Paycom

By Paycom

4.5 out of 5 stars

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Paycom Reviews & Product Details

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

Paycom Integrations

(2)
Verified by Paycom

Paycom Media

Employee changes shouldn’t require a tangled web of questions and decisions. See how Paycom simplifies the process with automation.
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Employee changes shouldn’t require a tangled web of questions and decisions. See how Paycom simplifies the process with automation.
Embracing Paycom’s automated HR tech freed Medina Healthcare System from tedious, manual tasks so it could focus on the attentive, personal care that has made it a trusted part of the community.
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Embracing Paycom’s automated HR tech freed Medina Healthcare System from tedious, manual tasks so it could focus on the attentive, personal care that has made it a trusted part of the community.
Blackout periods. Coverage needs. Priority. Tenure. Automate time-off request decisions around all of them and more with Paycom.
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Blackout periods. Coverage needs. Priority. Tenure. Automate time-off request decisions around all of them and more with Paycom.
When NBA star Jalen Williams has HR questions, he gets his answers from IWant™.
Play Paycom Video
When NBA star Jalen Williams has HR questions, he gets his answers from IWant™.
You don’t need superpowers to know it all — just Paycom’s IWant. Here’s how our command-driven AI engine helps leaders stay in the know and connect with data they can trust. https://pycm.co/4ofMLda #PaycomIWant
Play Paycom Video
You don’t need superpowers to know it all — just Paycom’s IWant. Here’s how our command-driven AI engine helps leaders stay in the know and connect with data they can trust. https://pycm.co/4ofMLda #PaycomIWant
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Paycom Reviews (6,131)

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Reviews

Paycom Reviews (6,131)

View 2 Video Reviews
4.5
6,131 reviews

Review Summary

Generated using AI from real user reviews
Users consistently praise the software for its ease of use and intuitive navigation, which simplifies payroll and HR tasks. Many appreciate the ability to manage their own information and approve paychecks, making processes more efficient. However, some users note occasional loading delays when accessing features.

Pros & Cons

Generated from real user reviews
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Jeremy H.
JH
Percussionist
Enterprise (> 1000 emp.)
"Comprehensive, Easy-to-Access HR Solution with Helpful AI Support"
What do you like best about Paycom?

Paycom is a comprehensive solution with the ability to help employees and supervisors. The new AI widget has also made it easier to find support and understand the information you are looking at. Accessibility across multiple devices helps to make Paycom easy to access and use as both an employee and supervisor. Review collected by and hosted on G2.com.

What do you dislike about Paycom?

The biggest issue I have found with Paycom is the Time Clock application. While trying to run a Time Clock kiosk on an iPad, it can be difficult to setup based on how Paycom requires a link to authenticate, then the active link changes. This makes it cumbersome when trying to use the kiosk in single app mode. Review collected by and hosted on G2.com.

Kimberly S.
KS
Senior Director of People & Culture
Non-Profit Organization Management
Mid-Market (51-1000 emp.)
"System with Inadequate Functionality and Support"
What do you like best about Paycom?

Nothing Review collected by and hosted on G2.com.

What do you dislike about Paycom?

I'm really frustrated with Paycom because it creates more problems than it solves. The system is buggy and things break randomly, so I'm always dealing with unexpected issues when staff come to me with problems. For instance, changes in employee profiles aren't automatically updated as you'd expect, leading to tons of extra work like manual corrections and internal audits. There's no test environment either, and it feels like features that could be really helpful are added too late. Plus, their support isn't great. I feel like we're paying a lot just to be part of their user experience team. It also doesn't integrate with any other tools, which is another big downside. Setting it up was a nightmare, especially since Paycom doesn't offer any on-site support to help you understand the system. Overall, I wouldn't recommend it to anyone. Review collected by and hosted on G2.com.

Response from Alexis Correa of Paycom

At Paycom, we're dedicated to setting our clients up for success and hold our software and our team to a high standard, including offering on-site support. We're disappointed this wasn't your experience and would appreciate the opportunity to learn more. We invite you to share your feedback at feedback@paycomonline.com.

Verified User in Financial Services
AF
Mid-Market (51-1000 emp.)
"Technology twenty years behind the times"
What do you like best about Paycom?

Paycom has made timeclock and payroll processing more straightforward for us, and given our employees easier access to related documentation. Review collected by and hosted on G2.com.

What do you dislike about Paycom?

Nearly everything else about the system is patently awful. We are a lean team and are in this tool every day, and we still cannot get it to work for our needs, which Paycom has been unresponsive to when we express that concern, to the point we are likely reverting to the tools we used before the implementation. In fact, during sales and implementation, we were told things that the system could do that it absolutely cannot do, and feel like we were sold vaporware.

This tool is at least 20 years behind the competition in this space, and is not terribly concerned with closing that gap. The ATS in particular is antiquated and possesses absolutely none of the features of a modern ATS. The UI is unintuitive and often takes 10 steps to do what can be done in two - I know because the three other tools I've used in the last five years can do it in two (or fewer).

The implementation was also concerning. I asked why we weren't running a parallel payroll with our old system before implementation and was told "that's not how we do it". Fortunately, we ran an off-cycle payroll before our main one to find the *dozens* of problems that would have surfaced in the main payroll. And when we flagged these, there was a total lack of urgency on Paycom's part. They wanted us to run the payroll and fix the problems after, but then we would not have been certain they were fixed before running our main payroll.

Support is responsive, but does not take the time to understand the core question before answering reflexively. And when they respond, you get the company line, not the solution to your problem. Review collected by and hosted on G2.com.

Response from Alexis Correa of Paycom

At Paycom, we aim to empower our clients with the tools and resources they need to succeed, and we're disappointed this wasn't your experience. We encourage you to reach out to us at feedback@paycomonline.com, so we can look into this further. We're confident that our software can meet the diverse needs of businesses like yours.

betty L.
BL
Referral Coordinator Lead
Mid-Market (51-1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
Guest users or non-business users of the software, not included in G2 scores.
"Easy to use and convenient"
What do you like best about Paycom?

What I like best about PayCom is that it keeps everything in one place and is very easy to use. I use it for. Time keeping. Employee information training. Employee documents and so much more. The layout is simple and organized. It does not take long to find what I need. Requesting time off and viewing my pay stubs without needing extra help. It is a very convenient thing to have. Review collected by and hosted on G2.com.

What do you dislike about Paycom?

Maybe at times its slow loading, perhaps this is during busy times. Review collected by and hosted on G2.com.

Response from Alexis Correa of Paycom

Thank you for the great review, Betty! We’re glad to hear that Paycom makes it easy to keep everything in one place and streamlines your daily tasks, from timekeeping to accessing pay information. 

Ronald W.
RW
Warehouse Associate
Mid-Market (51-1000 emp.)
Guest users or non-business users of the software, not included in G2 scores.
"Easy of Use Design could use some upgrades of Improvement"
What do you like best about Paycom?

I use Paycom for checking my schedule and payroll, and it's really useful for communicating with management and coworkers. It gives everyone a heads up about what's happening, so we're not left wondering about the next move. I find it very easy to use and understand, making communication with everyone smooth. I like how simple it is; you really only need to explain it once, and within a few taps, you know what to do. I also appreciate the ability to make company announcements, like for birthdays, which allows for widespread communication with anyone. Review collected by and hosted on G2.com.

What do you dislike about Paycom?

The looks aspect of it could be a little better, but everything else worked fine. Very little help needed once I knew why tabs actually located Review collected by and hosted on G2.com.

Response from Katie Lenhart of Paycom

Ronald, thank you for sharing your positive experience with Paycom! We're thrilled to hear that our platform has made it easy for you to communicate with management and coworkers, and that you find it simple to use. We encourage you to utilize IWant™ to quickly navigate the system as well as retrieve your employee data instantly.

Neisha D.
ND
N/A
Small-Business (50 or fewer emp.)
Guest users or non-business users of the software, not included in G2 scores.
"Seamless All-in-One HR, Payroll, and Benefits in One Database"
What do you like best about Paycom?

What I like best about Paycom is its all-in-one, single-database platform that brings HR, payroll, and benefits together seamlessly. Rather than juggling multiple systems, everything flows through one place — from onboarding and time tracking to benefits enrollment and payroll processing — which eliminates redundant data entry and reduces errors. Review collected by and hosted on G2.com.

What do you dislike about Paycom?

Nothing I love Paycom. It helps me so much! Review collected by and hosted on G2.com.

Laura B.
LB
Supervisor
Transportation/Trucking/Railroad
Mid-Market (51-1000 emp.)
"Convenient Dual Login and Easy Access to Company Resources in Paycom"
What do you like best about Paycom?

I really like how Paycom lets me log in as an employee and as a supervisor through separate accounts. I also like that I can find all of my company’s resources in Paycom whenever I have a question. If there’s something I need answered that I can’t find there, it lets me use the directory to locate the right HR person. Review collected by and hosted on G2.com.

What do you dislike about Paycom?

The most disappointing part of Paycom for me is the lack of education and familiarity I personally have with the program itself. There are so many features and tools available to utilize, but I feel like the company I work for only chooses to use certain aspects of Paycom, which makes it harder for me to fully understand and take advantage of everything it offers. Review collected by and hosted on G2.com.

Response from Alexis Correa of Paycom

We're thrilled to hear that you're finding value in Paycom's mobile app and easy access to company resources, making it convenient for you to manage your responsibilities as both an employee and a supervisor. It's also great to know that Paycom's ability to help you track time-off balances and manage overtime scheduling streamlines your workflow and benefits your team. Thank you for your 5-star review, Laura!

"Employee Review w/ administrative background"
What do you like best about Paycom?

As an employee user, it's easy to access everything I need and update everything. My handbook's accessible, and I can easily access tax info, training info, and any modules they need to me to use, including the approve a check.

The app is smooth, and from an administrative side, I'm able to refer my team members to anywhere they need to access, or direct them where they need to go. Would definitely recommend. Review collected by and hosted on G2.com.

What do you dislike about Paycom?

It's HR access based, so they limit what you can change sometimes, but I understand this reasoning. That's the only downside. My manager whom I work under, doesn't like the 'approve a check' feature, because I think she was worried about people being weird about their hours for our other retail stores, but I think she likes it now due to clarity and feedback. Review collected by and hosted on G2.com.

Shuru S.
SS
Senior Sales Executive
Mid-Market (51-1000 emp.)
"Revolutionized Our HR with Seamless Integration"
What do you like best about Paycom?

I like the convenience of Paycom's mobile app. It’s incredibly user-friendly and allows me to access all my employment information on the go. Whether I need to check my latest pay stub, view my W-2, request a day off, or clock in/out, I can do it all quickly and easily from my phone. I love having everything at my fingertips, and it saves me so much time and hassle. I also appreciate that Paycom is a truly single application for the entire employee lifecycle. This feature is invaluable because we don't have to deal with multiple logins or integrations for recruiting, onboarding, payroll, benefits, and time and attendance. This integration has drastically improved data accuracy, saved us dozens of administrative hours each week, and provided our team a consolidated view of employee information. Integrating Paycom with our Applicant Tracking System has revolutionized our hiring process by speeding up time-to-hire and making the transition from candidate to employee seamless. The initial setup was so easy that even a new comer could do it. Review collected by and hosted on G2.com.

What do you dislike about Paycom?

One area where I think Paycom could improve is its reporting tools. While the system is robust, generating custom reports can feel clunky and slow. The interface for building reports isn't as user-friendly as I'd like, and sometimes it's difficult to extract the exact data I need. It would be valuable to see more intuitive reporting features and faster processing times for complex data analysis. Review collected by and hosted on G2.com.

David T.
DT
Senior Manager of Talent Acquistion
Enterprise (> 1000 emp.)
"Skip this unless you are a small company that looking for cookie cutter."
What do you like best about Paycom?

Paycom offers a wide range of features, depending on which products you need to use. At our company, we transitioned to this system for scheduling, applicant tracking, and also for invoicing and payroll. Review collected by and hosted on G2.com.

What do you dislike about Paycom?

Paycom is a cookie-cutter platform, and it can be difficult to tailor for certain companies that need more advanced settings and reporting. This can be challenging and may require a workaround, which takes extra time out of someone’s daily workday just to generate a report that should only take seconds. The metrics can also be skewed at times, and it can take a while for your account rep to respond or fully resolve the issue. I use this system daily, and the integration is still not up to standard. I wouldn't say it's easy to use, since you have to navigate multiple screens to find what you need. Also, the implementation was very quick, so they can start billing. Overall, i wouldnt suggest this system Review collected by and hosted on G2.com.

Response from Alexis Correa of Paycom

At Paycom, we're committed to helping businesses of all sizes thrive by providing a single, intuitive software that streamlines payroll, HR, and time management tasks, alleviating the complexity and administrative burdens of managing a workforce. By freeing up more time to focus on growth and strategy, our solution enables businesses like yours to achieve their full potential. We hold both our specialists and our software to high standards, and the experience described doesn't align with those standards. We invite you to reach out to us at feedback@paycomonline.com. We're confident our team can provide the assistance you need to address any questions you may have.

Questions about Paycom? Ask real users or explore answers from the community

Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights.

GU
Guest User

What is Paycom used for?

Tarah B.
TB
Tarah Black
Last activity almost 4 years ago

PAYCOM - ATS and Job Boards

Pricing Insights

Averages based on real user reviews.

Time to Implement

2 months

Return on Investment

12 months

Average Discount

10%

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Paycom Features
Reporting and Dashboards
User, Role, and Access Management
Performance and Reliability
Payroll Entry
Time Off Accrual
Direct Deposit
Web Portal
Benefits Manager
Mobile
Tax Calculation
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Paycom