Reputation Reviews & Product Details

I like all of the tools it provides, frankly. There's such a depth of utility that I haven't gotten around to using them all, and I'd consider myself a power user. I'm currently building some dashboards, managing Reputation for about 200 entities, and use it every business day. I find its tools are reliable. Review collected by and hosted on G2.com.

I would like more clarity on metrics. And I'm not the only one around who'd like that - many people in my company say the same thing. If the Reputation score for a given entity is a rolling average — or a rolling metric of any kind, really — then it's critical to explain what time frames are being factored into each rolling average. I don't know if my response rate, for example, counts toward my score based on data from the last 3 months, the last month, the last 2 years, the last year... nothing. And none of the Reputation score components offer any clarity on how their rolling timeframes are determined. I'm not asking for the proprietary formula — and frankly, I think it's anything more than a minor risk to Reputation's market share, even if the formula was public. All I'd like to know are time frames for score components. Review collected by and hosted on G2.com.

So at first when our company made the change, it was a bit furstrating. The learning curve was the cause, I had just mastered the previous software that was used. What help me was the traing, and just taking my time to go through the software and check out each option that was available to me. Most recently I have used the AI generated post for verbiage which is "AMAZING"! I also like the feature for reviews where it help you with what to say so that your responses remain netural. Love it!! Review collected by and hosted on G2.com.

Nothing, I really enjoy it now that I know how to use it. I'm glad that we made the switch. Review collected by and hosted on G2.com.

Reputation software has been a game-changer for managing online reviews and feedback. It makes it easy to keep track of what customers are saying across different platforms, so businesses can stay on top of their reputation. The insights it provides help you understand customer concerns and take action to improve service. Plus, the ability to automate responses saves time while ensuring you’re always engaging with customers in a timely and consistent way. The reporting tools are also super useful, giving you clear data to help guide decisions and improve your overall strategy. Review collected by and hosted on G2.com.

Reputation is great but sometimes the automation features may sometimes lack the personal touch that certain customers expect in their interactions. Review collected by and hosted on G2.com.

I love having one dashboard to view all of the resident and prospect feedback. I also appreciate the notifications, which ensure I do not miss responding. Lastly, the preset responses are helpful.. ensuring consistency in narrative when responding. The dashboard also allows us to dive into metrics and review areas of opportunity to increase online reputation based on review volume, review lengths, the platform, etc. Review collected by and hosted on G2.com.

Unless this has changed, YELP notifications do not go to reputation.com. Review collected by and hosted on G2.com.

I love being able to see our Reputation score and all of our reviews in one place. We also have the ability to see our customer's survey responses so we can learn where our strengths are and where we can make improvements. Review collected by and hosted on G2.com.

It took a little bit of time for me to learn how to navigate through the different menu options, but once I did it was easy. Review collected by and hosted on G2.com.

Reputation.com is a fantastic platform for property management! It’s user-friendly and makes it easy to monitor and respond to reviews, helping us stay on top of our community’s feedback. Tracking our progress and maintaining a positive online presence has never been easier! Review collected by and hosted on G2.com.

Reputation.com has some useful features, but I find it frustrating that it displays options we don’t actually offer at our property. This can create confusion for residents and potential tenants, and it would be helpful if the platform allowed better customization to reflect what we truly provide. Review collected by and hosted on G2.com.

I like how integrative the social features are. Being able to create posts and schedule them for being posted at a later date is very useful. The metrics provided for our online reviews goes really into depth to where you can see how any and everything is affecting your reputation score. Review collected by and hosted on G2.com.

I do not really have anything that I dislike about reputation. It is very helpful and gives lots of insight into the business. Review collected by and hosted on G2.com.

Reputation.com has been an invaluable tool for managing our properties’ online presence and resident sentiment. As a property manager specializing in student housing, staying on top of reviews and resident feedback is crucial, and this platform makes it incredibly easy.

The real-time insights help us address concerns quickly, and the advice on maintaining and improving our reputation has been extremely beneficial. The platform’s user-friendly interface and automated features save us time while ensuring we stay connected to what our residents are saying.

If you’re looking for a way to enhance your property's reputation and engagement effortlessly, I highly recommend Reputation.com! Review collected by and hosted on G2.com.

I think that user interface could be polished a little better. Review collected by and hosted on G2.com.

It is easy to send a review request. It is easy to view Review collected by and hosted on G2.com.

We used a different platform called Podium, which was user-friendly and easy to understand. However, now I don’t find it as user-friendly, possibly due to settings that are not available to us.

Additionally, there is a difference when I send a review request from a PC versus a phone. There are options on the PC, such as email, but Facebook is not an active option. Some customers also do not have the option to receive text messages, so having alternatives available on the phone or tablet would be important.

How is the Reputation score calculated? While we have more 5-star reviews, our reputation score decreased by 11 points. I would assume this is due to a lower review request-to-response ratio. I can click on “How to improve my reputation score,” but it suggests we need Facebook reviews, which we do not have the option to collect.

Therefore, the solution would be to give those on the road more ways to request reviews—through Facebook, email, and not just text messages. It would also be helpful to provide information in an FAQ section or offer simple icons to click, allowing us to access the information immediately.

A nice addition would be to have Reputation email the colleague who requested the review once one is obtained. An area to add emails for this purpose would be great so the colleagues and any managers would know immediately. Review collected by and hosted on G2.com.

Perfect for reaching out to people to receive positive reviews since normally the only time anyone submits a review is when they have a bad experience, but this shows all the people who are happy with their experience. Review collected by and hosted on G2.com.

That there is a limit on how many request you can send in a 24 hour period.

I request for 2 locations and we see over 50 people a day so I can not request for everyone seen in a day. Review collected by and hosted on G2.com.