The Top 20 Online Reputation Management Software

Check out this list of the top Online Reputation Management Software products based on user satisfaction. A product's satisfaction score is calculated by a proprietary algorithm that factors in real-user satisfaction ratings from review data. Software buyers can compare products according to their satisfaction scores to streamline the buying process and quickly identify the best products based on the experiences of their peers.

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Birdeye

100

Overall Satisfaction Score

100

Top Industries of Reviewers:

Hospital & Health Care

32%

Real Estate

28%

Marketing and Advertising

20%

Construction

20%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.6

9.3

Meets Requirements

Average: 9.6

9.4

Ease of Doing Business With

Average: 9.7

9.4

Ease of Setup

Average: 9.5

9.1

Quality of Support

Average: 9.7

9.4

Ease of Admin

Average: 9.5

9.2

SOCi

Overall Satisfaction Score

Top Industries of Reviewers:

Real Estate

59%

Marketing and Advertising

14%

Health, Wellness and Fitness

14%

Retail

12%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.6

8.9

Meets Requirements

Average: 9.6

9.1

Ease of Doing Business With

Average: 9.7

9.2

Ease of Setup

Average: 9.5

8.9

Quality of Support

Average: 9.7

9.0

Ease of Admin

Average: 9.5

9.0

Liftify

Overall Satisfaction Score

Top Industries of Reviewers:

Construction

45%

Consumer Services

44%

Automotive

Marketing and Advertising

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.6

9.9

Meets Requirements

Average: 9.6

9.9

Ease of Doing Business With

Average: 9.7

10.0

Ease of Setup

Average: 9.5

9.9

Quality of Support

Average: 9.7

10.0

Ease of Admin

Average: 9.5

9.8

Reputation

Overall Satisfaction Score

Top Industries of Reviewers:

Real Estate

40%

Automotive

38%

Hospital & Health Care

17%

Marketing and Advertising

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.6

9.1

Meets Requirements

Average: 9.6

9.3

Ease of Doing Business With

Average: 9.7

9.1

Ease of Setup

Average: 9.5

9.1

Quality of Support

Average: 9.7

9.1

Ease of Admin

Average: 9.5

9.0

Edge

Overall Satisfaction Score

Top Industries of Reviewers:

Retail

48%

Health, Wellness and Fitness

32%

Alternative Medicine

11%

Consumer Services

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.6

9.6

Meets Requirements

Average: 9.6

9.6

Ease of Doing Business With

Average: 9.7

9.9

Ease of Setup

Average: 9.5

9.5

Quality of Support

Average: 9.7

9.8

Ease of Admin

Average: 9.5

9.8

Right Choice

Overall Satisfaction Score

Top Industries of Reviewers:

Retail

45%

Automotive

23%

Hospitality

17%

Health, Wellness and Fitness

14%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.6

9.9

Meets Requirements

Average: 9.6

9.8

Ease of Doing Business With

Average: 9.7

9.5

Ease of Setup

Average: 9.5

9.8

Quality of Support

Average: 9.7

9.8

Ease of Admin

Average: 9.5

9.7

Great Recruiters

Overall Satisfaction Score

Top Industries of Reviewers:

Staffing and Recruiting

79%

Hospital & Health Care

15%

Information Technology and Services

Education Management

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.6

9.8

Meets Requirements

Average: 9.6

9.7

Ease of Doing Business With

Average: 9.7

10.0

Ease of Setup

Average: 9.5

9.7

Quality of Support

Average: 9.7

9.8

Ease of Admin

Average: 9.5

9.9

Experience.com

Overall Satisfaction Score

Top Industries of Reviewers:

Financial Services

49%

Real Estate

29%

Banking

20%

Insurance

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.6

9.4

Meets Requirements

Average: 9.6

9.4

Ease of Doing Business With

Average: 9.7

9.4

Ease of Setup

Average: 9.5

9.3

Quality of Support

Average: 9.7

9.5

Ease of Admin

Average: 9.5

9.3

Podium

Overall Satisfaction Score

Top Industries of Reviewers:

Automotive

39%

Retail

29%

Construction

17%

Consumer Services

16%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.6

9.4

Meets Requirements

Average: 9.6

9.2

Ease of Doing Business With

Average: 9.7

9.4

Ease of Setup

Average: 9.5

9.2

Quality of Support

Average: 9.7

8.9

Ease of Admin

Average: 9.5

9.4

#10

NiceJob

Overall Satisfaction Score

Top Industries of Reviewers:

Construction

52%

Consumer Services

32%

Facilities Services

10%

Environmental Services

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.6

9.4

Meets Requirements

Average: 9.6

9.5

Ease of Doing Business With

Average: 9.7

9.5

Ease of Setup

Average: 9.5

9.5

Quality of Support

Average: 9.7

9.7

Ease of Admin

Average: 9.5

9.5

#11

EmbedReviews

Overall Satisfaction Score

Top Industries of Reviewers:

Retail

40%

Real Estate

20%

Construction

20%

Consumer Goods

20%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.6

9.8

Meets Requirements

Average: 9.6

9.6

Ease of Doing Business With

Average: 9.7

9.9

Ease of Setup

Average: 9.5

9.5

Quality of Support

Average: 9.7

10.0

Ease of Admin

Average: 9.5

9.6

#12

EmbedMyReviews

Overall Satisfaction Score

Top Industries of Reviewers:

Marketing and Advertising

58%

Computer Software

17%

Internet

17%

Information Technology and Services

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.6

9.6

Meets Requirements

Average: 9.6

10.0

Ease of Doing Business With

Average: 9.7

10.0

Ease of Setup

Average: 9.5

9.2

Quality of Support

Average: 9.7

10.0

Ease of Admin

Average: 9.5

9.4

#13

Score My Reviews

Overall Satisfaction Score

Top Industries of Reviewers:

Construction

62%

Cosmetics

14%

Apparel & Fashion

14%

Automotive

10%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.6

10.0

Meets Requirements

Average: 9.6

9.1

Ease of Doing Business With

Average: 9.7

10.0

Ease of Setup

Average: 9.5

9.4

Quality of Support

Average: 9.7

10.0

Ease of Admin

Average: 9.5

10.0

#14

GatherUp

Overall Satisfaction Score

Top Industries of Reviewers:

Marketing and Advertising

63%

Insurance

17%

Health, Wellness and Fitness

13%

Hospital & Health Care

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.6

9.8

Meets Requirements

Average: 9.6

9.7

Ease of Doing Business With

Average: 9.7

9.7

Ease of Setup

Average: 9.5

9.8

Quality of Support

Average: 9.7

9.9

Ease of Admin

Average: 9.5

9.8

#15

LocalImpact

Overall Satisfaction Score

Top Industries of Reviewers:

Marketing and Advertising

40%

Real Estate

23%

Consumer Services

20%

Leisure, Travel & Tourism

17%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.6

9.8

Meets Requirements

Average: 9.6

9.8

Ease of Doing Business With

Average: 9.7

9.6

Ease of Setup

Average: 9.5

9.6

Quality of Support

Average: 9.7

9.7

Ease of Admin

Average: 9.5

9.5

#16

Social Places

Overall Satisfaction Score

Top Industries of Reviewers:

Retail

26%

Food & Beverages

26%

Consumer Services

24%

Restaurants

24%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.6

9.7

Meets Requirements

Average: 9.6

9.7

Ease of Doing Business With

Average: 9.7

9.9

Ease of Setup

Average: 9.5

9.7

Quality of Support

Average: 9.7

9.9

Ease of Admin

Average: 9.5

9.8

#17

Digital Air Strike

Overall Satisfaction Score

Top Industries of Reviewers:

Automotive

98%

Consumer Services

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.6

9.8

Meets Requirements

Average: 9.6

9.8

Ease of Doing Business With

Average: 9.7

9.7

Ease of Setup

Average: 9.5

9.4

Quality of Support

Average: 9.7

9.8

Ease of Admin

Average: 9.5

10.0

#18

Synup

Overall Satisfaction Score

Top Industries of Reviewers:

Marketing and Advertising

73%

Financial Services

11%

Information Technology and Services

Retail

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.6

9.4

Meets Requirements

Average: 9.6

9.7

Ease of Doing Business With

Average: 9.7

9.5

Ease of Setup

Average: 9.5

9.6

Quality of Support

Average: 9.7

9.8

Ease of Admin

Average: 9.5

9.2

#19

Reviews.io

Overall Satisfaction Score

Top Industries of Reviewers:

Retail

60%

Apparel & Fashion

15%

Consumer Goods

14%

Health, Wellness and Fitness

11%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.6

9.0

Meets Requirements

Average: 9.6

9.3

Ease of Doing Business With

Average: 9.7

9.4

Ease of Setup

Average: 9.5

8.9

Quality of Support

Average: 9.7

9.8

Ease of Admin

Average: 9.5

9.0

#20

StoryTap

Overall Satisfaction Score

Top Industries of Reviewers:

Telecommunications

50%

Food & Beverages

25%

Consumer Goods

13%

Non-Profit Organization Management

13%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.6

9.6

Meets Requirements

Average: 9.6

9.3

Ease of Doing Business With

Average: 9.7

10.0

Ease of Setup

Average: 9.5

9.9

Quality of Support

Average: 9.7

10.0

Ease of Admin

Average: 9.5

9.6