Paycom Pricing Overview

Paycom live reporting is an excellent tool for labor, time and cost allocation. The reporting package provides granular detail that can be manipulated to reflect multiple levels across all departments. We use Paycom everyday to view various different reports. The time keeping feature is an exponential upgrade for our organization. The customer support to date has been very supportive making the integration a walk in the park. Review collected by and hosted on G2.com.

The downside is with any new venture there is always a learning curve of new procedures. However, the implemnentation team has been completely hands on every step of the way. Review collected by and hosted on G2.com.

I noticed that the New England Patriots (Kraft Group) use Paycom. Review collected by and hosted on G2.com.

They'll make your work life a living hell. This product is so bad it is hard to believe that any HR group finds value in their product, truly. I inherited a very incompletely setup system and the person that sold us this product is avoiding my pointed questions about how long our terms are of our agreement, how long our agreement is for and what was agreed upon for the implementation checklist. This right here should be a major red flag for anyone considering purchasing this system.

Their service model is terrible. We have an assigned rep who is very kind and nice, but he doesn't know the basic functionality of his system and invariably requires to place you on hold while he looks into it.

This is a closed system and I have yet to determine a consistent answer on their API functionality. As best I can determine, they will allow API's but at your own peril and without any support from Paycom. How does a product or service function in this day and age with that model? There are no functioning integrations as best as I can determine.

The user interface is terribly outdated, there is far too much informatoin akin to looking at an outdated Microsoft Access Database and functions are not located in intuitive locations. They rely too much on their breadcrumbs which have confusing and lengthy pathways.

The Learning Management System was incredibly frustrating and time consuming to use. We were promised that we could load our own SCORM files, but again with this being a closed system, the course would glitch out rendering the end user frustrated and having to begin the course all over again, this ocurred multiple times.

In my opinion, the staff, while pleasant and attempting to be helpful seem to know that their system has many challenges and they give a vibe of being ashamed, embarrased or as frustrated with their product. Comments like "yeah, I am not sure why they put that there, or I'm not sure why they have you navigate to it that way", etc.

While they do have a number of features, they seem incomplete or disappointing as they semi function in my opinion. I had a red flag when I was interviewing for my new role at this company but have been sorely dismayed at the day to day use of this system and I would highly encourage anyone seriously considering this to look at any other viable alternative. You'll be better off for doing so. Review collected by and hosted on G2.com.