# Birdeye Reviews **Vendor:** Birdeye **Category:** [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management) **Average Rating:** 4.7/5.0 **Total Reviews:** 4,064 ## About Birdeye Birdeye is the leading marketing platform for multi-location brands, where AI agents drive real business outcomes. Birdeye replaces fragmented marketing tools with a single platform where agents automate key workflows across AI search, reviews, listings, social media, surveys, marketing automation, and customer experience. Trusted by the biggest enterprise brands globally, Birdeye helps brands grow their local presence, manage their reputation, drive conversions, and deliver exceptional customer experiences. With teams across the U.S., EMEA, and APAC, Birdeye is redefining how enterprises win locally. One Platform Replace your fragmented stack with a single enterprise platform that manages reviews, listings, social, AI visibility, surveys and more across locations. Unified Data Aggregate signals from reviews, social, messaging, surveys, listings and third party integrations such as CRM into a single customer profile per location - powering personalized campaigns and smarter AI execution AI Agents That Execute Configure AI agents with your brand voice, custom triggers, and location-level rules. They respond to reviews, publish social posts, engage leads via chat, and surface actionable insights — automatically, at scale. Built for Multi-Location Complexity Designed from the ground up for multi-location brands. Features like role-based access, tiered approvals, and location-level reporting give corporate and local teams the control they need. Enterprise-Ready: SSO, audit logging, HIPAA, SOC 2, GDPR compliance. ## Birdeye Pros & Cons **What users like:** - Users find Birdeye to be **easy to use** , enabling seamless navigation and efficient management of online reviews. (1019 reviews) - Users rave about the **ease of use** in Birdeye, appreciating its simple navigation and quick review requests. (1009 reviews) - Users value the **efficient review management** of Birdeye, enabling easy responses and enhancing overall reputation support. (851 reviews) - Users commend Birdeye's **exceptional customer support** that enhances integration and simplifies client communication effectively. (720 reviews) - Users appreciate the **ease of communication and review management** in Birdeye, enhancing scheduling and reducing call volumes. (589 reviews) - Reviews (540 reviews) - Centralized Reviews (497 reviews) - Review Increase (475 reviews) - Efficiency (398 reviews) - Customer Service (385 reviews) **What users dislike:** - Users feel there are **missing features** in Birdeye, such as TikTok integration, impacting its overall value. (232 reviews) - Users indicate that there is a significant need for **improvement in speed and AI functionality** to enhance the overall experience. (158 reviews) - Users find the **dashboard confusing** and face challenges with updated reviews and spam removal on Birdeye. (158 reviews) - Users face a **steep learning curve** with Birdeye, which can hinder initial navigation of its features. (139 reviews) - Users note the **limited features** of Birdeye, particularly in the AI chatbot's ability to handle complex queries. (138 reviews) - Users face **integration issues** with Birdeye, leading to implementation challenges and inadequate customer support capabilities. (122 reviews) - Limitations (118 reviews) - Users find **reporting issues** arise when real-time updates are lacking, leading to potential duplication of efforts. (117 reviews) - Poor Customer Support (114 reviews) - Users find Birdeye to be **expensive** without significant downsides, but the AI chatbot's complexity handling could improve. (102 reviews) ## Birdeye Reviews ### 1. Helpful Integrations, Strong Performance, and HUGE Time Saver **Rating:** 5.0/5.0 stars **Reviewed by:** Sydney V. | Communications Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2026 **What do you like best about Birdeye?** The integrations across so many different platforms has been a game changer for our social media and review engagement. Another aspect that has saved us a great deal of time is being able to manage and automate office listings, marketing posts, review responses, etc. for several locations at once. **What do you dislike about Birdeye?** It would be incredible if Birdeye could feed updated information back into our scheduling software. For example, if an email bounces back as non-deliverable, I’d love for it to be flagged or marked in some way so our team knows to update it the next time we interact with that client. The only other thing I haven’t loved is that, when we were interested in adding mass texting capabilities, we discovered our initial integration wasn’t sufficient. We tried to update our integration using an SFTP file transfer; however, there wasn’t a quick or simple way to filter the necessary data from our software into the correct format to support further integration. **What problems is Birdeye solving and how is that benefiting you?** Birdeye has given our seven locations the ability to consolidate social media, email campaigns, review requests, and online inquiries/leads in one place. It saves us hours each week by automating review requests nightly, letting us create social media posts and schedule them across multiple platforms for all locations at once, and enabling us to communicate with online inquiries/leads in real time. It's easy to use and is customizable to fit our needs. ### 2. User-Friendly Platform + Top-Notch Support Team! **Rating:** 4.5/5.0 stars **Reviewed by:** Grace F. | Digital Media and Reputation Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 17, 2024 **What do you like best about Birdeye?** Birdeye is user-friendly and offers a wide range of features to help you get the most out of your reviews. The reporting tools are helpful, and the customer support is excellent. The response time from both the Birdeye reps and backend support team is timely, and they are always willing to hop on a call for additional assistance. Anytime we’ve needed to integrate something new, they’ve made the process smooth and easy. Overall, the platform’s usability and high level of customer service make Birdeye a tool our team highly recommends. **What do you dislike about Birdeye?** The main downside to Birdeye is that the AI feature does not currently learn or adapt to your company’s brand voice over time. Because of this, the responses it generates do not always align with our messaging, making the feature less useful for our team. However, we’ve heard there are plans to introduce a brand voice feature, which is great to hear. Additionally, Birdeye no longer integrates with Yelp, which means we now have to log into Yelp separately to monitor and respond to those reviews. **What problems is Birdeye solving and how is that benefiting you?** Birdeye makes it easy to manage reviews across all of our communities and entities from one centralized platform. Since we receive reviews frequently, having everything organized in one place helps our team stay efficient with review responses. It simplifies the review management process, improves organization, and helps ensure no reviewer goes unnoticed. The reporting tools are another great feature, giving our onsite teams valuable insight into review trends and actionable feedback they can apply moving forward. Overall, Birdeye has become a daily tool for our team and has greatly improved the way we manage and monitor reviews. **Official Response from Ciera Saldona:** > We're pleased to hear that Birdeye has streamlined your review monitoring process and provided valuable reporting tools for your onsite teams. We understand the importance of a smooth user experience and will address the glitchy behavior and AI feature to better meet your expectations. ### 3. A Powerful Tool for Managing Multiple Offices Efficiently **Rating:** 5.0/5.0 stars **Reviewed by:** Gina . | Marketing Director / SEO, Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2026 **What do you like best about Birdeye?** So many different features have saved me an enormous amount of time. The AI review response agent has been especially valuable — it analyzes sentiment, urgency, and even images to craft personalized, on‑brand replies. With seven dental offices, managing a high volume of reviews across multiple practices can become tedious, but this platform has genuinely freed up a significant portion of my day. Birdeye’s interface is clean, intuitive, and clearly designed for efficiency. The dashboard brings reviews, messages, listings, and analytics into one simple, easy‑to‑navigate hub. For a multi‑location practice, the ability to toggle between offices or apply updates across all locations at once is a major advantage and eliminates so much repetitive work. Integrations with multiple platforms are effortless. Whether it’s social media or online listings, the Birdeye platform syncs smoothly to ensure maximum reputation management with minimal manual effort. Pricing feels fair and reasonable when you consider the number of hours saved by having so many daily tasks centralized in one place. The return on time alone makes it worthwhile. Performance is solid, and customer support is top‑notch. Any questions or concerns are addressed quickly and thoroughly, which makes onboarding and ongoing use smooth and stress‑free. **What do you dislike about Birdeye?** I don’t have any suggestions for improvement based on the features I currently use. **What problems is Birdeye solving and how is that benefiting you?** Time management has been the biggest benefit. As a team of one handling social posts, online listings, review responses, and more, for seven dental offices, this platform has brought real structure to my day. The tools it provides make it easy to manage a large number of tasks quickly and efficiently, which has made a noticeable difference in my daily workload. ### 4. Birdeye Puts Reviews, Messages, and Insights in One Time-Saving Dashboard **Rating:** 5.0/5.0 stars **Reviewed by:** Pranath M. | Data Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** April 30, 2026 **What do you like best about Birdeye?** I’ve been using Birdeye for about 2 years, and the biggest value is having reviews, customer messages, and location-level feedback all in one place. The dashboard is easy to check daily, and it saves a lot of time compared to jumping between different review sites. I also like the AI/review insights because it helps spot common customer issues faster. **What do you dislike about Birdeye?** There are a lot of features, so the setup and learning curve can take some time at first. Some settings are not always obvious right away, but once you use it regularly, it becomes much easier. **What problems is Birdeye solving and how is that benefiting you?** Birdeye helps us manage reviews, messages, and customer feedback across multiple locations in one place. The UI is pretty easy to use once you get used to it, and the dashboard makes it simple to see what needs attention. The integrations help pull everything together so we are not checking multiple sites manually. Performance has been reliable overall, and it saves our team time every week. From an ROI standpoint, it helps us stay on top of our online reputation and respond faster, which is valuable for a large organization. Support and onboarding were helpful when getting started, especially with setting up locations and workflows. I also like the AI tools because they make it easier to spot trends in customer feedback and understand what people are saying without reading every review one by one. ### 5. Easy Review Management Across Locations with a Simple, Actionable Dashboard **Rating:** 5.0/5.0 stars **Reviewed by:** Claudine S. | Executive Assistant and Human Resources, Enterprise (> 1000 emp.) **Reviewed Date:** April 30, 2026 **What do you like best about Birdeye?** I like that Birdeye gives me one place to manage reviews across all our locations. The dashboard is easy to work from day to day, and I can quickly see what needs a response, which locations are doing well, and where we may need to pay more attention. It saves me from having to jump between different review sites. **What do you dislike about Birdeye?** There are a lot of tools inside Birdeye, so it took me some time to figure out where everything lives. Some of the reporting and settings can feel a little buried at first. Once you get used to the layout, it’s much easier, but onboarding and setup definitely matter. **What problems is Birdeye solving and how is that benefiting you?** Birdeye helps me manage reviews and customer feedback across all our locations without having to log into a bunch of different platforms. The dashboard is easy enough for daily use, and I can quickly see which locations need attention, respond to reviews, and track trends. The integrations also help because review requests and customer info flow through more smoothly instead of me having to do everything manually. Performance has been solid for the most part, and the AI response suggestions save me time when I’m handling a lot of reviews at once. From an ROI standpoint, it saves time and gives us better visibility into what customers are saying. Support and onboarding have also been helpful when getting things set up or figuring out how to use certain features better. Overall, it helps us stay organized, respond faster, and manage our reputation more consistently. ### 6. Enhances Reputation Management with Superb Support **Rating:** 5.0/5.0 stars **Reviewed by:** JR P. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Birdeye?** I like Birdeye for its ease of use and the technical support they offer. It allows customers to request reviews easily and provides the ability to respond to them, either with automatic or manual approvals. The mass texting feature helps small businesses market to their clients regularly through a user-friendly platform. We use Birdeye for social media, where the platform is very easy to use, supporting posts to multiple platforms like Google, LinkedIn, Instagram, and Facebook Messenger. I truly enjoy the relationship with Birdeye, and the people there are great to work with. The setup process is very easy, and I appreciate the support we get from them. **What do you dislike about Birdeye?** I would say on the mass texting, I think they could come up with different ideas for clients to use, and packages would be nice as well. **What problems is Birdeye solving and how is that benefiting you?** I find Birdeye makes it easy for customers to ask for and respond to reviews, supporting both automatic and manual approvals. It helps small businesses market regularly through mass texting on an easy-to-use platform. ### 7. Reviews, Referrals, and Replies Made Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Summer C. | Hospital Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2025 **What do you like best about Birdeye?** I really appreciate how easy it is to use. I also like that reviews, referral tracking, and survey results are all conveniently gathered in one place, which makes it simple to find what I need without having to jump between different sections. I believe Birdeye has helped improve our ratings by providing a space that’s straightforward to use and lets us manage and process reviews all in one place. **What do you dislike about Birdeye?** So far, I haven’t run into any issues while using Birdeye. That said, I’d really appreciate more personalized AI referral replies. Even when I switch the tone to “friendly,” the responses still feel robotic and don’t sound very natural. **What problems is Birdeye solving and how is that benefiting you?** All reviews and replies are kept in one place, which makes the tool easy to use and helps me respond quickly. It keeps responding to and managing reviews super simple. It also provides a convenient space for quick referral links and survey responses, so we can better serve our clients and patients. **Official Response from Ciera Saldona:** > We're glad to hear that you find Birdeye easy to use and that it provides a convenient all-in-one solution for reviews, referrals, and survey results. ### 8. Birdeye Helps Family Owned Pest Management Company with Managing Multiple Locations & Reviews **Rating:** 4.0/5.0 stars **Reviewed by:** Joe C. | Digital Marketing Manager, Enterprise (> 1000 emp.) **Reviewed Date:** April 27, 2026 **What do you like best about Birdeye?** I like that I'm able to aggregate reviews for all of the company's locations across the US into one spot. It has been helpful in managing all of our listings as we have nearly 200 locations. Reporting has been a key resource for us as well, we constantly deliver reports to our managers to show them how reviews have performed on a monthly basis. Lastly, our Customer Service team has found Birdeye useful in responding to all types of reviews **What do you dislike about Birdeye?** With each new tool comes a heavy price request. We've been customers for 6 years now and there was no cooperation or meeting in the middle when it came to pricing for a tool that we had interest in. **What problems is Birdeye solving and how is that benefiting you?** Birdeye helps us solve our problem of managing multiple online profiles for nearly 200 service centers across the Southeast. The benefit for a company our size is getting detailed reporting that can be shared with our field team so they better understand how reviews are performing for their location or their region. ### 9. Streamlined Review Management Across Multiple Businesses with Excellent Onboarding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Laura S. | Controller, Enterprise (> 1000 emp.) **Reviewed Date:** April 24, 2026 **What do you like best about Birdeye?** What I like best about Birdeye is how efficiently it centralizes reviews and customer feedback across multiple businesses. The automation around review requests has saved our team time while increasing response volume, and the ability to quickly monitor and respond from one platform has significantly improved our workflow. A big part of our positive experience has also been the onboarding—Shri, our onboarding specialist, was fantastic. She made the setup process smooth, clear, and easy to follow, which helped us get up and running quickly. **What do you dislike about Birdeye?** As a newer user of Birdeye, the main challenge has been the depth of the platform. There are a lot of features and capabilities available, which is a positive, but it does take time to fully learn how to use everything as effectively as possible—especially across multiple business locations. We’re also still working through how to best align integrations with our existing systems, so additional guidance or best practices in that area would be helpful. That said, the onboarding experience itself has been excellent. Shri, our onboarding specialist, has been incredibly helpful, responsive, and clear throughout the process. The learning curve is more a reflection of how robust the platform is, not the support we received. **What problems is Birdeye solving and how is that benefiting you?** Before Birdeye, managing reviews and customer feedback across multiple businesses was manual and inconsistent. We struggled to request reviews consistently and didn’t have a centralized way to monitor or respond. Now, everything is streamlined—review requests are automated, feedback is centralized, and responses are timely and organized. This has improved efficiency, increased customer engagement, and given us much better visibility into our overall customer experience. The onboarding support from Shri also made a big difference in helping us get up and running quickly. ### 10. Seamless Enterprise Solution, Highly Recommended **Rating:** 5.0/5.0 stars **Reviewed by:** Luke S. | Director of Community Engagement, Enterprise (> 1000 emp.) **Reviewed Date:** December 02, 2024 **What do you like best about Birdeye?** I have been thrilled with everything Birdeye has done with us; they've worked with us to build out an enterprise system and have consistently improved it based on our feedback. I love their user-friendly and simple interface, which offers a lot of tools. You can use it at a surface level or dig deeper for more detailed reporting and issues. Their follow-up is tenacious when addressing any concerns we've raised, and we highly recommend Birdeye for its enterprise capabilities in online reputation and review management, including AI-integrated features like social posting, calendaring, and reporting. The one login that connects all employees gives us a ton of visibility, and their unlimited user policy lets us push information efficiently. We integrate Birdeye with Tableau and Salesforce, appreciating their prominent API feature, which aids reporting. The initial setup process was made very easy by their team, despite the scale of our company. **What do you dislike about Birdeye?** Don't really have anything there. There's a few things when it comes to some time stamp when it comes to when we're responding and tagging different things. We use a lot of tags. For our internal team, that we can tag reviews as complete or responded to. Think we could really use some time stamps as well as potential user stamps when it comes to who is tagging different things in the different reviews or messages. **What problems is Birdeye solving and how is that benefiting you?** Birdeye is a one-stop shop for tracking and provides a lot of visibility with easy integrations. I love its user-friendly interface and wide range of tools that allow both surface use and deep insights as needed. **Official Response from Ciera Saldona:** > We are delighted to hear that our platform and dashboards have made a positive difference for your company. We are committed to providing user-friendly solutions and exceptional support to help businesses like yours succeed. Thank you for choosing Birdeye! ### 11. Revolutionized Our Review Management **Rating:** 5.0/5.0 stars **Reviewed by:** Leads at R. | Marketing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2026 **What do you like best about Birdeye?** I use Birdeye to manage incoming reviews efficiently. I like the direct response option, which helps filter bad reviews from being posted publicly on Google and improves our ratings. The AI-generated auto-responses for good reviews are very helpful, allowing us to maintain a good response rate without manual intervention. The notifications feature of Birdeye is valuable, as it alerts me when new reviews are posted, saving me from having to check multiple websites constantly. Overall, these features make it a great tool for managing reviews. **What do you dislike about Birdeye?** We had a small hiccup with one of our users being unable to post through social media on Birdeye because something was unverified, but we couldn't pinpoint what or get any clarity. I was able to resubmit and post so it wasn't a major issue. **What problems is Birdeye solving and how is that benefiting you?** I use Birdeye to manage reviews, respond promptly to good ones with auto-responses, and prevent negative ones from being public. It notifies me of new reviews, improving our response rate and overall ratings. ### 12. Effortless Reputation Management with Stellar AI Tools **Rating:** 5.0/5.0 stars **Reviewed by:** Christy S. | Owner, Marketing and Advertising, Enterprise (> 1000 emp.) **Reviewed Date:** August 07, 2024 **What do you like best about Birdeye?** I use Birdeye for reputation management and take advantage of pretty much all of its AI tools. I love how it makes automating reviews easy, so we don't have to reach out to clients ourselves. Scheduling social media posts is a breeze, and the feature where it writes posts for us is fantastic—I simply approve them, and they go live. I'm also enjoying the Search AI, and while we're still learning more about it, I can already see it benefiting us by identifying gaps in our marketing. Setting up Birdeye was a piece of cake, and I appreciate that they help us with setting up our clients' sites or accounts if needed. **What do you dislike about Birdeye?** Can't think of anything. Perhaps how long it takes to setup each client. **What problems is Birdeye solving and how is that benefiting you?** Birdeye makes automating reviews easy, so we save time by not reaching out to clients ourselves and scheduling social media posts is simple. I love that it writes posts too. The Search AI is also helping us find holes in our marketing. **Official Response from Ciera Saldona:** > We're thrilled to hear that you and your clients are enjoying the ease of use and automation features of Birdeye! It's great to know that our platform is helping you save time and increase organic traffic. Thank you for sharing your positive experience! ### 13. Effortless Reputation Management with Birdeye **Rating:** 5.0/5.0 stars **Reviewed by:** Bryan M. | VP Lending, Enterprise (> 1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Birdeye?** I like how easy and convenient it is to utilize Birdeye. Tasks that should take a lot more time can be done in a matter of minutes, if not seconds. I also value the reminder to reply to reviews, as it is so important for SEO and our reputation. The initial setup of Birdeye was really easy; I was using it within seconds of logging in. s a high-volume mortgage professional, my time is best spent structuring complex financing, not chasing administrative tasks. What I value most about Birdeye is how it integrates seamlessly into my workflow—specifically the automated triggers that request reviews the moment a loan hits the Clear to Close (CTC) or Closing milestone. It turns a manual 30-minute follow-up into a 'set and forget' system that ensures our 5-star reputation is reflected online without me having to personally micromanage the process. **What do you dislike about Birdeye?** Probably to have more reminders sent. Maybe, it's the settings that I have, though. The primary area for improvement is the reminder frequency and customization. I would prefer a system that allows for multiple follow-ups across different channels (SMS/Email) until the task is completed. Currently, it feels like if the client doesn't act on the first or second prompt, the opportunity is lost. Improving the automation around 're-engagement' for non-responders would make the platform much more effective for high-volume professionals **What problems is Birdeye solving and how is that benefiting you?** I use Birdeye to manage reviews efficiently, ensuring our online reputation stays stellar. It saves time by making complex tasks simple and quick. The primary problem Birdeye solves is the consistency of social proof. In the mortgage business, prospective clients and Realtor partners vet us online before even picking up the phone. Birdeye ensures a steady stream of fresh, positive reviews, which solves the problem of 'stale' online profiles. This benefits me by shortening the trust-building cycle with new leads; they see our track record of excellence immediately, which makes the initial consultation much smoother. ### 14. Efficient Review Management with Responsive Support **Rating:** 4.5/5.0 stars **Reviewed by:** Dawn H. | Director of Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** January 26, 2026 **What do you like best about Birdeye?** I find the Google auto-response feature in Birdeye very helpful, as our organization has a number of facilities and receives many reviews. I like the ability to have Google post auto responses, which is quite a time saver for me, ensuring reviews are responded to in a timely manner. I also appreciate that I can post a response if needed and manage responses to negative reviews personally. Additionally, I like that I can upload company assets to incorporate the vision and values of our facilities into the responses. Another feature I enjoy is forwarding positive reviews to our social media sites. The initial setup was easy and the reps were easy to work with. **What do you dislike about Birdeye?** There are times when I need to tweak the auto-responses it gives because it doesn't quite understand the sentiment of the question. It's not a problem because I do check the responses, but if there was an area to improve, it might be that. **What problems is Birdeye solving and how is that benefiting you?** I use Birdeye to manage Google reviews efficiently with auto responses, saving time across multiple facilities. It lets me upload assets for responses and handle negative reviews personally, ensuring we maintain our facilities' vision and values. ### 15. Robust reutation management tool, from customer reviews to GEO and SEO management they have it all! **Rating:** 5.0/5.0 stars **Reviewed by:** Steven L. | Internet Marketing Manager, Enterprise (> 1000 emp.) **Reviewed Date:** September 09, 2024 **What do you like best about Birdeye?** Birdeye has made getting customer reviews easy with custom integrations. I save time responding to reviews using either their BirdAI feature that generates custom responses or automatically responding with custom templates. The Birdeye microsites have given increased visibility online as well and drive additional traffic to our businesses. Our account manager goes over performance on a monthly basis and helps deploy new strategies based on the results. Birdeye has a robust suite of tools and we have expanded into using Ai Search and listings tools which are some of the best in the industry with very intuitive controls and performance recommendations. The Search Ai tool has helped us shape the voice of our brand in Ai search and monitoring what prompts are generating search results across all of our 160+ locations. The pricing for these tools may vary depending on your needs but the ROI makes it a worthy tool and a must have for our business. **What do you dislike about Birdeye?** Birdeye has been an excellent partner, I have no dislikes about the platform. Birdeye continues to be an excellent partner to support our business growth. The growth of their existing tools shows the forward thinking of their product line. **What problems is Birdeye solving and how is that benefiting you?** Birdeye solves the challenge of automating the entire process, from sending review requests through a custom integration to responding to reviews. Our company has 160 locations, and the Birdeye platform has given our team countless hours back. Since switching to Birdeye, we’ve seen a dramatic increase in online reviews (over 30% year over year), and onboarding new locations has been easy thanks to their knowledgeable team. Birdeye also brings online listings management into a simple dashboard for us, which helps streamline our SEO practices as well as AI search monitoring and management. Before onboarding the Search AI tool, there was a lot of guesswork around AI search and our business; now we have a clear understanding of the impact it has, especially as traditional search continues to lose market share. **Official Response from Ciera Saldona:** > Thank you for sharing your positive experience with Birdeye! We're delighted to hear that our platform has helped you automate the review process, increase online reviews, and save your team countless hours. It's great to know that our account manager has been instrumental in deploying new strategies based on your results. We appreciate your partnership and look forward to continuing to support your business! ### 16. Effortless Reputation Management with Birdeye **Rating:** 5.0/5.0 stars **Reviewed by:** Jose M. | Digital Communications Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2025 **What do you like best about Birdeye?** I find Birdeye to be a solid platform for managing our online reputation and reviews. What stands out the most is how easy it is to monitor feedback across multiple channels in one place. It's a streamlined process that used to take us a lot of time and effort. We've seen a noticeable improvement in how we engage with our members, and being able to quickly respond to reviews and capture insights has helped us stay more connected and proactive. The reporting tools are helpful, and I appreciate that the platform continues to evolve. The updates are something we look forward to every time. **What do you dislike about Birdeye?** no deal breakers I'd like more flexibility on customization **What problems is Birdeye solving and how is that benefiting you?** Birdeye helps us manage our online reputation and reviews efficiently, making it easy to monitor feedback across channels and quickly respond to reviews, improving member engagement. It streamlines processes that used to be time-consuming, provides useful reporting tools, and continues to evolve. ### 17. Great Product for Reviews Online Presence **Rating:** 4.5/5.0 stars **Reviewed by:** Taylor P. | Property Manager, Enterprise (> 1000 emp.) **Reviewed Date:** September 09, 2024 **What do you like best about Birdeye?** We really like how easy Birdeye is to use, especially for managing and responding to reviews. The ability to push consistent business information across multiple websites is also a major value for us. Birdeye’s customer service has been excellent—they’re responsive and consistently make sure everything is handled correctly. Overall, the platform strikes a great balance between ease of use, strong support, and several genuinely useful features. We had it up and running in about two weeks, and we now use Birdeye every day. **What do you dislike about Birdeye?** My biggest concern is how quickly the AI world is changing and how hard it can be to stay on top of everything. Integration was also a bit of a hurdle; it took extra effort on my end to get everything set up properly and running smoothly. **What problems is Birdeye solving and how is that benefiting you?** Centralizing our systems with Birdeye has been a major plus for us. It’s made things much easier because everything is in one place, so we can manage it all from a single spot. **Official Response from Ciera Saldona:** > We're pleased to hear that Birdeye has been beneficial for centralizing your review management and page responses. We appreciate your feedback about our customer service and are committed to providing excellent support. We understand your concern about pricing and would be happy to explore options to ensure you are getting the best value for your investment. ### 18. A Great Platform That’s So Easy to Use - Highly Recommend! **Rating:** 5.0/5.0 stars **Reviewed by:** India M. | Digital Marketing Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** September 20, 2023 **What do you like best about Birdeye?** The best part about BirdEye is how easy it is to use — it truly makes everything seamless. The platform is incredibly intuitive and simple to navigate, and the support team is always top-notch: fast, efficient, and reliable. I especially enjoy working with my account manager. If there’s ever an issue, he’s on it right away. I also appreciate that he proactively brings new ideas to the table and keeps me informed about new products and features. BirdEye continues to innovate with AI and never feels stagnant, which gives me confidence that we’re partnered with a forward-thinking company. **What do you dislike about Birdeye?** I would prefer to see more webinars on the features, products and how we can best utilize all of Birdeye's offerings to reach goals. **What problems is Birdeye solving and how is that benefiting you?** We are finally receiving adequate reviews on Google. That was our entire goal and it's being fulfilled. We are definitely more productive and are happy with the results we see with Birdeye. Plus they are staying up to date with the new addition of AI. It's also allowing all of the reviews to be in one space so we don't have to monitor various sites on our own. ### 19. Streamlines Marketing Posts Across Platforms—Easy, Reliable, and Creative **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah J. | Marketing Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2026 **What do you like best about Birdeye?** I like how it streamlines all of my marketing posts into one easy-to-use space where I can focus on my creativity. Birdeye integrates all platforms that we use to get the word out about promotions, products, and exciting news! I dont have to worry about it failing or not working, everything goes as scheduled everytime. I am not sure about pricing, I do not handle that part of it. I also enjoy the AI posts for me when I cant think of what I want to say! **What do you dislike about Birdeye?** sometimes it is a struggle to go back and add in other platforms, you have to make a whole new posting. **What problems is Birdeye solving and how is that benefiting you?** Having all the information right at my fingertips and I also like the reporting side of things to show me how I am doing. ### 20. Birdeye Delivers Big Engagement Gains with Intuitive UI and Strong AI **Rating:** 4.5/5.0 stars **Reviewed by:** Andrew Z. | Marketing Director, Enterprise (> 1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Birdeye?** The staff is helpful and driven and have significant knowledge about Birdeye and its functions. The product performance is effective and has proven positive results for us, increasing our engagement and review generation by almost 800%. The AI functions it uses are strong and varied. The pricing is cost-effective for any business size. Birdeye integrates really well with the platforms we use it for (Google and Facebook). We don't use it for others, but I'm sure it would integrate just as seamlessly. The dashboard UI/UX is easy and intuitive. **What do you dislike about Birdeye?** There are some features that are industry-specific that aren't necessarily offered, but the staff take that feedback well and return it to the integration team in hopes that it can eventually be built. **What problems is Birdeye solving and how is that benefiting you?** They've significantly increased our Google reviews, which in turn, bring in more members to our business based on public reviews being so positive. ### 21. Over 3 Years & 3,000+ Reviews Later – Proven, Reliable, and Still Five Stars **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda W. | M, Enterprise (> 1000 emp.) **Reviewed Date:** January 11, 2024 **What do you like best about Birdeye?** After several years of using Birdeye, it continues to be a key part of our marketing and reputation strategy at TWO MEN AND A TRUCK Dallas, and it’s only gotten better with time. What initially stood out to us was strong automation, AI-driven insights, and dependable customer support, which evolved into an even more powerful platform. The AI tools have become more intuitive and insightful, helping us quickly understand customer feedback, identify trends across multiple locations, and stay proactive in improving the overall customer experience. The automation continues to be a game-changer for our team. From generating reviews after every move to streamlining responses, Birdeye saves us hours of manual work each week. As our Dallas operations have grown, the platform has scaled seamlessly with us, making it easy to maintain consistency across all locations. At this point, Birdeye isn’t just a tool for us; it’s a long-term partner in helping us build trust with our customers and strengthen our online presence. If you’re looking for a platform that grows with your business and delivers real results, Birdeye is a great choice. **What do you dislike about Birdeye?** Our team enjoys using Birdeye, we have nothing negative to say about it! **What problems is Birdeye solving and how is that benefiting you?** Before using Birdeye, I was manually sending review requests to customers, which could take 2+ hours out of my day. Now, with automation, I can simply upload a spreadsheet of customers and Birdeye takes care of sending requests and even responding to the majority of reviews. The ability to use pre-written responses is another huge time-saver, allowing me to stay consistent while focusing more attention on higher-level review management. The results have been incredible, since starting with Birdeye, we’ve gained nearly 3,000 reviews and increased our rating from 4.5 to 4.9. To put that into perspective, it took us 5–10 years to reach our first 1,000 reviews before using the platform. Birdeye has truly been a game changer and is absolutely worth it. ### 22. Birdeye has transformed the way we manage our reviews! **Rating:** 4.0/5.0 stars **Reviewed by:** Grace G. | Local Search Strategist, Enterprise (> 1000 emp.) **Reviewed Date:** August 03, 2022 **What do you like best about Birdeye?** As a multi-location business, staying on top of reviews used to feel overwhelming. Birdeye makes it effortless. I love being able to see all of our locations, read and respond to reviews, and keep everything organized in one place — it keeps our whole team on the same page and makes sure nothing slips through. I'm in Birdeye every single day, and honestly, it's become one of the most valuable tools we use. If you're managing more than one location, this platform is a game-changer. **What do you dislike about Birdeye?** The one area I'd love to see improved is load speed when navigating between locations. With so many locations under our account, it can take a bit longer than expected to pull up a specific one. Faster load times would go a long way in helping our team work more efficiently — it's a small change that would make a big difference in our day-to-day workflow. **What problems is Birdeye solving and how is that benefiting you?** With so many facilities, we receive a constant stream of reviews across all of our locations — and for a long time, finding a platform that could bring them all together in one place was a real challenge. Birdeye solved that for us. Now our team can manage everything centrally, which has made our review process dramatically more efficient and far less overwhelming. **Official Response from Ciera Saldona:** > Great to hear that Birdeye has been the solution to fix the problem! Thank you for taking the time to share your experience, Grace! ### 23. All-in-One Automation That Drives Reviews, Visibility, and Growth **Rating:** 5.0/5.0 stars **Reviewed by:** Matthew B. | General manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2026 **What do you like best about Birdeye?** What I like best about Birdeye is how it brings everything into one place and actually drives results without adding more work. The automation is the biggest win. Reviews get sent out consistently after move ins and move outs, follow ups happen automatically, and it keeps our locations generating steady feedback without relying on staff to remember. I also like the visibility. Being able to see reviews, listings, messaging, and performance across all locations in one dashboard makes it easy to spot trends and fix issues quickly. Another big plus is how it supports growth. The review volume helps with local SEO, builds trust with customers, and directly impacts rentals. It is not just a tool we use, it is something that actively helps drive business. **What do you dislike about Birdeye?** One of the main challenges with Birdeye is that some of the integrations and data tracking are not always as clear or reliable as they could be. For example, tying reviews and leads back to specific marketing efforts or keywords can be difficult, especially when trying to measure true ROI. The Google keyword tracking and analytics side has felt limited or inconsistent at times. There is also a bit of a learning curve with setup and customization. Things like automation rules, templates, and syncing with other systems take time to dial in, and small changes are not always as straightforward as you would expect. Overall, it is a strong platform, but better reporting clarity and smoother integrations would make it even more valuable. **What problems is Birdeye solving and how is that benefiting you?** Birdeye is solving the problem of inconsistent customer feedback, scattered online presence, and missed opportunities to turn happy customers into new business. Before using it, reviews were hit or miss and depended on staff remembering to ask. Now it automates the entire process. Every move in and move out consistently triggers a review request, which has helped us build a steady flow of feedback across all locations. It also solves the issue of managing multiple listings and customer interactions in different places. Instead of jumping between platforms, everything is centralized, which saves time and makes it easier to respond quickly and stay on top of our reputation. The biggest benefit is growth. More consistent reviews have improved our visibility in local search, built trust with new customers, and directly helped increase rentals. It has taken something that used to be manual and inconsistent and turned it into a system that runs in the background and drives real results. ### 24. Going in an excellent direction! **Rating:** 4.0/5.0 stars **Reviewed by:** Renee W. | Lead Esthetitian & Patient Care Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** January 03, 2023 **What do you like best about Birdeye?** I use Birdeye on a daily basis for communicatin purposes with our patients. With this, Birdeye makes it very easy to build that personal connection with your clients with the easy to use texting system. Not to mention Birdeye's support team is always there on the drop of a hat to assist with any questins or issues you have with the program. Very delightful team. **What do you dislike about Birdeye?** I wish Birdeye had the ability to send out "texting blasts" for marketing purposes. Also, I do wish Birdeye was able to make more of a "profile" for all contacts. That way you are able to keep a Card on file for runnng payments, and able to customize settings for each contact. **What problems is Birdeye solving and how is that benefiting you?** Our clinic had issues keeping organized communication with our patients, and our presence on Google platform was very minimal. Birdeye has helped us gain an ongoing groth of Google reviews which has made up stand out from our local competitors! **Official Response from Ciera Saldona:** > Hi Renee, we appreciate you taking the time to review us! ### 25. Simplified Review Process with Customization Perks **Rating:** 4.5/5.0 stars **Reviewed by:** Samantha M. | Bartender, Mid-Market (51-1000 emp.) **Reviewed Date:** August 13, 2021 **What do you like best about Birdeye?** I really like the customization features of Birdeye. It's crucial for us that the review requests appear as if they're coming directly from our clients, which helps in client engagement. The ability to tailor these requests uniquely to each client ensures they look authentic and cater to every business's specific needs. Also, the initial setup of Birdeye is incredibly easy, thanks to the awesome support team. They're always quick to respond and assist with any issues we have, which makes managing new client accounts smooth and hassle-free. **What do you dislike about Birdeye?** I would like it, when we have integration set up, sometimes they break. And we're not always made aware of that. That can be frustrating because I'm not checking the integrations, you know, truly. Ever after they're set up. So sometimes that happens and go a month without getting review requests. And that's a problem. So I would love to be more informed when integrations are down. **What problems is Birdeye solving and how is that benefiting you?** I find Birdeye simplifies the process of gaining reviews with its easy-to-use technology and customizable review requests, which are crucial for client engagement. It ensures requests appear authentic to the business, making it easier for my clients' feedback to look genuine. ### 26. Amazing platform! **Rating:** 5.0/5.0 stars **Reviewed by:** Lisa M. | Marketing Assistant, Enterprise (> 1000 emp.) **Reviewed Date:** May 21, 2019 **What do you like best about Birdeye?** All of our reps have been amazing! We appreciate the responsiveness that they all have. I love that we can respond to reviews right from the Birdeye dashboard and not have to log into each platform individually! I also love the dashboard so that I can see a quick snapshot of our overall reviews, our ratings on the top three review sites, our conversion rates for both mobile and email, our reviews over time and our NPS score and visitor summary. Also, the reporting feature is super easy to use! The standard reports are powerful but you can also customize them for what you need. An added bonus is that we receive our FB & IG messenger messages on the platform also. We recently added surveys and those are working beautifully! **What do you dislike about Birdeye?** The ONLY thing I dislike is that the phone number and email address that is used for patient texting and emailing is a 2-way line. We often have patients text, call or email for questions, issues, etc. I cannot wait for an enhancement that make it a "do not reply". **Recommendations to others considering Birdeye:** None **What problems is Birdeye solving and how is that benefiting you?** We are getting our patients to review us more and therefore increasing our ratings. We are also sending surveys to new patients to get a feel for their happiness with their visits before they get a review request. I also love the mobile app because if I am away from my computer I can see if there are any negative sentiments and act on them right away! I can also respond to reviews from the app so that I can do it on the fly. **Official Response from Caroline Martinez:** > This is great feedback! Thank you Lisa, for sharing your experience with us. Customer obsession is a core value of ours at BirdEye and we love that Josue has taken such great care of you. ### 27. Easy Navigation and a Centralized Dashboard That Streamlines Reviews and Social Posting **Rating:** 4.5/5.0 stars **Reviewed by:** Bree M. | Director Of Marketing And Community Relations, Mid-Market (51-1000 emp.) **Reviewed Date:** April 13, 2026 **What do you like best about Birdeye?** I like the easy navigation and the centralized dashboard, which helps make managing online reviews and posting to social media simple and efficient. Streamlined layout saves time and helps ensure we maintain a consistent and professional online presence. Helps me stay organized so I can perform at the highest level. **What do you dislike about Birdeye?** The cost may feel higher compared to simpler tools, especially for smaller teams; integrations may require extra help to function exactly as needed. Some features have a learning curve, but it's easy to manage and pick up after you get a hang of it. **What problems is Birdeye solving and how is that benefiting you?** Review management and responding. I use it to post to social media and help mange my content calendar. I also use it for listings to ensure all our listings are correct among multiple platforms. It's nice when I have to update our hours for special occasions or holidays, I just update it on Birdeye and it updates my hours across all social platforms. It's so nice I don't have to go into all these platforms to do that. ### 28. Highly Effective Tool for Reviews, Communication, and Feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Zaman S. | Practice Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2026 **What do you like best about Birdeye?** Patient communication as well as review collection application which is installed on our server. **What do you dislike about Birdeye?** Overall, we are very happy with Birdeye and it has significantly improved our patient communication and review collection. If anything, some features can take a little time to fully learn and navigate at the beginning, but once set up, the system works very efficiently. Any minor issues we’ve had have been well supported by their team **What problems is Birdeye solving and how is that benefiting you?** Birdeye has streamlined several key areas of our practice, including patient communication, review collection, and feedback management. It allows us to efficiently engage with patients through the website chat and messaging, while also automating review requests and surveys. This has significantly improved our online presence, increased the number of positive reviews, and helped us better understand patient satisfaction. Overall, it saves time for the team, improves patient experience, and supports the growth of the practice. ### 29. Birdeye Makes Review Management Easy with Fantastic Support **Rating:** 5.0/5.0 stars **Reviewed by:** Tonya S. | Park Director, Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2026 **What do you like best about Birdeye?** We’ve had an amazing experience using Birdeye! It has made managing our online reviews and customer communication so much easier and more efficient. The platform is very user-friendly, and everything we need is in one place—from sending review requests to responding to customer feedback. What really stands out is how much it has helped improve our online presence and customer engagement. We’ve seen a noticeable increase in positive reviews, and it’s helped build trust with our customers. Their customer support team is also fantastic—always responsive, helpful, and willing to go the extra mile. I highly recommend Birdeye to any business looking to grow and maintain a strong online reputation! **What do you dislike about Birdeye?** I haven’t had a single negative experience using Birdeye. **What problems is Birdeye solving and how is that benefiting you?** Birdeye has been a huge time-saver for our business. Having everything in one easy, accessible place makes it simple to manage reviews, respond to customers, and stay organized. ### 30. Birdeye Simplifies Multi-Location Reputation Management with Powerful Automation **Rating:** 5.0/5.0 stars **Reviewed by:** Nicholas K. | Chief Marketing Officer (CMO), Mid-Market (51-1000 emp.) **Reviewed Date:** April 03, 2026 **What do you like best about Birdeye?** What I like most is how Birdeye centralizes everything—reviews, listings, messaging, and social—into one clean platform. It makes it much easier to manage our online reputation across multiple locations without jumping between tools. The automation around review requests has been especially valuable, helping us consistently generate new reviews with minimal manual effort. It’s also fairly intuitive for our team, which makes adoption and day-to-day use smooth. **What do you dislike about Birdeye?** The UI, while generally clean, can take some time to fully learn when digging into more advanced features. Some features feel a bit hidden, especially when it comes to customizing templates or workflows across multiple locations. Overall, nothing that’s a dealbreaker. **What problems is Birdeye solving and how is that benefiting you?** Birdeye solves the challenge of managing online reputation and local presence for our fitness franchise at scale. Before, reviews, listings, and messaging were fragmented across platforms, which made it difficult to stay consistent and responsive. Now, everything is streamlined in one place, allowing us to respond faster, generate more reviews, and maintain accurate business information across locations. The biggest benefit is efficiency—it saves our team time while helping us build stronger credibility and visibility in each market. **Official Response from Ciera Saldona:** > Thank you for sharing your experience with Birdeye. We're pleased to hear that our platform has helped streamline your online reputation management and local presence for your fitness franchise. We understand the importance of intuitive features and will continue to work on enhancing the user experience. ### 31. Birdeye is the amazing! **Rating:** 5.0/5.0 stars **Reviewed by:** Gretchan P. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2024 **What do you like best about Birdeye?** I love working with the Birdeye team. They’re always willing to help with anything I need, and they respond in a timely manner. The results we’ve been able to help clients achieve have been great. The platform is simple to use, and I especially love being able to use the AI for social posts. I’m in Birdeye every single day, always managing something, and it really helps having everything in one place. The new features being added are amazing! **What do you dislike about Birdeye?** Sometimes when new features are added, the system can glitch a little. The tutorial videos also need a bit of updating. And if they have to get in contact with the engineering team, it can sometimes take a while. **What problems is Birdeye solving and how is that benefiting you?** Birdeye has helped our clients improve their online reputation quickly, and it has also made social media posting easier and faster for them. **Official Response from Ciera Saldona:** > We're so happy to hear that you're satisfied with our platform and the results it has helped your clients achieve. We'll work on addressing the glitches caused by new features and updating our tutorial videos to ensure a smoother experience for you. ### 32. Birdeye Earned a Place in My Daily Routine goes beyond the obvious reputation management angle **Rating:** 5.0/5.0 stars **Reviewed by:** VINAY P. | Mechanical Design Engineer, Design, Enterprise (> 1000 emp.) **Reviewed Date:** April 02, 2026 **What do you like best about Birdeye?** Working daily in design engineering and technical documentation for US lighting projects, managing client communication, project feedback, and online reputation across multiple channels was becoming increasingly fragmented. Birdeye brought all of that into one platform, and the difference was immediate. What stands out most is how comprehensive the toolset is compared to other platforms. Most alternatives focus on one or two functions either review management or messaging, but rarely both done well. Birdeye combines business listing management, a fully featured survey tool, reputation monitoring, and two-way customer messaging in a single workspace. For someone managing documentation and client-facing communication across multiple lighting projects simultaneously, that consolidation removes a significant layer of daily administrative work. The ability to aggregate reviews from over 150 different sources into one dashboard is genuinely practical. On active projects whether coordinating with contractors, suppliers, or end clients on Acuity Lighting products keeping track of feedback and responses across that many platforms manually would not be realistic. Birdeye makes that oversight manageable without constant platform switching. The unified inbox is the feature used most consistently day to day. All two-way customer text conversations come into a single, organized thread. In a documentation and design environment where project updates, revision requests, and client approvals all come through different channels, having one place to track and respond to everything keeps communication clean and accountable. The survey tool adds another layer that competitors often leave out entirely. Collecting structured feedback at key project milestones particularly useful when finalizing technical documentation or completing a design review gives a clear, organized picture of client satisfaction that informal communication simply does not provide. From an accessibility standpoint, Birdeye sits at a practical price point. It offers a broader feature range than newer, less established alternatives while remaining slightly more affordable than top competitors like Podium — a balance that makes it a sensible choice for professional teams managing real project workloads. **What do you dislike about Birdeye?** After using Birdeye daily across design and technical documentation workflows for US lighting projects, a few limitations become noticeable once the platform is part of a serious professional routine. The absence of built-in payment processing is a practical gap. For project-based work where invoicing and approvals often run through the same communication channels, having to switch to a separate payment tool breaks the workflow that Birdeye otherwise does a good job of consolidating. It is a missing piece that would make the platform significantly more complete for client-facing project management. The lack of internal team messaging is another limitation that surfaces regularly. In a documentation and design environment, quick coordination between team members on revision status, illustration updates, or project deadlines happens constantly. Birdeye handles external client communication well, but there is no dedicated channel for internal staff conversation within the platform. That means a separate tool is still needed for team coordination, which partially undermines the all-in-one value proposition. Feature gating is perhaps the most important consideration before committing to a plan. Several of the most useful capabilities surveys, insights, benchmarking, and ticketing are not included in the standard professional plan at high per month. For documentation work where structured client feedback and performance benchmarking are directly relevant, discovering that these features require a premium upgrade after onboarding is a frustration worth knowing about upfront. These limitations do not cancel out the platform’s strengths, but they are honest factors to weigh when evaluating whether the standard plan delivers sufficient value for a professional technical workflow. **What problems is Birdeye solving and how is that benefiting you?** Honestly, the problems Birdeye solves are ones I did not fully appreciate until I saw how much time was going into managing them manually. The first one is business listing consistency. Before using Birdeye, keeping contact information address, phone number, working hours accurate across every online directory was something that just did not get done regularly enough. It is easy to update one or two places and forget the rest. Birdeye manages that across over 100 directories automatically, and apparently that consistency is one of the factors Google weighs in local search ranking. That alone justifies a lot of the platform’s value for visibility. Generating reviews used to be an afterthought. After completing a project or delivering documentation, following up manually with clients to request feedback rarely happened consistently. Birdeye connects with the business system and sends automatic email and text follow-ups after transactions or project milestones. The reviews started coming in more regularly without anyone having to remember to ask which, if I am being honest, was the main reason it was not happening before. The unified inbox solved a problem that was genuinely affecting daily work. Client messages were coming in through different channels and some were getting delayed responses simply because they were easy to miss. Having everything text conversations, review replies, client queries in one thread made response times faster and more consistent. It is one of those things that sounds straightforward but makes a real difference in practice. The webchat widget was an unexpected benefit. Being able to capture website inquiries automatically with preset responses for common questions and the option for manual follow-up means leads and project enquiries do not slip through during busy periods. For lighting project documentation work where client briefs often start with a simple website enquiry, that capture point matters more than it might seem initially. ### 33. Great solution for Proactive Reputation Management with Instant Alerts **Rating:** 5.0/5.0 stars **Reviewed by:** Jason O. | Corporate Director of Sales and Marketing, Enterprise (> 1000 emp.) **Reviewed Date:** February 14, 2025 **What do you like best about Birdeye?** I like that Birdeye lets us monitor our online reputation from one centralized place. The instant alerts are especially helpful because they allow us to respond to negative reviews in real time, which has significantly improved our service recovery. Overall, Birdeye feels proactive in its approach to reputation management, unlike the previous tool we used, Medallia, which tended to be more reactive. The initial setup was also a breeze, largely due to the strong technical support from Birdeye. On top of that, I appreciate that the Birdeye chatbot syncs smoothly with both our website and our CRM. **What do you dislike about Birdeye?** It’s been great so far, and we still haven’t come across any issues or anything we dislike about Birdeye. **What problems is Birdeye solving and how is that benefiting you?** Birdeye centralizes online reputation monitoring and sends instant alerts for negative reviews, which helps me respond in real time and improve service recovery. ### 34. Birdeye has helped improve our online reputation for years **Rating:** 4.5/5.0 stars **Reviewed by:** Lauren T. | Chief Community Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** June 07, 2024 **What do you like best about Birdeye?** I love the review generation tools. We run apartment communities and wanted to increase the amount of Google reviews and bring up our scores. We needed a system that would be easy to use. Reema has been wonderful to work with as well. She provides great support for questions or problems I had while learning how to use Birdeye. This is now our 3rd year working with Birdeye. We are partnering wqith Sahil who is knowledgeable and friendly. He helps me with coordinating review request campaigns at my different rental properties. **What do you dislike about Birdeye?** I don't like having to resize photos for posts that I am sharing to Insta and FB. I wish it was automatic. The calls can get sales-y. We do not want more products than we have had. **What problems is Birdeye solving and how is that benefiting you?** I like that all my social media posts can be done in one dashboard. I also really like that I can add a widget for live chat, and a widget for our good reviews to automatically integrate onto my websites. I am most impressed with how easy it is to send review requests to our residents. The templates are easy to use and straightforward. I LOVE that if someone is having a bad experience they can give us private feedback so we can rectify the solution. New: I love the widget that gets our 4 and 5-star reviews on our website. It makes a difference when people see those! **Official Response from Ciera Saldona:** > Thank you for sharing your positive experience with Birdeye. We're glad to hear that the review generation tools have helped increase the amount of Google reviews for your apartment communities. We're sorry to hear about the inconvenience with resizing photos for posts, and we will take your feedback into account for future enhancements. ### 35. Birdeye Made Our Reviews Program Scalable with Automation and Salesforce Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Brian P. | SVP of Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** March 30, 2026 **What do you like best about Birdeye?** Birdeye has helped us quickly operationalize a more structured and scalable reviews program. The automation, combined with our Salesforce integration, has made it much easier to consistently generate review volume without adding manual work for our team. We’ve been able to see early traction in both review volume and engagement, and the platform makes it easy to manage responses and monitor sentiment across locations. Overall, it’s been a meaningful step forward in turning reviews into a more intentional growth lever rather than something reactive. **What do you dislike about Birdeye?** We’re still early in our use, but one gap so far is the lack of clear benchmarking and guidance around what “good” performance looks like. For example, understanding expected ranges for open rates, click-through rates, and review conversion would help us better evaluate performance and optimize more quickly. There’s also an opportunity for more proactive insights and recommendations, particularly around how to drive program-specific outcomes (e.g., targeting certain service lines or locations). As we scale, connecting activity in the platform more directly to downstream impact like local SEO performance and visibility would make it even more valuable. **What problems is Birdeye solving and how is that benefiting you?** Before Birdeye, our reviews process was largely manual and inconsistent, which made it difficult to generate steady volume or use reviews as a reliable input into local SEO and conversion. Birdeye has helped us standardize and scale review generation through automation, allowing us to consistently capture feedback across locations without adding operational burden to our team. We’re already seeing improvements in review volume and engagement, and it’s giving us better visibility into sentiment at the location level. Over time, this is helping us turn reviews into a more proactive lever for improving local search visibility and supporting admissions, rather than something we react to after the fact. ### 36. Continually Improving and Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Tiffany S. | Marketing Coordinator, Enterprise (> 1000 emp.) **Reviewed Date:** May 02, 2025 **What do you like best about Birdeye?** Birdeye has completely changed how we manage reviews across our locations. With everything in one centralized dashboard, we get real-time visibility into customer feedback, and automated alerts ensure we never miss an important comment. The reporting tools make it easy to spot trends and use data to improve the customer experience. Overall, Birdeye has made managing our reputation at scale much more efficient. **What do you dislike about Birdeye?** The map feature can be a bit finicky at times, but overall it’s still a great feature and has definitely improved. **What problems is Birdeye solving and how is that benefiting you?** Birdeye has made it much easier for us to stay on top of our online reputation across multiple locations and states. The platform gives us a clear, consolidated view of customer feedback, which helps us identify trends and take action quickly. It’s been a valuable tool in shaping our internal processes and adjusting promotions to better align with what our customers want. Birdeye has transformed how we manage reviews across all our locations. Its centralized dashboard provides instant visibility into customer feedback, and automated alerts make sure no important comment slips through the cracks. The robust reporting tools help us identify trends and make data-driven decisions that enhance the customer experience. **Official Response from Ciera Saldona:** > It's fantastic to hear that Birdeye has been beneficial in managing your online reputation and providing valuable insights across your multiple locations. We're committed to helping you succeed and appreciate your support. ### 37. Effortlessly Manage Listings and Reviews with Birdeye **Rating:** 4.5/5.0 stars **Reviewed by:** Ashley B. | Digital Campaign Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** January 15, 2026 **What do you like best about Birdeye?** I like the chat feature because it's quick and usually provides a fast reply. It starts with an AI chatbot and can connect me to someone for support, which is faster than traditionally creating a support ticket. I also appreciate having everything all in one dashboard. The dashboard helps me manage the accuracy of listings easily and makes responding to and managing reviews efficient. I like how it has all clients and targeted needs right on the home dashboard, which helps me target issues quickly. **What do you dislike about Birdeye?** I do think there is a pretty big learning curve (I am still learning). I do wish there was more training or walkthroughs when first starting out, especially with the constantly evolving features they create. **What problems is Birdeye solving and how is that benefiting you?** Birdeye makes managing client reviews and listings efficient with its all-in-one dashboard. It simplifies listing accuracy and enhances review management. The quick chat feature allows fast support without needing a ticket. ### 38. Efficient Communication Tool, Review and Listings Management **Rating:** 5.0/5.0 stars **Reviewed by:** Erica T. | Social Media Specialist / Admin, Enterprise (> 1000 emp.) **Reviewed Date:** December 20, 2023 **What do you like best about Birdeye?** Dewey Pest & Termite Control has found Birdeye to be an asset in improving our client engagement and review management processes. We've been using Birdeye's listings management tool as well, and it's been a great addition to our workflow. Birdeye has significantly streamlined our ability to both respond to and solicit reviews. It has provided us with a user-friendly platform to effortlessly interact with our clients. The ease of use has simplified our workflow, allowing us to promptly address feedback. Birdeye has served as an effective communication tool, enabling seamless and direct interaction with our clients. This feature has facilitated clearer lines of communication, leading to improved client relationships and a more personalized approach to addressing their needs. Overall, Birdeye has proven to be an invaluable tool for our company. **What do you dislike about Birdeye?** At this moment, we have not found anything we dislike about Birdeye. **What problems is Birdeye solving and how is that benefiting you?** Birdeye provides a solution for our review management needs by consolidating all our reviews from various platforms into one accessible platform. This enables us to efficiently monitor and respond to customer feedback in real time. By having a centralized area for review responses, we can promptly address customer concerns, highlight positive experiences, and maintain a consistent brand image across different platforms. This not only enhances our customer service but also allows us to proactively engage with our audience, ultimately creating stronger relationships and improving our overall brand reputation. ### 39. Easy Management, Stellar Support, Needs Report Enhancements **Rating:** 4.5/5.0 stars **Reviewed by:** Maddison R. | Vendor Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** June 19, 2025 **What do you like best about Birdeye?** I love how user-friendly Birdeye's software is, making it easy to manage Google reviews, social posts, update our Google My Business pages, and send surveys and text campaigns to clients. The support team, including Clarissa, Will, and Amber, has been wonderful to work with. The initial setup was easy, and the automations, surveys, and AI chatbot are great features. We use Birdeye integrated with NextGen for SFTP files. **What do you dislike about Birdeye?** Some of the reports could be better and allow for more filters. I also wish the Chatbot had an option that allowed us to place it in a specific location on our website instead of being limited to the bottom right corner. **What problems is Birdeye solving and how is that benefiting you?** Birdeye makes it easy to manage Google reviews, social posts, and update our GMB pages. It also simplifies sending surveys and text campaigns to clients. ### 40. Engage your customers and simplify your reviews with Birdeye. **Rating:** 5.0/5.0 stars **Reviewed by:** Melissa F. | Assistant Practice Manager, Enterprise (> 1000 emp.) **Reviewed Date:** May 23, 2025 **What do you like best about Birdeye?** I really appreciate the automated responses and the AI-driven review summaries. They save me and my team time and help keep our messaging consistent. It’s also very convenient to be able to monitor and respond to both reviews and surveys from a single dashboard. The analytics Birdeye offers are especially valuable for my hospital, providing clear insight into customer sentiment and highlighting areas where we can improve our services and operations. Since we started using Birdeye, we’ve also been receiving thorough, detailed client reviews on a consistent daily basis, which has been very helpful. **What do you dislike about Birdeye?** Birdeye offers a wide range of features, which can create a bit of a learning curve for newcomers. It may take some time to understand how everything fits together and to get the most out of what it can do. **What problems is Birdeye solving and how is that benefiting you?** Many satisfied customers don’t usually leave reviews on their own. Manually reaching out for feedback can feel awkward, can lead to inconsistent responses, and it takes up a lot of time. With Birdeye, after each client interaction—whether it’s a purchase or a service appointment—the system automatically sends a text message or email with a direct link so the customer can leave a review on platforms like Google, Yelp, or other industry-specific sites. Since using it, we’ve seen a noticeable increase in the number of reviews we receive, and they’re often more detailed—especially the positive ones, which frequently include photos. **Official Response from Ciera Saldona:** > We're glad to hear that you appreciate Birdeye's automated responses and AI-powered review summaries. We understand the importance of saving time and maintaining consistent messaging. ### 41. Birdeye Streamlined Our Reputation Management Workflow **Rating:** 5.0/5.0 stars **Reviewed by:** Mary H. | AVP, Brand & Growth, Enterprise (> 1000 emp.) **Reviewed Date:** March 27, 2026 **What do you like best about Birdeye?** For us, Birdeye has been a real game-changer, creating a much more efficient workflow. Having one centralized platform that brings together our essential brand reputation management tools has helped us streamline our processes and take a more consistent, organized approach overall. **What do you dislike about Birdeye?** Nothing! It's been a great tool, and we've enjoyed learning all of the capabilities throughout our implementation phase. **What problems is Birdeye solving and how is that benefiting you?** Previously, we were managing our brand reputation manually. Needless to say, that isn’t ideal in a fast-paced industry, and it often leads to mistakes or issues slipping through the cracks. Birdeye has helped address this by automating review responses and providing a centralized place for all of our tools. We’ve also gained access to analytics and data across all of our locations, which wasn’t readily available to us before. Having that visibility will help us make more data-driven decisions moving forward and support a more strategic approach overall. ### 42. Efficient, Centralized Review Management That Actually Saves Time **Rating:** 5.0/5.0 stars **Reviewed by:** Maura R. | Client Manager, Enterprise (> 1000 emp.) **Reviewed Date:** January 22, 2024 **What do you like best about Birdeye?** What I like most about Birdeye is how it helps maintain consistency in review management. When you’re juggling multiple clients and platforms, it’s easy for responses to feel scattered or delayed, but Birdeye keeps everything organized in one place so nothing slips through the cracks. It makes it much easier to stay on top of every review, respond in a timely way, and keep a consistent voice across the board. That level of consistency not only looks more professional, but it also builds trust with customers over time. Instead of reacting to reviews when you remember, it turns the whole process into something reliable and repeatable. **What do you dislike about Birdeye?** The only thing that can be frustrating is the number of reach outs I receive from Birdeye sypport when I am trying to get in contact with a client to solve a problem. I try to let them know as soon as I hear, but they typically reach out every day if not every other day. **What problems is Birdeye solving and how is that benefiting you?** Birdeye centralizes all reviews in one place, giving you real-time notifications and tools to respond quickly. It makes review management organized, consistent, and much less time-consuming. For you, that means you can maintain a strong reputation, engage customers proactively, and focus on strategy and results instead of getting bogged down in the mechanics of monitoring and replying to reviews. ### 43. All Our Reviews and Messages in One Birdeye Dashboard **Rating:** 5.0/5.0 stars **Reviewed by:** Lauren H. | Marketing Manager, Enterprise (> 1000 emp.) **Reviewed Date:** March 17, 2026 **What do you like best about Birdeye?** As a marketing manager handling a high-volume portfolio of luxury apartments in Northern NJ, I’ve tried every reputation tool under the sun. We finally made the switch to Birdeye a few months ago, and honestly, I don't know how we managed without it. Before Birdeye, I was logging into Google Business, Facebook, and Apartments.com separately just to see if someone had complained about a leaky faucet or praised our concierge. Now, everything—and I mean everything—lands in one dashboard. Whether it's a text from a prospect or a 1-star Google review from a disgruntled neighbor, I see it instantly. **What do you dislike about Birdeye?** The only thing I dislike about BirdEye is the year contract. Month-to-month works better for our business needs usually. **What problems is Birdeye solving and how is that benefiting you?** The biggest headache in my day-to-day was the "vocal minority" problem. You could have 100 happy residents, but the only person who goes to Google is the one who had a package go missing for two hours. Birdeye fixed this by automating our "Peak of Happiness" requests. Now, the second a new lease is signed in AppFolio or a maintenance ticket is closed with a 5-star rating, Birdeye pings the resident for a review. This has moved our Meridia properties from a 3.8 to a 4.7 average. That shift alone has noticeably increased our "Lead to Showing" conversion because prospects trust us before they even park their cars. ### 44. Efficient Reputation Management with Minor Sentiment Glitches **Rating:** 4.5/5.0 stars **Reviewed by:** Jen B. | Field Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 03, 2026 **What do you like best about Birdeye?** I really like Birdeye's ability to consolidate reviews from multiple platforms, it saves me from having to manually gather reviews from different places. I also find the AI sentiment summary quite helpful as it gives a good overview of recent review sentiment, helping me understand how recent clients feel about their experiences with the business. **What do you dislike about Birdeye?** I wish the AI summary gave you options to choose timeframes, like pulling sentiment for a full quarter instead of just the last 100 reviews. Sometimes it also doesn't gauge sentiment correctly which can skew results, even when regularly reported. **What problems is Birdeye solving and how is that benefiting you?** Birdeye consolidates reviews from multiple platforms, eliminating the need to gather them individually. The AI sentiment summary gives a good overview of client feedback, helping me understand how recent clients feel about their experiences. ### 45. Exceptional Service and Continuous Innovation with Birdeye **Rating:** 5.0/5.0 stars **Reviewed by:** Jade H. | Director of Marketing, Enterprise (> 1000 emp.) **Reviewed Date:** November 12, 2025 **What do you like best about Birdeye?** Birdeye is constantly furthering the services and tools within the platform. Every month, there is something new within the dashboard, or capabilities. The team at Birdeye is absolutely FANTASTIC. I recommend Birdeye to everyone that I know would benefit. We have consistently added properties to our portfolio because we are so happy with the service. Implementation is extremely easy, quick and they are always available for questions. Karan and Rahul have been a true asset to our team's success with Birdeye. **What do you dislike about Birdeye?** Honestly, there isn't anything about Birdeye that we dislike. Our experience over the past three years has been excellent. **What problems is Birdeye solving and how is that benefiting you?** Review management and filtering out unhappy guests. Additionally, it's fantastic at being an all-in-one platform to manage responses, requests, etc. We also LOVE that they include micro-SEO management! ### 46. Top-Notch Support and AI Insights That Boost Review Volume **Rating:** 5.0/5.0 stars **Reviewed by:** Rachel B. | Director of Product Management, Enterprise (> 1000 emp.) **Reviewed Date:** March 11, 2026 **What do you like best about Birdeye?** The team at Birdeye is top notch. I talk to Rob N every single day and he is my partner to moving our review program forward. His support and insight is why I am able to execute on our customer feedback program. The test that we just launched increased our review volume by 21% in just one month. The AI insights also helps us manage our many locations on a daily basis. The interface is extremely easy to use and navigate. **What do you dislike about Birdeye?** I do not have any opportunities to share at this time. When I have needed support or a change in functionality, we have been able to partner for resolution. **What problems is Birdeye solving and how is that benefiting you?** With the changes to google rankings and LLM semantic indexing, Birdeye is helping us manage our organic search opportunities to continue to have a healthy top of funnel. We are joint programming to have a healthy outcome driven roadmap for promoting discoverability of our brand(s), locations and managing our reputation. With the amount of locations we have, it is difficult to understand the training and development support that is tailored to each of their needs. With Birdeye we can benchmark across many locations and pinpoint their opportunities to optimize training and guidance. ### 47. User-Friendly Platform with Responsive Support **Rating:** 5.0/5.0 stars **Reviewed by:** Zaire R. | Executive Assistant to the CEO, Mid-Market (51-1000 emp.) **Reviewed Date:** October 03, 2025 **What do you like best about Birdeye?** I use Birdeye for online reputation management. I find it helps by replying to reviews for us and keeps the negative reviews at bay. I really like that the platform is very user-friendly and has some great features like AI, making it super easy to use without much training needed for other staff. I also appreciate that the onboarding team was super helpful and made the setup very easy. Additionally, when I email for help, the support team is quick to fix any issues. **What do you dislike about Birdeye?** could get glitchy at times but mostly great! **What problems is Birdeye solving and how is that benefiting you?** I use Birdeye for online reputation management, as it replies to reviews and helps keep negative reviews at bay. ### 48. Easy to Use and Quick Results **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer B. | Author, Mid-Market (51-1000 emp.) **Reviewed Date:** March 13, 2024 **What do you like best about Birdeye?** Birdeye is very easy to use. By placing just the phone number, the review is sent to the client via text. Super-simple and responses are quick. Once the client is through, there's no delay. We can see the review as soon as it posts. **What do you dislike about Birdeye?** There is a facebook option is helpful for company and firms that allow those, but since we do not use it it don't have a benefit and can sometimes confuse the clients. Other than that, no complaints. **What problems is Birdeye solving and how is that benefiting you?** We were not getting as many online and google reviews as we were sending out. With Birdeyes, we're able to send them to the client while on the phone, help with complete it if needed (Usually it's not needed, though) and we've seen a major uptick in our reviews. ### 49. Intuitive Platform with Comprehensive Review Management **Rating:** 5.0/5.0 stars **Reviewed by:** Biplaba Kumar P. | Digital Marketing Manager, Telecommunications, Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2026 **What do you like best about Birdeye?** I find Birdeye to be an easy-to-use platform for review management and customer communication. It really helps with online reputation and Google ranking, which I appreciate. I like that it combines review messaging, listing, and social media all in one place. The reply filter and the ability to track ratings are also valuable to me. I like saving templates for faster responses and being able to assign reviews to team members, which makes our process a lot more efficient. Plus, after getting past the initial setup, which was a bit challenging, it now feels very easy to use. **What do you dislike about Birdeye?** The pricing is expensive. Initially, the setup was difficult. The AI reply quality could be smarter, like having an industry-specific reply model. **What problems is Birdeye solving and how is that benefiting you?** I find Birdeye easy to use for review management and customer communication, enhancing online reputation and Google ranking. It integrates reviews, messaging, and social media in one platform, allows tracking ratings and assigning reviews to team members for faster responses. **Official Response from Ciera Saldona:** > Thank you for sharing your positive experience with Birdeye. We're pleased to hear that you find our platform easy to use and that it has been beneficial for your online reputation and Google ranking. We appreciate your feedback on the pricing and AI reply quality, and we'll take your suggestions into consideration as we continue to enhance our platform. ### 50. Improved Our Reviews Management Significantly **Rating:** 5.0/5.0 stars **Reviewed by:** Lew D. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2026 **What do you like best about Birdeye?** I really like the color-coordinated email feature in Birdeye, where green means good and takes the reviewer to Google. It's quite helpful as it works as a psychological trick, differentiating between happy (green) and dissatisfied (red) reviews. This system channels all the potentially bad reviews away from Google and directs them to us directly, allowing us to manage and hopefully turn those reviews around. The timing of triggering these reviews after a successful loan funding is effective too, encouraging satisfied customers to leave a five-star review by clicking on the green button. **What do you dislike about Birdeye?** We're early in the searchability with AI. It's nice to reply directly to Google reviews via the Birdeye app, but we're also getting reviews on Zillow and Better Business Bureau and other sites like LendingTree, and we're not able to respond directly to those via the Birdeye app. So having some type of integrated API where you can respond directly to more reviews directly through the app using AI would be much more helpful. Right now, we're not responding to Zillow and Better Business Bureau because it's not integrated; we have to log in to those sites and we don't have the technology with AI to prepare a response. So it just takes more time, and as a CFO, I don't have time to make sure all these reviews are managed. We don't have a marketing department. So if Birdeye had that capability, it would be a lot easier. **What problems is Birdeye solving and how is that benefiting you?** Birdeye helps improve our Google star rating by channeling reviews effectively, steering unhappy customers to contact us directly, and turning potential negative reviews around. **Official Response from Ciera Saldona:** > We're glad to hear that you find our color-coordinated email feature helpful in directing reviews and triggering positive feedback after a successful loan funding. We appreciate your feedback about the need for better integration with other review platforms, and we'll definitely take this into consideration for future improvements. Thank you for sharing your experience with Birdeye! ## Birdeye Discussions - [How do you delete a review you post on this site?](https://www.g2.com/discussions/35410-how-do-you-delete-a-review-you-post-on-this-site) - 7 comments, 2 upvotes - [How can I get 100% of our patients to respond to a review request?](https://www.g2.com/discussions/24847-how-can-i-get-100-of-our-patients-to-respond-to-a-review-request) - 1 comment, 2 upvotes - [What is the best experience management software for small businesses?](https://www.g2.com/discussions/what-is-the-best-experience-management-software-for-small-businesses) - 1 comment, 1 upvote - [Credit Restored](https://www.g2.com/discussions/credit-restored) - 1 comment, 1 upvote - [Why Does Birdeye Refuse to Acknowledge Contract Non Renewals?](https://www.g2.com/discussions/why-does-birdeye-refuse-to-acknowledge-contract-non-renewals) - 1 comment, 1 upvote - [View Birdeye pricing details and edition comparison](https://www.g2.com/products/birdeye/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-02+11%3A28%3A07+-0500&secure%5Bsession_id%5D=3425ebf6-7195-46e4-bf0e-55a72db17e80&secure%5Btoken%5D=68b8502315639b8af75693373f2cb8fea0a774de65f8a4ccc3fa9cb56fb1ebb1&format=llm_user) ## Birdeye Integrations - 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[Yardi Voyager](https://www.g2.com/products/yardi-voyager/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) ## Birdeye Features **Email Marketing** - Building and Personalizing Emails - Sending Outbound Emails - Manage Email Deliverability - Automated Email Responses **Online Marketing** - Landing Pages and Forms - Dynamic Content - A/B Testing - Mobile Optimized - Search Tracking and Optimization **Messenger** - Sequencing - AI - Live Chat - Customization Interface **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - MMS Marketing - Personalization **Listing Management** - Network Directory - Data Aggregators - Duplicate Monitoring - Optimization **Payment Processing** - Encryption - Credit Card Processing - Mobile Payments - Digital Wallet Integration **Local Search Optimization** - Rank Tracking - Online Listings - Google My Business - Reputation Management - Social Media - Dashboards and Reporting **SEO Auditing & Monitoring** - SEO Alerting - SEO Auditing - SEO Change Tracking - Technical SEO **Content & Collaboration** - Content Calendar - Content Library - Shared Inbox - Approval Workflows - Users and Permissions - Content Creation **Analytics** - Net Promoter Score (NPS) - Customer Satisfaction (CSAT) Score - Customer Effort Score (CES) - Gamification **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) **Patient-Centered Functions** - Online Presence Management - Patient Feedback Management - Patient Portal - Patient Communications - Integration with Wearables **Responses** - Customization - Control - Route To Human **Feedback Management** - Tagging - Custom Reports and Dashboards **Conversational Platform** - Personalization - Contextual Engagement - Proactive Engagement **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Content Generation - AI Content Creation Platforms** - Output quality - Branding - Performance **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Document Processing - Feedback Collection **AI Visibility & Tracking** - AI Mention Tracking - AI Search Ranking Insights **Agentic AI - Customer Advocacy** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance **Agentic AI - SEO Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Lead Management** - Marketing Lead Database - Data Quality Management - Segmentation - Lead Scoring and Grading - Lead Nurturing - Online Behavior Tracking - Automated Alerts and Tasks - CRM Lead Integration **Social Management** - Social Analytics - Social Publishing - Campaign Optimization - Social Engagement - Social Ads - Campaign Planning - Hashtag Capabilites **Consumer Intelligence** - Customer Feedback - Competitive Intelligence - Sentiment Analysis **Discovery** - Referral Program **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Channels** - Social Media - Website - Text Message (SMS) - Voice Assistants - Other **Performance** - Real-Time Updates - Analytics **Administration** - Reporting & Analytics - E-commerce Integration - Processing Fees - POS Integration - Omnichannel - Levels 1 & 2 - Level 3 **SEO Content & Rankings** - Link Building - Keyword Research - SERP Rank Tracking - Localization - Content Insights **Customization** - Stakeholder Management - Multilanguage Support - Multiple Branding Support - Vertical-specific Solutions **Platform** - Conversation Editor - Integration - Human-In-The-Loop **Operations** - Workflow Management - Interoperability - Digital Intake Forms - Engagement Measuring - Patient Satisfaction Management - EHR Integration - IPC Systems Integration **Platform** - Live chat - Integrations - Branding - Analytics - Role-based access - Collection of information **Feedback Analysis** - Thematic Analysis - Sentiment Analysis - NPS/CSAT Scoring **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Management - AI Content Creation Platforms** - Collaboration - Security and Privacy - Moderation **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Sentiment & Brand Analysis** - AI Sentiment Monitoring - AI Hallucination Detection **Campaign Management** - Program Management - Event / Webinar Marketing - Calendaring - Budgeting **Platform** - Internationalization - User, Role, and Access Management - Performance and Reliability - Reporting and Dashboards - Mobile User Support **Reporting** - Corporate Reporting - Dashboard **Media Monitoring** - Social Networks Monitoring - Social Media Management - Digital Media Monitoring **Insight** - Monitoring - Adoption Insight - Engagement Analysis ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Customers** - Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion **SEO Reporting** - Competitor Analysis - Data Visualization - Custom Reports - White Label **Payment Options** - Multi-Currency - Online payment portal **Feedback Sources** - Online Reviews - Surveys - Customer Service Channels **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Competitive Benchmarking** - Industry AI Sentiment Benchmarking - Competitor AI Presence Comparison **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Agentic AI - Social Media Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Social** - Social Listening - Social Sharing - Social Campaigns - Social Media Engagement - Social Media Advertising **Mobile** - Mobile Optimization **Security** - POS Verification **SMS Platform** - Reporting - Automation - White Label - Text-to-Landline - Short Codes - API Integration **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **AI Content Optimization** - Semantic Optimization for AI Models - AI-Driven Content Recommendations **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Agentic AI - Experience Management** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Conversational Marketing** - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Decision Making **Reporting & Analytics** - Basic Reporting - Web Analytics - ROI Analytics - Revenue Analytics - SEO / Keyword Analytics **Platform** - Multichannel Sharing - Content Distribution **Platform** - Accounting integration - E-commerce Integration **Reporting & Alerts** - Real-Time AI Mention Alerts - AI Visibility Reporting **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Performance and Reliability - Output Document Generation **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Agentic AI - Marketing Automation** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving ## Top Birdeye Alternatives - [SOCi](https://www.g2.com/products/soci/reviews) - 4.5/5.0 (3,931 reviews) - [HighLevel](https://www.g2.com/products/highlevel/reviews) - 4.6/5.0 (623 reviews) - [Vendasta AI Platform](https://www.g2.com/products/vendasta-ai-platform/reviews) - 4.5/5.0 (520 reviews)