What do you dislike about Podium?
Our experience with Podium has been extremely disappointing, and I would not recommend their services to any business.
At signup, we were promised a call queue feature, which was not available until eight months later.
The call reporting tools were inadequate, providing little to no insight into where calls were coming from.
Phone quality was consistently poor, with many customers unable to hear us clearly.
A significant number of our text messages failed to deliver, and because there were no notifications, we lost valuable customer opportunities.
Customer service has been ineffective. We were repeatedly transferred between agents, and follow-up on issues was virtually nonexistent.
The service is priced at nearly three times higher than comparable platforms, despite offering less reliability.
Finally, when we attempted to cancel, our contract specified that cancellation within one month of the next billing cycle would avoid additional charges. We canceled 31 days before our next payment, yet Podium still attempted to bill us for another full month.
Overall, Podium has over-promised and under-delivered at every stage. The lack of reliability, poor communication, and disregard for contractual terms make this platform an extremely poor choice for any business looking for dependable communication solutions. Review collected by and hosted on G2.com.
