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Podium Reviews & Product Details

Podium Overview

What is Podium?

Podium is the all-in-one AI-powered lead management and communication platform used by more than 100,000 businesses to acquire and convert new customers. At the forefront of Podium’s innovation is its AI employee, who ensures businesses respond to leads instantly, anytime of the day or night—significantly increasing lead conversion rates and revenue. Podium helps businesses obtain more reviews, rank higher on Google, and consolidate lead channels. Businesses can call and text customers from the web and/or mobile app, send payment links, drive repeat business through bulk messages, and more—all managed and delivered from one easy-to-use dashboard. Additionally, with Podium’s AI Employee and automations, businesses can efficiently handle customer inquiries seamlessly across all communication channels, providing timely and accurate responses that drive sales. Podium’s innovative work has gained recognition on top industry lists, such as Forbes’ Next Billion Dollar Startups, Forbes’ Cloud 100, the Inc. 5000, and Fast Company’s World’s Most Innovative Companies. Podium was founded in 2014 and is headquartered in Lehi, Utah. It is currently backed by Accel, Summit Partners, GV (formerly Google Ventures), and Y Combinator.

Podium Details
Product Website
Discussions
Podium Community
Languages Supported
English, French, Portuguese, Spanish
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Product Description

Podium empowers local businesses to do more business in less time with the simplicity of text messaging. Our platform allows you to get more reviews, gather more leads, get paid via text, send text marketing campaigns, centralize communications, and more.

How do you position yourself against your competitors?

Podium is solely focused on building our product to help businesses win. Our platform provides solutions for the entire customer experience from business consideration with review management features, lead management with our unified inbox, to long term retention with text marketing.

Here are some features our customers love most about us:
- Automated Review Requests
- Phone System and VoIP Solutions
- AI assistant for customer communications
- Text Marketing Management
- Continuous innovation and product improvement
- An all-in-one platform, not another point solution


Seller Details
Seller
Podium
Company Website
Year Founded
2014
HQ Location
Lehi, UT
Twitter
@PodiumHQ
3,452 Twitter followers
LinkedIn® Page
www.linkedin.com
1,359 employees on LinkedIn®
Description

Podium is a customer interaction platform that uses messaging and automation to help businesses improve their customer engagement, reviews, and local SEO strategies.


Nikki M.
NM
Overview Provided by:

Recent Podium Reviews

Verified User
C
Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"A great platform for client and service communication."
It is a fast and very managable way of communicating with clients for our buisness.
Gus S.
GS
Gus S.Small-Business (50 or fewer emp.)
4.5 out of 5
"It has been pretty easy to navigate through podium."
The thing I like beat might just be the many fictions it has and how it can keep my messages organized.
Elisa C.
EC
Elisa C.Small-Business (50 or fewer emp.)
5.0 out of 5
"The explanation was fantastic"
Having all the details explained in Spanish was absolutely amazing! Thank you, Facundo, for your professional and thorough explanation—it made all ...
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Podium Media

Meet Jerry, the AI Employee that gets more leads and makes more money. Sell, schedule, and communicate with customers day and night using our friendly, conversational AI.
Play Podium Video
Meet Jerry, the AI Employee that gets more leads and makes more money. Sell, schedule, and communicate with customers day and night using our friendly, conversational AI.
Listen to our CEO Eric Rea explain the benefits of Podium's new and future AI offerings.
Play Podium Video
Listen to our CEO Eric Rea explain the benefits of Podium's new and future AI offerings.
Podium: Lead Generation & Conversion Platform, Powered by AI
Play Podium Video
Podium: Lead Generation & Conversion Platform, Powered by AI
Podium Phones — Product Overview
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Podium Phones — Product Overview

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Video Reviews

1,845 Podium Reviews

4.6 out of 5
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1,845 Podium Reviews
4.6 out of 5
1,845 Podium Reviews
4.6 out of 5

Podium Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for PodiumQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Merinda  P.
MP
Sales Director
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Podium?

I like that I can text customers and message our team individually or by groups in the same platform. I love that every call and text is recorded in Podium. It makes it easy to see what other employees have said to a customer and be in the know. I also enjoy the reporting to see how we are doing with our response time. Podium also allows us to efficiently respond to customer reviews, saving time by preventing us from going to another platform. I use Podium several times a day, every day. When I had to reach out to customer support for assistance, they were very attentive to my needs. It is nicely integrated with our reviews and makes sending out promotions easy. Review collected by and hosted on G2.com.

What do you dislike about Podium?

I wish we could have the response time paused during non-office hours. I don't like that an unanswered call or text after hours counts against us until it is replied to the next day when we open. Review collected by and hosted on G2.com.

What problems is Podium solving and how is that benefiting you?

Podium is solving our needs for a customer communication platform as well as using it for reviews, team communication, and reporting. Review collected by and hosted on G2.com.

Hillary L.
HL
manager
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Podium?

Podium has been great for communicating with our customers with both automated messages as well as direct messages. We also use it to communicate with our staff.It was very easy to implement as we were able to import all of our contacts and information from our prior service. Customer support has been fantastic since we began. Any time that we have an issue, we can chat, send an email or call (though we haven't used this option). Problems have been very few and far between. We use Podium daily and it is compatible with our livery software through which our automated reminders and other messages are sent to clients. Review collected by and hosted on G2.com.

What do you dislike about Podium?

I wish that the messages were listed in chronological order. Sometimes we'll receive a message notification in a pop-up box and when we go to find it on Podium, it's either digging or doing a search. Another thing that is not great is that we used to have groups for our office staff that we could bulk message and that group was saved under a single contact. We used these groups to offer work, alert of traffic issues, and disseminate general information to employees. Podium does not have an quick option like this. Users have to go to bulk messaging and add people to send a message, though you do have the option to copy a previous bulk message to certain groups, but then it needs to be edited. I am waiting for them to offer a chronological option for all messages as well as an option to send bulk messages for back office employee needs. Review collected by and hosted on G2.com.

What problems is Podium solving and how is that benefiting you?

Podium let us connect with our customers through our branded phone number with both direct messaging as well as automated messages about their upcoming trip. This takes a load of work off of our reservations team. We also utilize Podium to communicate with our employees. They also receive automated trip confirmation messages to which they must reply and this helps our dispatch team have more free time to work on other projects instead of having to check on drivers manually. Review collected by and hosted on G2.com.

Response from Whitney Adamson of Podium

We're thrilled to hear that Podium has been a great tool for communicating with your customers and staff. We appreciate your feedback about the message organization and bulk messaging features, and we'll definitely take that into consideration for future improvements. Thank you for choosing Podium!

Duchess B.
DB
Business Owner
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Podium?

Podium has completely revolutionized how we run our business. From managing customer communication seamlessly to boosting reviews, it’s a one-stop solution that keeps everything streamlined. The platform is incredibly user-friendly, and the text-based interface ensures we never miss a lead or an inquiry. We trust Podium so much that it’s become the backbone of our day-to-day operations. It’s a tool we can’t imagine working without! Review collected by and hosted on G2.com.

What do you dislike about Podium?

It’s hard to find much to dislike about Podium, but if I had to nitpick, it would be the occasional passing ball to different members in overlapping departments. However, with the fantastic customer support team they provide, even this is quickly resolved. Overall, any small challenges are far outweighed by how much this platform elevates our business Review collected by and hosted on G2.com.

What problems is Podium solving and how is that benefiting you?

Podium has solved one of our biggest challenges—streamlining customer communication. With its shared inbox and live chat, we can respond quickly to inquiries, manage conversations efficiently, and never miss a lead. Additionally, the automated review requests have significantly improved our online reputation, helping us gain trust and visibility with new clients. Podium’s tools have not only saved us time but also elevated the overall customer experience, making it an integral part of our daily operations. It’s like having an extra team member dedicated to client satisfaction and business growth! Review collected by and hosted on G2.com.

Response from Whitney Adamson of Podium

We're thrilled to hear that Podium has revolutionized how you run your business and has become an integral part of your day-to-day operations. Thank you for sharing your positive experience!

SL
Billing coordinator
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
Guest users or non-business users of the software, not included in G2 scores.
What do you like best about Podium?

I love that podium kit integrate with Dentrix and that you can make phone calls over Portia patients can make payments you're able to make pre-written template so it's easier to message your patients back with. There is so much that I like about podium and it's so easy to use! Review collected by and hosted on G2.com.

What do you dislike about Podium?

The only dislike would be that when it does integrate with Dentrix and it updates patient names and phone numbers that it will add a child in as the main contact instead of the head of household so if I'm searching for a patient, I can't find them because the phone number on podium is listed under one of the children's names. If this makes sense Review collected by and hosted on G2.com.

What problems is Podium solving and how is that benefiting you?

It's helping us keep in contact with our patients cause sometimes the phones can get really busy but being able to message other patients back-and-forth has been a lot of help Review collected by and hosted on G2.com.

Response from Whitney Adamson of Podium

We're glad to hear that you love using Podium and that it has been helpful in keeping in contact with your patients. We appreciate your feedback about the integration with Dentrix and the issue with updating patient names and phone numbers. We will definitely take this into consideration for future improvements.

PM
Sales Professional
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Podium?

What I enjoy most about Podium is the ability to create, save, and send out draft messages! It is incredibly important from an efficiency standpoint that we are able to send out mass messages that still sound and feel personal. It has been easy to implement these drafted messages into our day-to-day tasks, and has made sending follow up messages and review invitations significantly easier. We frequently use these functions, at a minimum of 3-5 times per month! Review collected by and hosted on G2.com.

What do you dislike about Podium?

One of the only downsides about Podium that I have noticed while using it is the fact that all employees of our location receive notifications from every message sent in to us, even if it does not pertain to our specific department. For example, all Sales Professionals will still receive notifications pertaining to the Repair Department, and vice versa. Review collected by and hosted on G2.com.

What problems is Podium solving and how is that benefiting you?

To be quite honest, I am not aware of any problems that Podium is solving at the moment. However, I am sure that the developers at Podium are indeed doing so. I am sure that if there are security concerns, they are addressing it, and that will always benefit my company. Review collected by and hosted on G2.com.

Response from Whitney Adamson of Podium

Thank you for sharing your feedback about the notifications. We understand the inconvenience of receiving notifications unrelated to your department. We will pass this information along to our development team for further review and consideration.

JS
Owner
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Podium?

Podium is a highly effective tool for customer communication, especially for managing texting and messaging interactions. It allows for seamless engagement with customers without the need for traditional phone calls, which can be time-consuming and disruptive. By streamlining communications into one platform, Podium helps improve response times and ensures that messages are clear and organized. It’s especially useful for businesses that want to maintain high-touch customer interactions efficiently. Review collected by and hosted on G2.com.

What do you dislike about Podium?

While Podium offers helpful texting and messaging tools for customer communication, its service has significant drawbacks. Texting can be unreliable, and any service interruptions are often blamed on the customer, even when they may result from Podium's third-party vendors. Setting up their phone system was challenging and far from streamlined, adding unnecessary frustration to the onboarding process.

In cases where issues arise, be prepared to invest considerable time—sometimes up to 8 hours—assisting Podium’s tech support in troubleshooting their own software problems. For example, when they recently sent three cordless phones, only one worked. After multiple troubleshooting attempts and hours of my time, they proposed using FaceTime to continue diagnosing the problem—a clear sign that the phones hadn’t been properly configured before shipment.

Based on my experience, I cannot recommend Podium’s phone service. The setup has been extremely cumbersome, and their technical support lacks the expertise and responsiveness needed to resolve these issues efficiently. Review collected by and hosted on G2.com.

What problems is Podium solving and how is that benefiting you?

Responding to consultation requests. Folloup and scheduling installation of products. Review collected by and hosted on G2.com.

Brendan B.
BB
Sales and Design
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Podium?

Podium makes writing sales remotely so easy, it's almost a preferred method for our customers. Sending secured payment links is easy, managing daily sales is a breeze, and the texting feature is superb; creating text campaigns is easy kind of fun. If your brain is fried from other work, their new AI writing tool helps get things started for you. Review collected by and hosted on G2.com.

What do you dislike about Podium?

The search function for searching messages is weak and often does not find what I am looking for, and it would be most helpful if the images customers send us could be compiled into one place, becuase often we get pictures sent to us but they get lost over time. Review collected by and hosted on G2.com.

What problems is Podium solving and how is that benefiting you?

Podium saves us time at the business, and it saves our customers' time outside. It tracks reviews, sends reminders, and tracks daily sales automatically. It saves our customer's time by allowing us to text them as an official business, and allows peiople who are in a hurry to pay on their own time by sending them payment links. Review collected by and hosted on G2.com.

Response from Whitney Adamson of Podium

We're thrilled to hear that you find Podium's mass-messaging and payment platform so beneficial for your business! We appreciate your feedback about the search function and image compilation, and we'll definitely take that into consideration for future improvements.

JS
Store Manager
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Podium?

We use Podium in a retail setting to keep in contact with Customers and Prospects. We have one account for the store that I manage. I can easily inspect all communications and make sure nothing falls through the cracks. Customers love receiving texts and texting from a computer is quick and easy. I send most quotes through Podium with the ability to attach files. I also like how Podium is linked to data from the company so that it will populate easily with contacts. We use Podium all day long - every day. It is essential to our store functions. Notifications from incoming texts are very helpful in not missing new business. Review collected by and hosted on G2.com.

What do you dislike about Podium?

Templates are limited and I can't put a standard footer on all texts (but this may be a function of limitations placed by my company rather than Podium). Review collected by and hosted on G2.com.

What problems is Podium solving and how is that benefiting you?

Communication with Prospects; communication with Customers; transparency and cooperation among the sales team. Podium is an essential part of our functioning. Review collected by and hosted on G2.com.

Nicole G.
NG
Service Manager
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Podium?

Podium is a communication platform that allows our team to talk to our customers in a timely and professional way - our team uses this to interact with our customers each and every day to provide the best customer service possible! This platform gives us access to text our customers, send out review requests, and even capture their payments in a safe and efficient way. All of our new hires can easily catch on to the operation of this platform. Podium is implemented into our standard operation procedures across the departments who interact with customers. Not to mention, the customer service that we receive from this platform is always great! The integration process was simple, easy, and worry free! Podium greatly improved our operations and the most important part, has allowed us to communicate with customers in an effective way! I would highly recommend this service to anyone who is interested in need. Review collected by and hosted on G2.com.

What do you dislike about Podium?

At times there are outages or delays in the service, as any technology may experience, but this is very rare and communicated well with our team when there may any down time with the platform. Review collected by and hosted on G2.com.

What problems is Podium solving and how is that benefiting you?

Podium is allowing us to have great and timely communication with our customers. Customers are able to connect with us via text which allows us to repsond in a timely manner since our entire team has access to this - it not just a standard phone extension or email directly to one employee. Review collected by and hosted on G2.com.

Erik B.
EB
Call center co-manager
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Podium?

Podium is very easy to use. Very easy to navigate through the application and find what you are looking for. Anytime there is an issue or problem i am unsure on how to solve, i simply click to chat with customer service and they solve the problem or point me in the right direction. It is used everyday, since there are sooo many features. I even secretly love the option of emojis. Another fantatic feature are stored templates. Talk about making life eastier. Review collected by and hosted on G2.com.

What do you dislike about Podium?

Sometimes Podium is a bit slow to load all of our leads, but i feel as though it is because we have sooo many leads and lots of correspondence back and forth. Review collected by and hosted on G2.com.

What problems is Podium solving and how is that benefiting you?

Getting in contact with hard to reach customers. People are weary of answering their phone to unfamiliar phone calls, but typically don't mind texting. It's much mor convenient to text. I love that i receive an email notification whenever a prospect texts back! Review collected by and hosted on G2.com.