, the amount of calls and enrollments have been a record numbers. ### 13. Solid CCAAS Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** January 23, 2025 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** Incredibly scalable for diverse teams as its cloud native infrastructure allows scaling globally without significant downtime. It has robust integrations with other platforms. The array of 3rd party software available, either through automation or through professional services, has allowed us to optimize our workforces productivity without needing to grow our headccount needlessly. They're pro AI and investing time and money into what appears to be a great application of this new technology. And their account management team is always responsive and willing to help. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** While functional, the UI feels a little outdated making it less intuitive for agents and admins when compared to other platforms. The reporting function (while excellent for obtaining data) is not intuitive and requires training and experience to manage and report effectively. There are too many out of the box reports, there's only 3-4 required to manage your teams, otherwise it's death by data overload. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** Optimizing headcount with exponential growth in call volume ### 14. best contact solution ever five 9 versus other competitors **Rating:** 5.0/5.0 stars **Reviewed by:** Anh B. | director, Small-Business (50 or fewer emp.) **Reviewed Date:** January 22, 2025 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** Having worked with various customer interaction management solutions like NICE and LiveVox, I can confidently say that Five9 stands out as the best experience I've ever had. The setup process for our team was streamlined and intuitive, which made the transition smooth and hassle-free. What truly sets Five9 apart, however, is the incredibly fast response times. Whether it's customer support or the operational responsiveness of the software itself, Five9 delivers performance that is consistently quick and reliable. The platform's ability to integrate seamlessly with our existing systems enhanced our workflow and eliminated the typical learning curve associated with new software. This seamless integration, coupled with robust real-time analytics, has empowered our team to make data-driven decisions swiftly, boosting our operational efficiency. Hands down, Five9 has not only met but exceeded our expectations. The ease of use, combined with outstanding features like intelligent routing and multichannel support, ensures that we are equipped to offer exceptional service to our customers. Five9 has definitely raised the bar for what we expect from a customer interaction platform. If you're considering a reliable and efficient solution, Five9 should be at the top of your list. I ought their stock a few years ago =) **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** nothing i wish i could find something bad about it. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** solved reporting ### 15. My experience was fantastic. They resolved my issue in a matter of minutes. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 22, 2025 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** It is very intuitive and simple to navigate **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** There is nothing that I dilike about the service they provide. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** Ability to interact with customers in a clear way. ### 16. Most relaible and customizable Cloud Contact center **Rating:** 5.0/5.0 stars **Reviewed by:** Joel O. | Workforce Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 23, 2020 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** At first the support received to implement Five9 at out contact center, they were really helpful. The training material is presented in a clear and objective way. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** There are a few details that don't work the way I want for my organization, but I was informed I could contact my account manager to make the changes exclusively for our domains, so no complaints. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** Issues I previously had, accurate reporting, more reporting KPI's available. Being able to customize reports and the excellent documentation provided with the product has allowed me to do things I couldn't before and that honestly I was not expecting when we decided to switch to Five9. ### 17. Is easy to navigate **Rating:** 4.5/5.0 stars **Reviewed by:** Mayte A. | Payer Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** September 09, 2025 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** Is easy to navigate. I am able to find what I need. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** Five9, sometimes I am not able to hear the call ring or the rep can't hear me. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** I am not aware. ### 18. Best way to stay connected or so I thought **Rating:** 3.0/5.0 stars **Reviewed by:** Andrea C. | Mod SPOC, Enterprise (> 1000 emp.) **Reviewed Date:** August 17, 2021 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** The app works like a switchboard and allows for us to work remotely to make and receive calls **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** I'm not sure if it's something at the server level, but the constant need to refresh reinstall. Clear cash and cookies repetitively, it's not conducive to being effective **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** Being able to transfer customers from my location in Texas to any of our other two Peer locations in California or Nevada ### 19. Great contact center software **Rating:** 4.5/5.0 stars **Reviewed by:** Sithembiso N. | Support Technician, Mid-Market (51-1000 emp.) **Reviewed Date:** January 29, 2025 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** It is cloud based and can work with it from anywhere in the world even on your mobile phone. User friendly and can intergrate with most of the applications like Zendesk. I use it everyday as an agent and administrator to customer support with great customer service and easy to implement. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** The expensive solutions for example for feature request for customised reports. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** It is solving the problem of working in different platforms and opening a lot of browser tabs, in Five9 we can embed the internal website to agetn to be in one view and intergrate CRM applications like Zendesk for easy access. ### 20. Exceptional Efficiency and Seamless Implementation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Enterprise (> 1000 emp.) **Reviewed Date:** December 11, 2025 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** Efficiency and implementation ability... **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** Nothing significant to report at this time **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** Leveraging available resources to better apply solutions across the organization. ### 21. Five9 for the Call Center **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2025 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** Five9 provides all of the necessary components for call center success. It is easy to make adjustments without limitations with Five9. From IVR to system integration, there is the wonderful flexibility based to our company needs. We appreciate the robust analytics and reporting features. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** You have to reach out to the customer support team for account monitoring. There isn't an account manager or customer success manager that will help monitor your plan and introduce features that would benefit you the most. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** Five9 helps with inbound and routing of calls. They also conduct zoom meetings so that can interact with your computer and view your status. ### 22. Solid product with greatfeatures and and support **Rating:** 4.0/5.0 stars **Reviewed by:** Nate L. | Senior Salesforce Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** January 22, 2025 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** The UI of the dialer is very nice and has many features. The backend where one configures the dial lists and campaigns also has great features that allow for granular control over the call centers dialing. From an admin point of view it has been easy to use and the users find it easy to work with as well. We were able to implement it within a couple of weeks, the implementation team was top notch. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** There have been a couple instances out of our control where the five9 packager we have installed with Salesforce had issues resulting in needing to pause our dialing until support was able to address **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** We are able to create many campaigns and dial lists and they continue to get updated in real time resulting in a better connection rate and quality call. ### 23. Five9 is very reliable platform where we put our clients first" **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** January 23, 2025 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** Five9 has a superb and very user-friendly interface. Implementation is straight to the point as well as administering it. There are a lot of features that our workforce can rely on. Some of our deployments are integrated into Verint and the ease of integration is seamless. Monitoring is also straightforward as our workforce team got used to the platform more frequently. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** Somehow I feel a lot of red tape does exist in customer support. However, I could tell this would be in general for most providers, I just wish they could streamline this part of their services. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** Integrations to different platforms is probably one of the most important feature of the product. The support we get and the training we have provided with is at par very helpful in building our client's environment in our call center. ### 24. 5 year customer **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Enterprise (> 1000 emp.) **Reviewed Date:** June 26, 2025 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** Rapid deployment of IVRs, Agent and Supervisor accounts. Five9 does invest in improvements of their products and is always introducing new features. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** Sometimes we subscribe to feature that are not quite mature enough to meet our customer needs. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** Voice, SMS, Dialing Lists, Agent Assist and IVA are modernizing call flows and give our customers a value add for their investment. ### 25. Pleased With Integration and Support **Rating:** 5.0/5.0 stars **Reviewed by:** Susan T. | Director of Contact Center Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** January 22, 2025 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** The way it's integrated with Litify/Salesforce and so all activity is logged **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** the digital queue for viewing emails and texts doesn't a good user interface **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** Five9 solves the problem of being able to quickly see all contact center information in Litify/Salesforce. Call in and out. Answered by agent or not, Call results. In addition, I can see all digital activity IE text and email. Five9 with the autodialer is also solving the problem of any agent waiting to long to attempt to make an outbound call when a webform is received from a potential client ### 26. Good for Small businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Aisha B. | Information Technology Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 08, 2025 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** I like Smart Omnichannel Routing, Real-time analytics and reporting, and seamless CRM integrations. it is very easy to use. customer support is great. they will call right away. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** Need mobile apps and desktop apps. this platform is very customizable. but it would be nice to have efax. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** helping us with supporting our clients from anywhere. ### 27. I work in Operations. We transitioned from AVAYA and the Five9 solution is much more robust. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** September 09, 2025 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** The platform is closer to a full contact center solution than anything we've used in the past. We can manage multiple contact origins through a single platform. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** It is difficult to get the data out of the application to store on premise. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** It is our complete solution for all incoming and outgoing customer contacts. ### 28. I have designed IVRs, managing campaigns,and integrating APIs to enhance customer service operations **Rating:** 4.5/5.0 stars **Reviewed by:** Joel R. | Technical Support Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** September 23, 2024 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** What I like best about Five9 is its flexibility and ease of integration with APIs, which allows seamless customization of IVRs and workflows to meet specific business needs. The platform's scalability and omnichannel capabilities make it highly effective for managing large volumes of customer interactions across multiple channels. The most helpful aspect of Five9 is its ability to centralize and streamline contact center operations, offering real-time reporting, advanced automation, and a user-friendly interface. This helps improve agent productivity, customer experience, and overall operational efficiency. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** some of the more advanced features can have a learning curve, requiring time and training to fully utilize them. Additionally, setting up complex workflows or integrations might take longer than expected for less experienced users. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** Five9 solves the problem of managing high volumes of customer interactions across multiple channels by centralizing communication into a single platform. This improves efficiency by automating tasks like call routing and reporting, while also allowing for seamless integration with CRM systems and APIs. For me, this translates into faster implementation of contact center solutions, improved customer service, and more streamlined operations with better visibility and control over performance metrics. ### 29. User and customer experience with Five9 **Rating:** 5.0/5.0 stars **Reviewed by:** Phsyche B. | Resident Service Advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** December 20, 2024 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** Five9 has many features that can help both the user and customer have a better experience with over 5 years of utilizing this tool i have mastered the reporting and how to properly use the tool to my benefit. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** Five9 has a recording that can be use realtime or recorded it would be best if they will release an option where it can have a transcription of the conversation too. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** Call recording and reporting, Based on my experience the five9 can record the conversation within 30 days period, it would be best if it the users can easily get the older files without affecting the bandwidth ### 30. Reliable and scalable contact center platform **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 09, 2021 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** I’ve found that then Omnichannel capabilities, AI insights, and advanced reporting are some of the best new features. Five9 has really great customer support as well. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** The cost is a little higher than I would like. Also, the ability to customize is fairly limited, and there are some issues with integrations. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** We are allowing for multiple ways to track communication with customers. Five9 allows us to easily view activities and track them in a centralized place. We can do this all in place, which makes our users happy. ### 31. Market leading products, easily integrated (globally) & backed up by a fantastic support/sales team. **Rating:** 5.0/5.0 stars **Reviewed by:** Lee P. | Senior Specialist – Telecommunications, Global Contact Center, Enterprise (> 1000 emp.) **Reviewed Date:** September 18, 2024 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** On top of a good solid core product for multichannel contacts (VCC/SCC) , Five9 excels in it's ability and ease, in integrating to other CRMs, backend systems and new techs e.g. Studio, Diagloue flow (and other AI products). Integral to this is the fantastic support and availabilty offered by the support teams (TAMs, SMEs, hypercare and Project teams) to achieve and maintain these integrations. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** Whilst the core product is a good solid product, it could use with a bit more of a refresh, with core functionality. Examples include: 1. Standard reporting suite is dated and five9's weakest link e.g. data coming from multiple data tables which cant be combined into one report. 2. ADP hasn't really changed in 5 years - appearence, missing QoL items such as being able to see (per skill) agent availability e.g. 3 Ready, 8 Not ready so agents can pro actively help manage queues. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** The key thing that five9 is solving is automation/reducing the need to speak to an agent - which in turn reduces headcount/costs but also improves the customer journey. This can be anything from auto verifcation of callers before getting to an agent (which reduces call times) to full self service operations e.g. reporting a claim via IVA without speaking to an agent or directing a caller, via SMS to our online webtools/facilities. ### 32. Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2025 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** I really like five9 as contact center it one of the market leaders **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** I dont like that is not that user friendly in admin interface **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** I can have a 360 view on my agents ### 33. Contact Center Centralizer **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** January 23, 2025 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** The fast-paced learning curve plus the integration capabilities it can bring to your business with complete solutions that work greatly with one another **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** Lack of control for CNAM (numeracle) and telecom settings (such as call route and sip trunks) **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** Five9 makes it easier for our advisors to reach their call potentions while giving us full and precise visibility of ongoing and past voice and text interactions. The fact the Five9 communicates so well with no only theirs but 3rd complementary tools makes their system what is more complete on centralizing contact center operations. Five9 allows ours business to be fully data driven with no blank spots when it comes to the operation. ### 34. Great Experience From Day One. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** April 03, 2025 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** Great, scalable product that is easy to use for both Agents and Administrators. Support team is responsive and easy to work with. Amazing uptime. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** Had a few issues with an account manager that were rectified. Upgrades and added features to Canadian data center are slow compared to US and EU. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** Consolidated our phone, email and chat solutions so we were able to handle all from one screen. Provided a great opportunity to get into the cloud and off some on-premises solutions. ### 35. Five9 has consistently been a stable platform. **Rating:** 5.0/5.0 stars **Reviewed by:** Nelson R. | First Contact Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** March 14, 2025 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** The dialer’s speed is one of its best features. Trainees integrate this software quickly and implement many of its features into daily routines. Our agency has put a lot of money into this product. Our departments have made this system a good fit for their jobs. All customers can easily reach customer support. We use this system seven days a week. Five9’s software helps the company communicate. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** I dislike the beeps before each and every call. Certain features are not used. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** Five9 solves all our dialer needs. ### 36. Excellent telephony tool **Rating:** 5.0/5.0 stars **Reviewed by:** Kuldeep D. | Senior Technical Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** April 01, 2022 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** Easy to configure, easy to manage agents and reporting i soo smooth **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** All good apart from chat features. It can be added for chat support **Recommendations to others considering Five9 Intelligent Cloud Contact Center Platform:** More features than Cisco **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** Five9 administration is super cool ### 37. Five9 Worth it? **Rating:** 4.5/5.0 stars **Reviewed by:** Syed Inzamam A. | Manager / Team Lead, Telecommunications, Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2024 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** Calling is made much easier with Five9 Dialer, a robust cloud-based contact center solution. By only connecting agents to calls that have been answered, the predictive dialer technology helps minimize downtime and maximizes agent efficiency. I thought the user interface was simple to use, making campaign setup and navigation a breeze.Overall, Five9 Dialer is a solid choice for businesses looking to enhance their outbound calling efficiency and improve customer engagement. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** While Five9 has many strengths, there are a few areas that could use improvement. One common complaint is that the interface can feel a bit overwhelming for new users due to its many features. The learning curve can be steep, which might slow down onboarding for teams. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** Efficiency with Auto Dialing: The predictive dialer automates the calling process, reducing the time agents spend waiting between calls. This leads to increased productivity, as agents can handle more calls in a shorter period, ultimately boosting sales and service capacity. Improved Customer Engagement: By automating customer service processes, Five9 helps ensure that customers receive timely responses. Features like IVR (Interactive Voice Response) allow for quicker routing to the right agents, improving customer satisfaction and reducing frustration. Data Management and Insights: Five9 integrates seamlessly with CRM systems, allowing for better tracking of customer interactions and data management. This centralization of information enables agents to have a complete view of customer histories, leading to more personalized and effective service. ### 38. Five9 Contact Center as a leader in CCaaS Technology **Rating:** 5.0/5.0 stars **Reviewed by:** Martin P. | Innovation and Projects Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 22, 2025 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** I really like the complete ecosystem that Five9 offers. Thanks to this, you can integrate different channels such as voice, digital channels, and email. Of course, using WFA (Work Flow Automation), we can create our own use case. As well as being able to use generative AI such as OpenAI models, for example, intent detection, summarization, personalized prompts, and Datastore FAQs. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** It seems to me that Five9 always is generating new technology and functionalities. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** More than problems, I would say customer needs. And through the different integration solutions, Five9 allows the use of its technology and services to make the customer's operation easier, elevating and empowering their operation. ### 39. Review for Five9 **Rating:** 5.0/5.0 stars **Reviewed by:** Bind B. | Cyber Security Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** April 01, 2025 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** Good service, fast response, easy to use. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** Nothing so far everything is good, never had any issue. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** We work as a customer care, we receive inbound calls from our customers and Five9 helps us with that. ### 40. Decent but Room for Improvement **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2025 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** We have been using Five9 for a long time and have always been satisfied with the overall service. The cloud based platform makes it easier to use. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** I strongly believe that reporting feature on Five9 can be improved. It is a little complicated as compared to other solutions available in the market. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** Five9 is a efficient tool to solve key issues in call center management. It's automating call distribution and routing reduces the wait time which ensures customers are connected to the agents in a timely manner. It's reporting features could be more user friendly and customizable. Hope they bring improvement. ### 41. Helpful and Precise **Rating:** 4.5/5.0 stars **Reviewed by:** Jayson C. | Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** August 20, 2024 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** Reports and the amount of data available. Five9 helped me better monitor my team's productivity. The customer support has been pretty helpful and responsive, whether I have a big question or just a simple inquiry. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** It can be a bit overwhelming at first. But once you get a hang of it. It's gets easier **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** Monitoring and Productivity has never been better before five9 ### 42. Great Product and Awesome team **Rating:** 5.0/5.0 stars **Reviewed by:** Tim S. | Business Analyst- Patient Access Center of Excellence, Enterprise (> 1000 emp.) **Reviewed Date:** June 11, 2025 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** Feature Rich and Reports are endless. great interface **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** nothing so far , have not been able to dive in to program much **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** Call routing and categorization of calls ### 43. Really user friendly program, lots of standards reports biult into the platform **Rating:** 4.0/5.0 stars **Reviewed by:** Bitircio B. | BPO OPI WFM Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 11, 2022 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** Integration with AI removed time-consuming tasks **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** Integration with other CRMs can be better **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** WFM management for the BPO ### 44. I use five9 every day! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** January 22, 2025 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** It does the job, simple interface, and user friendly. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** Sometimes there is a delay in information, such as in the "My Activity" log. It can take anywhere from several minutes to an hour to update to show the last call made/received at times. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** The ability to not only make calls but to monitor and assist with crisis counselors as they make calls to emergency services on behalf of our clients. I really like the "barge" feature to be ale to take over calls, it's great when time is of the essence, not requiring a transfer. ### 45. Why Five9 is the best option for a cloud contact center **Rating:** 5.0/5.0 stars **Reviewed by:** Marlon C. | Presales Engineer, Telecommunications, Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2025 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** its versatility, ease of integrations and it is very intuitive for the end user **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** I think five9's native reporting can improve a lot more **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** The automation of tasks, agent assistance and chatbots that we can create and integrate with social media platforms benefits me because I achieve the goals proposed in the company I currently work for. ### 46. My Five9 Journey **Rating:** 5.0/5.0 stars **Reviewed by:** Kristcia M. | Admissions Advisor, Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2024 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** The easy naviagtion feature of being message by your supervisor while you are in a call is one of my favorites. Second is the real time record you see to track calls and missed calls. These features are really helpful so you can be guided and work on your next call. I am using this feature a lot since I am a newbie here in my position. It helps me a lot to be guided with customers questions that I am not familiar of. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** Sometime the "pop-out" feature in Five9 is a little bit slow. Really not sure if it's the computer or the saleforce itself. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** It helping me with urgency and accuraccy since I don't need to stand to my station to go to my supervisor and ask question, I just use the coversation tab and see my supervisor's message and answer to my questions ### 47. 3+ year satisfied client. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Performing Arts | Small-Business (50 or fewer emp.) **Reviewed Date:** January 22, 2025 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** Streamline communication across phone, email, and live chat. Dispostions are extremely helpful for reporting purposes. Customer service responds quickly and efficiently to concerns. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** Some of the Admin functionality, such as voicemail mapping, could be more user-friendly and modernized. The VCC interface feels a bit outtdated and gets overwhelming. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** Mulitple Agents can be logged on and accept calls in a queue. ### 48. Five9 CCaaS **Rating:** 5.0/5.0 stars **Reviewed by:** Timothy P. | Sr. Solutions Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** January 23, 2025 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** The interface is user freidnly and support is exceptional **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** Not a lot that I do not like, some challenges can be around the muitple ways of accomplishing a task accress multipe domains, it takes time to learn the interface through and through **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** I support day contact centers, we engage FIve9 when we run into road blocks. ### 49. 5 Star Review for Five9 **Rating:** 4.0/5.0 stars **Reviewed by:** Danielle W. | Student Success Coach, Mid-Market (51-1000 emp.) **Reviewed Date:** November 19, 2024 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** I have been using Five9 for four months now, and I find it very easy to navigate. I utilize the program every day at work and find it very easy to make, track, and receive calls. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** The one thing dislike about Five 9 is needing a very strong internet connection for it to work properly. I find if my internet is weak I will get kicked out or my calls will drop. I can't say this is a Five 9 problem or an internet issue. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** I'm not sure ### 50. We have been using Five9 for years! **Rating:** 4.0/5.0 stars **Reviewed by:** Mohamed D. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2025 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** We like the supervisor tool where we can monitor incoming calls and phone agents daily performance. The customer support is also great when needing assistance on setting anything up! **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** Setting up custom campaigns will require assistance of support staff from five9. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** We are able to monitor the amount of incoming calls per month. ## Five9 Intelligent Cloud Contact Center Platform Discussions - [Loyal customer call acceleration](https://www.g2.com/discussions/26777-loyal-customer-call-acceleration) - 1 comment, 1 upvote - [What is Five9 used for?](https://www.g2.com/discussions/five9-what-is-five9-used-for) - 2 comments - [What is Five9 used for?](https://www.g2.com/discussions/what-is-five9-used-for) - 1 comment - [Does five9 have a mobile app?](https://www.g2.com/discussions/does-five9-have-a-mobile-app) - 2 comments - [What is five9 software?](https://www.g2.com/discussions/what-is-five9-software) - 1 comment - [View Five9 Intelligent Cloud Contact Center Platform pricing details and edition comparison](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-06-11+12%3A24%3A22+-0500&secure%5Bsession_id%5D=2cc6fd43-bbf8-410a-b6b3-bbbb1d952255&secure%5Btoken%5D=6113997a2801d8105aa893447644508418e491cf85c5ab411f433a84139484f0&format=llm_user) ## Five9 Intelligent Cloud Contact Center Platform Integrations - [Agentforce 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Calabrio ONE](https://www.g2.com/products/calabrio-one/reviews) - [Cresta](https://www.g2.com/products/cresta/reviews) - 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SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Dialing Options** - Preview Dialing - Progressive Dialing - Predictive Dialing **Administration** - Database Management - Data Workflows - Issue Management **Channels** - Multi-Channel Coverage - Open Listening - Physical Media **Quality Assurance** - Evaluation - Calibration - Reports **Channels** - Voice - Social - Web Chat - Mobile SMS - Email **Compliance** - Regulations - Updates - Exemptions **Knowledge Management** - Knowledge Base - Publishing Workflows - Analytics **ServiceNow Apps** - ServiceNow Integration - Value **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Workforce Management** - Agent Availability - Skills Management - Shift Scheduling - Agent Self-Service - Mobile Access **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Messaging Channels** - SMS Messaging - Email - Voice Messaging - Two way messaging **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Customer Support** - Text - Speech - Knowledge Base **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation **AI Compliance** - Regulatory Reporting - Automated Compliance - Audit Trails **Voice Recognition - AI Voice Assistants** - Voice Recognition **Agentic AI - Salesforce AppExchange Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Process** - Mentions - Tickets - Macros **Agent Tools** - Whisper Coaching - Callback Scheduling - Call Recording **Compliance** - Policies and Controls - Data Governance - Compliance - Auditing **Design** - Communications Strategy Development - Create Content - Personalization - Inbound Identification - Regulatory Compliance **Engagement** - Feedback - Dashboards - Training **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Extensions** - Tenancy Flexibility - Native VoIP - CCaaS Option **Reporting** - Reports & Analytics - Data Transfer Tools **Management** - Scrubbing - Blocking - Campaign Management - Screening **Customer Support** - Intelligent Search - Suggestions - Decision Trees **Platform** - Conversation Editor - Integration - Human-In-The-Loop **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Administration** - Automation - Performance Analysis - Dashboards - Forecasting - Intraday Management **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Administration** - Scheduling - Triggered Notifications - Segmentation - Integrations **Workforce Management** - Call Monitoring - Performance Evaluation **Automation** - Ticket Resolution - Customization - Intelligent Routing **Generative AI** - AI Text Generation - AI Text Summarization **Autonomy - AI Agents** - Task Execution - Problem Solving **Risk Management & Monitoring** - AI Risk Management - Real-time Monitoring **Speech Synthesis - AI Voice Assistants** - Speech Synthesis - Customizable speech - Multiple voice actions **Agentic AI - ServiceNow Store Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Contacts** - Personalization - Information Locater - Record Prospect Data **Channels** - Email - Social - Live Chat - Phone - Text **Automation** - Voice Activity Detection - Interactive Voice Response (IVR) - Call Scrubbing **Data Security** - Risk Data Attributes - Data Transport - Access Management - Multi-Factor Authentication **Performance** - Integrations - Compliance **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Integration** - Phone Systems - Marketing & CRM - Third-Party **Administration** - Integrations - User, Role, and Access Management - Performance and Reliability **Administrative** - Call Recording - Reporting & Dashboards **Artificial Intelligence** - Language - Conversational AI **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **AI Lifecycle Management** - Lifecycle Automation **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Security and privacy - AI Voice Assistants** - Encrypted communication **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Emails - Sorts Prospects - Automated Note Taking **Insight** - Surveys - Reporting - Visitor Activity - Help Desk **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Access Control and Security** - Pole-based Access Control (RBAC) **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Compatibility - AI Voice Assistants** - Cross platform compatibility **Agentic AI - Auto Dialer** - Autonomous Task Execution - Cross-system Integration **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Collaboration and Communication ** - Model Sharing and Reuse **AI Capabilities - Auto Dialer** - Call Prioritization and List Optimization - Compliance Monitoring - Speech Analytics and Sentiment Analysis **Agentic AI - AI Governance Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards **Features** - Voicemail to Email - Voicemail to SMS - File Sharing - Voice Conferencing - Video Conferencing - Conference Transcripts **Omnichannel Features ** - Retail Management - POS Integration - Social Media Integration - Customer Service Integration - Marketing Tools - E-commerce Integration - ERP Integration **Automation** - Customer Interaction Automation **Autonomy** - Adaptive Responses - Task Execution - Problem Solving ## Top Five9 Intelligent Cloud Contact Center Platform Alternatives - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,460 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,424 reviews) - [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) - 4.3/5.0 (1,604 reviews)