Paycom Reviews & Product Details

What stands out most to me is having a dedicated live representative, paired with a platform that never stops improving. Whenever complex scenarios come up, being able to talk through solutions with a real person saves us time. That high-touch support, combined with frequent software updates, helps us find answers to most of our questions directly within or by adapting the platform. Review collected by and hosted on G2.com.

While having access to live support is valuable, the quality of assistance varies significantly depending on which representative you get assigned. Frequent turnover on their team has also forced us to transition to new support contacts several times over the last two years, disrupting continuity. On the software side, the platform lacks a completely seamless flow between different integrated modules. Because products are sold separately and new features occasionally feel rushed out before being fully polished, moving between segments can feel disjointed rather than like a unified ecosystem. Review collected by and hosted on G2.com.

The customer service is EXCELLENT. It's very important to me to be able to reach a human quickly when I have a question or need assistance. The team at Paycom (esp. Grant Boyd and Eric Pham) are responsive, knowledgeable, and friendly. They go out of their way to be helpful. Review collected by and hosted on G2.com.

Paycom is a great system in many ways, but there are, for me, some areas where I am frustrated or surprised. Paycom feels very clunky sometimes, requiring many steps to complete a simple operation. For manager users it's frustrating because they aren't in the system as often. The process of creating goal groups and setting goals is way too long and is inefficient. For employee engagement surveys there is no way to reopen a survey to allow more time (if needed), or to add / remove people. Also, for as many reports as Paycom has to offer, it surprises me that I cannot get a report that breaks down an employee survey by team. I do like quite a bit about Paycom, but there are several areas where I feel Paycom is limited and / or inefficient. Review collected by and hosted on G2.com.

The mobile app is very user-friendly and easy to navigate, whether I’m using the employee profile or Manager on the Go. The PTO calculator has been a big hit with our employees and has made it much simpler to check time off. It’s also reassuring to have dedicated support available whenever we need it. Review collected by and hosted on G2.com.

There seem to be multiple different ways to use the same features in certain areas, which is very confusing. For example, when I go into timecards or PTO, some items can only be accessed from one specific menu area. The manager profiles feel overly complicated in this respect, and it’s not always clear where I’m supposed to go to find what I need. Screen-to-screen speeds have also become slower. Overall, it feels more programmer-friendly than end-user-friendly. Review collected by and hosted on G2.com.

I love that Paycom offers ongoing support, training, and proactive solutions. Whenever there are changes in regulations, I'm informed and get updates in the system, even with calculations for retro pay. My representative always takes time to walk me through processes I'm not familiar with, which is incredibly helpful. The system's ability to integrate everything and eliminate the need for multiple platforms is fantastic. Also, setting up Paycom was really easy. Review collected by and hosted on G2.com.

I'm not a fan of the org chart feature in Paycom because it ties each position to a seat without the ability to have unassigned seats when recruiting for multiple headcounts. I'd like a more distinct org chart where vacant positions aren't tied to it. Review collected by and hosted on G2.com.

I like that it’s employee-driven; we don’t have to make changes for them because they can make updates themselves. I also like the new hire guide and the features within it, since it saves a lot of time during the onboarding process. For example, when everything moves over from the position seat setup and offer letter straight into the new hire guide during onboarding, it saves a lot of time and I don’t have to re-type everything. Review collected by and hosted on G2.com.

I dislike that, sometimes, when I make a specific change, it ends up affecting many other things without me realizing it. Some things are connected in ways that aren’t always obvious, and that makes it hard to make changes—especially for one-off, unique situations. An Example would be our accrual set up, I have to think about how it ties to time off calculations too and everything on that backside of things. Review collected by and hosted on G2.com.

I mainly use the time sheets. They are simple to use and I like the bulk editor tool. Review collected by and hosted on G2.com.

We use different pay rates per event we work. We have to edit pay rates often. I do not like that it keeps the original rate and adds a new line item for the difference. For example, if regular pay is $15 for 8 hours and the updated pay is $17, the system reads as $15 times 8 hours and $2 times 8 hours in order to equal the $17. The employee is always confused by this and we are always fielding questions around it. Review collected by and hosted on G2.com.

A lot of features are right at my fingertips. I really like having all of the employee information in one place, and posting payroll is easy. Payroll is so quick compared to our last system. Our setup team has been great throughout the process. Review collected by and hosted on G2.com.

Reports are very complex and difficult to request. There are so many options that it’s hard to find the one that does what you actually need, and it can feel overwhelming. The training also moved very quickly when our employees weren’t in the system yet. It would have been much better to have the training after our information was in the system, so we could follow along using our own employees and relate it to what we do day to day. Review collected by and hosted on G2.com.

This is the first system we have used in which employees approve their timecards and paychecks. I like that feature because it helps catch errors early. I also find the customer service responsive and helpful. Review collected by and hosted on G2.com.

I dislike that there isn't more training in the implementation. I felt like on many areas we were left to either trial and error or contact customer service every time. Simple one-page guides for things like PAFs and Timecards would have been helpful for supervisors. The training videos were not as helpful as expected. We have to click through multiple videos to find something that pertains to what we are looking for. Also, the monthly updates webinar is too long. I do not have 45 minutes or more to set aside. Smaller updates that are topical and less than 10 minutes would be much better. Review collected by and hosted on G2.com.

One of the biggest perks of Paycom is that its platform is all in one place. Everything connects and flows together within the system, and you can also add integrations as needed. The pricing is reasonable and the support is unmatched. The employees and our HR staff love the paycheck previews/approvals, it's helped save hours of corrections on payroll. The IWant and Ask Here functions are also great communication pieces for employees to utilize for more information. We love that the Paycom team handle Garnishments and notify employees of such garnishments, which means less admin work for us. Another item that is useful is that we get to preview W-'s before end of year approaches, to make sure everything is populating correctly. Honestly, it's a great and robust system with lots of capabilities. Review collected by and hosted on G2.com.

At times, the Applicant Tracking part of the app isn’t as user-friendly or intuitive to navigate as I’d like. I’ve also found that user profiles can be a bit tricky, especially when I’m trying to confirm that everything is connected properly and that the different sections are communicating with each other. That said, when we reach out for support, they’re usually able to help and get it taken care of. Review collected by and hosted on G2.com.