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Best Online Reputation Management Software

Alanna Iwuh
A
Researched and written by Alanna Iwuh

Online reputation management software allows companies to monitor users’ online reviews and promote positive experiences through online review platforms. Companies hoping to promote their brand through positive online user reviews will use online reputation management software to capture negative experiences. The products also provide mechanisms for users to submit new reviews through email or advertising campaigns. The products provide platforms that marketing teams use to aggregate and interpret their company’s online reputation. Teams will often utilize digital forms provided by the platform to conduct email campaigns and harness new reviews. Many products also possess monitoring tools to discover discussions and posts from users on social media. These products differ from social media monitoring software in that they aim to collect online reviews, but can include social media features. There is confusion, but little crossover with product review software. Those tools host customer reviews on e-commerce sites and provide little monitoring or management capabilities.

To qualify for inclusion in the Online Reputation Management category, a product must:

Monitor online review sites for new and existing negative reviews
Have a management platform to aggregate and interpret online reviews
Create alerts and reports regarding a brand's current online reputation
Provide forms or a vehicle to garner new online reviews

Best Online Reputation Management Software At A Glance

Best for Small Businesses:
Best for Mid-Market:
Best for Enterprise:
Highest User Satisfaction:
Best Free Software:
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Best for Enterprise:
Highest User Satisfaction:
Best Free Software:

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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260 Listings in Online Reputation Management Available
(3,140)4.7 out of 5
Optimized for quick response
6th Easiest To Use in Online Reputation Management software
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Birdeye is the top-rated reputation, social media, and customer experience platform for local brands and multi-location businesses. Over 150,000 businesses leverage Birdeye’s AI-powered platform to ge

    Users
    • Owner
    • Marketing Manager
    Industries
    • Hospital & Health Care
    • Real Estate
    Market Segment
    • 56% Small-Business
    • 35% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Birdeye is a platform that helps businesses manage their reputation and customer experience, offering features such as review management, customer engagement, and analytics.
    • Reviewers like the platform's ability to aggregate reviews across multiple channels, its user-friendly interface, and the convenience of having all customer feedback in one place.
    • Users reported issues with the platform's pricing, occasional glitches, and difficulties in understanding and navigating the interface, especially for those who are not tech-savvy.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Birdeye Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1,096
    Helpful
    1,059
    Review Management
    972
    Customer Support
    690
    Reviews
    606
    Cons
    Missing Features
    201
    Review Management
    183
    Integration Issues
    151
    Learning Curve
    136
    Limitations
    131
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Birdeye features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 9.0
    9.2
    Customer Feedback
    Average: 8.8
    8.5
    Digital Media Monitoring
    Average: 8.1
    8.7
    Competitive Intelligence
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Birdeye
    Company Website
    Year Founded
    2012
    HQ Location
    Palo Alto, CA
    Twitter
    @BirdEye_
    5,296 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,264 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Birdeye is the top-rated reputation, social media, and customer experience platform for local brands and multi-location businesses. Over 150,000 businesses leverage Birdeye’s AI-powered platform to ge

Users
  • Owner
  • Marketing Manager
Industries
  • Hospital & Health Care
  • Real Estate
Market Segment
  • 56% Small-Business
  • 35% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Birdeye is a platform that helps businesses manage their reputation and customer experience, offering features such as review management, customer engagement, and analytics.
  • Reviewers like the platform's ability to aggregate reviews across multiple channels, its user-friendly interface, and the convenience of having all customer feedback in one place.
  • Users reported issues with the platform's pricing, occasional glitches, and difficulties in understanding and navigating the interface, especially for those who are not tech-savvy.
Birdeye Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1,096
Helpful
1,059
Review Management
972
Customer Support
690
Reviews
606
Cons
Missing Features
201
Review Management
183
Integration Issues
151
Learning Curve
136
Limitations
131
Birdeye features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.0
9.2
Customer Feedback
Average: 8.8
8.5
Digital Media Monitoring
Average: 8.1
8.7
Competitive Intelligence
Average: 8.4
Seller Details
Seller
Birdeye
Company Website
Year Founded
2012
HQ Location
Palo Alto, CA
Twitter
@BirdEye_
5,296 Twitter followers
LinkedIn® Page
www.linkedin.com
1,264 employees on LinkedIn®
(2,327)4.6 out of 5
Optimized for quick response
7th Easiest To Use in Online Reputation Management software
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Reputation is the only platform that empowers companies to fulfill their brand promise by measuring, managing, and scaling their reputation performance in real-time, everywhere. Functioning as a busin

    Users
    • Community Manager
    • Property Manager
    Industries
    • Automotive
    • Real Estate
    Market Segment
    • 45% Mid-Market
    • 29% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Reputation.com is a software platform that allows users to manage and respond to customer reviews, track social media engagement, and analyze data from various sources in one place.
    • Reviewers like the user-friendly interface, the ability to post on all social media outlets from one spot, the reporting tools, and the convenience of having all reviews and social media engagement data in one place.
    • Reviewers mentioned issues with the implementation process, limitations in posting to multiple sites, the inability to send another review until 30 days after the first one, and the lack of reminder emails for unresponded surveys.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Reputation Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    457
    Review Management
    334
    Helpful
    313
    Centralized Reviews
    259
    Reputation Management
    198
    Cons
    Review Management
    123
    Improvement Needed
    117
    Missing Features
    98
    Review Issues
    80
    Reporting Issues
    68
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Reputation features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.0
    9.0
    Customer Feedback
    Average: 8.8
    8.5
    Digital Media Monitoring
    Average: 8.1
    8.6
    Competitive Intelligence
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2006
    HQ Location
    Redwood City, CA
    Twitter
    @Reputation_Com
    11,224 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    707 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Reputation is the only platform that empowers companies to fulfill their brand promise by measuring, managing, and scaling their reputation performance in real-time, everywhere. Functioning as a busin

Users
  • Community Manager
  • Property Manager
Industries
  • Automotive
  • Real Estate
Market Segment
  • 45% Mid-Market
  • 29% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Reputation.com is a software platform that allows users to manage and respond to customer reviews, track social media engagement, and analyze data from various sources in one place.
  • Reviewers like the user-friendly interface, the ability to post on all social media outlets from one spot, the reporting tools, and the convenience of having all reviews and social media engagement data in one place.
  • Reviewers mentioned issues with the implementation process, limitations in posting to multiple sites, the inability to send another review until 30 days after the first one, and the lack of reminder emails for unresponded surveys.
Reputation Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
457
Review Management
334
Helpful
313
Centralized Reviews
259
Reputation Management
198
Cons
Review Management
123
Improvement Needed
117
Missing Features
98
Review Issues
80
Reporting Issues
68
Reputation features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.0
9.0
Customer Feedback
Average: 8.8
8.5
Digital Media Monitoring
Average: 8.1
8.6
Competitive Intelligence
Average: 8.4
Seller Details
Company Website
Year Founded
2006
HQ Location
Redwood City, CA
Twitter
@Reputation_Com
11,224 Twitter followers
LinkedIn® Page
www.linkedin.com
707 employees on LinkedIn®

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By SOCi
(2,794)4.5 out of 5
Optimized for quick response
10th Easiest To Use in Online Reputation Management software
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SOCi is the leader in AI-powered marketing solutions for multi-location businesses. With its proprietary Genius AI™ and suite of Genius Agents™, SOCi provides a first-of-its-kind, AI-powered digital w

    Users
    • Owner
    • Property Manager
    Industries
    • Real Estate
    • Marketing and Advertising
    Market Segment
    • 54% Small-Business
    • 30% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • SOCi is a social media management tool that allows users to manage multiple social media accounts and online reviews in one place.
    • Users like the straightforward scheduling tools, the ability to track engagement, respond quickly, and the time-saving aspect of the platform, especially when managing multiple accounts.
    • Users experienced occasional lagging, especially when scheduling multiple posts at once, and expressed a desire for more detailed reporting features and customization in analytics.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • SOCi Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1,250
    Post Scheduling
    749
    Scheduling Posts
    697
    Scheduling
    612
    Multi-platform
    593
    Cons
    Missing Features
    332
    Posting Issues
    331
    Limited Features
    237
    Improvement Needed
    231
    Social Media Integration
    192
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • SOCi features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 9.0
    8.7
    Customer Feedback
    Average: 8.8
    8.6
    Digital Media Monitoring
    Average: 8.1
    8.3
    Competitive Intelligence
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    SOCi
    Company Website
    Year Founded
    2012
    HQ Location
    San Diego, California
    LinkedIn® Page
    www.linkedin.com
    709 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

SOCi is the leader in AI-powered marketing solutions for multi-location businesses. With its proprietary Genius AI™ and suite of Genius Agents™, SOCi provides a first-of-its-kind, AI-powered digital w

Users
  • Owner
  • Property Manager
Industries
  • Real Estate
  • Marketing and Advertising
Market Segment
  • 54% Small-Business
  • 30% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • SOCi is a social media management tool that allows users to manage multiple social media accounts and online reviews in one place.
  • Users like the straightforward scheduling tools, the ability to track engagement, respond quickly, and the time-saving aspect of the platform, especially when managing multiple accounts.
  • Users experienced occasional lagging, especially when scheduling multiple posts at once, and expressed a desire for more detailed reporting features and customization in analytics.
SOCi Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1,250
Post Scheduling
749
Scheduling Posts
697
Scheduling
612
Multi-platform
593
Cons
Missing Features
332
Posting Issues
331
Limited Features
237
Improvement Needed
231
Social Media Integration
192
SOCi features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.0
8.7
Customer Feedback
Average: 8.8
8.6
Digital Media Monitoring
Average: 8.1
8.3
Competitive Intelligence
Average: 8.4
Seller Details
Seller
SOCi
Company Website
Year Founded
2012
HQ Location
San Diego, California
LinkedIn® Page
www.linkedin.com
709 employees on LinkedIn®
(1,845)4.6 out of 5
Optimized for quick response
4th Easiest To Use in Online Reputation Management software
Save to My Lists
Entry Level Price:$399.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Podium is the all-in-one AI-powered lead management and communication platform used by more than 100,000 businesses to acquire and convert new customers. At the forefront of Podium’s innovation is its

    Users
    • General Manager
    • Owner
    Industries
    • Automotive
    • Retail
    Market Segment
    • 59% Small-Business
    • 36% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Podium is a communication platform that allows businesses to interact with customers and manage conversations.
    • Reviewers frequently mention the ease of use, the ability to schedule and automate messages, and the convenience of having all communications in one place.
    • Users experienced issues with the bulk message feature, occasional glitches, and difficulties with integrating the platform with their existing CRM systems.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Podium Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    410
    Communication
    328
    Easy Communication
    314
    Helpful
    306
    Useful
    249
    Cons
    Missing Features
    101
    Messaging Issues
    97
    Limited Features
    79
    Chat Functionality
    69
    Expensive
    63
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Podium features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.0
    9.2
    Customer Feedback
    Average: 8.8
    8.3
    Digital Media Monitoring
    Average: 8.1
    8.5
    Competitive Intelligence
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Podium
    Company Website
    Year Founded
    2014
    HQ Location
    Lehi, UT
    Twitter
    @PodiumHQ
    3,452 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,359 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Podium is the all-in-one AI-powered lead management and communication platform used by more than 100,000 businesses to acquire and convert new customers. At the forefront of Podium’s innovation is its

Users
  • General Manager
  • Owner
Industries
  • Automotive
  • Retail
Market Segment
  • 59% Small-Business
  • 36% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Podium is a communication platform that allows businesses to interact with customers and manage conversations.
  • Reviewers frequently mention the ease of use, the ability to schedule and automate messages, and the convenience of having all communications in one place.
  • Users experienced issues with the bulk message feature, occasional glitches, and difficulties with integrating the platform with their existing CRM systems.
Podium Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
410
Communication
328
Easy Communication
314
Helpful
306
Useful
249
Cons
Missing Features
101
Messaging Issues
97
Limited Features
79
Chat Functionality
69
Expensive
63
Podium features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.0
9.2
Customer Feedback
Average: 8.8
8.3
Digital Media Monitoring
Average: 8.1
8.5
Competitive Intelligence
Average: 8.4
Seller Details
Seller
Podium
Company Website
Year Founded
2014
HQ Location
Lehi, UT
Twitter
@PodiumHQ
3,452 Twitter followers
LinkedIn® Page
www.linkedin.com
1,359 employees on LinkedIn®
By G2
(1,068)4.5 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    G2 is a comprehensive software marketplace solution designed to assist businesses in the software and service sectors with brand visibility, customer engagement, and revenue generation. With over 100

    Users
    • Marketing Manager
    • Head of Marketing
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 50% Mid-Market
    • 31% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • G2 Marketing Solutions Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    210
    Helpful
    198
    Ease of Use
    179
    Lead Generation
    89
    Business Growth
    88
    Cons
    Expensive
    62
    Pricing Issues
    46
    Review Issues
    31
    Bias in Reviews
    26
    Poor Interface Design
    25
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • G2 Marketing Solutions features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.0
    9.1
    Customer Feedback
    Average: 8.8
    6.9
    Digital Media Monitoring
    Average: 8.1
    8.6
    Competitive Intelligence
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    G2
    Company Website
    Year Founded
    2012
    HQ Location
    Chicago, IL
    Twitter
    @G2dotcom
    33,179 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    976 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

G2 is a comprehensive software marketplace solution designed to assist businesses in the software and service sectors with brand visibility, customer engagement, and revenue generation. With over 100

Users
  • Marketing Manager
  • Head of Marketing
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 50% Mid-Market
  • 31% Small-Business
G2 Marketing Solutions Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
210
Helpful
198
Ease of Use
179
Lead Generation
89
Business Growth
88
Cons
Expensive
62
Pricing Issues
46
Review Issues
31
Bias in Reviews
26
Poor Interface Design
25
G2 Marketing Solutions features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.0
9.1
Customer Feedback
Average: 8.8
6.9
Digital Media Monitoring
Average: 8.1
8.6
Competitive Intelligence
Average: 8.4
Seller Details
Seller
G2
Company Website
Year Founded
2012
HQ Location
Chicago, IL
Twitter
@G2dotcom
33,179 Twitter followers
LinkedIn® Page
www.linkedin.com
976 employees on LinkedIn®
(414)4.6 out of 5
Optimized for quick response
13th Easiest To Use in Online Reputation Management software
Save to My Lists
Entry Level Price:$228.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Thryv is a do-it-all business management software that helps you streamline your business so you can get back to the things you love. Small business owners communicate better, solve more business chal

    Users
    • Owner
    • President
    Industries
    • Construction
    • Consumer Services
    Market Segment
    • 97% Small-Business
    • 3% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Thryv is a software that integrates various features such as scheduling, account management, and communication into one platform for businesses.
    • Reviewers frequently mention the convenience of having all features in one place, the ease of use, and the helpful customer service.
    • Users reported issues with slow customer service response, software bugs affecting client information, and lack of certain features such as inventory management and customizable forms.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Thryv Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    101
    Customer Support
    81
    Helpful
    65
    Customer Service
    59
    Centralized Management
    38
    Cons
    Missing Features
    18
    Learning Curve
    12
    Poor Customer Support
    11
    Expensive
    10
    Limited Features
    10
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Thryv features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.0
    8.7
    Customer Feedback
    Average: 8.8
    8.7
    Digital Media Monitoring
    Average: 8.1
    8.4
    Competitive Intelligence
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Thryv
    Company Website
    Year Founded
    2012
    HQ Location
    Atlanta, GA
    Twitter
    @thryv
    8,786 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    5,096 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Thryv is a do-it-all business management software that helps you streamline your business so you can get back to the things you love. Small business owners communicate better, solve more business chal

Users
  • Owner
  • President
Industries
  • Construction
  • Consumer Services
Market Segment
  • 97% Small-Business
  • 3% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Thryv is a software that integrates various features such as scheduling, account management, and communication into one platform for businesses.
  • Reviewers frequently mention the convenience of having all features in one place, the ease of use, and the helpful customer service.
  • Users reported issues with slow customer service response, software bugs affecting client information, and lack of certain features such as inventory management and customizable forms.
Thryv Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
101
Customer Support
81
Helpful
65
Customer Service
59
Centralized Management
38
Cons
Missing Features
18
Learning Curve
12
Poor Customer Support
11
Expensive
10
Limited Features
10
Thryv features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.0
8.7
Customer Feedback
Average: 8.8
8.7
Digital Media Monitoring
Average: 8.1
8.4
Competitive Intelligence
Average: 8.4
Seller Details
Seller
Thryv
Company Website
Year Founded
2012
HQ Location
Atlanta, GA
Twitter
@thryv
8,786 Twitter followers
LinkedIn® Page
www.linkedin.com
5,096 employees on LinkedIn®
(368)4.8 out of 5
Optimized for quick response
2nd Easiest To Use in Online Reputation Management software
Save to My Lists
Entry Level Price:$75.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    NiceJob is the easiest way to become a top rated business. It's a reputation marketing platform designed to help your businesses grow by attracting more leads and closing more sales. We do this by aut

    Users
    • Owner
    • President
    Industries
    • Construction
    • Consumer Services
    Market Segment
    • 95% Small-Business
    • 4% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • NiceJob is a platform that streamlines the process of collecting customer reviews and improving online reputation.
    • Reviewers frequently mention the significant increase in positive reviews, the intuitive interface, and the prompt customer support as key benefits of using NiceJob.
    • Users reported issues with the lack of multi-location review display, glitches with HubSpot integration, and the inability to filter and prevent unhappy customers from leaving bad reviews.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • NiceJob Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    57
    Review Increase
    50
    Helpful
    45
    Review Management
    45
    Customer Support
    39
    Cons
    Missing Features
    12
    Review Management
    9
    Expensive
    7
    Integration Issues
    4
    Limited Features
    4
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • NiceJob features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.0
    9.3
    Customer Feedback
    Average: 8.8
    8.8
    Digital Media Monitoring
    Average: 8.1
    8.6
    Competitive Intelligence
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Paystone
    Company Website
    Year Founded
    2002
    HQ Location
    Montréal, CA
    LinkedIn® Page
    www.linkedin.com
    172 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

NiceJob is the easiest way to become a top rated business. It's a reputation marketing platform designed to help your businesses grow by attracting more leads and closing more sales. We do this by aut

Users
  • Owner
  • President
Industries
  • Construction
  • Consumer Services
Market Segment
  • 95% Small-Business
  • 4% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • NiceJob is a platform that streamlines the process of collecting customer reviews and improving online reputation.
  • Reviewers frequently mention the significant increase in positive reviews, the intuitive interface, and the prompt customer support as key benefits of using NiceJob.
  • Users reported issues with the lack of multi-location review display, glitches with HubSpot integration, and the inability to filter and prevent unhappy customers from leaving bad reviews.
NiceJob Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
57
Review Increase
50
Helpful
45
Review Management
45
Customer Support
39
Cons
Missing Features
12
Review Management
9
Expensive
7
Integration Issues
4
Limited Features
4
NiceJob features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.0
9.3
Customer Feedback
Average: 8.8
8.8
Digital Media Monitoring
Average: 8.1
8.6
Competitive Intelligence
Average: 8.4
Seller Details
Seller
Paystone
Company Website
Year Founded
2002
HQ Location
Montréal, CA
LinkedIn® Page
www.linkedin.com
172 employees on LinkedIn®
By Yext
(472)4.4 out of 5
Optimized for quick response
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Yext (NYSE: YEXT) is the leading digital presence platform for multi-location brands, with thousands of customers worldwide. With one central platform, brands can seamlessly deliver consistent, accura

    Users
    • Digital Marketing Manager
    • Digital Marketing Specialist
    Industries
    • Hospital & Health Care
    • Marketing and Advertising
    Market Segment
    • 41% Enterprise
    • 36% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Yext is a platform that allows businesses to manage and publish accurate location information across the web, track customer feedback, and automate updates.
    • Users frequently mention the ease of making widespread changes to multiple locations with one upload, the ability to integrate with multiple platforms, and the responsive and helpful customer support.
    • Users reported that the cost can be high for small businesses, the cancellation process can be difficult with listings potentially vanishing or becoming outdated, and the platform can feel overwhelming with its numerous features.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Yext Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    33
    Helpful
    29
    Customer Support
    25
    Customer Service
    20
    Centralized Management
    17
    Cons
    Poor Customer Support
    14
    Inadequate Support
    10
    Learning Curve
    10
    Missing Features
    9
    Limited Features
    8
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Yext features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 9.0
    8.6
    Customer Feedback
    Average: 8.8
    8.0
    Digital Media Monitoring
    Average: 8.1
    7.7
    Competitive Intelligence
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Yext
    Company Website
    Year Founded
    2006
    HQ Location
    New York
    Twitter
    @yext
    22,288 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,013 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Yext (NYSE: YEXT) is the leading digital presence platform for multi-location brands, with thousands of customers worldwide. With one central platform, brands can seamlessly deliver consistent, accura

Users
  • Digital Marketing Manager
  • Digital Marketing Specialist
Industries
  • Hospital & Health Care
  • Marketing and Advertising
Market Segment
  • 41% Enterprise
  • 36% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Yext is a platform that allows businesses to manage and publish accurate location information across the web, track customer feedback, and automate updates.
  • Users frequently mention the ease of making widespread changes to multiple locations with one upload, the ability to integrate with multiple platforms, and the responsive and helpful customer support.
  • Users reported that the cost can be high for small businesses, the cancellation process can be difficult with listings potentially vanishing or becoming outdated, and the platform can feel overwhelming with its numerous features.
Yext Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
33
Helpful
29
Customer Support
25
Customer Service
20
Centralized Management
17
Cons
Poor Customer Support
14
Inadequate Support
10
Learning Curve
10
Missing Features
9
Limited Features
8
Yext features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.0
8.6
Customer Feedback
Average: 8.8
8.0
Digital Media Monitoring
Average: 8.1
7.7
Competitive Intelligence
Average: 8.4
Seller Details
Seller
Yext
Company Website
Year Founded
2006
HQ Location
New York
Twitter
@yext
22,288 Twitter followers
LinkedIn® Page
www.linkedin.com
2,013 employees on LinkedIn®
(240)4.7 out of 5
Optimized for quick response
3rd Easiest To Use in Online Reputation Management software
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Experience.com caters to a wide-ranging target market, including local professionals and multi-location brands seeking to fortify their online reputation through the power of AI and customer feedback.

    Users
    • Branch Manager
    • Loan Officer
    Industries
    • Financial Services
    • Banking
    Market Segment
    • 49% Mid-Market
    • 27% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Experience.com is a platform that automates the process of requesting and managing reviews, improving SEO, and integrating with social media platforms.
    • Users frequently mention the ease of use, the automation of review requests, the improvement in SEO, and the seamless integration with social media platforms as key benefits of Experience.com.
    • Reviewers experienced issues such as difficulty in setting up, limitations in language options, challenges in linking to certain social media accounts, and a lack of flexibility in filtering search results.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Experience.com Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    109
    Helpful
    94
    Review Management
    84
    Experience
    74
    Centralized Reviews
    62
    Cons
    Review Management
    24
    Missing Features
    22
    Linking Issues
    19
    Reporting Issues
    19
    Review Issues
    16
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Experience.com features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.0
    9.5
    Customer Feedback
    Average: 8.8
    8.9
    Digital Media Monitoring
    Average: 8.1
    9.0
    Competitive Intelligence
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2015
    HQ Location
    San Ramon, California
    LinkedIn® Page
    www.linkedin.com
    292 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Experience.com caters to a wide-ranging target market, including local professionals and multi-location brands seeking to fortify their online reputation through the power of AI and customer feedback.

Users
  • Branch Manager
  • Loan Officer
Industries
  • Financial Services
  • Banking
Market Segment
  • 49% Mid-Market
  • 27% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Experience.com is a platform that automates the process of requesting and managing reviews, improving SEO, and integrating with social media platforms.
  • Users frequently mention the ease of use, the automation of review requests, the improvement in SEO, and the seamless integration with social media platforms as key benefits of Experience.com.
  • Reviewers experienced issues such as difficulty in setting up, limitations in language options, challenges in linking to certain social media accounts, and a lack of flexibility in filtering search results.
Experience.com Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
109
Helpful
94
Review Management
84
Experience
74
Centralized Reviews
62
Cons
Review Management
24
Missing Features
22
Linking Issues
19
Reporting Issues
19
Review Issues
16
Experience.com features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.0
9.5
Customer Feedback
Average: 8.8
8.9
Digital Media Monitoring
Average: 8.1
9.0
Competitive Intelligence
Average: 8.4
Seller Details
Company Website
Year Founded
2015
HQ Location
San Ramon, California
LinkedIn® Page
www.linkedin.com
292 employees on LinkedIn®
(289)4.5 out of 5
Optimized for quick response
5th Easiest To Use in Online Reputation Management software
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Synup transforms brands' online presence with a three-pronged approach: local listings, reputation management, and social media management. With Synup, brands can deliver relevant and trustworthy busi

    Users
    • Owner
    • CEO
    Industries
    • Marketing and Advertising
    • Financial Services
    Market Segment
    • 75% Small-Business
    • 19% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Synup is a platform that provides services for managing online listings, reviews, and local landing pages for businesses.
    • Users like Synup's user-friendly dashboard, efficient listing management, real-time review notifications, and the ability to create local landing pages, which have significantly increased customer engagement and online visibility.
    • Reviewers experienced difficulties with initial setup, occasional bugs, and a lack of certain functionalities, and some users found the platform's interface to have a learning curve despite its user-friendliness.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Synup Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    106
    Helpful
    80
    Customer Support
    72
    Review Management
    64
    Features
    53
    Cons
    Learning Curve
    15
    Difficult Learning
    13
    Feature Limitations
    12
    Improvement Needed
    12
    Learning Difficulty
    10
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Synup features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.0
    8.8
    Customer Feedback
    Average: 8.8
    8.3
    Digital Media Monitoring
    Average: 8.1
    8.7
    Competitive Intelligence
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Synup
    Company Website
    Year Founded
    2014
    HQ Location
    New York, New York
    Twitter
    @synup
    3,131 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    89 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Synup transforms brands' online presence with a three-pronged approach: local listings, reputation management, and social media management. With Synup, brands can deliver relevant and trustworthy busi

Users
  • Owner
  • CEO
Industries
  • Marketing and Advertising
  • Financial Services
Market Segment
  • 75% Small-Business
  • 19% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Synup is a platform that provides services for managing online listings, reviews, and local landing pages for businesses.
  • Users like Synup's user-friendly dashboard, efficient listing management, real-time review notifications, and the ability to create local landing pages, which have significantly increased customer engagement and online visibility.
  • Reviewers experienced difficulties with initial setup, occasional bugs, and a lack of certain functionalities, and some users found the platform's interface to have a learning curve despite its user-friendliness.
Synup Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
106
Helpful
80
Customer Support
72
Review Management
64
Features
53
Cons
Learning Curve
15
Difficult Learning
13
Feature Limitations
12
Improvement Needed
12
Learning Difficulty
10
Synup features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.0
8.8
Customer Feedback
Average: 8.8
8.3
Digital Media Monitoring
Average: 8.1
8.7
Competitive Intelligence
Average: 8.4
Seller Details
Seller
Synup
Company Website
Year Founded
2014
HQ Location
New York, New York
Twitter
@synup
3,131 Twitter followers
LinkedIn® Page
www.linkedin.com
89 employees on LinkedIn®
(171)4.5 out of 5
View top Consulting Services for HighLevel
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Entry Level Price:$297.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    HighLevel is an all-in-one Sales & Marketing CRM currently powering hundreds of thousands of businesses worldwide. Functionality includes CRM, Email, 2-way SMS, Consolidated SMS/Messenger/Instagra

    Users
    • Owner
    • CEO
    Industries
    • Marketing and Advertising
    • Health, Wellness and Fitness
    Market Segment
    • 91% Small-Business
    • 6% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • HighLevel is a platform that integrates marketing and sales tools, allowing users to manage their operations from one place.
    • Users frequently mention the ease of setting up funnels, automations, and emails, the helpfulness of the support team, and the time-saving benefits of the platform.
    • Users mentioned that HighLevel can feel overwhelming due to its many features, the mobile app could be improved, and occasional bugs and technical difficulties occur.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • HighLevel Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    45
    Ease of Use
    35
    Helpful
    31
    Feature Richness
    29
    Automation
    27
    Cons
    Learning Curve
    16
    Poor Customer Support
    13
    Missing Features
    12
    Overwhelming Experience
    12
    Steep Learning Curve
    11
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • HighLevel features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 9.0
    8.8
    Customer Feedback
    Average: 8.8
    7.9
    Digital Media Monitoring
    Average: 8.1
    8.6
    Competitive Intelligence
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    HighLevel
    Company Website
    Year Founded
    2018
    HQ Location
    Dallas, Texas
    Twitter
    @gohighlevel
    5,544 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,134 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

HighLevel is an all-in-one Sales & Marketing CRM currently powering hundreds of thousands of businesses worldwide. Functionality includes CRM, Email, 2-way SMS, Consolidated SMS/Messenger/Instagra

Users
  • Owner
  • CEO
Industries
  • Marketing and Advertising
  • Health, Wellness and Fitness
Market Segment
  • 91% Small-Business
  • 6% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • HighLevel is a platform that integrates marketing and sales tools, allowing users to manage their operations from one place.
  • Users frequently mention the ease of setting up funnels, automations, and emails, the helpfulness of the support team, and the time-saving benefits of the platform.
  • Users mentioned that HighLevel can feel overwhelming due to its many features, the mobile app could be improved, and occasional bugs and technical difficulties occur.
HighLevel Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
45
Ease of Use
35
Helpful
31
Feature Richness
29
Automation
27
Cons
Learning Curve
16
Poor Customer Support
13
Missing Features
12
Overwhelming Experience
12
Steep Learning Curve
11
HighLevel features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.0
8.8
Customer Feedback
Average: 8.8
7.9
Digital Media Monitoring
Average: 8.1
8.6
Competitive Intelligence
Average: 8.4
Seller Details
Seller
HighLevel
Company Website
Year Founded
2018
HQ Location
Dallas, Texas
Twitter
@gohighlevel
5,544 Twitter followers
LinkedIn® Page
www.linkedin.com
1,134 employees on LinkedIn®
(119)4.9 out of 5
14th Easiest To Use in Online Reputation Management software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    What is Localo? Localo is a specialized local SEO platform crafted for SEO professionals, freelancers, and agencies dedicated to enhancing their clients' online visibility and local search performanc

    Users
    • Owner
    Industries
    • Marketing and Advertising
    • Construction
    Market Segment
    • 97% Small-Business
    • 2% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Localo Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    20
    Useful
    12
    Helpful
    11
    Rank Tracking
    10
    Simple
    10
    Cons
    Missing Features
    5
    Expensive
    4
    Improvement Needed
    2
    Inaccurate Data
    2
    Limited Options
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Localo features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.0
    9.3
    Customer Feedback
    Average: 8.8
    6.7
    Digital Media Monitoring
    Average: 8.1
    9.2
    Competitive Intelligence
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Localo
    Year Founded
    2020
    HQ Location
    Wrocław, Poland
    Twitter
    @Localo_tool
    56 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    18 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

What is Localo? Localo is a specialized local SEO platform crafted for SEO professionals, freelancers, and agencies dedicated to enhancing their clients' online visibility and local search performanc

Users
  • Owner
Industries
  • Marketing and Advertising
  • Construction
Market Segment
  • 97% Small-Business
  • 2% Mid-Market
Localo Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
20
Useful
12
Helpful
11
Rank Tracking
10
Simple
10
Cons
Missing Features
5
Expensive
4
Improvement Needed
2
Inaccurate Data
2
Limited Options
2
Localo features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.0
9.3
Customer Feedback
Average: 8.8
6.7
Digital Media Monitoring
Average: 8.1
9.2
Competitive Intelligence
Average: 8.4
Seller Details
Seller
Localo
Year Founded
2020
HQ Location
Wrocław, Poland
Twitter
@Localo_tool
56 Twitter followers
LinkedIn® Page
www.linkedin.com
18 employees on LinkedIn®
(27)4.8 out of 5
15th Easiest To Use in Online Reputation Management software
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    At Partoo, our mission is to make businesses more visible on the Internet, to improve their e-reputation and to help them gain more customers. Our all-in-one solution empowers strategic decision-makin

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 48% Mid-Market
    • 26% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Partoo Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    8
    Customer Support
    7
    Centralized Management
    4
    Helpful
    4
    Centralized Platform
    3
    Cons
    Software Bugs
    6
    Google Bugs
    5
    Poor Customer Support
    2
    Poor Support Services
    2
    Delayed Response
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Partoo features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.0
    9.4
    Customer Feedback
    Average: 8.8
    8.1
    Digital Media Monitoring
    Average: 8.1
    8.5
    Competitive Intelligence
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Partoo
    Year Founded
    2014
    HQ Location
    Paris
    LinkedIn® Page
    www.linkedin.com
    492 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

At Partoo, our mission is to make businesses more visible on the Internet, to improve their e-reputation and to help them gain more customers. Our all-in-one solution empowers strategic decision-makin

Users
No information available
Industries
No information available
Market Segment
  • 48% Mid-Market
  • 26% Enterprise
Partoo Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
8
Customer Support
7
Centralized Management
4
Helpful
4
Centralized Platform
3
Cons
Software Bugs
6
Google Bugs
5
Poor Customer Support
2
Poor Support Services
2
Delayed Response
1
Partoo features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.0
9.4
Customer Feedback
Average: 8.8
8.1
Digital Media Monitoring
Average: 8.1
8.5
Competitive Intelligence
Average: 8.4
Seller Details
Seller
Partoo
Year Founded
2014
HQ Location
Paris
LinkedIn® Page
www.linkedin.com
492 employees on LinkedIn®
(522)4.8 out of 5
9th Easiest To Use in Online Reputation Management software
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Entry Level Price:$99.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    REVIEWS.io is a leading provider of review collection and eCommerce marketing solutions. Build your online reputation, encourage consumer loyalty, and connect your business model to market demands thr

    Users
    • Director
    • Managing Director
    Industries
    • Retail
    • Apparel & Fashion
    Market Segment
    • 84% Small-Business
    • 14% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Reviews.io Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    129
    Ease of Use
    80
    Helpful
    73
    Review Management
    38
    Response Time
    37
    Cons
    Expensive
    20
    Poor Customer Support
    11
    Missing Features
    10
    Review Issues
    10
    Complexity
    7
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Reviews.io features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.0
    9.5
    Customer Feedback
    Average: 8.8
    8.1
    Digital Media Monitoring
    Average: 8.1
    8.8
    Competitive Intelligence
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2022
    HQ Location
    Boston, MA
    Twitter
    @clearer_io
    173 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    158 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

REVIEWS.io is a leading provider of review collection and eCommerce marketing solutions. Build your online reputation, encourage consumer loyalty, and connect your business model to market demands thr

Users
  • Director
  • Managing Director
Industries
  • Retail
  • Apparel & Fashion
Market Segment
  • 84% Small-Business
  • 14% Mid-Market
Reviews.io Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
129
Ease of Use
80
Helpful
73
Review Management
38
Response Time
37
Cons
Expensive
20
Poor Customer Support
11
Missing Features
10
Review Issues
10
Complexity
7
Reviews.io features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.0
9.5
Customer Feedback
Average: 8.8
8.1
Digital Media Monitoring
Average: 8.1
8.8
Competitive Intelligence
Average: 8.4
Seller Details
Company Website
Year Founded
2022
HQ Location
Boston, MA
Twitter
@clearer_io
173 Twitter followers
LinkedIn® Page
www.linkedin.com
158 employees on LinkedIn®
(296)4.8 out of 5
Save to My Lists
Entry Level Price:$200.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Oggvo makes it easy for small businesses to grow and stay competitive by simplifying their customer’s experience at every step of the journey.

    Users
    • Realtor
    • Real Estate Agent
    Industries
    • Real Estate
    • Financial Services
    Market Segment
    • 95% Small-Business
    • 2% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Oggvo Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Helpful
    73
    Customer Support
    62
    Ease of Use
    57
    Detailed Explanation
    28
    Review Increase
    28
    Cons
    Expensive
    7
    Difficult Setup
    3
    Photo Limitations
    2
    Poor Customer Support
    2
    Review Manipulation
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Oggvo features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 9.0
    9.4
    Customer Feedback
    Average: 8.8
    9.2
    Digital Media Monitoring
    Average: 8.1
    9.3
    Competitive Intelligence
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Oggvo
    Year Founded
    2018
    HQ Location
    Seattle, US
    Twitter
    @OggvoReputation
    20 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    69 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Oggvo makes it easy for small businesses to grow and stay competitive by simplifying their customer’s experience at every step of the journey.

Users
  • Realtor
  • Real Estate Agent
Industries
  • Real Estate
  • Financial Services
Market Segment
  • 95% Small-Business
  • 2% Mid-Market
Oggvo Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Helpful
73
Customer Support
62
Ease of Use
57
Detailed Explanation
28
Review Increase
28
Cons
Expensive
7
Difficult Setup
3
Photo Limitations
2
Poor Customer Support
2
Review Manipulation
2
Oggvo features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.0
9.4
Customer Feedback
Average: 8.8
9.2
Digital Media Monitoring
Average: 8.1
9.3
Competitive Intelligence
Average: 8.4
Seller Details
Seller
Oggvo
Year Founded
2018
HQ Location
Seattle, US
Twitter
@OggvoReputation
20 Twitter followers
LinkedIn® Page
www.linkedin.com
69 employees on LinkedIn®

Learn More About Online Reputation Management Software

What is Online Reputation Management Software?

Online reputation management software, also known as review management software, is designed to help businesses monitor their online reviews across many review platforms. These solutions help companies identify and respond to negative reviews, promote positive customer experiences, and solicit new reviews from their customer base. Most products also contain functionality for monitoring brand mentions across social media channels.

In addition to aggregating reviews, online reputation management platforms interpret and analyze review data to provide an overall picture of a brand’s reputation. These tools use sentiment analysis to determine positive, negative, or neutral emotion, enabling users to quickly discover unsatisfied customers and remedy the situation if necessary. Businesses also use online reputation management software to capture positive customer experiences and leverage them as social proof.

What Types of Online Reputation Management Software Exist?

Online reputation management software can take a proactive or reactive approach to customer reviews. Reactive platforms exclusively provide review monitoring tools to either identify positive reviews or send alerts in case of negative reviews. Proactive products, on the other hand, provide tools such as review request forms, surveys, SMS marketing, and other mechanisms for review generation. Depending on a company’s strategies for review generation and customer experience, certain proactive, reactive, and hybrid response products can provide great overall benefit.

What are the Common Features of Online Reputation Management Software?

Online reputation management platforms offer a range of features that enable businesses to gather, monitor, analyze, and distribute customer reviews.

Customer feedback: Online reputation management products are designed to scrape reviews from a variety of review platforms and store them as historical records. This allows users to view all their online reviews from one centralized platform, rather than manually checking individual review sites. In addition to collecting reviews, online reputation management tools use feedback data to help businesses analyze their brand reputation, customer sentiment, and customer demographics.

Review generation: Most online reputation management platforms provide one or more methods for generating new customer reviews. Common tools for review generation include web forms and invitations to fill out surveys via email, SMS, or messaging platforms. As a result, many products integrate with or offer features from other popular software solutions, such as email marketing software, live chat software, and SMS marketing software.

Competitive intelligence: Companies may wish to benchmark their reputation performance against their competitors’ to see how they stack up. Online reputation management platforms offer competitive intelligence features that enable users to monitor their competitors’ reputations and customer sentiment in real time. Competitive intelligence data can help a business identify gaps in their competitors’ offerings and leverage this knowledge to improve their products or marketing strategies.

Sentiment analysis: Many online reputation management products incorporate natural language processing (NLP) software algorithms to analyze the text of a review or social media message and assign it a positive, negative, or neutral sentiment. Sentiment analysis gives users greater visibility into how customers are feeling and makes it easier to identify the most common issues or frustrations customers are raising.

Social media marketing: In online reputation management platforms, social media marketing tools help businesses engage in social listening and respond to customers on social networks. As a growing number of consumers share their experiences online, businesses need to be aware of what customers are saying about them on social media. These tools enable companies to respond quickly to customer complaints as well as promote positive customer experiences.

Other Features of Online Reputation Management Software: Digital Media Monitoring Capabilities, Employee Performance Capabilities, Revenue Reporting Capabilities, Social Media Management Capabilities, Team Workflow Capabilities

What are the Benefits of Online Reputation Management Software?

Online reputation management software can be beneficial across many different areas of business. While the main function of online reputation management platforms is to gather and interpret customer reviews, these products also provide capabilities for turning bad reviews into positive customer experiences, generating new reviews, and improving a company’s website ranking on search engines.

Review management: Most online reputation management software comes with tools for users to monitor keywords and brand mentions. Different alerts can be automated to signify positive and negative reviews as well as customer inquiries. Since it’s nearly impossible to delete or hide reviews, online reputation management products allow teams to identify users who expressed negative experiences. Instead of reporting the review or complaining to the reviewer days, weeks, or months later, companies can quickly ask about the problems and remedy the issues. If a business can fix or alleviate the complaint, customers are more likely to recommend a product or edit their review. Additionally, when businesses respond publicly to negative reviews, it demonstrates to potential customers that the company cares about providing a positive experience.

Review automation: It can be difficult for businesses to gather positive, verified feedback from real customers, but online reputation management software makes the process easier with capabilities for collecting reviews from a business’ customer base. These products come equipped with customizable surveys and forms that can be sent to customers, usually via email or SMS. Advanced solutions offer workflows to automate review generation. For example, a review request may be sent to a customer after they make a purchase or finish a conversation with customer support. Most products will enable businesses to collect customer reviews for a variety of review sites, social media platforms, and search engines, although some may focus on only one channel.

Reputation monitoring: With so many channels available for consumers to share their experiences with a product or business, it can be difficult for companies to gain an overall view of their brand’s reputation. Online reputation management platforms monitor multiple outlets where consumers may be leaving feedback about a business, so marketers and business owners don’t have to worry about tracking a dozen different review sites, directories, and social media channels. Review management software allows them to see all their brand’s reviews and ratings from a single dashboard. These solutions also enable businesses to view historical performance, which can be useful for understanding how a brand’s reputation has changed over time.

Search engine optimization (SEO): Online reputation management software can help businesses improve their website’s ranking on search engines. In local searches, search engine algorithms favor businesses with more reviews and higher ratings. Testimonials and customer reviews are also a great source of user-generated content, which businesses can post on social media as part of their SEO strategy.

Who Uses Online Reputation Management Software?

Online reputation management software provides numerous benefits and features for both internal and customer-facing teams.

Customer service: Customer service teams use online reputation management software to monitor review sites for new customer feedback. Users can be alerted when a negative review is posted, so customer service reps can respond immediately. If a rep can resolve the complaint, the customer may feel inclined to edit their review and give the business a more favorable rating.

Marketing teams: Marketers use online reputation management platforms to source marketing materials. Positive customer reviews and testimonials are a valuable form of social proof and can be leveraged in digital advertising, social media marketing, and other promotions. Online reputation management products also provide important customer demographic data, which marketers can use to assess their marketing campaigns and create targeted campaigns that align with the customers’ demographics.

Product managers: While product managers may not interact with online reputation management software directly, they can greatly benefit from the data the platforms provide. If many customers write reviews complaining about the same product feature, online reputation management solutions can capture their feedback and identify the product feature as a common issue for customers. This information can help product managers understand pain points within their product and make improvements for future versions.

Software Related to Online Reputation Management Software

Related solutions that can be used together with online reputation management software include:

Social media monitoring software: Some online reputation management platforms offer features of social media monitoring software. These tools help companies listen for a specific brand or keyword mentions across social media channels like Twitter, Facebook, and Instagram. Businesses use social media monitoring software to analyze customer sentiment, respond to positive or negative mentions, identify social trends, track competitors, and discover influencers.

Enterprise feedback management software: While online reputation management software collects a business’s reviews from external sources, enterprise feedback management (EFM) allows businesses to gather and store customer feedback internally. Companies use EFM applications to build surveys, solicit feedback, and calculate net promoter scores (NPS). The data collected through enterprise feedback management platforms can be distributed and leveraged throughout many different departments in an organization.

Product reviews software: E-commerce businesses use product reviews software to host reviews of products on their websites. These reviews help brands measure customer satisfaction, identify unhappy customers, and improve their products and customer experience. Though there is little overlap, some product review solutions also provide features of online reputation management software.

Local listing management software: Online reputation is an important consideration for local businesses, which often rely on word of mouth, reviews, and online visibility to improve their foot traffic and sales. As a result, many online reputation management products contain features of local listing management. These solutions allow businesses to manage and update their online listings across directories, apps, and websites, ensuring a positive customer experience and improving local SEO.

Challenges with Online Reputation Management Software

Depending on a business’ specific requirements and capabilities, adopting an online reputation management software can pose a few challenges.

Compliance requirements: Some industries must comply with certain standards to protect sensitive data or consumer privacy. For example, businesses in the healthcare industry must ensure their patients’ data remains confidential by working with software vendors that comply with HIPAA. If this is the case for a business, they must seek out vendors that promote compliance and ask about their privacy and security safeguards.

Responding to negative feedback: Not all reviews are going to be positive. Some customers are simply looking for a place to vent their frustrations, while others have genuine concerns or constructive feedback. It’s important to always respond to negative reviews—users must not ignore, delete, or hide negative reviews, as this can further erode the customers’ trust. Before implementing an online reputation management solution, businesses must establish the dos and don’ts of responding to reviews and make sure their team understands these guidelines. There are many resources online that advise on how to respond to negative reviews.

Siloed information: Online reputation management tools should be adopted by all stakeholders for a business to realize the product’s full potential. Ownership of the software may lie with only one department, but customer service and marketing teams should both be involved in the process of review management. By working together, marketing and customer service teams can respond effectively to negative feedback, resolve issues, and promote brand advocacy through positive reviews. Product managers should be looped in as necessary when customers make suggestions for new features or mention a bug. 

How to Buy Online Reputation Management Software

Requirements Gathering (RFI/RFP) for Online Reputation Management Software

Whether a company is purchasing an online reputation management solution for the first time or looking to replace their current system, G2.com can assist buyers with the selection process.

Generally, the most important considerations for this type of software are the feature set, pricing, integrations, and customer support. Businesses should create a list of requirements based on their desired outcomes for the product, for example:

  • Does the company want to prioritize review generation or is reputation monitoring the primary objective?
  • If review automation is necessary, then the considered tools must integrate well with the current technology stack of a company.
  • Some software vendors provide 24/7 support or even a managed service to help their customers respond to reviews. If a business requires this type of service, they can ask vendors about the level of support they offer.

Compare Online Reputation Management Software Products

Create a long list

Using their unique list of requirements, buyers should create a long list of potentially viable online reputation management products. They can consult online review sites like G2.com to find out which solutions are the most popular or have the highest satisfaction ratings. Take this opportunity to learn how the vendor manages their online reputation.

Create a short list

After creating a long list, buyers should narrow down their selections by eliminating the products that won’t meet their business needs. Pricing, integrations, compliance, and support may be factors that contribute to a product’s suitability. 

Conduct demos

All products on the buyer’s shortlist should be vetted by conducting demos. This is an opportunity to find out how a product works firsthand, so buyers must come prepared with questions guided by the requirements gathering conducted at the beginning of the selection process. If the product will be used by multiple teams within the company -- for example, marketing and customer service -- they can ask the vendor to walk through the product’s features for each persona. 

Selection of Online Reputation Management Software

Choose a selection team

The organization should involve any relevant personas as early as possible in the selection process. With review management software, it will be necessary to consult both managers and individual contributors in marketing and customer service departments, as they will likely be the heaviest users of the platform. The selection team should also consist of a project manager to coordinate efforts and ensure the process runs smoothly. 

Negotiation

Before signing a contract, it is imperative to open up a conversation about pricing and contract length. While a few vendors may not budge on pricing, most will offer flexible pricing plans based on the exact features the business needs or the length of the contract.

Final decision

To conclude the selection process, and before going all in, it is suggested to run a pilot program with a small group of users. If the platform meets all the requirements and is well received, the buyer can be confident in rolling out the platform to the rest of the company. If not, it might be time to try another product from the short list.