Reputation Reviews & Product Details

It's very user-friendly and the interface is super easy to use. I love that you can filter just about anyway which is great if you have multiple accounts within the platform. Our rep, Joey Isaac, is also great! Review collected by and hosted on G2.com.

The one thing I wish I knew more about is the reporting feature. I feel like there is so much there, but that is the one portion of Rep that's not very user-friendly in my opinion. I feel like Rep is already tracking so many things with reviews, but often times we aren't away of those takeaways simply because we don't know how to fully utilize the platform. Review collected by and hosted on G2.com.

The standout feature is the centralized scalability. Managing 14+ distinct branch locations could easily become a logistical nightmare, but Reputation pulls every review, listing, and social mention into one 'source of truth.' Review collected by and hosted on G2.com.

While the platform is incredibly robust, there are a few areas where I’d love to see more evolution:

Learning Curve for New Admins: Because the platform is so feature-rich, onboarding new branch managers can be a bit overwhelming. The UI is powerful but can feel dense for a non-marketing user who just needs to jump in and respond to a single review.

Social Integration Depth: While the review management is best-in-class, the social media publishing and engagement tools sometimes feel a bit basic compared to dedicated social suites. I’d love to see deeper integration for direct messaging and more advanced 'listening' features.

Reporting Customization: The standard dashboards are great for high-level KPIs, but creating highly specific, granular reports that merge custom CRM data with Reputation’s internal metrics can sometimes be a bit rigid and time-consuming to configure.

Support Response Times: During peak integration periods (like when adding multiple new branch locations), we’ve occasionally experienced slower-than-ideal response times from technical support when dealing with complex API or listing sync issues Review collected by and hosted on G2.com.

It has everything related to reputation in one place, so there’s no need to jump between different software throughout the day. The surveys integrate with Yardi, which means they can go out automatically. The team is always helpful when support issues come up, and they also help with improving our online reputation. Overall, it delivers high returns and saves time for a relatively small cost. I also really enjoy the new AI features—they feel forward-looking and focused on the future. Review collected by and hosted on G2.com.

Some glitches still need to be addressed with the integrations. The user interface also isn’t the simplest to navigate, and it can take a bit of time to figure out where everything is. Review collected by and hosted on G2.com.

I have been using Reputation.com for approximately six years with our Nissan dealership and have had a consistently positive experience. About a year and a half ago, our company expanded our use of Reputation.com to include our Ford dealership and two GMC locations, and the level of service has remained excellent across all rooftops.

Their representatives handle review responses for all of our locations promptly and professionally, ensuring a consistent and positive brand voice. The reporting tools are accurate, informative, and very user‑friendly, making it easy to track performance and identify opportunities for improvement.

In addition, the support team is always available and ready to assist. They are knowledgeable, responsive, and timely in addressing any questions or needs we have. Overall, Reputation.com has been a reliable and valuable partner in managing and strengthening our online reputation, and I highly recommend their services. Review collected by and hosted on G2.com.

The only area for improvement is that, at times, the review responses can feel slightly less personalized than we would prefer. While they are always professional and appropriate, adding more individualized details on occasion would further enhance the customer experience. Overall, Reputation.com has been a reliable and valuable partner in managing and strengthening our online reputation, and I would confidently recommend their services. Review collected by and hosted on G2.com.

I like that I don't have to manually send surveys with Reputation. Review collected by and hosted on G2.com.

I have a lot of problems with the platform. The survey workflow is hard to set up, and it doesn't seem to do what we want. We had hoped that sending surveys with prompts to write a review on Google would drive lots of online reviews...but that hasn't happened. The location management is awkward and time-consuming, and doesn't seem to work smoothly. The accuracy of our Google, Apple, and Bing listings integration is questionable. The initial setup was a lot harder than expected. The onboarding support was mixed, and the outcome wasn't great. It took a lot longer and was more work than we were told during the sales process. I also find that customer support is pretty mediocre - our account manager is very nice, but doesn't seem to know the platform...nor do most other people we've spoken with. When things get escalated to support, the responses we get are clearly from someone technical because they are accurate but very hard to understand. Review collected by and hosted on G2.com.

I really like Reputation for its ability to get feedback from our residents that we may not otherwise receive. The capability to edit forms and ratings is a standout feature for me. It provides a valuable avenue to understand what we're doing right so we can continue those practices, which is something we don't often get through calls or emails when things are going well. Overall, I appreciate how it enables residents to have a voice. Review collected by and hosted on G2.com.

I think the reporting is a bit clunky. You can filter by year and template status, but it takes a few tries to kinda get that down, and I've had to retry associates on it. Also, would like to have better admin control. It automatically stars out residents like email address, when that information would be helpful for some of our lower level associates. So I think just having better overall control and better reporting. Review collected by and hosted on G2.com.

I like how Reputation is structured. It's very easy and intuitive. I like that I can have everything I need at my fingertips, and I can see basically everything necessary for our branches and reviews all in one place. I use it for Tech Credit Union. It helps boost reviews for our branches. Reputation makes it easy to monitor reviews and track data analytics for our Google business pages, helping me understand the trends of good and bad reviews. I can manage and edit reviews at a higher level, allowing me to work more efficiently. The initial setup was very easy due to the excellent support we were given to start, making the transition smooth. Review collected by and hosted on G2.com.

Sometimes it could be a little glitchy. I think it's mostly because of my browser. Sometimes I don't see all of the data right away. And that's might be just a lag. Due to Internet connection activity or something like that. But I have noticed a little bit of a lag in jumping right into it when I need to. And then it's not necessarily the problem of Reputation, but I'm not sure. Review collected by and hosted on G2.com.

I like that Reputation allows me to get feedback from my customers, whether it's good or bad. It helps me hold myself accountable and provides an opportunity for improvement if a customer isn’t satisfied with my service. I also appreciate that I can see how my colleagues are doing and how I compare, introducing a sense of friendly competition. This motivates me to strive to be the best. Additionally, I found the initial setup of Reputation to be pretty easy. Review collected by and hosted on G2.com.

Currently I think there is a glitch. I can see the surveys coming in but it doesn't seem to be updating on my management's end. They say we haven't had any clicks even though Reputation is showing the reviews left. Review collected by and hosted on G2.com.

I love the AI feature in Reputation that helps me create fresh and relevant responses individualized to the person who left the review. I find it helps to avoid sounding boring or repetitive, and I appreciate that I can tweak the responses to make them sound more personal. The spell check feature is also something I appreciate. Reputation simplifies things by consolidating responses, so I don't have to visit multiple sites, and it supports our clinic managers with patient complaints or concerns. The program was easy to learn and share with managers at our company, and overall, it makes things easier which is why I'd rate it a 10 when recommending it to others. Review collected by and hosted on G2.com.

I get frustrated at times when my typing will stop or bounce down to a different review. I have to go back into the review to continue. This is something that slows me down when responding to multiple reviews each day. Review collected by and hosted on G2.com.

I like Reputation's ability to send SMS review requests straight through the platform. The mobile app is pretty user-friendly, making it super easy to send a review request. Review collected by and hosted on G2.com.

What hasn't been so good is the reporting system. I wish the dashboards were a little bit better, more executive level style with the graphs. Whenever we're sharing data, I have to just replicate it myself so that the person reviewing it in our executive team has a high-level overview that's branded to our company. Review collected by and hosted on G2.com.