# Okendo Reviews **Vendor:** Okendo **Category:** [Review Management Software](https://www.g2.com/categories/review-management-software) **Average Rating:** 4.6/5.0 **Total Reviews:** 365 ## About Okendo Okendo is the customer marketing platform built for Shopify brands to strengthen relationships and maximize lifetime value. Okendo makes it easy to collect feedback, reward engagement, and personalize interactions, helping brands turn shoppers into Superfans. Okendo’s products work together to build trust, increase retention, and capture valuable insights. With unified profiles, AI-powered tools and insights, customizable programs, and deep integrations across the eCommerce stack, Okendo provides brands with the tools to build stronger communities and drive long-term growth. With Okendo, brands can: - Convert better by showcasing content like customer ratings, reviews, photos, and videos that build trust and improve shopper confidence. - Retain more with loyalty and referral programs that reward engagement, encourage repeat purchases, and strengthen brand advocacy. - Adapt faster with quizzes, surveys, and AI automation that capture customer insights and personalize campaigns in real time. Why Brands Choose Okendo - Trusted by 18,000+ fast-growing Shopify brands including SKIMS, Rhode, and Oh Polly. - Proven impact with an average 4X lift in conversion rates and 15X ROI. - 65+ integrations with tools like Shopify, Klaviyo, Attentive, Postscript, and Meta. - Dedicated customer support with responsive, hands-on guidance for SMBs through enterprise. - Reliable, scalable performance built to support growth at every stage. ## Okendo Pros & Cons **What users like:** - Users appreciate the **ease of use** of Okendo, highlighting its seamless integration with Shopify and straightforward setup. (183 reviews) - Users commend Okendo's **excellent customer support** , appreciating the prompt and helpful assistance during their setup and usage. (159 reviews) - Users value the **confidence from customer reviews** provided by Okendo, enhancing trust and decision-making for potential buyers. (128 reviews) - Users love Okendo's **seamless Shopify integration** and powerful automation features, enhancing review management and brand aesthetics. (119 reviews) - Users appreciate the **easy setup** of Okendo, facilitating quick implementation and smooth integration with Shopify and Klaviyo. (96 reviews) - Users highly value Okendo's **seamless Shopify integration** , enhancing customization and functionality for ecommerce brands. (93 reviews) - Users find **easy integrations** with Okendo, enabling seamless management and customization of customer reviews for ecommerce success. (86 reviews) - Setup Ease (84 reviews) - Integrations (78 reviews) - Intuitive (67 reviews) **What users dislike:** - Users find the **limited customization** options in Okendo lacking for analytics and referral program setups. (29 reviews) - Users are disappointed by **missing features** such as manual discount codes and sorting functionality, affecting overall satisfaction. (26 reviews) - Users find Okendo to be **expensive** compared to other similar platforms, impacting overall value perception. (24 reviews) - Users find the **lack of customization** in Okendo frustrating, with a need for a more user-friendly interface. (21 reviews) - Users find **usage difficulty** due to complex customization and coding requirements, despite helpful support from the team. (18 reviews) - Not User-Friendly (12 reviews) - Users experience **miscommunication issues** regarding policies and review management, leading to confusion and inconvenience. (12 reviews) - Poor Usability (11 reviews) - Users find the **difficult setup** process challenging, especially with Google reviews integration and installation quirks. (10 reviews) - Integration Issues (10 reviews) ## Okendo Reviews ### 1. Freyja & the Okendo Team Were Incredible to Work With **Rating:** 5.0/5.0 stars **Reviewed by:** Saskia C. | Digital Marketing & E-Commerce Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2026 **What do you like best about Okendo?** We recently worked with Freyja and the Okendo team on creating a new hair quiz for our website, and the entire experience was amazing from start to finish. The Okendo team as a whole was such a pleasure to work with - organised, collaborative, and genuinely invested in delivering a great result. We’re so happy with how the quiz turned out and really appreciate all the time, care, and effort that went into bringing it to life. **What do you dislike about Okendo?** Nothing! The team was such a pleasure to work with. **What problems is Okendo solving and how is that benefiting you?** Our hair quiz on our website hadn't been updated in a few years and the Okendo team worked with us to create a great new quiz. Freyja led the project and was incredibly patient, understanding, and attentive throughout the whole process. She really took the time to understand exactly what we wanted and was always happy to make any changes or refinements along the way. ### 2. Reliable, Intuitive Reviews That Feel Premium and On-Brand **Rating:** 4.5/5.0 stars **Reviewed by:** Polly I. | Digital Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2026 **What do you like best about Okendo?** What stands out most to us is how reliable and intuitive the platform is. As a brand that prioritizes sustainability and a clean aesthetic, we needed a way to showcase social proof without it feeling “cluttered” or distracting. Okendo lets us shape the review experience so it feels premium, stays streamlined, and aligns closely with our brand ethos. **What do you dislike about Okendo?** If I had to nitpick, I’d say the onboarding process felt a bit drawn out. It was stretched across several calls when it probably could have been condensed into two: one to align on brand intent and technical requirements, and a second to walk through and review the final implementation. **What problems is Okendo solving and how is that benefiting you?** The biggest win for us has been a noticeable drop in our return rate. By featuring detailed customer reviews and photos directly on the product page, shoppers get a much clearer sense of fit and quality before they purchase, which has helped set expectations more accurately. ### 3. Performance Insights Dashboard Speeds Up Customer Experience Decisions **Rating:** 4.5/5.0 stars **Reviewed by:** Joe H. | Customer Experience & Marketing Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** May 04, 2026 **What do you like best about Okendo?** Adding the Performance Insights dashboard has been a huge upgrade for us. It’s very user-friendly, and it lets me combine their high-level sentiment data with our own internal metrics so I can make customer experience decisions faster. **What do you dislike about Okendo?** I really wish the platform offered more native analysis around specific review themes. Right now, I have to export our review data and run it through a separate AI tool just to identify recurring topics or product-specific complaints. A built-in “theme engine” that could automatically cluster feedback into clear categories like “fit,” “durability,” or “packaging” would save me a lot of manual effort and make it much easier to spot patterns quickly. **What problems is Okendo solving and how is that benefiting you?** It has fully automated our review collection, which used to be a major manual burden for our marketing team. By streamlining the feedback loop, we can uncover customer insights much faster and then use that data to guide both future product development and our ongoing marketing campaigns. ### 4. All-in-One Dashboard That Streamlined Our Marketing Stack **Rating:** 4.0/5.0 stars **Reviewed by:** Tod R. | Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 04, 2026 **What do you like best about Okendo?** It’s been a huge help in optimizing our entire marketing stack. Having our loyalty program, customer quizzes, and surveys all managed through a single dashboard has really simplified our overall strategy. The team is also incredibly quick to respond whenever we run into a technical snag, and the integration with our existing SMS and email tools works exactly as promised. **What do you dislike about Okendo?** The migration process for our loyalty members was pretty frustrating. We ended up losing a lot of historical data on existing customers. Now we can’t see the specific ways they earned points in the past, or their detailed transaction history from before the switch. It feels like we’ve lost part of the “story” behind our most loyal shoppers, which makes it harder to understand their history and engagement over time. **What problems is Okendo solving and how is that benefiting you?** It has done a great job of centralizing several tools that used to feel disjointed for us. Rather than juggling separate apps for reviews, surveys, and loyalty, we now have everything in one place. This has streamlined our internal team’s workflow and made day-to-day coordination much cleaner. It’s also created a smoother, more consistent experience for our customers whenever they interact with our brand. ### 5. Seamless Review Management with Customizable Widgets **Rating:** 4.5/5.0 stars **Reviewed by:** Lara H. | E-commerce Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 01, 2026 **What do you like best about Okendo?** The platform makes our day-to-day review management simple and manageable for the whole team. We’re able to moderate, publish, and organize reviews across different product categories without any hassle. I particularly like how we can customize the review widgets to match our site’s design—it blends in seamlessly, and we didn’t have to pull in our developers, which has saved us a lot of time and resources. **What do you dislike about Okendo?** The analytics and reporting tools feel somewhat limited for our specific needs. When we try to dig deeper for insights or create custom dashboards for more advanced analysis, it can be challenging. We often end up exporting data to external tools to get the actionable view we’re looking for, which adds an extra step to our workflow that feels unnecessary. **What problems is Okendo solving and how is that benefiting you?** Before Okendo, we struggled to collect and manage reviews at scale—it was a manual, messy process that took too much time and effort. Now we’ve automated our post-purchase flows, so reviews come in consistently without us having to chase them down. Everything is centralized in one place, and it’s easy to surface high-quality, attribute-based content across our site. Overall, it’s helped build customer trust and has significantly streamlined our operations by removing the manual bottleneck we dealt with before. ### 6. Okendo’s Customization Keeps Our Review Experience On-Brand **Rating:** 5.0/5.0 stars **Reviewed by:** Christy B. | Marketing & E-commerce Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2026 **What do you like best about Okendo?** At Pistakio, we’re really focused on our brand identity, and Okendo gives us the level of customization we actually need. We’re able to match our brand fonts and colors across every review request email and widget. That consistency makes the entire post-purchase experience feel like it’s coming directly from us, rather than a generic third-party service, which was a huge sticking point for us. **What do you dislike about Okendo?** I don’t have many complaints about the core review features. The main issue is that our referral program hasn’t really gained much traction so far. We may still be in the early stages or need to adjust our messaging, but it hasn’t delivered the quick results I was hoping for when we first set it up. **What problems is Okendo solving and how is that benefiting you?** Our biggest issue was that our previous reviews felt disconnected from our store’s aesthetic. Okendo automatically organizes everything by product, which keeps our product pages cleaner, and the branded email flows save me from having to manually chase down feedback. Overall, it creates a much more cohesive brand experience from the moment a customer receives their order. ### 7. Straightforward Shopify & Klaviyo Integration with an Intuitive Backend **Rating:** 5.0/5.0 stars **Reviewed by:** Rudy P. | E-commerce Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 01, 2026 **What do you like best about Okendo?** The biggest advantage for us has been how straightforward the integration is with our existing tech stack, especially Shopify and Klaviyo. The backend interface feels intuitive, so managing day-to-day tasks is efficient and doesn’t take extra effort. I also want to give credit to our onboarding specialist—they were extremely hands-on and helped get everything configured correctly from the start, which saved us a massive amount of technical headache during the initial setup. **What do you dislike about Okendo?** My biggest frustration is the limited customization available for the widgets. It’s often hard to make precise adjustments to button copy or the wording of questions, which ends up feeling restrictive when we’re trying to fine-tune our exact brand voice. **What problems is Okendo solving and how is that benefiting you?** It addresses the issue of disconnected data by integrating smoothly with our core platforms. It also helps us capture user-generated content and collect insights through surveys and quizzes, all without sending customers away from our site. ### 8. Exceptional Customer Success Support **Rating:** 5.0/5.0 stars **Reviewed by:** Georgia H. | Ecommerce Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2026 **What do you like best about Okendo?** The most helpful part of Okendo is our customer success manager, she is super helpful if the team has any questions and she has lots of knowledge regarding our metrics/statistics for Assembly Label. I like the product grouping feature of okendo, where we are able to display reviews and have control of the reviews that display on products. **What do you dislike about Okendo?** The only negative experience I had with Okendo was with a previous customer success manger, where we had sent her a request to group products, but then later discovered that this had not been actioned. To fix this issue, I have now been manually grouping products across all 3 of our sites. **What problems is Okendo solving and how is that benefiting you?** Okendo is a great way to moderate and accept/decline reviews that we want to see on products. The platform is very streamlined and easy to use ### 9. I've worked with Okendo for 2+ years from both the brand and agency side. 10/10 across the board. **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew W. | Director of Lifecycle Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2026 **What do you like best about Okendo?** Okendo's email sequences convert well, making it easy to engage our audience effectively. It also simplifies the process for us to moderate and parse through reviews, which is a big help. The initial setup was very easy, which was a great relief. Overall, Okendo serves multiple purposes like efficient review collection, understanding product sentiment, conducting surveys, and capturing repeat revenue, which are all crucial for our marketing efforts for a DTC ecommerce brand. Additionally, other Okendo products like review attributes and product quizzes add significant value, offering broader use cases for capturing zero party data which allows us to utilize this across other touch points in our lifecycle program. Finally, Okendo's customer success team is second to none. Their team is always here for us no matter the inquiry. I have worked with Okendo from both the agency and brand side, and the experience has been excellent in both domains. **What do you dislike about Okendo?** I think Okendo could have a better styling/design interface for email sequences/review requests. **What problems is Okendo solving and how is that benefiting you?** I use Okendo for review collection, product sentiment analysis, surveys, and capturing repeat revenue. Its email sequences convert well and make moderating and parsing reviews easy. ### 10. Easy Review Management and Custom Widgets That Fit Our Site Perfectly **Rating:** 5.0/5.0 stars **Reviewed by:** Kate W. | Senior eCommerce Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** March 23, 2026 **What do you like best about Okendo?** The platform makes it very easy for our team to manage reviews day-to-day. From moderating and publishing content to organising reviews for different product categories. The ability to customise review widgets and display formats has been especially valuable, as it’s allowed us to align everything seamlessly with our new site design without needing heavy developer support. It’s also improved our workflow significantly, tasks can be handled quickly in-platform, saving us time each week and allowing us to be more agile with updates. An unexpected benefit has been how much flexibility there is to grow into more advanced features over time. As our needs evolve, we’ve been able to explore new ways to leverage reviews across the site, which makes it feel like a long-term solution. **What do you dislike about Okendo?** While our overall experience has been very positive, there are a few areas where Okendo could improve. The analytics and reporting functionality can feel somewhat limited, particularly when trying to extract deeper insights or customise dashboards for more advanced analysis. Having more flexible filtering and more actionable data built directly into the platform would make it easier for our team to make quicker, data-driven decisions without relying on external tools. Overall, these aren’t major blockers, but improvements in these areas would make the platform even more efficient for us. **What problems is Okendo solving and how is that benefiting you?** Before using Okendo, we struggled with efficiently collecting, managing, and leveraging customer reviews at scale. Reviews were either underutilised or required manual effort to organise, moderate, and display effectively across the site. We’re now able to automate review collection through post-purchase flows, centralise all customer feedback in one platform, and easily surface high-quality content (including attribute-based reviews) across key touchpoints on-site. This has significantly streamlined our workflow and reduced the need for manual intervention. As a result, we’re able to collect more reviews consistently and use them more strategically, helping to build stronger customer trust. ### 11. Smooth Onboarding, Easy Shopify Integration, and Proactive Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2026 **What do you like best about Okendo?** Onboarding was genuinely smooth - the Okendo team jumped in and bulk-configured most of the setup for us, which saved significant time. The backend is well-structured and easy to manage, and the integration into our Shopify stack was straightforward. Support has been responsive and proactive throughout. **What do you dislike about Okendo?** Nothing major - if I had to nit-pick, theme and keyword extraction from review content (beyond the sentiment categorisation) would help pull more strategic insight from the data. Widget customisation also still requires support rather than being self-serve, but the team is quick to make updates **What problems is Okendo solving and how is that benefiting you?** Previously we were on another reviews provider that had basically stopped working. Review requests weren't sending and nothing was displaying on our PDPs, so we had no social proof live on site for months. Okendo gave a straightfoward solution for this and had it integrated and running within a matter of weeks. We were also able to keep the entire review process on brand which matters a lot for us. ### 12. Okendo: Easy Shopify Integration That Boosted Conversions and Trust **Rating:** 5.0/5.0 stars **Reviewed by:** Lily H. | Head of Ecommerce, Mid-Market (51-1000 emp.) **Reviewed Date:** March 04, 2026 **What do you like best about Okendo?** We use Okendo for loyalty, reviews, referrals & quizzes and I can't recommend them enough. The ease of implementation and integration were a breeze - it plugged right into our Shopify setup and plays perfectly with our other platforms like Klaviyo. The team also did a brilliant job migrating us over from another platform for loyalty. The real magic is how it’s boosted our conversions. By letting customers get specific about quality and sizing in reviews, it’s built massive trust and reduced buyer hesitation. Plus, their customer success team is top-tier; they’re proactive and helpful. For a platform that’s well-priced and always rolling out new features, it’s a total win. **What do you dislike about Okendo?** They are always rolling out new features, and because the platform is so feature-rich, it’s actually easy to miss an update and realise we’re late to the party on a great tool. We’ve definitely had moments where we weren’t taking full advantage of the tech simply because we didn't know it had launched yet! However, now that we’re working with our new CSM, that’s much less of an issue - we’re finally getting the heads-up we need to stay ahead of the curve. **What problems is Okendo solving and how is that benefiting you?** Okendo solves the "trust gap" by turning reviews into high-converting social proof. By capturing specific customer attributes like sizing and quality, it directly tackles buyer hesitation and has significantly boosted our conversion rates. ### 13. Okendo’s Exceptional, Responsive Support Sets a New Standard **Rating:** 5.0/5.0 stars **Reviewed by:** Brian S. | Head of Marketing and DTC, Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2026 **What do you like best about Okendo?** I have been doing E-Commerce for 20 years and have dealt with many review platforms. Whether it was Bazaar Voice, Yotpo, Power Reviews their customer service is horrific. I inherited Okendo when I changed jobs and expected the same. Okendo’s support has been exceptional. I have been shocked with how supportive, responsive they are. They are also really keyed into what matters. After years of fighting for to get support from a review platform it has been a pleasant surprise. **What do you dislike about Okendo?** I am a little concerned about how the pricing scales with volumes but they have been very supportive in helping me find solutions and the best fit so that concern may be mitigated in the futures **What problems is Okendo solving and how is that benefiting you?** They have helped me find the best products and package for our current sales volume. They have also made me aware of several functions that will increase conversions that we have not been using. ### 14. Responsive, Knowledgeable Support and a Clean, Easy-to-Use Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Ellis R. | E-commerce Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Okendo?** What I appreciate most is how responsive the customer support team is. When I run into a technical roadblock, I’m not stuck waiting days for a generic ticket reply; I can actually get someone on the line who understands my specific setup and helps me move forward. The platform itself is clean, straightforward, and easy to navigate. **What do you dislike about Okendo?** Honestly, the referral and survey modules have been a bit hit-or-miss for us so far. We haven’t seen the level of traction we initially expected, which has been a bit frustrating. **What problems is Okendo solving and how is that benefiting you?** Okendo solved our core issue of review fragmentation. Before using it, our customer feedback was scattered across multiple platforms, which made it really difficult to manage and to display in a consistent way. ### 15. Top-Notch Reviews Package with Exceptional Customer Service **Rating:** 4.5/5.0 stars **Reviewed by:** Trina R. | Senior Digital Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 10, 2026 **What do you like best about Okendo?** Everything about the reviews package has been top-notch. The customer service is exceptional—whenever we’ve needed a specific adjustment or technical support, the team has responded right away and delivered what we needed. **What do you dislike about Okendo?** One area where I’d love to see improvement is in Okendo’s incentive structures. We recently decided to shift our rewards toward a cashback model, but Okendo currently only supports a points-based loyalty structure, which limits how we can set up incentives. **What problems is Okendo solving and how is that benefiting you?** Okendo helps us solve the challenge of organizing and displaying a high volume of social proof without cluttering the user interface. It lets us showcase reviews in a way that stays visually appealing while still being highly functional and easy to navigate. ### 16. Seamless Integrations and Easy Setup with Okendo, Lacking Setup Guidance **Rating:** 4.5/5.0 stars **Reviewed by:** Vicente H. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2026 **What do you like best about Okendo?** I appreciate how Okendo helps us gather customer reviews and display them on our e-commerce site, which has been great for building trust with potential buyers. I like that Okendo integrates with most of the tools we use like Shopify, Klaviyo, and Recharge. This makes it easy to get direct data, utilize our own email designs with Klaviyo, and helps in increasing LTV and AOV through subscription integrations with Recharge. Keeping everything within one ecosystem makes things super easy and seamless, especially knowing that the data we gather connects directly with Okendo and Klaviyo. I also found the initial setup of Okendo very easy. **What do you dislike about Okendo?** It's a super robust platform, and it has a lot of things to offer. But what it does lack is information on how to set different things up. I had to book a call with an expert to get some things explained and learn about different things I didn't know, like the integration directly with Klaviyo. So that is something that could be fixed. More information on how to use the platform itself. **What problems is Okendo solving and how is that benefiting you?** Okendo helps us gather reviews, build trust, and integrate with Shopify and Klaviyo for seamless data flow and custom email design. It supports subscriptions with Recharge, boosting LTV and AOV. ### 17. User-Friendly Platform with Effective Analytics **Rating:** 5.0/5.0 stars **Reviewed by:** Sami Z. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2026 **What do you like best about Okendo?** I use Okendo for product reviews and surveys and really appreciate its ability to handle any request, big or small, which is great for making suggestions and provides accurate instructions. I find Okendo very easy to use and love the visible results it provides. The analytics are fantastic and easy for our customers to use. I also like that we can upload product reviews online, which helps customers make informed decisions for their orders. We also enjoy working with our CSM - Freyja Hansen. Freya is our favourite CSM and we look forward to our calls. Frejya is super helpful and responsive with any questions, and make appropriate suggestions on how we can improve our offering. She is a joy to work with. **What do you dislike about Okendo?** The only thing I would suggest is more customization on design of surveys - it would be great if we could adjust font size. **What problems is Okendo solving and how is that benefiting you?** Okendo helps handle any request with ease, provides accurate instructions, and it's great for making suggestions. It's an easy-to-use platform with visible results, allowing us to upload product reviews online so customers can make informed decisions. ### 18. Streamlined Review Integration with Room for Customization **Rating:** 3.5/5.0 stars **Reviewed by:** Orla D. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2026 **What do you like best about Okendo?** I like Okendo's integration with Klaviyo because it makes the emails sent out feel native to our brand. This helps with trust from customers and increases the likelihood that they will complete the reviews. I also appreciate the automated structure Okendo has built for capturing reviews, as it allows us to utilize reviews much more easily than our old manual setup. The automated email flow in the back end of Klaviyo is also very easy to use and manage. Additionally, I felt that Okendo offers a better connection with Shopify and Klaviyo, which provides us with a more seamless experience for our customers. **What do you dislike about Okendo?** When we were setting up Klaviyo, there were a limited number of features we could customize, leading to the emails looking different from our brand. I wanted to change the star icon used in the email and on the review form but couldn't. We couldn't change the font of the reviews on site, so they look different from the rest of the text on the page. We're a minimal brand and often found we could like things to be smaller but were unable to do so. It was quite difficult as it took a lot of time from our initial onboarding to the final setup, mainly due to the limitations in areas we could fully customize. We also felt there was a long delay in our account manager answering emails and getting back to us on important questions. **What problems is Okendo solving and how is that benefiting you?** Using a more considered reviews process with Okendo helps build better trust with customers. Its automated structure allows for easier review utilization, and integration with Klaviyo makes emails feel native, enhancing trust and review completion. ### 19. Improved How We Collect Customer Reviews **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2026 **What do you like best about Okendo?** Okendo has been especially valuable for us in the fashion industry. The fit and sizing attributes included in reviews help customers shop with confidence and get a clearer understanding of what they’re buying as they read through product feedback. We’ve also loved recently adding on the UGC feature, which helps us capture an authentic, on-body representation of the product and see how our customers are wearing it. Overall, Okendo is a fantastic tool to have, and we appreciate how seamlessly it integrates with our other platforms. **What do you dislike about Okendo?** I wish it were a more all-encompassing platform, so I wouldn’t have to pay for different plans just to access advanced features like referrals and quizzes. **What problems is Okendo solving and how is that benefiting you?** Okendo has helped us refine how we capture reviews and has provided a plethora of real-time data that we can relay internally to improve the overall experience ### 20. Effortless Customer Engagement, Needs Faster Support **Rating:** 5.0/5.0 stars **Reviewed by:** Jasmin H. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2026 **What do you like best about Okendo?** I use Okendo for reviews and creating quizzes for our Shopify, and I find it really helps in getting customer feedback easily. I appreciate the ease of use, especially when creating new quizzes and applying them to our site. The quiz tool is particularly valuable because it helps customers find their shades in our products and reduces the load on customer service. It also conveys feedback from the customer to our team effectively. I also like that there are more functions in Okendo compared to the previous product we were using, and despite the initial setup taking a bit of getting used to, it was relatively easy. Overall, I am quite satisfied with the features and functionality that Okendo offers. **What do you dislike about Okendo?** The chat box in Okendo is very slow when connecting to a teammate. It says 'within 30 minutes,' but it never is. I'd like to be able to speak to a human a bit quicker. However once connected to a support person, communication is easy and great support such as with Shiela, she is always a great help. **What problems is Okendo solving and how is that benefiting you?** Okendo makes it easy to get customer feedback and helps customers find products, reducing the load on customer service. ### 21. Smooth Onboarding and a Simple, Intuitive Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Pauline B. | Digital Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2026 **What do you like best about Okendo?** From the brand’s perspective, the platform is extremely user-friendly, which made our initial onboarding process smooth and straightforward. Even after going live, it’s easy to make adjustments to our program, and the overall experience remains simple and intuitive. **What do you dislike about Okendo?** Nothing significant to report so far. Since the switch, the platform has remained stable, and its features have consistently met all of our requirements. **What problems is Okendo solving and how is that benefiting you?** Okendo has really centralized the way we source, manage, and display customer feedback. It goes beyond simply collecting star ratings; it also functions as a data-gathering tool that helps us better understand our audience’s skin concerns and what they’re looking for. ### 22. User-Friendly Platform with Excellent Customization Options **Rating:** 5.0/5.0 stars **Reviewed by:** Jonathan A. | Global eCommerce & Global Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** May 05, 2026 **What do you like best about Okendo?** I use Okendo to collect reviews from customers, and I appreciate its ease of use and the capabilities inside the platform. The ability to use credits by order instead of email sent is amazing. I also enjoy the ease of use for customizing the forms and widgets, which is very appreciated. The initial setup was very easy, and the team there is very knowledgeable. **What do you dislike about Okendo?** I would like for them to let us use pages instead of infinite scroll since we have to deal with thousands of orders it makes it harder to find something using infinite scroll than regular page numbers. I would also like more customization options for the email editor. **What problems is Okendo solving and how is that benefiting you?** I use Okendo to collect product attributes and generate reviews, appreciating its ease of use and flexibility like using credits by order and customizing forms and widgets effortlessly. ### 23. User-Friendly Okendo with Powerful Performance Insights and Outstanding Support **Rating:** 4.5/5.0 stars **Reviewed by:** Rachel H. | Moderation Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** March 19, 2026 **What do you like best about Okendo?** Okendo is very user-friendly, especially since the addition of the performance insights. I’m able to use these insights alongside my own data to easily inform CX decisions. Our Okendo rep is wonderful—always willing to answer questions and help us with any situation we bring to her. **What do you dislike about Okendo?** I’d love for Okendo to add more insights around review themes. Right now, I use AI separately to figure out what customers are saying about specific products, but I’d really like to see that kind of analysis built directly into Okendo. **What problems is Okendo solving and how is that benefiting you?** Okendo is a great tool for easily uncovering customer insights, and it helps inform both product and marketing decisions for us. It also automates review collection and management, leaving much less work for our marketing teams. ### 24. Okendo: Seamless Integration, Great UI, and Outstanding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** April 13, 2026 **What do you like best about Okendo?** We've used other review apps before, but Okendo has always been the easiest to work with. The interface, UI, and customer relationship is great. Not only does Okendo provide a good product, they stand behind it with the support provided. Integration was seamless, reports are provided, and pricing is fair. **What do you dislike about Okendo?** We haven’t run into any major issues with Okendo. Even so, they’re quick to respond and resolve the minor things that come up. Whenever we’re unsure about how to set something up, I have zero doubt that Okendo will be able to help us. **What problems is Okendo solving and how is that benefiting you?** Okendo mainly helps us manage reviews and connect them to other platforms. On top of that, we’ve seen improved performance and better review conversions than we had before. We haven’t taken advantage of everything Okendo has to offer yet, but we trust they may have solutions that fit our needs in the future. ### 25. Simplifies Product Review Collection with Ease **Rating:** 3.5/5.0 stars **Reviewed by:** Geneva S. | Senior CX + Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2026 **What do you like best about Okendo?** I like the ease of use of the Okendo platform, which makes it easy for me to sort through and filter reviews on the back end, as well as report on them. I also appreciate how Okendo looks on-site, making it more manageable and providing a better experience for our customers to look through reviews. **What do you dislike about Okendo?** I think that the back-end reporting could be improved in Okendo. I know that there were some improvements made, but it would be nice if there was just a lot more reporting, whether it be through AI or just more color on reviews because reviews are kind of hard to report on. **What problems is Okendo solving and how is that benefiting you?** I use Okendo to collect reviews, which keeps our customers informed about products. It's easy to use, helping me sort and report reviews efficiently. On-site, it offers our customers a manageable and better experience to look through reviews. ### 26. Okendo’s Fantastic Customer Support **Rating:** 4.0/5.0 stars **Reviewed by:** Kelly M. | Events and Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2026 **What do you like best about Okendo?** The customer support has been fantastic. So many brands give you lots of attention until they get your credit card - Okendo has kept up with checking in with me, responding to any inquiry, and offering more support than expected! **What do you dislike about Okendo?** Some of the naming conventions or layouts are confusing on the back end. Loyalty Points Preview vs Loyalty Points Preview Cart. It can take me some time to find what I am looking for. **What problems is Okendo solving and how is that benefiting you?** It has directly impacted our churn rate and given our customer service team a new tool in their toolbelt to support customers and brand loyalty. ### 27. Beautiful Widget, Excellent Support **Rating:** 5.0/5.0 stars **Reviewed by:** Christiana V. | Marketing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** January 13, 2026 **What do you like best about Okendo?** I like the look of the review widget and the customization to make it more on brand. Overall, really great support from their team when you have a question or issue. They're always quick to respond and help. The ability to offer different rewards for text/photo/video reviews is great. I like the quiz but would love more options there (design and functionality). Overall a great platform, easy to use. Migration was super easy and team was very helpful in making sure all of our reviews transferred over correctly. **What do you dislike about Okendo?** There's a large gap from the 200/mo order plan to the 1500/mo plan. Seems odd and you have to then buy credits if you're somewhere in the middle. Which is fine, but if you aren't paying close attention to it, you may not even know you are out of credits. A plan in between this would be great. Or even some additional credits packs would be great, there's only two options. Would love more analytics. **What problems is Okendo solving and how is that benefiting you?** We wanted a better looking review widget and needed a quiz - love that they have services that allow you to eliminate having multiple apps. ### 28. A Reliable Partner for Reviews & Growth **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2026 **What do you like best about Okendo?** We’ve had a great experience with Okendo. The setup was easy, the interface is intuitive, and the integrations with Shopify and Klaviyo make managing and leveraging reviews seamless. Their support team is responsive, and the customization options are strong. We also value the added features like surveys and referrals, which help boost engagement and conversions. Overall, a powerful and reliable platform. Looking forward to continuing working with Laura Gomez. **What do you dislike about Okendo?** There’s not much to dislike overall. Some advanced features can take time to fully configure and optimize, especially when aligning across multiple tools and teams. However, the support team has been helpful in guiding us through setup and best practices. **What problems is Okendo solving and how is that benefiting you?** Okendo helps us centralize and streamline our review collection and management, which previously required more manual effort and fragmented tools. By integrating directly with Shopify and Klaviyo, it allows us to automatically collect, segment, and activate review data across our marketing channels. This not only saves time operationally but also strengthens social proof, improves customer engagement, and ultimately drives higher conversion rates. ### 29. Perfect Customization with Seamless Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Nicola B. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2026 **What do you like best about Okendo?** I use Okendo for reviews and referrals. It's very easy to use and intuitive to set up. Reviews are grouped per product, making them easy to access. Customers receive a fully-branded email after their purchase, and we can set up flows to remind them to review us if they don't do it right away. The reviews look great on our product page and have everything we need, including photos. I appreciate that we can personalize all the touch points with our customers and add our branding to them, so everything we send out feels very Pistakio-ey. We're really particular about our brand identity, and Okendo allows us to add our brand colors and fonts to every touchpoint, which is extremely important for us. We switched from Klaviyo reviews to Okendo because Klaviyo didn't offer all the customization that Okendo has, which we were looking for. **What do you dislike about Okendo?** We haven't had much success with referrals yet, but we've also just started with them so it might take a second for it to take off. **What problems is Okendo solving and how is that benefiting you?** Okendo is easy to use and intuitive. It organizes reviews by product and sends branded emails to customers, increasing review responses. I can customize every touchpoint with our brand identity, making our communications feel distinctly ours. ### 30. Effortless to Use, Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Marc H. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 25, 2026 **What do you like best about Okendo?** I really like the customer support at Okendo. Everyone is extremely helpful, and they assist in optimizing things that may not be working. They are very helpful in encouraging sales growth. I also like that Okendo is an easy platform to manage and use. Ease of use is really valuable to my business because I don't have a lot of time, and the platform is relatively easy. If I'm having an issue, it's very easy to get a hold of someone in customer support, and they help solve my problem in a timely manner. The initial setup was also very easy. **What do you dislike about Okendo?** So the referrals and the survey haven't been working so great, but I just spoke with someone. She was very helpful in finding other ways where we can highlight these types of things to give more awareness, to hopefully improve the ROI on both of those. **What problems is Okendo solving and how is that benefiting you?** Okendo consolidates reviews, eliminating the need for customers to visit multiple sites. It's easy to use and manage, saving me time. The excellent customer support aids in resolving issues promptly and encourages sales growth. ### 31. Exceptional Support and Ease of Use with Okendo **Rating:** 5.0/5.0 stars **Reviewed by:** Zoë B. | CX, Retention, and Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 24, 2026 **What do you like best about Okendo?** I really enjoyed working with Chelsea from the Okendo team. She made the process super easy and was incredibly helpful in explaining things to my team and orchestrating her end. She's constantly available, and I'm sad to move on from her being our company's onboarding manager. I have no complaints about our experience with her or the platform. I like how easy the dashboard is to use on the back end with Okendo. I can find all of our customer data and pull numbers very easily. The loyalty program is helpful, and we can efficiently search members to see their point status and activity. Plus, the initial setup of Okendo was super easy and straightforward thanks to their side making it simple. Overall, Okendo is a great platform, and I've already recommended it to others. **What do you dislike about Okendo?** N/A **What problems is Okendo solving and how is that benefiting you?** Okendo solves our customer loyalty challenges, allowing us to give back to customers and collect valuable data. The dashboard is easy to use, making it simple to find customer data and pull numbers effortlessly. ### 32. Easy Integration, But Needs More Customization **Rating:** 4.5/5.0 stars **Reviewed by:** Laura P. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 24, 2026 **What do you like best about Okendo?** I like how easy Okendo is to use and integrate with different systems. The back end is very user-friendly. It integrates very easily with Shopify and also Klaviyo. I really enjoy being able to use the triggers in Klaviyo to create custom flows based on actions. I also appreciated the onboarding specialist who helped us do everything, making the initial setup very easy. **What do you dislike about Okendo?** I do wish there were more ways to customize widgets on the back end. Sometimes, it's hard to really customize and make things the way you want them to because you're limited with the way something is configured. It would be nice if you could readily update small things like copy on buttons or certain questions. For instance, in the quiz widget, when you add the email question at the end, it would be nice to be able to modify the text around the question you're asking or add more copy to explain why you're asking for someone's email address. **What problems is Okendo solving and how is that benefiting you?** Okendo makes it easy to integrate with platforms like Shopify and Klaviyo, creating a seamless experience. It does a great job gathering UGC and creating other touchpoints across our customer journey with things like quizzes and surveys to identify where we're performing well or missing the mark, all while keeping people in our ecosystem. ### 33. Clean Widgets and Easy Navigation Enhance Customer Engagement **Rating:** 5.0/5.0 stars **Reviewed by:** Emi N. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2026 **What do you like best about Okendo?** I use Okendo for gathering reviews and adding quizzes, and I really appreciate how it reaches my customers in a professional way to gather information. I like the widget's clean look and how it's easy to navigate. Everything on my website is displayed beautifully; my customers can quickly see what the reviews are for particular sizes, styles, and lengths others have purchased. I switched from Judge.me to Okendo because it provided more options for how reviews are displayed in terms of sizing and length, and how the information is displayed overall. The initial setup was pretty easy, and their customer support team was also very helpful. **What do you dislike about Okendo?** Nothing **What problems is Okendo solving and how is that benefiting you?** Okendo reaches my customers professionally to gather information and displays reviews beautifully. The widget is clean and easy to navigate, allowing customers to quickly see reviews for specific sizes, styles, and lengths. ### 34. Effortless Reviews and Exceptional Support **Rating:** 5.0/5.0 stars **Reviewed by:** Wendi C. **Reviewed Date:** May 28, 2026 **What do you like best about Okendo?** I appreciate how easy to use Okendo is, as it allows our Customer Service team to focus on other tasks. We're very satisfied with the platform and the help we get from our rep—it's great! The initial setup was very easy, and the team was great to work with. I switched to Okendo because it offers more tools than just straight reviews. **What do you dislike about Okendo?** I haven't identified anything major yet, but I would like to be able to leave an internal note on the reviews. Maybe that's there but I haven't seen it. **What problems is Okendo solving and how is that benefiting you?** Okendo helps identify what products customers like and product successes, allowing our Customer Service team to focus on other tasks due to its ease of use. ### 35. True Partner in Okendo **Rating:** 5.0/5.0 stars **Reviewed by:** Ana Y. | Senior E-Commerce Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 03, 2026 **What do you like best about Okendo?** We’ve had a great experience partnering with Okendo across reviews, loyalty, and refer-a-friend programs. Okendo serves as our core review collection tool and seamlessly integrates with Shopify and Klaviyo, which has made our email marketing more effective and easier to scale. Our Customer Success Manager, Roy, is fantastic! He's highly responsive, proactive, and genuinely invested in our success. We’ve also had consistently positive experiences with Okendo’s support team. They’re not only quick to help, but they are open to new ideas and are collaborative about improving the platform. Okendo feels like a true partner, not just a vendor. **What do you dislike about Okendo?** Some of the features are not intuitive, but once you figure them out - they work great! **What problems is Okendo solving and how is that benefiting you?** Okendo serves as our core review collection tool, allowing us to surface real customer language in emails, flows, and campaigns. ### 36. Reliable and Intuitive, Streamlines Social Proof **Rating:** 4.5/5.0 stars **Reviewed by:** Chloe M. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 19, 2026 **What do you like best about Okendo?** I find Okendo reliable, easy to use, and intuitive. Adding it to our site and making changes is so simple. It allows us to map out how social proof works on the site our own way, letting us add reviews in a premium way that fits our brand ethos. The initial setup was super easy, and the onboarding team managed a lot of this for us, making the process super smooth. **What do you dislike about Okendo?** The onboarding process is a little longer than it needs to be - I feel like it could have been condensed into two calls. I think for reviews it only needs to be structured to find out brand intent and then a second meeting to review revisions. At a push, we could have a follow-up to see how we're getting on. **What problems is Okendo solving and how is that benefiting you?** Okendo decreases our returns percentage and boosts social proof at the product page stage. It's reliable, easy to use, and lets us align reviews with our brand ethos effortlessly. ### 37. Flexible & Customizable, With a Learning Curve **Rating:** 4.5/5.0 stars **Reviewed by:** Carolina S. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Okendo?** I like how flexible and customizable Okendo is. It makes it really easy to implement widgets into our website using our company brand colors, and they blend seamlessly with the rest of our website. I find it valuable that we can easily show our reviews on our website, and Okendo has made this really easy. Additionally, we've had a call with Okendo that showed us even more ways to showcase our reviews, which we plan to implement in the future. **What do you dislike about Okendo?** I think it is a learning curve to use, but once you know how to use it, it's easy. **What problems is Okendo solving and how is that benefiting you?** I use Okendo to display reviews on our website effortlessly. It's flexible and customizable, allowing integration of our brand colors to blend seamlessly with the site. The app also provides additional ways to showcase reviews that we plan to use. ### 38. The Ultimate All-in-One Platform for Loyalty and Reviews **Rating:** 5.0/5.0 stars **Reviewed by:** Johnny B. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** December 23, 2025 **What do you like best about Okendo?** This is the perfect all-in-one platform for managing loyalty programs and collecting reviews. Their platform is constantly introducing new features, which really benefits my business. It helps us build a loyal customer base by encouraging reviews, and in return, we reward our customers with points they can use. **What do you dislike about Okendo?** I cant think of anything specific I haven't come across something I dont like yet. **What problems is Okendo solving and how is that benefiting you?** for years clients were loyal to us by purchasing from us, telling there friends, posting online but we never had an solution that we can implement easily to reward them for spending with us, sharing there favorite pieces and piercings from us. one of the other big things is the trust factor on our website, we had gone through so many reviews apps and they all sucked. there reviews with photos and even auto emails that get sent out so customers are encouraged to leave reviews in exchange for points was a game changer! ### 39. Easy Migration, Great Support, and a Strong Reviews & Loyalty Suite **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** March 09, 2026 **What do you like best about Okendo?** The migration and integration were incredibly easy, and we were well supported by Chelsea from start to finish. We use reviews, loyalty, and surveys, and all of the products work well together to create a well-rounded picture and profile of our customers. There’s also a good range of widgets we can use to show off reviews. The surveys help us capture information at key moments in the customer journey, such as post-checkout. **What do you dislike about Okendo?** I wish there were more editing options within the review widgets, especially the reviews carousel. Right now, I feel limited by the layout options on the loyalty page. I’d also like to see more in-depth analytics across all products. **What problems is Okendo solving and how is that benefiting you?** Surveys help us identify and address any missing elements or problems that customers are experiencing. In-depth reviews on product pages also help customers get over the line; features like “x% of customer recommends,” AI summaries, and Q&A support customers in making a decision about the products they’re buying. Overall, this has improved conversion and strengthened social proof. ### 40. Efficient Review Monitoring with Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Haley B. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2026 **What do you like best about Okendo?** I use Okendo for review monitoring, question monitoring, and quizzes. It saves us time by helping monitor reviews and has a lot of exciting features that speed up the process. I love the email block features. The quizzes have already brought us more sales, and it was easy to set up with their team. My favorite thing about Okendo is how available they are for questions and help with different functions. The quizzes also help our consumers find the right pair of golf shoes that fit their specific playing style, which benefits both us and them. The initial setup of Okendo was very simple and easy. **What do you dislike about Okendo?** I wish there was a bit more personalization in the review monitoring responses. **What problems is Okendo solving and how is that benefiting you?** Okendo saves us time by helping monitor reviews with exciting features, and the quizzes help consumers find the right products, boosting our sales. I also love their email block features. ### 41. User-Friendly, Intuitive Platform with a Very Helpful Team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** April 02, 2026 **What do you like best about Okendo?** Very helpful team who assists in every step of the way. The platform is very user friendly and intuitive. Having so many capabilities and features on the one platform is amazing. **What do you dislike about Okendo?** I can't fault our service so far - it's been top tier! Different pricing bundles could be helpful. Would be great to be able to interchange which features we can select in the Okendo Retain bundle. **What problems is Okendo solving and how is that benefiting you?** Okendo is bundling many services into one platform making it much more streamlined for us. The bundled price and services were very attractive for us as a business is comparison to competitor services. ### 42. Customizable Okendo Widgets + Seamless Shopify Integration That Boosts Engagement **Rating:** 4.5/5.0 stars **Reviewed by:** David T. | Customer Experience Manager | CX | CXM | Directing The Digital Customer Experience, Food & Beverages, Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2026 **What do you like best about Okendo?** What I like best about Okendo is the highly customizable review widgets that perfectly match my brand’s look and integrate seamlessly with Shopify. The customer support team is outstanding—they respond quickly and made migrating all my existing reviews effortless. Plus, the rewards system for text, photo, or video reviews, along with post-purchase surveys and loyalty features, has really boosted customer engagement **What do you dislike about Okendo?** Analytics could be more robust. I’d also love notifications for negative reviews and more flexible quiz options. **What problems is Okendo solving and how is that benefiting you?** It fixes clunky displays with customizable, on-brand widgets that blend seamlessly on product pages, plus easy moderation and Q&A to keep things trustworthy and engaging.
Migration from our old app was effortless, with their team ensuring every review transferred perfectly, solving setup headaches others complain about ### 43. Unified Customer Insight Platform, Seamless Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Charlotte F. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2026 **What do you like best about Okendo?** I like how Okendo brings multiple customer insight tools into one platform, making it easy to collect feedback, generate social proof, and use customer insights all in one place. The Reviews feature is great for collecting authentic customer feedback and photos that we can use as social proof on our website and in ads. It's reassuring for customers to know others have purchased, which builds their confidence in their purchases. The Surveys tool is very helpful for making product development decisions and understanding what people are looking for. I also like the Referrals feature because it allows our customers to be brand advocates by sharing their love for the brand and products. It's amazing how these tools make it simpler to turn insights into actionable items like gaining social proof and leveraging it across platforms. **What do you dislike about Okendo?** N/A **What problems is Okendo solving and how is that benefiting you?** Okendo helps get real customer feedback and gains social proof, building trust for new shoppers. It provides product insights through surveys and leverages referrals to boost customer advocacy. ### 44. Okendo seamlessly turns customer feedback into a true growth engine for our ecommerce brand **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2026 **What do you like best about Okendo?** What I like best about Okendo is how seamlessly it turns our customer feedback into a true growth engine for our brand. First, Okendo makes sorting through our collection of reviews incredibly easy Another standout feature is the level of customization. The review widgets are modern, clean, and highly adaptable to match our brand’s look and feel. Okendo integrates smoothly into a storefront and as an administrator I enjoy the easy access from our Shopify platform. Finally, the analytics and insights are genuinely actionable. Okendo doesn’t just show star ratings; it surfaces trends, customer sentiment, and product-specific insights that helps us make informed decisions with our products. **What do you dislike about Okendo?** There is nothing at the moment that I dislike about Okendo. **What problems is Okendo solving and how is that benefiting you?** Higher conversion rates, especially those with photos and videos. This means more people complete purchases. Actionable product insights by seeing patterns in feedback and respond strategically. Efficient workflows, Okendo replaces manual review collection with smart automation and them sending daily recap emails is helpful. ### 45. Okendo has pushed our customer connection and engagement to a new level. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2026 **What do you like best about Okendo?** Okendo has done a great job helping us use optimize our loyalty program, quizzes, reviews, and surveys to help us further our marketing strategy and connect more with our customers. They integrate well with our SMS & Email partner and their team is extremely quick in offering any assistance with issues or errors. **What do you dislike about Okendo?** We ran into issues when importing loyalty customers and it's unfortunate how much information we lose on the data of our loyalty customers when switching. We no longer get to see how they earned their points in the past, or any detailed information on their history as a Calzuro loyalty customer. **What problems is Okendo solving and how is that benefiting you?** Okendo is providing a better Loyalty program & review platform for us, as well as allowing us to set up quizzes and surveys, all in one place! It's optimized our in house workflow and our customer experience. ### 46. User-Friendly, Powerful Reviews Platform with Smooth Integrations and Excellent Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** March 18, 2026 **What do you like best about Okendo?** Okendo is user-friendly while still being powerful. It has made collecting and displaying reviews seamless, which in turn has helped boost customer trust and conversions. The integrations run smoothly, and the support from our account manager has been excellent. **What do you dislike about Okendo?** Overall, we’ve had a very positive experience with Okendo. The only minor drawback is that some of the more advanced features can take a bit of time to fully learn, but that feels expected for a platform with this much functionality. On the plus side, the support team is consistently helpful, which keeps the whole process smooth. **What problems is Okendo solving and how is that benefiting you?** Okendo helps us streamline the collection and management of customer reviews and user-generated content, which would otherwise be time-consuming to handle manually. By automating this process, we can consistently showcase authentic customer feedback across our site, helping build trust and credibility with new customers. ### 47. Effortlessly Builds Customer Trust with Exceptional Support **Rating:** 5.0/5.0 stars **Reviewed by:** Olivia G. | Director of Digital Product, Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2026 **What do you like best about Okendo?** I loved working with Okendo to set up our skincare quiz because it helps our customers provide information that guides them to a product recommendation. Okendo helps us build trust with our customers, and it was really easy to set up. The Okendo team helped us a ton when we initially launched with reviews and then later when we implemented our custom quiz. **What do you dislike about Okendo?** There are some feature limitations or customization limitations that we can't manage ourselves and require the Okendo team to handle. **What problems is Okendo solving and how is that benefiting you?** Okendo helps build trust with our customers and guides them to product recommendations via quizzes, but also helps our customers by displaying product reviews on our site. ### 48. Seamless Integration Boosts Conversion **Rating:** 4.5/5.0 stars **Reviewed by:** Kacie B. | Digital Marketing & Ecommerce Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** December 02, 2025 **What do you like best about Okendo?** I love how Okendo seamlessly integrates with our Shopify and Klaviyo flows. This integration allows us to automate review request emails through Klaviyo, enabling us to target customers at the perfect moment post-purchase, which is incredibly efficient. On the Shopify side, the review display is both seamless and customisable, allowing us to maintain our brand aesthetic across product pages, which I find truly beneficial. Moreover, the initial setup of Okendo was straightforward and well-supported, making it easy to implement and get everything running quickly. Overall, these features truly enhance our operation and make managing customer reviews a breeze. **What do you dislike about Okendo?** I find the lack of deeper analytics and insights directly within Okendo to be a limitation. The information provided could be more actionable to help us make better data-driven decisions. Additionally, I think there could be more design flexibility with widget customisation. A more intuitive drag-and-drop editor or built-in style presets would make it easier to customise the display while maintaining our brand aesthetics. **What problems is Okendo solving and how is that benefiting you?** I use Okendo to build trust and drive conversions by collecting and showcasing customer reviews, and it seamlessly integrates with Shopify and Klaviyo, allowing us to automate review requests and maintain brand aesthetics on product pages. ### 49. Effortless Review Management with Okendo **Rating:** 4.5/5.0 stars **Reviewed by:** Lauren K. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2026 **What do you like best about Okendo?** I use Okendo to collect reviews from my customers and display them on my ecommerce store, and I really appreciate its user-friendly UI. It solves the problem of review collection with automated flows, which makes the process smoother for me. What I like most about Okendo is that it has all the necessary features like review import, automated collection flows, and review moderation, and they're designed to be easy to use. **What do you dislike about Okendo?** I'm a bit frustrated that there's no way I can send manual discount codes for reviewers. Also, when reviewers leave a review directly on our store, not through Okendo, I can't use Okendo to generate and send a review incentive discount code to them. **What problems is Okendo solving and how is that benefiting you?** I use Okendo to collect customer reviews with automated flows and display them on my store. The user-friendly UI and features like review import, collection automation, and moderation make it easy to use. ### 50. Exceptional Review Platform with Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Santiago F. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2025 **What do you like best about Okendo?** I think everything on the review package is top notch. We've got great customer service; every time we needed something, we get it. We have optimization calls very frequently. I'm also impressed that Okendo keeps bringing up new stuff. The way we can display the reviews on the sites in a very comfortable way is a plus, and you can check reviews for each and every item, sort them, and have tags for customers, which makes it easy for them to check on reviews. **What do you dislike about Okendo?** We decided to go with cashback, and Okendo doesn't have cashback. We only have point structure. Loyalty programs. So, yep. That's one thing. You can work on improving on the short term. **What problems is Okendo solving and how is that benefiting you?** I use Okendo to comfortably display and sort reviews on our site, making it easy for customers to check reviews. ## Okendo Discussions - [What is Okendo used for?](https://www.g2.com/discussions/what-is-okendo-used-for) - 1 comment - [View Okendo pricing details and edition comparison](https://www.g2.com/products/okendo/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-02+11%3A52%3A30+-0500&secure%5Bsession_id%5D=f8777497-57dd-4c2a-87b5-4d06b28a9e56&secure%5Btoken%5D=34a03ca9af38dc6d4ea49cc18165b6e9d121810af5063f727179f6cf24e9d9d2&format=llm_user) ## Okendo Integrations - [AfterShip](https://www.g2.com/products/aftership/reviews) - [Attentive](https://www.g2.com/products/attentive/reviews) - [Bazaarvoice](https://www.g2.com/products/bazaarvoice/reviews) - [Braze](https://www.g2.com/products/braze/reviews) - [Dotdigital](https://www.g2.com/products/dotdigital/reviews) - [Facebook](https://www.g2.com/products/facebook/reviews) - [Foursixty](https://www.g2.com/products/foursixty/reviews) - [Fuego](https://www.g2.com/products/fuego/reviews) - [Google](https://www.g2.com/products/google-google/reviews) - [Google Analytics](https://www.g2.com/products/google-analytics/reviews) - [Gorgias](https://www.g2.com/products/gorgias/reviews) - [Iterable](https://www.g2.com/products/iterable/reviews) - [Klaviyo](https://www.g2.com/products/klaviyo/reviews) - [Kustomer](https://www.g2.com/products/kustomer/reviews) - [Loop](https://www.g2.com/products/loop/reviews) - [LoyaltyLion](https://www.g2.com/products/loyaltylion/reviews) - [Meta](https://www.g2.com/products/meta-ai-meta/reviews) - [Meta Audience Network](https://www.g2.com/products/meta-audience-network/reviews) - [Nosto](https://www.g2.com/products/nosto/reviews) - [Omnisend](https://www.g2.com/products/omnisend/reviews) - [Ordergroove](https://www.g2.com/products/ordergroove/reviews) - [PageFly Page Builder](https://www.g2.com/products/pagefly-page-builder/reviews) - [Postscript](https://www.g2.com/products/postscript/reviews) - [PowerReviews](https://www.g2.com/products/powerreviews/reviews) - [Rebuy](https://www.g2.com/products/rebuy/reviews) - [Recharge Subscriptions](https://www.g2.com/products/recharge-subscriptions/reviews) - [Rise](https://www.g2.com/products/rise/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Shopify Plus](https://www.g2.com/products/shopify-plus/reviews) - [Shopify POS](https://www.g2.com/products/shopify-shopify-pos/reviews) - [Stay AI](https://www.g2.com/products/stay-ai/reviews) - [Tapcart](https://www.g2.com/products/tapcart-tapcart/reviews) - [Tiktok](https://www.g2.com/products/tiktok/reviews) - [TikTok Ads](https://www.g2.com/products/tiktok-ads/reviews) - [Triple Whale](https://www.g2.com/products/triple-whale/reviews) ## Okendo Features **Collection** - Authentification - Review Forms - Personalization - Engagement - Community Q&A **Survey Management** - Survey Builder - Question Types - Templates - Survey Distribution **Loyalty Experience** - Loyalty Engine - Rewards - Membership - Personalization - Gamification - Loyalty Cards **Agentic AI - Customer Advocacy** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance **Agentic AI - Review Management** - Adaptive Learning - Natural Language Interaction **Consumer Intelligence** - Customer Feedback - Competitive Intelligence - Sentiment Analysis **Discovery** - Referral Program - Incentives - 3rd-Party Trends **Moderation** - Reviewer Validation - Response Types - Legal Agreements **Survey Customization** - Branching/Skip Logic - Branding - Multimedia Support - Multilingual Surveys **Loyalty Platform** - Communication Tools - Customer Relationship Management (CRM) - Loyalty Analytics - Localization - Integrations **Reporting** - Revenue Reporting - Corporate Reporting - Dashboard **Media Monitoring** - Social Networks Monitoring - Social Media Management - Digital Media Monitoring **Insight** - Monitoring - Adoption Insight - Engagement Analysis **Use Cases** - E-commerce - Retail - Customer Service **Survey Insights** - Reporting & Analytics - BI Tools Integration - Data Exporting - Permissions **Agentic AI - Loyalty Management** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Mobile** - Mobile Optimization **Administration** - Incentives - Syndication - Insights - Content - Sampling **Agentic AI - Survey** - Adaptive Learning - Proactive Assistance - Decision Making **In-House Management** - Employee Performance - Team Workflow **Platform** - Multichannel Sharing - Forum - Integration - Content Distribution **Display Options** - Badges - Widgets - Integration & APIs - Marketing **Generative AI** - AI Text Generation **Generative AI** - AI Text Generation **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making ## Top Okendo Alternatives - [Reviews.io](https://www.g2.com/products/reviews-io/reviews) - 4.8/5.0 (637 reviews) - [Yotpo](https://www.g2.com/products/yotpo/reviews) - 4.3/5.0 (255 reviews) - [LoyaltyLion](https://www.g2.com/products/loyaltylion/reviews) - 4.6/5.0 (588 reviews)